Service Supervisors Research Articles

A further examination of managerial burnout: Toward an integrated model

AbstractA model of managerial burnout was examined among 148 human service supervisors and managers. The findings suggest that emotional exhaustion plays a central mediating role in the burnout process. Social support and direct control were associated with exhaustion through role stress. Job and life satisfaction, and time spent with clients and subordinates were also related to exhaustion. In turn, exhaustion was related to depersonalization, professional commitment, and turnover intentions. An expected reciprocal relation between exhaustion and helplessness was not found, as the former had only a weak impact on the latter. Implications for stress coping are discussed.

Assessing Supervisory Skills

The Supervisory Skills Inventory (Lafferty, 1982) provides supervisors with a self and other assessment. It has been administered to 50 human service supervisors and 238 of their workers. Nine supervisors were reassessed 6 months later. This article discusses the data resulting from the study with a focus on the diagnosis and development of supervisory skills. The validity and value of the inventory are also discussed. Its application for supervisors in large, medium, and small agencies is highlghted.

Operations Supervisors in Manufacturing and Service Sectors in the United States: Are they Different?

Manufacturing and service supervisors share many similarities in their day‐to‐day activities, their beliefs about employees and their concern for doing a good job. However some fundamental differences in attitudes are revealed by the National Survey of Supervisory Management Practices which surveyed over 8,000 supervisors in 564 different organisational units in 37 states in the USA. Service supervisors perceive themselves as having more authority, stronger management support and a broader and better developed range of skills. They also have stronger career aspirations. Manufacturing supervisors are less positive. The majority believe that people gain most of their satisfaction from non‐work activity. Few believe that good work results in promotion. They are inclined to accept traditional ways of doing things and less inclined to be confident with newer ways of management. The implications for manufacturing companies in the future are that they must invest in increasing the skills and confidence of their current supervisors, provide more attractive career paths in manufacturing management and recruit new talent from universities and in‐house.

Participatory management in public welfare: what are the prospects?

The author analyzes the experience of a state public welfare agency in developing a series of changes in social services using participatory techniques to involve frontline staff. Based on a survey of administrators, social service workers and supervisors, the study reveals staff attitudes toward policy innovation in the agency and their role in it. Staff unanimously want more of a voice in shaping the policies and procedures which govern their work, but efforts to secure their involvement are frequently unnoticed or unappreciated. The author identifies a number of constraints to implementing a participatory approach.

Effects of Adult Learner Participation in Course Planning on Achievement and Satisfaction

A cardinal principle of adult education is that adults should participate in planning their own learning activities. The benefits of such participation have not, however, been documented through controlled experimental inquiry. The present study tested the hypotheses that participation in course planning would result in higher achievement and satisfaction. A post-test only control group design was employed with replication. The subjects of the initial experiment were 28 nursing supervisors randomly assigned to experimental and control conditions. The experimental group participated in planning their course in supervision. The control group completed the course as planned by the experimental group. The experiment was then replicated with 26 support service supervisors. The results were nearly identical for both experiments. No differences were found between the experimental and control groups in either achievement or satisfaction. One explanation for the findings is that control group subjects reaped the benefits of a “good course” planned by co-workers with similar needs. Nonetheless, direct participation in itself was found to have no effects, thereby raising important questions for future research.

The central service supervisor as a department head.

The central service supervisor as a department head.

Accountability of Social Service Workers at the Front Line

This article considers how social service workers and supervisors in a state public welfare department view their jobs in light of managerial efforts to make these jobs more accountable. While the front-line social service work force values the security, salary, and benefits, particularly in view of the limited alternatives available to them, most believe management to be out of touch with the realities of social service work. They are suspicious of any new policy initiatives from management and tend to regard accountability measures as having negative consequences for workers and clients. We argue that accountability measures may have dysfunctional consequences unless care is taken to incorporate the knowledge and experience of front-line staff in their design and implementation.

A social system view of strain

This article combines two major sociological formulations,primary and secondary systems andpattern variables, to create a model for analysis of problems in living. The model offers a social system perspective for such analysis to serve as a supplement to intra- or interpersonal models typically used by human service workers, supervisors, and administrators. Four of the pattern variables, (1) affectivity-affective neutrality, (2) particularism-universalism, (3) diffusiveness-specificity, and (4) ascription-achievement, are defined and then used to highlight differences between primary and secondary systems, especially with regard to problems and strains experienced in these two types of systems. The model is then used to attempt to understand strain experienced by an administrator of a small social agency.

Food-Borne Diseases: A Food Service Supervisor's Dilemma

Food-Borne Diseases: A Food Service Supervisor's Dilemma

Leaderless Support Groups in Child Protective Services

Journal Article Leaderless Support Groups in Child Protective Services Get access Larry R. Bandoli, MSW Larry R. Bandoli, MSW Social Service Supervisor II Kern County Welfare Department, Bakersfield, California. Search for other works by this author on: Oxford Academic PubMed Google Scholar Social Work, Volume 22, Issue 2, March 1977, Pages 150–151, https://doi.org/10.1093/sw/22.2.150 Published: 01 March 1977

Supervisory Style and Educational Preparation of Public Welfare Supervisors

ABSTRACT The purpose of this study was (a) to determine the variability in supervisory style among public welfare supervisors according to service and (b) to investigate educational variables among supervisors across services. Seventy-six public welfare supervisors were administered the Leadership Opinion Questionnaire (LOQ) and a questionnaire designed to gather demographic and educational data. The study results yielded no significant differences in supervisory style among the three groups of supervisors. A comparison of the study population's LOQ scores with those of thirty-five occupational groups exposed a weak managerial orientation. While social service supervisors were more highly formally trained, the educational differences failed to have an apparent effect on supervisory style. Implications include the combined training of supervisors across service areas and the incorporation ofskills instruction along with relevant cognitive content to prepare supervisors for effective middle-management functioning.

Setting up an external disaster procedure; and the role of the nursing service supervisor.

Setting up an external disaster procedure; and the role of the nursing service supervisor.

Workshops for consultant dietitians and dietetic service supervisors, 1975-19761

Workshops for consultant dietitians and dietetic service supervisors, 1975-19761

Recurrence of lead poisoning in children

Harris Chaiklin, Ph.D., is Professor, School of Social Work, University of Maryland, Baltimore, Maryland. Jeanne J. Cook is Supervisor of Services, and Vera B. Scanland is pamily Serv ices Supervisor, Department of Social Services, Cambridge, Maryland. Margaret E. Hayes is Chief Social Worker, Department of Inpatient Pediatrics, University of Maryland Hospital, Baltimore, Maryland. A version of this article was presented at the National Conference on Lead Poisoning, sponsored by the National League of Cities, Washington, D.C., June 29, 1972. Preventable tragedies are always useless. When they recur, the English language is not rich enough to convey their connota tion of abysmal nothingness. This is the case with lead poisoning in children. Social factors, especially poverty and its attendant poor housing, are associated with lead poisoning.1 These same conditions ensure that the disease will persist. Lin-Fu writes:

Current concerns of the: I. Needed: Educational programs for food service supervisors

Current concerns of the: I. Needed: Educational programs for food service supervisors

Nursing Audit: Nurses Evaluating Nursing

the central committee from positions that have demonstrated low turnover; as a result, the eightmember committee is made up chiefly of nursing service administrators, supervisors, and inservice instructors. At the first meeting of the Central Nursing Audit Committee, members explored and criticized literature on the subject and became acquainted with the philosophy, standards, and format of the nursing audit as presented by Helen Dunn.' The committee decided two core

A Factor Analysis of the Role of the State Supervisor of Guidance Services

A review of the literature reveals that little research has been conducted on the role of the State Supervisor of Guidance Services. More specifically, the literature review did not yield any factor analysis studies on this role. A questionnaire sent to 280 state directors and supervisors of guidance services in the 50 states was the instrument used to gather the data that was subsequently analyzed on an IBM 360, Model 50 computer. The factor analysis yielded three major categories: Promotion, Service, and Noninvolvement. Since this is the only factor study conducted to date on the role of the State Supervisor of Guidances, it should serve as a foundation for similar future studies.

Food Service Supervisor Course Director

Food Service Supervisor Course Director

Food Service Supervisor Course Director

Food Service Supervisor Course Director

Food Service Supervisor Course Director

Food Service Supervisor Course Director