Super Deluxe Hotels Research Articles

호텔기업의 내부마케팅이 직원의 Career Anchor(경력 닻: 동기부여 및 필요)에 미치는 영향 연구: 서울과 Canada 소재 특급호텔을 중심으로

호텔기업의 내부마케팅이 직원의 Career Anchor(경력 닻: 동기부여 및 필요)에 미치는 영향 연구: 서울과 Canada 소재 특급호텔을 중심으로

SST에 기반한 키오스크의 서비스 기술품질이 감정적 가치, 만족, 고객행동의도에 미치는 영향

외식산업에서의 IT접목을 통해 개발된 키오스크 활용을 통해 인건비절감 및 업무 효율성을 도모하고자하는 추세가 나타나고 있다. 본 연구에서는 키오스크에 대한 서비스 기술품질, 감정적 가치, 만족, 고객행동의도와의 영향관계를 파악하여 외식산업에서의 키오스크 활용여부 결정 및 시스템 보완사항을 위한 시사점을 제시하고자 하였다. 분석방법은 빈도분석, 요인분석, 경로분석 등을 사용하였다. 첫째, 키오스크의 서비스 기술품질이 감정적 가치에 미치는 영향에 대한 분석결과 용이성, 유용성, 신뢰성, 디자인, 자아통제, 반응성은 감정적 가치에 유의한 영향을 미치는 것으로 나타났으며 안정성은 유의하지 않는 것으로 나타났다. 유의하지 않게 도출된 안정성에 대해서는 키오스크의 시스템 운영상에 대해 이용고객들은 다소의 불안감이 존재하는 것으로 보이며 이를 극복하기 위한 오류사례들을 통해 최상의 안정적인 시스템 구축 및 신속한 AS처리를 통해 이용고객들의 불신을 해소하기 위하여 노력할 필요성이 있다. 둘째, 감정적 가치가 만족에 대한 영향 분석에서 감정적 가치는 만족에 유의한 영향을 미치는 것으로 나타났다. 셋째, 만족은 고객행동의도에 영향을 미치는 것으로 나타났다. 외식업체에서 이용고객의 만족은 지속적 브랜드 이용, 주변에 대한 긍정적인 구전효과, 키오스크 사용에 대한 추천에 긍정적인 영향을 미치게 된다. 본 연구는 키오스크 시스템의 서비스 기술품질 특성과 정착화에 기여하고자 한다.

외국인 관광객들이 경험한 평양 특1급 호텔시설과 서비스

North Korea has positioned tourism as a strategic industry since the emergence of Kim Jung-eun’s regime. The purpose of this study is to examine the current state of facilities and services of super deluxe hotels, part of the core tourism infrastructure in Pyongyang, North Korea. For this purpose, this study adopted a mixed methods approach by conducting quantitative analysis for overall satisfaction, price, room, place, cleanliness, and bed quality, as well as qualitative text analysis of online reviews posted in English from 2012 to June 2019. The major findings are as follows. In the analysis of hotel facilities and services in Pyongyang, the level of overall satisfaction and service has improved over the past eight years. Meanwhile, the rest of the service items have not changed at all. Yet, cleanliness and bed quality were partially enhanced in LSD test results. From the text review analysis, 22 main themes and 68 sub-themes were identified across five areas. The most frequently mentioned theme was related to rooms. The revolving restaurant, staff service, hotel facilities, and beer were positive aspects of hotel service, while breakfasts, elevators, A/C, bathrooms, room supplies, and rip-offs were deemed negative.

블록체인 기술인식 여부가 가상화폐의 수용의도에 미치는 영향 : 서울 지역 특급호텔 종사원을 중심으로

블록체인 기술인식 여부가 가상화폐의 수용의도에 미치는 영향 : 서울 지역 특급호텔 종사원을 중심으로

웰빙인식이 웰빙지향행동과 삶의 질에 미치는 영향 : 부산지역 특1급 호텔식음료 이용객을 중심으로

웰빙인식이 웰빙지향행동과 삶의 질에 미치는 영향 : 부산지역 특1급 호텔식음료 이용객을 중심으로

조직정치지각이 조직공정성 및 조직시민행동에 미치는 영향 : 특 1급 호텔구성원 중심으로

본 연구에서는 호텔 구성원의 조직정치지각이 조직공정성 및 조직시민행동에 미치는 영향을 실증적 연구를 통해 검증하였다. 이를 위해 서울, 경기지역에 위치한 특 1급 호텔에 근무하고 있는 객실부서, 식음료부서(연회 포함), 조리부서(연회 포함), 관리 부서 직원들을 대상으로 2017년 11월 1일부터 2017년 12월 30일까지 총 350부가 배부되어, 최종 308부의 수집한 자료를 통해 연구가설을 검증하였다. 분석결과를 살펴보면, 첫째 호텔 구성원의 조직정치지각과 조직공정성의 영향관계에 있어, 조직정치지각의 상사정치지각은 분배공정성과 상호작용공정성에 부(-)영향을 주지 못하는 것으로 나타났지만 절차공정성은 부(-)영향을 주었으며, 동료정치지각은 분배, 절차, 상호작용공정성 모두에 부(-)의 영향을 주는 것으로 나타났다. 둘째, 조직공정성과 조직시민행동과의 영향관계에 있어 분배, 상호작용공정성은 조직시민행동에 영향을 주는 것으로 나타났지만, 절차공정성은 조직시민행동에 영향을 주지 못하는 것으로 나타났다. 이러한 결과는 상사정치지각을 높게 지각하게 된다면 분배와 상호작용공정성에 영향을 미쳐, 호텔구성원에게 부정적 영향을 끼칠 수 있음을 시사하며 절차공정성을 향상시켜 호텔 구성원들의 조직시민행동을 높일 수 있음을 제시함으로서 호텔 인적자원관리에 있어서 실무적 시사점을 제공하였다.

특급호텔기업의 서비스편의성이 긍정적 감정과 고객만족에 미치는 영향 : 동반자유형의 조절효과를 중심으로

특급호텔기업의 서비스편의성이 긍정적 감정과 고객만족에 미치는 영향 : 동반자유형의 조절효과를 중심으로

특 1급 호텔 관리자의 거래적 리더십이 직무만족 및 반생산적과업행동에 미치는 영향 : 조직지원인식의 조절효과

특 1급 호텔 관리자의 거래적 리더십이 직무만족 및 반생산적과업행동에 미치는 영향 : 조직지원인식의 조절효과

특 1급 호텔 식음료 종사원이 인지하는 상사의 진성리더십이 직무스트레스, 직무만족 및 변화몰입에 미치는 영향

This study provides a theoretical framework for understanding the effects of authentic leadership (AL) of supervisors on hotel employee job stress (JS), job satisfaction(JSa), and commitment to change(CC). Pertinent hypotheses were tested using empirical data collected through self-administered questionnaires distributed to employees of super-deluxe hotels located in the cities of Seoul, Incheon, and Busan, as well as the provinces of Gyeonggi and Jeju between November 25th, 2015, to January 14th, 2016. Out of the 522 questionnaires distributed, 511 were collected. After removing incomplete responses, 471 valid samples were used in the final analysis. Results confirm that the AL of supervisors has a significant effect on job stress(JS) and job satisfaction(JSa). Furthermore, JS has a significant impact on JSa, JS and JSa simultaneously and all these factors influence the commitment to change (CC). It is suggested that future studies focus on developing concepts for quantitative measurement of AL, JS, JSa and CC.

호텔직원의 직급에 따른 상사의 비인격적 감독과조직침묵의 영향관계에 대한 연구

The purpose of this study was to analyze the moderating effect of rank on the relationship between a supervisor's abusive supervision and the subsequent organizational silence of Super-Deluxe hotel employees. 500 responses were taken and analyzed from Super-Deluxe hotel employees while applying a structure equation model analysis and a moderating effect analysis yielded the following results: First, a supervisor's abusive supervision had a significant influence on four sub-factors which were organizational silence, acquiescent silence, defensive silence and prosocial silence. Second, employee rank moderated the relationship between a supervisor's abusive supervision and subsequent organizational silence thus supporting the research hypothesis. Results of the study confirm that a supervisor's abusive supervision increases the organizational silence of employees throughout the hotels studied. It is suggested that hotels should eliminate abusive supervision and better manage human resources according to department and rank.

서울시내 특1급 호텔의 내부마케팅이 조직원의 정서적 몰입에 미치는 영향

The purpose of this study was to analyze the moderating effect of rank on the relationship between internal marketing and the subsequent affective commitment of super- deluxe hotel employees. An analysis of 259 responses from super-deluxe hotel employees was conducted using multiple regression analysis and a Chow-test yielded the following results. First, the two sub-factors of internal marketing and internal communication/compensation had significant influence on affective commitment. However, the sub-factor of educational training did not. Second, employee rank moderated the relationship between internal marketing and organization commitment, thus supporting the research hypothesis. Results of the study confirm that internal marketing of hotels influence the affective commitment of employees. It is suggested that hotels should provide employees organizational support and manage human resources according to employee department and rank.

Sense of calling and career satisfaction of hotel frontline employees

Purpose – The purpose of this study is to investigate the relationship between sense of calling and career satisfaction of hotel frontline employees and to analyze the mediation role of knowledge sharing with organizational members given the rapidly growing academic interest in the meaning of work. Design/methodology/approach – Based on a survey of 357 frontline employees in 12 super-deluxe hotels in Korea, this study performed confirmatory factor analysis and structural equation modeling analysis to test the hypothesis of causal relationships in the research model. Findings – Drawing on self-determination theory (SDT), this study shows that sense of calling has a positive and significant effect on the career satisfaction of hotel frontline employees and that the relationship was mediated by active participation in knowledge sharing with supervisors and coworkers. Practical implications – The research result highlights the significance of service providers’ calling orientation on career satisfaction and their pursuit of skills and knowledge for higher personal development and performance to achieve career success. Originality/value – Based on SDT, this study deepens our understanding on the process of how calling orientation leads to career satisfaction and knowledge sharing behavior in organizations.

Antecedents and Consequence of Job Engagement: Focused on Food & Beverage Departments at Super Deluxe Hotels in Seoul

Antecedents and Consequence of Job Engagement: Focused on Food & Beverage Departments at Super Deluxe Hotels in Seoul

Antecedents and Consequence of Job Engagement: Focused on Food & Beverage Departments at Super Deluxe Hotels in Seoul

Antecedents and Consequence of Job Engagement: Focused on Food & Beverage Departments at Super Deluxe Hotels in Seoul

The effects of mentoring on role stress, job attitude, and turnover intention in the hotel industry

In response to a dearth of mentoring studies in the hospitality literature, this study develops and tests a research model to investigate the influence of mentoring functions on role stress, job attitude, and turnover intention in the hotel industry. The data were collected from employees who had experienced mentoring programs at super-deluxe hotels in South Korea. This study conceptualized mentoring activity as having three main functions, including career development, psychosocial support, and role modeling. Structural equation model (SEM) analyses were used to explore the statistical significance of the paths between these functions and the main outcome variables. The psychosocial support function showed a significant relationship with all variables in the model (i.e., a positive effect on job satisfaction and organizational commitment, but a negative effect on role conflict, role ambiguity, and turnover intention). The relationships were not significant between the career development function and role ambiguity, between role modeling and role ambiguity, or between role ambiguity and turnover intention. The results will enable a better understanding of the effects of hotel mentoring programs and indicate directions for improving their outcomes. The findings can help hotel managers in developing more effective mentoring programs.

The Effect of Service Quality and Corporate Social Responsibility of Chinese Super-Deluxe and Economy Hotel to Revisit Intention

The Effect of Service Quality and Corporate Social Responsibility of Chinese Super-Deluxe and Economy Hotel to Revisit Intention

Recognition of Sanitary Conception and Property of Food Borne Disease for Cooks in the Super Deluxe Hotel

Recognition of Sanitary Conception and Property of Food Borne Disease for Cooks in the Super Deluxe Hotel

자기효능감이 직무착근도, 혁신행동과 조직구성원 행동에 미치는 영향 -근무형태에 따른 조절효과 중심으로-

급변하는 경영환경에서 기업의 경쟁우위를 확보하기 위해 우수한 인재의 확보와 혁신의 중요성이 강조되고 있다. 본 연구는 자기효능감, 직무착근도가 혁신행동 및 조직구성원 행동에 어떤 영향을 미치는 지에 대한 연구를 실시하였으며 근무형태별로 영업부서와 영업지원부서 두 개로 집단을 나누어 차이를 분석하였다. 실증분석에 사용된 통계기법은 빈도분석, 신뢰도 분석, 확인적 요인분석, 두 집단의 조절효과를 보기위해 카이스퀘어 검증 및 구조모형을 바탕으로 한 경로분석을 실시하였으며 분석의 수행을 위해 SPSS19.0과 AMOS18.0을 이용하였다. 근무형태를 두 집단으로 분류하여 즉, 영업부서와 영업지원부서에 대한 경로분석의 차이를 알아본 결과 자기효능감과 직무착근도 요인 중 자기조절감과 과업난이도 요인이 혁신행동에 다른 영향을 미치는 것으로 나타났다. 자기효능감과 조직구성원 행동에서도 영업부서와 영업지원부서에 따라 상당히 다른 결과를 나타냈다. 이러한 연구목적을 달성하기 위하여 문헌적 연구와 경로분석을 이용한 실증적 연구를 함께 실시하였으며, 분석결과를 바탕으로 호텔산업이 인적자원관리 방안과 효율성을 높이기 위한 방안을 제시하였다. Under fastly moving businese circumstance, it is very important to retain par excellence human resource and innovation. The purpose of this study is to find out casual relationship among self-efficacy, job embeddedness, innovative behavior, and organizational citizenship behavior, which is dependent variable. With the help of information technology. To verify hypotheses such statistical analyses as factor analysis, reliability test, and path analysis by AMOS 18.0. The population of this study is employees of super deluxe hotels in korea and they are divided into two categories such as front-of-the-house and back-of-the-house respectively with same numbers. In case of mutual relationship between self-efficacy and innovative behavior, self-control and task difficultness factors significantly influence innovative behavior in case of front-of-the house employees and vice-versa in those of back-of-the-house. In case of interactive relationship between self-efficacy and organizational citizenship behavior, slightly different results are revealed between front-and back-of-the-house employees, employees, i.e. all factors are significantly related in former but not in latter.

Career path profiles of general managers of Korean super deluxe hotels and factors influencing their career development: Vocational insights for HTM students and hotel employees

This article assesses the detailed career paths of super deluxe hotel GMs working in Korea and their attitudinal views. A secondary objective of the research was to compare Korean GMs with foreign GMs. Results of career paths analyses showed both similarities and differences between Korean GMs and GMs of hotels in other countries assessed in past studies. Findings of this study provide benefits to both incumbent hotel employees and potential employees in the hospitality field related to understanding the job qualifications required and the career promotion system involved in becoming a GM of a super deluxe hotel.

비즈니스 여행자를 위한 국내 특급호텔과 중저가호텔 선택속성에 따른 만족도 비교분석(I) - 외부환경부문과 객실부문을 중심으로 -

The purpose of this article is identify the difference of selection attributes on super-deluxe hotel and economy hotel, which business travellers consider important and understand satisfaction with the results of it so as to seek the way for economy hotel to take superior competition differentiated from the super-deluxe hotel and towards world wide competitive level. And also it is to offer necessary basic concept for new investors or experienced investors who construct economy hotel. The results indicated that this article has an implication to offer basic data for the understand of a model of economy hotel and market segmentation for business travellers who want to the service of super-deluxe hotel level but prefer economy hotel which costs relatively inexpensive.