Successful ERP Implementation Research Articles

Development of The Means of Engagement Concept on Enterprise Resource Planning User Satisfaction

None of the several theories that underpin the assessment of IT adoption characterizes the process as dynamically as the Means of Engagement theory does. User satisfaction is a key factor in influencing the success of ERP implementation as well as the adoption of the ERP system by the user. Therefore, it is necessary to identify the factors affecting user satisfaction of the ERP system as well as the relationship between customer satisfaction and user involvement. This research aims to develop a concept or model of Means of Engagement (MOE) on relationship domain in particular for satisfaction factor with the research object of PT Glico Indonesia. The research uses SEM-PLS analysis method using the SmartPLS 4 application to construct and test a structural equation model that reflects the relationship between the variables investigated in the research. The evaluation results showed that the five SERVQUAL dimensions studied did not have a significant impact on user satisfaction while customer satisfaction had a significant positive impact on engagement. The results of this research, namely the development of the Means of Engagement model, are expected to be the basis for PT Glico Indonesia to design strategies that can improve and maintain the adoption of ERP system users based on the level of the means of engagement model.

Developing ERP Post Implementation Success Framework through Group Decision Support Systems

Enterprise Resource Planning (ERP) success research is extensive and most approach models to measure its implementations success fall short of measuring post-implementation success. Instead of depending on previous frameworks that declare an ERP a failure if framework restrictions not met, this study suggests a novel methodology for assessing the implementation of any ERP method and its subsequent success via group decision support system. The study showed improved ERP system success when implemented with organizational culture improvement through GDSS but success was better when combined with access to more IT resources. There was improvement in Post ERP-implementation success (system quality, information quality, organizational impact, workgroup impact and individual impact) of the organization. Also, implementing ERP without GDSS does not reduces the success when it has access to IT resources. For ERP system post-implementation impact, IT resources capacity of the organization be improved and GDSS engaged to give users opinion.

Effective project monitoring for ERP implementation success: A case study in a S&M company in Vietnam

Effective project monitoring for ERP implementation success: A case study in a S&M company in Vietnam

Greek Agricultural Processing Industries: Relationships between Critical Success Factors and Enterprise Resource Planning implementation

This study aims to identify the relationships between critical factors and successful Enterprise Resource Planning implementation in the agricultural processing companies of Central Macedonia’s (Greece) region. Therefore, critical factors are taken into account collectively, as aspects of ERP implementation and its life cycle. Based on that, two versions of the particular information system’s management were presented, aiming to its success in the Greek agricultural processing field. The methodology which was used in order for the purposes of this analysis to be served, was that of Partial Least Squares Structural Equation Modeling. Through the answers given, it was determined whether the importance shown to the two different versions of critical factors is related to the degree of ERP systems’ success—or not—and in which way. Based on that, two management versions of ERP system are provided but also the scientific literature regarding the Greek and Central Macedonian field, is enriched. Lastly, helpful guidelines are developed in order for professionals and managers to understand the ways in which critical factors can be taken into account so as for the successful implementation of ERP in agribusinesses -specialized in the field of agricultural products processing- to be feasible.

Critical Success Factors of ERP Implementation: Evidence from Manufacturing Sector of Karachi

This study explores the critical success factors of ERP implementation in the manufacturing sector of Karachi. Data were collected from 252 such employees of the manufacturing sector of Karachi who have been using ERP solutions for the time duration of at least one year. Exploratory Factor Analysis and Multiple Regression Analysis were used. The results of the factor analysis indicate the presence of four factors. Three of these factors, namely Data Quality (DQ), System Quality (SQ), and Consultant Support (CS) were the critical success factors, whereas, the fourth was the dependent variable i.e. successful ERP Implementation or ERP Success. Once the factors were extracted, the reliability was tested, and then the CFA was used to test the convergent and discriminant validity of the instrument. Multiple Regression Analysis was then applied to determine the impact of each factor on successful ERP Implementation or ERP Success. It was found that the Data Quality (DQ), System Quality (SQ) and Consultant Support (CS) have a significant impact on Successful ERP Implementation (henceforth known as ERP Success). Therefore, it is recommended that while implementing the ERP systems, firms must ensure that data accuracy while they are entering the data or providing the data to the vendor/consultant. It is also recommended that the firms must be mindful of the system quality and the consultancy services (software support services) provided by the ERP vendor.

Enterprise Resource Planning Implementation: User Satisfaction on Service Information System Quality

Objectives: This study was conducted to analyze the success of ERP implementation and user satisfaction after using the ERP system at flexible packaging manufacturing companies.Methodology: This study uses a quantitative method with causal analysis using tools from Smart PLS. The population of this study are ERP system users with a sample of 300 respondents using a random sampling technique The population of this study includes all employees of flexible packaging manufacturing companies. The respondents in this study are employees who use ERP systems.Finding: The results found that the greater the quality of the system provided, the better will the user satisfaction Increased user satisfaction can be achieved by producing good quality information, and good service quality of a system will also increase user satisfaction. Satisfied users will increase the benefits received by the company in its business processes.Conclusion: Greater benefits can be received by improving information quality, service quality, and system quality, and. User satisfaction can be used as a mediation of information quality, service quality, and system quality towards the successful implementation of ERP.

Exploring the Intervening Role of Top Management Support in the Successful Implementation of ERP: An Empirical Evidence from the Manufacturing Industry of Pakistan

Exploring the Intervening Role of Top Management Support in the Successful Implementation of ERP: An Empirical Evidence from the Manufacturing Industry of Pakistan

Effect of Change Agent Leadership Style on Successful ERP Implementation and Firm Performance

The study aims to measure change agent's leadership style on successful ERP implementation and organizational performance. The data was collected through a self-administered questionnaire from 290 employees working in 14 knowledge-based companies in the United Arab Emirates with a response rate of 69.04%. The study uses cross-sectional research design with snowball sampling method and data were collected using online survey method. Some of the findings, including all three leadership styles (transformational, transactional, and laissez-faire), significantly contribute to ERP implementation success and in turn impact firm performance. Transformational leadership style of change agent is found to have the highest impact on firm performance with ERP implementation acting as a partial mediator. The present study opened the doors by linking leadership style with ERP implementation towards multidimensionality of change agent's reach not being limited to some aspects. Practitioners can use the insights in understanding the impact of change agent's deployment in an organization.

Managing Implementation of the ERP Systems: The Importance of Technical and Consultant Support

Although the first adoptions of ERP systems in Morocco date back to at least the mid-1990s, the literature on ERP implementation is very scarce. It mainly addresses the topic of critical success elements for businesses implementing ERP systems. Indeed, a major problem that may cause the failure of ERP systems implementation is the non-acceptance of these systems by the users. Research on ERP implementation success and acceptance has attracted much interest in the information system field. While this study is very rare in developing countries, this paper proposes to fill this gap in the literature by exploring the important antecedents of users’ intention to use ERP systems. This research aims to explore whether the use of consultants and end-user technical assistance are important antecedents of end-user acceptance of ERP systems and to examine the mediating effect of perceived ease of use and perceived usefulness on the intention to use ERP systems. Using a longitudinal survey that was administered both via email and social networks to all persons willing to participate in the study, data from a matched sample of 284 end users across a range of Moroccan organization that uses the ERP system was analyzed. The authors examined the relationships between consultant support, technical support, and end users’ acceptance of ERP information systems. PLS structural equation modeling (SEM-PLS) analyses indicated a significant direct effect of perceived usefulness on the intention to use ERP. Technical support also strongly and significantly affected perceived ease of use. Perceived ease of use and perceived usefulness mediated the relationship between technical support, consultant support, and the intention to use ERP systems. The present empirical study supports the hypotheses of the TAM model. The three main constructs of the model, namely perceived ease of use, perceived usefulness, and intention of use, are significant with ERP technology in the Moroccan context. This study shows the importance of end-user technical assistance and support from consultants in successfully implementing ERP systems.

JAVANESE CULTURAL BOUNDARIES TO USE ERP SOFTWARE: MSMEs PERSPECTIVE

Micro, Small, and Medium Enterprises (MSMEs) have a major role in the resilience of the economy in Indonesia. Therefore, the development of MSMEs is the concern of many parties. One of them is to help MSMEs to get better at using information system technology. Covid-19 pandemic has encouraged the transformation of business management to increase information technology implementation. The use of ERP in business improvement is a must in the era of information digitization. By using an ethnographic approach to identified problems, this study examines factors that can be the key to successful ERP implementation in MSMEs. This study uses several MSMEs with various business sectors but joined in the same group. The group is a combination of MSMEs who are currently testing the implementation of a new ERP-based application. The process of acceptance of the application of the new ERP system turned out to be strongly influenced by the culture of the individual and the culture of the participant group. Our research focused on Javanese culture's impact on MSMEs. We found that Javanese as the most Indonesian-dominated culture has a great impact on MSMEs behaviour. Our result shows that common Javanese ethnic culture dominated their behaviour. Their behaviour tends refer to three concepts: madu basa, madu rasa, and madu brata (Sutarto, 2006). There are some characteristics in our sample. There are tend to avoid uncertainty, use a personal approach to avoid confrontation in their business, easily adapt to different conditions. They also tend to be cynical and pessimistic, including in addressing the information needs for their business. The results of the qualitative analysis carried out found that certain cultural elements have limited the success of ERP implementation in MSMEs.

Satisfaction With ERP System Implementation

While many studies explain factors influencing the success of ERP implementation, little is known about the system outcome to satisfy user expectations based on the concepts of task-technology fit and person-task fit. The study examines the effects of fits between user interfaces, task interdependence, and user knowledge on system utilization and performance impacts leading to user satisfaction with ERP system implementation. Based on the structural equation modeling analysis and two-way interaction test results, a user interface dampens the positive effect of task interdependence on task-technology fit while it strengthens the positive effect of user knowledge on task-technology fit. Task interdependence dampens the positive effect of user knowledge on system utilization. The results provide guidance on how to enhance the system impacts on user performance and encourage the system usage resulting in user satisfaction with the ERP system implementation. The paper provides detailed discussions of the results, the implications for theory and practices, and the study limitations.

Identification and Indicators of ERP Implementation Success Factor – a Literature Review

Enterprise Resources Planning has become one of the business and management applications that are believed to be able to improve the performance of companies and or organizations to be more efficient and effective. However, based on much research, the success rate of ERP implementation is questionable. Although the success of ERP implementation is often published in research, the failure rate of ERP system implementation is relatively high. Therefore, this study is to find out the problems and challenges faced by organizations in implementing ERP, by reviewing the existing literature on research on factors that influence the success of ERP implementation. The approach taken is to review several related research articles published in the 2015-2020 period from several publishers, namely Emerald Online, Science Direct, IEEE, and SAGE. The sample size for the last 5 years is expected to show the up-datedness of the data taken from the research article. New ideas that will emerge from this discussion are the main factors causing the success of ERP implementation for organization, so that they can be used to reduce the failure rate of ERP implementation in the future by proposing an ERP implementation model.

Exploratory study on key influencing factors of successful implementation of ERP system based on the perspective of grounded theory

To construct the index system of influencing factors for the successful implementation of ERP system and identify the key influencing factors and their ranking, so as to provide factor reference and policy guidance for the practice process of the implementation of ERP system in the manufacturing industry. In the successful implementation of ERP published five years related text using Nvivo software on the basis of objective data, using qualitative research method of grounded theory to level 3 codes, to build index system of ERP system implementation success factors, and applied to decision making and laboratory (DEMATEL) algorithm to determine important degree of the factors affecting the successful implementation of ERP system. From the four levels of organization, personnel, technology and environment, 13 related indexes were constructed to influence the successful implementation of ERP system, and the key factors were identified: the strength of management support, the level of institutional management, the quality of the system, the strategic literacy level and the strength of education and training. The construction of index system of ERP system implementation success factors from the perspective of exploratory excavation and improve the ERP system online implementation of intrinsic connection between the relevant factors in the process perfects in on-line implementation and maintenance for manufacturing ERP system to provide the reference in the process of theoretical basis, so as to improve the success rate of enterprise implement ERP and provides relevant policy suggestions and reference.

Enterprise Resource Planning (ERP) Evaluation and Implementation: A Case Study

Objective – To understand the success rate of ERP in the company by using the Ifinedo method and provide proposals that can improve ERP implementation in the company based on the unfulfilled Ifinedo method.
 Methodology – This research uses Quantitative method research distributed to 50 end users at Indoporcelain using surveys and interviews.
 Findings – The research found one point that is less valued in the company, namely vision and mission factors in organizational variables compared to other factors. Therefore, proposals in this sector are indispensable in order to increase the success of ERP implementation in the company. Furthermore, lack of IT support due to the management’s ignorance has made the ERP implementation did not reach the optimum performance expected.
 Novelty – By measuring the success rate of ERP in the company, the company can know how the success rate of ERP implementation in its company. The company can make corrections and quality improvements to existing ERP systems based on proposals with unmet Ifinedo method.

An Improved Document Image Classification using Deep Transfer Learning and Feature Reduction

Electronic Document Management is an essential workflow within every successful ERP implementation. The integration of these documents in their respective pipelines (e.g. OCR, data extraction) inside the ERP system for processing usually requires a previous classification step to improve the success rate. Unfortunately, due to the variation in type, size, and layout of business documents (i.e. invoices, checks, delivery forms), their classification is a challenging computer task and may need an additional data for model training. This paper investigates the Transfer Learning paradigm using different pre-trained deep models to extract useful features from scanned document images. In fact, the machine learning classifiers, such as Logistic Regression (LR), K-Nearest Neighbors (KNN), Support Vector Machine (SVM), and Gaussian Naive Bayes (GNB) process the extracted features for classification. The authors compared the constructed models performances based on various metrics. To overcome the over-fitting issue and dataset imbalance, we run a crossvalidation procedure at different folds sizes (4, 6, and 8) to assess the models’ generalization ability. We also inspected the effect of dimensionality reduction techniques such as Principal Component Analysis (PCA) and Linear Discriminant Analysis (LDA) on the overall performances and execution time. We found that the best classification rate is 97.83% achieved by combining LR, LDA, and the DenseNet121 deep model. Despite the small used dataset (546 images), this excellent performance encourages the integration of this approach in an ERP system as a separate module for document preprocessing for ERP users

Key user ERP capability maintaining ERP sustainability through effective design of business process and integration data management

Business competition is increasingly complex, and there are no clear boundaries between products, so company operational processes are needed efficiently and effectively. The performance achieved is obtained through the implementation of an integrated information technology known as ERP. ERP implementation requires a person in charge of a business function called a key user who understands business processes and collaborates with ERP system vendors. The study obtained data that can further process from 77 manufacturing companies in East Java by purchasing an ERP or self-development package. Data processing uses PLS to answer all research hypotheses. The results show that key user capability was able to have a direct effect on the effective design of business processes of 0.643 and integration data management of 0.373. In contrast, it had no direct impact on ERP suitability. Effective Design of Business Processes has an immediate effect on Integration Data Management of 0.338 and ERP suitability of 0.395. The results also show that Integration Data Management has a direct effect on ERP suitability of 0.462. The data processing results for the indirect effect showed that key user capability influenced ERP suitability through the effective design of business processes of 0.507. Key user capability affects ERP suitability through Integration Data Management, and it is obtained as much as 0.254. The last hypothesis, key user capability, influences ERP suitability through effective Design of Business Processes and Integration Data Management of 0.182. The study results provide theoretical contributions to ERP implementation success factors, while practical gifts give key users a good understanding of the company's business processes and ERP systems.

Factors Determining Successful Implementation of ERP in Higher Education – A Review

Factors Determining Successful Implementation of ERP in Higher Education – A Review

ERP Solution and End-user Efficiency in Bosnia and Herzegovina

Over the past decades, the ERP systems have become indispensable in business processes, particularly in the planning and handling of company resources. At the same time, the ERP system implementation remains a complex process involving a number of factors affecting the quality final solution. This paper aims to measure the end-user satisfaction with an ERP system as it directly affects their efficiency, and thus the ERP system efficiency in achieving the goals and objectives of the company. End-user expectations and attitudes play an important, if not crucial, role in ERP implementation success. In this paper, the user satisfaction was measured through six different user efficiency factors: compatibility, complexity, training, quality of support, adaptation to the needs, and feeling of reliability. The factors were measured comparing SAP solutions and localdeveloped ERP systems. The conducted research has shown statistically significant results indicating that SAP is better accepted ERP solution by the users than observed local solutions.

User-Centered Factors for Digital ERP Implementation

Aim/Purpose This article presents the study of an ERP implementation in a non-profit organization with the aim to identify people-centered factors for its success. Background Studying the experience of customers, employees, and partners remain the focus of a lot of research. Integrated information systems paradigms such as digital platforms and enterprise resources planning is still not well understood especially due to the fact for the need of recent ERP transformation into the digital innovation paradigm – hence the digital ERP. It seems however, that companies continue to face challenges to get its stakeholders on board. The recent new paradigm of digital platforms present enhanced opportunities to traditional ERP in the form of organizations rethinking (yet again) how they do business and in remodeling the experiences of their human ecosystem, namely their customers, employees and partners. Methodology A survey methodology approach was followed to collect data from an inter-national non-profit organization. An Exploratory Factor Analysis (EFA) was performed to identify the relevant factors that can influence levels of satisfaction towards the process of ERP implementation and its success. Findings This study identifies five factors that can impact the status of digital ERP implementation satisfaction and success. We align digital platform with the traditional notion of ERP implementation, thereby revealing the promise of redesigning of ERP into a digital platform paradigm. Finally, we argue that a hu-man-centered approach is necessary to get the user ecosystem on board and maximize the chances of success. Impact on Society This study shows that human-centered digital innovations include two primary dimensions namely content (information and data) and human interaction with the content. The results of these five human centered factors, may be just the tip of the iceberg for a more effective and efficient working environments where employees use digital platforms the entire day to carry out their job functions. More studies are required to reveal other areas of the human factor in that organizational setting. The ultimate goal is how to innovate with digital platforms for a better quality of life at work as well as after, when all employees go back to their families and friends.

A Multiple Adaptive Neuro-Fuzzy Inference System for Predicting ERP Implementation Success

The implementation of modern ERP solutions has introduced tremendous opportunities as well as challenges into the realm of intensely competent businesses. The ERP implementation phase is a very costly and time-consuming process. The failure of the implementation may result in the entire business to fail or to become incompetent. This fact along with the complexity of data streams has led the researchers to develop a hierarchical multi-level predictive solution to automatically predict the implementation success of ERP solution. This study exploits the strength and precision of the Adaptive Neuro-Fuzzy Inference System (ANFIS) for predicting the implementation success of ERP solutions before the initiation of the implementation phase. This capability is obtained by training the ANFIS system with a data set containing a large number of ERP implementation efforts that have led to success, failure, or a mid-range implementation. In the initial section of the paper, a brief review of the recent ERP solutions as well as ANFIS architecture and validation procedure is provided. After that, the major factors of ERP implementation success are deeply studied and extracted from the previous literature. The major influential implementation factors in the businesses are titled as Change Orchestration (CO), Implementation Guide (IG), and Requirements Coverage (RC). The factors represent the major elements that guide the implementation project to a final success or to a possible failure if mismanaged. Accordingly, three initial ANFIS models are designed, trained, and validated for the factors. The models are developed by gathering data from 414 SMEs located in the Islamic Republic of Iran during a three-year period. Each model is capable of identifying the weaknesses and predicting the successful implementation of major factors. After this step, a final ANFIS model is developed that integrates the outputs of three initial ANFIS models into a final fuzzy inference system, which predicts the overall success of the ERP implementation project before the initiation phase. This model provides the opportunity of embedding the previous precious experiences into a unified system that can reduce the heavy burden of implementation failure.