Successful E-government Research Articles

Unlocking E-Government Success: Key Factors Driving E-Absence Adoption in Public Sector

The use of e-absence for government servants is currently an innovative way to improve the efficiency of work activities in local government. The focus on how the system is implemented and used by government servants is also important to discuss. The research aims to explore how government servants intend to use the e-absence application provided by the Dumai city government. The unified theory of acceptance and use of technology (UTAUT) model is used for examining research problems in which the model has been modified to include a new variable, attitude. This study used a quantitative approach and quota sampling technique that included 100 respondents, all of whom were government servants working for different Dumai government agencies. Questionnaires were distributed using Google forms, with questions adapted from previous research. The study showed that performance expectancy, social influence, and attitude are all significantly and positively connected to intention to use e-absence dan effort expectation and social impact are not significantly and negatively to the intention to use e-absence. Several recommendations for theoretical advancement and the development of the e-attendance system itself have been provided.

E-governance success factors in Bangladesh: A cross-sectional quantitative study on union digital centers

Unfolding e-governance success factors in Bangladesh through analyzing union digital centers (UDCs) is the main objective of this study. In doing so, a cross-sectional quantitative method is utilized through collecting data of 369 UDC users based on a structured questionnaire survey. The structural equation modeling (SEM) is applied to test hypotheses and find the statistical significance of the success factors. This study mainly followed D & M IS Success Model of DeLone and McLean and further identified other associated factors through an extensive literature review for making an integrated research model for this study. This study then utilized PLS-SEM and Hayes PROCESS-Macro for inferential statistics and found a substantive statistical significance of the factors exposed in the model on the UDC success. There are eight important factors having positive impacts on the e-governance success through UDC in Bangladesh. The key success factor is information quality followed by value co-creation, service availability, public trust, responsiveness, system quality, and service quality. The least contributing factor is participation. The findings of this study can be used as a theoretical basis for future research and policy notes for practical application to redesign the e-governance policies basing on the key success factors, especially for ensuring sustainable UDC success.

Impact of E-Governance on Public Service Efficiency

This study examines the complex relationship between e-governance implementation and public service efficiency across diverse socio-economic contexts. Through a comprehensive review of recent literature, the research investigates how digital technologies reshape government operations and citizen interactions. The analysis reveals that while e-governance generally leads to improvements in service delivery, cost reduction, and increased transparency, these benefits vary significantly based on factors such as technological infrastructure, digital literacy, and specific service domains. The study challenges assumptions about immediate efficiency gains, particularly in developing countries where initial costs may increase due to the need for parallel traditional systems. The research emphasizes the importance of context-specific approaches, continuous evaluation, and addressing digital divide issues for successful e-governance implementation. These findings contribute to a nuanced understanding of e-governance's impact on public service efficiency, offering valuable insights for policymakers and public administrators navigating the digital transformation of government services.

Understanding the key driver of e-government services continuance usage intention: An integrated model of Expectation Confirmation Model and Technology Acceptance Model

Continuous usage is crucial for ensuring the longevity of technological advancements. The success of e-government is contingent upon its ongoing use, rather than its initial acceptance. Nevertheless, there has been a dearth of scholarly research on the ongoing use of e-government services. The objective of this study was to identify the primary factors that influences the continued use of e-government services in Indonesia. The research model was created by integrating both Expectation Confirmation Model and Technology Acceptance Model, two theories that are frequently employed in the adoption of technology. The data was obtained by administering an online survey to 217 Indonesian citizens who had previously utilized the Online Citizen Aspiration and Complaints Service (LAPOR) e-Government services. The results indicate that perceived ease of use had a substantial impact on citizen satisfaction and perceived usefulness. In contrast to previous research conducted in the context of e-Government, it was found that perceived usefulness did not have a significant correlation with the intention to continue using the system. The most significant predictor of continued intention to use was citizen satisfaction. Surprisingly, satisfaction was more significantly influenced by perceived ease of use than perceived usefulness. The implications of these findings are elaborated upon.

Evaluation of the Policy and Institutional Implications of Digital Tools in E-Governance Reforms Implementation for Service Delivery in Cross River State Civil Service, Nigeria

Massive advances in information and communication technology have intensified the usage of digital technologies by organizations in the 21st century. This research aims to determine if ICT tools inhibit successful e-governance implementation and service delivery in the Cross River State Civil Service. The study’s theoretical basis was the Unified Theory of Acceptance and Use of Technology (UTAUT). To achieve its goal, the study used a mixed-methods research design. A total of 374 samples were drawn from a population of 1,123. The study’s questionnaire was administered using proportionate and random sampling approaches. An interview with thirteen (13) permanent secretaries of the ministries chosen for the study was also done. A one-way ANOVA was used to examine the quantitative data, while a descriptive evaluation was used to analyze the qualitative data. According to the investigation findings, the insufficiency of ICT tools hampers efficient service delivery in the Cross River State Civil Service. The findings also revealed that the problem of the insufficiency of digital tools is driven by insufficient budgetary availability for ICT financing. The study recommends adequate financing, digital literacy training, and the acquisition of ICT tools to promote successful e-governance implementation and service delivery.

Leadership Strategies for Successful E-Government and ICT Implementation in Public Administration: A Literature Review

Leadership plays a critical role in driving successful digital transformation and the adoption of e-government and information and communication technologies (ICT) in public administration. This literature review explores research on leadership for e-government and ICT, focusing on key themes, findings, challenges, and best practices. Transformational leadership, top management support, addressing resistance to change, and investing in digital skills development are identified as key factors contributing to the success of digital initiatives in government settings. Studies highlight the positive association between transformational leadership and successful e-government implementation, the importance of top management support in driving digital transformation, the role of leadership in managing resistance to change, and the significance of investing in digital skills development for government employees. Future research should continue to investigate the role of leadership in e-government and ICT, with an emphasis on identifying best practices and strategies to lead successful digital governance initiatives in the public sector. Keywords: Leadership, E-Government, Information & Communication Technologies (ICT), Digital Transformation, Transformational Leadership. Journal Reference Format: Ademola, O.E. (2024): Effectiveness of Cognitive-Behavioural Therapy (CBT) For Anxiety Disorders In Children and Adolescents. Social Informatics, Business, Politics, Law, Environmental Sciences & Technology Journal. Vol. 10, No. 3. Pp 1-14. www.isteams/socialinformaticsjournal. dx.doi.org/10.22624/AIMS/SIJ/V10N3P1

BRIDGING DIGITAL AND GOOD GOVERNANCE: A REVIEW OF E-GOVERNANCE FRAMEWORKS AND CHALLENGES

This review article, explores the intricate relationship between e-governance and good governance through a comprehensive analysis of theoretical and empirical perspectives. The study begins with an introduction to the significance of e-governance in enhancing public service delivery and citizen engagement. It proceeds to examine key theories relevant to e-governance. The empirical section is organized into three parts: the relationship between e-governance and digital governance, the interplay between e-governance and good governance, and the challenges faced in implementing e-governance initiatives. The findings highlight that while e-governance holds significant promise for improving governance outcomes, various obstacles, such as inadequate infrastructure and digital literacy, hinder its effectiveness. Policy suggestions derived from the reviews emphasize the need for targeted investments in ICT infrastructure, community-centric applications, and inter-agency collaboration to promote successful e-governance implementation. The article concludes by offering final remarks that underscore the importance of a holistic approach in bridging digital governance and good governance, ultimately enhancing public value and societal well-being.

Examining the interdependencies of e-government challenges using PESTELMO, DEMATEL and ANP: A case study of Tanzania

E-government transformation requires a deeper understanding of contextual factors, including prevailing challenges. Significantly, few studies have raised that e-government challenges are not independent and that their interdependencies warrant further investigations. This study aims to analyse the interdependencies of e-government challenges using qualitative and quantitative methods – PESTELMO (Political, Economic, Socio-cultural, Technological, Environmental, Legal, Managerial and Organisational) analysis method and DEMATEL (Decision-Making Trial and Evaluation Laboratory) and ANP (Analytic Network Process) respectively. PESTELMO analysis method categorised 27 e-government challenges in Tanzania, which were then subjected to DEMATEL. DEMATEL results show that net causes are political, economic and legal challenges, while net receivers are sociocultural, technological, environmental, managerial and organisational challenges. The ANP results reveal that economic challenges are the most significant among the net causes. Hence, e-government policy and strategy makers may want to prioritise economic challenges to propagate beneficial results. This is the first study that analyses, visualises and attempts to measure the interdependencies among e-government challenges in Tanzania. The contributions of this paper lie in the empirical analysis of e-government challenges. The results provide insights to practitioners and researchers of e-government in Tanzania on the most critical challenges/hurdles to focus on for successful e-government transformation.

Financial Constraints and Issues of e-Governance in India

"In e-Governance, the government generally uses ICT or Information and Communication Technology for governance. e-Governance completes its function with the help of ICT. It offers government services, and the exchange of information. It also combines information portals and previously supplied services. Generally, digital governance with the help of technology completes the governance process to supply online services. India belongs to the developing countries in the world. However, it should merge the socio-economic goals with good governance efficiently. In the age of ICT, nearly every country in the world used ICT in their administration, delivering services to their citizens on time. e-Governance has an effect on every area of the Indian economy. e-Governance projects have started in India by the Indian government. It delivering as many services online as feasible. Different e-Governance projects have been undertaken. Different projects have been started by the Indian Government such as digital India, e-seva, smart govt, e-kranti and many more. These initiatives all appear to be more beneficial to the citizens overall. But, e-Governance implementation certain problems are still there. Successful e-Governance implementation, these problems may consider as an obstacle. The problems are such as cultural, technical limitations, socioeconomic, privacy and security issues etc. The government is certain that these obstacles can be removed. In this study the author has discussed about these matters."

Overcoming E-Government Challenges through Insights from Simple Apps

This study explores the development strategy for e-government preparation through Simple Applications at the Sidoarjo Regency Community and Village Empowerment Service in East Java, Indonesia. Using qualitative descriptive methods, data was collected through observation, interviews, and documentation from key personnel involved in managing the Simple Application. Findings highlight successful implementation alongside challenges such as a lack of IT expertise among staff and inadequate infrastructure for effective socialization efforts. These obstacles necessitate improvements in human resources and infrastructure to sustain and expand e-government benefits across the region, promoting enhanced governmental transparency and service delivery. Highlights: Successful e-government with Simple Applications in Sidoarjo Regency. Challenges: lack of IT expertise, inadequate socialization infrastructure. Recommendations: improve human resources, enhance infrastructure for sustainable e-government. Keywords: e-government, Simple Application, community empowerment, infrastructure challenges, human resource development

Governance And Digital Transformation: Analisis Ruang Kerja Virtual Melalui Perspektif E-Government Pada Pemerintahan Provinsi Bali

Digital transformation in the government sector is a form of public service innovation. Since the COVID-19 pandemic, various digital-based innovations have emerged as solutions to the problems that occur. This effort was made to provide services to the community during the pandemic. One of them is the presence of a virtual office as a work space platform that supports efficiency in providing public services. Virtual offices are a manifestation of an electronic-based government system (SPBE), administering government by utilizing technology, information, and communication. This system exists to realize effective, efficient, transparent, and accountable government governance. This article focuses on reviewing virtual offices as a digital-based public service from an e-government perspective. The study uses a qualitative descriptive approach with data collection techniques through literature studies, such as books, journal articles, websites, and other documents related to the research topic. The results of this research show that virtual offices are a form of government governance through digital transformation. A review from an e-government perspective shows that this system has demonstrated key elements in achieving successful e-government implementation. Among them are support, capacity, and value. Apart from that, the concept of dynamic governance shows that the virtual office is a form of transformational government governance that is able to answer the challenges of technological and information development. This supports dynamic government towards good governance.

THE IMPACT OF ICT ON CORRUPTION IN SELECTED DEVELOPING COUNTRIES

With governments in developing countries under increasing pressure to deal with corruption, information and communications technology (ICT) has become an important strategic tool and resource. Although the use of ICT in developing countries is not new, using it to deal with corruption poses a challenge. This study reports on the impact of the successful use of ICT in dealing with corruption in a group of developing countries. The results reveal that there are many successful e-government efforts in dealing with corruption, which represent the most important challenge in developing countries in light of the absence and lack of clarity in government work procedures, and the key to dealing with corruption is the presence of clear and complete work procedures. The common basic principles that lead to the success of e-government and methods that have the potential to provide governments in developing countries with a strategy, method and techniques were discussed. Some of their work procedures need to be analyzed before implementing e-government to deal with corruption

Kesiapan Elemen Support, Capacity Dan Value Untuk Pengembangan E-Government Pada Aplikasi “Miton” Bagian Administrasi Pembangunan Sekretariat Daerah Timor Tengah Utara Provinsi Nusa Tenggara Timur

This article aims to determine the extent of readiness for e-government development through the Online Integrated Information Management Application (Miton) in the Development Administration Section of the North Central Timor Regional Secretariat, East Nusa Tenggara Province. The problem focuses on 3 (three) important elements of e-Government Development, namely Support Elements, Capacity Elements, and Value Elements based on). To approach this problem, a theoretical reference from Indrajit, and an opinion from Indrajit (Indrajit 2016) was used. Data was collected through questionnaires and analyzed quantitatively. This study concluded that the average level of readiness of 3 (three) elements of successful e-government development in the Miton application it is 75.5% with the details of each element being as follows: (1) Support Elements are ready at 78.59%, (2) Capacity Elements are ready at 70.75%, (3) Value Elements are ready at 70.75% 77.14 %

Implementation of E-Government Through E-Buddy in Sidoarjo Regency

This study examined the implementation of E-Buddy, an electronic official letter system, in a rural Indonesian village. Using observation, interviews, and document analysis, we found that while legal and technological frameworks were in place, human infrastructure posed significant challenges. Officials lacked training and understanding of E-Buddy, hindering its effectiveness. This highlights the crucial role of user-centric design and capacity building in successful e-government initiatives, particularly in resource-constrained settings. Highlight : The implementation of E-Buddy, an electronic official letter system, faced challenges due to inadequate communication and technical guidance The study revealed that the human resources, particularly the ability of village officials to adapt to the E-Buddy application, were not fully equipped for its implementation The research emphasizes the importance of user-centric design and capacity building in e-government initiatives, especially in resource-constrained settings Keywords: E-Government, E-Buddy, Implementation, Rural Village, Indonesia

Implementation of the SIPRAJA Program Towards E-Government-Based Public Services

This study explores the implementation of SIPRAJA, an e-government platform, in a rural Indonesian village. Using a qualitative approach and T.B. Smith's framework, we analyzed the interaction between policymakers, target groups, implementing organizations, and environmental factors influencing its adoption. Findings reveal positive community reception, highlighting SIPRAJA's potential to streamline public services. However, limited outreach and technical challenges raise concerns about inclusivity and sustainability. This research suggests targeted awareness campaigns and infrastructure improvements are crucial for bridging the rural-urban digital divide and maximizing the impact of e-government initiatives. Highlight : Positive community reception: SIPRAJA shows potential to improve public services in rural areas through streamlined access. Limited outreach and technical challenges: Concerns remain regarding inclusivity and sustainability due to lack of awareness and infrastructure. Bridging the digital divide: Targeted campaigns and infrastructure improvements are crucial for successful e-government initiatives in rural areas. Keywords: e-government, rural Indonesia, SIPRAJA platform, digital divide, inclusivity

Drivers of citizens E- loyalty in E-government services: E-service quality mediated by E-trust based on moderation role by system anxiety

PurposeThis study aims to identify the impact of drivers of citizens’ e-loyalty on e-government services. This study focused on the impact of e-service quality (e-SQ) on e-loyalty, mediated by e-trust. In addition, the study examined the moderating role of system anxiety.Design/methodology/approachTo accomplish the study’s objectives, a self-administered questionnaire was created to collect data, and the sample size was chosen to align with the requirements of the structural equation modeling (SEM) approach. Out of the distributed questionnaires, 532 were deemed valid and suitable for analysis in this research. Data screening was performed, and no questionnaires were excluded from the analysis.FindingsThe study findings underscore the significance of enhancing e-SQ for improved trust, satisfaction and engagement in e-government initiatives. Decision-makers should prioritize streamlined processes, user-friendly interfaces and responsive support. Crucial elements for fostering trust include transparency, accountability and data security. Personalized services, citizen engagement and continuous feedback evaluation contribute to citizen satisfaction and loyalty. Addressing system anxiety is vital through clear instructions and accessible support. Implementation of these recommendations is expected to lead to successful e-government initiatives and increased e-service adoption. The study highlights the importance of maintaining high e-SQ standards, trust-building measures and adopting a holistic approach for sustained positive user experiences in government e-services.Research limitations/implicationsThis study found a significant positive influence of e-SQ on e-loyalty showing a strong positive correlation between e-SQ, e-loyalty and e-service. Statistical analysis reported a significant positive mediating role of e-trust in the relationship between e-SQ and e-loyalty. Moreover, system anxiety exhibited a strong significant negative moderating role on the relationship between e-SQ and e-trust.Practical implicationsPractical implications of the study emphasize the importance of improving e-SQ, enhancing transparency, strengthening security measures, adopting user-centric design principles and continuously evaluating and improving e-services. By implementing these recommendations, decision-makers can foster trust, satisfaction and improve engagement and adoption of e-government initiatives in the Jordanian context as a developing country.Originality/valueThe study explores the factors influencing citizens’ loyalty to e-government services in Jordan, acknowledging the unique challenges faced by the country as a developing nation. It focuses on understanding these factors within the Jordanian context, where e-government initiatives are increasingly implemented to enhance public services and governance. The research investigates the mediating role of e-trust and the moderating effect of system anxiety, providing valuable insights into the drivers of citizens’ loyalty.

The influence of information technology, administrative management and knowledge management practices on the success of e-government in Indonesia

The high quality of public services is a guarantee for the public of easy and efficient access. Good quality public services can help increase people's productivity, reduce unnecessary bureaucracy, and encourage more active participation from all walks of life. In addition, government transparency serves as the main basis for building a relationship of mutual trust between the government and society. Through the application of information and communication technology, E-Government allows the government to provide public services more efficiently, quickly and easily. This research aims to analyze the influence of information technology, administrative management, and knowledge management practices on the success of E-Government. This type of research is quantitative research using a questionnaire. Respondents were selected using a random sampling method from various groups in the public sector in the DKI Jakarta province. A total of 380 questionnaires were distributed to respondents, and 264 questionnaires were successfully returned. However, there were 21 questionnaires that were not filled in completely. Finally, 243 questionnaires were analyzed further. Questionnaire measurements used a Likert scale of 1 - 7. The data in this study were analyzed using SmartPLS 4 software. The results of this study conclude that the implementation of information technology has a significant relationship with knowledge management practices. However, the relationship between information technology and e-government in this study was not proven to be significant. Administrative management has a significant relationship with knowledge management practices but has no significant effect on E-Government. Knowledge management practices have a significant influence on E-Government and there is interaction between information technology and knowledge management practices, as well as between administrative management and knowledge management practices on E-Government.

E-Governance and Development in Africa

This paper delved into the intricate relationship between e-government and development in Africa, assessing the impact of international politics, foreign aid, and global dynamics on e-governance projects. Challenges spanning financial constraints, inadequate legal frameworks, technological disparities, cyber security threats, and the need for local-context-driven strategies emerge as prominent hurdles. The paper employed a comprehensive literature review that investigated the nexus between e-governance and development in Africa; with a particular focus on the influence of international politics. It was revealed that successful e-government implementation can lead to reduced corruption, increased transparency, and revenue growth. The paper also discovered that African countries often rely on foreign aid for such projects, and global power dynamics influence technology adoption and infrastructure development, presenting implementation challenges. It was further established that African countries face challenges that include financial constraints, inadequate legal frameworks, infrastructural deficiencies, and implementation hurdles. Key recommendations include establishing robust monitoring mechanisms, prioritizing investment in e-governance, enhancing capacity building, diversifying funding sources, and addressing systemic challenges to facilitate effective e-governance implementation

Navigating E-Government Realities: Insights from Rural Administration in Central Maluku, Indonesia

This qualitative and descriptive study delves into the implementation of E-Government in Banda Subdistrict, Central Maluku, Indonesia. Utilizing purposive sampling, data was gathered through field observations, documentation, and interviews. The research aims to comprehend the significance of E-Government in Banda Subdistrict, evaluating the benefits, challenges, stages, and strategies involved in its implementation. Emphasis is placed on the observation that despite the presence of websites in many villages, only a few remain active and visited by the community. Success in E-Government for village administrative services is influenced by factors such as technological infrastructure, community understanding of technology, and the readiness of human resources. This study underscores the need for a comprehensive approach to address these factors, enhancing the effectiveness of E-Government initiatives in rural areas. Highlights: Strategic Evaluation: Assessing the benefits, challenges, and implementation strategies of E-Government in Banda Subdistrict provides insights into its overall effectiveness. Community-Centric Approach: Highlighting the importance of community engagement, the study underscores that successful E-Government relies on the understanding and active participation of the local population. Technological Foundations: Emphasizing the role of technology infrastructure, the research identifies it as a critical factor influencing the success of E-Government initiatives, particularly in rural administrative settings. Keywords: E-Government, Rural Administration, Technology Infrastructure, Community Engagement, Implementation Strategies

The Key Success of Implementation of SIDILAN App in Improving the Quality of Public Services

The development of the Integrity Zone is based on Permenpan RB Number 10 of 2019 as an amendment to Permenpan RB Number 52 of 2014 concerning Guidelines for the Development of Integrity Zones Towards Corruption-Free Areas and Clean and Serving Bureaucratic Areas. The enactment of this regulation made Surabaya State University try to obtain the title of integrity zone by appointing the Faculty of Social Sciences and Law as a model faculty. In practice, the Social Sciences and Law faculty innovate digital-based public services through the Sidilan Application. This research aims to analyze the development and application of SIDILAN in improving the quality of public services. The research method used is descriptive with a qualitative approach. This research focuses on theories about the elements of successful e-Government development which include support, capacity and value. The research results show that these three indicators have supported the successful implementation and development of SIDILAN in improving the quality of public services in the Social Sciences and Law faculty. However, there are still no legal products from universities that use a legal basis. Apart from that, it is hoped that SIDILAN socialization can be carried out directly to increase understanding and minimize miscommunication regarding the services needed.