Success Of E-government Projects Research Articles

E-Government as a Key to the Economic Prosperity and Sustainable Development in the Post-COVID Era

Our paper focuses on the role of e-government in relation to economic development within the post-COVID era. Nowadays, e-government represents the service which utilizes digital technology to create electronic pathways to improve the efficiency of public services, increase economic prosperity, and improve the standard of living. In this paper, we argue that e-government presents the only proper and viable model for public administration in the 21st century by embedding internet-based technologies to ensure smooth interactions between the government and its citizens, solving the most socially important problems, enabling internal communication between public servants, and delivering public services to the entire population regardless of age or gender. In addition, we show that stakeholders and policymakers should foster the development of an adequate and non-discriminatory environment for e-government through regulatory frameworks, policy guidelines, and government guarantees. Our study is based on the results of our own survey that was administered using a snowball and quasi-random sample of 400 respondents (aged 19–26 years; 56.2% females and 43.8% males) from the Czech Republic (N = 136) and the Russian Federation (N = 264), of whom 58% were women and 42% were men (M ± SD = 45.53 ± 11.46, median age 44). Our results show that the e-government enhancement concept has been perceived as an effective tool for fostering economic prosperity, tackling corruption, and helping to avoid uncertainty. Based on the theories of customer-focus and relationship marketing, this study suggests that the most significant factor influencing the success of e-government projects is citizen orientation, followed by channel and channel orientation, and technology orientation. We show that the governments of developing countries should prioritize e-government applications in their requests for international assistance and cooperation, as well as international financial support. Moreover, we argue that digital transformation should become the key element of the changing business and market needs in the post-COVID era.

Utilising AHP and PROMETHEE for evaluating the performance of online services

Limited usage of online services by citizens is one of the main obstacles to the success of e-government projects. Most of the previous studies have focussed on identification of the main significant factors affecting adoption of online services by using statistical methods for hypotheses tests. However, there is a need to go a further step and propose methodologies to examine to what extent such identified adoption factors are practically achieved. This turns the adoption process of online services to be a multi-criteria decision-making problem which make it more practical for handling. Therefore, this paper aims to propose a methodology to evaluate the performance of online services utilising two of the most well-known and extensively used multi-criteria decision-making methods. It uses the hierarchy structure of AHP while using ranking procedure of PROMETHEE. The proposed methodology has been applied to evaluate the performance of a sample of 24 services available on the Egyptian national portal. Each service has been analysed against nine acceptance criteria covering application and service aspects. It is found that 46% of the evaluated services tend to be performing quite reasonably.

Digital divide in ASEAN member states: analyzing the critical factors for successful e-government programs

PurposeThis study addresses the critical factors that contribute to the success of e-government programs in the Association of Southeast Asian Nations (ASEAN) member states (AMS). We investigate the factors that play key roles in e-government adoption and implementation in AMS that stem from multiple dimensions.Design/methodology/approachOur qualitative study on eight ASEAN countries with different political situations and economic developments suggests that in general, institutions (formal and informal institutions), resources, leadership, organizational design and culture values determine the success of e-government.FindingsThe provision of adequate information and communication technology infrastructure alone is insufficient to ensure the success of e-government.Research limitations/implicationsOur findings lead to a conceptual framework of factors that drive the success of e-government projects that advances the literature on e-government, particularly the research about e-government in the context of developing countries.Originality/valueAn empirical evidence and in-depth understanding suggest that different factors are associated with detrimental impacts on e-government implementation.

A Review in E-Government Service Quality Measurement

<span lang="EN-US">Governments are responsible for providing services to the public easily, efficiently, therefore they introduced electronic government as a way to minimize costs, enhance services, save time and augment performance and efficacy in the public sector. E-service Quality is one of the critical issues in the failure or success of e-government projects. It promotes the efficiency and effectiveness of governments and the relationships with users and enhances their satisfactions. Measurement of e-service quality is a complex process because it depends on citizens’ perception that is difficult to be realized and measured. This paper aims to review scales measurement of e- government services quality that providing an evaluating scale based on defining the significant e- service quality dimensions. These dimensions cover important e-services requirements to enhance e-service quality.</span>

Predictors of E-government Services Adoption: A Case Study of Russian Students in China

Electronic government is the use of Information and Communication Technologies in the public administration processes to provide better public services to citizens and the general public. The adoption of e-government services is vital for the success of e-government projects. The purpose of this study is to investigate factors influencing the Russian students in China willingness to adopt and use e-government services. Predictors such as perceived usefulness, perceived ease of use, perceived service quality, citizen trust and language barrier would be explored. The Technology Acceptance Model would be used as the theoretical framework for the study. The questionnaire instruments would be administered to 500 Russian students in the City of Harbin. The data gathered would be captured and analyzed with SPSS while a further analysis would be conducted using the Structural Equation Model (SEM). Based on the data analysis, appropriate recommendations would be offered to improve public service delivery through e-government not only to Chinese citizens but foreign nationals who reside in China as well.

Evaluating Citizen e-Satisfaction from e-Government Services: A Case of Pakistan

Citizen satisfaction is a critical and decisive factor for persistent use of e-Government services as it can substantially impact on failure or success of e-Government projects. Main hurdle for e-government planners and practitioners in Pakistan is to find out the key determinants of e-satisfaction of their citizens. This article actually tries to identify the major factors that drive Pakistani citizen’s e-Satisfaction while using Punjab Province Portal (http://www.punjab.gov.pk/) in Pakistan. After extensive relevant literature review we formulated 7 hypotheses and distinguished 7 different determinants namely trust, accessibility, awareness of e-services, quality of e-services, computer anxiety, customer expectations and security/privacy. A sample of survey data from 200 employees in 8 universities in different cities of Punjab Province of Pakistan was gathered to perform data analysis. Several key outcomes based on multiple linear regression and factor analysis were exhibited. These final results would help to understand the degree of satisfaction of Pakistani citizens. E-governmental policy-makers and practitioners both would be benefitted by this analysis and results of these determinants of e-satisfaction. Some recommendations and implications of our findings were also addressed at the end.

Ex-ante evaluation: Towards an assessment model of its impact on the success of e-government projects

The paper addresses the issue of ex-ante evaluation of e-government projects. Many methodologies have been developed in the last 15 years in order to support such evaluations, but we still know very little about the impact of these evaluations on the success rate of e-government projects. The research conducted on the Slovenian public administration and presented in this paper fills in the gap between theoretical and empirical research in this area. Using the methodology of partial least squares, a model of indicators was developed and tested in the Slovenian e-government environment. It was proven that ex-ante evaluation of e-government projects has an impact on the success of these projects --28% of the variance in success can be explained by ex-ante evaluation.

English

E-government project implementation in Africa is commonly associated with low levels of success. This review aimed at drawing lessons for successful E-government project implementation in Africa by analysing one of the successfully implemented E-government projects in South Africa namely the South African Revenue Services (SARS) e-filing program. The findings reported in the paper are mainly based analysis of secondary sources of information relating to the service and direct observation. The review showed that some of the critical factors that can help ensure e-government project success include project support and commitment from top management, having in place a project implementation team with clear deliverables, reliable technical infrastructure, ensuring that users views and situation are taken into consideration in project implementation and having  strong project and monitoring system in place. The findings of this study have wide managerial implications for the success of E-government projects particularly in the African context and these have been highlighted in the paper.   Key words: E-government, Africa, project success, e-tax.

A Components Oriented Method for Evaluation of E-government Information Systems Agility

Agility is simply defined as the ability of an entity (system, organization, human, etc.) to quickly accommodate unanticipated changes in order to face threats of its environment. The need for Agility within e-government is mainly due to the permanent changes in the environment (political, societal, economical, technological, etc.) which in turn cause changes in the governments’ regulations and laws that may affect public organization’s processes and systems. A change in one activity in a process or in one part of an e-government system may cause many problems in other parts of the same process or system. E-government information systems (e-GIS) in particular- present a higher degree of volatility in their environment, since requirement changes may stem from a number of sources including legislation changes, organizational reforms, end-user requirements, technological developments, interoperability and distribution concerns and so on. These changes impose from one hand, the need for continuous updating of e-GIS which are heterogeneous, distributed and fragmented to meet Front Office (citizens) and Back Office (internal organization) requirements. On the other hand the need for carrying these updates in agile manner ensuring overall consistency, since the success of egovernment projects depends strongly on the quality of their information systems. This paper deals with a practical method for the evaluation e-government information systems agility. This method is based on method engineering domain; and thus, it is built in the form of method components guiding the process of evaluation.