Abstract
Electronic government is the use of Information and Communication Technologies in the public administration processes to provide better public services to citizens and the general public. The adoption of e-government services is vital for the success of e-government projects. The purpose of this study is to investigate factors influencing the Russian students in China willingness to adopt and use e-government services. Predictors such as perceived usefulness, perceived ease of use, perceived service quality, citizen trust and language barrier would be explored. The Technology Acceptance Model would be used as the theoretical framework for the study. The questionnaire instruments would be administered to 500 Russian students in the City of Harbin. The data gathered would be captured and analyzed with SPSS while a further analysis would be conducted using the Structural Equation Model (SEM). Based on the data analysis, appropriate recommendations would be offered to improve public service delivery through e-government not only to Chinese citizens but foreign nationals who reside in China as well.
Highlights
Electronic government (e-government) is considered as the strategies, organizational reforms and processes provided by the power of the Information and Communication Technology (ICT) to enhance access to and delivery of government information and services to citizens, businesses, government employees and other agencies [1]
E-government is defined as the use by the government of innovative Information and Communication technologies (ICTs) such as web-based internet applications to provide citizens and businesses with more convenient access to government information and public services as well to improve the quality of the services [2]
Technology Acceptance Model (TAM) was adopted to examine the acceptance of egovernment services in Malaysia and the results indicated that perceived usefulness, perceived ease of use, compatibility, interpersonal influence, external influence, self-efficacy, facilitating conditions, attitude and subjective norms were all positive determinants of Malaysians to adopt and use e-government services [25]
Summary
Electronic government (e-government) is considered as the strategies, organizational reforms and processes provided by the power of the Information and Communication Technology (ICT) to enhance access to and delivery of government information and services to citizens, businesses, government employees and other agencies [1]. E-government is defined as the use by the government of innovative Information and Communication technologies (ICTs) such as web-based internet applications to provide citizens and businesses with more convenient access to government information and public services as well to improve the quality of the services [2]. The adoption of e-government by using ICT in the public administration processes is expected to make government operations more accessible, effective, and accountable and transparent [3].
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