Information System Success Research Articles

Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Layanan Netflix Terhadap Kepuasan Pengguna di Instagram @Netflixid

This research is motivated by the development of information and communication technology, particularly media consumption in the entertainment industry. The Video on Demand (VOD) application Netflix is a pioneering service that is favored by the Indonesian community. In providing its services, Netflix must maintain high quality to compete and sustain its business. The aim of this research is to determine the influence of system quality, information quality, and Netflix service quality on users on Instagram @NetflixID. This study utilizes the Delone Mclean (2016) Information System Success Model. A quantitative approach is employed, with purposive sampling for data collection. Data was gathered through questionnaires, and data analysis was conducted using PLS-SEM with SmartPLS 4.0 program. The results of this research indicate that there is a positive and significant effect of system quality on user satisfaction, with an effect size of 30.1%, a t-statistic of 2.674, and a p-value of 0.004. There is a positive and non-significant effect of information quality on user satisfaction, with an effect size of 23.5%, a t-statistic of 1.926, and a p-value of 0.055. There is a positive and significant effect of service quality on user satisfaction, with an effect size of 34.1%, a t-statistic of 3.214, and a p-value of 0.002. There is a combined effect of system quality, information quality, and service quality on user satisfaction at 61.4%.

Information system success model: continuous intention on users’ perception of e-learning satisfaction

<p>The information systems success strategy contributes to understanding of digitalization. This research aims to evaluate user satisfaction with the e-learning system continuously. The research method is hybrid, combining constructs of a unified theory of acceptance and use of technology, the technology acceptance model, and service quality (SVQ). Data collection was conducted through the distribution of questionnaires targeting instructors. Data analysis utilized structural equation modeling with partial least squares. This method was used to test the measurement model with factor loadings and average variance extracted (AVE) above 0.5. Meanwhile, validity testing on cross-loading had indicator values for each variable higher than other variables, with composite reliability above 0.7. These results were supported by hypothesis testing, which indicated that website quality positively influences user satisfaction, leading to sustained intention. The original sample obtained a value of 0.633; mean of 0.624; standard deviation of 0.105, and a p-value below 0.01. Additionally, user subjective norms have a strong relationship between sustained intention and system appropriateness, of 0.763 in using e-learning.</p>

연구시설 공동활용 서비스가 이용만족과 지속사용의도에 미치는 영향

This study aims to investigate user satisfaction and intention for continuous use from the perspective of users who share research facilities and equipment, focusing on users of the ZEUS (Research Equipment Utilization Service) portal. The research examines national policies on shared research facilities and equipment, and applies the Information Systems Success Model to assess system quality, service quality, and social benefit quality of ZEUS. It also explores user satisfaction based on the service product quality and service environment quality after reserving and using shared equipment. The results indicate that both service quality and social benefit quality significantly affect perceived usefulness and ease of use, while system quality only influences ease of use. Ease of use positively impacts perceived usefulness, which in turn positively affects user satisfaction, but ease of use does not directly influence satisfaction. Both service product quality and service environment quality significantly affect satisfaction, and satisfaction influences the intention for continuous use. The study's limitations include the inability to analyze service quality in greater detail due to regulated procedures for equipment registration. Future research should use expanded models like the Technology Acceptance Model (TAM) or E-SERVQUAL, and consider regional distribution in sample selection for broader analysis.

Determinants of Users’ Intention to Visit a Destination: A Virtual Reality Quality Framework

ABSTRACT The growth of virtual reality (VR) in hospitality and tourism marketing has raised questions about this technology’s utility in creating positive destination perceptions and visit intentions. This research draws upon stimulus – organism – response (SOR) theory and the information system (IS) success model. It specifically assesses how VR travel quality (i.e. content quality, system quality, and vividness [stimulus]) affects customers’ psychological experiences, as represented by telepresence, immersion, and enjoyment (organism), and visit intention (response). Data from an online survey informed the assembly of a quality-based framework for VR travel experiences. Results revealed significant positive impacts of content quality, system quality, and vividness on telepresence and immersion; however, content quality did not significantly affect immersion. Positive relationships also emerged between telepresence, immersion, and enjoyment, with the role of immersion influencing enjoyment more strongly than telepresence. Enhanced enjoyment significantly increased intentions to visit the destination. This study provides practical implications for destination marketing.

Examining the impact of Generative AI on social sustainability by integrating the information system success model and technology-environmental, economic, and social sustainability theory

Examining the impact of Generative AI on social sustainability by integrating the information system success model and technology-environmental, economic, and social sustainability theory

Patient Satisfaction with the Mawiidi Hospital Appointment Scheduling Application: Insights from the Information Systems Success Model and Technology Acceptance Model in a Moroccan Healthcare Setting

This article aims to find the determinants that affect patient satisfaction regarding the Mawiidi public portal in Moroccan public hospitals and assess its outpatient online booking system effectiveness using a model that integrates the Technology Acceptance Model (TAM) with the Information Systems Success Model (ISSM) while adopting a quantitative research methodology. The analysis was conducted using 348 self-administered questionnaires to analyze eight key constructs, such as information quality, patient satisfaction, perceived ease of use, and privacy protection, among others. The results of PLS-SEM verified six out of eleven hypotheses tested, which reflected that information quality has a positive influence on perceived ease of use, which again enhances patient satisfaction. The major factors influencing the satisfaction and trust of patients in online appointment scheduling systems at public hospitals are highlighted. Indeed, privacy protection enhances patient satisfaction and trust. Service quality positively affects satisfaction but to a lesser degree. Website-related anxiety impacts perceived ease of use, although it has a limited influence on satisfaction. Such findings can inform suggestions for the managers of hospitals and portal designers to increase user satisfaction. This study uses a model from the TAM and ISSM frameworks, including cultural and socioeconomic aspects that apply to Morocco’s healthcare context.

Bridging the agricultural extension gap: Insights from the teaching-learning theories and models

This article explores various theories and models that inform the design of teaching-learning frameworks to bridge the agricultural extension gap. It identifies the complexities surrounding the agricultural extension gap, emphasizing the need for a multi-theoretical approach to effectively address the diverse needs of farmers. The theories reviewed include Multimedia Learning Theory, Adult Learning Theory, Social Learning Theory, Theory of Planned Behavior, Social Exchange Theory (SET), Resource-Based View (RBV), Actor-Network Theory (ANT), Information Systems Success Model, Contextual Integrity Theory, and Task-Technology Fit (TTF). The models discussed include the Diffusion of Innovations Model, the Technology Acceptance Model (TAM), and the Unified Theory of Acceptance and Use of Technology (UTAUT). By synthesizing these theories and models, the article provides a comprehensive understanding of how they can enhance agricultural extension services.

Structural Relationship between Information Attributes, System Quality, Satisfaction, and Intention to Use of Airbnb: Information System Success Model Approach

Structural Relationship between Information Attributes, System Quality, Satisfaction, and Intention to Use of Airbnb: Information System Success Model Approach

Analisis Faktor-Faktor yang Mempengaruhi Kinerja System Informasi Akuntansi

This research discusses the factors that influence the performance of Accounting Information Systems (AIS) in companies, which are very important in supporting operational efficiency and decision making. This system plays a vital role in managing financial data, but is often hampered by problems with the quality of human resources, technology and data management. The theoretical study uses the Information Systems Success Model and Technology Acceptance Model to evaluate AIS performance in terms of system quality, information, services and user acceptance. This research methodology uses a qualitative approach with document analysis, reviewing journals and related research reports. The research results show that the main factors influencing AIS performance include HR skills, choosing the right technology, data quality, and user adaptation to the system. Therefore, companies need to invest in human resource development, choose appropriate technology, and ensure accurate data management. In conclusion, to improve AIS performance, companies must manage these factors well so that they can support more precise and efficient decision making.

Research on Users’ Willingness to Use the Urban Subway Wayfinding Signage System Based on the DeLone & McLean Model Theory: A Case Study of Wuxi Subway

This study, which is grounded in the information systems success model (D&M model) proposed by Delone and Mclean, investigates user satisfaction and the intention to continue using the urban subway signage system; Wuxi subway is taken as a case study. Through a questionnaire survey, the research integrates elements from the D&M theory, such as information quality, system quality, service quality, user satisfaction, and intention to use. The data were collected using a combination of online and offline survey methods and were analyzed using IBM SPSS 23 and AMOS 23. The findings reveal that system quality serves as a crucial driver of user satisfaction, while service quality exerts the most significant influence on users’ intention to use. Additionally, information quality is equally important. The optimization suggestions encompass the need to ensure the relevance, completeness, timeliness, and accuracy of information; enhance the usability and reliability of the system; and bolster the responsiveness, empathy, and tangibles of the service. These discoveries provide a scientific basis and practical guidance for optimizing the signage systems of Wuxi subway and other urban public transportation systems, with the aim of elevating passengers’ intention to use and their satisfaction.

The Role of AI-Based Destination Chatbots in Satisfaction, Continued Usage Intention, and Visit Intention: A Study from Quito, Ecuador

Framed on the Expectation-Confirmation Model (ECM), the Information System Success Model (ISSM), and the Technology Acceptance Model (TAM), the aim of the study is to investigate destination chatbots to know the factors that generate user satisfaction, chatbot continued usage and destination visit intentions. Ecuador has the city of Quito as its capital and has been a World Heritage Site (WHS) since 1978. To provide tourists with information about the city, the Chatbot Quito Guide Bot. A convenience sampling method was employed to collect data from 284 participants who tried the QuitoGuide chatbot before answering a self-administered questionnaire. The Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to test the proposed structural model. The results showed that the quality of information, the perceived enjoyment, and the perceived usefulness positively influence satisfaction. The findings also revealed that satisfaction with the chatbot is a strong determinant and a predictor of continued use of the chatbot and visit intentions.

Factors Contributing to Successful Information System Implementation and Employee Well-Being in Health Care and Social Welfare Professionals: Comparative Cross-Sectional Study.

The integration of information systems in health care and social welfare organizations has brought significant changes in patient and client care. This integration is expected to offer numerous benefits, but simultaneously the implementation of health information systems and client information systems can also introduce added stress due to the increased time and effort required by professionals. This study aimed to examine whether professional groups and the factors that contribute to successful implementation (participation in information systems development and satisfaction with software providers' development work) are associated with the well-being of health care and social welfare professionals. Data were obtained from 3 national cross-sectional surveys (n=9240), which were carried out among Finnish health care and social welfare professionals (registered nurses, physicians, and social welfare professionals) in 2020-2021. Self-rated stress and stress related to information systems were used as indicators of well-being. Analyses were conducted using linear and logistic regression analysis. Registered nurses were more likely to experience self-rated stress than physicians (odds ratio [OR] -0.47; P>.001) and social welfare professionals (OR -0.68; P<.001). They also had a higher likelihood of stress related to information systems than physicians (b=-.11; P<.001). Stress related to information systems was less prevalent among professionals who did not participate in information systems development work (b=-.14; P<.001). Higher satisfaction with software providers' development work was associated with a lower likelihood of self-rated stress (OR -0.23; P<.001) and stress related to information systems (b=-.36 P<.001). When comparing the professional groups, we found that physicians who were satisfied with software providers' development work had a significantly lower likelihood of stress related to information systems (b=-.12; P<.001) compared with registered nurses and social welfare professionals. Organizations can enhance the well-being of professionals and improve the successful implementation of information systems by actively soliciting and incorporating professional feedback, dedicating time for information systems development, fostering collaboration with software providers, and addressing the unique needs of different professional groups.

Exploring the Intersection of Contemporary Management Accounting Practices and Accounting Information Systems: The Impact on Hotel Performance

Contemporary Management Accounting Practices (MAPs) were developed to address the weaknesses of traditional practices and to meet financial managers’ need for accurate and timely information. Consequently, they contribute to optimal decision-making that enhances firms’ efficiency and competitiveness, leading to improved organizational performance. Simultaneously, the success of Accounting Information Systems (AIS) is essential, as they improve the quality of information and reporting. In information- and competition-intensive environments such as the hotel industry, AIS user satisfaction, as an indicator of AIS success, can play a decisive role in the effective use of contemporary MAPs. The purpose of this paper is to explore the relationship between contemporary MAPs usage and hotel performance, and to investigate the moderating role of AIS user satisfaction. Using hierarchical multiple regression analysis, the findings indicate that the interaction of contemporary MAPs usage and AIS user satisfaction results in improved hotel performance. This study contributes to the current knowledge by developing a framework of the relationship of Management Accounting and Information Technology, through the lens of Contingency Theory and the Information Systems Success Model of DeLone and McLean. Additionally, the findings provide managerial implications for financial managers and IS developers.

Innovation recipes for high use on four Fintech types: A configurational perspective

Fintech has attracted attention based on its fusion of technology and finance; however, how its elements should be combined and configured has yet to be explored. To fill this research gap, this study investigates specific and multiple configurations of Fintech attributes that lead to high use by adopting a fuzzy-set qualitative comparative analysis. Based on the diffusion-of-innovation theory and the information systems success model, we develop a theoretical framework using three dimensions of Fintech: innovation, financial services, and information technology (IT). This study then explicates the complex nNar relationships among these three dimensions in the form of the conjunction, equifinality, and asymmetry of Fintech attributes to develop a better understanding of its use. This study provides specific configurations of these interactions among seven Fintech attributes based on four Fintech types (mobile payments, mobile remittance, peer-to-peer (P2P) lending, and crowdfunding). The findings indicate that IT plays multifaceted roles, varying from enabling to counterproductive, for all Fintech types. Our results offer guidance on effectively coordinating Fintech development and launching strategies to enhance its use in managerial practice.

Evaluating the success of a learning management system for supplemental learning in accounting

ABSTRACT The purpose of this paper is to evaluate, from the student perspective, the critical factors that influence the success of a Learning Management System (LMS) used in a supplemental model in accounting education. Based on the Information System Success Model (ISSM) developed by Delone and McLean (2003) [The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Null, 19(4), 9–30], this research tests four hypothesised relationships around five key constructs: information content quality, instructor quality, self-regulation, perceived usefulness and satisfaction. To conduct this study, data from a sample of 313 cost accounting students in higher education were analysed, using the partial least squares method (PLS-SEM) with SmartPLS software. The findings show that student satisfaction levels with the LMS used in a supplemental model are explained by its perceived usefulness, to which the quality of the instructor and the quality of the information content are determinant factors. Contrary to expectations, high student self-regulation is found to weaken the positive relationship between perceived usefulness and satisfaction. This research expands the scarce literature on the adoption of LMS in accounting education and responds to calls to improve the effectiveness of accounting education and the efficiency of its delivery. Implications, limitations and future research lines are discussed.

Analysis of Factors Influencing User Satisfaction with The Benefits of The Information System In The SIPD-SIKD Application of The Special Capital Region of Jakarta

The use of the Regional Government Information System (SIPD) is increasingly important to optimize the performance of local governments, one of which is in regional financial management which is carried out electronically with the implementation of the Regional Financial Information System (SIKD). The success of the implementation of SIPD-SIKD does not only depend on the technical aspect, but also on the level of acceptance and user satisfaction with the benefits of the information system, as measured by the level of user satisfaction and the intensity of using the system. This study aims to analyze the factors that affect user satisfaction with the benefits of information systems. This study integrates the UTAUT and Delone-McLean models, both models describe the relationship between variables and take into account user behavior when using information systems, as well as measure the success of information systems through user satisfaction. This study uses a quantitative approach with data collection techniques using questionnaires distributed online as many as 350 respondents. The analysis technique in this study uses SEM-PLS using SmartPLS software. Based on the results of data processing, it shows that performance expectations, business expectations, facilitation conditions, information quality, and system quality have an influence on user satisfaction. Furthermore, user satisfaction affects the benefits of information systems both at the individual and organizational levels.

Enhancing The Usage Of Microlearning System In Public Sector

This study explores the factors influencing the use of microlearning in the public sector by applying the DeLone and McLean Information Systems Success Model (DMISM). The study focuses on the role of overall quality, compatibility, and transformational leadership in shaping the actual use of microlearning systems. Using a quantitative approach, data were collected from 317 employees of Indonesian Government Financial Institutions (Lembaga Keuangan Pemerintah) through an online survey. The data were analyzed using covariance-based structural equation modeling (CB-SEM) in LISREL 8.8. The results indicate that overall quality, compatibility, and transformational leadership have significant and positive impacts on the actual use of microlearning systems. Among these factors, compatibility emerged as the strongest predictor of use. The findings suggest that improving the quality of microlearning content, aligning it with employee preferences, and developing a supportive leadership environment are key to increasing the adoption and effectiveness of microlearning in public sector organizations. Further research is recommended to explore other potential factors and expand the scope to other government sectors

Exploring the Application of ISSM and TTF Theories: A Literature Review

The Information System Success Model (ISSM) and Task-Technology Fit (TTF) theories provide valuable frameworks for assessing how effectively technology supports tasks within a system. These models are widely recognized and have been applied separately in numerous studies. However, there has been limited effort in the existing literature to integrate ISSM and TTF into a cohesive framework. This study aims to (1) review the relevant literature applying ISSM and TTF in higher education settings, (2) determine which model is more frequently utilized, and (3) evaluate studies that have integrated both models, with a particular focus on digital libraries. The results indicate that most research has centered on theory development or practical real-world applications, especially in public universities. The integration of ISSM and TTF in digital library contexts remains relatively rare despite their potential to complement one another. ISSM assesses system success through dimensions like service quality, user satisfaction, and net benefits, while TTF focuses on how well the technology fits the tasks it is intended to support, making it highly relevant for evaluating digital services. This study contributes to a deeper understanding of how ISSM and TTF are applied, offering valuable insights for future research. It highlights the untapped potential of combining these models to enhance technology adoption, user satisfaction, and overall system performance in digital libraries and other educational settings. By identifying research gaps, this paper lays the groundwork for further exploration and refinement of these theoretical frameworks to improve technology implementation in education.

Model For Improving The Performance Of Hospital Management Information System Services Through Transformational Leadership

The role of Transformational Leadership in hospital organizations is very important, where hospitals are organizations that have a complex environment, there is a lot of unclear information. With the increase in health services to the community along with changes in demographics, changes in health service technology, and the adoption of new information technology. So performance measurement is important in order to improve the quality of health services. The aim of this research is to find out how transformational leadership influences the success of hospitals management information systems (HMIS). The method used was a quantitative descriptive and verification survey with 181 respondents from 15 hospital in the city of Bandung. The sampling technique uses proportionate stratified random sampling. Data analysis using structural equation modeling (SEM) with partial least squares (PLS). The findings of the proposed hypothesis are that the quality of technology, transformational leadership, and users have a significant effect on service performance. Users can mediate technology quality, transformational leadership and service performance. Conclusion of the study is the novelty of the development of the information system success model by adding the context of transformational leadership in evaluating the success of the information system, where transformational leadership has a positive effect on improving the performance of hospital management information system services through users. Implications of the results of this study contribute to the development of an information system success model that can be used to evaluate the success of information systems in general.

Application of Delon and Mclean Model to Assess the Effectiveness of SIPPISKO: Case Study in the Ministry of Health RI

This research evaluates the effectiveness of the Risk-Based Planning and Monitoring Information System (SIPPISKO) used by all units within the Ministry of Health. Using the Delone and McLean Information Systems Success Model, the study employs PLS-SEM analysis to assess six key dimensions: system quality, information quality, service quality, use, user satisfaction, and net benefits. Data were gathered from auditors and Ministry of Health units through questionnaires. The analysis reveals that system quality significantly impacts user satisfaction but not use, while information and service quality significantly influence both use and user satisfaction. Although use does not substantially affect user satisfaction, system use significantly impacts perceived net benefits. These findings suggest that enhancing the quality of SIPPISKO's system and services could improve user satisfaction and overall system effectiveness. The results offer strategic insights for the Ministry of Health to strengthen its information systems, leading to more effective risk management and oversight. Keywords: DeLone and McLean Information Systems Success Model, Evaluation of The Effectiveness, Information System, PLS Structural Equation Modeling analysis, SIPPISKO