The fifth Asia-Pacific Network Operations and Management Symposium, APNOMS 2001, was held during September 26–28, 2001 in Sydney, Australia. Started in 1997, the APNOMS has provided an important platform for academics, researchers and telecommunication industry at large in the Asia Pacific region to exchange their research results and to discuss and to advance all aspects of telecommunications management. In the past few years, these annual symposiums have become truly international events attracting audiences and presenters from over 10 countries. APNOMS 2001 was the first symposium to be held outside Korea (1997 [1], 1999 [2]) and Japan (1998 [3], 2000 [4]). The Symposium was held only two weeks after the September 11 terrorist attacks in New York. Although some countries and institutions implemented certain travel restrictions which resulted in cancellations, APNOMS 2001 still attracted 141 registered (112 attending) delegates representing academic, R&D, service providers and vendors communities from 14 countries. Its program covered keynote speeches, tutorials, special sessions, technical sessions, poster sessions, a distinguished expert panel, and vendor exhibitions. The theme of this three-day symposium was “Management for eBusiness in the New Millennium.” Powered by the Internet, broadband and wireless communications, eBusiness is rapidly transforming our society, our culture and our everyday life. It is also rapidly changing the strategy, mission and business priorities in the IT and telecommunications industry. Customer information and relationship management are becoming crucial elements for successful eBusiness. Alternative business models have to be sought to satisfy new service delivery needs and paradigms. We are beginning to see the fusion of Internet, information and