Interpersonal Communication Styles Research Articles

Interpersonal Communication Style and Personal and Professional Growth among Saudi Arabian Employees

This study explored the association of interpersonal communication style (ICS) with personal and professional growth among Saudi Arabians in the context of the work environment. It was hypothesized that different ICSs are differently associated with personal and professional growth. The participants were 143 Saudi Arabian adults, including members of both genders, who were employed, with varying incomes, and who had different education levels. The participants completed a self-report survey, assessing their ICS and their personal and professional growth in an employment context. Consistent with the hypothesis, the results indicated that different ICSs are differently associated with personal and professional growth. The controlling ICS had the strongest relationship to professional and personal growth, whereas the dynamic ICS had the weakest relationship to professional and personal growth. In the Discussion, we address the limitations of the study and identify several directions for future research, with specific reference to the Saudi Arabian cultural context.

The Effect of ISBAR Tool on Patient Safety

Ineffective communication among healthcare professionals can result in a decrease in patient safety. It is a leading cause of medical errors and poor patient outcomes. This can be due to the complexity and pace of the interactions, differences in education and training, the organizational hierarchy of the professionals, and human factors such as cognitive overload, the effects of stress, fatigue, distractions, and poor interpersonal communication styles. Leaders must place value on communication. Having a standardized tool for communicating about patients is essential to the delivery of high-quality care. ISBAR is a structured method of communication that allows the person giving the handover (transmitter) and the person receiving it (receiver) to do so in a standardized & predictable manner. By implementing educational training on the ISBAR tool, staff at a surgery hospital are expected to have increased awareness of how they are communicating. Pre- and post-training questionnaires will be utilized, along with trends of patient outcomes. The ISBAR training should result in more effective communication and better patient outcomes. Using Argyle’s cycle of communication theory as a framework, the key elements of effective communication will be examined and how this relates to patient safety, and how using a standardized tool can improve patient outcomes.

Supervisi Kepala Sekolah Kepada Guru Dan Tenaga Kependidikan Melalui Gaya Komunikasi Yang Baik Di Madrasah

Supervision is an important instrument insupporting theachievementof educational goals. Supervision or supervision carried out at the madrasah level is the responsibility of a madrasah head. The communication style of the head of the madrasah when supervising education personnel has an impact on improving the performance of education staff. This article discusses the communication style of the head of the madrasah in supervising education personnel. Supervise the head of the madrasah how his efforts are in optimizing the potential of existing educators. This discussion is the result of research conducted. Qualitative research with results showing that the supervision model carried out by the head of the madrasah when supervising teachers with interpersonal communication style carried out by the head of the madrasah is able to motivate teachers and education staff to develop their capacity. Where the head of the madrasah observes directly the ongoing learning process in the supervised classroom while approaching it with an interpersonal communication style. This is done so that the head of the madrasah knows the readiness and preparation of teachers in the learning process. From here the head of the madrasah will follow up as needed to optimize the potential of teachers and education staff respectively.

Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior

Chatbots with personality have been shown to affect engagement and user subjective satisfaction. Yet, the design of most chatbots focuses on functionality and accuracy rather than an interpersonal communication style. Existing studies on personality-imbued chatbots have mostly assessed the effect of chatbot personality on user preference and satisfaction. However, the influence of chatbot personality on behavioral qualities, such as users’ trust, engagement, and perceived authenticity of the chatbots, is largely unexplored. To bridge this gap, this study contributes: (1) A detailed design of a personality-imbued chatbot used in academic advising. (2) Empirical findings of an experiment with students who interacted with three different versions of the chatbot. Each version, vetted by psychology experts, represents one of the three dominant traits, agreeableness, conscientiousness, and extraversion. The experiment focused on the effect of chatbot personality on trust, authenticity, engagement, and intention to use the chatbot. Furthermore, we assessed whether gender plays a role in students’ perception of the personality-imbued chatbots. Our findings show a positive impact of chatbot personality on perceived chatbot authenticity and intended engagement, while student gender does not play a significant role in the students’ perception of chatbots.

EFFECT OF COMMUNICATION STYLES OF FACULTY OF HEALTH SCIENCES STUDENTS ON THEIR ACADEMIC ACHIEVEMENTS

In this study, it is aimed that the communication styles of the 1st and 4th grade students at the faculty of health sciences reach their academic achievement. A total of 977 students attending the 1st (438) and 4th (539) year classes were enrolled in this research. The data were collected using the sociodemographic characteristics form and the Interpersonal Communication Styles Scale (ICSS) and were evaluated using descriptive and inferential statistics. Among participating students, 44.8% were in the 1st year and 55.2% were in the 4th year. The overall ICSS scores and open communication score averages of the 1st year students were found to significantly higher than those of the 4th year students. The open communication scores of students with a grade point average of 3.00–4.00 were higher than those with a low grade point average. In this study, it was concluded that most of the 1st year students of the faculty of health sciences use open and respectful (nurturing) communication styles, and that their use of open and respectful communication styles positively affects their academic achievement. The ability of the students to progress towards the fourth grade was not a determining factor in their use of open communication style.

Professionals’ interpersonal communications style: does it matter in building client psychological comfort?

PurposeThe inherent characteristics of professional services (i.e. high in credence properties, customized and featuring information asymmetry) often cause difficulties for clients to confidently evaluate technical outcomes before, during or even after service delivery. This results in considerable client psychological discomfort. This study aims to blend a revised social interaction model and uncertainty reduction theory to investigate the role that service provider’s interpersonal communication style plays in establishing client psychological comfort and satisfaction in a health-care context.Design/methodology/approachThe study draws on cross-sectional data collected from 355 hospital patients following visiting a physician plus an experimental design in an Eastern culture (Thailand).FindingsThe study reveals three key findings. First, an affiliative communication style is positively associated with psychological comfort, but not so a dominant communications style. When both styles are presented, the high-affiliative style overshadows the low-dominant style and creates the highest psychological comfort. Second, clients’ perceptions of professional’s affiliative and dominant styles influence psychological comfort differentially under varying conditions of clients’ cognitive social capital, collectivist value-orientation but not service criticality. Third, a competing model suggests psychological comfort acts as a partial mediator between affiliative communication style and satisfaction.Research limitations/implicationsTo generalize the findings, further studies might be conducted in other professional services and in individualist Western cultures.Practical implicationsThe findings have important managerial implications for the appropriate use of communication style to build psychological comfort and engage clients of professional services firms.Social implicationsThe findings shed light on the important role of an everyday social function – interpersonal communications and how this impacts client psychological comfort and satisfaction.Originality/valueThis is one of the few studies in a services context that examines the impact of professionals’ communications style. Moreover, it examines the impact of cultural value-orientation, cognitive social capital, service criticality in moderating the communications style – client psychological comfort relationship.

체육 교사의 소통방식이 청소년의 생활기술에 미치는 영향 : 심리적 욕구의 매개역할

The purpose of present study was to test the mediating role of psychological needs between teacher interpersonal communication styles and student life skills in physical education (PE) context. PE Students (n=395) aged 13-17 year old participated in this study and completed the pack of questionnaire. Structural equation modeling (SEM) was utilized to analyze the hypothesized model proposed in this study. Results showed that teacher autonomy support was positively associated with student psychological need satisfaction and life skills development, whereas it was negatively related to student psychological need frustration and maladaptive behavior. The relationship between teacher autonomy and student life skill was fully mediated by student psychological need satisfaction, whereas the psychological need frustration did not mediate the relationship between autonomy support and school-social dysfunction. In conclusion, teacher autonomy support played the important role on student psychological experience which is positively related to life skill. The findings suggest that PE teacher autonomy support is the stronger predictor of the bright side of student motivation (need satisfaction) to develop life skills. More details and future directions were discussed.

The Effects Of Interpersonal Communication, Work Ethic And Leadership Style Towards Junior High School Teacher Performance In Tomohon City

This study aims to determine the effect of interpersonal communication, work ethics and leadership style on teacher’s performance in the city of Tomohon. The sample of this study used 195 respondents. Data were collected from four variables which were examined and analyzed using correlation and regression techniques. The results of this study indicate that (1) Interpersonal communication has a positive influence on performance, (2) Work ethic has a positive influence on teacher performance, (3) Performance has a positive influence on teacher job satisfaction and (4) Interpersonal communication, work ethics and leadership styles together have a positive influence together on teacher performance. These variables show that there is a positive relationship to teacher performance and thus all hypotheses in this study were accepted. Keywords: Interpersonal communication; work ethics; leadership; teacher’s performance.

The Effects Of Interpersonal Communication, Work Ethic And Leadership Style Towards Junior High School Teacher Performance In Tomohon City

This study aims to determine the effect of interpersonal communication, work ethics and leadership style on teacher’s performance in the city of Tomohon. The sample of this study used 195 respondents. Data were collected from four variables which were examined and analyzed using correlation and regression techniques. The results of this study indicate that (1) Interpersonal communication has a positive influence on performance, (2) Work ethic has a positive influence on teacher performance, (3) Performance has a positive influence on teacher job satisfaction and (4) Interpersonal communication, work ethics and leadership styles together have a positive influence together on teacher performance. These variables show that there is a positive relationship to teacher performance and thus all hypotheses in this study were accepted. Keywords: Interpersonal communication; work ethics; leadership; teacher’s performance .

Interpersonal communication between nurses and hospitalized patients - a review of Polish literature

Each negative change in the health condition causes a great discomfort to patients. It is a difficult situation and therefore it generates both anxiety, stress, and other negative emotions. Therefore, communication plays an important role in relieving the anxiety and stress and may reduce negative emotions and feelings. Communication is a situation in which a proper exchange of information and contact between the nurse and the patient is established thus helping the patient feel secure and understood. The communicate information belongs to the professional responsibilities of a nurse and it is an important element of the patient care. The aim of the study was to analyze the results of research presented in Polish scientific literature on the subject of communication between a nurse and a hospitalized patient. A selection of scientific articles from the years 2010-2019 were reviewed. A multi-stage process of data selection was employed and both the analysis inclusion criteria and a critical review were used. After having searched the Internet databases, 5 papers were identified which met the analysis inclusion criteria. The main research method employed was the diagnostic survey method.The analysis of the published research results allowed for the identification of the following categories related to interpersonal communication between the patient and the nurse: • quality of communication between the nurse and the patient from the patient's perspective;• nurses' knowledge about the importance of communication in the professional environment and its components in relations with patients; • interpersonal communication style employed between the nurse and the patient.Interpersonal communication, both verbal and non-verbal, is an important element of nursing care. Interestingly, both nurses and patients notice the need to improve their communication skills. The results obtained indicate the need for further research in the field of interpersonal communication in the nurse-patient relationship. Consequently, it has been observed that a systematic education through trainings and workshops on proper communication with a hospitalized patient is required.

ВИКОРИСТАННЯ МІЖКУЛЬТУРНОГО ТРЕНІНГУ ДЛЯ РОЗВИТКУ ІНШОМОВНОЇ КОМУНІКАТИВНОЇ КОМПЕТЕНТНОСТІ МАЙБУТНІХ ОФІЦЕРІВ-ПРИКОРДОННИКІВ

У статті висвітлено особливості використання міжкультурного тренінгу для розвитку іншомовної компетентності майбутніх офіцерів-прикордонників, описано різновиди тренінгів, етапи проведення й прогнозовані результати. Тренінг у своїй структурі має три етапи: інформаційно-діагностичний, розвивальний та оцінювальний. Основною метою тренінгу комунікативних умінь є розуміння основних психологічних закономірностей комунікації, чинників, що впливають на її продуктивність, розвиток якостей і вмінь, необхідних для впевненого використання набутих знань. Під час проведення тренінгів проходить передача знань, розвиток і вдосконалення певних навичок, створення умов для самостійного пошуку учасниками способів вирішення завдань, що стоять перед ними. Діапазон методів, які використовуються, дуже широкий і включає інтерактивну взаємодію тренер-учасник, вправи в парах і малих групах, рольові ігри, групові дискусії, індивідуальні завдання, техніку мозкової атаки, відеотренінг, аналіз конкретних випадків, вирішення ситуаційних завдань. Завершується тренінг підведенням підсумків й аналізом результатів. Саме завдяки такому комплексному підходу тренінг є інструментом, головним завданням якого є сприяти підвищенню ефективності професійної діяльності. Після завершення тренінгу спостерігаються зміни у стилях міжособистісного спілкування учасників тренінгу. Вони стають відкритішими до співробітництва, дружелюбнішими, краще ставляться до навколишніх. Спостерігається тенденція до підвищення лідерських і домінувальних позицій, упевненості та незалежності. Використання тренінгу під час вивчення навчальних дисциплін «Іноземна мова» і «Іноземна мова за професійним спрямуванням» розвиває іншомовну комунікативну компетентність курсантів, що передбачає оволодіння усіма видами мовленнєвої діяльності, а саме: говоріння, слухання, читання та письмо. Курсанти покращують рівень іншомовної професійної компетенції, що сприятиме їх ефективній службовій діяльності в органах охорони державного кордону.

Cerrahi süreçteki sağlık profesyonellerinin kişilerarası iletişim tarzları ve ekip çalışması tutumları

Amaç: Araştırmanın amacı, cerrahi girişim sürecinde yer alan sağlık profesyonellerinin kişilerarası ilişki tarzları ve ekip çalışmasına yönelik tutumlarının değerlendirilmesidir.Gereç ve Yöntem: Araştırma tanımlayıcı tiptedir. Örnekleme gönüllü 126 cerrahi ekip üyesi alındı. Veriler “Kişisel Bilgi Formu”, “Kişilerarası İletişim Tarzları Ölçeği (KİTÖ)” ve “Ekip Çalışması Tutumları Ölçeği (EÇTÖ)” ile toplandı. Bulgular: Çalışmada EÇTÖ’den en düşük puanı hemşirelerin, EÇTÖ ve KİTÖ’den en yüksek puanı ise diğer sağlık profesyonellerinin aldığı saptandı. Yine EÇTÖ’nün iletişim alt boyutundan en düşük puanı alan hekimlerdi. Diğer sağlık profesyonellerinin, KİTÖ’nün kaçıngan tarz alt boyutundan aldıkları puan ortalamasının hemşirelere göre anlamlı derecede yüksek, EÇTÖ’nün iletişim alt boyutundan aldıkları puan ortalamalarının hemşire ve hekimlere göre anlamlı derecede yüksek olduğu belirlendi. Çalışmada 21 yıl ve üzeri çalışan cerrahi ekip üyelerinin KİTÖ’nün baskın tarz alt boyutundan aldıkları puan ortalamasının daha az süre çalışan ekip üyelerine göre anlamlı derecede yüksek olduğu bulundu. Sonuç: Bu doğrultuda cerrahi ekip üyelerine yönelik kişilerarası iletişim becerilerini ve ekip çalışması tutumlarını geliştirmeye yönelik eğitimlerin planlanması, var olan sorunların saptanması, giderilmesine yönelik bireysel ve kurumsal girişimlerin yapılması önerilmektedir.

The Effects Of Interpersonal Communication, Work Ethic And Leadership Style Towards Junior High School Teacher Performance In Tomohon City

This study aims to determine the effect of interpersonal communication, work ethics and leadership style on teacher’s performance in the city of Tomohon. The sample of this study used 195 respondents. Data were collected from four variables which were examined and analyzed using correlation and regression techniques. The results of this study indicate that (1) Interpersonal communication has a positive influence on performance, (2) Work ethic has a positive influence on teacher performance, (3) Performance has a positive influence on teacher job satisfaction and (4) Interpersonal communication, work ethics and leadership styles together have a positive influence together on teacher performance. These variables show that there is a positive relationship to teacher performance and thus all hypotheses in this study were accepted.

The impact of communication style on psychological comfort and trust in audit services

PurposeThis study aims to examine the extent to which clients’ perceptions of a financial auditor’s communication style affect their psychological comfort and trust when considering whether to retain the incumbent firm for future financial audits.Design/methodology/approachA multistage method was used comprising integrated results from a literature review and findings from five in-depth interviews with chief financial officers of listed firms. A cross-sectional survey then yielded valid responses from 190 incorporated firms listed on The Stock Exchange of Thailand or Market for Alternative Investment.FindingsThe results reveal that, consistent with social interaction theory, an affiliation communication style positively influenced client’s psychological comfort and trust in an auditor. On the other hand, a dominant communications style negatively impacted psychological comfort. Cognitive social capital was found to moderate the links between dominant communication–psychological comfort, psychological comfort–trust and trust–relationship commitment.Practical implicationsFrom a managerial perspective, an affiliation communication style is fundamental for building client comfort and trust, especially for professional service firms, but especially in Eastern collectivist cultures that are relationship rich, where people seek to avoid conflict and prefer indirect communication styles over more direct styles.Originality/valueThis research highlights the central role that interpersonal communication style plays in developing psychological comfort and trust with a professional service firm. In addition, this study introduces the role of client psychological comfort as a key mediator between communications and trust.

MARITAL AND FAMILY SATISFACTION ACCORDING TO THE COUPLE`S TYPE OF INTERPERSONAL RELATIONSHIPS

The presented research was intended to explore the connection between the levels of marriage and family satisfaction with different interpersonal communication styles. The objective here was to find out whether the experienced level of marriage and family satisfaction will differentiate according to partner`s interpersonal relationship style (authoritarian, egoistic, aggressive, suspicious, submissive, dependent, friendly and altruistic styles). A pilot study was conducted with one hundred participants comprised of males (N = 23; 23%) and females (N = 77; 77%) that completed three questionnaires made up of Leary`s (1957) scale that measured Interpersonal Relationships, Family Satisfaction by Adjectives Scale and Marital Satisfaction Questionnaire. Participants were within the age of 26 to 64 years (M = 43.6; SD = 9). The obtained results pointed out that there were significant differences between examined persons with different interpersonal relationships upon their levels of family and marital satisfaction. Keywords: intrapersonal relationships, family satisfaction, marital satisfaction.

Marital adjustment, convergent communication patterns, and psychological distress in women with early and late marriage

Early marriage among women is prevalent in Pakistan and is linked with a number of negative health outcomes. This study aimed to determine significant differences in marital adjustment, convergent communication patterns, and psychological distress in Pakistani women with early and late marriages. Further, it investigated the predictors of psychological distress in married women of Pakistan. Cross sectional design was used to select the sample of 100 women (50 with early marriage; 50 with late marriage) from Lahore, Pakistan. Marital Adjustment test (Locke & Wallace Marriage and Family Living, 21(3), 251–255, 1959), The Convergence Communication scale (Miller-Day & Jackson Journal of Social and Personal Relationships, 29(8), 1036-1057, 2012) and Kessler Psychological Distress Scale- K10 (Kessler et al. Psychological Medicine, 32(6), 959-976, 2002) were administered. Results revealed that women with late marriages had higher marital adjustment, whereas, women with early marriages showed higher psychological distress. Regression analysis indicated low marital adjustment and interpersonal deference communication style as significant predictors of psychological distress in married women. The findings of this study may help service providers to recognize the impact of early and late marriage on women’s psychological health.

SoMe and Self Harm: The use of social media in depressed and suicidal youth.

Increased access and use of social media on smartphones and tablets have changed interpersonal communication styles. Because of the ease of social media access and the ability to reach a large number of individuals, social media is an ever more important modality that connects individuals. Importantly, adolescents have adopted social media platforms to discuss issues related to mental health. There is little existing data regarding how adolescents who are depressed or suicidal use social media prior to treatment in the emergency department (ED) for medical care of their psychiatric illness. In this paper, we present formative evidence of social media behaviors in 29 adolescents seeking emergency care for depression or suicidal ideation. Participants were surveyed regarding social media use and motivations to post content regarding depression, death or dying. Among the participants who allowed the research team to view their social media accounts, 40% (n=6) posted content related to depression, death or dying, while 20% (n=3) wrote that they felt depressed and 13.3% (n=2) posted that they wanted to die. Qualitative discussions with participants provided description of reasons for posting content on social media about depression, death and dying, or reasons that individuals refrained from posting online. Despite methodological and technical challenges in research, social media may prove be valuable in detection and intervention of adolescents who are depressed and contemplating suicide.

A profile of high-performing global virtual teams

PurposeThere is a paucity of research into high-performing virtual teams. This study aims to design and test a model of virtual team performance and to produce a profile of high-performing teams.Design/methodology/approachThe main constructs found to have influenced virtual team performance in business were trustworthiness, commitment, communication characteristics, cross-cultural communication style and structure effects. New or revised scales to measure these and a new performance measure, based on five performance criteria, were developed. A research model was designed and tested, and a profile of high-performance teams produced. The sample from a global telecoms company comprised 108 global virtual teams. Two senior managers rated performance independently.FindingsHierarchical regression results explained 75.7 per cent of the variance of performance. Analysis of variance revealed that model fit was highly statistically significant. Trustworthiness was identified as the predominant factor, explaining a majority of the dependent variable’s variance, while interpersonal communication, commitment and cross-cultural communication style were also identified as important. The 52 items differentiating high- and low-performing teams are reported and discussed.Originality/valueThe research model makes a contribution to team performance theory and understanding, especially the relative importance of constructs for explaining performance. The profile of high-performing teams adds greatly to our knowledge and provides valuable guidance for team management, selection and development.

체육교사의 상호소통 방식과 학습자의 친사회적 및 반사회적 행동과의 관계

체육교사의 상호소통 방식과 학습자의 친사회적 및 반사회적 행동과의 관계

Diagnosis of Knowledge Management Process in Companies

Purpose – The paper presents a description and research results pertaining to knowledge management process in companies representing Polish IT sector. The main objective of the study was to diagnose the process. The study embraces Probst, Raub, Romhardt’s process knowledge management model. Therefore, the diagnosis pertained to locating, acquiring, developing, sharing, applying and maintaining knowledge. In order to supplement the description of the process, the following were included: association of the process with a strategy, companies’ level of knowledge management implementation, causes and barriers for the application, tools and determinants facilitating the implementation, sources of knowledge. Design/Methodology/Approach – In order to arrive at the objectives and obtain unbiased results, quantitative studies based upon surveys were conducted. The questionnaire contained questions pertaining to individual stages and additional aspects of knowledge management process. Respondents presented their views by means of a 4-point scale evaluating a particular area associated with the process and the intensity of its presence. Findings – Research results enable the following observations to be made. Knowledge management in the studied organizations is a planned activity originating from the organization’s strategy. The implementation of knowledge management is to improve the quality of services and boost client satisfaction. Structural solutions facilitating the implementation have been developed. All stages of knowledge management process have been implemented in the studied companies. However, the extent of the implementation varied. The creation of knowledge is the most popular. Its utilization – the least. Knowledge management processes in the studied companies face several obstacles limiting the effectiveness of the idea, such as insufficient interpersonal communication and inadequate management style. Research limitations/implications – Research results obtained in the study do not offer opportunities for generalizations. On the other hand, results can be compared with those for other sectors or countries. In addition, the comparison of knowledge management processes in companies diversified with regards to size, form of ownership, type of activity would constitute an interesting research opportunity. In order to expand knowledge of the process, additional aspects of the individual stages of knowledge management and the process’ determinants may also be considered. Originality/Value – In the theory of management, knowledge is frequently considered as a significant issue in economy. Therefore, the present study and paper constitute a contribution to the expansion of knowledge on the course, determinants, objectives, barriers and implementation of knowledge management.