Partial Least Squares Structural Equation Modeling Research Articles

PERCEIVED USEFULNESS AND PERCEIVED RISK ON CUSTOMER SATISFACTION IN USING DIGITAL WALLETS

The rapid development of information and communication technology has had a significant impact on human life. One aspect that is affected is the payment system in trading. Cash payment methods are increasingly being shifted by technological advances, to using financial technology in the form of digital wallets. This research aims to test the influence of perceived usefulness and perceived risk on consumer satisfaction. This research uses quantitative methods. The population used in this research is consumers who use Digital Wallets in Cirebon with a total sample taken using the Roscoe formula of 300 respondents. The sampling technique used is probability sampling. The data analysis technique uses Structural Equation Modeling- Partial Least Square (SEM-PLS). The results of this research show that the variable perceived usefulness is more dominant than the variable perceived risk. This is because consumers look at the perceived benefits first compared to the perceived risks.

Role of human resource practices, leadership and intellectual capital in enhancing organisational performance: the mediating effect of organisational agility

PurposeThe objective of this study aims to investigate the manner in which Human Resource Practices (HRP), leadership, and intellectual capital contribute to organisational agility within the healthcare sector, and to assess how this agility influences overall organisational performance.Design/methodology/approachThis research was undertaken within healthcare organisations situated in the United Arab Emirates (UAE). The study sample comprised of 275 participants, and the distribution of the sample across various classifications closely mirrored that of the larger population. To assess the formulated hypotheses, the research utilized Partial Least Squares Structural Equation Modeling (PLS-SEM) software.FindingsResults confirmed the proposed framework and uncovered the significance of HRP, leadership and intellectual capital on organisational agility and organisational performance in a dynamic environment like hospitals.Originality/valueThis study demonstrates originality by investigating hospital responsiveness within a highly dynamic context necessitating agility from both managerial and non-technical perspectives. Additionally, it explores the impact of HRP, leadership, and intellectual capital on organisational agility, along with its repercussions for overall organisational performance.

BEYOND SERVICE EXCELLENCE: EXPLORING BRAND IMAGE AS THE BRIDGE BETWEEN SERVICE QUALITY AND CUSTOMER LOYALTY IN NATURE TOURIST CAMPS

The previous research emphasized the importance of service quality, brand image, and customer loyalty in the context of the hospitality industry, However, there seems to be a need for more in-depth investigation into the specific mechanisms and strategies of service quality within the nature tourist camps that contribute to building a positive brand image and fostering customer loyalty. To cover this gap in knowledge, this study examined customer loyalty and brand image perception about nature tourist camps service quality in Jordan. This research is crucial due to the rapid growth of the outdoor accommodation industry and the importance of service quality. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to analyze the data collected from tourists who stayed at Wadi Rum. The results demonstrate that brand image significantly mediates the relationship between SERVRQUAL model dimensions and customer loyalty. Theoretical and practical implications were discussed.

School Heads’ Leadership Styles: Impact on Organizational Innovativeness and Performance of Public Elementary Schools in the New Normal

This study determines the impact of school heads’ leadership styles on organizational innovativeness and performance of public elementary schools in Cebu City Division in the new normal. Partial Least Squares Structural Equation Modeling (PLS-SEM) was utilized to investigate the linear causal relationships among the variables. Moreover, the study found that transformational leadership of the school head is not related to the organizational innovativeness of the school. However, transactional, and instrumental leadership influence the organizational innovativeness of the schools. On one hand, participative leadership only promotes product innovation, while supportive leadership augments management innovation directly. Lastly, product innovation of the school impacts the school’s performance.

The Influence Of Islamic Financial Literacy, Religiosity, And Service Quality On The Decision To Save at Islamic Banks with Trust as an Intervening Variable in Jambi Province

This study examines and analyzes the influence of Sharia financial literacy, religiosity, and service quality on saving decisions in Islamic Banks with trust as an intervening variable in Jambi Province. This study has a sample size of 115 respondents representing each district/city in Jambi Province with a proportional nonrandom sampling technique. The data used were primary data obtained from distributing questionnaires. The research analysis method used Structural Equation Modeling Partial Least Squares (SEM-PLS) and data processing techniques using descriptive statistical analysis techniques and Partial Least Square (PLS) analysis with the help of SmartPLS 4.1.0.2 software. The results of this study indicate that Sharia financial literacy, religiosity, and service quality have a positive and significant effect on customer trust in Islamic banks in Jambi Province. Sharia financial literacy and service quality positively and significantly affect customer decisions to save at Islamic banks in Jambi Province. However, religiosity does not affect saving decisions at Islamic banks in Jambi province. Trust positively and significantly affects saving decisions at Islamic banks in Jambi Province. Trust can mediate the influence of Sharia financial literacy, religiosity, and service quality variables on saving decisions in Islamic Banks in Jambi province.

The Influence of Social Media Usage, Internet Access, and Mobile Device Penetration on Social Interaction Quality among Adolescents in Indonesia

This study investigates the influence of digital technology use on the quality of social interactions among adolescents in Indonesia. A quantitative research design was employed, utilizing a cross-sectional survey method to collect data from 180 adolescents. The survey instrument included Likert scale items measuring social media use, internet access, mobile device penetration, and the quality of social interactions. Structural Equation Modeling-Partial Least Squares (SEM-PLS) was used to analyze the data. The results revealed significant relationships between digital technology use and social interaction quality, with internet access, mobile device penetration, and social media usage exerting notable influences. The findings underscore the importance of promoting responsible digital habits and fostering meaningful social connections among adolescents in an increasingly digitalized world.

Role of Digital Financial Literacy and Digital Financial Behavior on Financial Well-being in Indonesia

In the current digital financial era, this research explores the important and relevant impact of the lack of welfare of Indonesian society in facing digital financial transformation. With the aim of improving people's financial welfare, this research focuses on digital financial literacy and digital financial behavior. Using the Theory of Planned Behavior (TPB) from a financial perspective, this research seeks to provide an in-depth understanding of how digital financial literacy and digital financial behavior can help improve people's financial welfare. This research uses a quantitative approach by distributing questionnaires to workers in JABODETABEK. This research model uses Partial Least Square - Structural Equation Modeling (PLS-SEM) via the SmartPLS application. It is hoped that the research results can help the government, practitioners or policy makers in improving the financial welfare of the Indonesian people. The findings in this study show that workers in the JABODETABEK area that DFL influences DFB and FWB FS. Then DFB influences FWB FS. However, DFL has no effect on FWB FA and DFB FA.

Investigating the Effect of m-Commerce Application’s Functional and Non-Functional Attributes on Usability and Continuance Intention

The development of mobile commerce (m-commerce) applications has indicated a shift in goals from ease-of-use to sustainable use in the future. This shift has prompted changes in the combination of attributes that constitute the usability of m-commerce applications. This study developed an m-commerce usability model that combines functional and non-functional attributes. The research data was collected using questionnaires distributed to users living in Jakarta and was processed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. The results demonstrate that efficiency, satisfaction, and effectiveness can explain the usability of m-commerce applications. This study proved that three non-functional usability attributes – productivity, navigation, and memorability – have a positive effect on efficiency, while two functional attributes of usability – content and security – positively influence effectiveness. The study further proved that beside non-functional attributes, functional attributes also play an important role in increasing the user experience in the m-commerce context and thereby contribute to improving the usability of m-commerce systems and the continuance intention. The overall results of the study can be used in developing strategies for m-commerce application developers to design applications that can satisfy users and help them complete their tasks correctly and efficiently.

Orientasi Kewirausahaan, Kapabilitas Inovasi dan Keberlanjutan Usaha Keluarga pada Industri Kreatif Sub Sektor Kriya

The aim of this research is to find out what influence’s entrepreneurial orientation, innovation capability, and speed of market entry on the sustainability of family businesses. This research used a quantitative approach, non-probability sampling with a population of ikat business owners in East Sumba District, with 100 respondents from ikat weaving business owners in Kambera District. Data analysis used Structural Equation Modeling Partial Least Square (SEM-PLS). The research results show that entrepreneurial orientation. Strong entrepreneurial orientation can help family businesses to develop and achieve long-term success, innovation capability, the ability of family businesses to generate new ideas and convert them into products, and high speed of market entry can help family businesses to gain competitive advantage. and achieving a larger market share towards the sustainability of the family business is the ability of the family business to survive and develop from generation to generation which has a significant influence on the ikat weaving business.

CREATING PRODUCT CREATIVITY TO OBTAIN PRODUCT DIFFERENTIATION IN ORDER TO IMPROVE THE MARKETING PERFORMANCE OF RATTAN PRODUCTS

The increasing diversity and attractiveness of rattan products have intensified competition in the rattan industry, both domestically and internationally. This has led to a situation where the global impact of rattan trade is largely dominated by countries such as China, Taiwan, and Europe, in addition to Indonesia. The main objective of this research is to explore how product creativity affects product differentiation, ultimately enhancing the marketing performance of rattan products in Cirebon Regency. The study focused on all rattan business actors in the region, with a sample size of 210 respondents selected using Hair's formula. The data collection method involved a questionnaire and Probability Sampling technique. Data analysis was conducted using Structural Equation Modeling-Partial Least Square (SEMPLS). The findings revealed that Product Differentiation has a more significant impact on Marketing Performance compared to Product Creativity. This is because consumers are inclined towards unique products with distinct characteristics offered by companies.

Heat-Resilient Workforce: Unveiling the Relationships Between Heat-related Knowledge, Risk Perception, and Precautionary Behavior in Indonesian Pine Forest Workers

Behavioral changes play a crucial role in protecting the occupational health of outdoor workers, particularly those engaged in physically demanding jobs like forestry, against the adverse effects of rising temperatures–a clear consequence of climate change. Working in an environment with increasing temperature exposure heightens the risk of health disorders from both physiological and psychological perspectives, ultimately resulting in decreased work productivity. Numerous studies emphasize the positive correlation between behavior and knowledge. However, other variables that require thorough exploration are risk perception and work experience. Understanding the interplay among these four variables–behavior, knowledge, risk perception, and work experience–is crucial for formulating precise strategies to foster more cautious behavioral changes. This cross-sectional study, executed through a survey involving 50 pine tappers in the pine forest area of Bogor, Indonesia, utilizes Structural Equation Modelling with the Partial Least Squares approach. The research aims to explore the relationships between heat-related knowledge, risk perception, precautionary behavior, and work experience among outdoor workers, particularly pine oleoresin tappers. Through semi-structured interviews, insight into how to improve the workers’ precautionary behavior against the impacts of climate are investigated. The analysis uncovers positive connections between knowledge-risk perception, knowledge-precautionary behavior, and risk-perception-precautionary behavior. Additionally, the study underscores the mediating role of the dread risk factor (one element of risk perception) in shaping workers’ precautionary behavior. Another finding is that, with increasing work experience, pine tappers tend to underestimate risks, thereby diminishing their inclination toward precautionary behavior. These findings offer valuable guidance for enhancing the precautionary behavior of outdoor workers who confront the challenges of rising temperatures.

Pengaruh Orientasi Kewirausahaan, Kecepatan Masuk Pasar dan Keberlanjutan Usaha Keluarga (Studi pada Sub Sektor Kriya di Kecamatan Pahunga Lodu)

This research aims to determine the influence of entrepreneurial orientation, speed of market entry and business performance on the sustainability of family businesses in Kaliuda village, Pahunga Lodu District. This research is a quantitative study with a population and sample of ikat weaving craftsmen in Pahunga Lodu District as well as respondents who are active in ikat weaving from generation 2 to generation 3. Data collection was carried out by distributing questionnaires to respondents. Data analysis used Structural Equation Modeling Partial Least Square (SEM-PLS) data analysis. The results of this research show that entrepreneurial orientation, speed of market entry and business performance have a significant effect on the sustainability of family businesses.

BRAND TRUST AND SERVICE QUALITY TO INCREASE CONSUMER SATISFACTION OF CIREBON BATIK

Batik MSMEs are thriving despite challenges like changing fashion trends and global market shifts. Their unwavering focus on product quality sets them apart. Through continuous improvement of production methods and careful selection of raw materials, they produce exceptional batik that distinguishes itself in the market. This study aims to examine the effect of product brand trust and service quality on customer satisfaction. Conducted in Ciayumajakuning, the research involved 230 respondents from batik MSMEs. Using a sample size of 230, the study employed 23 indicators, with each observation representing 10 respondents. Quantitative methods were used, with incidental sampling as the technique. Data analysis was done using Structural Equation Modeling- Partial Least Square (SEM-PLS). The findings revealed a direct correlation between customer brand trust and purchase satisfaction, as well as service quality and customer satisfaction. The perceived customer value plays a crucial role in mediating the impact of brand trust and service quality on customer satisfaction.

To fear or not to fear – Human resource development professionals’ positioning towards artificial intelligence with a focus on augmentation

Artificial intelligence (AI) has far-reaching implications for education. Within organizations, especially companies, human resource development (HRD) enables and supports learning processes among employees. In a similar way to teachers and lecturers, HRD professionals play an important role in implementing AI in HRD. However, there is a lack of quantitative empirical evidence about this process. The aim of this paper is to shed light on how HRD professionals position themselves with respect to AI. The concept of Davenport and Kirby's augmentation strategies, adapted to HRD, act as the theoretical background. The core idea of augmentation lies in human-AI collaboration. In our study, we empirically validate this concept of augmentation strategies and predict the extent to which HRD professionals pursue the five strategies: step in, step up, step forward, step aside, and step narrowly. The predictors are grouped into three areas: attitudes, competence beliefs, and goal orientation. HRD professionals (N = 330) from German-speaking countries act as the sample. Covariance based structural equation modeling (CB-SEM) and partial least squares structural equation modeling (PLS-SEM) act as the method for data analysis. The findings reveal the crucial impact of cognitive attitudes towards digitalization and AI anxiety when pursuing the augmentation strategies. AI competence beliefs are an important predictor for collaboration with AI. General digital competence beliefs can only indirectly predict the augmentation strategies. Implications for theory and practice are discussed.

Predictors of Perceived Healthcare Professionals' Well-Being in Work Design: A Cross-Sectional Study with Multigroup PLS Structural Equation Modeling.

The growing attention paid to employee well-being in the healthcare system, along with the reinforcement of factors that drive change in the work environment, provides a strong foundation for studying the relationship between work design and its related outcomes. The aim of this study was to examine the relationship between the elements of work design and the overall well-being of healthcare professionals, particularly the differences across multiple groups of various genders and age brackets. A cross-sectional study design was employed, and a convenience sampling method was used. The study participants were healthcare professionals, and a total of 427 valid surveys were collected. The partial least squares structural equation modeling (PLS-SEM) approach was deployed to test the relationship between the determinants of work design and the perceived well-being of healthcare professionals. The results indicate a strong positive relationship between the social characteristics of work and overall well-being, as well as a positive contribution of the work context to the perceived well-being of healthcare professionals. The findings validated that knowledge characteristics had no beneficial impacts on overall well-being; nor did the task characteristics of work design. Although the mentioned associations failed to demonstrate statistical significance, the results nonetheless have significant practical consequences that are comparable to those of the relationships that demonstrated statistical significance.

Young muslim generation’s preferences for using digital platforms for Zakat payments: A cross-country study of Indonesia and Malaysia

The young Muslim generation’s embracing digital platforms for Zakat payments represents a dynamic fusion of enduring religious values with the modern digital landscape, heralding a new era in Islamic charitable practices. This trend illustrates a profound transformation within the Islamic world, where the pillars of faith are being reimagined and revitalized through the lens of technological advancement. The present study delved into the factors influencing the young Muslim generation’s preference for digital platforms in Zakat transactions across Indonesia and Malaysia. We examined variables such as Performance Expectancy, Effort Expectancy, Social Influence, Trust, Zakat Literacy, and Digital Infrastructure, aiming to discern their impact on the propensity for digital Zakat contributions with the extension of Unified Theory of Acceptance and Use of Technology (UTAUT) model. The research encompassed a diverse sample of 382 participants and utilized advanced methodologies, specifically Partial Least Squares Structural Equation Modeling (PLS-SEM) and PLS Multi Group Analysis (PLS-MGA), for rigorous data analysis. The results indicated that Effort Expectancy, Social Influence, Digital Infrastructure, and Zakat Literacy notably influenced the use of digital platforms for Zakat. Furthermore, PLS-MGA uncovered significant cross-country differences where Digital Infrastructure showed a more pronounced positive impact in Malaysian context, whereas Social Influence had a greater effect in Indonesia. These findings offer critical insights into the young Muslim community’s digital engagement for religious financial obligations, underscoring the need for tailored digital Zakat solutions that cater to the unique preferences of this demographic. This research not only enriches the understanding of digital adoption in religious practices but also challenges the notion of a universal approach, advocating for context-specific strategies in the realm of digital religious financial services. Future researchers are suggested to consider longitudinal investigations as well as examining cross-regional contexts in this realm of research.

The nexus of technology orientation and green innovation performance: The potential mediating role of innovation capability

This investigation explores the influence of technology orientation and innovation capability on the green innovation performance among small and medium-sized enterprises (SMEs) in Pakistan, utilizing a quantitative research method. Data were gathered from a variety of demographic databases, and structural equation modeling was employed to examine the impact of these factors on SMEs' business performance. Central to this study is the development of a research model that elucidates the interconnections between technology orientation, innovation capability, and green innovation performance. Through a survey conducted among 298 owners and managers of manufacturing firms, the study leverages Partial Least Squares Structural Equation Modeling (PLS-SEM) for its analysis. Findings indicate that technology orientation and innovation capability significantly contribute to enhancing green innovation performance in SMEs, thereby facilitating a competitive advantage. The investigation underscores the importance of bolstering innovation capabilities to fortify SMEs' competitive positioning.

Does personal innovativeness and personal anxiety matter? The predictors of continuance use intention of an e-wallet system

PurposeElectronic wallets (e-wallet) systems have revolutionized transactional activities, prompting individuals to adopt digital payment methods. This study investigates the determinants of the continuance intention of the e-wallet system Touch 'n Go in Malaysia. We propose a framework integrating the diffusion of innovation theory (DOI) and mental accounting theory, thereby assessing the impacts of product-related factors (convenience, compatibility, perceived risk and perceived compatibility) and the moderating role of personal-related factors [personal innovativeness (PI) and personal anxiety].Design/methodology/approachData were collected involving 381 Malaysian Touch 'n Go users. The partial least squares structural equation modeling (PLS-SEM) was applied as a data analysis technique.FindingsAs demonstrated by the results, convenience serves as a facilitator, while perceived risk acts as an inhibitor, influencing the continuance intention of the application. Compatibility and perceived complexity are found to be insignificant antecedents. However, neither PI nor personal anxiety was found as moderators.Originality/valueThis research brings contributions to the electronic commerce literature by extending the understanding of the predictors and moderators of the continuance intention of Touch 'n Go users in Malaysia. We discuss how these findings implicate the two theories and offer insights for service providers and policymakers to promote the post-adoption intentions of Touch 'n Go.

Investigating User-Centric Factors Influencing Smartwatch Adoption and User Experience in the Philippines

Smartwatches enable users to easily monitor their health, self-quantify, and track various activities. However, manufacturers and researchers in the field of smartwatches must explore and improve perceived usability to enhance the user experience of consumers and increase the device’s adoption rate. Therefore, this study investigates the factors influencing the adoption of smartwatches among Filipinos, focusing on usability and demographic influences. This is performed by utilizing the UTAUT2 model to examine key factors. External variables are explored, including perceived usability and privacy. To analyze the data acquired, partial least squares structural equation modeling (PLS-SEM) was conducted. The results indicated that performance expectancy, effort expectancy, social influence, hedonic motivation, price value, habit, and behavioral intention significantly influence smartwatch adoption. Habit emerged as positively affecting intention to use and usage behavior. However, facilitating conditions were found not to be significant in influencing intention to use and usage behavior, and privacy was perceived as having an insignificant relationship with the intention to use smartwatches. These findings offer theoretical and practical implications for enhancing smartwatch design and usability, addressing the diverse needs of users, and expanding inclusivity in the market.

Unveiling the Dynamics: Exploring User Affective and Behavioral Responses to Social Media.

Social media has outperformed traditional media as a source of interpersonal and masspersonal communication tools. The extant literature offers valuable knowledge on the positive and (or) negative attributes of social media and their ultimate effects on users' affective and behavioral responses. However, it is unclear how the positive and negative attributes of social media affect users' responses simultaneously. Drawing on the newly proposed social media demands and resources (SMD-R) model, the present study examined the positive and negative attributes of social media on the affective outcomes of social media fatigue (hereafter SM fatigue) and SM engagement (hereafter SM engagement) and behavioral outcomes of users in a single integrated framework. Data were gathered from 235 social media users in the Republic of Korea (hereafter Korea) to test the proposed framework. Partial least square structural equation modeling (PLS-SEM) was conducted, and the results showed that SM demands positively related to SM fatigue and negatively related to SM engagement. SM resources positively related to SM engagement and did not affect SM fatigue. SM fatigue positively related to SM discontinuous intention and negatively related to SM loyalty. Finally, SM engagement positively related to SM loyalty and negatively related to SM discontinuous intention. These findings contribute to the social media literature by proposing and empirically testing the SMD-R model, which integrates SM demands, SM resources, and the affective and behavioral responses of users.