Strategic Management Research Articles

Strategic Execution Drivers on Performance of Private Hospitals in Nairobi City County, Kenya.

This study assess the influence of strategic execution drivers, specifically strategic leadership and resource allocation, on the performance of private hospitals in Nairobi County, Kenya. Strategy formulation often succeeds, but execution presents significant challenges, particularly in converting plans into successful outcomes. The research highlights the critical role of strategic leadership in shaping organizational culture, decision-making, and employee engagement, while resource allocation directly impacts hospitals' capacity to deliver quality healthcare and achieve operational efficiency. As Nairobi’s healthcare sector grows and competition intensifies, private hospitals must excel in strategy execution to maintain competitiveness. Despite their focus on clinical care, many hospitals face gaps in implementing strategic management, leading to performance deficiencies. Using Transformational Leadership Theory and the Resource-Based View (RBV) theory, the study explores how effective leadership and resource management drive operational success. The research employed a descriptive design, targeting key decision-makers across 62 private hospitals. Results from the analysis indicate that both strategic leadership and resource allocation play a significant role in shaping hospital performance, with correlations of 0.70 and 0.80, respectively. Findings suggest that private hospitals in Nairobi must prioritize aligning leadership and resource strategies to improve performance, meet operational goals, and enhance patient outcomes in an increasingly competitive environment

The status and changing trend in the burden of refractive errors in China from 1990 to 2019

Objective: To comprehend the status and changing trend in the burden of refractive errors in China from 1990 to 2019, and to furnish data-driven support for the formulation of rational strategies in refractive error prevention and control. Methods: Using the Global Burden of Disease Database 2019, data on refractive error prevalence and years lived with disability (YLD) in China from 1990 to 2019 were extracted and their standardized rates were calculated. The trend of refractive error prevalence, age, period, and gender was analyzed using joinpoint regression models. Results: From 1990 to 2019, the number of cases, prevalence rate, and YLD rate of refractive errors in China showed an upward trend, which was consistent with global trends. However, the magnitude of the increase in these parameters was higher than the global average. Conversely, the age-standardized prevalence rate and age-standardized YLD rate demonstrated a declining trend, which was also consistent with global trends, but the reduction rate was less pronounced compared to global levels. Notably, all indicators for females, including prevalence and YLD, exceeded those of males. The prevalence and YLD rates of refractive errors in China increased with age. The older individuals had higher rates compared to younger individuals. In 1990, the highest prevalence and YLD rates were found in the ≥70 years group, while the lowest rates were in the <5 years group. The age group with the most substantial increase in the burden of refractive errors was the 15 to 49 years population, which remained consistent during the three decades. The joinpoint regression analysis results revealed a stage-wise fluctuation in the age-standardized prevalence and YLD rates of refractive errors in China from 1990 to 2019. Specifically, the age-standardized prevalence rate increased by 0.765% from 1990 to 2001, decreased by 0.963% from 2001 to 2014, increased by 4.214% from 2014 to 2017, and decreased by 3.029% from 2017 to 2019. In contrast, the age-standardized YLD rate decreased by 0.113% from 1990 to 1995, increased by 2.252% from 1995 to 2000, decreased by 1.102% from 2000 to 2014, increased by 4.326% from 2014 to 2017, and decreased by 5.090% from 2017 to 2019. Conclusions: The standardized prevalence of refractive errors and the standardized YLD rate in China showed a downward trend, which was less than the global average level, but the disease burden was still heavy. Gender and age emerged as significant influencing factors for the prevalence of refractive errors and YLD. It is imperative to enhance efforts in the prevention and treatment of refractive errors among the middle-aged and elderly population. Attention should also be directed towards the increasing burden in the<50 years population.

Fish Farming Scenario in Western Santa Catarina

Objectives: This study aims to characterize and understand fish farming in the western region of Santa Catarina, offering guidance to improve fish farmers’ decision-making and identify areas for potential development. Method: The research used a qualitative approach, with data collected through semi-structured interviews with 21 fish farmers registered with the Integrated Agricultural Development Company of Santa Catarina (CIDASC), in the western region of the state. Results and Discussion: Fish farming in the western region of Santa Catarina is predominantly composed of small properties with excavated ponds, focused on tilapia production and highly dependent on family labor. Despite technological and organizational advances, there are deficiencies in technical and administrative control. These gaps indicate the need for significant improvements in the management and operation of agro-industries. Research Implications: The study suggests that specific public policies are essential for the sustainable development of the sector, including technical assistance, financial support and incentives for generational succession. These measures can help overcome challenges and foster growth in the sector. Originality/Value: This study offers a detailed analysis of fish farming in Western Santa Catarina, providing valuable information for the formulation of policies and strategies aimed at improving and sustaining the local sector.

Sustainable Adoption of E-Learning in Romanian Universities after the COVID-19 Outbreak

The COVID-19 pandemic disrupted economic processes and various facets of daily life, including education, necessitating adjustments to help society adapt to the temporary status quo, with Romanian educational institutions being profoundly affected, and a full transition to online learning was mandated by central authorities in March 2020. The paper’s scope is to assess the sustainability of e-learning in Romanian higher education in the aftermath of the COVID-19 outbreak. The study was conducted on bachelor students from three Romanian universities through an online questionnaire with a sample size of 505 valid responses. This study aims to investigate the relationships between information quality (IQ), system quality (SQ), service quality (SEQ), and quality of life (QL) within an integrated model, based on the variables of the technology acceptance model (TAM) and performance models of information systems (IS). Specifically, the research explores how these factors, along with the mediating roles of perceived usefulness (PU) and perceived ease of use (PEOU), influence students’ behavioral intention to adopt e-learning systems (BISE) and actual use of them (EUOES) as a sustainable solution for post-pandemic COVID-19 education. Partial least squares structural equation modeling (PLS–SEM) was the selected method for data analysis performed with SmartPLS 4.0 software. The research results demonstrated that PU and PEOU showed a positive correlation relationship and were significantly influenced by IQ, SQ, and QL in the educational setting. The study also revealed that PEOU and PU exerted a positive influence on students’ behavioral intention to adopt e-learning systems (BISE) sustainably and on their actual use (EUOES). This study benefits universities and higher education institutions by providing insights into enhancing e-learning platforms and integrating technology effectively, as well as by supporting the formulation of sustainable online learning strategies beyond the COVID-19 pandemic.

AI Driven Strategic Management Empowering Women In C¬- Suite

AI Driven Strategic Management Empowering Women In C¬- Suite

Balancing customer and employee orientations: impact on financial distress and firm value

PurposeThis paper investigates the effect of balanced orientation (BO) toward customers and employees on financial distress and firm valuation. Rooted in stakeholder theory and the attention-based theory of firms, the study aims to understand how a balanced synthesis of employee orientation (EO) and customer orientation (CO) influences the long-term market performance and survivability of firms, particularly in the context of emerging markets.Design/methodology/approachA panel dataset of the top 500 firms listed on the National Stock Exchange of India was analyzed using fixed-effect panel models with robust estimators. The Heckman procedure was employed to address selection bias. Financial data were sourced from the CMIE Prowess database and balanced orientation data were extracted from the annual letters to shareholders.FindingsThe study finds that a balanced approach to EO and CO significantly lowers bankruptcy risk and increases firm valuation. Contrary to the traditional dichotomy of EO and CO, BO emerges as a key driver in reducing financial distress and enhancing long-term market performance. Firms embracing multiple strategic orientations outperform those solely focused on customer orientation.Practical implicationsFor emerging market firms facing resource constraints, developing BO is challenging but crucial. This study suggests adopting a sequential or alternating approach to developing EO and CO, which can alleviate bankruptcy risk and improve market valuation even in competitive environments.Originality/valueThis paper contributes to the existing literature by empirically demonstrating the significance of BO in emerging markets. It offers a novel perspective on strategic management, highlighting the importance of balancing customer and employee needs, especially in resource-constrained environments.

Toxic marriage – Boeing and McDonnell Douglas

Research methodology Public data such as news reports, interviews and memos were used to craft the case. In addition, the technical reports released by the National Transportation Safety Board (NTSB), along with secondary data in the form of expert accounts and congressional hearings were used to round out the synopsis of the case study. Case overview/synopsis This case explores the Boeing–McDonnell Douglas merger and its impact on Boeing’s corporate culture, ethics and strategic decision-making. After the merger, Boeing shifted from a culture focused on engineering excellence to one emphasizing cost-cutting and shareholder value. This cultural shift contributed to the development failures and ethical lapses that resulted in the 737 MAX crisis, which involved two fatal crashes. The case is designed for courses in Strategic Management or Organizational Behavior. Complexity academic level Strategic Management or Organizational Behavior

Arup Group Limited: putting trust in the trust

Research methodology The data set used to write this case was collected from 83 public sources, including company communications, company journals and reports and the company website, along with newspaper articles, industry reports, scientific articles and case studies. The data set was used to analyse both the industry and firm in which Arup operated to draw conclusions about the firm’s strategy and competitive advantage, specifically, as it relates to trust and knowledge management. Case overview/synopsis Alan Belfield, an employee of Arup Group Limited for 29 years, and the company’s chairman since 2019, had witnessed significant growth since he first joined the firm. Operating globally, Arup had a proud past; since 1946, the company had served 6,931 clients across 143 countries, leading to its important contribution to many world-renowned landmarks within the built environment. From 2018 to 2020, revenue at the global multiservice engineering company had grown almost £250m [1] to £1.809bn. Over the past few years and as 2021 came to an end, the global engineering services industry had experienced a flood of mergers and acquisitions, as the industry grew towards maturity and clients looked for full-service solutions. Arup’s strategy had proven successful in the past, evidenced by its capacity to grow revenues and partake in the design of well-known structures and buildings. However, with the trend towards consolidation, as Arup headed into 2022, how could the firm retain its position as one of the global leaders in the industry over time? Complexity academic level The case can be used in business courses on global strategic management at the bachelor and master levels, as it applies key strategic management concepts within a global context. The case focuses primarily on the transnational corporation (Bartlett and Ghoshal, 2002) and how it creates value through strategy and structure. Instructors who wish to integrate the human resource management aspect into the course are provided with optional material, including an additional reading, along with an assignment question and associated analysis and teaching guidance.

Factors affecting coaching in higher education: a meta-synthesis approach

PurposeThe purpose of this study was to identify and investigate which factors affect coaching in higher education.Design/methodology/approachThe study employed a qualitative meta-synthesis method. Based on the seven-step method (Sandelowski and Barroso, 2006), articles related to coaching in higher education were searched in five databases between 2012 and 2022. After step-by-step reviews and implementation of the critical evaluation skills program, 34 articles were selected from 1,711 sources.FindingsFollowing the analysis of 58 obtained codes, seven sub-themes and three themes were extracted. The results showed that the key factors affecting coaching in higher education include individual (personal skills, personal attitudes, personal behaviors), structural (environmental contexts, organizational contexts), and managerial factors (planning actions, supporting actions).Practical implicationsThe present study provides a framework for policy-making, implementation, evaluation and development of coaching programs in universities and provides a great help and support for planners and administrators of higher education institutions who want to design and implement coaching for the first time.Originality/valueThe presented factors provide effective information to higher education institutions so that they can offer coaching intervention more efficiently and help them allocate resources in a more efficient and strategic manner.

Investigating Respiratory Disease Transmission Patterns Around the Figuil Cement Works

The objective of this research is to examine the dissemination of respiratory illnesses, exacerbated by the airborne pollutants emitted by the Figuil cement works, among the local population residing in the vicinity. The primary objective is to examine the impact of pollution, particularly the emission of fine particles and noxious gases, on the transmission of respiratory diseases such as asthma, chronic bronchitis and other lung disorders. The modified SEIR (Susceptible-Exposed-Infected-Recovered) epidemiological model is employed for the analysis of transmission dynamics within the community. This model incorporates environmental, health and demographic variables, thereby enabling the simulation of disease transmission as a function of varying pollution levels. Particular emphasis is placed on vulnerable groups, such as children and the elderly, due to immunosenescence, who are more likely to suffer from the adverse effects of pollution. The results will facilitate the formulation of efficacious strategies, including the implementation of awareness-raising campaigns and the introduction of sophisticated systems for the filtration and capture of pollutants at their source, such as fine particle filters or devices for the reduction of nitrogen oxides (NOx), with the objective of limiting the spread of respiratory diseases in at-risk areas and the formulation of suitable control measures.

Survival status and influencing factors of death risk of HIV-infected patients in Hangzhou, 2004-2023

Objective: To analyze the survival status and death factors of confirmed HIV-infected patients in Hangzhou to provide a basis for the formulation of AIDS prevention and treatment strategies. Methods: A retrospective cohort study was conducted. The data were from the HIV/AIDS Comprehensive Response Information Management System of the Chinese Disease Control and Prevention Information System.Epidemiological characteristics of HIV-infected patients were comparied in Hangzhou City from 2004 to 2023 by using chi-square Test. The survival rate of HIV-infected patients in Hangzhou was calculated by the life table method, the survival curves of different subgroups were described by the Kaplan-Meier method, and the Cox proportional hazard regression model was used to analyze the influencing factors of death risk. The SPSS 26.0 software was used for statistical analysis. Results: Among the 9 457 subjects, the total follow-up time was 58 004.18 person-years, 494 patients died, fatality rate of all-cause cases was 0.85 per 100 person-years.The average survival time was 18.59 (95%CI:18.40-18.78) years. Malignant neoplasms and pneumocystis pneumonia were the first (14.37%,71/494) and second (10.73%, 53/494) causes of death, respectively. Death within 6 months after diagnosis accounted for 42.51% (210/494), and suicide accounted for 4.25% (21/494). Multivariate Cox regression analysis showed that compared with those who received antiviral treatment (ART) within 3 months of diagnosis, those who received ART outside 3 months and those who did not receive ART had a 1.65 (95%CI:1.25-2.19) and 20.68 (95%CI:15.80-27.06) times risk of death, respectively. The HIV-infected patients with high CD4+T lymphocytes (CD4) counts for the first time had a lower risk of death. The risk of death of patients with baseline CD4 counts of 200-349 cells/µl, 350-499 cells/µl, and ≥500 cells/µl was 0.38 (95%CI:0.29-0.49), 0.26 (95%CI:0.19-0.36), 0.21 (95%CI:0.14-0.31) times higher than that of baseline CD4 counts <200 cells/µl, respectively. Conclusions: The overall survival of the HIV-infected patients was good in Hangzhou from 2004 to 2023. Early detection of HIV infection and timely mobilization to participate in ART was the key to improving the survival rate of patients. At the same time, given the suicide problem of HIV-infected patients, suicide surveillance and depression and anxiety screening of HIV-infected patients should be further strengthened, and targeted psychological intervention policies should be implemented.

Managing resources for digital transformation in supply chain integration: The role of hybrid governance structures

Digital transformation (DT) plays a crucial role in shaping operations and supply chain management. Through real-time data sharing and automated decision-making systems, DT fosters supply chain integration (SCI), facilitated by key digital technologies like Internet of Things (IoT), cloud computing, big data, and artificial intelligence. Effective DT necessitates managing organizational digital resources encompassing technical domains such as software, hardware, and data science, alongside financial resources and managerial capabilities. Navigating the complexities of DT requires strategic decisions in supply chain governance regarding the management of these digital resources. While in-house development offers control and differentiation, it entails organizational and financial risks. Conversely, outsourcing digital activities reduces risks but increases technological dependence. Hybrid governance (concurrently sourcing in-house and outsourcing activities) presents a reconciliatory approach that can be valuable for DT in SCI. This study investigates the contribution of hybrid governance for DT, focusing on its effects on SCI and delivery performance. Through quantitative analysis of 379 manufacturing companies, our findings reveal that hybrid governance positively influences the digitalization of SCI and contributes to delivery performance through a digitalized SCI. Our research contributes to the theoretical understanding of hybrid governance in DT, offering insights into strategic digital resource management for SCI. It underscores the importance of balancing internal and external resources to optimize supply chain performance in the digital era.

Инструментарий стратегического управления социально-экономическим развитием: конституционно-правовые аспекты

In the third of a series of articles devoted to the constitutional and legal aspects of strategic management, we are talking about the tools with which the state can achieve strategic goals. It is shown that an analysis is necessary, firstly, of the tools generally available to the state, based on the Constitution; secondly, limitations in the tools related to international obligations; thirdly, the distribution of tools between different levels and public authorities.

Strategic Management of Multiculturalism for Social Sustainability in Hospitality Services: The Case of Hotels in Athens

Strategic Management of Multiculturalism for Social Sustainability in Hospitality Services: The Case of Hotels in Athens

STRATEGIC MANAGEMENT IN IMPROVING EDUCATION QUALITY

One of the most effective methods of enhancing the quality of education is the strategic management approach.Management strategy refers to a technique of organising and managing the affairs of the organisation over a period of time. Within education, strategic management assists the organisations to understand themselves, their internal strengths and weaknesses, their external opportunities and threats as well. Such knowledge and understanding helps educational organisations develop better, effective solutions that aim at optimal learning and human resource development and management of the educational structure. The use of strategic management in educational institutions also brings about ongoing creativity, flexibility to change as well as effective usage of resources. Therefore, adoption of such approaches enables the institutions to continually improve the standard of education which in turn results in better student performance, greater stakeholder return on investment and higher competition of the institution in the market. It is therefore clear that strategic management is quite important in dealing with the problems especially in the present education landscape that is progressively becoming complicated as advanced by these institutions of learning

Evaluating the New Impetus for Entrenching Entrepreneurship Culture in Nigeria (2010 and Beyond): Lessons and Future Public Policy Directions

Purpose: This study was designed to evaluate the impact of Nigeria’s entrepreneurship development policies on the emergence and performance of entrepreneurship in recent decades from 2010 to date. Methodology/Approach: The study adopted the periodisation paradigm to examine entrepreneurship development efforts at crucial turning points in Nigeria's development. Findings: The business environment has been hostile to entrepreneurship. However, the ICT and the creative industries sub-sectors recorded some successes. Nevertheless, the power, security, agriculture, and education sub-sectors performed unsatisfactorily. The government’s inability to overrun terrorist groups thwarted peace and security upon which development depended. High-level official corruption has been hobbling the implementation of entrepreneurship development policies in Nigeria. Implications: The study pointed at general and specific lessons derived from the hostile global and local/national environments for improving on entrepreneurship development policies. Originality value: Using a conceptual framework we developed, the study showed that security is an overriding factor in achieving success in entrepreneurship development. Contrary to the claims of some strategy scholars, strategic management is not a panacea for attaining successful entrepreneurship; what is crucially important for success are dynamic capabilities, context-driven public policies, and their competent implementation.

Prioritizing Performance Indicators for the Circular Economy Transition in Healthcare Supply Chains

AbstractThe emergence of the circular economy (CE) paradigm is a key driver in steering industrial sectors towards sustainability. The formulation of a robust circularity strategy depends on a comprehensive assessment, which is closely related to the overarching goal of managing the transition to circularity. The initial phase of transition within the healthcare sector reinforces the need to seamlessly integrate CE principles. It is therefore imperative to define and carefully monitor indicators that will help assess and improve sustainability, operational efficiency, supply chain resilience and stakeholder satisfaction, including both consumers and patients. The primary objective of this research is to prioritize relevant performance indicators that will be critical in measuring the effectiveness of the transition to a circular economy within the healthcare supply chain. To achieve this objective, the study employs the Analytic Hierarchy Process (AHP), a well-established methodology known for its effectiveness in solving complex multi-criteria challenges. The AHP is used to prioritize performance indicators that facilitate the management of the circular economy transition in the healthcare supply chain. The focus is on improving the quality of care, optimizing delivery efficiency, and emphasizing environmental sustainability within the healthcare paradigm. The methodological framework includes the identification of key main criteria covering environmental, social, economic, and logistical dimensions. These criteria are further refined with the inclusion of 14 sub-criteria, resulting in a list of 16 key performance indicators (KPIs). Additionally, the study proposes an alternative business model advocating for the implementation of the Circular Supply Chain Operation Reference Model (circular SCOR). This model offers a perspective for rapid change in supply chain processes towards circular transition within the healthcare system. The final stage of the research involves verifying the results through sensitivity analysis and correlation mapping of the indicator results with the Circular SCOR model. This process helps organizations refine their performance measurement protocols, enhancing their capacity for effective evaluation and strategic decision-making within the circular economy framework. This comprehensive approach enables healthcare organizations to proactively contribute to a more sustainable and environmentally conscious future while maintaining a focus on quality care for patient well-being.

Spatiotemporal patterns and drivers of extreme fire severity in Spain for the period 1985–2018

Extreme fire severity patterns driven by climate change have deep consequences on vegetation, subsequent fire regimes and have consequences on the effectiveness of extinction. In this work, we aimed to determine if extreme fire severity defined as the 90th percentile of RdNBR has changed in Spain in the last 3 decades, if extreme fire severity patterns have differed among the different vegetation types and what drivers have influenced extreme fire severity in both summer and non-summer fires. We have used perimeters of large wildfires (≥100 ha, n = 1719) from 1985 to 2018 in four pyroregions and the main dominant vegetation types. We have analyzed time series for each pyroregion and vegetation type to determine if there were significant trends and breakpoints in extreme fire severity. We have also analyzed the effects of drought, weather, topography and vegetation on extreme fire severity in seasonal wildfires.Extreme fire severity increased in summer fires from 1985 to 2018, especially in the East and North pyroregions, while the Southwest pyroregion reached highest values in summer. There has been an increase of severity in shrubland, mosaic vegetation and conifer forests in summer. Broadleaved forests had the lowest values of fire severity and did not show any trend in the period considered. The most important drivers of extreme fire severity are, in order of importance, pyroregion, elevation, slope, vapor pressure deficit (VPD) and vegetation type for summer fires, and VPD, vegetation types, pyroregion, windspeed and drought for non-summer fires. Global change is increasing climate-related events. Our results indicate that extreme fire severity in summer has been on the rise in recent decades in Spain, suggesting that, in a climate warming context, without strategic management of these increasingly flammable landscapes, further increases may be likely.

Challenges Faced on Strategic Management in Somaliland Public Sector Institutions

This study examined the challenges encountered in strategic management in Somaliland public sector institutions, specifically the study looked at how strategies are developed,implementation of strategy and its role in organizational performance, obstacles that hinder successful strategy implementation, and the role of evaluation of strategy in institutional success. The study employed a mixed-methods approach involving both quantitative and qualitative research approach. The population for this study was 5,000 employees from 38 public sector institutions in Hargeisa, Somaliland, with a sample size of 374. The primary data was collected through questionnaire distributed to 354 participants using online data collection tools such as Google form where 324 questionnaires were returned successfully, as well as conducting key informant interview with 16 top and senior managers and 15 lower staffs. The quantitative data was analyzed with a descriptive statistics using MS Excel and Statistical Packages for Social Science (SPSS), while the qualitative data gathered through the interview analyzed through content analysis. The findings showed that while there were strategy formulation process in place in Somaliland public sector institutions, they don’t have clear and consistent implementation throughout the different levels of employees. The major challenges encountered Somaliland public sector institutions in strategy implementations was as results indicated, insufficient allocation of resource, lack of adequate training of employee on strategy, poor leadership, inflexible and top-down approach as a major challenges in successful implementation of strategy in Somaliland public sector institutions. The research highlighted the vital role of systematic strategy evaluation in enhancing institutional performance, but existing practices in Somaliland public sector institutions deemedinadequate. The results showed that strategy evaluation is limitedto senior managers and there is poor stakeholder involvement in strategy evaluation. The study recommends in enhancing involvement of stakeholders during all the faces of strategic management, matching the budget and strategy objectives, improving communication and training, supporting adaptable leadership, and finally, implementing effective monitoring and evaluation mechanism to ensure the strategy objectives achieved to enhance strategic management in Somaliland public sectorinstitutions.

Organizational performance as dependent variable in strategic human resource management literature – a journey so far

PurposeOrganizational performance (OP) is one of the most important constructs in management research and all functions are evaluated by their contribution toward OP. This paper evaluates the current state of the research on OP in strategic human resource management (SHRM) literature. The study intends to generate new ideas for ongoing research in the field, facilitate the strategic alignment of HR operations and provide practical guidance on adopting OP measurement metrics for evidence-based decision-making at both organizational and individual levels. Consequently, a dual-method systematic review methodology was employed to achieve the stated objectives. This research underpins its theoretical argument on a resource-based view.Design/methodology/approachThis research paper follows a systematic review of 127 empirical studies conducted in the last three decades, in which, the selection of OP as a dependent variable is evaluated. This systematic review followed the integrated and systemic review of literature combining Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) and bibliometric analysis. The tools used for bibliometric analysis are Biblioshiny package from R software and VOSviewer software.FindingsOut of selected 127 empirical studies, none of the studies provide a comprehensive measuring framework. As a result, the current literature review provides an expanded list of OP indicators and a measurement framework with 10 different performance perspectives based on Business Process Measurement literature.Research limitations/implicationsPerformance is a complex concept that requires understanding its relationships and the impact of context and measures. Objective measures alone may not capture this, so research is needed to determine the best combinations of subjective and objective measures. This systematic literature review identifies gaps in existing literature on performance measurement indicators in management and provides an exhaustive list of 161 indicators. These indicators can be used by practitioners and researchers to choose appropriate ones based on their needs. Future research should focus on case studies to validate results and enhance performance measurement systems in SHRM research.Practical implicationsThe study emphasizes the importance of examining the multidimensionality of OP, which is linked to stakeholders affected by performance measures, the assessment environment, and the time frame when gauging performance.Originality/valueThis review analyzed the intellectual structure of SHRM and OP research field and identified various research fronts. This study added to the literature a measurement framework with 10 perspectives in which 161 performance indicators were categorized.