Store Managers Research Articles

Designing the Night: Ishikawa Hideaki and Shopping Districts in Nagoya, Japan, 1920–1933

From the 1920s onwards, nights in Japanese industrial cities became increasingly resplendent and bright. This was attributed not only to an expanding urban economy, but also to the emergence of shopping districts, called shōtengai, within which small independent stores united and organised according to neighbourhood. These stores collectively participated in the installation of novel architectural elements: display windows, glass cases, and electric billboards, popularised by the concurrent, nationwide movement of commercial art — shōgyō bijutsu. The case of Nagoya indicated that formation of shōtengai and the shōgyō bijutsu movement affected each other, both promoted by calls for the modernisation of retailing and retail design. This article explicates the logic behind city planner Ishikawa Hideaki’s endeavours to create peoples’ spaces for ease and relaxation in Nagoya amid the ongoing rationalisation of small independent stores’ businesses — in shōtengai and by shōgyō bijutsu. These led him to conceptualise his notable methodology, which he called ‘City Planning for the Night’. This was a strategy to create the formula by which the essential brilliance and liveliness of recreational nightlife in shōtengai were systematically created through integration of the design and management of small independent stores and the shōtengai themselves. Ishikawa’s City Planning for the Night methodology encapsulated his commitment to enhancing the emerging cultural role of shōtengai. While urban quarters, called sakariba — referring to entertainment districts — historically comprised theatres and teahouses surrounding temples and shrines, Ishikawa’s work served to define and design shōtengai as the modern iteration of sakariba.

Information, Incentives, and Attention: A Field Experiment on the Interaction of Management Controls

ABSTRACT We study the profit effects and interplay of two core accounting practices in a field experiment in a large retail chain. In a 2 × 2 factorial design, we vary (1) whether store managers obtain decision-facilitating information on a profit metric and (2) whether they receive performance pay based on the same metric. We find that both practices increase profits significantly. In contrast to reasoning based on standard economic theory, we do not find complementarity between both interventions. Rather, we detect evidence in line with an attention-directing role of both practices: the introduction of each raises attention to the underlying objective, which induces a countervailing substitution effect. JEL Classifications: J33; M52; C93.

The in vitro digestates from Brussels sprouts processed with various hydrothermal treatments affect the intestinal epithelial cell differentiation, mitochondrial polarization and glutathione level

Brussels sprouts provide bioactive compounds with widely acknowledged health-promoting effects observed in various levels: single cells, organs and tissues, or the whole organism. However, the choice of the appropriate hydrothermal processing is critical to sustain the nutritional values and cytoprotective activities, as Brussels sprouts are rarely eaten raw. The aim of this study was to evaluate the impact of various culinary methods (boiling, steaming, and sous-vide in comparison to raw plant material) applied to Brussels sprouts on the chosen functions of liver and intestinal cell lines (HepG2 and Caco-2, respectively): the markers of enterocyte differentiation (alkaline phosphatase and sucrase-isomaltase activities and protein level), glutathione store management (total GSH concentration and Glu, Gly, Cys and Met amino acids analysis) and mitochondrial polarization (JC-1 staining analysis). The in vitro digestates from raw Brussels sprouts had a stronger positive effect on the enterocyte marker enzymes in the Caco-2 cultures as compared to the digestates from the hydrothermally processed vegetables (boiled, steamed, and sous-vide). The sous-vide method diminished the intracellular glutathione stores. Hydrothermal processing, particularly steaming and sous-vide had a negative impact on the mitochondrial abundance and polarization as compared to raw vegetables. Our results suggest that shorter processing is more beneficial to retain glutathione and mitochondrial polarization than longer hydrothermal treatment.

Enhancing quality requirements management in retailing industry: The role of Quality Function Deployment

PurposeSmall retail stores in the luxury market face significant challenges due to fluctuations in market demand. This task turns challenging as it requires effectively coordinating and translating customer needs into specific requirements that align with retail goals and available resources. However, limited empirical research exists investigating how managers can address service value and quality attributes in small retail stores. This article aims to bridge this gap by investigating the role of quality function deployment (QFD) in improving market and quality requirements management in small retail stores.Design/methodology/approachBased on the case study, a customer survey was initially conducted to gather information on critical characteristics valued in the luxury retail segment. QFD was used to assist the company in identifying and prioritizing key quality attributes to meet customer requirements effectively.Findings The findings demonstrate that implementing QFD in small luxury retail stores empowers managers to identify previously neglected product and service quality aspects. The article shows that QFD informs organizational adaptations that align with the demands of the retail market, leading to an improved ability to meet customer expectations and enhance customer value through the development of enhanced products and services. The study showcases the efficacy of the tested methodology in effectively capturing and prioritizing both tangible and intangible customer needs in retail.Practical implications Findings offer valuable insights to retail managers of small luxury stores, providing actionable market-oriented strategies. By implementing the recommended practices, managers can improve the store’s competitiveness and better cater to the customer base.Originality/value This study contributes to bridging persistent knowledge gaps by addressing the unique context of small luxury retail stores and introducing the application of QFD in this setting. The insights gained from this research are relevant to both retailing and quality management literature. Considering the growing prevalence of transformations in the retail industry, the study provides practical implications for retail managers in effectively navigating these changes.

Information System Design at FGH Stores with Unified Modelling Language

This project aims to develop and execute a proficient information system at FGH Stores, to enhance sales performance and improve customer satisfaction. This study centers on incorporating information technology into routine business activities, intending to devise strategies that facilitate seamless consumer interactions and aid store management in effectively handling inventory and customer data. The research process includes the examination of business needs, the formulation of system architecture, the creation of user interfaces that prioritize ease of use, and the integration of databases. The resultant information system facilitates consumer registration as members, reduces browsing of product catalogs, and enables efficient execution of purchases. Furthermore, implementing shop management systems enables enhanced inventory monitoring, efficient customer data management, and improved responsiveness to consumer requests. This study assesses the effects of information systems on enhancing sales and operational efficiency by conducting data collection and analysis before and after deployment. The findings indicated that implementing information systems effectively enhanced the efficiency of the sales process and improved the customer experience, yielding substantial advantages for the growth of retail establishments. This study offers valuable insights into the possible utilization of information technology within the retail industry while also contributing to the comprehension of the favorable effects that information systems integration may have on corporate expansion and customer satisfaction.

Peningkatan Keterampilan Wirausaha Siswa SMK NU Kedungtuban melalui Pelatihan Produksi, Pengemasan dan Penerapan Aplikasi Inventory

Mastery of entrepreneurship knowledge and skills is one of the objectives of holding a Business Center as a teaching factory from Kedungtuban NU Vocational High School. However, on the other hand, there are still a number of obstacles such as the lack of production and packaging facilities (equipment), as well as manual inventory management in stores which results in a lack of business center performance. The purpose of this community service is to improve the entrepreneurial skills of students at the NU Kedungtuban Vocational School, especially the Online Business and Marketing Department. The method in this activity is training with the concept of project-based learning. The results of this PkM activity are the renewal of production and packaging equipment and the existence of an inventory application for the Business Center. The training activities resulted in an increase in skills in production and packaging as well as the use of an inventory application of at least 80%. It can be concluded that the PkM activity target was achieved and the training methods and intensive mentoring used proved to be effective in improving skills.

Tokopedia E-Commerce Retail Business Innovation in the Transformation Retail Industrial Era 4.0

Tokopedia's strategy in the world of retail 4.0 will be explained in this paper. The transformation of the retail world occurred from the 1.0 era to the 4.0 era and each has its characteristics. Tokopedia was born when it was in the retail 3.0 era and began to grow in the 4.0 era. A business model innovation strategy is very necessary for the business to survive in the online marketplace. Many innovations have been carried out, including (1) store management facilities (2) Shopping by type category of goods sold and business processes are very easy to learn (3) For easy access to online shops, sellers receive their accounts created during initial registration (4) Collaboration with various transportation services facilitates delivery of goods to consumers (5) simple payments and safe. The method used is to collect some literature to further identify whether it is by the topic to be discussed and make important points related to Tokopedia's strategy in the 4.0 era.

Sales employees’ polychronicity and sales-service ambidexterity: Mediation of work engagement and moderation of store manager support

Sales employees are encountered with increasing job demands and volatile changes in the retail environment. In particular, the adoption of smart technologies in the retail sector has pressurized sales employees to be versatile and agile in the new marketplace. In this sense, performing multiple tasks within a limited time frame has become an important quality required for sales employees. Grounded in the job demands-resources model, we proposed that sales employees’ individualized resource (i.e., polychronicity) would be positively related to their sales-service ambidexterity though work engagement. We further posited that an organizational resource (i.e., store manager support) synergistically interacted with polychronicity to predict work engagement and subsequent sales–service ambidexterity. To test propositions, we collected multilevel data from 292 sales employees in 43 home-furnishing stores in India. Results demonstrated that the positive association among work engagement, polychronicity, and sales–service ambidexterity was more pronounced when store manager support was high than when it was low. These findings offer implications to overcome challenges faced by retail stores by indicating factors predicting sales–service ambidexterity in retail.

Effect of Space Order on Impulse Buying: Moderated by Self-Construal.

Impulse buying is a recognized phenomenon as consumers have abundant shopping opportunities. We investigate whether orderly space encourages consumers to buy impulsively and whether this relationship is moderated by self-construal. Specifically, we hypothesize that consumers show greater impulse buying intentions when space is orderly than disorderly. We also hypothesize that when interdependent self-construal is primed, the effect of orderly space on consumers' increased impulse buying intentions will be attenuated. Our hypotheses are based on the research about emotions that consumers experience while they shop in a retail store. When the store is orderly, consumers experience pleasure. In contrast, disorganized shelves, unsorted merchandise, and messy clothing racks evoke negative emotions. A recent study shows consumers' positive emotional responses to a retail environment result in heightened impulse buying. Two experiments were carried out to test the two hypotheses. Experiment 1 employed a 2 (space order: orderly vs. disorderly) between-subjects design. Participants randomly received one of the two store images and were asked to indicate their impulse-buying intentions. Experiment 2 employed a 2 (space order: orderly vs. disorderly) × 2 (self-construal: independent vs. interdependent) between-subjects design. Participants were randomly given one of the two store images and one of the two self-construal priming tasks to measure their impulse buying intentions. As hypothesized, Experiment 1 demonstrated that participants exerted stronger impulse-buying intentions in an orderly space. Experiment 2 also showed that when participants were primed by interdependent self-construal, their impulse buying intentions did not differ, regardless of whether the space was orderly. Our findings provide insights for offline store managers. To nudge visitors to buy impulsively, managers should organize their spaces orderly. However, the effect of space order on consumers' impulse buying will disappear when consumers' interdependent self-construal is activated. Our findings contribute to the academic research into the factors that lead consumers to buy impulsively.

Assessment of the magnitude and contributing factors of expired medicines in the public pharmaceutical supply chains of Western Ethiopia

BackgroundThe magnitude of expired medicines in supply chains are increasing globally due to lack of strict control of the supply chain, poor storage management and oversupply of medicines. This situation is very serious in resource-poor countries, including Ethiopia, where the supply of medicines is limited. Therefore, this study aimed to assess the magnitude and the contributing factors of expired medicines in the Public Pharmaceutical Supply Chains of Western Ethiopia.MethodsExplanatory sequential study design involving mixed quantitative and qualitative approach were employed among 62 public pharmaceutical supply chains of Western Ethiopia from July1 to August 30, 2021. An observational checklist and the self-administered questionnaire were used to review all records of the expired medicine file and to abstract secondary data on the extent, types of expired medicines and its contributing factors. The collected data was cleared, filtered, and coded using Microsoft Excel® 2010, and exported to SPSS version-23 (Amsterdam, Netherland) for statistical analysis. Bivariate logistic regression was used to check association between the outcome and independent variables. Multivariate logistic regression was analyzed when p-value is less than or equal to 0.25 in bivariate binary logistic regression, considering the statistical at p-value < 0.05. Moreover, audio recordings were transcribed and coded for emergent themes using thematic analysis.ResultsThe study revealed 5% expire rate over past two financial (2012 up to 2013) years and the total amount of expired drugs is estimated at 20 million Ethiopian Birr (ETB). Tetanus antitoxin (TAT), in terms of single drug value, had the highest drug expiry (4,110,426.43ETB: 20%), followed by liquid dosage forms (11,614,266.11 ETB: 57%). The Binary logistic regression result indicated that, poor store management were more likely associated with the magnitude of expired medicine than those with good store management (COR: 10.706, 95% CI: 2.148, 53.348). Multivariate logistic regression revealed that poor store management (AOR: 9.718, 95% CI: 1.474, 64.082) was a significant contributor to the expire rate at 5% (P < 0.05). Most facilities did not have a procedure, and programme for disposing of expired medicines. According to key informants, inadequate inventory management, lack of policy and implementation of standards are the main contributing factors of the medicine's expiration.Conclusion and recommendationsThe current study found that the overall rate of medication expiration is high, at a significant cost to the budget. Inadequate inventory management, lack of policy, and implementation of standards are the main contributing factors to the medicine's expiration, as cited by key informants. Further research is necessary to determine the quality and efficacy of these expired drugs to extend their shelf life to ensure adequate access to drugs in resource-limited settings.

PERANCANGAN SISTEM INFORMASI E-BOOK KUNJUNGAN KERJA DI VICTORIA BUSANA BERBASIS WEBSITE MENGGUNAKAN METODE WATERFALL

The design of the Work Visit E-Book Information System is the design of an application to obtain data on employees of central agency staff who visit branch agencies. Currently, there are still many agencies that still use conventional processes to record data in work visit books. At the same time, in today's digital age, Information technology plays an important role for every company to facilitate work. Victoria Busana Store is a company that is under the auspices of Ria Busana Group managed by PT. Ria Indah Mandiri, Victoria Busana Ciledug first time open on April 03, 2021, this store has 4 floors plus a basement led by 1 Coordinator Store Manager and 2 Supervisors, and has good internet facilities for its employees. Data entry activities for work visits by central staff in Victoria Busana Store still using the work visit book and recorded manually. The weakness of this manual system is that it takes a lot of time to find information and make reports in the administration section, which slows down the work process and lacks time efficiency. Therefore, with this application, it does not require a storage space for work visit book archives and also no budget is needed for the procurement of work visit books. Therefore, through the Job Training program, as a form of higher education tri dharma, Pamulang University provides a Working Visit E-Book Information System Application to Victoria Busana Ciledug Store to apply there. So it is very helpful for store administration staff and also makes it easier to fill in work visit data for staff who visit the store, simply by opening a browser and being flexible.

PENGENALAN PROFESI APOTEKER SERTA EDUKASI DAGUSIBU OBAT YANG BENAR DI MAS Al-MANAR MEDAN JOHOR

Pharmacist is a profession to devote itself to humanity in the field of health, requires high knowledge obtained from formal education, its primary orientation must be aimed at the benefit of society. Low public curiosity about the correct use of drugs is very dangerous, therefore it is important to educate the public so that knowledge about the use, management of drugs stores, obtains, and disposes of drugs. Public Health Counseling activities are carried out using counseling methods. There is a progression from planning to enactment to assessment in this endeavor. Educational activities are delivered with related material displayed using power points. Public Health Counseling activities that have been carried out at MAS Al-Manar Medan Johor to students majoring in science are effective in increasing knowledge about pharmacist professional fields and introduction to DAGUSIBU medicine can also increase students' knowledge about how to get medicine, classification of drugs, how to safely keep narcotics and how to safely dispose of them, both of which have implications for the community at large.

Diving behaviour of southern elephant seals: new models of behavioural and ecophysiological adjustments of oxygen store management.

Among pinnipeds, southern elephant seals (SESs, Mirounga leonina) are extreme divers that dive deeply and continuously along foraging trips to restore their body stores after fasting on land during breeding or moulting. Their replenishment of body stores influences their energy expenditure during dives and their oxygen (O2) reserves (via muscular mass), yet how they manage their O2 stores during their dives is not fully understood. In this study, 63 female SESs from Kerguelen Island were equipped with accelerometers and time-depth recorders to investigate changes in diving parameters through their foraging trips. Two categories of dive behaviour were identified and related to the body size of individuals, with smaller SESs performing shallower and shorter dives requiring greater mean stroke amplitude compared with larger individuals. In relation to body size, the larger seals had lower estimated oxygen consumption levels for a given buoyancy (i.e. body density) compared with smaller individuals. However, both groups were estimated to have the same oxygen consumption of 0.079±0.001 ml O2 stroke-1 kg-1 for a given dive duration and at neutral buoyancy when the cost of transport was minimal. Based on these relationships, we built two models that estimate changes in oxygen consumption according to dive duration and body density. The study highlights that replenishing body stores improves SES foraging efficiency, as indicated by increased time spent at the bottom of the ocean. Thus, prey-capture attempts increase as SES buoyancy approaches the neutral buoyancy point.

Implementasi Sistem Pengelolaan Rekap Jual Beli pada Toko Busana

The buying and selling recap management system is a system that can help manage buying and selling transactions in a business. The aim of implementing a sales and purchase recap management system at the Fashion Store is to increase store management efficiency, facilitate financial management, monitor inventory, and reduce errors in recording transactions. The method used is in the form of observation, interviews, and data analysis to collect the necessary data. Furthermore, designing and implementing a buying and selling recap management system at the Fashion Store. This system can record buying and selling transactions automatically and generate reports on sales, purchases, and profits easily and quickly. The results of the implementation of the sales and purchase recap management system show that this system can increase store management efficiency, reduce errors in transactions, facilitate stock and financial monitoring. This system also makes it easy for users to access buying and selling transaction data and generate reports automatically. In conclusion, the implementation of a sales and purchase recap management system at Clothing Stores provides significant benefits for store management and can be applied to various types of businesses to increase management efficiency and save time and costs required in store management.

A Study of Maiduguri Youths’ Perception of Online Shopping during the COVID-19 Lockdown

This research examines youths’ perception of online shopping during the COVID-19 lockdown in Maiduguri, Nigeria. This study adopts a descriptive research design to fill the knowledge gap on the current state of e-shopping during the COVID-19 pandemic, a global public health emergency. The objectives of study are to examine the perceived knowledge, behaviours, benefits and risks of online shopping among youths during this period. Their perceptions of online shopping during COVID-19 have implications towards online shopping, COVID-19 compliance and health communication during health emergencies. The researcher administered 200 copies of questionnaires with a 97% return rate. The data collected were analysed using SPSS 15.1 version. Findings from the study revealed that the perceived benefit factors motivated youths to shop online in order to stop the spread of the coronavirus disease. The knowledge of youths in Maiduguri about online shopping also increased due to the government-imposed lockdown. Furthermore, the study also revealed that the internet was the major source of information on online shopping and mobile phones were the major devices used for online shopping in Maiduguri during the period of lockdown. This study recommends that managers of online stores should employ the best approach to ensure the safety and security of e-shoppers’ personal information.

Putting the customer at the center: does store managers' ethical leadership make a difference in authentic customer orientation?

PropósitoEl propósito de este artículo es explorar el papel mediador del clima ético y la intención ética de los empleados de primera línea en la relación entre el liderazgo ético de los directores de tienda y la orientación al cliente de los empleados de primera línea (FECO).Diseño/metodología/enfoqueLos autores utilizaron datos originales de pequeñas y medianas empresas ubicadas en la industria minorista mexicana. Una encuesta proporcionó una muestra de 332 empleados de primera línea. Para comprobar las hipótesis, los autores realizaron un análisis por mínimos cuadrados parciales (PLS).ResultadosLos resultados muestran cómo el efecto positivo del liderazgo ético es principalmente directo. Esto puede ser explicado fundamentalmente a través de los mecanismos de la teoría del intercambio social. Adicionalmente, los resultados mostraron que el clima ético y la intención ética actúan como mediadores parciales esenciales.Originalidad/valorAunque el liderazgo ético de los directivos suele ejercer una influencia directa y positiva en el rendimiento laboral de los empleados, no se ha estudiado con frecuencia la vía que relaciona el liderazgo ético de los mandos superiores con este resultado, especialmente en lo que se refiere a su impacto en la satisfacción de las necesidades de los clientes (es decir, la orientación al cliente de los empleados de primera línea, o FECO). Este estudio amplía los conocimientos actuales al considerar que un verdadero FECO está necesariamente vinculado a estar “orientado a los demás”, lo que se ve favorecido por la percepción de que los valores morales (es decir, la honestidad) están arraigados en la cultura de la organización.

The Existence Of The Dayah Jeumala Amal Business Unit Towards Surrounding Communities In Lueng Putu, Pidie Jaya

This study aims to determine the existence of the Dayah Jeumala Amal business unit by knowing the forms of economic empowerment carried out by the Dayah business unit for the community and to determine the number of benefits received by the surrounding community in Lueng Putu, Pidie Jaya Regency. This research uses a qualitative approach method. The subjects of this study were the director of the Dayah business unit, the financial manager, the store and canteen manager, and the community who partnered with the Jeumala Amal Dayah business unit in meeting the needs of the Santri. Data collection techniques using library research and interviews. At the same time, data analysis uses the Miles and Huberman model analysis, namely data reduction, data presentation and conclusion. The results of research related to the existence of the Dayah Jeumala Amal business unit, namely economic empowerment carried out by Dayah Jeumala Amal through the Dayah Jeumala Amal business unit by providing space for the community to participate in meeting the needs of students can have a positive impact, this is in line with the benefits provided by the unit Dayah businesses such as helping to increase people's income so that they can help people meet their daily needs, create jobs and business opportunities for the surrounding community in the hope of reducing unemployment and reducing poverty. Therefore, as a collective effort to alleviate economic problems, the Dayah Jeumala Amal business unit continues to improve and transform with a more professional management system.

Mapping consumers’ semi-conscious decisions with the use of ZMET in a retail market setup

The essence of marketing today for retail consumers is to produce a favorable sensory brand experience to gain competitive visibility. Experiential marketing is a phenomenon that is in the current trend of usage by marketing experts to ensure that consumers are more involved in the purchase decision-making process. Purchase decisions are the results of both conscious and semi-conscious consumer experiences. This paper explores the underlying consumer thoughts and emotions influenced by retail store attributes (fragrance, music, store layout, and temperature) which play a significant role in their purchase decision making affecting their mood and behavior. The study introduces Zaltman Metaphor Elicitation Technique (ZMET) as a qualitative tool to elicitate hidden understanding of a consumer’s decision-making process by stimulating human senses and interpreting the attributes that ultimately contribute to consumer decision-making. The researcher selects a well-known retail brand to understand and identify the hidden metaphors contributing to consumer satisfaction through retail atmospherics. The study brought out prominent network retail clusters and their supporting elements which ultimately contribute to consumer satisfaction during the purchasing process inside a retail store. The study would enable store managers to identify the relevant core elements hidden in the subconscious consumer minds which would facilitate enhanced customer satisfaction during designing their retail stores.

Implementation of Quality Tools in Material Store Management System

Abstract: The raw material and finish goods important aspects for any manufacturing industry. As this plant newly constructed so the Raw material and finished goods are not that properly arranged and not in proper manner, it is complicated for the workers and store in charge to keep track of the materials. We identified the problem and discussed it with the industry guide and come to know that we can implement 5S in this plant. 5S is a five-step methodology for creating a more organized and productive workspace: Sort, Straighten, Shine, Standardize, and Sustain. 5S serves as a foundation for deploying more advanced lean production tools and processes.

How price labeling strategy affects consumers' purchase intention? The role of perceived price difference in price assessment

PurposeBy conducting an online experiment, this paper proposes and tests a conceptual model about the impact of price labeling strategy on consumers' perceived price difference and purchase intention. The authors also analyze differential influences of shopping channels and price levels on documented effects. The paper provides strategic suggestions for online grocery store managers to adopt profit-maximizing labeling decisions.Design/methodology/approachIn a between-subject experiment, the authors simulated a shopping task with eight scenarios by exogenously manipulating price labeling strategies (unit price/retail price), sales channels (online/offline) and price levels (higher/lower than the average price). Participants are randomly assigned to one of the eight scenarios and asked to report their perceived price difference between the stimuli product and the average market price and their purchase intention on the stimuli product.FindingsExperimental results show that compared to the unit price, the retail price increases the perceived price difference. It shows that the unit price increases consumers' purchase intention when the product price is higher than the average market price. However, these effects only exist in the online shopping context.Originality/valueThis paper extends the study of price labeling strategy to an online shopping context and examines the mediation effect of the perceived price difference.