State Of Quality Management Research Articles

EFFICIENT QUALITY MANAGEMENT OF EDUCATION THROUGH QMS IDEOLOGY

Annotation: The article discusses the current state of quality management systems in universities of Kyrgyzstan, their main characteristics, and also offers some recommendations for improving the quality management of education based on the QMS. Special emphasis is placed on the premises of the formation of a quality management system in the conditions of development of the higher education system of the Kyrgyz Republic. It is noted that until now there are no regulatory documents regulating the choice of one of the models of the quality management system in higher education. Educational institutions have the right to choose a model for the formation of a quality management system. The authorselected the main problems of the current state of education quality management in higher educational institutions of the Kyrgyz Republic. Based on the analysis, were proposed specific ways and directions of work in order to improve the quality of education based on quality management. It is emphasized that in modern conditions the introduction of a quality management system guarantees the quality of education and increases the competitiveness of universities.

Business excellence through total supply chain quality management

PurposeThe purpose of this paper is to show how the quality practices such as leadership and strategic quality planning, supplier relationship management, customer focus, quality data and reporting, process management and human resource management are as relevant to supply chains as they are to an individual firm.Design/methodology/approachBased on the review of relevant literature, propositions have been framed to stimulate future research. In order to evaluate the quality management (QM) practices in Pakistani supply chains, three cases have been presented. These cases provide information about QM practices of the case companies with respect to the supply chains they represent. Based on the case comparisons, common themes regarding the state of QM in Pakistani supply chains have been identified.FindingsThe current study shows that the state of QM in the supply chain context is at a primitive level in Pakistan. Most organizations have instituted quality departments and devised quality policy and planning inspired by ISO 9000 standards. However, quality culture that promotes bottom‐up improvement throughout the organization is nonexistent. Compared with the proposed framework of total supply chain quality management (TSCQM), Pakistani organizations have a long way to go before any significant integration can be achieved in the quality functions at the supply chain level.Originality/valueBuilding upon the current literature in the field of supply chain and QM, the current study proposes a new, more comprehensive framework TSCQM.

Study of Quality Management in Construction Projects

This research explores preliminarily the practices of quality management, management commitment in quality management, and quality management implementation problems in construction projects in the context of Malaysian construction industry. The research applies semi-structured interview approach with twelve project management practitioners. The findings of the study indicate that the state of quality management in construction projects in Malaysia needs to be strengthened and there are problems in relation to quality management implementation that require attention and further research. The paper provides an insight on the state of quality management in construction projects in Malaysia.

Tools for Developing a Quality Management Program: Proactive Tools (Process Mapping, Value Stream Mapping, Fault Tree Analysis, and Failure Mode and Effects Analysis)

This article examines the concepts of quality management (QM) and quality assurance (QA), as well as the current state of QM and QA practices in radiotherapy. A systematic approach incorporating a series of industrial engineering-based tools is proposed, which can be applied in health care organizations proactively to improve process outcomes, reduce risk and/or improve patient safety, improve through-put, and reduce cost. This tool set includes process mapping and process flowcharting, failure modes and effects analysis (FMEA), value stream mapping, and fault tree analysis (FTA). Many health care organizations do not have experience in applying these tools and therefore do not understand how and when to use them. As a result there are many misconceptions about how to use these tools, and they are often incorrectly applied. This article describes these industrial engineering-based tools and also how to use them, when they should be used (and not used), and the intended purposes for their use. In addition the strengths and weaknesses of each of these tools are described, and examples are given to demonstrate the application of these tools in health care settings.

The state of quality management in the Irish manufacturing industry

This study is part of a research programme on the implementation and implication of quality management in the Irish manufacturing industry. One of its main objectives is to identify an implementation order concerning tools and techniques. Data from survey show there has been continuous decline in the number of new ISO 9000 registrations in the manufacturing industry since reaching its peak some 4-5 years (up to and including survey year, 1996) ago. Statistically significant relationships exist between firms with ISO and those without ISO registration. The survey shows that a majority of the firms have ISO 9000 registration before successfully embracing and implementing total quality management (TQM). Empirical results show that there would be a marginal increase in performance over a 4-year and 6-year period, respectively, upon installing ISO and TQM programmes. This means that unless firms maintain and sustain the TQM drives continuously, there will be a decline in competitiveness. This paper concludes that the level of quality as practised by the Irish manufacturing industry is on average at the ISO quality system stage. Also, the best group of firms in the industry are in the good part of the humanism stage in the total quality picture.

The state of quality management in six leisure related research sites

This paper will investigate whether or not accredited and non‐accredited quality management systems have effected service quality delivery to external customers. The six research sites were selected for their diversity; theatre, art gallery, museum, leisure centre, golf course and amusement park. The diversity was not only in terms of the leisure service offered but in the sector the organisations operated in; public, commercial and voluntary. An evaluation of the management processes was undertaken and several themes emerged which have relevance to other service industries (e.g. number of core services offered). Conclusions are drawn as to the way forward if the service sector wishes to work towards a customer‐orientated culture.

An Empirical Interpretation of the EFQM Framework

This paper is based on material from a research project on the state of quality management in The Netherlands in 1995 96. A questionnaire was developed, starting from the Dutch adaptation of the European Foundation for Quality Management EFQM framework. The main part consisted of 20 so-called enabler variables, each reflecting six levels of quality management in an organization. The EFQM framework is an heuristic complex of notions and ideas about a general relationship between leadership and business results. However, a stricter nomological structure of the enablers, based on a large sample, might be helpful in evaluating assessment results in individual cases. A rather broad hypothesis about the empirical structure of the enablers was confirmed. There exist positive, moderate associations between the enabler variables. The information in the questionnaire on the use of quality management tools was used as an external criterion for the validity of this internal enablers structure. In contrast with our expectations, however, the representation of quality management tools QMT by means of a specific unidimensional scaling model appeared not to be a useful instrument of validation. This raises new questions for further research.