Public Service Standards Research Articles

Optimalisasi Pelayanan Mitigasi Bencana Banjir di Karangbinangun Lamongan Agar Masyarakat Peduli Akan Pentingnya Lingkungan

Mitigation is an effort with a goal tominimize impact of disasters by carrying out proper planning. Geological and hydrometeorological disasters are disasters that are often experienced by Indonesia. In Indonesia hydrometeorological disasters such as floods are affected by strong westerly winds and world climate change. Inappropriate land use change also supports the occurrence of this disaster. The purpose of this study was to determine the standard of flood mitigation services in Karangbinangun Lamongan and to recommend forms of flood disaster mitigation in Karangbinangun Lamongan. This study uses analysis with qualitative research methods. The analysis was carried out with reference to Law No. 24 of 2007 concerning Disaster Management. The results of this study are that there are 14 Public Service Standards for flood disaster mitigation.

Profesionalitas Promosi Jabatan dalam Peningkatan Kinerja Pelayanan Publik pada Dinas Pekerjaan Umum dan Perumahan Rakyat Provinsi Papua Barat

This study aims to reveal a professional description of promotion, supporting factors, and inhibiting factors, and a strategy for a promotion system that is in accordance with the work professionalism of the Public Works and Public Housing Office of West Papua Province can produce public service performance. The research approach used is a mixed method that combines a qualitative research approach, to see the depth of data through interviews and field observations, then a quantitative approach using statistical benchmarks or regression using survey methods. Qualitative data analysis includes the stages of data reduction, data presentation, and verification, and drawing conclusions. While the quantitative analysis is through the Kolmogorov-Smirnov normality test. The research results show that the mechanism is not yet transparent. Supporting factors and inhibiting factors that influence the professionalism of promotion are closely related to its internal and external dimensions. If the supporting factors cannot be optimized and the inhibiting factors cannot be handled properly, then promotion cannot be carried out professionally. Public Service Standards and Reputation can be described by the degree of achievement by examining the consistent aspects of achieving the goals supported by the presentation of the Public Service Index

The Effectiveness of Public Services in Realizing Good Governance

Public service is one of the strategic issues in Indonesia because it involves basic needs that must be obtained by society and in its implementation there is interaction between public service providers and the society. Public service can be the benchmark for the success of the performance of the governments, and good governance can be implemented. This research aims to observe and provide solutions in the implementation of public service on Investment and Integrated One Stop Service of (IIOSS) Bali Province to realize good governance. Qualitative descriptive research methods with inductive approaches are used. The data was obtained through interviews, the data was then processed using triangulation methods such as data reduction, data presentation then drawn conclusions. Based on the research results, The quantity and quality of output of IIOSS Bali Province met the 2022 Indonesian Public Service Standards, IIOSS Bali Province Using the online system saves time, simplifies the service process and provides more transparency of information flow to public service recipient, IIOSS Bali Province able to adapt well in response to internal and external changes, by developing a website-based digital service called PRESTISE (Electronically Integrated Licensing), IIOSS Bali Province providing training to the employees the use of technology also Community Satisfaction Survey with service recipients selected as respondents showing score of 93,680 (A-level Quality Service). In conclusion, the effectiveness of Public Services at the Bali Provincial Investment and One-Stop Services Office in realizing good governance has been going well and in line with good governance principles.

Public Service Standards Nurse Practice License at the Investment Office and One-Stop Integrated Services of Bengkalis Regency

Public Service Standards Nurse Practice License at the Investment Office and One-Stop Integrated Services of Bengkalis Regency

Education on Service Standards in Nolokla Village, East Sentani District, Jayapura Regency

Public service is the provision of goods or services to meet the needs of every citizen based on established service standards. Village officials' understanding of service standards is an important factor, in order to be able to develop service standards that are in line with community expectations. However, many service products still do not yet have service standards, which is a problem in the field, so the community has the right to know the service standards provided. The activities carried out in this community service program are establishing public service standards in Nolokla Village, East Sentani District, Jayapura Regency, by actively involving the community in every stage of activity and providing assistance to village officials to set public service standards. With the dedication of the FISIP campus, Cenderawasih University, Jayapura, regarding Minimum Service Standards (SPM), which are provisions regarding the type and quality of essential services that are Mandatory Government Affairs, every citizen has the right to receive at a minimum. Implementation of SPM starting from the data collection stage, calculating the need to fulfil Basic Services, preparing plans for fulfilling Basic Services and implementing fulfilling Basic Services, and facilitating the preparation of SOPs and Village Head Regulations as a reference for Public Service Standards in Nolokla Village

Public Services Based on Health Protocols During the Covid-19 Pandemic in Bontang Lestari Village

Public service providers must react to the COVID-19 pandemic. Many government regulations to prevent this virus's spread affect service providers' public service standards. Improving public service standards will help stop this infection. Researchers in Bontang Lestari Village, hit by the COVID-19 epidemic, observed issues, including limited service hours, unprepared health protocol facilities, and uneven health protocol socialization. Then the research question is how public services based on health protocols are implemented during the COVID-19 pandemic in Bontang Lestari Village and what are the obstacles. This study examines public service health procedures during the COVID-19 pandemic in Bontang Lestari Village and the challenges they faced. This study used qualitative research. According to the research, the health protocol for using masks has not been optimally implemented because residents/employees still take off their masks when chatting/conducting services, the health protocol for washing hands has gone well and in accordance with the rules applied, and the health protocol for maintaining distance between residents has been set at 1 meter. Residents and staff' ignorance of health protocols hinders the public service process based on them. Thus, the chance of getting COVID-19 is rising, and residents have less time to take care of their requirements, making services seem substandar.

The implementation of Sewakadharma work culture to improve public service quality in Denpasar City, Indonesia

Public service is defined as an activity that serves the necessity of an individual, people, or organization group that has an interest in the organization based on the main requirements and procedures which are determined and intended to fulfill the satisfaction of service recipients. Employee performance management (PM) is frequently marketed as an innovation to improve public sector performance, but it is internationally challenging to execute. The success of service provider organisations (providers) is strongly dependent on the pleasure of the people who receive these services. The Denpasar City government endeavoured to address this issue by introducing the sewakadarma work ethos in the execution of public services. The Sewaka Dharma is a Hindu ideology that prioritises the alignment of one's thoughts, speech, and actions towards the service of promoting harmony among human, natural, and divine values. The objective of this research is to investigate the impact of the sewakadarma work culture on enhancing the standard of public services in Denpasar City. The present study employs descriptive qualitative research methodologies. The results showed that the sewakadarma work culture has been implemented well through the formation of the sewakadarma cadre, the success of the sewakadarma work culture is evidenced by the awards obtained by the Denpasar city government in providing public services.

Juridical Analysis of Implementation of Public Service Standards in the Service of Population and Civil Registration in Magetan District

Public service is an activity in which there is fulfillment of service needs in accordance with applicable regulations, because there are laws that regulate it, the community or residents have rights to goods or services and other administrative services that have been provided by public service providers. The purpose of this research is to be able to find out how the implementation of statutory regulations regarding the implementation of public service standards and what are the obstacles faced in public services. This writing uses the type of empirical legal research. This research is carried out by looking at the facts in the field where the contents of the research include understanding and studying how to apply the law directly to the subject of the field. The results and conclusions of this study are that the implementation of laws and regulations regarding the application of public service standards for the Population and Civil Registration Office of Magetan Regency has implemented the law well marked by the absence of problems with the community, although in conclusion it cannot be fully stated that the Magetan Population and Civil Registration Agency has universally implemented law but in one subject this can be said as a public service provider is already a very good thing.

Potential Problems and Strategies of Pension Model in "Huitian District" under the Trend of Population Aging

Population aging will bring about real problems such as labor shortage, impact on China's economic development, and pension shortage. Therefore, it is especially important to actively address the challenges of population aging, reduce the differences between regions, and promote coordinated economic development. This study identifies the existing problems of the "Huitian District" elderly care model based on the allocation standards of public services in Beijing and similar experiences and practices in suburban areas of large cities at home and abroad, and uses questionnaires and interviews to propose a targeted study on the "Huitian District" elderly care model in Changping District, Beijing. The study proposes to improve the efficiency of social development through government support, social undertaking and institutional innovation; to enhance the international radiation function of senior care organizations through integrating resources and building a platform; to establish a joint management mechanism through governmental guidance, social cooperation and third-party supervision; and to promote standardization through detailed services and orientation training. It is expected to provide references for China's future response to population aging and exploration of elderly care model.

PELAYANAN PUBLIK PADA SEKSI PENGENDALIAN PERUNTUKAN PENGGUNAAN RUANG DAN KAJIAN LINGKUNGAN HIDUP STRATEGIS (KLHS) DINAS LINGKUNGAN HIDUP DAN KEHUTANAN ACEH

Public services in the Spatial Utilization Control and Strategic Environmental Assessment (KLHS) Section of the Aceh Environment and Forestry Service in improving services for business actors/and or activities who come to take care of the process of determining environmental permits in the Aceh Environment and the Forestry Service are expected so that Civil Servants Civil servants (PNS) and other employees who are involved in public services in obtaining environmental permits are more focused and professional, so that business actors and/or activities feel satisfied and can work together well so that it is easier to achieve a goal to be achieved together. The research uses a qualitative approach, namely the researcher intends to obtain an indepth description of a social phenomenon related to public services in the Control Section for Spatial Utilization and Strategic Environmental Studies. This study aims to find out and analyze how the Principles of Public Service in the Control Section for Spatial Utilization and Strategic Environmental Studies include the first dimension of simplicity which has two indicators, namely: not convoluted and easy to understand. The second dimension of attitude in service is discipline and courtesy. Then the Public Service Standards in the Spatial Utilization Control and Environmental Study Strategy Section of the Aceh Environment and Forestry Service include the first dimension of service procedures which have two indicators, namely: requirements and inspection while the second dimension is completion time with registration and completion indicators. The results of the study show that public services in the Control Section for Strategic Spatial Utilization and Environmental Studies at the Aceh Environment and Forestry Service are very satisfying in accordance with the recognition of business actors/activities and guaranteed courtesy in their services, hopefully in the future it will be even better.Keywords : Public, Services

Improving the Quality of Public Services: Study of Implementation of Minimum Service Standards (SPM)

In particular, when it comes to providing fundamental services to the populace, minimum service standards are well-positioned to address significant challenges in the implementation of regional or local administration. With actions chosen by the government, Minimum Service Standards (Generally known as SPM) implementation must ensure that the general public has access to essential services from regional or local governments. The goal of this research is to describe how SPM was used to raise the standard of public services in Coppo Tompong Village. The methodology in this study is qualitative. data gathering through observation, discussion, and documentation. Analyses of descriptive and qualitative data were employed. The study's findings indicate that while things have been going well, there is still room for improvement in terms of facilities and infrastructure due to poor management and budgetary allocations for unplanned natural catastrophes, including Covid-19. In accordance with the author's findings, more infrastructure and facilities need to be acquired in order to assist enhancing the quality of service in the Mandalle sub-district village of Coppo Tompong.

GOOD GOVERNMENT OPTIMIZATION THROUGH STANDARDIZING PUBLIC SERVICES

Currently, problems related to public services are still far from being expected and must continue to be improved. In realizing good governance today, it is needed not only good public services in local and central governments, but also in sub-district governments. There are three important reasons behind the novelty of public services as an effort to encourage good governance practices in Indonesia. First, improving the performance of public services that are considered important by stakeholders, namely the government, the community and the business world. Second, public service is the domain of the three elements of government that interact very intensively. Third, the values ​​that characterize the practice of administering government are translated more easily and clearly through public services.The implementation of the Community Empowerment Program (PPM) includes the format, socialization activities in collaboration with the Immigration Office Class I TPI Tanjung Perak with the theme Strengthening Public Services in Realizing Good Governance in Government Offices. Strengthening public services under supervision in three stages. The first stage is sharing discussion, FGD activities, and preparing public service standardization. The target of this activity is all village officials. From these socialization activities resulted in the standardization of public services that have been made jointly based on Law No. 25 of 2009 and Ministerial Regulation No. 36 of 2012. Simple Public Service Principles; certainty of time; accuracy; legal certainty; responsibility; facilities and infrastructure; easy access; discipline, manners and registration; as well as convenience. In addition, it is also determined by service techniques in the urban village sector.
 Keywords: Optimization, Good Government, Public Service. Standardization

Interactive Media Eight Standard Public Service Procedures in Bureaucracy Reform at Indonesian Institute of Arts Denpasar


 This article is a description of the interactive media design process as a means of socializing the Eight Standards of Public Service Procedures in Bureaucratic Reform at the Indonesian Arts Institute campus in Denpasar in 2021. Digital media has a short access speed, which is the advantage of visual communication media that are designed to be able to interact reciprocally back with the target, namely the publics. The targets of this media can interact through navigation in the media, so that the public will more easily obtain information about the eight public service standards in bureaucratic reform that have been implemented at the Indonesian Art Institute, Denpasar. Through this latest media, it is hoped that the public will find it easier to access and find information about the eight standards, to create an interactive media that functions optimally in conveying information on the eight lane standard of public service procedures, so in designing this interactive media the author will use a qualitative descriptive method so that the results can be justified. This interactive media about eight standard public service procedures in bureaucratic reform was created by the author along with 2 members and involved 2 students who will be worked on for 1 year by going through several stages of creation, namely the data collection process, then designing storyboards, and visual design and digitization processes using a design program that supports, and the final process of this interactive media is to test the community's response to the application that has been created. It is hoped that this interactive application will be able to assist stakeholders in implementing policies in bureaucratic reform within the Indonesian Institute of the Arts Denpasar.

Improving the Compliance of Makassar City Government to Public Service Standards: Analysis of Strengths and Weaknesses of the Ombudsman Republic of Indonesia Representative of South Sulawesi

This study aims to determine the strengths and weaknesses of the Ombudsman Republic of Indonesia Representative of South Sulawesi in improving the Makassar City Government's compliance with public service standards. This is based on the Makassar City Government's compliance assessment which continues to be in the Yellow Zone. Qualitative research methods were chosen to facilitate the presentation of research results. Research data were obtained from interviews, observations, and document studies. The results of the study indicate that the main strength of the Ombudsman of the Republic of Indonesia Representative of South Sulawesi is having the political will of the organizers of public and community services, and the weakness of the human resources is only 17 people is not proportional to the breadth and magnitude of the supervisory task that must be carried out.

Opportunity of Implementing Buy the Service (BTS) Subsidies for Bus Rapid Transit (BRT) to Improve the Quality of Public Transport Services in Padang Panjang City

This study aims to analyze the cost of subsidies and the opportunity to implement Buy the Service (BTS) for Bus Rapid Transit (BRT) in Padang Panjang City. This study uses a quantitative method with a descriptive approach. Primary data collection includes observation and distribution questionnaires with respondents using public and non-public transport users. The information obtained from the distribution of questionnaires is the origin of the destination, characteristics of public transportation behavior, and the willingness to pay of the community towards public transportation modes that follow public transportation service standards. The operational costs of public vehicles are obtained from the survey results of the basic costs of public transportation, which consist of direct and indirect costs. The results of this study formulate 3 (three) main route trajectories scenarios and cost analysis of BTS implementation that meets Minimum Service Standards (SPM). The estimated subsidy cost for implementing BTS in the three main corridors is 10.09 billion, with the highest subsidy cost being in corridor 1. which is 4.41 billion but has a smaller headway than the other two corridors. The results of this study also recommend the need for continuous socialization to the community regarding the ease and convenience of using BRT as well as equalizing perceptions between local governments and operators regarding the mechanism for providing BRT subsidies.

Analysis of Hybrid MCDM Methods for the Performance Assessment and Ranking Public Transport Sector: A Case Study

The quality of the public transport sector affects the economy and the daily livelihoods of passengers. One of the most important objectives of policymakers is to choose the influencing criteria for performance evaluations. A variety of factors are crucial for raising the standards of public transportation services. In this investigation, we used a decision-based model with uncertainty in order to identify significant criteria in the public transport sector. We also performed a comparative analysis to rank the Rajasthan State Road Transport Corporation (RSRTC) bus depots based on their performance using hybrid multi-criteria decision-making (MCDM) techniques such as TOPSIS, VIKOR, and ELECTRE. To handle judgement ambiguities, in this work we incorporated the Delphi method (DM) and the analytic hierarchy process (AHP), along with fuzzy set theory. The fuzzy Delphi method was used to filter the important criteria. Using a fuzzy AHP approach, the screening criterion weights and rankings were determined. Furthermore, the bus depots were ranked using TOPSIS, VIKOR, and ELECTRE. Our findings can be applied in assisting policy-managers in formulating appropriate policies targeted at improving the overall health and competitiveness of bus depots using significant criteria and associated key indicators. In this study we investigated performance measures and proposed recommendations for the sustainable development of transportation in India.

The Effect of Cross-Boundary Supply on the Accessibility of Public Services in Urban Governance: An Example of Shanghai

Due to regional variations in urban governance and the division of functions across different government departments, administrative divisions have caused serious fragmentations in local governance and raised serious obstacles to the standardization and equitable delivery of public services within communities. Existing studies have put forward solutions to the problem of governance fragmentation that prioritize optimizing organizational structures. However, these studies neglect to take into account the impact of administrative divisions on public service supply. Current developments in information technology (IT) have brought new opportunities to urban governance. In this study, we take the Community Public Service Centers (CPSCs) of Shanghai as an example to illustrate the impact of administrative divisions on the equitable delivery of public services. We then explore the use of IT-driven implementation of cross-boundary public services to establish an innovative urban governance model that improves the accessibility of public services. The study found that the cross-boundary supply with the support of IT will effectively improve the equitable delivery of public services. This research will provide references for improving the accessibility of public services, the efficiency of resource allocation, and the promotion of the equitable delivery of public services among communities—all of which contribute to the optimization of urban governance.

ANALISIS KUALITAS PELAYANAN DI MASA PANDEMI COVID-19 (STUDI KASUS PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BUKITTINGGI)

This study is a research with a qualitative approach that describes how to improve compliance with public service standards by looking at the service quality of the Population and Civil Registration Service in improving services during the Covid-19 Pandemic in Bukittinggi City. Based on the results of the analysis, the quality of this service does not appear by itself, there is the involvement of the community and the Population and Civil Registry Office of the City of Bukittinggi in this matter. There are 5 indications in the quality of this service, namely in tangible terms the Population and Civil Registry Office of Bukittinggi City in providing physical services to the community, in addition to providing technical guidance to employees is also physical evidence that is very helpful in supporting the services of the Population and Civil Registry Office of Bukittinggi City to the public. Bukittinggi community.In terms of reliability, the Population and Civil Registry Office of the City of Bukittinggi to the people of Bukittinggi has been reliable in providing services, this can be seen from the satisfaction felt by the people of Bukittinggi towards the services of the Department of Population and Civil Registration of the City of Bukittinggi to the people of Bukittinggi, in terms of responsiveness of the Department of Population and Civil Registry. The city of Bukittinggi serves well and is responsive in responding to all community problems so as to create comfort in the use of services.

Implementasi Pelayanan Publik Berbasis HAM di Kantor Imigrasi Kelas II Non TPI Ponorogo

The role of human rights in government has a major influence on the ongoing activities carried out by government officials in a country to achieve state goals. However, it is undeniable that there are still human rights violations in the performance of public services. Given the importance of human rights-based public services provided to the community, so it is often used as an indicator of the success of a government regime. With conditions that have not been maximized, especially in human rights-based services, in order to realize good governance, where accountability is one of the principles that must be met in governance. It is hoped that this research can describe the implementation of human rights-based public services. This research on human rights-based public services uses a qualitative descriptive method with the type of research that describes, describes, or describes the state of the object under study as it is, according to the situation and conditions when the research was conducted. Based on the research results, the implementation of human rights-based public services at the Immigration Office Class II Non TPI Ponorogo has been carried out in accordance with the human rights-based public service standards set out in the Regulation of the Minister of Law and Human Rights of the Republic of Indonesia Number 2 of 2022.

Implementasi Standar Pelayanan Program SAKTI di Kelurahan Bujel Kota Kediri

This study aims to describe and analyze the implementation of e-government services with the SAKTI program in Bujel Village in realizing excellent public services. This research focuses on Public Service Standards according to the Decree of the Minister of Administrative Reform No. 63 of 2003 which includes Service Procedures, Completion Time, Service Fees, Service Products, Facilities and Infrastructure, Competence of Service Providers. The research approach chosen in this research is descriptive qualitative research. The determination of the research location was based on the consideration that Bujel Village, Kediri City, was an active village in implementing e-Government compared to other villages in Bujel District, in addition to preliminary observations it was found that the SAKTI service experienced problems from the Dispenduk server so that various requests for certificate services could usually be made. online, while it can only be done by visiting the kelurahan office directly. The researchers determined the data sources in this study using a purposive sampling technique. The data collection technique used in this research is the method of interview, observation, and documentation. The data analysis technique used in this study is the data analysis technique of the Miles (2014) model which is also known as the interactive data analysis technique. Based on the results and discussion, the implementation of e-government services with the SAKTI program in the Bujel Village has been going well although there are still obstacles from the lack of socialization from the government, the SAKTI server error that makes the service process take a long time and the existing facilities and infrastructure at the Bujel Village Office be less than optimal, but it does not affect the quality of services provided. Services through the SAKTI program can still be done well.
 Keywords: Public Service, e-Government, Program Implementation