Standard Operating Procedures Research Articles

Analysis of Guest Room Service by Room Attendants in the Housekeeping Department

Good or bad service of this room section or often called room attendant in affecting guest satisfaction directly.This is because this product is sought after by guests staying at the hotel so that the service requires specialattention. The purpose of this study is to see the general description of hotel room service and changes inphysical services that occur in hotel room service by room attendants from the past to the present. A qualitativedescriptive approach was used based on data collected through observation, literature studies and interviewswith chamber attendants, supervisors and executive housekeepers. The data analysis technique used isqualitative analysis by paying attention to reduction data, display data, and verification data. The concept ofSOP (Standard Operating Procedure) housekeeping service, room attendant service, and traveler satisfactionconcept are used in the analysis to process information about the current condition of room service by roomattendants. The results show that there are some physical service changes that occur in room service accordingto guest requests. Room service currently has several changes due to technological developments so that hotelsneed to adjust to some of the physical services that have been provided before.Keywords: Room analysis, tourist satisfaction, housekeeping department, room attendant

OPTIMALISASI PENDIDIKAN KESEHATAN PADA LANSIA HIPERTENSI DENGAN MASSAGE SWEDIA DI GEDUNG PUSAT KEGIATAN PENYANTUNAN USIA LANJUT AISIYAH SURAKARTA


 
 
 
 Increasing age can cause a decline in several physical and psychological functions experienced as a result of the aging process, including causing health problems for the elderly. Hypertension is a disease that often occurs in the elderly. Efforts can be made to improve blood pressure with Swedish Massage therapy which is useful in providing a relaxation response and is also able to reduce blood pressure. The aim of implementing community service activities is to increase understanding and independence in the elderly using Swedish Massage techniques. The program method for implementing community service will be carried out from March to May 2023 directly by providing materials and Swedish Massage simulations. The results obtained by the elderly were able to understand hypertension and were able to carry out Swedish Massage simulations in accordance with Standard Operational Procedures.
 
 
 

Risk Communication Model Of Covid-19 Disaster Through Instagram And Twitter In Pemerintah Kabupaten Klaten

The third wave of the COVID-19 pandemic in Indonesia has affected various regions, including Klaten Regency, which is ranked third in the highest number of positive cases and second in the cumulative total in Central Java. Risk communication becomes crucial in reducing disaster risks due to COVID-19, and one effective avenue is through social media. The people of Klaten have started utilizing social media to receive information about COVID-19 and to provide feedback on the local government's handling of the pandemic. The objective of this research is to discover a risk communication model for COVID-19 disasters through social media in the Klaten Regency Government. This qualitative research employs interviews and social media analysis of the COVID-19 Task Force in Klaten Regency. The focus is on the risk communication model employed through social media by the Klaten Regency Government, with subjects being social media managers within the COVID-19 Task Force. The findings reveal a risk communication model that emphasizes enhancing social media management capabilities to mitigate the risks of COVID-19 in Klaten. This research contributes by introducing additional risk communication units to the existing COVID-19 risk communication model through social media and establishing Standard Operating Procedures (SOPs) for social media management in risk communication.

Analysis of Implementation of Mayor Regulation Number 31 of 2018 on BMD Removal Procedure in Surakarta

The Standard Operating Procedure for BMD elimination becomes the realization of BPKAD Surakarta in attempting to manage BMD. This study set out to investigate the implementation of the BMD removal process in Surakarta and to prove the suitability of Mayor Regulation No. 31 of 2018 with the BMD removal procedure in Surakarta. The present study employs descriptive analysis including data collection, literature study, observation, and interviews. The results of this study indicate that the SOP for eliminating BMD at BPKAD Surakarta is following Mayor Regulation No. 31 of 2018. Even though the applicable guidelines are appropriate, the implementation of the BMD removal process is inseparable from several obstacles, such as there are still differences in objects between the physical BMD in the field and the list, plans to write off goods, and human resources less competent in the field of eliminating BMD. There are no guidelines for naming goods and lack of human resources in OPD in the BMD as well as the sorting process has not been recorded at SIMDA. The researchers suggest that separating between BMD that has been recorded at SIMDA, holding refreshments, coordinating meetings on SOP that apply within a certain period or whenever there is a renewal of regulations, making preparation of standards for naming goods, and collaborating with third parties in the form of professional service providers to sort BMD recorded in SIMDA.

WAITING TIME AMONG PATIENTS UNDERGOING EMERGENCY SURGERY IN A TERTIARY HOSPITAL OF NEPAL

Background: Managing emergency surgical services and availing prompt treatment on time is one the most important aspects in the delivering quality healthcare services. Prior the average time waiting for emergency surgery from this healthcare setting is unknow. Therefore, this study was delineated to evaluate average waiting time among patients undergoing emergency surgery. Methods: This descriptive observational study was conducted at Chitwan Medical College from 15 March 2023 to 15 July 2023. Self -structured proforma was developed to document waiting time in each phase of delivering healthcare services, including triage time, consultation time, investigation order and report time, shifting the client from ER to OT for emergency surgery.  Data was analyzed using IBM SPSS 20, and were interpretated in terms of descriptive statistics. Results: Among 122 cases, the longest waiting time was seen in oral maxi facial surgery with the average time 8 hours 27 minutes. The major surgeries had longest waited hours on an average 6 hours 19 minutes, compared to minor and intermediate surgeries. Overall, the average waiting time form patient admitted to emergency department to start of the surgery was found to be 4 hours 43 minutes. Conclusions: In this study, the commonest delays were evidenced were, delay in transfer to pre-operative area, delay in second consultation, OT busy, and delay in providing consent and financial incapability. Further improvements can be done by analyzing root cause, modifying the system and formulating standard operating procedure and maintaining a tracking system of patients requiring emergency surgery.

Organizational Performance Analysis: Examining the Impact of Restructuring Policies in the Banjar Region

This research focuses on the evaluation of the regional restructuring policy in Banjar Regency-South Kalimantan Province, which has been implemented since 2021. Although this restructuring has been in accordance with regulations, the Regional Apparatus Organizations (RAOs) in the region have not been able to fully accelerate development and improve the quality of public services. This study used a descriptive quantitative-qualitative approach with a research design involving instruments in the form of questionnaires according to the Ministry of Administrative Reform's institutional evaluation guidelines. Data was collected with a questionnaire measuring OPD structures and processes, with a total of 66 questions. The results of this study produced a composite index describing the level of effectiveness of RAOs, grouped in five categories ranging from "Highly Effective" to "Ineffective." The analysis shows that some RAOs in Banjar Region have high performance, such as the Regional Secretariat and the Public Works, Spatial Planning and Land Agency. However, there are constraints on several dimensions, including complexity, formalization, and centralization. This evaluation provides an in-depth look at the performance of RAOs and provides recommendations for improvements, such as updating standard operating procedures and developing work systems. The research also identified constraints on certain sub-dimensions, such as a lack of mapping of work processes between units within the organization and a lack of coordination between work units. Other constraints involve organizational structures that are not yet fully compliant with laws and regulations, as well as significant interventions in work processes.

A Position Analysis of BPJS Claims Administration Officers and Verifiers (Case Study: Jambi Province Regional Mental Hospital)

The high coverage rate of handling partially rejected claim financing reaching 7.34% of the total 19,476 cases in the Outpatient Unit of the Jambi Provincial Mental Hospital (RSJD) in 2022, is closely related to the quality of human resources (HR) in this case, the claims officer and the suitability of what is done with the job description, job specifications and standard operating procedures (SOP) that have been made. This study aimed to analyze the position of administrative officers and claim verifiers in the outpatient unit of the Jambi Provincial Mental Hospital. This research used a qualitative method. Information was collected through in-depth interviews with eight informants, observation, and document review. Test validity by triangulating sources, techniques, and data. The results showed that officers already knew the claims administration and verification procedures. The claim administration SOP in this case, the RJTL claim submission SOP and the monthly reporting SOP have not been outlined in a decision letter for the coding SOP. However, it has been outlined in a decision letter but has not been adequately socialized to the officers concerned. The SOP for claim verification has not been outlined in a decision letter and still refers to the technical guidelines for claim verification issued by BPJS Health. It is still found that the delegation of tasks and the number of verification officers not following the calculation of workload and standards set are obstacles in implementing administration and verification of claims in the Jambi Province RSJD outpatient department.

Hospital Responsibilities in Medical Services Based on Law no. 17 of 2023 concerning Health and Islamic Law

The hospital as one of the health service facilities is part of the health resources that have a vital role in creating a plenary health organization. Patient Safety Goals (SKP) have become a global issue in health services in hospitals so that they require special attention in their implementation. In addition to the SKP, each hospital also has an SOP (Standard Operating Procedure) that must be fulfilled by every worker, in this case the doctors at the hospital. When all procedures have been carried out and fulfilled by workers, the work provider, in this case the hospital, is obliged to protect their workers and how it is related with islamic law as an Indonesian way of life. The purpose of this study is to find out the legal responsibility of hospitals for medical accidents that occur in their hospitals according to Law No. 17 of 2023 and Islamic Law. The results of this study are that hospitals as providers of health services are required to implement hospital governance and clinical governance so that it can avoid problems with work accidents that might occur. So that the management of doctors and other workers must be good with the ultimate goal of increasing the health standard of the Indonesian people. Its fundamental in islamic way how important is health and trustworthiness in our lives especially if it connected with other lives

OPTIMALISASI LAHAN BUDIDAYA PERTANIAN DENGAN SYSTEM MULTICROPPING SEBAGAI AGROWISATA EDUKATIF DI WONOGIRI

Indonesia is an agricultural country where the agricultural sector plays an important role in supporting national economic growth in the era of globalization, Land is one of the important indicators for the agricultural process, the effectiveness of land in each region is different. This study aims to describe the development of optimization of agricultural cultivation land with the Multiple Cropping system. The purpose of this optimization is the combination of cultivation of food crops and horticultural crops or called integrated agriculture on a certain economic scale, the cultivation process needs to be carried out with the correct technology support pattern and Standard Operating Procedure (SOP). This research uses qualitative research methods. Data collection techniques using interviews, observation and documentation. Data analysis uses qualitative descriptive analysis techniques.  This study was conducted at Barro Tani Manunggal Agritourism. The results of this study show that land optimization techniques with multiple cropping systems are very effective to be applied in various land conditions, and can also be a business field for farmers.

Pendekatan Fuzzy Logic dalam Perhitungan Harga Rental Truck Crane

Calculating rental prices in the crane rental industry is essential in achieving competitiveness and optimal profits amidst increasingly tight business competition. Applying fuzzy logic, especially the Fuzzy Mamdani method, in calculating truck crane rental prices by Standard Operational Decision Procedures (SPOK) can significantly contribute to overcoming penetration and subjectivity that may be associated with factors that influence truck crane rental prices. The advantage of fuzzy logic, especially the Fuzzy Mamdani method, and its contribution to the crane rental industry lies in its ability to handle ambiguity in data and decision problems. The Fuzzy Mamdani method was chosen because of its high flexibility and ability to handle data tolerance values well. This research shows that applying fuzzy logic can help carry out optimal calculations to determine crane rental prices. Using input variables such as a distance of 40 km and a weight capacity of 25 tons, the calculation results show that the rental price is in the medium category. This reflects the synchronization of calculation results in determining crane rental prices, which can be adjusted to certain conditions and variables.

Strategi pemasaran melalui media sosial untuk meningkatkan keputusan pembelian pada perusahaan pakaian olahraga

The aim of the research is to find out how the sportswear company's strategy is described in utilizing social media as a marketing tool so that purchasing decisions are created. The method used is descriptive qualitative. Data collection techniques are interviews, observation, documentation. Data validity includes credibility, transferability, dependability, and certainty. Data analysis techniques include data reduction, data presentation, conclusions and verification. The results of marketing through Instagram social media can improve purchasing decisions, companies can maintain product quality through key performance indicators so that they are specifically able to help achieve company operational targets in maintaining product quality by strengthening standard operating procedures as a guide or company steps in completing work. Monitoring or good supervision and responsibility between divisions can maintain the quality of the company's products. In conclusion, the success of a sportswear company in creating purchasing decisions through the strategy of a sportswear company utilizing social media such as creating interesting content and communicating well to potential customers has a significant influence on purchasing decisions.

Proximate composition, levels of heavy metals and their associated risk assessment in ginger (Zingiber officinale roscoe)

Ginger is a medicinal plant widely used as a spice and botanically categorized in the Zingiberaceae family, Zingiber genus, and officinale species. Natural and anthropogenic sources can discharge heavy metals into the environment from which they enter the human body through food, water, air, and skin contact and cause detrimental health effects. In this study, ginger samples were randomly collected from five kebeles in Ilubabor and Bunno Bedelle zones, Southwest Ethiopia, from which a composite sample was made for analysis. Microwave-assisted digestion was carried out using concentrated nitric acid in the presence of hydrogen peroxide followed by atomic absorption spectrometer detection using different Association of Analytical Chemists, AOAC methods. Proximate analysis was performed with different standard operating procedures. The mean levels of heavy metals were 0.009 mg/kg for Arsenic, Chromium, and Lead and 0.01 mg/kg for cadmium while 578.2 mg/kg was obtained for iron. Proximate composition analysis shows 82.89%, 2.00%, 0.07%%, 1.63%, 3.42%, 9.99%, and 48.59 kcal for moisture, crude protein, crude fat, ash, crude fiber, carbohydrate, and energy, respectively. The validated method had acceptable linearity (R2 = 0.9978 - 0.9993), the limit of detection (8.18x10-5 - 0.0075), the limit of quantification (2.7x10-4 - 0.025), recovery (75 - 106.87%) and precision (4.77 - 13.97 %). The hazard index (HI) of the metals was less than one showing insignificant non-carcinogenic risk from exposure to a single or multiple possibly toxic elements from the studied ginger samples.

Effects of the Individual and Pair Housing of Calves on Long-Term Heifer Production on a UK Commercial Dairy Farm.

Pair housing of pre-weaning dairy calves has previously demonstrated positive impacts on their growth, health and behaviour, but longer-term effects on production are still relatively unknown. This study followed a cohort of 431 Holstein heifers, recruited from a single UK commercial dairy farm, from weaning until either culling or the end of their first lactation. All animals were allocated to either individual or pair housing as a pre-weaning calf. Following weaning, all heifers were similarly managed through group housing, feeding with total mixed rations, the use of automatic heat detection for artificial insemination and weighing every two months until conception. Farm staff identified disease occurrences, which were treated following standard operating procedures. First-lactation monthly milk recording was used to measure milk yields and somatic cell counts. Overall mortality (voluntary and involuntary) was 26.6%, with a decreased hazard of exiting the herd if the heifer was pair housed as a calf (HR 0.70; p = 0.067). The voluntary cull rate was highest in the post-insemination period (13.0%) due to poor fertility. Heifers that were pair housed as calves had significantly increased odds of developing udder health issues as a primiparous cow (OR = 1.93, p = 0.022). Despite this, the 305-day milk yields were not associated with the housing group. However, the total milk produced per calf recruited into the original study was greater for pair-housed compared with individually housed calves (8088 kg vs. 7115 kg; p = 0.071), which is likely due to the significantly higher hazard of individually housed calves exiting the herd prematurely.

The Ruqyah Syar'iyah Method as an Alternative to Maintaining Family Harmony

Ruqyah therapy is a sunnah recommended by the Prophet Muhammad. Likewise, in the life of the Prophet Muhammad, doing ruqyah (prayer) for his grandchildren Hasan and Husain was commonplace. The objective of this study is to discuss the Ruqyah method as alternative to mantain families harmony. This study was conducted using qualitative method and the data was gathered through observation, in-depth interview, and written document analysis. The findings of this study show that the Ruqyah Syar'iyyah method applied by the Indonesian Ruqyah Syar'iyyah Association in Palu has met standard operational procedures. The method has three stages: pre-ruqyah, during the ruqyah action, and post-ruqyah. The technique applied by the Ruqyah Syar'iyyah Association in Palu City is following Islamic law or guidance in the Islamic religion. This is seen based on the absence of elements of shirk and haraam in the stages of the process carried out and is seen as very helpful to the community in resolving health problems and household disputes that create disharmony in the family.

Synergistic Stakeholder Strategies in Sustainable Tourism Development in Tana Toraja

Tourism Development is a Tourism Office program in advancing tourism in Tana Toraja Regency to increase Regional Original Income by collaborating with the government sector, the private sector and the community sector. This research aims to analyze Collaborative Leadership in Tourism development in Tana Toraja Regency. This research uses qualitative research methods with descriptive research. Data collection techniques were carried out using in-depth interviews, observation and documentation studies. The data was analyzed with data reduction techniques, data presentation and drawing conclusions. The results of the research show that Collaborative Leadership in Tourism Development in Tana Toraja Regency has not been effective, which can be seen using the dimensions of Collaborative Leadership, namely (1) Activating Resource Assistance, this can be seen from the resources that have been contributed by actors collaboration and well managed by the tourism office but it is not yet effective because resource facilitation is not evenly distributed. (2) Framing the Work Environment, this has not been effective because the coordination process, Standard Operating Procedure, communication and involvement of other actors are very inadequate.

Reduced painting defects in the 4-wheeled vehicle industry on product type H-1 using the lean six sigma-DMAIC approach

The current era provides challenges for several automotive industries to be able to compete and maintain the quality of their products. For four-wheeled auto­motive companies, satisfying customers regarding the visual appear­ance of the vehicle body is very important. However, internally, automotive companies still found many defects or failures in painting, amounting to 32.6%. Apart from that, rework also results in additional costs that the company must incur during the painting process. This study aims to clarify types of painting defects, analyze root causes, provide solutions, improve process capabilities, and in­crease the sigma level in the painting process in the four-wheeled vehicle industry. This study uses the Lean Six Sigma method, which is integrated into the DMAIC approach and other improve­ment tools. As a result, this study clarifies four critical defects in the orange peel defects of the painting section, craters, melting, and blur. This study has resulted in several corrective action solutions, including tightening supervision of the performance of painting section operators so that they are consistent and committed to working according to the Standard Operational Procedure (SOP) or work instructions that have been created. A competency matrix is used to evaluate operator performance, which is reported to super­iors and subordinates by the supervisory depart­ment. After carrying out corrective action, this study increased the process capability from 1.17 to 1.92. The higher the capability value, the higher the sigma level. This study also has increased the sigma level from 2.76 to 3.42, meaning an increase of 78%.
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MIDWIVES' COMPLIANCE WITH THE USE OF PERSONAL PROTECTIVE EQUIPMENT IN EFFORTS TO PREVENT POST-COVID-19 IN THE KLINIK MANDIRI BIDAN SETIA PALU CITY

Personal protective equipment (PPE) must be used to avoid work accidents. Midwives have a considerable risk of contracting the disease because midwives have contact with the body fluids of pregnant/mother who gives birth, such as blood and amniotic fluid. The purpose of this research was to determine the compliance of midwives with the use of personal protective equipment in efforts to prevent post-COVID-19 in the Klinik Mandiri Bidan Setia Palu City. This research employs a type of research with a qualitative approach. The number of informants is five informants. The data was collected through in-depth interviews, direct observation, and documentation. The results of this research show that midwives are cheerful and obedient in using personal protective equipment. Midwives have a positive attitude toward using personal protective equipment because PPE is the need of every individual and must be obeyed for the benefit of all. According to Standard Operating Procedure, midwives comply with personal protective equipment. It is recommended that midwives in The Klinik Mandiri Bidan Setia Palu city  always increase awareness of the disease by using complete PPE. 

Analisis Manajemen Mutu Sekolah Islam (Standar Kepegawaian dalam SOP SDIT Al-Uswah Surabaya)

Many public elementary schools in Indonesia in the 2023 PPDB will not receive any students at all. Meanwhile, SDIT Al Uswah Surabaya is different, this school is one of the Islamic schools in Surabaya which always gets quite a lot of students every year. Quality is one of the factors that makes a school attractive. One quality is the suitability of a condition to the standards used, including the suitability of the human resource standards held by SDIT Al Uswah Surabaya. This research aims to analyze the Standard Operating Procedure (SOP) for staffing standards at SDIT Al Uswah Surabaya along with its advantages and disadvantages. This research uses a qualitative approach. This research uses secondary data. Data were analyzed using human resource management theory according to Schermerhorn. The results of this research show that the SOP for staffing standards at SDIT Al Uswah Surabaya consists of 25 SOPs. The quality workforce search function consists of one SOP, the quality workforce development function consists of five SOPs, and workforce maintenance consists of twenty SOPs, and there are two SOP that can be grouped into two human resource management functions at once. The advantage of the SDIT Al Uswah Surabaya SOP is that it is prepared simply so that it is easy to understand and implement. The weakness of the SDIT Al Uswah Surabaya SOP is that there is inequality in making SOPs, namely that the maintenance SOP has more SOPs than the SOP for workforce search and development.  

ANALYSIS OF THE COLOR AND ODOR VARIATION OF INDUSTRIAL NEUTRAL DETERGENT: A CASE STUDY

This case study consists of an applied research that aims to identify weaknesses in the processing of neutral detergent responsible for variations in color, odor in a company specialized in sanitation and cleaning products located in Vale do Itajaí/SC. The monitoring of the production process was carried out for three months, evaluating: i) operational items: aptitude, method of execution, standard operating procedures (SOPs) and use of personal protective equipment (PPE); ii) raw material: formulation, quantities and inputs; iii) process water: magnesium, calcium and total hardness. Three preservatives from RDC nº30 and the mixture MIT/CMIT and Bromo-2 Nitro-2 Propanediol (Bronopol) CAS nº52-51-7 tested in this research were evaluated. The productive follow-up demonstrated that the operators were properly trained, carried out activities according to SOPs and used PPE. The preservative content in the formulation was adjusted to 0.28% of the mixture and there was a change in its operational sequence, inserting the thickener after adjusting the pH of the solution. The detergent obtained showed a slightly yellowish color, constant, uniform and without variation in odor after 14 days of elaboration. Physical parameters of the water showed calcium and magnesium hardness <15mg/L and total hardness 16.61mg/L, not interfering with the characteristics of the product or its performance. It is estimate that the problem with the neutral detergent was the preservative used and the operational sequence of preparation of the product, since positive results were obtained in the test formulation, without variation in color and odor after 14 days of preparation.

Management and Marketing Assistance Program at CV Sweetroom

A management system is a collection or combination of processes that start from planning, organizing, implementing, monitoring and evaluating, and work together to achieve certain goals in an efficient and effective way. Sweetroom does not yet have a management system, so it becomes an obstacle in implementing work coordination and organizational communication. The goal of a management system is to obtain something of better value by exerting effort. At Sweetroom the Standard Operating Procedure (SOP) for each work unit is not yet available, so it is necessary to prepare SOPs for work activities in each work unit. The results obtained from preparing the SOP are increased employee discipline and increased sales in Sweetroom.