Stakeholder Satisfaction Research Articles

How Do Institutional and Technological Innovations Influence the Smart City Governance? Focused on Stakeholder Satisfaction and Crime Rate

Effective institutional and technological development are key to governance in smart cities. This study investigates the fundamental complexities of institutional and technological innovations in smart cities. A city’s innovation capabilities depend significantly on its technology and implementation capacity. This study suggests that institutional and technological innovation serve a role that moderates the relationships between smart city governance, stakeholder satisfaction, and crime rate. Multiple regression models were developed by surveying 496 Pakistani citizens with a questionnaire. Using stakeholders and innovation theories, analyzing the relationships between smart governance, stakeholder satisfaction, and city crime rates reveals a moderating role of institutional and technological innovation. The findings showed that institutional and technological innovations have strengthened the stakeholder satisfaction level while weakening the crime rate in a smart city.

The spatial development of tourism over eight decades: a Horizon 2050 paper

Purpose The purpose of this paper is to show the spatial extent and growth of tourism and its likely patterns as past forces of change are replaced by new pressures to reduce climate change and meet new definitions of success. Design/methodology/approach The approach involves a review of changes that have occurred over the Horizon period with a focus on the spatial spread and development of tourism, using and based on a literature review, past research and personal experience. Likely new developments are identified based on the expected result of influences including climate change mitigation and altered understandings of what is meant by success in tourism. Findings Much of the spatial change in tourism has been evolutionary rather than revolutionary, but in the future, restrictive forces external to tourism may change travel patterns with severe effects on long haul travel and a change in travel mode. Research limitations/implications The research focus needs to produce effective measures of success as understood by all stakeholders in tourist destinations. Alternative destinations will need to replace those long haul destinations no longer available and research needs to refocus on managing rather than solely attracting visitors. Practical implications Long haul destinations will lose market share, destinations will change goals to satisfaction for stakeholders and travel modes will change to lower emission generators. Social implications Destination choice will be reduced, transport modes may be limited and tourism closer to home will become the norm. Originality/value A general overview of this type has not been presented before.

Communication Aspect of National Testing Digitalization: Investigating Key Stakeholders’ Satisfaction

Research Question: The paper deals with the analysis of the elements of the communication system in the process of digitalization of the national testing process in the Republic of Serbia. Motivation: National testing represents an important segment of education in most countries. Considering that it involves a large number of stakeholders and activities, innovations based on the implementation of new technologies are complex and require significant efforts and resources for their implementation. The digitalization of national testing in Serbia, in addition to the development of software and organizational solutions, is accompanied by the development and implementation of a communication system aimed at facilitating the acceptance of innovations by all participants. This paper addresses the analysis of the efficiency of the elements of the communication system and satisfaction of stakeholders with them, at the final exam at the end of primary education in the Republic of Serbia. Idea: The paper aims to describe a successful communication system implemented to support the process of national testing digitalization. Effective communication is essential due to the large number of participants involved in the process and should ensure national testing effectiveness and transparency. Data: For the analysis of the satisfaction of two stakeholder groups with the highest interest and influence in the process of conducting the final exam, data obtained from surveys conducted in 2021, 2022, and 2023 were used. Each year, the questionnaire was completed by over 900 primary school principals and over 8,000 parents of final-grade pupils. Tools: In the research, a questionnaire specifically designed for two stakeholder groups - primary school principals and parents of final-grade pupils was used. Statistical analysis was performed using SPSS software. Descriptive statistics and correlation analysis were employed. Findings: The research has found that high satisfaction among key stakeholders (primary school principals and parents) is achieved through a carefully designed and implemented communication system, which includes an internet portal, written and video instructions, as well as direct support from trained and expert individuals. The communication system element that has the greatest impact on principals' satisfaction is the administrative portal, while for parents, it comprises all instructions prepared for carrying out activities. Contribution: This paper expands on existing research related to the digitalization of national testing and highlights the key elements of the communication system to enhance participant satisfaction in the process.

TOTAL QUALITY MANEGMENT

Title: Total Quality Management: A Test of the Effect of TQM on the Performance and Stakeholder Satisfaction Background and Problem Discussion: The performance of TQM Airlines and Non TQM airlines is measured comparing statistically three major performance indicator Customer satisfaction, Employee satisfaction and Operational effectiveness. To establish a link between TQM and performance and showing the need for the adoption of total quality culture in the local airline sector of the Nigeria aviation industry. Purpose: The purpose of this thesis is to highlight the benefit of TQM implementation in the Nigerian Airline industry by examining the basic principles of TQM in the airlines. The impact of TQM implementation of the three performance indicator will be assessed. Method: Quantitative and qualitative method. Primary data is collected from the airline companies by questionnaires and interview. Secondary data is gotten from articles, journals and online resources. Theory: The theory section looks at different concepts of quality as defined and viewed by various authors. Also the benefits and hindrances of TQM implementation were reviewed. Analysis: We have used a T-test hypothesis to measure the difference in means of TQM airline and Non-TQM airlines using the three performance indicator. Conclusion: The research findings confirmed the benefits that ensue from the implementation of TQM. It showed that TQM is a strategic tool industry can employ in the quest to remain competitive. It was also discovered that for the TQM to be properly implemented, everybody in the organization must be involved from the management to the employees and even the customers.

Evaluation of Critical Corporate Governance Issues within Nigeria's Top State-Owned Enterprises

Objective: The objective of the article was to examine and analyze significant corporate governance issues prevalent in Nigeria's leading state-owned enterprises by identifying the key corporate governance issues that exist within State-Owned Enterprises (SOEs), importance of addressing these critical corporate governance issues in relation to SOEs in Nigeria, explore the various factors that hinder the evaluation of these critical corporate governance issues in Nigerian SOEs and put forth recommendations and strategies for effectively managing these critical corporate governance issues within SOEs in Nigeria. Theoretical Framework: Agency Model Principals (Shareholders) Agents (Management) Performs Hires and Delegates Self Interest Self Interest 257 Talat Afza and Mian Sajid Nazir On the whole, agency theory laid emphasis on the opportunistic behavior of managers; managers try to put their interest first by forgoing shareholders’ interests. Method: The study employed a descriptive survey design, wherein 300 employees were selected through a random sampling process from a pool of over 100,000 employees belonging to various organizations such as Power Holding Company of Nigeria, Nigeria Postal Services, Nigerian Railway Cooperation, Nigeria Water Board Cooperation, and Nigeria Television Authority. The selected employees were representative of the six geopolitical zones in Nigeria. A questionnaire consisting of 20 items was utilized as the primary instrument for data collection. To ensure the reliability and validity of the instrument, the validation process involved the application of Lawshe's content validity template, resulting in a content validity ratio (CVR) of 1. The psychometric properties of the instrument were assessed using Cronbach's alpha. A coefficient alpha of .85 was obtained, surpassing the threshold of .70. This indicates that the instrument demonstrates satisfactory reliability. The data was collected in real-time and subsequently analyzed utilizing frequency count and percentage calculations. Findings: The results indicate that employees possess a comprehensive understanding of crucial corporate governance matters within their respective state-owned enterprises in Nigeria. Assessing these critical corporate governance issues has the potential to yield outstanding returns on investment (ROI) and enhance stakeholder satisfaction. Hence, it is of utmost importance to conduct a comprehensive assessment of critical issues pertaining to corporate governance. Conclusion: This evaluation is essential in order to protect the interests of stakeholders, attain anticipated levels of performance, promote fairness and transparency, optimize return on investment, and ultimately enhance the provision of services to citizens.

Assessing the Impact of Strategic Planning on Organizational Success in Public Educational Institutions: A Case Study of Kabwe District, Zambia

This study aims to assess the impact of strategic planning on organizational success in public educational institutions, focusing on a case study of Kabwe District, Zambia. The paper reviews the current strategic planning practices in these institutions, identifies areas that require improvement, and explores the perceptions of senior administrators regarding the influence of strategic planning on academic performance, financial management, and stakeholder satisfaction. Additionally, the study identifies the challenges and opportunities faced by public educational institutions in implementing strategic planning practices. Recommendations are made to address these challenges and improve strategic planning practices in public educational institutions in Zambia. The ultimate goal is to enhance organizational effectiveness, efficiency, and overall success in the education sector.

Effect of Project Team Management Practices on Project Performance: A Case of the National Union of Disabilities’ Organizations of Rwanda Project Implemented in Rubavu District, Rwanda by University of Rwanda - College of Agriculture, Animal Sciences and Veterinary Medicine

The main objective of this study was to assess the influence of team acquisition, training & development and motivation on project performance, encompassing scope management, cost control, timeliness, quality of deliverables, and stakeholder satisfaction. Effective management of project teams is pivotal in determining project success. This research endeavors to examine the correlation between project team management practices and project performance within the framework of the National Union of Disabilities’ Organizations of Rwanda (NUDOR) project implemented by University of Rwanda - College of Agriculture, Animal Sciences and Veterinary Medicine (UR-CAVM) in Rubavu District from 2020 to 2022. By employing a mixed-methods approach, the research incorporated quantitative data derived from questionnaires and qualitative. The anticipated findings seek to illuminate the efficacy of team acquisition processes, underscore the importance of team training and development in enhancing project performance, and elucidate the role of team motivation in attaining project objectives. Furthermore, the research aims to uncover how these team management practices influence effective project scope management, strategies for cost control, adherence to project timelines, delivery quality, and stakeholder satisfaction. Strong positive correlations are observed between various team management factors and project performance. Specifically, the findings reveal that team acquisition, team training and development, and team motivation exhibit significant coefficients of β1: 0.302 (p: 0.000), β2: 0.123 (p: 0.046), and β3: 0.546 (p: 0.000) respectively. All these coefficients are statistically significant, as indicated by their associated Sig. values below 0.05. NUDOR project team should keep enhancing recruitment and selection process, invest in training and development, foster motivation strategies and conduct regular performance evaluation to ensure that individuals with the right skills, experience, and cultural fit are brought on board and their performance sustained.

Integrated agile facility management model for improving performance in construction projects

Facilities management (FM) has many challenges related to facilities requirements, unique services, and a need for actions to achieve customer/end-user/clients’ expectations. There is poor communication among stakeholders, weaknesses, inflexibility in business realities, and difficulty engaging decision-makers and other key partners. Adopting an agile philosophy in facilities management can improve the value and achieve quality and stakeholder satisfaction. The main objective of this article is to explore a guideline on applying agile philosophy in facilities management to achieve flexibility in management and improve performance. The papers published between 2000 and 2022 had been selected. Content analysis was used.to complement the qualitative findings. This article focuses on academic articles including subject areas: engineering, decision-making, and operations. The conceptual model is supported by current theories, literature and previous empirical studies from facilities management, agile philosophy, service quality, and stakeholder satisfaction. The major finding is the disclosure of a framework for evaluating agile philosophy in organizations by linking the agile mindset to facilities management practices. The results also revealed a conceptual framework for using agile philosophy in facilities management to achieve value and stakeholder satisfaction. This study is a review of theories and empirical studies. However, the previous studies were very limited and affected access to information widely. Therefore, it is preferable to conduct research and experimental studies on the application of agile philosophy in facilities management. Ultimately, using an agile philosophy in facilities management helps to achieve value and stakeholder satisfaction.

Advancements and innovations in requirements elicitation: Developing a comprehensive conceptual model

Requirements elicitation is a crucial phase in the software development lifecycle, ensuring that stakeholders' needs are understood and translated into system specifications. Traditional methods often face challenges such as ambiguity, inconsistency, and evolving requirements, leading to project delays and cost overruns. This review proposes a conceptual model that integrates advancements and innovations in requirements elicitation to address these challenges comprehensively. The proposed model leverages various techniques, including but not limited to, natural language processing (NLP), machine learning (ML), and human-computer interaction (HCI), to enhance the accuracy and efficiency of requirements elicitation. NLP techniques enable automated analysis of textual requirements documents, extracting key information and identifying implicit requirements. ML algorithms facilitate the prediction of potential changes in requirements based on historical data and project context, enabling proactive management of evolving requirements. Moreover, the integration of HCI principles in the requirements elicitation process enhances stakeholder engagement and collaboration. Interactive interfaces and visualization tools enable stakeholders to provide feedback in real-time, fostering a more iterative and participatory approach to requirement gathering. Additionally, techniques such as prototyping and simulation facilitate early validation of requirements, reducing the risk of misinterpretation and ensuring alignment with stakeholders' expectations. Furthermore, the proposed model emphasizes the importance of context-awareness in requirements elicitation. By considering the organizational, cultural, and environmental context of a project, the model adapts its elicitation strategies and techniques to suit specific needs and constraints. Context-awareness also enables the identification of implicit requirements that may not be explicitly stated but are crucial for the success of the system. The model also addresses the challenge of managing conflicting requirements by introducing a systematic approach to requirements prioritization and negotiation. By employing multi-criteria decision-making techniques, stakeholders can collaboratively prioritize requirements based on their importance, feasibility, and impact on project objectives. Conflict resolution mechanisms facilitate consensus-building and trade-off analysis, ensuring that the final set of requirements reflects the collective interests of all stakeholders. Additionally, the proposed model emphasizes the iterative nature of requirements elicitation, advocating for continuous refinement and validation of requirements throughout the development lifecycle. Feedback loops enable stakeholders to review and revise requirements based on evolving needs and changing circumstances, thereby enhancing the adaptability and resilience of the system. The conceptual model presented in this review represents a holistic approach to requirements elicitation, leveraging advancements and innovations in technology, human interaction, and context-awareness. By integrating these elements, the model aims to enhance the accuracy, efficiency, and stakeholder satisfaction in the requirements elicitation process, ultimately contributing to the successful delivery of high-quality software systems.

Multi-item order quantity optimization through stochastic goal programing

AbstractManaging multi-item economic order quantity (MIEOQ) problems within an uncertain business environment is a critical challenge. Decision-makers, with a comprehensive understanding of organizational goals and risk tolerances, play a pivotal role in this context. However, existing solutions often inadequately consider decision-maker preferences in MIEOQ problem-solving. The literature suggests that integrating the concept of satisfaction function with stochastic goal programming (SGP) can address this issue. However, the existing SGP approaches struggle with the challenge of effective goal setting. Additionally, employing distinct satisfaction functions for each uncertain goal can complicate threshold setting, diminishing their effectiveness. To tackle these challenges, we introduce a straightforward, yet effective approach called aspiration-free goal programming (AFGP) and integrate it with a unified satisfaction function. AFGP operates by minimizing expected values of deviation variables, eliminating the challenging task of goal setting under uncertainty. A unified satisfaction function is a singular metric applied uniformly across multiple goals, offering a consistent framework for evaluating performance across diverse objectives. This integration forms a preference-sensitive framework that not only captures nuanced trade-offs between conflicting objectives but also enhances decision quality and stakeholder satisfaction. By emphasizing the importance of decision-maker’s preferences and addressing identified issues, our research introduces a practical and effective approach for achieving balanced solutions in uncertain MIEOQ environments.

Effects of Trust, Public Engagement, Conflict, and Social Networks on Satisfaction with Ecological Restoration

River restoration is one of the most common, expensive, and environmentally influential forms of restoration, but has little post-restoration assessment of social success. In this study, we use social network theory and analysis (SNA), an emerging approach for understanding social dynamics in restoration projects, to examine the social connections, perceptions of project success, and attitudes of stakeholders involved in a river restoration project. We find that positive and negative social network ties have asymmetrical effects on stakeholders’ attitudes and satisfaction with project outcomes. Trust ties positively influence perceptions of public engagement, while avoidance ties negatively influence satisfaction. Trust in leaders positively influences satisfaction and both public engagement and perceived conflict influence the development of that trust. We contribute to the growing body of research using SNA in natural resource contexts through quantitative tests of social networks’ effects on stakeholder satisfaction with project outcomes.

Characterizing the critical success factors influencing blockchain technology adoption in Indian public distribution system: an exploratory approach

PurposeThe public distribution system (PDS) is an Indian food security system established to manage the distribution of food grains at affordable prices. As a result of the population explosion, the long-established PDS system finds it challenging to maintain operational efficiency, quality, trust and transparency. This paper explores the possibility of leveraging blockchain technology to overcome these operational hurdles.Design/methodology/approachThrough a literature review and expert interactions, the present research identifies critical success factors in terms of enablers and barriers that influence the adoption of blockchain technology in PDS. Furthermore, we propose two independent interpretive structural models (ISM) and MICMAC to characterize these attributes.FindingsThe research identifies 15 distinct enablers and ten barriers that influence the diffusion of the latest technology in the sector at focus. The analyses disclose the interrelationships/dependencies among these enablers and between barriers, along with their individual driving power and dependence power.Practical implicationsThe research showcases the importance of automating the system and illustrates how the features of blockchain technology can assist in augmenting stakeholder satisfaction levels. However, poor or nonexistent government regulations and patronage are found to be the major impediments to adoption. The research also delineates the cost implications of this barrier through its interrelationships with other barriers.Originality/valueInteresting inferences are drawn from the models that offer actionable insights for the industry, government and technologists for improving PDS performance. Such interventions will ensure national food security through enhanced trust and transparency, which can further improve efficiency and effectiveness.

Building Engineering Cost Prediction Based On Deep Learning: Model Construction and Real - Time Optimization

Effective project planning, risk mitigation, and stakeholder satisfaction in the construction business are greatly impacted by accurate cost projection. Overspending, setbacks, and ruined projects are all possible results of imprecise cost estimates. For this reason, it is critical to guarantee the viability and success of a project by increasing the precision of cost predictions. Construction project complexity, a myriad of cost variables, and uncertainty are the obstacles that building engineering cost prediction must overcome. Predictions made using traditional approaches are commonly inaccurate because they fail to fully account for the complex interplay between project factors and expenses. Advanced modelling techniques that can handle complicated data and changeable project contexts are necessary to overcome these obstacles. An approach based on deep learning called Deep CostNet for Building Engineering Technique (DCN-BET) Cost Prediction is presented in this research. Its purpose is to solve the problems associated with building engineering cost prediction. The approach uses deep neural networks to extract intricate patterns from massive amounts of project data collected over time. Improved prediction accuracy and real-time optimisation during project execution are made possible by DCN-BET, which captures the nonlinear correlations between project characteristics and costs. Risk assessment and management, cost forecasting for resource allocation, and project budget estimation and planning are among the few of the many construction industry uses for DCN-BET. The effectiveness of DCN-BET is assessed by conducting thorough simulation analyses in contrast to more conventional cost prediction approaches. Training and testing the model with real-world building engineering datasets allows us to evaluate its accuracy and efficacy in project cost prediction. The results show that DCN-BET has the capacity to support real-time optimisation and significantly improved the accuracy of cost predictions, which improved the overall success and efficiency of the project.

Role Of Social Media in Stakeholder Engagement in Universities in Kenya

Researchers and practitioners agree that stakeholder engagement is an important aspect of universities in the 21st century. Social media is changing the way people and businesses communicate and collaborate. Research shows that organizations struggle to develop social media management systems to engage with stakeholders. In today's digital age, social media platforms have become powerful tools for communication and engagement. However, there is limited research examining the role of social media in facilitating stakeholder engagement in universities in Kenya. Therefore, this study sought to fill this knowledge gap by exploring how social media is utilized and its impact on stakeholder engagement within the university setting. The research objectives were formulated to guide the study and include: Assessing the current use of social media platforms by universities in Kenya for stakeholder engagements: Identifying the key stakeholders involved in social media engagements by universities: Examining the benefits and challenges associated with using social media for stakeholder engagements: This study used innovation diffusion theory and excellence theory. To achieve the study objectives, a mixed-methods approach was utilized. The target group included 270 participants. The sample size was 161 participants. Stratified random sampling was used to provide representation from the various universities and departments. data were collected through questionnaires, interviews, and focus group discussions. The data were analyzed using SPSS version 26 and thematic analysis to derive meaningful insights. Analyzed quantitative data was presented through mean, frequency, and standard. The assessment of current social media used by universities indicated that they are actively utilizing platforms such as Facebook, Twitter, and Instagram to engage with their stakeholders. The identification of key stakeholders involved in social media engagements highlighted the importance of targeting students, prospective students, alumni, and the wider community. The examination of benefits and challenges associated with using social media for stakeholder engagements revealed that social media platforms provide opportunities for increased reach, immediate communication, and fostering a sense of community. However, maintaining content quality, and managing negative feedback were also identified. Furthermore, the analysis of the impact of social media on stakeholder perceptions and relationships showed that effective use of social media can enhance stakeholder satisfaction, create a positive institutional image, and foster stronger connections between universities and their stakeholders. However, ineffective use or mismanagement of social media can lead to negative perceptions and strained relationships. The paper concluded that social media plays a vital role in facilitating stakeholder engagements in universities in Kenya. Effective utilization of social media platforms leads to improved stakeholder relationships, enhanced reputation, and increased engagement with the university community. The study recommended that universities should develop a comprehensive social media strategy aligned with the university's goals and target audience and regularly monitor and analyze social media engagement metrics to evaluate effectiveness. This study contributes to the existing literature by providing insights specific to the context of universities in Kenya and emphasizing the significance of social media in stakeholder engagements

Social Media Use in Primary and Secondary Education Institutions as a Communication Tool in the Framework of School Culture

The schools, as social institutions, form a unique school culture with their characteristics, shared values, and beliefs. The social foundations of education are closely related to the environment. One of the factors affecting school culture is communication with its environment as the school interacts with its environment. Schools realize institutional communication, which has an important place in their culture, through different tools. This study aims to determine the use of social media tools as a communication tool in primary and secondary education institutions within the framework of school culture. In the study, the use of social media tools in educational institutions was revealed in line with the opinions of school social media managers. Conducted with a case study approach by qualitative research methodology, the study group of the research was determined by maximum diversity sampling from purposeful sampling methods. The interviews were conducted with the participation of 18 school social media managers working in public schools at different levels and with different socioeconomic levels in Istanbul. Social media managers are teachers, and 15 of these teachers also have administrative duties (1 is a school principal, and 14 are vice principals) in the same school. The data were collected through a semi-structured interview form and analyzed using a content analysis approach. The results of the study revealed that schools prefer Instagram more frequently and that school social media managers use their social media accounts for sharing information and news and promoting the school. The ethical principles followed by schools in social media administration were collected in the categories of respecting personal rights and private life, sharing content related to the institution, compliance with the legislation, the posts reflecting the values, being shared with the decision of the commission, using Turkish correctly, and student and parent satisfaction. The participants stated that they strive to establish two-way communication with their followers in their social media accounts and that social media contributes to their organizations more frequently in terms of usefulness, advertising and promotion, and stakeholder satisfaction.

An Empirical Study Concerning Educational Institutions on the Effects of Green HRM Practices on Employee Retention and Organisational Sustainability

Green Human Resources Management involves adapting traditional HR practices to incorporate environmentally sustainable approaches. While this concept has been widely embraced in corporate settings, its adoption in educational institutes (EIs) remains relatively new. Through an extensive review of existing literature, this study has identified challenges related to GHRM strategies, concerning policies, associated with procedures, and few challenges in establishing GHRM rules within EIs. The aim is to examine and understand the interconnections between major and minor challenges in implementing GHRM practices in educational contexts. However, the effective implementation of these initiatives remains a challenge. This research paper aims to shed light on the various Green Human Resource Management (GHRM) activities undertaken by educational institutions in existing literature review from 25 Papers. By doing so, it seeks to underscore the significance of GHRM in contributing to the sustainable development of organizations. Implementing a robust Green Human Resource Management system can raise awareness among management and staff about waste management, resource reduction, and campus cleanliness. Employee happiness and other stakeholder satisfaction may increase as a result, motivating workers to increase productivity. Significant obstacles to the adoption of GHRM include the need for sustainable GHRM practices in educational institutions, benchmarks for determining accountability that take the policy into account, appropriate course curricula in universities that focus on GHRM practices from a procedural standpoint, and transparency in EIs from a regulatory perspective. In further research, the outcomes of the reported results might be expanded upon through cross-sectional and cross-cultural studies.

Total Quality Management and Corporate Social Responsibility (TQM-CSR) Measurement Items Design and Pilot Test

Objectives: This study aims to design and validate integrated TQM-CSR practices for Private Higher Education Institutions in the UAE, enhancing institutional excellence and stakeholder satisfaction. Methods: An empirical study was conducted, involving 30 Private Higher Education Institutions in the UAE. The methodology included survey-based data collection, statistical analysis, and reliability testing (Cronbach's alpha). Key modifications included the refinement of the TQM-CSR practices measurement scale, through outer loading analysis and item elimination. Findings: The study revealed strong consensus on the effectiveness of integrated TQM-CSR practices in PHEIs, with average scores between 3.77 and 4.22. Particularly effective were practices in Social and Legal Concerns and Educational Services Improvement. The robustness of these practices was confirmed by Cronbach's alpha values ranging from 0.826 to 0.927. The analysis led to the removal of less effective items (CIP5, SFS5), refining the measurement scale. These findings offer significant insights for educational administrators on improving quality management and social responsibility, diverging from and enriching existing literature. Novelty: This study pioneers in empirically validating TQM-CSR integration for quality management and social responsibility in UAE's private higher education sector. Keywords: Total Quality Management, Corporate Social Responsibility, Higher Education, Measurement Development, UAE

MAPPING OF ORGANIZATIONAL DEMOCRACY: A BIBLIOMETRIC STUDY

Social, economic and political developments in the globalising world have necessitated a re-examination of the concept of democracy. The concept of organisational democracy is a process that expresses the inclusion of individuals in the management processes of organisations and allows freedom of expression in organisations. In this study, it is aimed to reveal at which stage the concept of organisational democracy is included in the international literature. In this context, it is desired to evaluate the development stages of the concept in terms of literature and to set an example for future studies by filling the gaps in the literature. In line with the main purpose, 99 publications related to the concept of “organisational democracy” between 1990 and 2023 in the Scopus database were analysed using R Studio and VOSviewer softwares. The analyses were evaluated by considering the studies conducted in the fields of “Social Sciences”, “Business, Management and Accounting” between 1990 and 2023. The concept of organisational democracy is often associated with concepts such as participation, hierarchy, employee participation organizational culture, organizational commitment and communication. As a result, it has been determined that organisational democracy plays a role in the satisfaction of internal stakeholders.

Corporate social responsibility and firm-level systematic risk: The moderating effect of economic policy uncertainty

This paper investigates the relationship between corporate social responsibility (CSR) performance, firm-level systematic risk, and variations in economic policy uncertainty (EPU) levels. We examine a dataset of Chinese listed firms, finding that higher CSR performance should reduce firms' systematic risk during periods with relatively high levels of EPU. Furthermore, better satisfaction of primary and secondary stakeholders can help firms reduce systematic risk and increase performance when EPU is high. This evidence supports the implication of stakeholder theory that CSR investment can create substantial relational wealth essential to firms' risk management. Our results also imply that the CSR-systematic risk relationship can be positive when EPU is relatively low. Our findings indicate that the risk-mitigation benefits of CSR are state-contingent and can be better realized during downturns.

Methodological approach to probabilistic prediction and comparison of systems operation quality under conditions of uncertainty

Abstract. Aim. To propose a methodological approach to probabilistic forecasting and comparison of the performance of systems producing material and/or information products, to illustrate the practicality of the proposed approach with examples in various applications. Methods. Methods and models based on the methods of probability theory and system analysis, brought to implementation in national standards of system engineering, are proposed for use. Results. Models of complex systems producing material and/or information products are adapted for predicting and comparing for the same system under different operating conditions, for different systems applied to the same time period or for different time periods with the same or different duration and operating conditions. The proposed approach covers methods for assessing the relative part of the system functions performed with acceptable quality, estimating costs in the life cycle of systems, assessing the relative degree of satisfaction of stakeholders associated with quality and costs in system operation. Conclusions. The efficiency of the proposed methodological approach to probabilistic forecasting and comparison of the performance of systems of various applications under conditions of uncertainty is demonstrated. The approach can be used for system analysis and optimisation of the performance of systems producing material and/or information products, substantiation of quantitative system requirements and engineering solutions aimed at meeting the needs of stakeholders.