Speedy Service Research Articles

Bank Selection Criteria in a Customers’ Perspective

Nowadays, with the emergence of the many financial institution, customers have variety choices of product and services and they are concerned towards the value of money. This study is to present the most important factor influencing customers in respect of selecting a bank by customer in Kelantan, Malaysia. In particular, it finds those criteria, which have become significantly important in motivating the choice. A quantitative methodology by using responses given by the respondents employed in the analysis. The finding shows that the Accessibility is a significant choice criterion, which includes ATM facility, convenient ATM locations, 24 hours availability of ATM services and speedy service. Other factors, which have also increased in importance, are the Reliability, Responsiveness, Value added service, Convenience and Assurance. Besides that, the five important criteria bank have ATM facility, convenient ATM locations, 24hours availability of ATM services, internet banking facility, and lastly the bank have a several branches

Analisis Kualitas Jaringan Akses Tembaga Terhadap Layanan Speedy Studi Kasus Di PT.Telkom,Tbk Divisi Access Site Operation Purwokerto

The development of fast evolving telecomunication technologies starting from communications cable to wireless communications. One of the communication cable for data is a technology Asymetric Digital Subscriber Line (ADSL). ADSL technology is an access technology that enable data communications, voice and video simultaneously at cooper access network media. Speedy service is one example of the use of ADSL technology. Telkom Speedy offers internet access speeds ranging from 384 Kbps for downstream speed and 3 Mbps for upstream speed. Speed of access internet is affected by the quality of the network. Parameters that effect the quality of network are : attenuation, Signal to Noise Ratio (SNR), Packet Loss, Bit Error Ratio (BER), jitter and time to life (TTL). In this study analysis of network quality affected by these parameters were measured advance to the quality of the network by using the EMBASSY software, while the perform measurements speedtest by using internal web aplications PT.Telkom,Tbk. After measurement is complete then performed the analysis for determine network quality. Based on observations can be known on the upload and download speed the capacity of 384 Kbps, 1024 Kbps and 3 Mbps. Of these three on capacity can be known to the average percentage of the upload speed is found to be 83,33 %, while the percentage of download speeds is found to be 76,67 %

Interest in the ‘Test and Treat’ strategy for HIV prevention among men who have sex with men living in Bangkok

BackgroundThe current HIV epidemic in Thailand is primarily driven by new cases among men who have sex with men (MSM). HPTN052 study demonstrated 96% efficacy of immediate antiretroviral therapy (ART) to reduce HIV transmission among serodiscordant heterosexual couples. As a result, universal HIV testing and immediate ART has emerged as a strategy to reduce HIV transmission in certain at‐risk populations. The acceptability of this strategy, however, is unknown in MSM.MethodsFrom August 2011‐March 2012, we conducted a cross‐sectional study using self‐administered questionnaires to assess attitudes towards universal HIV testing and immediate ART among MSM VCT clients in Bangkok. Participants were asked to complete the questionnaires prior to and after knowing their HIV status. The study was approved by the Institutional Review Board of the Faculty of Medicine, Chulalongkorn University, Bangkok, Thailand.ResultsOf 342 MSM, the median age (IQR) was 26 (22–31) years, and 34.2% had bachelor's degree or higher. Previous HIV testing was reported by 69.9%, 35.2% of which had HIV testing annually. The most common reasons for previous HIV testing included perceived risk behaviors (63.6%), annual health checkup (26.4%), and partner's request (13.8%). Prior to receiving pre‐test counseling, 74.4% expressed interest to get regular HIV testing. Health benefits from testing (59.6%), free testing (36.5%), and speedy service (35.7%) were the most common persuasive reasons to come for regular HIV testing. Longevity (73.1%) and prevention of HIV transmission to others (58.4%) were reasons for interest in immediate ART (if tested positive) program while costs (37.0%) and life‐long burden (36.7%) were cited as main barriers. Among MSM who tested HIV‐positive (n=45, 13.2%), the interest to participate in immediate ART program was very high both before and after knowing their HIV status (86.7% vs 93.3%, p=0.371). Among HIV‐negative MSM, the interest to participate in regular HIV testing program significantly increased after knowing HIV status (83.4% vs 77.0%, p<0.001).ConclusionsMSM in Bangkok showed high level of interest in the “Test and Treat” strategy for HIV prevention. Knowing one's HIV status affected the interest to access regular HIV testing program.

Citation analysis tools as workflow support for lawyers

The number of integrated services or tools designed to characterize value and enhance the output of legal practitioners’ workflow is growing, not least because information service providers need to differentiate between themselves and their nearest competitors. In addition, legal services are under pressure to provide a more efficient and speedy service to clients. Legal citation tools and checkers are one of the aids rapidly increasing in sophisticated functionality. This article briefly reviews some of the major citation tools available, and focuses on one in particular, LexisCheck, as an example of a tool that brings together most of the desired functionality of a true citation checker.

Measuring the Effectiveness of Mutual Learning for Taiwan’s Tourist Hotels with the DEA Approach

Taiwan’s international business and leisure hotels have created specific, divergent service operating systems to gain competitive advantage based on their distinctive target markets. For instance, the leisure properties focus on a hospitable, welcoming staff, while the business hotels aim for speedy service by employing relatively more workers. Given that hotel operators frequently benchmark direct competitors to improve on performance, researchers have suggested that hotel operators use a mutual learning strategy by benchmarking strategic techniques from hotels in disparate market segments. This study evaluates the effectiveness of the suggested mutual learning strategy between Taiwan’s business hotels and its leisure hotels, using the Different Systems model of data envelopment analysis (DEA) to examine potential improvements in efficiency. Empirical results show that few of Taiwan’s business hotels can gain efficiency through mutual learning from the leisure hotels—and some business hotels would actually lose efficiency if they adopted leisure properties’ operating practices. On the other hand, more than half of the leisure hotels in this sample would be able to achieve best practices from the mutual learning approach. On balance, both types of hotel can gain efficiency from the more common approach of benchmarking their direct competitors.

Evaluation of Selected Governance Reform Project: One Stop Service Centre for Urgent Endorsement of Passports in the Regional Passport Office (RPO), Dhaka

This study aims at evaluating a small governance reform project titled above in the Department of Immigrationand Passports in Bangladesh. The study was conducted in the Regional Passport Office, Dhaka mainly focusingon One Stop Service Centre for urgent endorsement of passports. Information has been collected both fromsecondary and primary sources. A comparative study was conducted on passport delivery services in some Asiancountries to get lessons from their practices. Simple statistical methods and SWOT analysis were used in thestudy to analyze both quantitative and qualitative data. The study found significant changes in the atmosphere ofthe Dhaka Regional Passport Office with the new initiative. In the One-stop Service Center clients are fairlyhappy with the newly introduced speedy services compared to the past. Due to decentralization of the service toBanks, Post Offices and Deputy Commissioners’ (DC) Offices positive changes are found. Gap was identifiedbetween clients’ expected service and present service delivery system and appropriate suggestions were madethat deemed to be fit.

Genetic Algorithm and Particle Swarm Optimization for Solving Balanced Allocation Problem of Third Party Logistics Providers

Third party logistics (3PL) service providers play a growing responsibility in the management of supply chain. The global and competitive business environment of 3PLs has recognized the significance of a speedy and proficient service towards the customers in the past few decades. Particularly in warehousing, distribution, and transportation services, a number of customers anticipate 3PLs to improve lead times, fill rates, inventory levels, etc. Therefore, the 3PLs are under demands to convene a range of service necessities of customers in an active and uncertain business environment. As a consequence of the dynamic environment in which supply chain must operate, 3PLs should sustain an effective distribution system of high performance and must make a sequence of inter-related decisions over time for their distribution networks. Warehouses play an important role in sustaining the continual flow of goods and materials between the manufacturer and customers. The performance of the 3PL supply chain network can be effortlessly enhanced by a balanced allocation of customers to warehouses. In this paper, the authors develop a genetic algorithm and a particle-swarm-optimisation algorithm for solving the balanced allocation problem and the results are encouraging.

Understanding the antecedents of emergency response: a proposed framework

PurposeThe purpose of this paper is to propose a framework for understanding the antecedents of emergency response performance.Design/methodology/approachEmergency response is vital in cases of emergencies, as prompt and speedy services determine the difference between life and death. Emergency responders normatively work in team and in concert to ensure that mitigation efforts can be accomplished to reduce loss of life and property. As such, it is imperative that emergency responders perform tasks at hand as efficiently as possible as a team.FindingsThe paper discusses possible antecedents that determine an emergency response team's performance and offers a conceptual framework based on Robbin's model of group behavior and the existing literature to explain emergency response team performance.Originality/valueThe paper presents an overview on emergency management, antecedents of an emergency response team's performance, and proposes a framework to investigate the antecedents of an emergency response team's performance.

Bank Selection Criteria Employed by MBA Students in Delhi: An Empirical Analysis

This paper presents the factor influencing the choice criteria in respect of selecting a bank by MBA students. In particular, it finds those criteria, which have become significantly important in motivating the choice. A quantitative methodology, using responses given by three hundred and twelve students, is employed in the analysis. Findings show that reliability is a significant choice criterion, which includes employee’s courtesy, parking facility, loyalty programs, brand name, security system and low charges with the bank. Other factors, which have also increased in importance are the responsiveness, value added services and convenience. Assurance factors, such as speedy services, good rate of interest and zero balance account facility are also significant in importance in motivating choice of a bank.

EcoPower to the people

Over the last few years, much attention has been paid to the declining service by airlines. No longer providing meals, additional luggage fees, and the 3 oz. liquid container rules have made flying an increasingly stressful experience. As the experience for passengers has become more complicated, the airlines have found a simplified solution for one task- washing their engines -thanks to EcoPower engine wash. EcoPower service uses only atomized water to wash the engines of commercial and military aircraft. Produced by Pratt & Whitney, the benefits of this fairly recent development are numerous: reductions in fuel burn and carbon dioxide emissions, subsequent cost savings, less water usage, no hazardous chemical runoff, and speedy service, requiring only 45 minutes to an hour for the wash, as opposed to the four to six hours required by other methods.

Exploring the organisational impact and perceived benefits of wireless Personal Digital Assistants in restaurants

The hospitality industry, more specifically restaurants, has recently started to exploit the benefits of mobile technologies. This research explores the perceived benefits of using Personal Digital Assistants (PDAs) in a restaurant in a B2E context. The findings indicated that the most common perceptions are increased efficiency, speedier service, better usability and ease of use, enhanced reputation/image and increased accuracy. Most of the negative perceptions were related to the technical shortcomings of the technology such as unreliable transmission of data, system crashes, short battery life and limited durability of the devices. The paper concludes with recommendations for future practice and research.

これからの医歯薬学系図書館：特に米国と北欧の図書館を参考にして

About 300 libraries in the United States, Northern Europe, and Japan were investigated from a user's viewpoint, And I consider when I visit libraries, on the basis of seeing by my eyes and feelings from experience.Users usually require data or documents immediately and appreciate a comfortable place. Thus medical science libraries should provide speedy service and a comfortable environment.Many changes must occur in medical libraries in Japan; libraries in the United States of America and Northern Europe may be able to provide numerous ideas as to how to improve medical science libraries in Japan.

RESEARCH NOTE: TRAINING NEEDS OF WEB USERS IN “A” GROUP TRAVEL AGENCIES: A CASE OF ANTALYA REGION

Using information technologies results in having advantages in competition, decreasing costs, gaining time, getting and sharing information, and having speedy service. In a rapidly increasing trend, touristic establishments are benefiting from the new information technologies. In order to be successful, touristic establishments must invest in technology and qualified personnel. The objective of this article is to investigate the training needs of Web users in “A” group travel agencies. Internet, e-mail connections, and Web applications of “A” group travel agencies operating in the providence of Antalya Region were examined, and possible training needs of Web users employed in these travel agencies were assessed. The information from this study can be of help in charting out the course of future research.

Railroads in Greece: History, Characteristics, and Forecasts

Greece was relatively tardy in implementing a national rail network. The Greek Railways Organization (OSE) was formed in 1970 and united a number of regional railroads, some dating back to 1884. The current rail network in Greece has a length of approximately 2500 km with standard- and metric-gage tracks. Disadvantages of the network include a high percentage of single-line track, lack of homogeneity of track gage, inefficient alignment, absence of intermodal connections, and many at-grade intersections. Advantages include double tracks in a significant part of the Athens-Thessalonica axis that serves more than half of Greece’s population, improved operational controls, and popular intercity trains offering speedy service. Factors that affect railroad passenger and freight volumes include competition from airlines and motor carriers, gas prices, inflation, and the gross national product. These factors were used to estimate time-series models. Forecasts indicate increasing passenger demand and decreasing freight demand. OSE could provide a valuable and viable passenger service if cost-effective expenditures for improving it are possible. The future of freight operations is not hopeful. Additional emphasis may be placed on lines with historical and cultural significance. Further study is needed to assess the sustainability of forecasts vis-à-vis actual market shares and costs.

Reorienting Governance for Speedy Service Delivery

Reorienting Governance for Speedy Service Delivery

News

A new, fully‐searchable database of complete facsimile US patents (with all structures and drawings) on CD‐ROM is offered, under the name Patentlmages, by MicroPatent. The service is designed for large‐scale users of patent information, including libraries (public or private). Patents can be accessed via 12 search‐fields and it is possible to zoom in on drawings, to see double‐page spreads on the screen, and to print, if required, with a laser printer. The disks are provided two weeks after the US patents are published which, if this timing can be maintained, is a speedy service.

The Inner Cities: Law Centres and Legal Services

When Mrs Thatcher came to power in 1979, the law centres movement in the United Kingdom was almost a decade old. The 1970s had seen the establishment of local agencies sited in inner cities, committed to providing legal services outside the mainstream legal establishment to clients and client groups ill-served by lawyers and advisers. The early participants in the movement were ambitious and radical, seeking a distinctive identity for law centres which would guarantee them a place in the future development of legal services and a pivotal role in improving access to justice for the members of their local communities. The establishment of North Kensington law centre in 1970 had been followed by Adamsdown, in Cardiff, in 1972 and by law centres in Brent and Camden, both in London, and other similar communities in the following years. Thirty-two existed in 1979. The loose co-ordination of law centres in the 1970s led to the creation of the Law Centres Federation, dedicated to continuing the growth of the movement. When Mrs. Thatcher left office, the number of law centres had increased to sixty: a sure sign of success? Certainly, but the politics of legal services had developed at an ever swifter pace in the 1980s, and by 1989 the government had confidently set out its radical agenda for the new decade. Key measures included a White Paper on the structure of the legal profession and related matters;1 the Courts and Legal Services Act 1990, the key 'enabling' measure of the reforms, followed soon after. Reform of civil procedure itself2 to achieve 'a cheaper and speedier service'3 had been under consideration since 1986, with many proposals impacting on law centres' substantive work in areas such as debt, welfare benefits, and housing. The administration of the legal aid scheme had been transferred to the Legal Aid Board, which, having been established by the Legal Aid Act 1988, had turned its attention to ensuring 'quality' and 'value for money' in the legal aid scheme. How should the law centres movement respond to these issues? If the movement had successfully achieved a distinctive identity at the start of the 1980s, what shape was it in by the end of that decade, and how should it develop in the 1990s? In 1979, defining a 'law centre' was no easy task. The movement itself made no attempt to identify the features of a 'model' law centre, recognizing that the

BOOK ISSUE CONTROL BY COMPUTER WITHIN A LOCALLY INTEGRATED SYSTEM

Before we attempt to assess the merits of any book charging system, we have to be clear about what we regard as a merit. Ideas on this subject are by no means fixed, but have changed a good deal over the years. During the nineteenth century most librarians would have considered the security of public property as the most important attribute. Ledger charging, closed access and the Cotgreave indicator all followed logically from this attitude. The mass use of public libraries which developed from universal education led to a change in the librarian's values. For nearly half a century the first question to be asked about a charging system was: ‘How fast is it?’ Open access was a necessary change for this and other reasons and with it came the need for a rapid counter service, a need which dominated all thinking on the subject until quite recently. So much importance was attached to a speedy service that some librarians accepted systems which involved an increase in the total work to be done in their libraries for the sake of reducing the delay to readers at the counters. The Dickman system and, indeed, most delayed‐discharge systems are expressions of this obsession.

Biological Control—Past, Present and Future

Speedy and successful control of a number of insects and weed pests, which had spread into areas other than their original habitats, by biological methods may suggest that “the cream has been skimmed off” in the field of biological control. However, in many instances only comparatively superficial studies have been made and the most obvious and apparently promising natural enemies have been selected as biological control agents. The advent of increasingly frequent and speedy air services to wider and wider areas has opened up more possibilities for the use of the biological control method. Increasing rigidity of quarantine laws and inspection services have not prevented the accidental introduction of exotic insects and weeds into new areas. Increased trade, and particularly facility and speed of air transport, have more than offset the effects of more stringent quarantine measures in this regard. The spread of pest species into new areas will continue and afford additional opportunity for the use of biological control methods. The ecological approach to pest problems is suggested in which an insect pest or its complex of natural enemies should not be considered an isolated entity but in relation to the whole environment, keeping in mind the seasonal changes that occur. Great expansion is indicated in the use of micro-organisms of various types in the control of pests. It is concluded that there is no justification now for considering the method of biological control of decreasing value but that there will be a continued and probably increasing place for this method of control in the future.