Social Resource-based View Research Articles

Exploring the Role of Patient Engagement in Organisational Performance: Empirical Evidence From Patient and Family Advisory Councils.

Over the past twodecades, patient-centred care has gained global prominence, emphasising collaboration among patients, families, caregivers, and healthcare professionals to improve healthcare delivery. Recognising the foundational role of patient participation in enhancing clinical outcomes, healthcare organisations increasingly integrate patient inputs and resources into their management strategies. Patient and family advisory councils represent a primary form of collective patient engagement at the organisational level. Patient and family advisory councils actively engage in all levels of the hospital system to enhance quality improvement and meet the demands of patients. Despite recognised importance, empirical evidence regarding their roles as strategic resources and impact on hospital performance remains unexplored. Incorporating patient engagement into the social resource-based view, this study addresses how comprehensive strategic resources are associated with a hospital's quality of care and patient satisfaction outcomes. Utilising hospital-level data from 2018 to 2020, a cross-sectional time-series ordered logit analysis examines the quality of care and patient satisfaction models. The findings reveal that patient engagement, physical resources, and human capital are positively associated with hospital quality of care and patient satisfaction. In contrast, a social resource-a minority population-is negatively associated with hospital outcomes. This study contributes theoretical and practical implications. It synthesises patient engagement into the Social Resource-Based approach and provides consistent empirical evidence. In addition, it suggests evidence for practitioners to develop and manage patient engagement as a strategic resource.

Sustainability‐oriented innovation in manufacturing firms: Implementation and evaluation framework

AbstractIn this paper, complementary perspectives from innovation management capabilities (IMC), the natural resource‐based view (NRBV) and the social resource‐based view (SRBV) are revisited in order to lay the theoretical foundation for developing evaluation framework for sustainability‐oriented innovation (SOI). Six dimensions of SOI are identified, as innovation focus, sustainability focus, integration intra‐organisation, integration inter‐organisation, ambidexterity, and emphasis on physical life cycle — which then lead to developing the key parameters for the evaluation framework. The proposed framework is validated through analysis of 25 cases from the manufacturing sector in Indonesia. Data were primarily collected through semi‐structured interviews and analysed using a polar diagram. This approach offered a comprehensive understanding of the qualitative data by assessing all six SOI dimensions simultaneously, presenting an effective visualisation of the firms' approach to SOI. The findings suggest that the majority of firms tend to adopt an operational optimisation approach when developing their SOI, while only a few opt for organisational transformational, and none choose the system building approach. This research paper makes a significant contribution to literature by introducing transition phases among SOI approaches, which were previously not explored in literature. The framework developed in this study would provide valuable support to practitioners in implementation and enhancement of their SOI practices.

Social entrepreneurial orientation and social value of nonprofit organisation during crises

This study investigates the effect of social entrepreneurial orientation (SEO) on social value for nonprofit organisations (NPOs). SEO denotes a behavioural orientation and embodies a strategic entrepreneurial stance at the organisational level. NPOs practice SEO to ensure organisational sustainability due to resource constraints, especially during crises. The researchers gathered data from 159 NPOs registered under the Registrar of Society (ROS) in Malaysia through a survey questionnaire amid the global COVID-19 pandemic. For data analysis, we employed IBM SPSS 27 to gather organisational profiles. This study used the variance-based structural equation modelling approach via SMART PLS for hypothesis testing. This study treats SEO as a higher-order construct comprising five first-order dimensions of innovativeness, proactiveness, risk management, effectual orientation, and social mission orientation. The study's findings reveal that SEO significantly and positively influences social value, indicating that SEO improves the social service delivery of NPOs. This study contributes to the nonprofit literature by providing empirical evidence from the social resource-based view (SRBV) theory of the role of SEO on social value, specifically during the crisis. By understanding the role of SEO in value creation, NPOs and regulatory authorities can formulate more precise and impactful strategies to augment the social value of NPOs. Consequently, when NPOs remain sustained, they can continuously provide services to the affected and vulnerable community.

Financial Sustainability of Hospitals and Equity in Healthcare Access: Using the Social Resource-Based View

Ensuring financial sustainability is crucial for the long-term success of any organization, as it determines whether it can continue to operate and achieve its mission. While previous studies explored how organizational resources and capabilities affect financial performance, there is limited research on how social and environmental factors impact financial sustainability. This study employs the social resource-based view (SRBV) framework to investigate whether healthcare service providers situated in low-income and minority communities with higher health risks are more financially unsustainable. Our findings reveal that hospitals’ community outreach is a crucial capability for financial sustainability, supporting the assumptions of the social resource-based view. However, the positive effects of community outreach do not hold for hospitals located within minority communities.

Social Sustainability Orientation and Supply Chain Performance in Mexico, Colombia and Chile: A Social-Resource-Based View (SRBV)

The global crisis caused by the COVID-19 pandemic has taught us the importance of reflecting on the essential resources and capabilities that enable companies to react to disruptions. In this regard, studies have shown that social sustainability is a crucial resource for the operational performance of supply chains in emerging contexts. Although the literature has responded to the call for research on the social dimension of sustainability in emerging economies, most research has focused on emerging Asia, leaving a void in Latin America. Two socially focused frameworks are used to address the ontological challenge of defining sustainable human well-being around the firm. Amartya Sen’s capabilities approach and the theoretical extension of the Social-Resource-Based View (SRBV) are appropriate to address social sustainability under two essential aspects: (1) the firm as a generator of social performance and (2) social sustainability as a generator of firm performance. This paper aims to analyze the predictive capacity of Social Sustainability Orientation on social performance and supply chain operational performance in the context of emerging Latin America, with representative cases from Mexico, Colombia, and Chile. The methodology was empirical–statistical and based on a structured questionnaire applied to 217 purchasing managers of large multisector companies (Mx n = 64, Co n = 100, and Cl n = 53). Hypotheses were tested using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show the intrasample and extrasample predictive ability of Social Sustainability Orientation on social and Supply Chain Performance. It is concluded that socially sustainable culture and investment orientation is a valuable resource that provides the capability for Latin supply chain welfare and operational performance. A call is made to procurement and public policy managers to disseminate and care for the social aspects of sustainability as a resource that enhances business competitiveness and social justice in the Latin American region.

Reshoring for Sustainability: A Multi-Theory Decision-Making Framework

Sustainability has been increasingly recognised as an important consideration for firms in reshoring decisions. Although there are frameworks in the literature that explain the reshoring decision, limited attention has been given to integrating sustainability issues into the analysis, with much of the attention being given to economic factors. This paper integrates environmental, social and economic factors into a reshoring framework through employing the theoretical perspectives of the Natural resource-based view, the Social resource-based view, the Eclectic paradigm and Transaction cost economics. The paper highlights the interdependencies between these perspectives, and adds theoretical depth to our understanding of how social, environmental and economic factors interact to influence the reshoring decision.

Achieving triple bottom line performance: highlighting the role of social capabilities and environmental management accounting

PurposeThe relationship between the elements of the triple bottom line (TBL) is a controversial area that is constantly debated in the sustainability literature. This study addresses this debate by testing the relationships between these elements, while considering environmental management accounting (EMA) as a mediating influence.Design/methodology/approachThis paper examines survey responses from upper-level managers from ISO 14001-certified manufacturing companies listed on the Indonesian Stock Exchange (IDX). The hypotheses were tested using a partial least squares approach, and bias-corrected and accelerated bootstrap confidence intervals were used to test the significance of the relationships between variables.FindingsThe authors found a direct relationship between the TBL elements and the role of EMA and social performance in mediating the relationship between economic performance and environmental performance.Research limitations/implicationsThis research also provides new insights into the progress of the social resource-based view (SRBV) theory, where the social element missing from the TBL approach can be found.Practical implicationsThe findings of this article imply that it is worthwhile to invest in corporate sustainability because it is thereby possible to simultaneously achieve economic, environmental and social performance, since such elements are truly integrated. In addition, possession of EMA management tools is necessary to enhance the relationships between economic performance and environmental performance. Furthermore, social performance seems to constitute an important bond between both of these, indicating that the social element of the TBL is necessary to achieve truly competitive performance.Originality/valueThis study contributes to the corporate environmental management literature by providing empirical evidence regarding the TBL elements.

Achieving Shared Triple Bottom Line (TBL) Value Creation: Toward a Social Resource-Based View (SRBV) of the Firm

While the economic and environmental dimensions of the triple bottom line (TBL) have been covered extensively by management theory and practice, the social dimension remains largely underrepresented. The resource-based view (RBV) of the firm and the natural resource-based view (NRBV) of the firm are revisited to lay the theoretical foundation for exploring how the social dimension might be addressed. Social capabilities are then explored by looking at the social entrepreneurship literature and illustrative cases with the purpose of elaborating RBV toward a social resource-based view (SRBV) of the firm. Three illustrative cases, which represent social businesses located in catastrophe-ridden Haiti, show how capabilities are used to overcome challenging constraints. The goal for the social entrepreneur is to employ the appropriate capabilities to ensure economic success, a positive environmental impact, and social benefits that leave the local community in a better position than without the business. Just as NRBV is a previous elaboration of RBV, so can SRBV be an elaborated theoretical foundation for future research. The components of a theory are systematically addressed by extending the range of variables (adding social capabilities), extending the domain (including stakeholders with economic, environmental, and/or social stakes), and offering propositions on variable relationships and outcome predictions (linking social capabilities and shared TBL value creation). By highlighting the social capabilities of social entrepreneurs, this research illuminates the micro-foundations of corporate social responsibility, emphasizing the value of individual level analyses.