Since the COVID-19 pandemic, access to adequate, affordable, reliable broadband has become essential to many aspects of modern life. However, while urban centers in Canada already benefit from high-speed broadband services, many rural/remote and Northern communities face increasingly concentrated spaces of exclusion associated with digital divides. Inequalities in broadband services in Northern Canada have long been recognized by the federal government, which has initiated policies, regulations and funding programs to support the deployment of better connectivity infrastructure and services. Historically, many of these initiatives reflect a top-down approach that fails to consider the diversity of the communities and regions they are designed to support. Here, we focus on a case study of a policy consultation held by the national telecommunications regulator in an effort to learn current issues and challenges in the North. Consistent with existing research, our findings revealed that the most frequently reported challenges are the high cost of access, slow speeds, and limited competition. We also point out fewer submissions from smaller rural communities and argue that policymakers and researchers should pay closer attention to place-based challenges identified in different types of communities, and adopt more precise engagement tools and processes to encourage input from community members.