Website Usability Research Articles

Evaluasi Usability Website Pelatihan Online XYZ Menggunakan Metode System Usability Scale

Evaluation of the website process which aims to increase user satisfaction and can provide an evaluation of website development. The usability of this website looks at the extent of the website's usability. This research was conducted on the XYZ Online Training Website which aims to convey usefulness on the website. The method used is the system usability scale (SUS) with 10 questions to measure the usability aspects of the website. Questionnaires were used to collect data, consisting of 100 respondents consisting of Internship Participants/Alumnus and the General Audience who had visited and used the XYZ Online Training website. The results of this research found that the XYZ Online Training website had an SUS score of 46.93 which was in category f and was unacceptable. Thus, it can be said that the usability level of the XYZ Online Training website has poor usability criteria which is unreliable and unable to meet the desires and needs of its users. Then the management can improve services and improve services according to complaints experienced by users.

ENHANCING WEBSITE USABILITY TESTING: CORRELATING EYE-TRACKING, GSR, AND SUS DATA WITH RESPECT TO GENDER PREFERENCES

Having a professional team of web developers can produce a professional website, but cannot guarantee an expected usable website. This study presents a comprehensive multilayer approach for examining the correlations between different layers of user consciousness in website usability testing. It utilizes visual attention data from eye-tracking, emotional engagement data from galvanic skin response, and self-reporting data from the system usability scale. Testing AUK and UoZ university websites with 18 users using the Gazepoint GP3 system revealed insightful correlations among different layers of user consciousness, such as high emotional engagement is associated with higher fixation counts and shorter time-to-complete and thus lower SUS scores. Whereas low emotional engagement is associated with lower fixation counts, longer time-to-complete, and thus higher SUS scores. Gender preferences verifies the results from the literature on female users generally experiencing higher emotional arousal thus having lower time-to-complete and lower SUS scores. Design problems are presented in the form of improvement recommendations. The findings of the study highlight the importance of considering different layers of user consciousness in website usability testing, as well as the importance of gender preferences. Finally, current limitations and future works are presented.

Usability of a Web-Based Registry for Preclinical Alzheimer's Disease: Implications from a Cross-Sectional Online Survey.

We have been conducting a Japanese trial-ready cohort web study since 2019 as a web-based online registry to enroll individuals with preclinical Alzheimer's disease to facilitate trials on Alzheimer's disease prevention. The usability of a website might be an important factor in determining user participation and retention. We conducted a user questionnaire survey to analyze the usability of the Japanese trial-ready cohort website and user characteristics for future website improvement. This was a cross-sectional prospective observational study. Online survey using Google Forms. Among the Japanese trial-ready cohort web study participants, we enrolled those who provided consent to participate in the study and had completed one or more Cognitive Function Instrument tests before May 2, 2023. We sent an invitation e-mail, including the questionnaire web address, to eligible participants on July 21 and 22, 2023. We analyzed the questionnaire answers, including the system usability scale score and time of response (in 24 h). We also compared the respondents' characteristics with that of all the Japanese trial-ready cohort web study participants to identify features associated with an increased/decreased response rate to the questionnaire. Among the 10,112 Japanese trial-ready cohort web study participants that we sent invitation e-mails, we received 1,574 eligible responses (15.6%) within three weeks of the response acceptance period. The mean system usability scale score was 67.6, and no difference in system usability scale scores was observed in terms of age or sex. Approximately half of the respondents of the Japanese trial-ready cohort web study heard about it online, whereas one-fourth heard about it via newspapers. Contribution to drug development for dementia treatment was the most frequent motivation for participating in the Japanese trial-ready cohort web study (51.5%), followed by participation in the latest research (48.1%), concerns about self-memory (43.4%), and a family history of dementia (34.6%). Female respondents responded approximately 1.5 h later than male respondents. Lastly, those who had participated in the Japanese trial-ready cohort onsite study, were in their 70's, or had a larger number of Cognitive Function Instrument or Cogstate tests completion history were more likely to respond to the current online survey (relative risk of response > 1). We conducted an online survey using Google Forms for participants in the Japanese trial-ready cohort web study to determine the usability. The results of this study might help to improve the user experience of the Japanese trial-ready cohort website itself, increase the web study registrants, maintain user retention, facilitate future online surveys, and serve as a reference for other web-based registries of presymptomatic disease status.

A reforming municipal waste management model with the internet of things (IoT) for smart garbage tracking and optimization

Municipal waste management is crucial for cities as it enhances the urban atmosphere, conserves assets, and safeguards the ecological balance. An adequate and effective waste management strategy leads to significant environmental issues. The absence of dustbins, littering, and improper usage of dustbins create unsanitary conditions in cities and harm the ecosystem. The theft or destruction of the dustbins is a significant issue. This research uses deep learning-based classifiers with the Internet of Things (IoT) and a cloud computing approach to accurately categorize trash at the start of garbage collection. The research categorizes recyclable garbage into six groups: plastics, glass, paper or cardboard, metallic items, textiles, and other recyclable materials to aid future waste disposal. Convolutional Neural Networks (CNN) are used for trash categorization. This study tries to provide a basic answer to this issue via IoT technologies. A function will be added to the user's website to inform them about the present condition of the closest smart waste bins. This will allow users to locate and use the nearest bin if the one in their area is full. This research intends to enhance the safety of smart waste bins by securing the sensors and implementing bins with a concrete body to prevent theft and damage.

Predicting repurchase intentions with website usability: a parallel mediation of perceived customers satisfaction and service quality confirmation

Predicting repurchase intentions with website usability: a parallel mediation of perceived customers satisfaction and service quality confirmation

From clicks to carts: Examining the role of perceived flow and customer satisfaction as mediators in social media e-commerce

Customer satisfaction is the bedrock of e-commerce. This study identifies the factors and consequences of the perceived flow of consumers with shopping websites. The research scrutinizes the association linking purchase intentions arising from customer satisfaction, website quality and perceived flow by incorporating the model of Stimulus Organism Response. The data were collected from online shoppers using purposive sampling targeted through social media. The data from 270 respondents have been analyzed using SmartPLS incorporating the Partial Least Square-Structural Equation Modeling. The assessment showed an important beneficial impact of website usability, their security, functionality, and privacy features on the perceived flow of customers. Furthermore, perceived flow has been found to affect customers’ purchase intentions as well as satisfaction, and lastly, purchase intention is induced by how satisfied customers are with their shopping experience. The findings identify how important perceived flow functions in enhancing purchase intentions and customer satisfaction online. The findings can be noteworthy for online businesses and banks to improve online shopping experience and transactions.

ANALISA USABILITY TESTING PADA WEBSITE DESA BANDUNG MENGGUNAKAN METODE SYSTEM USABILITY SCALE

The desabandung.id website is an information website managed directly by the Bandung Village government. Based on initial observations of the desabandung.id website, researchers had a little difficulty understanding the initial appearance when they first visited the website. The amount of information presented with such dense content makes it difficult to focus on one thing. We still found website pages with errors and several menus that had no content. Based on these initial observations, the aim of measuring usability on the desabandung.id website is to determine the website display standards according to user requirements. The method that will be used to calculate the level of website usability is the system usability scale method. Data was obtained from filling out questionnaires carried out by 95 respondents as users of the desabandung.id website. The calculation results using the SUS method obtained a value of 77.5. The assessment obtained was that the website received an "Acceptable" range and a Grade C with an "Excellent" rating. This assessment indicates that the desabandung.id website as a whole is well received by users. However, to improve the quality of the website, there are 7 page designs as recommendations for improvement to increase the comfort of website users

Analisis Tingkat Usabilitas Website Perguruan Tinggi Menggunakan System Usability Scale (SUS)

In the digital era, the existence of a website is a necessity for universities. Websites can be an effective marketing tool because they can reach higher education audiences globally without being limited by geographic boundaries. However, website managers must ensure that the website has good quality and visibility. One tool for measuring the level of website usability was the System Usability Scale (SUS). SUS was chosen because it was considered a simple instrument but can provide an overview of the level of website usability. This research involved 866 student website users. The measurement results show that the website obtained an SUS score of 61.4. This score was then interpreted into three scales, namely Grade Scales, Adjective Ratings and Acceptability Ranges. The results show that the score were categorized into the "D", "Good" and "Marginal Low" categories for the Grade Scales, Adjective Ratings and Acceptability Ranges respectively. This SUS score shows a fairly low level of usability, therefore website improvements, especially in terms of website visuals, are important to do immediately.

An eye-tracking-based approach to evaluate the usability of government portal websites in pilot smart cities

PurposeThe study aims to pioneer an innovative approach for the evaluation of government portal websites (GPWs) by introducing an eye-tracking-based method. The research meticulously pinpoints and analyses the distinct usability issues and challenges that users encounter while navigating and interacting with GPWs.Design/methodology/approachThis study devises an eye-tracking-based GPW usability evaluation approach, which focuses on the major functions (i.e. government information disclosure, government services and interactive responses) of GPWs. An Entropy Weighted Technique for Order Preference by Similarity to an Ideal Solution (EW-TOPSIS) method is employed to process eye-tracking indicator results for deriving GPW usability results.FindingsThe proposed approach is demonstrated to assess the usability of 12 GPWs in pilot smart cities in China, and it is found that most GPWs have lower-than-average usability. GPWs with low usability require more cognitive load that exhibit increased fixation and saccade. The comparisons among the GPW usability results from (1) the eye-tracking experiment, (2) questionnaire surveys and (3) the ready-made performance evaluation report validate the effectiveness of eye-tracking-based GPW usability evaluation.Originality/valueThe work contributes to shifting the GPW usability evaluation approach from a subjective judgment paradigm to an objective paradigm, as well as provides implications for enhancing GPW usability, including improving search function, reducing website complexity and prioritizing user needs.

E-Commerce Website for Agricultural Products using Flutter and Cloud Technologies

This project aims to revolutionize the pesticide distribution model by enabling manufacturing companies to directly sell their products to customers while minimizing costs. Traditional pesticide distribution involves multiple intermediaries, leading to increased prices for consumers. Our solution leverages modern technology and innovative strategies to streamline the supply chain, ensuring affordability and accessibility for end-users. agriculture products involve designing a platform that facilitates the online buying and selling of agricultural items. The website would include features like product listings, categories for various agricultural products, a secure payment gateway, user authentication, search functionality, and a responsive design for optimal user experience across devices. Additionally, integrating features like reviews, ratings, and a user-friendly interface would enhance the website's usability and customer engagement. It will allow farmers, suppliers, and consumers to buy and sell items related to agriculture seamlessly.

Trust and website conversion in consumer responses to green product purchasing: A new perspective through the lens of innovative website Design's technology integration

This study aims to investigate the role of trust and website conversion in consumer responses to green product purchasing, with a new perspective through the lens of innovative website design's technology integration. To achieve this objective, an online survey was conducted with a sample of 384 consumers in Thailand. The results reveal that user trust in innovative website design are significant predictor website conversion in consumer responses to green product purchasing. Innovative website design's technology integration positively influences anticipated website usability and anticipated website quality requirements, which, in turn, enhances trust and leads to increased consumer conversion to green product purchasing. Moreover, anticipated website quality requirement acts as a partial mediator in the relationship between technology integration of innovative website design and user trust in innovative website design. The relationship between user trust in innovative website design and conversion of consumer response to green product purchase is notably strong (β = 0.203, p-value = 0.014), with user trust accounting for roughly 57.1 % of the variability in consumer conversion (R2=0.571). This substantial link suggests that in the broader context, enhancing elements that build trust within a website's design is crucial as it influences over half of the consumer's decision-making process related to green product purchases. Essentially, for industries and markets centered around eco-friendly products, investing in strategies to bolster user trust in their digital platforms could significantly drive consumer response and engagement. These findings have important implications for marketers and website designers seeking to enhance their green product sales by developing innovative website designs that incorporate technological integration and build trust with consumers. Both markers and website designers can use these insights to optimize their website design strategies, leading to increased conversion rates.

Acceptability and usability of the Planning Advance Care Together (PACT) website for improving patients' engagement in advance care planning

ObjectivesMost prior advance care planning (ACP) interventions lack integration of the social context of patients' ACP process, which patients indicate is critically important. The current study developed the Planning Advance Care Together (PACT) website to foster inclusion of loved ones in the ACP process. MethodsTo provide feedback about the PACT website, patients with advanced cancer (N = 11), their caregivers (N = 11), and experts (N = 10) participated in semi-structured interviews. Patients and caregivers also completed standardized ratings of acceptability and usability. ResultsOverall, patient (n = 11) and caregiver (n = 11) ratings of acceptability and usability of the website exceeded benchmark cut-offs (≥24 on the Acceptability E-Scale and ≥ 68 on the System Usability Scale). Patients, caregivers, and experts liked the topic of ACP but felt that it could be emotionally challenging. They recommended focusing more on planning and less on end of life. They appreciated being able to include loved ones and recommended adding resources for caregivers. ConclusionsStudy findings support the preliminary usability and acceptability of the PACT website. Findings will be used to inform a modified prototype of the PACT website that is interactive and ready for field testing with patients with advanced cancer and their loved ones. InnovationWe utilized a novel application of the shared mind framework to support patients with advanced cancer in engaging their loved ones in the ACP process.

Analysis of the Saintekmu Website Quality on User Satisfaction Using the Modified System Usability Scale and Webqual 4.0 Method

Today, websites are a major means of finding or providing information. The Saintekmu website was created to offer top-notch service to students. One way to ensure that the website's services are appropriate and that information technology is being used to its fullest potential is to evaluate the level of service provided and improve its quality. This study aims to compare the results of two methods - the System Usability Scale (SUS) and Webqual - used to determine the quality and expectations of website users. The study distributed questionnaires online using Google Forms and had a sample size of 20 students. The data collected was analyzed using the SPSS program. The results of the SUS method indicated that the website acceptability range was in the marginal category, with a score of 69.9 and a classification rating of OK. The Webqual method yielded an R square of 0.948, indicating that the website's usability, quality, and interaction variables had a significant effect on user satisfaction. All WebQual 4.0 dimensions had a positive and significant effect on user satisfaction, both partially and simultaneously. This study provides Muhammadiyah Saintek University with reference material to evaluate its website in the future.

Usability testing of a website through different devices: a task-based approach in a public university setting in Bangladesh

Purpose This study aims to investigate the usability of a public university website for measuring its efficiency, users’ satisfaction or anxiety while searching for and retrieving information through different devices. Design/methodology/approach A task-based approach was adopted for the study. Twenty-eight participants were asked to complete 11 information-searching tasks on the website. The participants were divided into two groups. The tasks were carried out by members of each group, using desktop and mobile devices in a rotating fashion. Volunteers observed the participants' actions and recorded information regarding their productivity, time usage (using a timer), satisfaction or annoyance while performing each task. Finally, based on the use of the devices, a comparison was established between the participants' performance accuracy, efficiency and anxiety. Findings The study provides an overview of a task-based user experience carried out on the university website using a combination of qualitative and quantitative research methods. According to the results, participants' satisfaction levels were generally high, and their anxiety levels were low while completing the tasks on a mobile device. In comparison to the desktop, it took less time overall to complete all tasks. On the other hand, using a desktop computer (97.1%) resulted in better task completion success rates for participants than using a mobile device (85.7%). Originality/value No previous task-based evaluation study of this kind has been conducted to assess the usability of any university website in Bangladesh.

Development of an Assessment Model for Electric Circuit Courses Based on "Free Campus Learning (MBKM) According to Industry Needs" Using an Expert System

The aim of the research is to develop an MBKM-based assessment model for electrical circuit courses according to industry needs by using an expert system to provide recommendations in determining implementation policies on campus. The aspects assessed are the validity, practicality and effectiveness of the model. The instruments used are observation sheets, interview guides and questionnaires for students, lecturers and industry. And also use tests to measure student learning outcomes. The research population at the Faculty of Engineering, Padang State University, sample selection using a purposive sampling technique was 55 students and 5 lecturers, and industry instructors. Descriptive data analysis techniques to measure the validity, practicality and effectiveness of the model. And also the test uses Structural Equation Modeling (SEM) using the SMART PLS application. The findings from the needs analysis of an expert system-based assessment model are that the results are very much needed. In line with the results of observations and interviews, it shows that there are still problems that occur in learning activities, assessment and MBKM, which requires the development of assessment models. Meanwhile, the results of expert validation produce data models, questions and websites (usability), information quality, information quality or interaction quality that are proven to be valid. Likewise, the practicality of the lecturers' and students' responses proved to be practical. For student learning outcomes, the average student learning outcomes are classified as good. These findings were novelty by using CAT technology, expert systems, MBKM, holistic assessment, and student assessment needs in industry. The suggestion for this research is to be able to add the latest technology to the MBKM assessment.

The Healthy Hearts Project: Development and evaluation of a website for cardiovascular risk assessment and visualisation and self-management through healthy lifestyle goal-setting.

Materially deprived communities in the UK have excess morbidity and mortality from cardiovascular disease (CVD) but are less likely to engage with formal care pathways. Community engagement and e-health may be more effective ways to promote risk-reducing lifestyle change. The "Healthy Hearts Project" website was designed for use by community health workers (CHWs) for cardiovascular risk assessment and lifestyle goal setting, or for independent use by community members. This paper describes the website's development and evaluation. The website was developed using interactive wire frame prototypes in a user-led approach. Qualitative evaluation of the completed website's usability and acceptability was conducted using the "Thinking Aloud" method in a purposive sample of 10 participants (one voluntary sector employee, three CHWs, two community members and four healthcare professionals). Thinking Aloud interview transcripts were thematically analysed using an inductive approach. A separate quantitative evaluation of usability and the effect of using the website on CVD knowledge and beliefs was conducted. A random sample of 134 participants, recruited using the online platform Prolific, completed the "Attitudes and Beliefs About Cardiovascular Disease" (ABCD) questionnaire before and after using the website, along with the System Usability Scale (SUS). Qualitative evaluation-Four key themes were identified: 1) Website functionality and design-participants generally found the website easy to use and understood the risk communication graphics and the feedback and goal-setting features,; 2) Inclusivity and representation-most participants considered the website inclusive of a range of users/cultures; 3) Language and comprehension-participants found the language used easy to understand but suggested reducing the amount of text; 4) Motivation and barriers to change-participants liked the personalized feedback and empowerment offered by goal-setting but commented on the need for self-motivation. Quantitative evaluation-The mean score across all domains of the ABCD questionnaire (from 2.99 to 3.11, p<0.001) and in the sub-domains relating to attitudes and beliefs around healthy eating and exercise increased after using the website. The mean(sd) score on the SUS was 77.5 (13.5). The website's usability was generally rated well by both quantitative and qualitative measures, and measures of CVD knowledge improved after use. A number of general recommendations for the design of eHealth behaviour change tools are made based on participants' suggestions to improve the website.

EVALUASI PADA WEBSITE SRAGENKAB.GO.ID MENGGUNAKAN METODE WEB USABILITY EVALUATION (WEBUSE) DAN WEB CONTENT ACCESSIBILITY GUIDELINES (WCAG) 2.1

The sragenkab.go.id website serves as a vital platform supporting the operations of the Sragen district government, disseminating accurate and prompt information to the public. However, various issues hamper its functionality, such as interface display problems, unclear layout, non-functional links, excessively simple design, and slow response times. To address these concerns, this study aims to evaluate the sragenkab.go.id website's usability and accessibility aspects using the Website Usability Evaluation (WEBUSE) method and the Web Content Accessibility Guideline (WCAG) 2.1 method, respectively. Using the WEBUSE method, a survey questionnaire was distributed to 100 respondents from Sragen to assess the usability level of the website. The obtained score of 0.65 indicated that the website's usability is categorized as "good" and has been accepted by the users. On the other hand, the accessibility evaluation using the WCAG 2.1 method, with the assistance of the WAVE tool and accessibilitychecker, revealed a score below 75%, indicating a significant risk of non-compliance with international accessibility standards. In conclusion, the sragenkab.go.id website exhibits commendable usability; however, it falls short in terms of accessibility. The findings emphasize the importance of optimizing the website's accessibility to adhere to international regulatory standards, ensuring equitable access to information and services for all users. Future improvement efforts should focus on rectifying accessibility issues to enhance the overall user experience and inclusivity of the website.

Designing UI/UX For SDN 1 Sukamulya Ciamis Website Using the Five Planes and WEBUSE Methodologies

The web-based information world is currently experiencing rapid growth, encompassing interactive, dynamic, and static elements, with educational institutions being one of its prominent users. It provides swift and precise information services, contributing significantly to the fundamental development of the education sector. The school profile website from the Ministry of Education and Culture (KEMENDIKBUD) currently only provides basic profile features. Due to the lack of information and features on the website, a redesign and further development are necessary. Therefore, this research, based on interviews with relevant parties such as SDN 1 Sukamulya, calls for a redesign and development of the website. The approach taken in this redesign and development utilizes the Five Plans method. The creation of a website that aligns with user preferences, combines an attractive design, and offers an experience that meets user needs. The design and development of this website will be evaluated using the WEBUSE method. WEBUSE (Web Usability Evaluation) is a method for assessing the extent of usability based on a comprehensive usability criteria questionnaire. In the UI/UX design phase, the Five Planes method was applied, and after the design phase, the website's feasibility was assessed using the WEBUSE method. This research successfully designed a website for SDN 1 Sukamulya by applying the Five Planes method in the design process. Based on the comparison of evaluations using the WEBUSE method, the usability score of the website improved from a usability score of 0.657, falling into the "good" range (0.6 - 0.8), to a usability score of 0.829, falling into the "excellent" range (0.8 - 1). This score indicates that the website's usability level is excellent, demonstrating that the design and development efforts have successfully provided an outstanding user experience.

Assessing Interactive Web-Based Systems Using Behavioral Measurement Techniques

Nowadays, e-commerce websites have become part of people’s daily lives; therefore, it has become necessary to seek help in assessing and improving the usability of the services of e-commerce websites. Essentially, usability studies offer significant information about users’ assessment and perceptions of satisfaction, effectiveness, and efficiency of online services. This research investigated the usability of two e-commerce web-sites in Saudi Arabia and compared the effectiveness of different behavioral measurement techniques, such as heuristic evaluation, usability testing, and eye-tracking. In particular, this research selected the Extra and Jarir e-commerce websites in Saudi Arabia based on a combined approach of criteria and ranking. This research followed an experimental approach in which both qualitative and quantitative approaches were employed to collect and analyze the data. Each of the behavioral measurement techniques identified usability issues ranging from cosmetic to catastrophic issues. It is worth mentioning that the heuristic evaluation by experts provided both the majority of the issues and identified the most severe usability issues compared to the number of issues identified by both usability testing and eye-tracking combined. Usability testing provided fewer problems, most of which had already been identified by the experts. Eye-tracking provided critical information regarding the page design and element placements and revealed certain user behavior patterns that indicated certain usability problems. Overall, the research findings appeared useful to user experience (UX) and user interface (UI) designers to consider the provided recommendations to enhance the usability of e-commerce websites.

Concept to Reality: An Integrated Approach to Testing Software User Interfaces

This paper delves into the complex task of evaluating a website user interface (UI) and user experience (UX), a process complicated by gaps in research. To bridge this, we introduced an innovative human–computer interaction (HCI) framework that synergizes expert cognitive walkthroughs and user surveys for a comprehensive view. We transformed user responses into three key domains—control, engagement, and goal. Our work also generalized an extract of four context-level data metrics for a robust evaluation. The numerical evidence, such as a C1 score of 4.1, surpassing the expert usability benchmark, indicated our framework’s effectiveness. Our research not only addresses an essential gap by integrating assessments from both users and experts, but also offers actionable insights for UI/UX design. The findings extend beyond this specific context, providing a potent evaluation tool for website usability across various websites. Lastly, the research underscores the importance of prioritizing users’ needs and expert recommendations in design principles, significantly contributing to the broader domain of website usability and user experience.