Tourism Shopping Research Articles

Livestreamed tourism shopping: consumers’ attitudes and behaviors

Purpose This study aims to investigate how source attractiveness (including platform credibility, product appeal and streamer attractiveness) and information quality impact viewers’ cognition and flow state. Additionally, it examines how these factors influence the development of consumer attitudes and behaviors toward livestreamed tourism shopping, as well as the moderating roles of perceived risk and personal characteristics. Design/methodology/approach A sequential mixed-methods research design was used. In addition to a literature review, 15 interviews were conducted to identify measurement items for the subsequent questionnaire survey. Sample 1 (n = 209) was used to refine these measurement items, whereas Sample 2 (n = 227) was used to evaluate the measurement model and test the proposed hypotheses. Findings Findings reveal that source attractiveness (streamer attractiveness, tourism product attractiveness and platform credibility) and information quality significantly influence customers’ behavior formation, with cognition and flow state acting as mediators. Findings further confirm the moderating effect of perceived risk in a livestreamed shopping environment. Practical implications The findings provide new insights into how consumers select livestreamed shopping platforms. As viewers assess the credibility and trustworthiness of each component to form their perception of the overall platform’s credibility, companies should market their products through credible platforms, studios and stores with extensive reach. It is also critical to collaborate with streamers who are sincere, trustworthy, knowledgeable and professional. Since perceived risk lowers consumer behavioral intentions, live streamers, platforms and merchants should offer convincing and credible arguments to alleviate viewers’ perceived risks. Originality/value This study advances the literature on livestreamed shopping by broadening the conceptualization of source attractiveness to include three dimensions: streamer attractiveness, product attractiveness and platform attractiveness. Furthermore, it differentiates itself from existing studies by integrating and adopting multidimensional measurements of cognition (perceived usefulness and ease of use) and flow state (control, enjoyment, curiosity and concentration).

INDONESIAN’S TOURIST SHOPPING JOURNEY (TSJ) DURING AND AFTER THE COVID-19 PANDEMIC

This study aims to determine the effect of performance expectancy, effort expectancy, social influence, facilitating condition, pleasure, and arousal on the intention to use smartphones on the Tourist Shopping Journey (TSJ) on domestic tourists in Indonesia. There are two conditions in this study, namely during the Covid-19 pandemic and after. Data processing in this study used SPSS 24.0 and AMOS 24.0. The results showed that during the Covid-19 pandemic, the variables of facilitating condition and pleasure affected the intention to use smartphones when shopping on tourist trips. Meanwhile, in conditions after the Covid-19 pandemic, the influential variables are facilitating conditions and arousal.

Exploring shopping tourism as an adjunct therapy to improve mental health: Evidence from PLS‐SEM and NCA

AbstractWhile previous tourism studies have examined mental health, additional research is necessary. Drawing on Rogers' theory of person‐centered therapy and self‐determination theory, this study explores shopping tourism as an adjunct therapy to improve mental health. 309 residents from Hong Kong who had shopping tourism experiences were surveyed. Partial Least Squares‐Structural Equation Modeling (PLS‐SEM) and Necessary Condition Analysis (NCA) were adopted. The results showed that shopping hedonism, consisting of memorable and fashion shopping, and tourism escapism had specific effects on tourists' self‐congruence and eventually enhanced mental health. While tourism escapism was shown through PLS‐SEM to be non‐significant in driving shopping tourists' self‐congruence, it proved to be a necessary condition of such self‐congruence in NCA. This study recommends that government agencies promote shopping tourism as a non‐conventional way of enhancing people's mental health. Destinations can also attract shopping tourists from the perspective of promoting their mental health.

The Royal Treatment

The Royal Treatment

Tourists’ Luxury Value and Sustainability Perceptions of South African Exotic Leather Products

Travelling mostly involves expenditure on products beyond daily consumables (i.e. tourism shopping), but sometimes tourists visit a country with the specific intention of acquiring goods unique to that particular context, either for personal or commercial use. This type of “shopping tourism” contributes to the growth of luxury markets such as the exotic leather industry. In stimulating shopping tourism and promoting the local exotic leather industry, it is crucial to understand tourists’ underlying perceptions and sustainable values that influence their luxury shopping behaviour. Using animal skins to create fashion accessories involves several environmental concerns and remains controversial among American and Chinese consumers, who rank among the world’s top luxury goods spenders. This research, therefore, investigated American and Chinese shopping tourists’ luxury value perceptions, sustainability excellence perceptions, and purchase intent for South African exotic leather products. Data was derived from a purposive sample including both American and Chinese tourists, aged 25 years and older, who had either visited South Africa in the past or intended to visit the country soon. A structured online questionnaire consisting of scales adapted from prior empirical research was developed. The English version of the questionnaire was translated into Mandarin and Cantonese for Chinese tourists. Data analysis involved two structural equation models (one based on the American and another on the Chinese tourists’ responses) to test hierarchical relationships among variables. The results confirm that personal luxury value strongly influences sustainability excellence and the purchase intent of exotic leather products for both American and Chinese respondents. These findings highlight the potential of positioning South Africa as a luxury shopping tourism destination for exotic leather products, thus contributing toward economic growth and employment opportunities. However, environmental concerns must be addressed to conform to Eastern and Western tourists' sustainable luxury value perceptions.

Valparaíso: Touristification and displacement in a UNESCO city

ABSTRACT Tourism has become a sector that is transforming historic areas of the current city. Its impact on the quality of life of communities, local economy, access to affordable housing, urban landscape, is being analyzed from studies on gentrification and touristification. This article analyzes the case of Valparaíso (Chile) and how the declaration of its historic area as a UNESCO World Heritage site in 2003, triggered a process of touristification. Through public programmes and private investment, houses were transformed into tourist shops and hotels, shaping a tourist bubble in these residential areas. How inhabitants felt and experienced the tourist transformation of their neighborhoods was analyzed through the use of interviews. The residents reports material and symbolic changes in their living conditions, which are experienced as pressure by displacement from their neighborhood. A pressure expressed in the loss of privacy, depopulation and loss of community networks, the displacement of neighborhood shops, the increase in property taxes, and the absence of public subsidies to rehabilitate their homes. The results place pressure by displacement as one of the main mechanisms of dispossession in historic areas of Latin American cities and suggest that in cities configured from neoliberal urban policies the UNESCO designation acts as a device that strengthens this dispossession.

“I refer to it as throwing wads”: strategic use of multiple normative orders to manage touristification of consumption spaces in Amsterdam

As multifunctional places that combine shopping and hospitality with public space and residential functions, urban consumption spaces are sites where different normative orders surface and sometimes clash. In Amsterdam, such a clash emerged over touristification of consumption spaces, eroding place attachment for local residents and urging the city government to take action. Based on policy analysis and interviews with entrepreneurs and key informants, we demonstrate how Amsterdam’s city government is responding to this issue, using legal pluralism that exists within formal state law. Specifically, the city government combines four instruments to manage touristification of consumption spaces, targeting so-called tourist shops with the aim to drive them out of the inner city. This strategic combination of policy instruments designed on various scales and for different publics to pursue a local political goal jeopardizes entrepreneurs’ rights to legal certainty. Moreover, implicitly based on class-based tastes and distrust towards particular minority groups of entrepreneurs, this policy strategy results in institutional discrimination that has far-reaching consequences for entrepreneurs in itself, but also affects trust relations among local stakeholders.

Traditional Market Development Strategy as a Shopping Tourism Attraction in West Lombok Regency, West Nusa Tenggara: Case Study of Tenten Golong Traditional Market

Markets play an important role in the economy of a rural community. The market not only functions as ameeting place for sellers and buyers to carry out transactions, but also increases its function as a center forvarious community activities ranging from selling artistic, agricultural, handicraft, culinary, cultural, religiousproducts with the existence of the Melanting Temple for Hindus, especially those earn their living as traders inthe market. So it is very appropriate for the market to be called the center of the economy and also a touristattraction, especially shopping tourism. The existence of this market, some of which are global, some aredeveloping on a regional scale or traditional markets are found in every village in Indonesia, including onLombok Island, West Nusa Tenggara Province. In 2023, West Nusa Tenggara Province targets 2 million touriststo visit and spend their free time and money on holidays, whether they come in groups or independently. Forthe arrival of tourists, it is necessary to provide adequate tourist accommodation and tourist attractions, interms of quality and quantity. One of the tourist attractions offered to tourists visiting West Nusa TenggaraProvince is the Tenten Traditional Market with its various unique potentials which is not yet widely known andthere is a need for a development strategy in this qualitative descriptive research which is analyzed using SWOTAnalysis. With this SWOT analysis, the strengths, weaknesses, opportunities and threats that occur inconnection with the existence of the Tenten Golong Traditional Market as a tourist attraction in West NusaTenggara Regency are known. After knowing the elements of this SWOT, it is concluded that the TentenTraditional Market has the potential to be developed into a shopping tourist attraction by implementing severalgood strategies to improve the internal environmental conditions of the market, the quality of human resourcesmanaging the market, product quality, marketing and the external environment in outside that market.Keywords: Traditional Market, Development Strategy, SWOT Analysis

Framing a Relational Typology of Tourism Shopping Space by Affective Atmosphere: Thinking with Assemblage

ABSTRACT Shopping venues are important resources to improve the tourist experience in a destination. Previous studies mainly take reductionist understandings of the functions of destination shopping venues. It ignores the tourist shopping process where multiple human and non-human actors assemble the tourism shopping space (TSS) and shape the venue’s function relationally. By reviewing the conceptual connection between assemblage and affective atmosphere, we propose a relational typology of TSS defined by its affective atmosphere, thus approaching the functions of destination shopping venues in dynamic. This typology is visualized as a coordinate system with two spectrums: the atmosphere at the action propensity ranging from buying to sightseeing, and the atmosphere at the emotional propensity ranging from familiarity to novelty. It is substantiated by the case of Chinese outbound tourists’ shopping in four different shopping venues in Frankfurt am Main, Germany. Our ‘assemblage-affect-atmosphere’ framework fosters cross-disciplinary insights between tourism shopping and consumption geography. Additionally, it provides destination managers with a relational perspective, enabling understanding and intervening in the functioning of destination shopping venues aligned with market and technological shifts.

The role of frame resonance in resistance to touristification: how Amsterdam came to ban tourist shops from its inner city

Recent studies on urban policy responses to increasing tourism have moved beyond the physical impact of tourism to also include the way tourism is framed by social movements. This paper contributes to this line of research with a focus on frame resonance: the extent to which frames strike a responsive chord with the public in general and policymakers in particular. We introduce a specific form of frame amplification through cultural resonance; the appeal to pre-existing societal beliefs. Using an analysis of policy documents, print, online and social media, we demonstrate that frames around tourist shops in Amsterdam appealed to pre-existing beliefs that portray the inner city as: a delicate mix of functions, an infrastructure for criminal activities, and a business card reflecting the city’s quality of place. These beliefs amplified frame resonance to such an extent that they convinced an initially reluctant local government to ban tourist shops from the inner city, a policy that undermines the accessibility and inclusivity of urban spaces that the local government aims to promote (SDG 11). This suggests that the contingencies in the local context that enable or foreclose the cultural resonance of frames are essential in understanding policy responses to touristification.

Exploring tourist shopping from the perspective of duty-free shopping: An analysis of online reviews

As an important part of tourist shopping, the study of duty-free shopping experiences is of great value for enhancing economic growth in the travel retail market and improving the image of tourist destinations. However, current research on duty-free shopping has failed to meet these practical requirements. To effectively identify tourists’ shopping needs and develop effective shopping strategies, we conducted a study from the perspective of destination marketing organizations. For comments on duty-free shopping, we used thematic modeling and sentiment analysis. The thematic analysis showed five themes based on the duty-free shopping experience: perceived variety and function, perceived online process, perceived service, perceived environment, and perceived cost. Our study begins with a duty-free shopping tourism experience and expands on relevant research findings to enrich the tourist shopping knowledge system. Through this study, we hope to provide appropriate and targeted recommendations for marketing shopping tourist destinations.

Motivation-Based Segmentation of Tourist Shoppers to Hainan During COVID-19

This research attempts to identify tourists’ shopping motives in Hainan in relation to their socio-demographic and trip characteristics in the context of Chinese domestic tourism during COVID-19. Using a motivational market segmentation approach, the study revealed three motivations: obtaining local cultural products, high quality gifts at good prices, and a diverse range of high quality products. Three distinctive groups emerged by motivational profile, namely, efficiency seekers, want-it-all shoppers, and unwilling shoppers. Significant differences in tourist shopping behavior were identified among the three groups regarding gender, age, income, region, and tourism motivation. The findings of this research will provide destination management organizations, tourism practitioners, and policy makers of both local and national governments with practical directions by which to approach the target markets, understand their needs, and understand the benefits they seek against the background of the integration of culture and tourism.

The impact of the COVID-19 pandemic on cross-border shopping tourism: the case of Hungary

By today the smooth functioning of the global economy has been highly dependent on the uninterrupted flow of factors across borders. The free flow of tourists is also inevitable for the proper functioning of the global tourism industry. However, tourism and various forms of cross-border (tourism) activities were put under unprecedented pressure due to the COVID-19 pandemic, since most countries, including Hungary, introduced serious restrictions on mobility to slow down the spread of the virus. This paper focuses on a relatively under-researched topic, cross-border shopping tourism in the context of the COVID-19 pandemic. Before the outbreak of the pandemic, shopping tourism was deemed to be an increasingly important component of the tourism value chain. Several studies have demonstrated that shopping has become one of the most favourable activities among tourists and one of the major categories of tourists’ expenditure. Based on the review of the relevant literature, the paper introduces the notion and forms of shopping tourism and discusses the major research topics with special regard to the effects of the pandemic and other types of crisis events. The impact of the pandemic on shopping tourism is observed through the example of Hungary, whereby the effects of restrictions, exchange rate fluctuations, and price-level differences on the number of in- and outbound shopping trips, and the related expenditures, are evaluated. Results show that re-bordering processes due to the pandemic have not only resulted in an unprecedented decline in cross-border shopping tourism, but they also contributed to the spatial restructuring of shopping (tourism) and retailing. The pandemic not only sustained cross-border differentials vital to shopping tourism but sometimes even created new forms of them; these differences, however, could not counter the negative effects of restricted international mobility. The paper aims to contribute to the literature on cross-border tourism by reviewing the effects and consequences of COVID-19 and related restrictions on shopping tourism.

In-destination online shopping: A new tourist shopping mode and innovation for cross-border tourists

ABSTRACT In-destination online shopping (DOS) refers to e-shopping by tourists for tangible goods in destinations. The evolving landscape of the retail industry and consumer trends are transforming the tourist shopping arena, making DOS a viable alternative or supplement to traditional tourist shopping, especially in the context of cross-border tourism. Through two studies, this research explores the emerging DOS phenomenon and examines factors leading to tourists’ DOS behavioural intentions. In Study 1, fourteen tourists with DOS experiences were interviewed to obtain preliminary insights. In Study 2, a theoretical model based on the Diffusion of Innovation Theory was tested with 319 cross-border tourists, incorporating tourist innovativeness, serendipity, transaction costs, and DOS adoption intentions. The results show that tourist innovativeness is positively associated with intentions to engage in DOS by triggering a sense of serendipity. However, certain transaction costs pose salient barriers that hinder DOS intentions. Theoretical contributions and practical implications are discussed accordingly.

Mississippi River Valley Voodoo

When visiting New Orleans, it is easy to assume that Voodoo, as practiced by the likes of the nineteenth-century “Voodoo Queen of New Orleans” Marie Laveau, is alive and well, as evidenced by the Voodoo-inspired tourist shops, merchandise, and art that are ubiquitous in the French Quarter. Such is not quite the case. Following more than a century of suppression, the religion that throve into the late nineteenth century was struggling to survive by the 1940s and may have ceased to exist as a living faith shortly thereafter. While some scholars have suggested that the African American Spiritual churches of New Orleans are modern manifestations of Voodoo, these congregations lack key features of the historical Voodoo religion and have but a tenuous connection with it. The city’s current practitioners of Voodoo, meanwhile, tend to be initiates of Haitian Vodou or West African Vodun. Ultimately, Lower Mississippi River Valley Voodoo, both in New Orleans and elsewhere, is best understood as a historical religion rather than a living tradition. Contemporary practitioners of “New Orleans Voodoo” are constructing an emerging religion from elements of African diasporic belief in a city deeply imbued with a legacy of Voodoo.

The Influence of Financial Literacy, Financial Technology on Financial Inclusion Mediated by Cashless Policy

Purpose The study aims to review access to payment system services, awareness and knowledge in the Sempaja Shopping Tourism Area so that it can evaluate appropriate policies to transform the economy cash-based to a non-cash economy Design/methodology/approach The research method used in this research is quantitative research with the nature of research is explanatory research. Data collection techniques are questionnaires and interviews. Findings Financial literacy, financial technology, cashless policy, and financial have strong and positive effects to the objectives of the study. Research limitations/implications This research has limitations in the sampling were not all of these MSMEs have switched to digital so for further research it would be better to use a sample of MSMEs that have switched to digital use. Originality/value This study seeks to evaluate the implementation of bankaltimtara policies with a view to assessing the prospects and challenges that are factors in encouraging financial inclusion.

MOTIVASI DAN KEPUTUSAN WISATAWAN NUSANTARA BERWISATA BELANJA KE TEMAN JOGER BALI

Shopping tourism has become an attractive choice for tourists to visiting Bali. However, shopping tourism leads to modern souvenirs store, and leaves the traditional art market which was previously a favorite place for shopping tourism. Thereiareimany factorsithat influenceitheidecision of tourists to choose a modern souvenir store such as Teman Joger. Motivation has become a push factor from within to satisfy all needs and desires, as well as a factor underlying the determination of tourist decisions. Data presented in this research were collected through distributing questionnaires to domestic tourists who visiting Teman Joger, interviews with related parties, and other sources. This research concludes that there are seven factors that influence motivation to Teman Joger, namely personality, internal, prestige, social, gratification, product, and physical. This research also found that motivation has a positive relationship and significantly influences to tourist decisions in Shopping Tourism at Teman Joger, with a percentage of 35.7 percent. This means that the decision of tourists in choosing the modern souvenir store that is Teman Joger, is influenced by 35.7 percent by motivational factors, while the other is influenced by other factors not explained in this study.

Evaluation of The Revitalization of Small Medium Industry Centers in Shopping Tourism in Tanggulangin, Kabupaten Sidoarjo

This article aims to analyze the Small and Medium Industry Center Revitalization Program for ICM on Shopping Tourism. The problem with the results of the revitalization program on shopping tourism that has been carried out by the Industry Service Office of Sidoarjo Regency. In order to approach this problem, the theory of Stufflebeam CIPP is used, namely Context, Input, Process, Product. The data were collected through observation, interview, and documentation techniques and analyzed qualitatively. The results of this study indicate; The context of planning for the ICM Center Revitalization for Shopping Tourism is based on the roadmaps of the Ministry of Industry by revitalizing the ICM Center Area for Shopping Tourism with eight indicators. The implementation input is assisted by the stakeholders; Public Works and Resources originating from the Special Allocation Fund. The evaluation process for the ICM Center Revitalization program on shopping tourism went well and smoothly, although there were several indicators that had not been implemented. Product achievements in the evaluation of the ICM center revitalization program on Shopping Tourism have an impact on the physical changes of the center but the increase in sales is still not felt. This study concludes that there are several indicators that have not been realized.

Planned or unplanned? Understanding the shopping behaviors and experiences of tourists

As borders reopen after years of lockdown due to the pandemic, the tourism economy is recovering and creating a wave of consumer demand. Travelers are expected to be more conscious of planning a trip and embarking to a destination. Therefore, it is necessary to comprehensively understand tourist behaviors. This study proposes the concept of planned and unplanned tourist shoppers, based on whether shopping is a primary trip goal for travelers. The findings reveal that shopping and experiences vary by tourist shopper types. This study provides a novel insight into destination marketing for tourist shoppers.

Spatial pattern and micro-location rules of tourism businesses in historic towns: A case study of Pingyao, China

Sustainable tourism development in historic towns has received widespread attention, but the distribution pattern and layout rules of the tourism businesses in it are not clear. Taking the ancient city of Pingyao in China as an example, this study explores the distribution pattern and verifies influence factors of the tourism businesses by a series of multivariate analyses. A spatial database with 1126 location information of tourism businesses is established based on point of interest (POI) data, including tourism attractions, tourism shopping, tourism catering, tourism entertainment, and tourism accommodation. Spatial distribution characteristics of tourism businesses are analyzed through the methods of standard deviation ellipse and Getis-Ord G i ∗ . The influence of street networks and tourism attractions on the distribution of tourism businesses are verified by space syntax method and examined with eWOM data. The result shows that priority location roads attract tourism attractions, tourism shopping, tourism catering, and tourism entertainment, except for tourism accommodation. Tourism attractions successively attract tourism shopping, tourism catering, and tourism entertainment, but without obvious influence on tourism accommodation. The influence characteristics of street networks and tourism attractions on the distribution of tourism businesses are summarized as ‘global’ and ‘local’, ‘select’ and ‘grade’, ‘stable’ and ‘changeable’. Three suggestions on the layout of tourism businesses in historic towns are proposed. The findings have important implications for both destination management and commercial business operation. • Identified distribution pattern of 5 types of tourism businesses in Pingyao, China. • Verified effects of street networks and tourism attractions on tourism businesses. • Summarized influence characteristics of street networks and tourism attractions. • Proposed suggestions on the layout of tourism businesses in historic towns.