Transport Services Research Articles

콜드체인 운송플랫폼의 IPA분석을 통한 가구 특성별 물류서비스에 관한 연구

Purpose: This study suggests logistics service improvements by analyzing the importance of, and satisfaction with, a domestic cold chain transportation platform. In addition, it differs from previous studies in that it is divided into single-person and multi-person households to understand the importance and satisfaction. Research design, data, and methodology: Data were collected on the importance of, and satisfaction with, service reliability, empathy, convenience, stability, and economic feasibility for service consumers who have used a cold chain transportation platform. Results: The cold chain transportation platform needs to provide additional services that can reduce the burden of transportation costs or increase satisfaction, and there is a need to improve the UI to make the delivery platform easier. In addition, in cold chain transportation services for single-person households, service quality improvement taking this into account is required. Conclusions: Through prior research, selection factors for a cold chain transportation platform were derived, and the implication is that service improvement is suggested through the IPA.

Возможности интеграции функции обмена местами в мобильное приложение «РЖД пассажирам»

Railway transport is traditionally preferred when travelling between 400 and 1000 km. Depending on financial possibilities and personal idea of comfort, passengers choose different types of cars. Despite the fact that the passenger is familiarised with the conditions of travel in advance (at the time of ticket purchase), requests to change seats with fellow travellers are often noted at the moment of boarding, which complicates the work of the car conductor, provokes violation of the Rules of Passenger Transportation and causes discomfort to persons with whom the passenger wants to agree on such an exchange. Despite the de facto existence of the problem, the carrier does not have statistical data on passengers' perception of seat exchange requests. This paper examines the need to introduce an additional parameter in the menu of the mobile application "RZD to Passengers" to enable early legitimate seat exchange in purchased tickets with provision for compensation for the passenger who expresses consent to the exchange in the incoming request. As a methodology of the research a set of methods of analysis, synthesis, deduction and induction was used. The author proposes to improve the quality of passenger service of long-distance trains by preventive solution of the issue of seat exchange, thereby eliminating the probability of conflict situations during the journey and reducing the number of violations of the Rules of Passenger Transport. This article may be of practical interest to companies providing passenger transport services on long-distance trains (e.g. JSC FPC, TC Grand Service Express, LLC Tverskoy Express).

Preference for Public Transportation Service Levels in Makassar City Towards Female Passenger Satisfaction

Basic services are government affairs that are mandatory and entitled to be obtained by every citizen, one of which is public transportation services. Although it has been regulated by Minimum Service Standards (SPM), the quality of public transportation services in Makassar City is still low and has not met expectations and satisfaction, especially for female passengers. The purpose of this study was to determine the satisfaction of female passengers with the quality of public transportation services in Makassar City. The respondents of this study were 96 female passengers of public transportation in Makassar City. This research is descriptive qualitative study that refers to the Regulation of the Minister of Transportation of the Republic of Indonesia Number PM 29 of 2015. This regulation outlines criteria such as security, safety, comfort, affordability, equality, and regularity for assessing the quality of public transportation services in Makassar City. The data analysis technique in this study uses descriptive analysis employing the Community Satisfaction Indicator (SMI) analysis method. Based on the results of calculations using the public satisfaction index method, it is known that the total number of service elements has a score of 43.86. Although this indicates that the overall quality of service is quite good, it is considered that women are not satisfied with the service provided. The relationship between the level of satisfaction with the quality of service affects women's preferences in choosing the mode they want to use.

PENGARUH DISIPLIN KERJA TERHADAP KINERJA DENGAN MOTIVASI SEBAGAI VARIABEL MEDIASI PADA PEGAWAI DINAS PERHUBUNGAN KOTA BALIKPAPAN

This research aims to determine the direct influence of work discipline and motivation variables on the performance of Balikpapan city transportation service employees, as well as to determine the indirect effect of work discipline on performance with motivation as a mediating variable for Balikpapan city transportation service employees. This research used a sample of 53 respondents with a questionnaire data collection method and analysis tools assisted by PLS software. The results show that (1) work discipline directly has a positive and significant effect on the motivation and performance of Balikpapan city transportation service employees; (2) motivation directly has a positive and significant effect on the performance of Balikpapan city transportation service employees; (3) Indirectly, work discipline influences the performance of transportation service employees by mediating motivation

Delays to accessing healthcare for older adults with disabilities in Bengaluru, India: views of healthcare providers and older adults

Introduction A person’s ability to live independently may be limited by physical and cognitive declines associated with ageing, including disabilities that affect mobility and self-care. This study examines the delays to accessing healthcare facilities among older adults who are frail or have disabilities, using the three-delays model. Methods A qualitative study was conducted during March and April 2022 among 21 older adults (aged 60 or above) who were frail or disabled (using assistive devices) in Bengaluru and nine key informants, consisting of geriatricians, physiotherapists, psychologists and NGO workers. Data were analysed using NVivo 12. Results Delays in accessing healthcare for older adults were attributed to multidimensional factors related to the individual (disability; lack of trust in healthcare workers; low/no income), the community and household (neglect/lack of awareness by the family; limited, inaccessible and unaffordable transport modes) and the health system (poor staffing; under-supplied healthcare facilities; waiting times at the hospital). Delays led to complications, hospitalisations and financial burdens for the older adults. The key informant interviews supported these findings. Conclusion This research highlights that it is important to overcome delays in accessing healthcare for older adults to ensure better health and wellbeing among this group. A holistic approach is needed to reach out to individuals, communities and households, and the healthcare system. Providing adequate transport services to hospitals should be planned in conjunction with the health department for timely delivery of care. Providing health insurance for older adults and improving geriatric care would be highly beneficial to improving health outcomes.

The Impact of E-Ticketing System on Bus Transportation Service in Tanzania

This study investigates the impact of the e-ticketing system on bus transportation services in Tanzania. The main objective of the research is to assess how the e-ticketing system influences various aspects of bus transportation in Tanzania. Specific objectives include examining the role of e-ticketing, identifying the challenges it poses, and exploring strategies for its improvement. Primary data were collected through well-structured questionnaires and in-depth interviews, providing both quantitative and qualitative insights into the effectiveness of the e-ticketing system. The findings reveal that the e-ticketing system has significantly enhanced revenue management, passenger convenience, sustainability, and fraud prevention, with significance levels of .02, .01, .02, and .02, respectively. These results highlight the system's valuable contribution to improving service quality. However, the study also identifies several challenges, including technical issues, connectivity problems, resistance to change, and security concerns. To address these challenges, the study proposes strategies such as increasing awareness and educational campaigns, upgrading technology and infrastructure, implementing offline options, and enhancing feedback and support mechanisms. These recommendations aim to optimize the e-ticketing system's effectiveness and address its limitations, ultimately improving the overall bus transportation service in Tanzania.

Pengaruh Persepsi Layanan Publik terhadap Migrasi di Indonesia

Population mobility occurs every day. Many factors encourage individuals to make the movement. In addition to economic driving factors, social factors such as public services also influence individual decisions to migrate. Regions with good quality public services will trigger migration growth. The quality of public services is assessed on individual perceptions. This research focuses on 4 (four) perceptions of public services, namely perceptions of transportation services, perceptions of education services, perceptions of health services, and perceptions of business license services. The test was carried out using the Random Effect Probit Regression method. We find that perceptions of transportation services, education and business permits have a significant effect on migration.

РАЗРАБОТКА КРИТЕРИЕВ, ОПРЕДЕЛЯЮЩИХ БЕЗОПАСНОСТЬ И КАЧЕСТВО ТРАНСПОРТНОГО ОБСЛУЖИВАНИЯ НАСЕЛЕНИЯ ГОРОДА

The quality system should provide for quality management at all stages of the life cycle of passenger transportation services, starting from the study of passenger flows and forecasting demand for transportation (transportation marketing) and ending with the analysis of services provided according to operational accounting data. In this article, based on the results of studies of various systems, the main criteria for building a quality management system for passenger transport enterprises are proposed, as well as their organizational distribution, the use of which will make it possible to form effective requirements for the quality of passenger transportation.

Mitigating data inaccuracy and supply chain challenges in Western Romania's automotive industry

The purpose of this paper was to emphasize the importance of data accuracy within internal logistics systems and their extended influence on supply chains in automotive industry through 6-month multiple case studies conducted on 3 first tier original equipment manufacturers (OEM) based in Western Romania. The study investigates the most common causes of data inaccuracies among automotive suppliers and their approaches to reduce consequential supply chain issues and be more agile. Data collection and analysis revealed that main issues arise due to ordering quantities mismatching actual customer demand, a wide range of order lot sizes, lead times and delivery reliability concerns and the reluctance to shift away from mainstream cost-effectiveness and towards strategic added value thinking. These issues sourced significant other related operational challenges such as excessive inventory, short-term stockouts and subsequent express shipping services or product-related inconveniences (quality and capacity levels, contracted volumes and dedicated lines). The paper sources different logistics and supply chain strategies used by the 3 OEMs, their features and operational performance, as well as their overall effectiveness, which can be applied by other automotive industry suppliers to improve own results. Introducing more reliable real-time data collection tools and performance metrics has started hauling more focus towards solving these prevalent issues with some ongoing improvement projects showing up to 25% better results. For one of the 3 OEMs introducing a new warehouse management system has already sourced an overall quality increase (5 percentage points) due to a 60% higher utilization of its production equipment.

The Geographical Location Of Nursing Homes: How Accessible Is Care In Our Ageing Society

Abstract Background With ageing demographics, the demand for residential nursing care is increasing. Some evidence and anecdotal experience suggests that nursing home care is often not available locally, resulting in individuals moving from their homes, communities and psychosocial support systems. Methods To evaluate if residential care in Ireland meets demand the number of residential care beds per 1000 adults>65years were estimated from publicly available data. Persons who sought access to the nursing home support scheme over a 6month period were reviewed. Their home location and nursing home location were analysed with respect to locality (city/suburban/town/rural), distance (km), travel time (minutes) and public service networks. Ethically approved. Results Nationally, the lowest availability of nursing home beds was Wicklow and highest Longford. Galway has 0.90 nursing home beds per1000 adults >65years. Of 262 consecutive cases presented to one local placement forum between July–December2023, 133 availed of the scheme and were resident in a nursing home at 3month follow-up. Exclusions included remained at home, deceased, or unknown. Nursing home location was city 6%(n=8), suburb 21%(n=28), town 16.5%(n=22) or rural 56%(n=75). All city placements were public. Drving distance from home to nursing home was 15km (IQR7,31) with a car driving time of 18mins (IQR11,35). No public transport service link from home to nursing home for visiting purposes was available to 38%(n=51), and when available incurred more than one bus change in 65.2%. City dweller was residing in a city located nursing home in 13%(n=5). Of the 87%(n=33) relocated out of the city, over half (n=19) were to rural locations (p<0.001). Conclusion Nursing home availability is insufficient to meet demands. The location of public and private nursing homes is creating deficits in accessing care close to home and community. Current public transport services to nursing home locations is poor.

Evaluation of the Impacts of On-Demand Bus Services Using Traffic Simulation

This paper uses smart card data from Melbourne’s public transport network to model and evaluate the impacts of a flexible on-demand transport system. On-demand transport is an emerging mode of urban passenger transport that relies on meeting passenger demand for travel using dynamic and flexible scheduling using shared vehicles. Initially, a simulation model was developed to replicate existing fixed-schedule bus performance and was then extended to incorporate on-demand transport services within the same network. The simulation results were used to undertake a comparative analysis which included reliability, service quality, operational efficiency, network-wide effectiveness, and environmental impacts. The results showed that on-demand buses reduced average passenger trip time by 30%, increased vehicle occupancy rates from 8% to over 50%, and reduced emissions per passenger by over 70% on an average weekday compared to fixed-schedule buses. This study also offers insights for successful on-demand transport implementation, promoting urban sustainability. It also outlines future research directions, particularly the need for accurate short-term passenger demand prediction to improve service provision and passenger experience.

Optimizing Fleet Size in Point-to-Point Shared Demand Responsive Transportation Service: A Network Decomposition Approach

With increasing urbanization and the demand for efficient, flexible transportation solutions, demand-responsive transportation services (DTRS) has emerged as a viable alternative to traditional public transit. However, determining the optimal fleet size to balance the investment and operational revenue remains a significant challenge for service providers. In this article, we address the optimization of fleet size in point-to-point shared demand DRTS, which widely operates within many cities. To capture the uncertain passenger demands in the future when planning the fleet size currently, we model this problem with a framework of two-stage stochastic programming with recourse. Fleet sizing decisions are made in the first stage before the uncertain demands are revealed. After the uncertainty is revealed, the second stage involves making additional decisions to maximize operational revenue. The objective is to optimize the total revenue of the first-stage decisions and the expected revenue of the recourse actions. To solve this practical problem, we resort to the Model Predictive Control method (MPC) and propose a network decomposition approach that first converts the transportation network to a nodal tree structure and then develops a Nodal Tree Recourse with Dependent Arc Capacities (NTRDAC) algorithm to obtain the exact value of the expected recourse functions. In the experiments, NTRDAC is able to produce results within seconds for transportation networks with over 30 nodes. In contrast, a commercial solver is only capable of solving networks with up to five nodes. The stability tests show that NTRDAC remains robust as the problem size varies. Lastly, the value of the stochastic solution (VSS) was evaluated, and the results indicate that it consistently outperforms the expected value solutions. Numerical experiments show that the performance of the NTRDAC algorithm is quite encouraging and fit for large-scale practical problems.

Older adults’ decisions regarding mobility to age in place in medium- and high-rise multi-storey residential buildings in urban settings: A case study of South East Queensland, Australia

Population ageing and urbanisation requires a more thorough understanding and monitoring of older adult residential mobility trends. Many older adults move to urban areas and previous studies have been carried out on ageing in place in traditional low-rise residential buildings. However, there is little in the literature about the important push and pull factors influencing older adult moves to medium- and high-rise multi-storey residential buildings in urban areas as they age. This case study research considered the housing migration model of push and pull factors used in elderly residential mobility and investigated the older adults' decision-making regarding mobility to age in place in medium- and high-rise multi-storey residential buildings in South East Queensland, Australia. The study revealed how the older adults expressed a desire to age in place in multi-storey residential buildings in urban areas and identified it as an important element of quality of life. Many older adults chose to move house to high density urban areas from low density urban areas between the ages of 65 and 84. The ‘pull’ factor to significantly influence the decisions of movers was a low maintenance property and lifestyle change from a large suburban home whereas the ‘push’ factor was upkeep difficulties of the house related to old age. This study makes empirical contributions to knowledge in ageing residential mobility trends in urban areas and concludes by providing policy recommendations for developing more effective housing, public spaces, transportation, and community activities and services for older adults, including highlighting a number of recommendations for future research.

Determinants of paratransit feeder service provision using AI-synthesized revealed preference data: a paratransit drivers’ perspective on PT reform using machine learning

ABSTRACT Although there is a wealth of research on passengers’ perception of public transport services and their willingness to use them, only a few have examined paratransit drivers’ intention to provide service. In this study, we have proposed using combined forward sequential feature selection with random forest classifier (FSFS-RFC) and Artificial Neural Network (ANN) to investigate the factors influencing drivers’ intention to provide feeder services to a dedicated bus lane system in Freetown. Focus group discussion was held with heads of various public transport unions, and a questionnaire survey was administered to a sample of 1124 paratransit drivers. The proposed FSFS-RFC and ANN algorithms revealed consistent results with schemes for fleet renewal, provision of coordinated paratransit feeder terminals, guaranteed hours of bus operation and increase in daily profit as the most significant determinants. The results imply that the algorithms can learn from AI-synthesized data on paratransit drivers’ operations for efficient planning.

RideChain: A Blockchain-Based Decentralized Public Transportation Smart Wallet

The transportation industry has been recognized as one of the industries that can benefit from investment in blockchain-based systems and services that enable distributed data management and improve the effectiveness and efficiency of the transportation sector. However, the literature needs a guiding framework for integrating blockchain in issuing and preserving public transportation transactions in a technical environment that is secure, efficient, and transparent. This study proposes a blockchain-based transportation wallet (BTW) framework that facilitates the main digital transactions across diverse public transportation services. BTW embodies leveraging blockchain technology, which provides a decentralized and immutable ledger that records and verifies transactions, ensuring trust and reducing the risk of fraud. The framework has been validated by developing a blockchain-based public transportation smart wallet named “RideChain”. This serves as a single decentralized point for making public transportation transactions and payments, as well as identity authorizations and management. RideChain enhances passengers’ and service providers’ experience through a secure and authentic platform for offering several reliable public transportation transactions efficiently. In this study, we implemented a smart contract to establish a protocol between passengers and journey services. The testing methodologies used in this study comprise unit testing, integration testing, performance testing, and user acceptance testing. The findings suggest that BTW has been successfully verified to demonstrate its capability for secure transactions, authenticity of monetary transactions, automated smart contracts, decentralized identity authentication, and effortless payments.

The Transformative Impact of Information and Communication Technology on Transportation Services: A Systematic Literature Review

The Transformative Impact of Information and Communication Technology on Transportation Services: A Systematic Literature Review

ERGONOMIC AND LOGISTIC ENSURING THE REQUIREMENTS FOR THE COMFORT DURING THE ORGANIZATION OF PASSENGER TRANSPORTATION IN A SMALL-CAPACITY BUS

Purpose. The most important advantage of passenger transport by road is the high quality of transport service, which depends on the organization of the transport process, structural features and technical condition of the rolling stock used and the route, the development of the route network and other factors. Comfort reflects the properties of bus passenger transportation, which lead to the creation of the necessary service conditions and convenience for passengers in the bus, at the start-end and transit points on the basis of regulatory documents approved in the prescribed manner. Features of the design of small-capacity buses in terms of comfort and safety of passenger transportation and provision of proper travel conditions mostly determine the scope of use of buses of this class by types of connections and length of routes. The purpose of the paper is the development of a structural model, based on the analysis of the main factors affecting the determination of the comfort of a small-capacity bus for urban transportation during the transportation of passengers. Methods. The analysis of literary sources showed that indicators of comfort (as well as indicators of information service, speed, timeliness, safety of cargo, safety), which refer to indicators of the quality of passenger transportation, are decisive in this group of indicators. From the point of view of Ukrainian legislation and regulatory framework, the concepts of passenger bus capacity and comfort are analyzed. The main factors that determine the comfort of small-capacity buses for urban transportation during the transportation of passengers are determined. Ensuring the comfort of passenger transportation in a small-capacity city bus is determined by compliance with ergonomic requirements, which, in turn, depends on the design features of the arrangement of the area intended for passengers. Scientific novelty. It is proposed to evaluate the comfort category in the urban public road transport system using a structural model that combines two sets of factors – logistic and ergonomic. The logistic set of factors includes characteristics in time and space, that is, characteristics of comfort outside the means of urban public road transport. The ergonomic set of factors includes characteristics that describe comfort in vehicles. Practical significance. On the basis of this model, possible ways of ensuring ergonomic requirements for the layout of the interior and interior of small-capacity buses for urban passenger transportation are proposed. It was established that the main factors of the redistribution of transport mobility between urban passenger transport and transport for individual use are the insufficient comfort of passenger transport or the insufficient density of the route network.

Examining bus service quality among clusters of commuters: the case of Maputo Metropolitan Area, Mozambique

ABSTRACT The Maputo Metropolitan Area's bus transport service is comprised of both formal and informal operations, characterized by declined service quality. To improve service quality, the Maputo Metropolitan Transport Agency is transitioning to formal operations. The study aims to determine who experiences substandard bus service and where, to inform targeted actions. Data from 8,095 bus users were analysed using cluster analysis, Sankey diagrams, and multicriteria analysis, revealing four distinct behavioural clusters (C1–C4). C1 (Non-frequent-early evening) and C4 (Non-frequent-early morning) commuters experience low and very low service quality, respectively, needing increased bus frequency and easy-to-board buses. C2 (Non-frequent-daytime) commuters enjoy high service quality but could benefit from dedicated bus lanes to further improve frequency and convenience. C3 (Frequent-short travel time) commuters experience very high service quality but require direct bus lines from the suburbs to the CBD to reduce travel costs. The study findings form a basis for targeted bus service improvements.

Escalation of Transportation Service Quality at the Angkoetan Motor Repoeblik Indonesia (Damri) Surabaya

The development of the times encourages the community to focus on the advancement of science and technology, to create optimal public services. Transportation is one of the sectors that is greatly affected by technological advances. The escalation of people's mobility demands has led to an increase in very significant means of transportation that are not proportional to the number of existing vehicles, resulting in congestion on the streets. Given the importance of the role of transportation, the government needs to provide mass transportation services that are by the needs of services that are regular, safe, comfortable, fast, precise, and affordable. This study uses a qualitative descriptive approach through observation, direct interviews, and documentation to collect data. The goal is to collect detailed information on improving the quality of DAMRI transportation services and analyze the factors that support and hinder these services. The results of the study show that the escalation of DAMRI service quality focuses on the Minimum Service Standards for Road-Based Mass Transportation, namely security, safety, comfort, affordability, equality, and order.

Factors Affecting the Decision to Use the Transportation Service of Thailand Post Company Limited, In Pathum Thani Province

The objectives of this research article are to study 1) demographic factors affecting the decision to use transportation services of Thailand Post Company Limited in Pathum Thani Province. 2) Factors in service quality that affect the decision to choose the shipping service of Thailand Post Company Limited. In Pathum Thani Province. The sample group used in the study was 400 customers who came to use the shipping services of Thailand Post Company Limited in Pathum Thani Province. A questionnaire was used to collect data. Statistics used in data analysis include frequency, percentage, mean, and standard deviation. T-test Analysis of variance and regression analysis at a confidence level of 95 percent.  Major Findings  Gender demographic factors Frequency of choosing service time Date of choosing service and expenses for using the service Affects customers' decision to choose transportation services.  The service quality factors that have the most influence on the decision to choose transportation services are reliability (β-0.332) and knowing and understanding customers (β-0.253) significantly. Statistically significant at the 0.05 level.