The Industrial 4.0 IoT, AI, blockchain and big data analytics led supply chain digitalization revolutionized the operational efficiency, decision-making and OP (operational performance) in the supply chain. This research explores the effect of DSCI on OP, which utilizes knowledge sharing as a mediator and environmental turbulence (ET) as a moderator. In a study comprising 300 supply chain executives across the industries, the researchers leverage Smart PLS’s SEM for testing their predictions. These results suggest that DSCI increases OP and knowledge sharing mediates the effect. Additionally, ET dampens the DSCI and OP correlation suggesting that DSCI works better in environments with market shocks, geopolitical uncertainties and technological disruption. This work adds value to the digital supply chain literature by exploring how collaborative behaviors and outside uncertainty can improve organizational performance. Implications for practicality include the use of digital tools, the promotion of knowledge sharing, and the creation of approaches to dealing with disruption in the natural world. In the future, studies should look at other mediators, including supply chain agility, and moderators, including sustainability policies and technological capabilities, in order to provide a deeper understanding of digital supply chain dynamics.
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