At last year's HFES Annual Meeting, we presented a panel on the topic of The Etiquette Perspective for Human-Automation Relationships asking what etiquette might mean when applied to human-machine interactions and whether a consideration of etiquette in those settings might be a useful addition to our set of design tools. As a result of that panel, a subsequent, multi-day symposium sponsored by the American Association for Artificial Intelligence (Miller, 2002), and additional research, some answers are beginning to emerge. This year's panel will work toward refining the definition of etiquette as it applies to human-automation interaction, illustrating and justifying its utility in design and evaluation (through concrete results whenever possible), and providing suggestions for future work in this area.
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