Service Offerings Research Articles

Young 2.0: advancing an inclusive framework for co-creating futures with youth

ABSTRACT The ‘Young 2.0’ project is an exploratory design research endeavour focusing on youth participation in social transformation through co-creation. This study leverages an inclusive design research approach aimed at cultivating inclusivity and co-creating future service offerings and living environments that resonate with youth’s needs and aspirations. The future workshop framework was employed with the idea of encouraging critical assessment of current services and creative generation of future ideas and solutions. Through co-creative activities, the project captured insights into the lived experiences and future ambitions of young participants. The findings identify some of the entrenched norms and activities that spurred empathy and inclusive thinking through making and enactment. The main contribution lies in the initiatives strategies and methods aiming for youth to actively partake in shaping the future of their hometown, to share both explicit and implicit needs and aspirations. The ‘Young 2.0’ project serves as a microcosm of the potential inherent in co-design to serve as a conduit for youth to express and enact their visions for a more inclusive society. This paper provides an exploration of the project’s structure, methodologies, and outcomes, providing some insights into the processes of co-creation within community development and the empowerment of youth.

Case Study: Transformation of the NHMLAC Volunteer Program

ABSTRACT Over the past 10–15 years, the Volunteer Program at the Natural History Museums of Los Angeles County has undergone an immense transition. This program overhaul tackled historical methodology that had been creating barriers to participation, addressed the changing needs of modern volunteer audiences, and worked to highlight access and inclusion in all aspects of program offerings. Today, the Volunteer Program is one of NHMLAC’s largest and most successful community engagement programs, centering the needs and interests of a diverse volunteer cohort by crafting accessible, learning-centered service offerings, while also providing quality support for museum projects. Through this sometimes difficult process of change, NHMLAC partnered closely with longtime docents and other stakeholders to ensure that all parties could move into this new future together. This article outlines the steps of this transition, highlighting the changes, challenges, and opportunities experienced along the way.

Follow-up outpatient clinics for patients with post COVID: a survey to assess and characterize aspects of care

After acute infection with the SARS-CoV-2 virus, up to 10 % of affected individuals suffer from long-term health impairments, also referred to as "Post-COVID". In Germany, specialized outpatient clinics have been established to care for patients with Post-COVID. A structured survey of the care situation is not yet available, but essential for a demand-oriented care. The present study aimed to systematically assess and describe structural and process-related aspects of care, and to perform an inventory and needs analysis of Post-COVID outpatient clinics in Germany.An online survey was developed assessing the structure and organization of the outpatient clinics, service offerings and networking of care from the perspective of the outpatient clinic directors. A total of 95 outpatient clinics were identified, and an invitation to participate in the online survey was sent via e-mail to the directors of the outpatient clinics. Data were collected between February and May 2022. Descriptive data analysis was performed.A total of 28 outpatient clinic managers (29 %) took part in the survey. Participants were between 32 and 66 years old, and 61 % (n = 17) were male. The outpatient clinics were most frequently affiliated with the specialties of pneumology (n = 10; 36 %), internal medicine, psychiatric and psychosomatic medicine, and neurology (n = 8; 29 %, respectively). Among the outpatient clinic directors, 64 % (n = 18) stated that the time spent waiting for an appointment was more than one month. Utilization (n = 25; 89 %), appointment demand (n = 26; 93 %), and the need for more Post-COVID outpatient clinics (n = 20; 71 %) were rated as high by the outpatient clinic directors. Nearly all directors reported networking with in-clinic facilities (n = 27; 96 %), with primary care physicians and with specialists in private practice (n = 21; 75 %, respectively).The main focus of care is pneumology. Internal medicine, psychiatry/psychosomatics and neurology are also equally represented. Our data further suggest a high demand for Post-COVID outpatient clinics and the need to expand this care offer.

UNVEILING CUSTOMERS' PERCEPTIONS: A COMPREHENSIVE ANALYSIS OF SERVICE QUALITY DIMENSIONS

Understanding customers' perceptions of service quality dimensions is crucial for businesses aiming to deliver exceptional customer experiences. This study presents a comprehensive analysis of various service quality dimensions based on customers' perspectives. Through a systematic review of existing literature and empirical studies, this paper explores the multifaceted nature of service quality and examines the key dimensions that influence customers' perceptions, such as reliability, responsiveness, assurance, empathy, and tangibles. Furthermore, the study investigates the impact of these dimensions on overall customer satisfaction and loyalty. Insights from this analysis can help businesses identify areas for improvement and tailor their service offerings to meet customer expectations effectively.

Application of the EFQM model in a travel agency

The paper aims to evaluate the degree of excellence a selected travel agency achieves using the EFQM model. The methodology involves establishing desirable outcomes such as modernizing service offerings and increasing competitiveness. Questionnaires assess customer satisfaction, employee satisfaction, societal impact, and critical organizational results. These questionnaires address service quality, environment, employee willingness, director rating, and financial and non-financial evaluations. The EFQM model provides a framework for the organization to respond effectively, emphasizing the need for thorough comparison with practical implementation and active involvement from management and employees. The model's introduction is acknowledged as a long-term endeavor, requiring sustained effort and understanding from management. In summary, the EFQM model evaluation of the travel agency reveals strengths in employee care and goal clarity but highlights areas for improvement. These include updating policies, reviewing external partnerships, and adapting processes to customer needs. Addressing employee satisfaction, financial planning, and strategic marketing are crucial for success. Embracing EFQM principles fosters continuous improvement, customer focus, and organizational resilience, positioning travel agencies as industry leaders. EFQM provides a valuable framework for enhancing performance and quality in a competitive landscape.

Hospital Inpatient Nutrition Service Errors and Patient Safety Interventions: A Scoping Review.

Food service errors are prevalent in healthcare hospital inpatient settings. Like medication administration errors, these mistakes can result in disastrous consequences. This scoping review aimed to identify the evidence describing hospitals' nutrition department service errors and subsequent patient safety interventions. The review was conducted on four electronic databases, OVID MedlinePlus, PubMed, Scopus, and CINAHL, to search for articles reporting hospital food-related errors. All studies and reports on parenteral nutrition were excluded, and errors reported by departments other than nutrition services were excluded. A total of 245 studies published from 1984 to 2022 were identified. After removing duplicates, 98 abstracts were evaluated, with particular attention given to dietary errors, meal accuracy, and interventions. Twenty-nine articles were selected, and 14 (n = 14) were considered relevant to the review after a full-text review. More than half of the studies (n = 8) were conducted outside the United States. Eight studies (n = 8) were descriptive, retrospective, and observational; 3 were mixed-method studies (n = 3), 2 (n = 2) were quality improvement projects, and 1 was an implementation study (n = 1). Four (n = 4) studies were published before the year 2000. Various types of nutrition service inaccuracies were identified. The severity, causes, and stages of food service provision where errors occur were also documented. These errors were used as the basis for interventions to improve patient safety, justify implementing computerized dietary services systems, or add resources to augment dietary department service offerings. This review also generated valuable recommendations to promote patient safety by mitigating food service errors.

Do Islamic Fintech Leadership and Technology Adoption Predict Sustainable Entrepreneurship Values among Fintech Organizations?

The primary objectives of this paper are to examine if Islamic Fintech leadership (IFL) and technology adoption (TA) can predict Sustainable Entrepreneurship Values (SEV) among Malaysian Fintech organizations. A survey was self-administered to 294 organisations involved in payment, e-wallet, prop-tech, digital bank, blockchain, cryptocurrency, remittance, AI/data, marketplace, crowdfunding, insurtech, wealthtech, Know Your Customer (KYC), and reg-tech services offerings. Partial Least Square Structural Equation Modelling is used to analyze 121 responses. The results show that IFL has a positive and significant relationship with SEV. TA, however, does not moderate the relationship between IFL and SEV. This paper contributed to developing the extended Technology Acceptance Model and Resource-Based Theory. The SEV model explains the leadership concern for socio-economy, environment, and values by creating a game changer for Islamic digital transformation that enables micro and small enterprises to access faster socio-economic well-being and financial health.

Willingness of Canadian community pharmacists to adopt a proactive life-course approach to vaccination services

BackgroundMost Canadian jurisdictions authorize pharmacists to administer vaccines, with differences in vaccine and patient age eligibility. Vaccination rates could be further optimized if pharmacists took a more proactive role in life-course vaccine screening and administration. Health professional vaccine fatigue following the COVID-19 pandemic may negatively impact service delivery. ObjectivesTo assess vaccine fatigue among Canadian pharmacists, understand their willingness to provide proactive life-course vaccination services and identify associated vaccine practice facilitators. MethodsOne-on-one interviews were conducted with pharmacists recruited through a national community pharmacist Facebook group. Purposive sampling was used to select a diverse sample considering gender, province, and years of practice. Online interviews were conducted using a semi-structured guide with questions about vaccination experiences, perceptions of assuming a more proactive vaccinator role for adults and children, and current level of fatigue related to offering vaccination services. Interviews were audio-recorded, transcribed, and coded independently by 2 researchers; content analysis was used to identify themes. ResultsIn spring 2023, interviews were conducted with 24 pharmacists from 5 Canadian provinces. Participants were receptive to a more proactive vaccinator role, feeling that vaccine fatigue had lessened, but strongly advocated for system and practice modifications to facilitate successful implementation. They emphasized the need for patient vaccination history access, the ability to administer all publicly funded vaccines, and fair compensation. Participants requested the development of electronic tools that connected to pharmacy systems that helped them navigate complex vaccine guidelines and clinical decision making, and the required documentation/billing. They also spoke of logistical concerns related to the incorporation of vaccination into their workflow and adequate staffing. Most participants were willing to vaccinate younger children if legislated age limits were lowered, provided they were trained and compensated appropriately. ConclusionPharmacists are interested in furthering their vaccination services offerings, including proactive screening and vaccination of young children.

Kayak Boy: an entrepreneurial venture in a blue ocean industry

Learning outcomes After completion of the case study, the students will learn about the blue ocean strategies that are adopted by entrepreneurs when they are entering into a new business territory and be able to perform an industry analysis and understand the competitive advantage that a firm possesses in a new market using Porter’s five forces framework. Case overview/synopsis This case study is about Sushant, an entrepreneur, who started his entrepreneurial venture in water sports tourism along the coastlines of India. His core business was into offering kayaking and camping activities. However, he planned to scale up his business by expanding its geographical reach. To fulfill this, he was also planning to manufacture his own kayaks, which would increase economies of scale in the long run. This case study investigates the dilemma of whether he should first increase his service offerings before expanding geographically or focus on geographical expansion and then increase service offerings. Complexity academic level This case is designed to be taught at the post-graduate level (Master of Business Administration) for an entrepreneurship course. Supplementary materials Teaching notes are available for educators only. Subject code CSS3: Entrepreneurship.

Similarities of the Latin Countries in Relation to Customer Expectations about Service Dimensions of the Hotel Service

This research delves into the alignment of service dimensions with customer expectations in Latin countries, exploring the presence of homogeneity within this diverse group. Utilizing unidirectional ANOVA for individual service dimensions, comparisons were made between the means of the Latin cluster, the Latin European cluster, and the Latin American cluster to evaluate the uniformity of country averages. The results revealthat Latin countries do not form a homogeneous group concerning service dimensions; at least one country demonstrates distinct expectations, indicating varying customer preferences. Additionally, disparities were identified between the Latin-European cluster and the Latin American cluster. This challenges the reliance of Latin companies on cultural and historical proximity for internationalization, as customer expectations for the same service vary. Managers are urged to conduct country-specific analyses and tailor marketing strategies and service offerings to each Latin country. The cross-cultural research spans ten largely unexplored Latin countries, where the absence of consensus among authors in cultural dimension clustering underscores an incongruity in labeling Latin customers as equals with identical service expectations.

STRATEGIC PARTNERSHIPS IN THE SATELLITE AND TELECOMMUNICATIONS SECTORS: A CONCEPTUAL REVIEW OF DATA ANALYTICS-ENABLED IDENTIFICATION AND CAPITALIZATION OF SYNERGIES

Strategic partnerships in the satellite and telecommunications sectors have become increasingly vital as technological advancements and market complexities continue to evolve. This conceptual review delves into the significance of data analytics-enabled identification and capitalization of synergies within these partnerships. The fusion of satellite and telecommunications technologies presents unique opportunities for innovation and growth, but also challenges that necessitate strategic collaboration. By leveraging data analytics, organizations can effectively identify synergies between satellite and telecommunications services, leading to enhanced operational efficiencies, expanded service offerings, and improved customer experiences. Through a comprehensive analysis of available data, companies can pinpoint areas of overlap and complementary strengths, laying the foundation for mutually beneficial partnerships. The review explores the multifaceted nature of strategic partnerships in these sectors, emphasizing the importance of aligning technological capabilities, market strategies, and regulatory frameworks. It underscores the role of data analytics as a catalyst for informed decision-making, enabling stakeholders to anticipate market trends, optimize resource allocation, and mitigate risks. Furthermore, the review examines the implications of emerging technologies such as artificial intelligence, machine learning, and predictive analytics on partnership dynamics. These tools not only streamline data analysis processes but also empower organizations to proactively identify synergistic opportunities and adapt to evolving market dynamics in real-time. Through a synthesis of theoretical frameworks and empirical evidence, this review provides insights into the strategic imperatives guiding partnership formation and management in the satellite and telecommunications sectors. It underscores the need for a holistic approach that integrates technological expertise with business acumen and regulatory compliance to unlock the full potential of strategic collaborations. The review advocates for a proactive and data-driven approach to identifying and capitalizing on synergies within strategic partnerships in the satellite and telecommunications sectors. By harnessing the power of data analytics, organizations can navigate the complexities of the digital ecosystem, drive innovation, and achieve sustainable competitive advantage in an increasingly interconnected world.
 Keywords: Partnership, Telecommunication, Data Analytics, Capitalization, Enabled Identification, Review.

MARKET EXPANSION AND COMPETITIVE POSITIONING IN SATELLITE TELECOMMUNICATIONS: A REVIEW OF ANALYTICS-DRIVEN STRATEGIES WITHIN THE GLOBAL LANDSCAPE

Market expansion and competitive positioning are paramount in the dynamic landscape of satellite telecommunications. This review explores the role of analytics-driven strategies in achieving these objectives on a global scale. Satellite telecommunications providers face intense competition, technological advancements, and evolving customer expectations, necessitating innovative approaches to gain a competitive edge. Analytics plays a crucial role in understanding market trends, consumer behavior, and competitor strategies. By leveraging advanced analytics techniques, companies can uncover actionable insights to inform strategic decision-making. One key area where analytics is instrumental is in identifying untapped market opportunities. Through data analysis, companies can pinpoint underserved regions or niche markets, enabling targeted expansion efforts. Moreover, analytics enables companies to optimize their service offerings and pricing strategies. By analyzing customer preferences, usage patterns, and market dynamics, companies can tailor their offerings to meet specific customer needs. This personalized approach not only enhances customer satisfaction but also improves profitability. Analytics also plays a vital role in enhancing operational efficiency. By analyzing data from satellite networks, companies can identify potential bottlenecks, optimize resource allocation, and improve overall network performance. This not only reduces operational costs but also enhances service reliability and quality. Furthermore, analytics-driven strategies are instrumental in competitive positioning. By analyzing competitor performance, market trends, and customer feedback, companies can identify areas where they can differentiate themselves. This could include offering innovative services, improving customer support, or enhancing network coverage. In conclusion, analytics-driven strategies are crucial for satellite telecommunications companies looking to expand their market presence and enhance their competitive positioning. By leveraging data analytics, companies can uncover valuable insights that inform strategic decision-making, optimize operations, and drive innovation. In an increasingly competitive landscape, the ability to harness the power of analytics is key to long-term success in the satellite telecommunications industry.
 Keywords: Market Expansion, Competitive, Positioning, Satellite, Communications.

ENHANCING CUSTOMER SERVICE IN SATELLITE TELECOMMUNICATIONS: A REVIEW OF DATA-DRIVEN INSIGHTS AND METHODOLOGIES FOR PERSONALIZED SERVICE OFFERINGS

Enhancing customer service in satellite telecommunications is a critical focus area for companies seeking to differentiate themselves in a competitive market. This Review reviews data-driven insights and methodologies aimed at delivering personalized service offerings to satellite telecommunications customers. Personalized service offerings leverage data analytics to tailor services to individual customer needs and preferences. By analyzing customer data, such as usage patterns, service history, and feedback, satellite telecommunications companies can gain valuable insights into customer behavior and preferences. These insights enable companies to offer customized services that meet the specific needs of each customer. Data-driven insights play a crucial role in enhancing customer service in satellite telecommunications. By analyzing customer data, companies can identify trends and patterns that help them understand customer needs and preferences better. This understanding enables companies to develop personalized service offerings that resonate with customers and drive customer satisfaction and loyalty. Methodologies for delivering personalized service offerings in satellite telecommunications include predictive analytics, machine learning, and artificial intelligence. Predictive analytics enables companies to forecast customer behavior and anticipate future needs, allowing them to proactively address customer needs. Machine learning algorithms can analyze large volumes of customer data to identify patterns and trends that would be difficult for humans to detect. Artificial intelligence can enhance customer service by enabling companies to automate processes and provide personalized recommendations to customers. In conclusion, enhancing customer service in satellite telecommunications requires a data-driven approach that leverages insights and methodologies to deliver personalized service offerings. By analyzing customer data and using advanced analytics and AI technologies, satellite telecommunications companies can tailor services to individual customer needs and preferences, driving customer satisfaction and loyalty.
 Keywords: Customer Service, Satellite, Telecommunications, Data-driven, Service Offerings.

Employer associations, adaptive innovation and common goods: An integrated framework

AbstractThis article proposes a new theoretical framework of employer association (EA) adaptive innovation, a strategic organizational response to challenging environments facing EAs and/or relevant firms. Through adaptive innovation, EAs can enlarge their span of service offerings beyond collective, selective and elective goods, services typically explained by Olson‐inspired, market‐transactional theorizing. We identify, explain and conceptualize EA shifts into also offering common goods as community‐building, relational types of collective action. Territorial ecosystems are one prominent new domain for this type of strategic adaptive intervention. In our illustrative case, this involves collectively organizing an open innovation ecosystem beyond an EA's own walls. Ostrom's theorizing on the governance of the commons better explains these initiatives than Olson's. Our new framework, therefore, integrates Ostrom's with Olson's theories. In broadening the field's understanding of EA strategic opportunities, this article also opens prominent lines of inquiry for future EA research.

Unified strategy of production, distribution and pricing in a dual-channel supply chain using leasing option

The surge in e-commerce has significantly altered consumer shopping habits, shifting towards online purchases. This change renders the traditional single-channel supply chain insufficient, often resulting in lost profits. Consequently, many businesses now incorporate an online channel alongside their physical stores. This shift has led to the adoption of dual-channel supply chains by manufacturers, aiming to attract a broader customer base and expand market share. Leasing options are becoming increasingly popular, offering a novel method for consumers to acquire products. However, studies on dual-channel supply chains that include leasing options are scarce and typically focus on single-period pricing. This paper explores a realistic, centralised dual-channel supply chain model that encompasses manufacturing, remanufacturing, refurbishing, distribution, and storage, along with selling, leasing, and repair services. A mathematical model is developed for a multi-period environment. This model simultaneously optimises manufacturing, remanufacturing, distribution strategies, storage costs, service offerings, and pricing for both sold and leased products, considering repair services for defective items. The paper presents numerous numerical analyses to demonstrate how integrating leasing services impacts the supply chain's profitability, the effect of customer preferences on pricing strategies, and how the cost of collecting used products influences remanufacturing decisions over a set time frame.

THE IMPACT OF E-SERVICE QUALITY ON E-LOYALTY THROUGH THE MEDIATING EFFECTS OF E-SATISFACTION AND E-TRUST IN LEBANON

Purpose: This study seeks to explore the relationships between e-service quality, e-satisfaction, e-trust, and e-loyalty within the context of Lebanon's digital landscape. By investigating the mediating effects of e-satisfaction and e-trust, the research aims to provide nuanced insights into the intricate dynamics shaping e-loyalty in the Lebanese online environment. The findings are anticipated to contribute valuable knowledge for businesses and policymakers seeking to enhance electronic service offerings and foster customer loyalty in the digital realm. Design/methodology/data analysis: In this comprehensive quantitative study, a validated questionnaire was deployed to survey Lebanon's diverse online shopper demographic. The participation of 2378 individuals from varied backgrounds added depth and representativeness to the data. The analytical phase employed T-test, ANOVA, and Structural Equation Modeling (SEM) techniques, leveraging SPSS software for robust statistical analysis and interpretation. This methodological approach ensures a thorough examination of the dynamics influencing online shopping behavior in the Lebanese context. Findings: Highlighting critical insights for E-commerce and e-retail, this study emphasizes the pivotal role of website efficiency and information quality. The findings underscore that a streamlined website contributes significantly to fostering customer trust, satisfaction, and loyalty. These essential factors identified in the study illuminate the pathway for businesses to enhance their online platforms, ultimately strengthening the bonds with customers and cultivating sustained loyalty in the digital realm. Originality/value: This study is important because the pandemic and lockdowns have changed consumer purchasing behaviour. Customers are more critical of e-commerce platforms and more comfortable using multiple devices to access online stores and apps as they shop more online. Practical implications: This study is timely and relevant for businesses trying to stay competitive in the changing e-commerce landscape due to consumer behaviour changes.

Online Food Delivery Service Satisfaction, Food Choices, and Usage Frequency Among UPLB Students Aged 18-24 During the COVID-19 Pandemic

Lockdown measures brought about by the COVID-19 pandemic have notably shifted food purchasing behavior towards online food delivery services (OFDS). This study investigates consumer satisfaction with OFDS and their relationship to food choice and frequency of use among 18-24-year-old University of the Philippines Los Baños (UPLB) students. Through a survey of 80 students who used OFDS during the pandemic, our results revealed that while price significantly influences food choice, the quality of online service (E-service quality or ESQ) results in customer satisfaction. Notably, our analysis reveals a strong, positive relationship between food choice factors (i.e., mood, convenience, sensory appeal, natural content, and price) and consumer satisfaction factors (i.e., time-saving orientation (TSO), hedonic motivation (HM), price-saving orientation (PSO), convenience motivation (CM), food quality (FQ), and ESQ), which, in turn, correlates with increased usage frequency. These findings highlight the importance of a comprehensive approach in online food service offerings to enhance well-being by addressing the key factors influencing consumers’ food choices and satisfaction. Our study suggests that improving factors such as hedonic motivation could encourage frequent use of OFDS, underscoring the need for targeted strategies to cater to young adult preferences in the changing dynamics of food delivery services

Quality of life and level of satisfaction with pharmacotherapeutic follow-up in a transgender health center in Brazil

Trans people face numerous barriers to access and permanence in health services, which makes it difficult, among other things, to know about their quality of life and satisfaction with health services related to these users. Thus, the objective was to describle the quality of life and satisfaction with pharmacotherapeutic follow-up in transgender people. A cross-sectional, descriptive, and quantitative study was conducted between January and September 2022 at a specialized outpatient clinic for transgender individuals. The following aspects were describle: sociodemographic and medication profiles; quality of Life, which was measured using the WHOQOL-BREF questionnaire; and levels of satisfaction with Pharmacotherapeutic Monitoring, assessed through the Pharmacy Services Satisfaction Questionnaire (QSSF). Descriptive analyses employed measures of central tendency, absolute and relative frequencies, while inferential analyses used the Student’s t test. A total of 101 transgender individuals participated in the study, with a mean age of 25 years, the majority being single (79.2%/80), having more than 11 years of education (47.5%/n = 48), and comprising 48.5% (n = 49) transgender women. Hormone use was reported by 59.4% (n = 60) of the participants, with 18.3% (n = 11) of self-medication. Testosterone cypionate was the most common hormone used by transgender men (84%), while cyproterone acetate and estradiol represented 60.4% of hormone use among transgender women. Additionally, 36 transgender individuals were taking other drugs (n = 60), mainly antidepressives (28%). The WHOQOL-BREF showed higher scores in the domains of self-rated Quality of Life, and physical, and psychological well-being among transgender women compared to transgender men, but without statistical differences. Income revealed a statistically significant association with psychological domains and overall quality of life. The results of the QSSF indicated that the overall mean and average scores per question were higher than 4, suggesting that 100% of the sample was satisfied with the provided service. No statistically significant differences were observed in the Quality of Life between transgender men and women, but income was associated with the psychological domain and overall Quality of Life. All participants reported satisfaction with the Pharmacotherapeutic Monitoring service; however, there is a need to expand service offerings, such as medication dispensing.

Alignment of substance use community benefit prioritization and service lines in US hospitals: a cross-sectional study

BackgroundNon-profit hospitals in the U.S. are required by the 2010 Patient Protection and Affordable Care Act (ACA) to conduct a community health needs assessment (CHNA) every three years and to formulate an implementation strategy in response to those needs. Hospitals often identify substance use as a need relevant to their communities in their CHNAs and then must determine whether to create strategies to address such a need within their implementation strategies. The aim of this study is to assess the relationship between a hospital’s prioritization of substance use within its community benefit documents and its substance use service offerings, while considering other hospital and community characteristics.MethodsThis study of a national sample of U.S. hospitals utilizes data collected from publicly available CHNAs and implementation strategies produced by hospitals from 2018 to 2021. This cross-sectional study employs descriptive statistics and multivariable analysis to assess relationships between prioritization of substance use on hospital implementation strategies and the services offered by hospitals, with consideration of community and hospital characteristics. Hospital CHNA and strategy documents were collected and then coded to identify whether the substance use needs were prioritized by the hospital. The collected data were incorporated into a data set with secondary data sourced from the 2021 AHA Annual Survey.ResultsMultivariable analysis found a significant and positive relationship between the prioritization of substance use as a community need on a hospital’s implementation strategy and the number of the services included in this analysis offered by the hospital. Significant and positive relationships were also identified for five service categories and for hospital size.ConclusionsThe availability of service offerings is related both to a hospital’s prioritization of substance use and to its size, indicating that these factors are likely inter-related regarding a hospital’s sense of its ability to address substance use as a community need. Policymakers should consider why a hospital may not prioritize a need that is prevalent within their community; e.g., whether the organization believes it lacks resources to take such steps. This study also highlights the value of the assessment and implementation strategy process as a way for hospitals to engage with community needs.

Economic Preneur's Innovative Strategy in Facing the Economic Crisis

The global economic crisis has placed significant pressure on Economic Preneurs, compelling them to adopt innovative strategies to sustain their businesses amidst challenges. This research delves into the myriad of innovative strategies employed by Economic Preneurs to effectively navigate economic downturns. Utilizing a qualitative research methodology, the study conducts in-depth interviews with fifty Economic Preneurs spanning various industries. The findings shed light on the effectiveness of several strategies, including digital transformation, diversification of service offerings, and a heightened emphasis on customer value optimization. Through these strategies, Economic Preneurs strive to adapt to changing market conditions and customer preferences, ensuring the resilience and viability of their enterprises. Ultimately, it is observed that Economic Preneurs who demonstrate agility and innovation in response to economic challenges are more likely to not only weather financial adversities but also thrive and expand their enterprises. This study contributes to the existing body of literature by offering empirical evidence on resilience tactics utilized during economic crises and provides practical insights for business leaders and policymakers. These insights can inform the creation of conducive environments that foster entrepreneurial innovation and promote economic sustainability in the face of adversity.