Public Administration Service Research Articles

A Comparative Analysis of the Administration for Markets and Fairs Public Service for three Major Cities in Romania: Craiova, Iasi and Timisoara

Click here and insert your abstract text. Administration of Markets and Fairs Public Services from Craiova, Iasi, and Timisoara are providing public services consumed by the user, by means of contracts and subscription agreements with individuals or legal entities, either to achieve or to exploit the operation of commercial spaces. Administration is done in order to meet common public interest, but in terms of economic efficiency. Managerial success of the Administration of Markets and Fairs Public Service is determined by its ability to identify customer needs and provide products and/or services to satisfy their need by the attraction of small producers and farmers offering organic products. In public service, the results have to be oriented to citizens concomitantly with cost optimization. This paper presents a comparative analysis of Civil Service for the Administration of Markets and Fairs for three major cities in Romania, with a common set of indicators and indices. The commons variable are: population served, the total population of each city, market areas, their number and their distribution for each city, etc.. This analysis helps halls to get closer to the citizen by identifying directions for action in order to increase the satisfaction of citizens served.

Public Administration Transparency in E-government at Local Level of Czech Government

Transparency is currently required as an essential element of public administration functioning. It supports quality, effectiveness and economy of administration both at the central and the local level of government. Transparency is currently also supported by modernization trends in public administration utilizing an implementation of information technologies and open access to information. The key role in the modernization efforts of public administration plays worldwide e-government. It is the effective tool to transform the public administration and public services towards greater transparency, information availability and participation in decision-making process. The submitted paper is focused on the analysis of transparency principle application on the local level of government in the Czech Republic. It is based on the evaluation of transparency in local decision-making, information availability and participation possibility. The availability of selected information was analyzed on selected local municipal websites in the Moravian-Silesian region in the year 2014. The target is the assessing of information disclosure on official municipal websites, especially offering and availability evaluation of selected information and the evaluation of the rate of information availability on monitored municipal websites.

Emerging Paradigm Shifts in Spiritual Care Services in Scotland

This article describes the profound re-focusing of spiritual care services in Scotland. The contemporary task of healthcare chaplains is about delivering strategic, relevant services which promote wellbeing in society; first, to shift the balance of care from acute institutions towards community-based work which reaches more people, and second, from un-wellness as deficit to promoting the assets of patients and their communities and so developing wellbeing and resilience. This article examines the contours of these paradigm shifts then identifies three discreet roots of these changes in emphasis: namely, the need to improve service delivery in the Health and Social Care sector; the need to promote healthy lifestyles and the need to reform the administration of public services in Scotland. A New Model of healthcare chaplaincy is outlined which requires reflective, flexible practitioners who first, in their own lives, are exploring how their values, beliefs, and experience influence their practice so they become safer and more effective. Second, help to strategically shape policy and systems to make sure that spiritual care is understood and integrated across Health and Social Services. And thirdly, carry specific leadership in connecting the drive to wellness and co-production in both primary and acute healthcare settings.

The Cycle of Transparency, Accountability, Corruption, and Administrative Performance: Evidence from Vietnam

This paper investigates the correlation amongst transparency, accountability, corruption, and public administration performance in Vietnam using data from the Vietnam Provincial Governance and Public Administration Performance Index survey in 2012. The Generalised Canonical Analysis is applied to evaluate the meaning of the ‘Don’t Know’ answer which often exists in response to questions on perception of corruption. The results reveal that ‘Don’t Know’ implies corruption. The paper then, shows that a high level of transparency is accompanied with a low level of perception of corruption while impacts of accountability on corruption are mixed. Furthermore, corruption is a critical factor that deteriorates the administration performance whereas transparency and accountability are ineffective in being translated into the quality of administrative services. The results raise the need to closely examine the de-facto forms of transparency and accountability as well as the political will in the fight against corruption to improve the quality of public administrative services in Vietnam.

VÝZNAM INTRASTATU V INTRAKOMUNITÁRNÍM OBCHODU EVROPSKÉ UNIE

The paper deals with the importance of Intrastat and Eurostat for mutual trade with goods between EU countries and third countries. It informs about the importance of statistical data for all legal forms of trade companies, multinational companies, public administration institutions and service businesses. It points out that accepting the Czech Republic as a member of EU changed the use of terminology in foreign trade. For goods transactions between EU member states the terms sending and receiving are used, whereas the traditional terminology export – import is used for foreign trade with the third countries.Paper describes legal regulations including the instructions for statistical data records, specifically the Directive of the European parliament and Council No. 638/2004, appended by the Commission directive No. 1980/2004 and Public notice of the Czech statistical office from 18th May, 2005. Based on the retrospective view it shows the development of legal regulation and the importance of quo­ted directive for determining and recording statistical data. It notifies that statistical data are necessary for recognition of the course of integration of the internal market, formation of agricultural policy and adopting anti-dumping measures. Paper acquaints with organisation of statistics within the Euro­pean Union. It also notifies that statistical system includes also the countries of Iceland, Norway, and Liechtenstein.Results of foreign trade in 2007 show the involvement of the Czech Republic in mutual trade with the EU countries, to which 85.22 % of the total value of exported goods was sent, which represents the amount of CZK 194 056 per inhabitant of the Czech Republic. In the same year, goods of the total share of 69.90 % was received from the EU countries, which represents the amount of CZK 162 021 per inhabitant. Our most important trade partner is Germany, with which we have reached the turnover of CZK 1 429 986. According to the goods nomenclature, the highest share was exported in the case of motor vehicles (18.25 %), and machines and equipment (11.90 %).Calculation was done using the method of vertical and horizontal analysis. Authors got to the conclusion, that the use of these methods only is insufficient for evaluation of the mutual trade relations’ dynamics. Total values have to be recalculated to a comparable indicator, which is one inhabitant of a particular country.

An Input-Output Table for Germany in 1936: A Documentation of Results, Sources and Research Strategy

Abstract In the following, we present the earliest input-output table for Germany: It covers 40 economic branches, five final demand categories and five primary inputs. The symmetric table for 1936 is completely based on original statistical data and does not rely on separate supply and use tables. The core of our endeavour is based on the German industrial census of 1936. Originally, this census and its forerunner of 1933 had especially been designed by the German Statistical Office (StRA) to compile an input-output-table for Germany as a basis for managing the business cycle. In connection with rearmament, however, this endeavour was given up and instead, these data were used for constructing detailed material balance sheets, which served as a statistical basis for preparing the war. Based on these hitherto secret records and additional statistical information, we fulfilled the original plan of the StRA of constructing the desired input-output table. Government is treated as an intermediate sector and placed into quadrant I of the table. In quadrant II it appears with only one figure (government gross production minus fees for specific government services). Government is delimitated into three sub-sectors: public administration and other government services, military spending and social security. In addition, public investment for civilian purposes is assigned to gross fixed capital formation in quadrant II. Military expenditure, however, is treated as government consumption and not as investment. The input-output table offers a new benchmark for gross domestic product (GDP) and thus production, income and expenditure of Germany in 1936. We found a comparably high level of GDP and a significantly higher mixed income/operating surplus which hints at exceptionally high incomes and hidden profits of the armament industry. Due to our unique production approach of calculating GDP these hidden profits were revealed.

HODNOCENÍ PŘIPRAVENOSTI EGOVERNMENTU ČESKÉ REPUBLIKY

Modern information technologies has entered all spheres of human activities, public administration authorities are not exceptions. There has been significantly increasing tendency in using information and communication technologies since beginning of the century in public administration. Despite of some indicators, progress of public administration information systems is too slow. Several organizations are engaged of eGovernment assessment at the international level. We can find some variations in the methodologies that cause different ranking of some countries in international comparison. The main goal of this paper is to analyze and assess the present state of Czech Republic eGo­vern­ment with using both external indicators and internal indicators. eGovernment index, developed by United Nations, will be the main external indicator of eGovernment quality of the Czech Republic. It includes both potential for eGovernment development and its implementation, and it‘s the most complete international ranking at present. It is defined as average of the telecommunication infrastructure index, the human capital index and the web measure index. It represents overall country ability to engage and implement eGovernment. Internal ranking of the Czech Republic eGovernment will be based upon eGovernment level coefficient, that is defined as multi-dimensional model based on technology and communication facility index, Internet using index, using of public administration services by persons and companies, poviding obligatory information, existence of electronic re­gis­try on web pages, web pages accessability and language mutations. Selected statistic data are related to information society and using information technologies in public administration and were published on Czech Statistical Office or evaluated on the bases of previous years‘ development.

OCCUPATIONAL SOCIAL WORK AND EMPLOYEE ASSISTANCE PROGRAMMES: CONTRIBUTIONS FROM THE WORLD OF WORK

Since the inception of the first formal Employee Assistance Programme (EAP) in South Africa in 1986 by the Chamber of Mines of South Africa, as a result of a feasibility study completed in December 1985, there has been enormous growth in this field of specialisation. Services were soon expanded beyond the mining industry and infiltrated sectors such as the financial sector, food sector and motor industry, to name a few. The public sector soon followed, but it was only in 1996 that a formal commitment was made by the Department of Public Service Administration (DPSA) to issue instructions to government departments on national, provincial and local authority levels

The role of customer orientation in improving services in public administration

The article presents the problem of improvement in public administration offices in one of the most important current principles of quality management - customer orientation in the context of the functioning of these units in quality management systems compliant with the requirements of BS EN ISO 9001:2009. The results of the author’s research in the use of this orientation in selected government offices are presented. The article explores the deficiencies that occur in the offices surveyed in this respect and presents examples of possible methods and tools for the study of the needs, requirements and expectations of customers and techniques for the measurement of their satisfaction that may be used in public administration

How to Develop Electronic Services in the Construction of Chinese Sixth Industries

Electronic services are the sublimation of E-government and E-commerce based on public service.Sixth industry refers to public utilities, mainly refers to public administration services. E-services is an important part of the sixth industry, and the core driver of the sixth industry. The development of electronic services, there are four basic conditions: E-government, E-commerce,information society and the modern service industry Therefore, four major initiatives should be taken, efforts to advance E-services: first, to vigorously promote E-services theory; Second, policy research, institutional arrangements proceed; third, the marriage between government and enterprises to carry out a pilot of E-services; Fourth, the integration of resources, promoting information society. Meanwhile, need to design top-level of party committees and governments and institutional arrangements of decision-making departments.

The Services Sector in India's States: A Tale of Growth, Convergence and Trade

AbstractIndia's success story in services is well documented at the national level, but similar literature does not exist for India's states. We bridge this gap by studying India's services growth at the sub‐national level. Contrary to earlier commentary on the unsustainability of India's services growth process, our findings suggest that per capita services may be converging across Indian states (this is not true of per capita income); unlike previous studies on India, evidence is provided using both traditional sigma and beta‐convergence measures and advanced panel unit root tests from the recent econometrics literature. A disaggregated analysis of services sectors reveals convergence in railways, public administration and financial services. Finally, a Jensen and Kletzer approach to determine tradability and an additional original methodology provide evidence of most services being ‘traded’ across India's states, suggesting the role of such trade in the services growth story even at the sub‐national level.

Can e-Government Applications Contribute to Performance Improvement in Public Administration?

Electronic Government applications have been the focus of hundreds of local and national government administrations all over the world during the past decade. The emphasis of most of these applications lies in their effort to improve the experience of the user in interacting with public administration services and to minimise waiting times in completing transactions public services and citizens. Early applications were relying mainly on the speed and simplicity of submitting a request by the user while most of the work beyond the web based interaction was carried out as in the era before the introduction of the web based applications. The benefits from such endeavours have been short lived as citizens are looking for real enhancements in the way public administration serves their needs and responds to their requests. The authors argue that for e-government applications to succeed, considerable changes in the way public administration organizes itself and how it utilizes information management systems to respond to user / citizen requirements including and addressing the goals of all stakeholders involved are required. Currently the number of successful applications to that end is quite low when compared to the projects implemented and the resources invested in such systems so far. The authors propose steps that would maintain the focus of future implementations in doing so. They also identify the next steps for research in addressing this complex and ever evolving issue.

Quality Indicators in Reference to the Evaluation of the Quality Management of Services in Local Public Administration

The paper proposes to show evidence in measures of quality through quantification of the level of current performance of an organization, like local public administration, in accordance with performance standards. The evaluation of quality measures the difference between the expected performance and the actual performance, to identify and improve the quality of the local public administration. Standards of performance could be set for different dimensions of quality. For example: the quality of managing documents, the products, processes and services requires the gathering and analysis of information, set in measuring terms. In a few cases the measuring of quality as percentage of elements that are conformed and not in accordance, from the total output analyzed. All these aspects are detailed in this scientific evaluation.

The Survey of Information Systems in Public Administration in Poland

Introduction There is a growing consensus among public administration across the world about the need to revitalize public administration to facilitate customer centered, cost-efficient, and user-friendly delivery of services to citizens and businesses (Gnan, Hinna, Monteduro, & Scarozza, 2013; Gupta, Dasgupta, & Gupta, 2008; Urciuoli, Hintsa, & Ahokas, 2013). As a result of this, governments are introducing innovations in management, processes, government services, organizational structure, practices, and capacities (Arundel & Huber, 2013; Dolfsma & Seo, 2013; Reddick, 2011; van der Voet, 2013). This way they mobilize, deploy, and utilize the human capital as well as information, technological and financial resources for service delivery to citizens and businesses (Dhillon, 2005; Reddick & Turner 2012; Torres, Pina, & Acerete, 2005; Tung & Rieck, 2005; Weerakkody, El-Haddadeh, Sabol, Ghoneim, & Dzupka, 2012). Thereby they are improving the quality of governmental functions. Consequently, efficient and effective public administration is an essential precondition for economic and social development (Adam, Delis, & Kammas, 2011). So far research has prioritized the studies on the effects of informationcommunication technologies (ICT) and information systems (IS) as a shortcut to increase public sector efficiency and improve internal administration and management capabilities (Arduini, Material published as part of this publication, either on-line or in print, is copyrighted by the Informing Science Institute. Permission to make digital or paper copy of part or all of these works for personal or classroom use is granted without fee provided that the copies are not made or distributed for profit or commercial advantage AND that copies 1) bear this notice in full and 2) give the full citation on the first page. It is permissible to abstract these works so long as credit is given. To copy in all other cases or to republish or to post on a server or to redistribute to lists requires specific permission and payment of a fee. Contact Publisher@InformingScience.org to request redistribution permission. Denni, Lucchese, Nurra, & Zanfei, 2013; Cordelia & Bonina, 2012; Lozoya-Arandia & FrancoReboreda, 2012; Vu, 2013; Ziemba & Papaj 2013). Governments have largely conceived IS use as a further step in the reorganization of the public sector along the basic principles of efficiency gains and costs savings (Bekkers & Homburg, 2007; Dunleavy, Margetts, Bastow, & Tinkler, 2006; Heeks, 2002; Homburg, 2004). Public administration is taking advantage of enhancing its performance, especially in terms of information and communication at the local, regional, national, and also international levels. The improvement of information flow and communication between government units at the different levels can lead to the meeting of goals--streamlining processes and increasing efficiency, sustaining and strengthening democracy, and improving government accountability and transparency. The use of IS is an essential component of a government strategy to succeed in a rapidly changing world. Currently, implementing and managing IS in business organizations is an unprecedented condition for economic efficiency, which is quite extensively described in the literature. However, in public administration, IS implementation is not sufficiently investigated and presented in the literature. There are some descriptions about IS itself, though there are only a few studies on IS implementations and their support of government processes. The use of information systems enhances processes management in public administration and supply of public services, which are an ongoing research subject. The study of IS implementation in public administration requires a broad knowledge base and practical experience. This paper provides an overview of information systems in public administration. …

Configuraciones estructurales en las instituciones de educación superior y actitudes de los académicos frente a la calidad

The speech about quality on goods and services moved from business management to public administration services, including the higher education has provoked a reaction in the opposite way among many of the experts in education. This article is placed in a section of the literature which interest resides in explaining the reasons why a considerable proportion of academics are opposed to the introduction of quality management, and proposes a different approach based in their experience working in an organization with a very specific structural configuration which conditions are favourable for the academic community.

Civil Service Reform in Transition: A Case Study of Russia

Public administrative and civil service reforms have widely been used as a popular strategy to bring about systemic changes in entrenched bureaucracies. The general tendency that occurred in Post-Communist states was to adopt comprehensive policy measures dealing with the efficiency and effectiveness of state apparatus. This paper examines the process of an attempted civil service reform in Russia starting from the first term of Putin's Presidency. Based upon interviews with experts and senior public officials, it elaborates on the role of leadership, or the willingness of the national political elite to improve the system of public administration; the impact of path-dependency upon the course of institutional transformation; and finally, the role of reform strategy in the policy implementation process. The article concludes that the case of civil service reform in Russia may be explained by a combination of policy-making variables listed above. In addition, it highlights the transformation of the Russian policy-making system during the years of political centralization.

Civil Service Reform in Transition: A Case Study of Russia

Public administrative and civil service reforms have widely been used as a popular strategy to bring about systemic changes in entrenched bureaucracies. The general tendency that occurred in Post-Communist states was to adopt comprehensive policy measures dealing with the efficiency and effectiveness of state apparatus. This paper examines the process of an attempted civil service reform in Russia starting from the first term of Putin's Presidency. Based upon interviews with experts and senior public officials, it elaborates on the role of leadership, or the willingness of the national political elite to improve the system of public administration; the impact of path-dependency upon the course of institutional transformation; and finally, the role of reform strategy in the policy implementation process. The article concludes that the case of civil service reform in Russia may be explained by a combination of policy-making variables listed above. In addition, it highlights the transformation of the Russian policy-making system during the years of political centralization.
 Full text available at: https://doi.org/10.22215/rera.v8i1.222

XTC Production and Trafficking in Women for the Purpose of Sexual Exploitation: Crime Problems and Multi-Agency Approaches in the Netherlands

This paper addresses two types of organized crime in the Netherlands: ecstasy production and trafficking, and the trafficking of women for sexual exploitation in the Amsterdam Red Light District. These illegal activities are particularly interesting because the police, the public prosecution service, the Tax and Customs Administration and the administrative authorities have developed multi-agency approaches in response. The different agencies exchange information and intelligence including personal data based on a framework agreement. They discuss and execute coordinated responses by applying criminal law, fiscal law and administrative law to tackle both the perpetrators and the legitimate infrastructure they use to commit crimes.

Purpose, objectives and functions of the public service

The article the theoretical interpretation of the purpose, objectives and functions of the civil service are considered, the contours of scientific debate about the concept of «public service» are defined, the features of vectors change in public service in the context of modernization are highlighted. It is emphasizes on the strategic importance of personnel policy in shaping the professional staff of public authorities. The conclu-sion is that public service is a political, organizational, managerial and social institutions of the state, which provides a set of relationships between individuals, individuals and communities and between nations, using the power of this resource. The causes of the need for state and government, principles, forms, mechanisms and activities of public administration and civil service are identified.

Knowledge and awareness of HIV/AIDS among high school girls in Ghana

HIV/AIDS is recognized as a national priority health issue in Ghana. Consequently, the Ghana AIDS Commission and the National AIDS Control Programme were established, among other things, to enhance the knowledge and awareness on the nature, causes, effects and means of managing the spread of HIV/AIDS among populations at risk in Ghana. Through the efforts of these bodies and other stakeholders in health, several awareness creation and sensitization efforts have been targeted at teenage girls, a high risk group in Ghana. This study therefore assesses the knowledge and awareness of HIV/AIDS among senior high school girls in their teens in Ghana using a sample of 260 female students of West African Senior High School. The data collected were analyzed and discussed under relevant themes and within the context of the literature. The study revealed that generally, senior high school girls were knowledgeable on the nature, modes of transmission, and prevention of HIV/AIDS. There were however some students who exhibited limited knowledge on some issues including the spiritual causes and treatment of HIV/AIDS, contacts and associations with infected persons, as well as determination of HIV infection from appearances rather than testing. The study also raised important concerns about the reluctance of senior high school girls to use condoms as a preventive measure and the need to reorient HIV/AIDS awareness interventions in Ghana.