Services In Higher Institutions Research Articles

Design Process in Gamifying E-Library Services in Higher Institutions

Design Process in Gamifying E-Library Services in Higher Institutions

Young people and perceived achievements on social media: the needfulness of social work services in Nigerian tertiary schools

Material and non-material achievements are replete on social media, and they are perceived differently by people. We sought to provide evidence on how young undergraduates relate with these perceived achievements on social media, the prospects and problems associated with such perceptions, and the implications for psychosocial support services in higher institutions in Nigeria. Guided by phenomenology, 30 young undergraduates across two universities in Nigeria were interviewed. Elicited data were analysed in themes, and identity theory provided the conceptual framework. Despite the positives taken from the perceived achievements on social media, there were considerable negative influences, affecting the character and esteem of young people. The students expressed interest in seeking psychosocial services, which were unavailable. Our study buttresses the need to mainstream social work and other psychosocial services in Nigerian tertiary schools for the comprehensive development of students.

Assessment of the effectiveness of maintenance management systems in delivering quality maintenance services in higher institutions

The study assessed the effectiveness of maintenance and management systems in delivering quality maintenance services in higher institutions of learning with specific focus on the University of Lagos. There is the need for effectiveness in the management of educational buildings, facilities and supporting services. Self-structured questionnaires were administered to one hundred and ninety-one questionnaires (191) resident students of the University of Lagos, and three (3) to the maintenance executives of the Works and Physical Planning Department of the University of Lagos, with response rates of 71.73% and 100% respectively. Data collected where analysed using a combination of the Mean ranking and T-Test. Findings revealed a general dissatisfaction with the service quality delivered as the maintenance management system was not adjudged to be as effective as expected as various obstacles and factors influence the acceptable standard and quality of maintenance. The study recommended that the maintenance management team should improve on the effectiveness of their service delivery, by improving the rate of responsiveness of the maintenance staff through thorough training of skill and technical know-how.

Quality Assurance: A Case Study at a University of Technology

In every organisation, the importance of quality whether in goods or service delivery, can never be over-emphasised. Hence there is always need for quality assurance in service delivery or goods. An organisation can be involved in either the production of goods or the rendering of services to society. In the higher education system (a service delivery organisation), quality assurance is of great importance to institutions and there are different methods of ensuring that quality services are rendered to society. Some of these methods of quality assurance include accreditation, audits and assessment. In this paper, quality assurance is studied with respect to the quality, standards and relevance of the services in higher institutions and particularly in the context of the Vaal University of Technology. This paper also examines the benefits of the three elements to institutions of higher education. DOI: 10.5901/mjss.2014.v5n23p2129

A Theoretical Framework of Total Quality Assurance in a University of Technology

In every organisation, the importance of quality whether in goods or service delivery, can never be over-emphasised. Hence there is always need for quality assurance in service delivery or goods. An organisation can be involved in either the production of goods or the rendering of services to society. In the higher education system (a service delivery organisation), quality assurance is of great importance to institutions and there are different methods of ensuring that quality services are rendered to society. Some of these methods of quality assurance include accreditation, audits and assessment. In this paper, quality assurance is studied with respect to the quality, standards and relevance of the services in higher institutions and particularly in the context of the Vaal University of Technology. This paper also examines the benefits of the three elements to institutions of higher education. DOI: 10.5901/ajis.2014.v3n4p401

Use of E-mail in library and information services provision in higher institutions in Delta State, Nigeria

This study focuses on the use of e-mail in providing library and information services in higher institution libraries in Delta State – Nigeria. A survey design was employed. The nine academic libraries in Delta State constituted the population for the study. A total of 106 respondents duly completed the questionnaire. Simple percentages and frequency counts were used to analyze data. This study revealed that e-mail is occasionally used in providing library and information services in higher institutions. The study further revealed the unavailability of Internet facilities in six out of the nine institutions surveyed, with a corresponding lack of Internet literacy amongst respondents. In view of the enormous benefits in using e-mail in providing library and information services in higher institutions, it therefore concluded that Internet facilities should be installed in all higher institution libraries in Delta State.The Information Technologist Vol. 5 (1) 2008: pp. 42-51