Assessment of the effectiveness of maintenance management systems in delivering quality maintenance services in higher institutions

A.O Oluwatobi,V.A Alli-Johnson,C.A Ayedun,O.A Akinjare

doi:10.1088/1742-6596/1299/1/012015

A.O Oluwatobi, V.A Alli-Johnson + Show 2 more

Open Access

https://doi.org/10.1088/1742-6596/1299/1/012015

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Abstract

The study assessed the effectiveness of maintenance and management systems in delivering quality maintenance services in higher institutions of learning with specific focus on the University of Lagos. There is the need for effectiveness in the management of educational buildings, facilities and supporting services. Self-structured questionnaires were administered to one hundred and ninety-one questionnaires (191) resident students of the University of Lagos, and three (3) to the maintenance executives of the Works and Physical Planning Department of the University of Lagos, with response rates of 71.73% and 100% respectively. Data collected where analysed using a combination of the Mean ranking and T-Test. Findings revealed a general dissatisfaction with the service quality delivered as the maintenance management system was not adjudged to be as effective as expected as various obstacles and factors influence the acceptable standard and quality of maintenance. The study recommended that the maintenance management team should improve on the effectiveness of their service delivery, by improving the rate of responsiveness of the maintenance staff through thorough training of skill and technical know-how.

Highlights

The successful running of educational institutions depends largely on the quality of the property assets of the institution
The study recommended that the maintenance management team should improve on the effectiveness of their service delivery, by improving the rate of responsiveness of the maintenance staff through thorough training of skill and technical know-how
There is the need for quality maintenance management of property assets as this produces a significant contribution to the success of businesses; be it public, private or educational

Summary

Introduction

The successful running of educational institutions depends largely on the quality of the property assets of the institution. It is on this foundation that this current research study will examine the quality of maintenance management services in the University of Lagos hostel buildings from the perspective of the users.

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