E-learning Services Research Articles

Unfolding e-learning services affecting factors from gender perspectives

Unfolding e-learning services affecting factors from gender perspectives

STUDY OF THE DIGITAL TRANSFORMATION OF HIGHER EDUCATION ESTABLISHMENTS: THE CASE OF THE MOROCCAN UNIVERSITY

The aim of this research is to study the digitization of Moroccan universities. To achieve this objective, we adopted a qualitative approach, interviewing the administrators of the elearning system to find out how this training was organized at university level. The main findings of our study reveal that the main objective of digital learning was to digitize courses, without guaranteeing interactive learning spaces from which students can derive the same benefits as face-to-face learning. And that the organization of the e-learning service has an indirect effect on the perceived quality of the e-learning service. This indirect link is mediated by the variable pedagogy in its two forms: on the platform and face-to-face. Given that educational institutions need to design appropriate and effective content, implement an efficient delivery system and provide digital literacy training to their current faculty in order to achieve better learning outcomes

일지역 간호대학생의 자기 주도적 학습능력, 교수-학생 상호작용, 이러닝 서비스 만족도·재이용 의도 및 대학생활 적응 간의 관계

Objectives This study is a descriptive survey research for understanding the relations of self-directed learning ability, professor-student interaction, e-learning service satisfaction & repurchase intention, and college life ad-justment of nursing students. Methods For five days from April 26 to April 30, 2021, a survey was conducted targeting total 145 second-year nursing students(four-year-course-college) in a region. The IBM SPSS Statistics 23.0 Program was used for data analysis. Results The subjects’ overall scores were shown as 3.36 out of 5 for self-directed learning ability, 3.76 for pro-fessor-student interaction, 3.17 for e-learning service satisfaction & repurchase intention, and 3.54 for college life adjustment. In the results of analyzing the correlations between variables, the self-directed learning ability showed positive correlations with professor-student interaction(r=.420, p<.001), e-learning service satisfaction & repurchase intention(r=.225, p<.01), and college life adjustment(r=.645, p<.001). Also, the professor-student interaction showed positive correlations with e-learning service satisfaction & repurchase intention(r=.305, p<.001) and college life adjustment(r=.557, p<.001) while the e-learning service satisfaction & repurchase in-tention showed a positive correlation with college life adjustment(r=.275, p<.01). Conclusions Therefore, it would be necessary to increase the college life adjustment of nursing students and also to establish their self-directedness and active attitude by including various training programs that could promote their self-directed learning ability and professor-student interaction in curriculum. Also, it would be required to improve service quality and problems of e-learning service for the expansion of its continuous use, and also to develop online contents about e-learning teaching method that could complement the problems.

Analysis of the Relationship Between E-Learning Service Quality and Student Trust, Student Satisfaction, and Student Loyalty

The research was conducted to explore the impact of service quality on student loyalty with student satisfaction and student trust as mediation. This sorting is expected to contribute to the university in adding information and positive managerial implications to its management. This research aims to demonstrate that the quality of services on e-learning in affecting several other factors is also able to increase student loyalty. The research population was 95 respondents active students at Esa Unggul University. The questionnaire data collection took place online in February 2023. The method used for data analysis is partial least squares structural equation structure equation modeling. The results show that there is a positive impact of service quality, student satisfaction, and student trust. There is also a role of student satisfaction mediation, and student trust. The research is expected to contribute to educational institutions in improving the quality role of e-learning services aimed at increasing student loyalty to universities.

Analysis of User Satisfaction with E-Learning Services During the Covid-19 Pandemic Using the PIECES Framework

During the Covid-19 pandemic, the education sector has been able to provide assistance for the continuation of the learning process through e-Learning services. E-Learning is an online-based learning and teaching process that utilizes information technology services. E-Learning is specially designed by the institution and integrated with academic progress data to offer the best support to students who have become increasingly familiar with information technology during the pandemic, addressing its limitations. The objective of this research is to measure user satisfaction with the e-Learning service using the PIECES framework. The PIECES framework consists of Performance, Information/data, Control/security, Efficiency, and Service categories. The PIECES framework is employed for analyzing the information system and consists of six variables: performance, information, economic, control, efficiency, and services. Data was collected through questionnaires distributed to 368 students from different graduation years, spanning from 2018 to 2021, who are users of the e-Learning service. Based on the gathered data analysis, the average satisfaction levels for each variable are as follows: performance scored 3.75, information scored 3.82, economic scored 3.84, control scored 3.74, efficiency scored 3.7, and services scored 3.84. Combining these values and referencing Kaplan and Norton, it can be concluded that the overall user satisfaction level with e-Learning falls into the satisfied category

Analysis of the Influence of E-learning Services on User Satisfaction with Structural Equation Modeling (Case Study: Mathematics Student at University of North Sumatra)

Analysis of the Influence of E-learning Services on User Satisfaction with Structural Equation Modeling (Case Study: Mathematics Student at University of North Sumatra)

Analysis of the Influence of E-Learning Service Quality Factors on Student Perceived Value and Student Satisfaction, with Implication to Student Loyalty

ABSTRACT The COVID-19 pandemic has changed the learning process, which was previously carried out conventionally with face-to-face interaction, into an online learning activity (e-learning). e-Learning has several benefits, but it also has some challenges that need to be addressed. A preliminary survey has been conducted by asking open-ended questions regarding students’ experience and obstacles during e-learning to determine their perceptions of e-learning, and the results showed that there were problems faced by students in implementing e-learning, especially pertaining to student loyalty. Previous research has stated that e-learning service quality exercises an influence on student satisfaction and student loyalty. This research focusses on the influence of e-learning service quality factors on student perceived value (SPV) and student satisfaction, and ultimately on its role in influencing student loyalty. This research was conducted using a quantitative approach, wherein data were gathered, using judgement sampling, from 309 undergraduate students enrolled across six universities in Tangerang. These data were analysed by partial least squares structural equation modelling (SEM-PLS), and the results of the analysis indicated the presence of a positive and significant relationship between these variables. Resultant to the analysis, there emerged some useful suggestions for educational institutions and lecturers that would enable them to improve the quality of e-learning. The findings of the present study imply that improving the factors of e-learning service quality will inculcate in students a favourable value perception towards the university, as well as create a feeling of satisfaction in them, arising from the fulfilling character of the experience to which they were exposed during the e-learning process; these phenomena are expected in turn to increase students’ loyalty towards the university.

Service Quality Framework for private higher open distance e-learning institutions in South -Africa

The primary purpose of this paper was to develop an industry-specific service quality framework for private higher education institutions in an open distance e-learning environment in South Africa. Service quality for higher education operations is a key performance objective due to the increasingly competitive, marketing-oriented and highly regulated environment. Using a quantitative research approach, this research was conducted at two private higher education institutes. Data analysis included an exploratory factor analysis (EFA) approach followed by confirmatory factor analysis (CFA). Finally, a service quality framework was compiled consisting of four primary constructs. The paper makes a pioneering contribution and bridges a significant gap with the development of the first Open Distance and e-Learning service quality framework for private higher education institutions in South Africa.

Evaluasi User Experience Website E-Learning My-Elnusa Menggunakan User Experience Questionnaire (UEQ)

Nusa Mandiri University has an e-learning service called MyE-Learning System Nusa Mandiri (MyELNUSA), but the system has not been evaluated on the user experience aspect. User experience includes the impressions and emotions of users when using a product and when the product can provide an efficient and pleasant service, the product can be stated positively on the user experience. In this MyELNUSA application, it is necessary to know how far the user experience measure is to the user. User Experience Questionnaire (UEQ) as an evaluation method consisting of six rating scales, namely attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. In this method there are 26 question items in the form of 2 attributes that are paired with opposite meanings. This evaluation is important because it is useful in knowing the user experience of the application and providing suggestions for improvements needed. Tests were carried out on 34 active students who used the MyELNUSA application and the results obtained that in the efficiency and aura aspects got scores above the average and then in the attractiveness, clarity, accuracy, and stimulation aspects they got below average scores. The recommended areas for improvement are aspects of attractiveness, clarity, accuracy and stimulation

Research on the Influence of E-Learning Quality on the Intention to Continue E-Learning: Evidence from SEM and fsQCA

This study explores how Chinese college students perceive the quality of e-learning and its impact on their adoption of online learning. The study develops an impact model of e-learning quality on continuous learning intention based on the stimulus-organism-response framework, technology acceptance model, and information system success model. The model is validated using a structural equation model (SEM) and fuzzy set qualitative comparative analysis (fsQCA) with data collected from 253 college students at a university in Eastern China. The SEM analysis shows that perceived ease of use and perceived usefulness positively influence e-learning continuance intention, while system quality and personalization have a positive impact on perceived ease of use, and learning community positively impacts perceived usefulness. The fsQCA analysis shows that college students’ willingness to continue e-learning is not solely dependent on a single factor of e-learning service quality but is also influenced by the interaction between various factors. Therefore, e-learning providers should take into account both external stimuli and internal perception factors when designing e-learning services. The findings of this study have practical implications for improving e-learning quality and enhancing the online learning experience. E-learning providers should consider the importance of system quality, personalization, and learning community in improving perceived ease of use and usefulness, which in turn can increase students’ intention to continue e-learning. The study also highlights the importance of considering the interaction between various factors that influence e-learning adoption rather than relying solely on individual factors.

Determinants of e-Learning Services: Indonesian Open University

The Internet has been massively utilized for educational purposes during the last ten years with many platforms, including e-Learning Services (e-LS). This survey study aimed to report factors affecting the intention to use e-LS in the Indonesian Open University (OU) context. The original technology acceptance model (TAM) was extended, involving seven variables: facilitating conditions, perceived enjoyment, subjective norms, perceived ease of use, usefulness, attitudes, and intention to use. The survey questionnaire was piloted prior to the main data collection. Through random sampling, 2787 out of 341,956 Indonesian OU students responded to the questionnaire. The main data were analyzed through partial least square structural equation modeling (PLS-SEM) procedures. For predicting intention to use e-LS, the strongest affecting factor is attitudes. Subjective norms play a bigger than perceived usefulness in predicting intention to use. In predicting attitudes, perceived ease of use is the strongest predictor, followed by perceived usefulness. Subjective norms, facilitating conditions, and perceived enjoyment are significant predictors of perceived usefulness and perceived ease of use. Recommendations were elaborated for all stakeholders: researchers, tutors, policymakers, and OU students.

Mobile Cloud Computing Based Technologies for Enhancing E-learning Content Delivery and Sharing in Higher Learning Institutions in Tanzania using Learner-Centered Approach

Electronic learning (E-learning) in Higher Learning Institutions (HLIs) offers a cost-effective teaching and learning that support social interactivity, flexibility, context sensitivity, and active participation of learners in learning activities. The objective of this study was to investigate the challenges facing the traditional E-learning tools and leverage the advanced capacity of Mobile Cloud Computing (MCC) to enhance E-learning service delivery and sharing of learning resources focusing in learner-centered approach. Also, the evolvement of mobile computing devices such as smartphones, Personal Digital Assistance (PDA), and laptops owned by learners bring prospects in overcoming the inherent challenges facing HLIs in developing countries such as shortage of computer laboratories and network resources.Consequently, this study proposes MCC-based E-learning content delivery and sharing to augment higher learning institutions with limited resource setting in developing countries. The main benefits of MCC-based E-learning include, first, augment traditional LMS by provisioning abundant processing capacity and storage in the cloud that guarantee unlimited learning materials available for learners and instructors; Second, improves performance in local Learning Management System (LMS) servers by outsourcing execution and storage into the cloud especially when resource-intensive E-learning contents such as games, Virtual Reality (VR), and video streaming are used for learning; third, supports multi-platforms to execute the workload of various E-learning applications in the cloud which is potential for E-learning resource sharing; and fourth, guarantee cost-effective E-learning content delivery and sharing. Keywords: Mobile cloud computing, E-learning, content delivery, Learner-centered learning DOI: 10.7176/JIEA/13-2-03 Publication date: March 31 st 2023

Implementation of ISO 9001:2015 in e-Learning services in higher education

Needs for using a Learning Management System (LMS) in curriculum development in higher education is increasing, including what has happened at the Bandung Institute of Technology. LMS is not only a complementary medium but also a substitute medium for the learning system during the COVID-19 pandemic. This study aims to determine the process of implementing ISO 9001: 2015 in online learning services at the Directorate of Education Development and assess risk mitigation in overcoming obstacles to the curriculum management process. This research was carried out based on the urgency of the management process in curriculum development to support the achievement of curriculum objectives. The method used in this research is qualitative with a descriptive approach. The findings from this study indicate that the Directorate of Educational Development at the Bandung Institute of Technology has implemented ISO 9001:2015 properly, which means it has carried out its duties according to the applicable rules and regulations. Implementing the LMS at the Bandung Institute of Technology applies several criteria related to the Quality Management System (QMS), which is supported by the PDCA (Plan-Do-Check-Act) process and cycle model so that an organization can achieve the desired results. AbstrakKebutuhan akan pemanfaatan Learning Management System (LMS) dalam pengembangan kurikulum di pendidikan tinggi semakin tinggi, termasuk yang terjadi di Institut Teknologi Bandung. LMS tidak hanya sebagai media komplementer, akan tetapi juga sebagai media substitusi sistem pembelajaran di masa pandemi Covid-19. Penelitian ini bertujuan untuk mengetahui proses penerapan ISO 9001:2015 dalam layanan pembelajaran daring di Direktorat Pengembangan Pendidikan, serta mengetahui mitigasi resiko dalam mengatasi kendala pada proses manajemen kurikulum. Penelitian ini dilaksanakan berdasarkan urgensi proses manajemen dalam pengembangan kurikulum untuk mendukung ketercapaian tujuan kurikulum. Metode yang dilakukan dalam penelitian ini adalah kualitatif dengan pendekatan deskriptif. Hasil temuan yang diperoleh dari penelitian ini menunjukkan bahwa Direktorat Pengembangan Pendidikan di Institut Teknologi Bandung telah mengimplementasikan ISO 9001:2015 dengan baik, dan artinya telah menjalani tupoksinya sesuai aturan dan perundang-undangan yang berlaku. Pelaksanaan LMS di Institut Teknologi Bandung menerapkan beberapa kriterai terkait Sistem Manajemen Mutu (SMM) yang didukung oleh model proses dan siklus PDCA (Plan-Do-Check-Act) sehingga sebuah organisasi dapat mencapai hasil yang diinginkan.Kata Kunci: ISO 9001:2015; learning management system; manajemen kurikulum; pembelajaran daring

Analisis Kualitas E-learning Lembaga Pendidikan Terpadu Nurul Ilmi Banyuasin Menggunakan Metode Webqual 4.0

E-learning has a very important role to advance the world of education, because with E-learning it can help teaching and learning activities. One of the schools in the city of Palembang Integrated Education Institute Nurul Ilmi Banyuasin has been using website-based E-learning since 2020, which functions as an online learning medium. This research uses the Webqual 4.0 method which consists of (usability quality, information quality, service interaction and visuals). quality). The problem in this study is that the Nurul Ilmi Banyuasin Integrated Education Institute does not yet know the level of quality of E-learning services. Therefore in this study an analysis will be carried out to measure the extent to which the quality level of E-Learning at the Nurul Ilmi Banyuasin Integrated Education Institute. it is not yet known the level of quality of E-learning services. Therefore, in this study an analysis will be carried out to measure the extent to which the quality level of E-Learning at the Nurul Ilmi Banyuasin Integrated Education Institute. There are several things that affect the level of user satisfaction with the E-Learning system, including using e-learning and web quality which will affect the level of user satisfaction. The higher the quality of a web, the more users will access the web. User involvement in the use of E-Learning technology will determine the success of a quality system and information. The quality of information that is in accordance with what is needed will provide satisfaction for the user. This study is expected to describe the relationship between user perceptions of the measurement of E-learning services at the Nurul Ilmi Integrated Education Institute to improve or complete the information in the E-learning.

Review of Cloud Computing Framework for the Implementation of eLearning Systems

The rapid growth in Information and Communication Technology (ICT), combined with recent events such as the Covid-19 lockdown, has had a significant impact on traditional educational systems. Today, eLearning has become a widely accepted method for delivering educational services. As a result, the ICT infrastructure needed to be expanded to keep up with the increasing numbers of users, a wide range of learning services, and the growth of educational content. However, the volatile user load and the massive storage and transfer of rich data have led to a need for the effective utilisation of server-side system resources in providing eLearning services. Cloud computing offers a dynamic provision of virtualised resources, elasticity, scalability, pay-per-use and measured service with the ability to dynamically provision and de-provision computing resources as needed. In this paper, a review of cloud-based eLearning frameworks is conducted to identify the state of the art. Different frameworks for the implementation of cloud computing-based eLearning are identified and presented. Additionally, the review provides insights into the use of cloud computing in education, current challenges in eLearning implementation, deployment strategies, and the benefits of using cloud computing for eLearning implementation.

An empirical study on mobile-assisted civic and e-learning service through sentiment analysis

An empirical study on mobile-assisted civic and e-learning service through sentiment analysis

An empirical study on mobile-assisted civic and e-learning service through sentiment analysis

An empirical study on mobile-assisted civic and e-learning service through sentiment analysis

Perceived Quality and Satisfaction with e-Learning during COVID-19: Moderating Role of co-Production

In the context of emergency remote teaching, this study proposes a conceptual model that examines (1) the relationship between perceived quality and learner satisfaction with an e-Learning service in pandemic situation and (2) to test the moderating role of co-production of this service on this relationship. The study was conducted among 338 Tunisian students who took online classes during the second wave of COVID-19. The research uses of structural equations method (AMOS 21) to test the direct relationship and the Hayes process for the moderation test. The results show that the direct relationship between perceived quality and online learner satisfaction is significant and positive and that this relationship is positively moderated by co-production. Practical implications have finally been identified in order to improve the success of online education especially in the case of a crisis.

Integrated High-Workload Services for E-Learning

E-learning platforms are valuable tools to support and enhance the learning and teaching process during online classes. Even though these platforms are already well-known and have been widely used for a long time, transitioning to fully online activities with a large number of users can lead to an exponential growth in resource usage. Moreover, the availability of these platforms becomes critical since the learning activities cannot be interrupted, and the vital information (assignments, grades, and shared resources) cannot be lost. Thus, the system administrators must implement a scalable solution to accommodate many users and activities. Determining the most suitable architecture is a non-trivial task that must consider the various tools, services, and interconnect options that are available. This paper presents our approach to setting up an integrated high-workload e-learning setup used for online classes in University Politehnica of Bucharest and can be used as a reference by other universities. The e-learning platform must accommodate around 35000 users and 11000 courses; thus, its management is not trivial. In this paper we present our approach to integrating all the services necessary for a responsive online platform and to automating e-learning management operations such as class creation and user course enrolments. Moreover, we present our testing methodology and the deployment of the proposed architecture, as well as the results we have obtained in production, especially during the time when all teaching activities were performed using online platforms.

Performance Evaluation of UDSM Network to Deliver Multimedia eLearning Contents: Case of CoICT

The use of technology in education in Sub-Saharan Africa has been reported to be hindered by many factors including inadequate Information and Communication Technology (ICT) infrastructure, low internet speed, and lack of skills to use educational technologies. This paper aim at evaluating how the available ICT infrastructure at the College of Information and Communication Technologies (CoICT) can support, with acceptable Quality of Service (QoS), the delivery of multimedia applications for eLearning services. The evaluation was performed over a network testbed implemented in a computer laboratory for wired and wireless connections. The testbed consisted of five personal computers (PCs) connected via a switch and a router to the internet for the wired connection. The wireless connection consisted of three PCs and a laptop connected through a switch and a router to the internet via a wireless access point. Four different multimedia applications were run through the PCs, and traffic data was mirrored and captured at one of the PC using Wireshark network analyzer. The traffic included streamed and conversational video and audio using YouTube and Zoom applications, respectively; interactive web browsing using web browsers; bulk file transfer, and a mixture of all applications running on the computers. Traffic data captured during the running of these applications were packet loss, delay, jitter, and throughput. The QoS performance parameters obtained were within the acceptable threshold values as per International Telecommunication Union, Telecommunication Standardization Sector (ITU-T) values. Results revealed that ICT infrastructure at CoICT can support delivery of multimedia content for eLearning purposes for both wired and wireless connections. Having the infrastructure capable of supporting multimedia applications with the acceptable QoS implies that instructors are equipped with a conducive environment that supports multimedia application. Hence, they are expected to use and continue using educational technologies to facilitate teaching and learning processes.