Abstract
The aim of this research is to study the digitization of Moroccan universities. To achieve this objective, we adopted a qualitative approach, interviewing the administrators of the elearning system to find out how this training was organized at university level. The main findings of our study reveal that the main objective of digital learning was to digitize courses, without guaranteeing interactive learning spaces from which students can derive the same benefits as face-to-face learning. And that the organization of the e-learning service has an indirect effect on the perceived quality of the e-learning service. This indirect link is mediated by the variable pedagogy in its two forms: on the platform and face-to-face. Given that educational institutions need to design appropriate and effective content, implement an efficient delivery system and provide digital literacy training to their current faculty in order to achieve better learning outcomes
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