Competitive Service Research Articles

Churn Prediction in Banking Sector

The membership of a banking system depends on the interest provided for the account , charges on the transactions and the services provided on the account. Now-a- days, many banks provide competitive services which give customers options to choose from. This might lead to customer dissatisfaction and result in the deactivation of the membership also known as churn. Churn is 'when a client cancels a membership to a company they have been using. In this project we will try to predict the churn from the previous databases of the banking systems and study it using data visualization. In current days, the customers are getting more attracted towards the quality of service (QoS) provided by the company. As a result, customer churn and engagement has become one of the main problems for most of the banks. In this project, we have used a voting approach of SVM and Random Forest to find the most successful and accurate way to predict customer churning or retention. Key Words: Churn, banking system, retention, deactivation, SVM, Random Forest.

Guerrilla Marketing in the 21st Century: A Systematic Analysis of the Discipline Through a Literature Review, a Taxonomy, and Identification of the Most Relevant Variables

In recent years, given the enormous competition for new products and services, many companies have begun to behave more creatively in an aim to be the best in the market. “Guerrilla marketing” refers to an advertising technique that uses unconventional and cost-effective approaches, employing a variety of strategies that reduce costs. Since the emergence of this concept in the second half of the last century, substantial research has looked into its application and usefulness. This study presents a systematic survey of the field of marketing and advertising: by analyzing the main scientific publications on guerrilla marketing through content analysis in the Web of Science, Scopus, and EBSCO databases. One hundred and sixty-four articles were analyzed in depth and divided into two separate lists: one with publications corresponding to Hutter and Hoffmann’s first classification, and another corresponding to the new variables that emerged from the in-depth study that was carried out. As a consequence, a new taxonomy is proposed for the field, based on the identification of some novel variables characterizing the different existing approaches.

SOCIAL CAPITAL, CORPORATE RESILIENCE AND COMPETITIVENESS DURING PANDEMIC: INDONESIA’S MARINE TRANSPORTATION SERVICES COMPANIES CASE STUDY

Corporate resilience and competitiveness during a pandemic are largely determined by how the company manages its resource capital. This study examined how corporate resilience and competitiveness of marine transportation service companies that rely on social capital with a review point of view from the theory of dynamic capabilities and the resource base-view theory. Using an online method survey with a sample of 446 marine transportation service companies throughout Indonesia. The data were analyzed using multivariate analysis with GSCA application (generalized structured component analysis) and multigroup analysis to examine company age and company size as variable control. The results showed that social capital was associated with corporate resilience and competitiveness as well. The result also showed that corporate resilience was not associated with competitiveness. Meanwhile, in terms of company size, it was associated with a small company. On the contrary, competitiveness was associated with corporate resilience. This study contributes a new empirical finding to the dynamic capability theory and resource base view-based (RBV) competitiveness theory. This study also contributes to the practical implication that social capital in the form of the strength of relations with external is useful for competitiveness and in maintaining the sustainability of the company.

Customer-oriented approach to competitive apartment building management services

The article addresses the issue of providing a competitive service in the field of apartment building management. An overview of housing management practices is presented. Management organizations do not provide the required level of competitiveness in terms of the ratio of quality indicators and tariff value. This problem causes consumer discontent. A comprehensive system of target indicators for the quality of services for managing apartment buildings is proposed within the framework of a client-oriented approach to servicing by managing organizations. It is aimed at achieving the required level of competitiveness in this area.

THE EFFECTIVENESS OF THE BUSINESS COMPETITION SUPERVISORY COMMISSION IN HANDLING CASES OF ALLEGED UNFAIR BUSINESS COMPETITION CONDUCTED BY PT AERO CITRA CARGO

Allegations of a monopoly on the export of apparent lobster seeds originated from a case of corruption in evident lobster seeds committed by former Minister of Maritime Affairs and Fisheries Edhy Prabowo. In the indictment filed by the Public Prosecutor, Edhy allegedly founded and managed the Aero Citra Kargo Limited Liability Company as a shell company to collect profits from the export of apparent lobster seeds. At that time, the Business Competition Supervisory Commission suspected that the Aero Citra Kargo Limited Liability Company violated 17 and 24 of Law Number 5 of 1999. This study aimed to determine the effectiveness of the Business Competition Supervisory Commission in handling cases of alleged unfair business competition carried out by the Aero Citra Kargo Limited Liability Company. And to find out the considerations of the Commission Council for the Supervision of Business Competition in deciding Case Number 04/Commission for the Supervision of Business Competition-I/2021. This scientific research uses normative qualitative research methods. The author uses a normative juridical strategy in this approach. The Commission for the Supervision of Business Competition has played an influential role in cases of unfair business competition/monopoly practices, especially in cases of unfair business competition for export shipping services for Clear Lobster Seeds carried out by Aero Citra Kargo Limited Liability Company, the Commission Council has correctly determined decision dictum based on facts, judgment, analysis, and conclusion. The Commission Council only provides sanctions in the form of stopping activities carried out by the Aero Citra Cargo Limited Liability Company, which following the legal basis, namely Law No. 5 of 1999Keywords: Effectiveness, Monopolistic Practices, export

CREATING SPIRITUALITY IN THE WORKPLACETO INCREASE WORK PERFORMANCE OF MODERN ORGANIZATIONS

Spirituality in the workplace becomesthe hottest issue in the past decades until the present time. Modern organizations are now paying much attention on helping employees to achieve their hope and dream through company cooperation, concerning about employees wellbeing and welfare, and respect to individualism. Happiness, success and growth of employees are parts of organizational responsibility because employees and organization are interrelated as they can produce both negative and positive effects to each other. The purposes of this article were to find the meaning of spirituality in the workplace, the current situations of spirituality in the workplace, advantages of spirituality in the workplace, and an implementation of spirituality in the workplace. The findings showed that spirituality in the workplace is a recognition of employee that promotes employees experience to work with joy, happiness and friendliness in the organization. Modern organizations pay much attention on spirituality in the workplace because they believe it can improve employee satisfaction, employee commitment, employee wellbeing and happiness at work, which lead to increase organizational performance such as productivity, profitability, innovation, competitiveness, customer satisfaction and customer service.

Empirical study of the factors of career motivation underlying the interest in a career of public administration

Aim: The aim of the study is to reveal the reasons behind the declining interest in the public administration career. The data of the Graduate Career Tracking System shows that a considerable part of the students graduating in relevant fields do not start a career in public administration, or leave the career in a short time. In this study I examine how the career motivation of the concerned young adults affect their intention to find a job in the public administration.Methodology: I conducted the questionary interviews in 2021 during the project of KÖFOP-2.1.5– VEKOP-16-2016-0000 "Strategical support for the personal supplies of the competitive public services". By completing the questionnaire, the participants had to rate it on a four-point Likert scale the carrier motivation factors, their interest in the public service career, the impact of university education and professional practice on interest in public service carrier. 114 students of the Faculty of Public Governance and International Studies of the University of Public Services participated in the study. 65 percent of the participants were female, 35 percent were male. 71 percent of the sample were full-time student, 29 percent were studying in correspondence courses.Findings: In accordance with my hypothesis the outcomes of the study confirmed that the participating students have an external rather than an internal career motivation, which has a negative impact on their interest in the career. The interest of the participants in the public services as a career showed a decreasing trend through their years spent in the university. This effect was most easily captured in the answers of the youngest, full time students. During the research I could identify three ways of motivation: strong, identified and extrinsic. In line with the expectations, the interest for the career of those having extrinsic motivation was the smallest and of those having strong motivation was the greatest.Value: The results of the research contribute to the understanding of the factors that determine the career choice of young employees. However further research is needed to discover why the external motivation of the participants is getting stronger during the years of university studies and how this tendency can be turned.

국내 유니콘 서비스 기업 사례분석을 통한 고객 경험 기반 서비스 혁신 프레임워크 제안

In order for the service industry to create high added value, service competitiveness must be strengthened. The purpose of this study is to propose a customer experience-based service innovation framework and to verify the framework. A customer experience-based service innovation framework categorized into result, process, experience, and system was proposed and five domestic unicorn companies(Yanolja, Socar, Musinsa, Today's House, Carrot Market) were analyzed. In conclusion, consumers perceived companies that tried various customer experience-based service innovations as more innovative, and the initial growth rate of these companies was higher. In addition, it was confirmed that companies execute customer experience-based service innovation in the order of result-based innovation, process-based innovation, and system-based innovation. This study is expected to serves as an guideline in planning and designing services and provide practical helps to the companies pursuing service innovation in analyzing their current services and establishing strategies for service innovation.

Adoption of Circular Economy by Construction Industry SMEs: Organisational Growth Transition Study

A megatrend in the business environment poised at practically entrenching sustainability while ensuring global business competitiveness is viewed as a circular economy. At the firm level, circular economy practices distinguish firms for excellent product and service delivery, thus ensuring competitive advantage. The construction firm of the future will practice circular economy while adopting sustainable technology. This study is focused on assessing organisational growth transition among small and medium construction enterprises. A quantitative approach was adopted and structured questionnaires were administered among SME construction firms. The findings reveal the critical factors affecting organisational growth and transition in achieving a circular economy include availability of logistics infrastructure and firm’s market share, among others. Factor analysis indicated PCA extractions showing the component’s rotation indicating four structure components in the variables. The study named the four clusters required for achieving organisational growth transition as: firm positioning for competitive advantage, personnel management, service delivery and government policy and support. The study provides a foundation for other organisational growth transition studies stemming from circular economy adoption among construction industry SMEs.

Geographic accessibility and hospital competition for emergency blood transfusion services in Bungoma, Western Kenya

BackgroundEstimating accessibility gaps to essential health interventions helps to allocate and prioritize health resources. Access to blood transfusion represents an important emergency health requirement. Here, we develop geo-spatial models of accessibility and competition to blood transfusion services in Bungoma County, Western Kenya.MethodsHospitals providing blood transfusion services in Bungoma were identified from an up-dated geo-coded facility database. AccessMod was used to define care-seeker’s travel times to the nearest blood transfusion service. A spatial accessibility index for each enumeration area (EA) was defined using modelled travel time, population demand, and supply available at the hospital, assuming a uniform risk of emergency occurrence in the county. To identify populations marginalized from transfusion services, the number of people outside 1-h travel time and those residing in EAs with low accessibility indexes were computed at the sub-county level. Competition between the transfusing hospitals was estimated using a spatial competition index which provided a measure of the level of attractiveness of each hospital. To understand whether highly competitive facilities had better capacity for blood transfusion services, a correlation test between the computed competition metric and the blood units received and transfused at the hospital was done.Results15 hospitals in Bungoma county provide transfusion services, however these are unevenly distributed across the sub-counties. Average travel time to a blood transfusion centre in the county was 33 min and 5% of the population resided outside 1-h travel time. Based on the accessibility index, 38% of the EAs were classified to have low accessibility, representing 34% of the population, with one sub-county having the highest marginalized population. The computed competition index showed that hospitals in the urban areas had a spatial competitive advantage over those in rural areas.ConclusionThe modelled spatial accessibility has provided an improved understanding of health care gaps essential for health planning. Hospital competition has been illustrated to have some degree of influence in provision of health services hence should be considered as a significant external factor impacting the delivery, and re-design of available services.

Study on the Application of “RECSA” Model to Evaluate the Customer Satisfaction towards Call Taxi Services Offered

"It’s very difficult to measure services than goods due to characteristics of services like intangibility, heterogeneity, and inseparability. There is always demand for travel service since mobility is one of the important aspects for public. In the present economic situations one of the industries that has went through several changes is taxi services. The competition in taxi services is mainly between the local taxi providers and taxi aggregators. Apart from competition, the service providers face fluctuations in prices and other new challenges. In order to this, local taxi service providers are facing threats with the competitors like UBER, OLA, red taxi etc. Nowadays, customers are smart enough that they need high quality products as well as excellent service from them. They are used to practice with famous brands with good status as well as decent services. Hence service quality of taxi services becomes a vital criterion to be analyzed in order to satisfy the customers. In this study the researcher has identified five factors of service quality, and the impact of five factors on customer satisfaction. The primary data was collected in Coimbatore city by using convenient sampling method, at important places in the city like theatre, malls, railway station, airport, hospitals etc. Using path analysis, it was found out that, out of the five factors three factors namely comfort, safety and affordability impacts customer satisfaction significantly."

Dynamic Mobile Cloud Eco System Security - A Review

Mobile cloud computing is the technique of using cloud technology and various rich mobile applications are intended to be able to run on a variety of mobile devices using the technique called mobile cloud computing. In recent years, huge amounts of data are stored by the clients which are much more easily to the integration of cloud platforms into mobile systems. The ways of security used in portable device settings are one of the key challenges in this respect as the number of people using smartphones continues to rise. None of the models that have been developed with confidence and privacy for precaution of data in mobile cloud systems are impervious to destructive attacks, despite countless attempts. While mobile cloud computing has great potential, security, privacy, viability, and accessibility concerns must still be considered by both consumers and businesses. Additionally, it emphasizes the use of Canny Card Web Services (CCWS) competition to enhance mobile cloud computing security with IOT. This paper has been presented with more than one user application: a smart house and a smart parking in an educational institution, in the inclusion of IOT with cloud computing for demonstrating various admittance control and endorsement requirement. A review regarding this paper concentrated on a little model that is intended the security and privacy ensureability of data in mobile clouds. Additionally, to manage mobile cloud security difficulties and challenges, it is important to look at the current situation with regard to cloud security breaches, the weaknesses of mobile cloud devices, and the best ways to address these issues in the near future with regard to mobile device management and mobile data protection.

Improving the Efficiency of Rail Passenger Transportation Using an Innovative Operational Concept

In an increasingly fast-paced world, emerging mobility demands must be met by competitive services that are in line with the principles of sustainable transportation concepts. It is not possible to know exactly what the mobility solution of the future will be, but it is certain that it will require a reduction in car use. A dramatic increase in energy prices will have an impact on the transportation sector, but making public transportation attractive to large numbers of people could reduce unit costs. Public transportation systems can be made more efficient through flexible transportation concepts and by combining individual passenger demand for travel. In the field of rail passenger transportation, practice uses fixed timetables, which do not take into account the changes in ad hoc travel needs. This results in significant losses due to unjustified unnecessary stops and longer travel times. This article presents an operational concept that enables ad hoc passenger demands to be met. The concept ensures minimum energy consumption and a higher level of passenger demand satisfaction through multilevel demand management. A case study was presented to prove the developed theory.

Penilaian Postur Tubuh Pekerja Dan Perbaikan Sistem Kerja Dengan Metode Rula Dan Reba Pada Pt. Sharp Electronics Indonesia

In the current industrial age, Indonesia is making great progress every year. Especially in the development of business competition for goods and services, businessmen compete with each other to dominate the market share on which they are focused.One of the inseparable factors of industry is human resources. It is very important to maintain the quality of human resources in order to continue the production process. So ergonomics is important to keep people healthier, safer, more comfortable and avoid bad parts (bad). PT Sharp Electronics Indonesia is one of the electronic companies of Sharp Corporation engaged in the assembly of electronic products. One of the manufactured products is a refrigerator. There are some quality issues in the production process. This means that defects are often still found on the assembly line. This adds to the cost of poor quality because if a defect occurs, the part must be reworked or the part scrapped. One of the causes is improper posture, which can have a big impact on the operator's body later on. A proposed solution to this problem is to use the RULA and REBA methods to find the worker's posture rating and correct it if the posture is bad.

The dynamics of the relationship between foreign exchange reserves and import demand function

This study empirically investigates the dynamics of the relationship between import demand and foreign exchange reserves for an oil-rich and high-income developing country, Oman. This study employs the Autoregressive Distributed Lag (ARDL) model to investigate the impact of real income, domestic prices, and foreign exchange reserves on aggregate and disaggregated import demand function. Results reveal that total imports are significantly affected by domestic prices only; whereas, demand for goods import is influenced by income. The level of foreign exchange reserves does not influence import demand function. These findings indicate that currency peg stabilization efforts, foreign asset leakages and varying sources of foreign currency could have weakened the link between foreign reserves and import levels. Considering domestic prices and income, competition and efficient production of local goods and services should be further encouraged, especially concerning ongoing issues like food security. Understanding import dynamics enhances robust import forecasts, international trade planning and policy formulation.

Internal Branding: Role of a Cocreated Corporate Event Message

To improve the effectiveness of corporate events, organizational leaders and meeting planners are increasingly looking for new approaches to involve attendees in active participation and cocreation of desired outcomes. The aim of this study was to examine how a cocreated message delivered during the corporate event served the role of effective internal brand communication. Signaling theory and service-dominant logic were the foundation for the research framework, supporting the argument that if value was cocreated during the corporate event, it positively influences the goals established by event organizers. Research was conducted using online self-administered questionnaires collected from 235 employees of a US-based hotel chain, attendees of the annual corporate event. Results revealed that when a strong corporate message was evaluated as cocreation it positively affected attendees' internal word-of-mouth (iWOM) intention and perceptions of the brand's competitive service advantage. Message strength was influenced by attendees' views of leadership authenticity. Repeat event attendees' message evaluation was affected by leadership authenticity continuity, while first-time attendees' evaluation was influenced by leadership authenticity uniqueness. The study introduced and tested a novel framework focused on the effectiveness of event messaging based on cocreated value appraisal. It is one of the first studies to focus on annual corporate events as an effective tool for cocreated corporate communication. Managers should strategically utilize corporate event messaging delivered by authentic leaders to empower employees as ambassadors of the brand and focus on the importance of message strength to cocreate value between the organization and employees.

International education quality system: mission and legal support

The current situation is characterized by a large increase in attention to the quality of higher education almost all over the world, and especially to such an effective tool for ensuring and improving such quality as independent accreditation. The article discusses the legal aspects of ensuring the quality of education and the trends in the formation and development of modern legal methods and approaches. In this regard, the issues of coordination and improvement of accreditation activities on an international scale are of current importance. International networks and associations for quality assurance of higher education have gained wide scope - associations of accreditation agencies from different countries, whose role is aimed at the formation and support of common requirements for ensuring the quality of education. International networks and associations for quality assurance of higher education have gained wide scope - associations of accreditation agencies from different countries, whose role is aimed at the formation and support of common requirements for ensuring the quality of education. In the modern world, this field of activity is directly related to the development of the internationalization of higher education. The purpose of the study of this article is to reveal the activities of various organizational forms of associations, individual features and determine their role in ensuring the quality of education in higher educational institutions. The scientific methods of comparative analysis, collection and processing of primary data, statistical observation and comparison were applied in the article. The value of the article lies in the formation of scientific, practical and methodological provisions, including various aspects of in-depth study of existing international organizations, networks and organizations to ensure the quality of education, modern approaches to improving the conditions for training graduates of higher educational institutions based on world quality standards and international principles for the development of national legal country systems. Results of the study - international experience has been studied and the main trends in ensuring the quality of graduate training in the context of the transformation of the higher education system have been considered. Much attention is paid to the analysis of international approaches to achieving one of the main goals - the high quality of higher education, which is a necessary condition for increasing the competitiveness of graduates and their demand in the labor market. The practical significance of the article lies in determining the need for independent accreditation as the main mechanism for ensuring the quality of higher education, which is a key condition for increasing the competitiveness of educational services. In turn, it is important for accreditation agencies to join international networks and associations, which allows raising the status, authority and quality level of their activities. Key words: legal support, quality of education, independent accreditation, legislation, international networks, international standards.

Flexible quasi-solid-state zinc-ion hybrid supercapacitor based on carbon cloths displays ultrahigh areal capacitance

• A ZHSC with ultrahigh areal capacitance and long stability was demonstrated by an ACC cathode. • The ACC//Zn@ACC ZHSC device had the areal capacitance up to 2437 mF•cm −2 at 1 mA•cm −2 . • The FQSS ACC//Zn@ACC ZHSC device had high mechanical flexibility and wearable stability and output. • The energy storage mechanism was double-layer capacitive behavior of Zn 2+ accompanying dissolution/deposition of ZSO. Over the past few years, the flexible quasi-solid-state zinc-ion hybrid supercapacitors (FQSS ZHSCs) have been found to be ideal for wearable electronics applications due to their high areal capacitance and energy density. The assembly of desirable ZHSCs devices that have promising practical applications is of high importance, whereas it is still challenging to assemble ZHSCs devices. In this study, a ZHSC that exhibited ultrahigh areal capacitance and high stability was developed by using an active carbon cloth (ACC) cathode, which could improve ionic adsorption. The as-obtained ACC cathode had an energy storage mechanism due to the electrical double-layer capacitive behavior of Zn 2+ , which was accompanied by the dissolution/deposition of Zn 4 SO 4 (OH) 6 ·5H 2 O. The ACC//Zn@ACC ZHSC device exhibited an areal capacitance of 2437 mF cm −2 (81 F cm −3 , 203 F g −1 under the mass of ACC with ∼12 mg cm −2 ) at 1 mA cm −2 , an areal energy density of 1.354 mWh cm −2 at 1 mW cm −2 , as well as high stability (with an insignificant capacitance decline after 20000 cycles), which was demonstrated to outperform the existing ZHSCs. Furthermore, the assembled flexible device still had competitive capacitance, energy density and service life when integrated into a FQSS ZHSC. When applied in practice, the device could achieve high mechanical flexibility, wearable stability and output. This study can inspire the development of the FQSS ZHSC device to satisfy the demands for wearable energy storage devices with high performance.

EdgeMatrix: A Resource-Redefined Scheduling Framework for SLA-Guaranteed Multi-Tier Edge-Cloud Computing Systems

With the development of networking technology, the computing system has evolved towards the multi-tier paradigm gradually. However, challenges, such as multi-resource heterogeneity of devices, resource competition of services, and networked system dynamics, make it difficult to guarantee service-level agreement (SLA) for the applications. In this paper, we propose a multi-tier edge-cloud computing framework, EdgeMatrix, to maximize the throughput of the system while guaranteeing different SLA priorities. First, in order to reduce the impact of physical resource heterogeneity, EdgeMatrix introduces the Networked Multi-agent Actor-Critic (NMAC) algorithm to re-define physical resources with the same quality of service as logically isolated resource units and combinations, i.e., cells and channels. In addition, a multi-task mechanism is designed in EdgeMatrix to solve the problem of Joint Service Orchestration and Request Dispatch (JSORD) for matching the requests and services, which can significantly reduce the optimization runtime. For integrating above two algorithms, EdgeMatrix is designed with two time-scales, i.e., coordinating services and resources at the larger time-scale, and dispatching requests at the smaller time-scale. Realistic trace-based experiments proves that the overall throughput of EdgeMatrix is 36.7% better than that of the closest baseline, while the SLA priorities are guaranteed still.

Service quality and patient satisfaction with private health care services in Albania

Hospital service in Albania is facing difficult challenges, always trying to evolve and reform not only related to the high demand for improvement on the available infrastructure and technology, but also due to the private hospital services competition in keeping medical staff and patients with the obligation to ensure quality care, as a fundamental human rights requirement. The purpose of this study is to make an overall assessment regarding the quality of health care in the private sector in Albania and patient satisfaction related to this service. This paper also aims to determine the main factors that play a role in patient satisfaction, and their level of importance, to provide appropriate recommendations that will support the improvement of the quality of service and increasing patient satisfaction in this sector. The instrument used for quality assessment is SERVQUAL, with five main dimensions selected (responsiveness, reliability, safety, tangibles and empathy). Data processed for 400 interviewed patients shows the correlation of patient satisfaction with only four of the elements considered. Hence, the results obtained will back applicable recommendations for developing quality and increasing patient satisfaction.