Service Issues Research Articles

The Influence of Corporate Governance, Goodwill, and Asset Effectiveness on Company Value with Earnings Quality as an Intervening Variable in Non-Manufacturing Companies Registered on ISSI in 2019-2023

Research Aims : This study aims to explore the influence of corporate governance, goodwill, and asset effectiveness on firm value with earnings quality as a mediator in the context of public companies in Indonesia. Design/methodology/approach : The method used in the study is a quantitative approach with secondary data collection through the website www.idx.co.id. This study uses a population of 583 companies on the Indonesian Sharia Stock Index (ISSI) and regression analysis to test the hypothesis. Data processing uses the Eviews 10 software testing tool. Sampling in this study uses a purposive sampling technique, so that a sample of 48 companies is obtained in a 5-year period. Research Findings : The results of this study indicate that corporate governance has a negative and insignificant impact on firm value. Goodwill can have a significant negative effect on firm value. Asset effectiveness can have a significant positive effect on firm value. Earnings quality has a negative and insignificant impact on firm value. Corporate governance has a negative and insignificant impact on earnings quality. Goodwill has a positive and insignificant impact on earnings quality. Asset effectiveness has a significant positive effect on earnings quality. Earnings quality cannot mediate the effect of corporate governance on firm value. Earnings quality cannot mediate the effect of goodwill on firm value. Earnings quality cannot mediate the effect of asset effectiveness on firm value. Theoritical Contribution/Originality : With this research, it provides insight into the relationship between corporate governance, goodwill, asset effectiveness, and earnings quality to the company's value which is expected to be useful for researchers usually to identify emerging issues for community service, community benefits, and self-discovery. This finding also enlightens corporate stakeholders to implement effective governance to increase company value while also providing various valuable information and knowledge.

On the Road Again

From the 1950s to the 1980s, French TV reports about rural medicine and ‘country doctors’ structured their narratives with a typical and recurrent scene: the car journeys the general practitioners have to make to reach their patients. The medical coverage of a geographically dispersed rural population became a major issue for European national health services after 1945. The recurrent scene is revealing of the particular relationship rural doctors had to the space connecting their patients in isolated areas. Beyond staging physicians’ dedication to their dispersed patients, television programming further dramatised a representation of rural areas to TV spectators as places of desertification, ageing and decline. Finally, yet importantly, medical road movie sequences work as seductive, cinematic, confession-like film elements intimately addressing doctors’ need to find a time of solitude, recollection and self- reflection, herein echoing professional endurance.

WEB VULNERABILITIES DETECTION USING A HYBRID MODEL OF CNN, GRU AND ATTENTION MECHANISM

The frequency of cyber-attacks has been rising in recent years due to the fact that startup developers have failed to overlook security issues in the core web services. This stated serious concerns about the security of the web. Therefore, this paper proposes a hybrid model built on the base of Convolutional Neural Networks (CNN), Gated Recurrent Units (GRU) and an attention mechanism to detect vulnerabilities in application code. Particularly, the model can help detect attacks based on Structured Query Language Injection (SQLi), Cross-Site Scripting (XSS), and command injection. When using the dataset SXCM1, our model achieved 99.77%, 99.66% and 99.63% for training, validation and testing, respectively. The results obtained on data from the DPU-WVD dataset are even better because it was 99.97%, 99.98% and 99.99% for training, validation and testing, respectively. These results significantly outperform the state-of-the-art models and can strongly identify vulnerabilities in web applications. Through training, on both the SXCM1 and DPU-WVD datasets, the model achieved an accuracy rate of 99.99%. The results show that this combination model is highly effective at recognizing three vulnerability categories and surpasses cutting-edge models that usually specialize in just one type of vulnerability detection.

Machine Learning Models for Predicting Order Returns in Cross-Border E-Commerce

This study investigates the application of machine learning models to address after-sales service issues in cross-border e-commerce, focusing on predicting order returns to reduce return costs and optimize customer experience. Using H cross-border e-commerce company as a case study, the research employs Random Forest and XGBoost models to identify high-risk return orders. By comparing the performance of these two models, the study highlights their respective strengths and weaknesses and proposes optimization strategies. The findings provide a valuable reference for e-commerce companies to refine their business models, reduce return rates, improve operational efficiency, and enhance customer satisfaction.

THE CONCEPT AND LEGAL POLITICS OF DISCRETION AS FREEDOM OF ACTION FOR GOVERNMENT OFFICIALS

Government administration encompasses, at the very least, the procedures involved in decision-making and/or actions taken by government bodies and/or officials. This is closely related to the legal policy within the Omnibus Law on Job Creation. Therefore, the Omnibus Law on Government Administration is one of the 79 laws amended through the Omnibus Law on Job Creation. Through the Omnibus Law on Job Creation, the requirement for discretion to be "not contrary to the provisions of the legislation" was eliminated. The removal of this requirement renders discretion no longer bound by statutory provisions, potentially violating statutory provisions in the name of discretion. This paper represents normative legal research or library research, using a statute approach and a conceptual approach. This paper concludes that the concept and legal policy behind the change in discretion requirements in the Omnibus Law on Job Creation provide leeway for government officials and/or administrative bodies to address public service issues. However, this is in contradiction with the general theory and purpose of discretion itself.

SERVICEABILITY BASED CONCRETE PAVEMENT DESIGN : JSCE METHOD

This article introduces the Japan Society of Civil Engineers (JSCE) method for serviceability-based concrete pavement design. Developed to address the limitations of traditional design methods, the JSCE approach incorporates serviceability limits, a crucial advancement over simply predicting pavement life based on the avoidance of flexural cracking. It emphasizes designing pavements (for roads, airports, etc.) to maintain their serviceability throughout their intended lifespan by considering both the amplitude and frequency of loads, and allowing for flexural fatigue cracking when necessary. The method categorizes serviceability into two states: one indicating the loss of essential functions and the other representing the loss of intermediate functions. Key to this approach is the acknowledgment that pavement serviceability can be maintained even after cracking occurs, challenging the traditional focus solely on preventing cracks. The JSCE method integrates analytical and empirical methods to predict when and how serviceability issues might arise, enabling designers to ensure pavements meet required serviceability levels. By allowing for a nuanced understanding of pavement performance over time, this method represents a significant step forward in the design of durable, long-lasting concrete pavements. (Abstract generated by AI tool ChatGPT 4)

How can more women with pre-existing type 1 and type 2 diabetes be supported to prepare for pregnancy after a baby loss? A qualitative exploration of lived experiences in the UK

ObjectivesExplore, understand and analyse how women with pre-existing diabetes can be better supported during the inter-pregnancy interval—the time after a baby loss and before a subsequent pregnancy.DesignQualitative, semi-structured online interviews...

Editor's Message to Special Issue of Collaboration Technologies and Network Services to Support Human Well-being and Prosperous Lives

Editor's Message to Special Issue of Collaboration Technologies and Network Services to Support Human Well-being and Prosperous Lives

Review of Reported Adverse Events Associated With Prescription Hearing Aids in the Manufacturer and User Facility Device Experience (MAUDE) Database.

Objective To examine the adverse events reported in the U.S. Food and Drug Administration's (U.S. FDA's) Manufacturer and User Facility Device Experience (MAUDE) database for prescription hearing aids (HA). Methods A retrospectivestudy was performed from January 2014 to September 2024 using the U.S. FDA's MAUDE database. Medical device reports (MDRs) were identified using product codes (ESD, OSM, and QDD) and keywords ("Hearing Aid, Air-Conduction, Prescription; Hearing Aid, Air-Conduction with Wireless Technology, Prescription; and Self-fitting, Air-Conduction Hearing Aid, Prescription"). Exclusion criteria included reports unrelated to the usage of the device or those providing insufficient data. The incidence of adverse events was estimated using the Hearing Industries Association's market data over the last 10 years. Results A total of 586 medical device reports (MDRs) were identified, and 504 met the inclusion criteria. There were 4 (0.8%) MDRs identifiedin 2014, 7 (1.4%) in 2015,7 (1.4%) in 2016, 11 (2.2%) in 2017, 7 (1.4%) in 2018, 27 (5.4%) in 2019, 50 (9.9%) in 2020, 24 (4.8%) in 2021, 119 (23.6%) in 2022, 174 (34.5%) in 2023, and 74 (14.7%) in 2024, up to the third quarter. Of the 504 MDRs, 829 total events were identified.The mean number of events per MDR was calculated as 1.9. Four hundred and ninety-four (59.6%) of the 829 events were related to device malfunction, with 180 (21.7%) attributed to charger-related issues and 137 (16.5%) to poor construction/device falling apart, resulting in foreign bodies in the ear for 96 (70.1%) of those 137 cases. A total of 303 (36.6%) events were related to adverse medical effects, 19 (2.3%) were related to customer service issues, and 11 (1.3%) were relatedto failure to provide hearing benefits. The incidence rate of adverse events over the last decade was calculated as 0.00114%. Conclusions There is a low reported incidence of adverse events associated with prescription hearing aids. Charger issues, possible poor constructionand device failing apart, resulting in foreign bodies in the ear, and medical complications, were commonly reported as adverse events. The data can increase providers' awareness of common complaints, enhance targeted monitoring, and advise and manage expectations.

Digital Political Branding: Instagram Strategy of Regional Head Candidates for Electoral Success in Indonesia 2024

This research examines the transformation of political communication strategies in the digital era, specifically the use of Instagram by Tegal Regency's candidate Regents in the 2024 Regional Election. The high social media penetration in Indonesia, with 97% of Instagram users actively interacting, creates new opportunities and challenges in regional-level political communication. The research aims to analyze the digital personal branding strategies and political communication effectiveness of both candidates through Instagram. The research method employs a descriptive qualitative approach with social media content analysis using Nvivo 12 Pro, focusing on Instagram accounts @bimasakti19 and @ischak.mr during the September-October 2024 period. Research findings show significant strategy differences between the two candidates: @bimasakti19 implements an interactive approach with consistent hashtag #LOKENPANKAYAKIEBAE and actively reposts community support, while @ischak.mr focuses on field activity documentation and direct interaction. Word cloud analysis reveals the dominance of keywords related to public service and local issues. In conclusion, Instagram has become a vital instrument in local political communication transformation, creating a more dynamic dialogue space between candidates and voters, although still requiring balance between digital branding strategy and political message authenticity.

Организация транспортного обслуживания населения муниципального образования: правовое регулирование и механизм реализации

Introduction. The relevance of the article is due to the need to improve the efficiency of implementation of public authorities’ powers on matters falling within the competence of local self-government in the part concerning the provision of transport services to the population and the organisation of transport services between settlements within the boundaries of the municipal area. The article deals with the organisation of transport, the quality of transport services, their pricing, and other critical aspects. The implementation of these powers of local administration is one of the brightest examples of real interaction between federal, regional and municipal authorities in order to improve the general standard of living and well-being of the population anywhere in the populated territory of the Russian Federation. Purpose of the study. To analyse the activities of public authorities on the issues of transport services for the population of municipal entities and to present scientifically valid and practically significant proposals to improve the implementation of the specified powers of local self-government bodies. Methods. The research used general scientific methods, such as scientific literature analysis, normative legal acts analysis, comparative analysis, generalisation of the theory and practice on implementation of powers of public administration bodies regarding transport services for the population of municipal entities. The results of the study consist in the fact that based on the analysis of the municipal authorities’ activities on provision of transport services, a number of main directions for improving the implementation of the powers under consideration have been identified, and specific measures for their implementation have been proposed.

Conclusion to “Re‐Setting the Public Service of Canada”: Resonances, Sustaining Reform, and Fostering Collaborative Research

AbstractThis article considers the implications of the contributions to the special issue on “Re‐Setting the Public Service of Canada.” It first reflects on the reform directions proposed by contributors, the extent to which they resonate, and identifies overarching themes. It then considers the complexity of furthering and sustaining reform in large public‐sector systems, arguing that monitoring progress and motivating public servants will challenge governments and central agencies, especially during times of turbulence and disruption, and that the responsibility for monitoring progress should be more fully shared with Parliament and external observers. This will require investments to improve external reporting and support more systematic, applied and collaborative research from universities and think tanks with public servants, which would lead to fostering a new culture of public sector oversight and a larger community of applied researchers addressing public service issues.

Enhancing Customer Retention Through Effective Communication and Staffing Strategies in Room Division Departments: Insights from the Hospitality Sector in Algarve

This study investigates the pivotal role of communication and staffing quality within Room Division departments in enhancing customer retention in the hospitality sector, with a focus on hotels in Algarve, Portugal. Room Division departments, comprising the Front Office, Housekeeping, and Maintenance, significantly influence guest satisfaction and loyalty. The research explores the interplay between communication practices, service quality, and operational efficiency, emphasizing how effective communication mitigates service inconsistencies and fosters superior guest experiences.Utilizing a mixed-methods approach, the study incorporates quantitative and qualitative analyses to evaluate communication channels and their functionality. Data were collected via structured questionnaires and interviews involving 1,355 Room Division staff members, achieving an 80% response rate. Quantitative findings highlight key metrics, including the impact of communication clarity, responsiveness, and personalization on customer satisfaction. Qualitative insights further reveal challenges and opportunities in interdepartmental collaboration.Demographic analysis underscores a workforce characterized by gender balance, a predominance of younger employees, and diverse marital and age profiles, influencing communication preferences and dynamics. The study identifies service recovery communication as a critical determinant of customer retention, demonstrating that effective resolution of service issues enhances guest loyalty.The findings contribute to the academic discourse on organizational communication and customer retention, offering actionable recommendations for improving communication frameworks in hospitality settings. These insights are particularly relevant for hotel managers seeking to optimize service delivery and achieve competitive advantage.

Technical service system in the agro-industrial complex

The article considers the issues of modern technical service and its organizational system in the system of engineering and technical support of the agro-industrial complex. The efficiency of agricultural production is mainly influenced by the level of organization in the technical service industry.

О должной кодификации законодательства о публичной службе российского казачества

Long-term disputes over the doctrine and practical implementation of ideas on the need to sys-tematize and harmonize Russian legislation on state and municipal service, including legislation on the service of the Cossacks, a number of officially approved and completely unrealized programs for reforming relations related to public service, have not led to the predicted desired results in this important socio-legal area. In this article, the authors substantiate the urgent need to bring the current Russian legislation on the civil service of the Cossacks in due accordance with the spirit and letter of the amendments introduced in 2020 to the Constitution of the Russian Federation and legalized the new legal institution "unified system of public authorities". The authors believe that the optimization and harmonization of federal legislation on the state and municipal service of the Russian Cossacks is necessary and possible through the development and adoption of the Code of Public Service of the Cossacks, which would incorporate the entire array of normative legal acts regulating and regulating all issues of public service by registered Cossacks. The legal legitimization of the public service system and, in particular, the public service of the Russian Cossacks in modern conditions of functioning of the state and municipal service, together with the service of the Cossacks in other public authorities, is also presumed. The article formulates proposals and recommendations for the codification of the current regulatory legal framework of the public service of the registered Cossacks. In addition, individual publications on this topic have been subjected to constructive critical analysis.

A Country Risk Assessment from the Perspective of Cybersecurity in Local Entities

The number of vulnerabilities identified annually has increased substantially, thereby raising the risks associated with online services. The implementation of cybersecurity management measures in accordance with the European NIS2 Directive is optional at the local authority level. This study analyzes the external perimeter of nearly 7000 municipalities and proposes a simplified security framework that provides a comprehensive view of security across regions. A complete data set was assembled on the Technological and Competence profiles of all municipalities in Spain over a two-year period. The data were gathered from the external perimeter in relation to security, availability and SEO posture areas. A survey was conducted to determine the level of concern among citizens regarding cybersecurity issues in online municipal services, with 188 respondents. Some regions were identified as exhibiting particularly high and homogeneous levels of security. In contrast, other regions were found to be below the expected level. The presence of supra-local entities, such as the “Diputaciones”, has been demonstrated to facilitate the harmonization of regional security, while simultaneously reducing technological fragmentation and operational expenditure.

Machine Learning Models for Predicting Order Returns in Cross-Border E-Commerce

This study investigates the application of machine learning models to address after-sales service issues in cross-border e-commerce, focusing on predicting order returns to reduce return costs and optimize customer experience. Using H cross-border e-commerce company as a case study, the research employs Random Forest and XGBoost models to identify high-risk return orders. By comparing the performance of these two models, the study highlights their respective strengths and weaknesses and proposes optimization strategies. The findings provide a valuable reference for e-commerce companies to refine their business models, reduce return rates, improve operational efficiency, and enhance customer satisfaction.

Barriers and Facilitators to Age-Friendly Health Care: A Scoping Review.

As the global population ages, older adults are increasingly experiencing more complex health problems, resulting in an increase in the prevalence of prolonged hospitalisation. This study aimed to explore the barriers and facilitators to age-friendly health care. Scoping review. A systematic search was performed from 2004 to 2024 in the following eight electronic databases: PubMed, Cochrane Library, Web of Science, EBSCOhost, China National Knowledge Infrastructure, Chinese Biomedical Literature Database, China Science and Technology Journal Database and WanFang. A manual search was conducted through the references of the included papers and related publications. This review utilised the scoping review methodology framework proposed by Arksey and O'Malley. Studies were screened and extracted independently by two reviewers using a standardised form. Thematic synthesis was used to summarise data. The PRISMA-ScR Checklist was also used. Thirty-seven studies were included. The following six themes were identified: (1) communication and services; (2) facilities and environment; (3) leadership and policy; (4) information management and investment; (5) education and training and (6) multidisciplinary resources. Several barriers and facilitators to age-friendly health care have been reported. Communication and service issues are critical to age-friendly care both in developed and developing countries. Understanding modifiable barriers and facilitators is essential to addressing these factors and promoting evidence-based care for older individuals. With the rapid growth of ageing populations worldwide, hospitals need to adapt to ensure age-friendly health care for older patients, and this review provides insights on barriers and facilitators to age-friendly health care. To this end, the review is designed to stimulate global discussions among hospital leaders, clinicians and staff; policymakers and researchers to improve care for patients as they age. No patient or public contribution.

Collection and sharing of health information in mental health and related systems in Australia: perspectives of people who access mental health services

BackgroundInformation sharing and information privacy are important issues in mental health services. Yet the perspectives of Australians who access mental health services about these issues are poorly understood. This article addresses the research question: What are the concerns of people who use mental health services about the collection and use of their health information in mental health and related systems in Australia?MethodsParticipants were 16 people who had accessed mental health services and were involved in a series of co-design workshops as part of a larger study. Focused group activities were conducted in which participants were asked to discuss and create a visual map to describe their collective experiences of sharing information relating to mental health and recovery. The data were analysed using qualitative content analysis and the coding techniques of constant comparative analysis.ResultsParticipants expressed a sense of unknowability about the information held and accessed by various organisations. They described providing information to a wide variety of entities, though not always in a free or informed way. They believed other information held about them had been generated and/or shared by people other than themselves, often without their knowledge or consent. Participants reported that both the collection and storage of this information involved risks for them, and they sometimes restricted the information they provided. To improve their comfort with the use of their information, participants recommended customised and transparent information collection; individuals’ access and input to their own information; and use of information only for their benefit.ConclusionsTrust is key to positive experiences of information provision and information sharing. Central to establishing trust are transparent practices that facilitate greater choice and control.

Actual problems of the State Employment Service

The article highlights the current issues of the State Employment Service in wartime and suggests ways to solve them. It is noted that the problems of the State Employment Service of Ukraine in modern conditions are of particular importance, given the difficult socio-economic state of the country, caused by military aggression and the corresponding economic consequences. Attention is drawn to the fact that the sharp reduction of jobs, the growth of the unemployment rate, the massive internal displacement of citizens and the strengthening of social inequality have created unprecedented challenges for the employment system. It is concluded that this necessitates research and optimization of the State Employment Service as the leading body responsible for the implementation of state policy in the field of public employment and social protection of the unemployed. The article draws attention to the fact that the State Employment Service of Ukraine has identified several key areas of development aimed at improving the quality of service to citizens and supporting the labor market in conditions of martial law and economic instability. Among the main priorities are the introduction and improvement of active employment programs, the digitalization of services, the development of micro-grant programs and support for the «Recovery Army» project, the continuation of the implementation of the government project «Work on the provision of grants for the creation or development of one’s own business.» The article highlights the ways of implementing the mentioned directions and concludes that the success of the employment service in ensuring the support of employment of the population is manifested through the implementation of such measures as programs for the employment of internally displaced persons, short-term professional training, the provision of micro-grants and the development of compensation initiatives for employers who employ IDPs and war veterans. It is justified that in order to improve the efficiency of the State Employment Service, it is necessary to introduce a number of systemic reforms. These include simplifying procedures for aid recipients, expanding digital services, and ensuring access to vocational training for war-affected citizens. These measures will make it possible to significantly increase the level of employment in the country, ensure stability in the labor market and promote sustainable economic recovery after the end of the war.