Service Users Research Articles

Kajian Penyusunan Laporan Keuangan pada Koperasi Karyawan Mandiri Perum Damri Surabaya

In accordance with Law No. 25 of 1992 Chapter I Article 1 paragraph (1) concerning cooperatives. Cooperatives are business entities whose members are individuals or cooperative legal entities based on cooperative principles as well as people's economic movements based on the principle of family. Cooperatives are formed and managed democratically to meet the needs of members without making profit the main goal because cooperatives are established to improve the economic welfare of their members. The characteristics of cooperatives that distinguish them from other business entities are that cooperative members have a dual identity, namely members as owners and at the same time users of cooperative services. The history of cooperatives initially began in the 20th century. The history of cooperatives began with the results of small businesses that were not spontaneous and carried out by the common people. Low economic capacity encouraged small businesses to escape from suffering. Cooperatives were introduced in Indonesia in 1896 where the establishment of cooperatives was pioneered by R. Aria Wina Atmaja in Purwokerto, Central Java. On July 12, 1947, the cooperative movement in Indonesia held its first cooperative congress in Tasikmalaya. The date of the congress was later determined as Indonesian Cooperative Day. The existence of cooperatives in Indonesia is regulated in the 1945 Constitution article 33 paragraph 1 and Law no. 17 of 2012 concerning cooperatives. In Indonesia there are several types of cooperatives including savings and loan cooperatives, producer cooperatives, multi-purpose cooperatives, consumer cooperatives and many more including employee cooperatives. Employee cooperatives are cooperatives whose members are employees of the company itself without outside communities.

A Comparative Study of Access Analysis Service Utilization on Japanese Medical Institutions' Websites with GDPR-Compliant Cases.

The browsing history of a medical institution's website can potentially reveal or identify information about the health condition of the website visitor through browser cookies and fingerprints. In Japan, although the Personal Information Protection Law was revised in April 2022, the use of access analysis services to collect browsing history on medical institution websites has not been investigated. Therefore, this study investigates the actual usage of access analysis services on Japanese medical institution websites and compares it with the current situation in France, which follows the General Data Protection Regulation. The results revealed that the larger the size of the hospital, the higher the percentage of adoption of access analytics services in Japan. However, the implementation of a system for obtaining consent for the use of access analysis in Japan was found to be poor compared to that of French medical institutions. While access analysis tools are used in the websites of several medical institutions in Japan, the implementation of the process of obtaining consent to acquire browsing history is poor.

Towards a "trauma-informed spaces of care" model: The example of services for homeless substance users.

While clinical practitioners have long recognized the importance of trauma-informed models of care, geographies of care scholars have been slow to engage with and address trauma in its methodologies for better understanding environments that support, or hinder, care for people. Marrying the conceptual contributions of geographies of care, trauma geographies, and geographies of addiction, this paper aims to advance the inquiry of trauma-informed spaces of care. Drawing on the example of the homeless substance user, we present a novel theoretical imperative for considering trauma on both an individual and collective level for advancing spatial interventions for healing in spaces of care.

A robust OFDM IM-QAM NOMA scheme for URLLC and eMBB downlink service coexistence

This work introduces a non-orthogonal multiple access (NOMA) scheme suitable for low-rate ultra-reliable low-latency communication (URLLC) and enhanced mobile broadband (eMBB) services multiplexing in downlink communication. Tailored to minimize mutual interference, URLLC information is conveyed via a modified index modulation (IM) scheme on top of quadrature amplitude modulation (QAM) transferring eMBB traffic. Aiming at providing a proof of concept of the proposed scheme, we calculate the bit error rate of both services over Rayleigh fading with diversity, as well as the eMBB service achievable rate with typical multi-input multi-output (MIMO) configuration when the URLLC service utilizes space–time coding or diversity. The proposed scheme achieves a low bit error rate for the URLLC IM signal, at the cost of a lower information rate, while affecting the performance of the eMBB user mainly due to power sharing among the IM and QAM signals. To further investigate the feasibility of the proposed scheme, we calculate the transmission energy required by the base station to support both services over a typical cellular channel model, for various service requirements and user distances, in comparison to an orthogonal multiple access (OMA) puncturing scheme utilizing time-multiplexing of QAM for the eMBB traffic and BPSK for the URLLC traffic. Overall, our results show that the proposed scheme attains better performance compared to the puncturing scheme and offers a robust solution with easy user pairing for low-rate URLLC and typical eMBB downlink service multiplexing for 5G communications and beyond.

Ensuring Personal Data Protection in Telemedicine Services

The development of technology utilization in terms of the business sector in various fields makes its own challenges in providing consumer protection. then it is necessary to know that the Personal Data Protection of telemedicine service users provides consumer protection accommodation. There are aspects of protection for consumers as service users of personal data. Control of personal data should be carried out by companies that use technology in their business activities, in this case the organizers of electronic systems as required by existing regulations. The protection of consumers has been accommodated in the Consumer Protection Law (1999). Problems with data leaks that occur in Indonesia are problems experienced by consumers as users of digital services. Protection of personal data is a basic right of citizens and therefore the role of the State as the competent authority in the management and regulation of personal data. To ensure accommodation of personal data protection in the business development of digital start-up companies, it is necessary to study the accommodation of personal data protection as a form of protection for consumers in the Consumer Protection Law ( 1999) by Digital Start-up Companies as service providers. Normative research method with conceptual and legal approach is used to explain the facts. The results of this study show that the Consumer Protection Law (1999) on Consumer Protection has not provided regulatory accommodation that provides data protection for consumers of telemedicine. Output from this research can be a guideline for consumer protection practices in digital start-ups as required by the Consumer Protection Law (1999) and recommendations for relevant stakeholders in digital start-up services.Keywords: Consumer Protection; Personal Data Protection; Start-Up.

Polypharmacy and potentially inappropriate medications in older adults who use long-term care services: a cross-sectional study

BackgroundOlder adults requiring care often have multiple morbidities that lead to polypharmacy, including the use of potentially inappropriate medications (PIMs), leading to increased medical costs and adverse drug effects. We conducted a cross-sectional study to clarify the actual state of drug prescriptions and the background of polypharmacy and PIMs.MethodsUsing long-term care (LTC) and medical insurance claims data in the Ibaraki Prefecture from April 2018 to March 2019, we included individuals aged ≥ 65 who used LTC services. The number of drugs prescribed for ≥ 14 days and the number of PIMs were counted. A generalized linear model was used to analyze the association between the backgrounds of individuals and the number of drugs; logistic regression analysis was used for the presence of PIMs. PIMs were defined by STOPP-J and Beers Criteria.ResultsHerein, 67,531 older adults who received LTC services were included. The median number of total prescribed medications and PIMs was 7(IQR 5–9) and 1(IQR 0–1), respectively. The main PIMs were loop diuretics/aldosterone antagonists (STOPP-J), long-term use of proton pump inhibitors (Beers Criteria), benzodiazepines/similar hypnotics (STOPP-J and Beers Criteria), and nonsteroidal anti-inflammatory drugs (STOPP-J and Beers Criteria). Multivariate analysis revealed that the number of medications and presence of PIMs were significantly higher in patients with comorbidities and in those visiting multiple medical institutions. However, patients requiring care level ≥1, nursing home residents, users of short-stay service, and senior daycare were negatively associated with polypharmacy and PIMs.ConclusionsPolypharmacy and PIMs are frequently observed in older adults who require LTC. This was prominent among individuals with comorbidities and at multiple consulting institutions. Utilization of nursing care facilities may contribute to reducing polypharmacy and PIMs.Graphical

Development of an mHealth App by Experts for Queer Individuals' Sexual-Reproductive Health Care Services and Needs: Nominal Group Technique Study.

Queer individuals continue to be marginalized in South Africa; they experience various health care challenges (eg, stigma, discrimination, prejudice, harassment, and humiliation), mental health issues (eg, suicide and depression), and an increased spread of HIV or AIDS and sexually transmitted illnesses (STIs; chlamydia, gonorrhea, and syphilis). Mobile health (mHealth) apps have the potential to resolve the health care deficits experienced by health care providers when managing queer individuals and by queer individuals when accessing sexual-reproductive health care services and needs, thus ensuring inclusivity and the promotion of health and well-being. Studies have proven that the nominal group technique (NGT) could be used to solve different social and health problems and develop innovative solutions. This technique ensures that different voices are represented during decision-making processes and leads to robust results. This study aims to identify important contents to include in the development of an mHealth app for addressing the sexual-reproductive health care services and needs of queer individuals. We invited a group of 13 experts from different fields, such as researchers, queer activists, sexual and reproductive health experts, private practicing health care providers, innovators, and private health care stakeholders, to take part in a face-to-face NGT. The NGT was conducted in the form of a workshop with 1 moderator, 2 research assistants, and 1 principal investigator. The workshop lasted approximately 2 hours 46 minutes and 55 seconds. We followed and applied 5 NGT steps in the workshop for experts to reach consensus. The main question that experts were expected to answer was as follows: Which content should be included in the mHealth app for addressing sexual-reproductive health care services and needs for queer individuals? This question was guided by user demographics and background, health education and information, privacy and security, accessibility and inclusivity, functionality and menu options, personalization and user engagement, service integration and partnerships, feedback and improvement, cultural sensitivity and ethical considerations, legal and regulatory compliance, and connectivity and data use. Overall, experts voted and ranked the following main icons: menu options (66 points), privacy and security (39 points), user engagement (27 points), information hub (26 points), user demographics (20 points), connectivity (16 points), service integration and partnerships (10 points), functionalities (10 points), and accessibility and inclusivity (7 points). Conducting an NGT with experts from different fields, possessing vast skill sets, knowledge, and expertise, enabled us to obtain targeted data on the development of an mHealth app to address sexual-reproductive health care services and needs for queer individuals. This approach emphasized the usefulness of a multidisciplinary perspective to inform the development of our mHealth app and demonstrated the future need for continuity in using this approach for other digital health care innovations and interventions.

Somatic small body map protocol: renegotiating trauma with LGBTQIA+ service users

ABSTRACT Background LGBTQIA+ service users suffer microaggressions on a daily basis within a heterosexual, cisgendered society. They may become so accustomed to feeling unsafe that this becomes unconsciously considered the norm. Context A Somatic Small Body Map Protocol has been devised that introduces a lived experience of a safe environment. The protocol has been used with twenty service users in an individual setting. This paper explores specific responses from three different service users. Approach The protocol integrates psychodynamic art therapy with Somatic Experiencing in order to create a guided process that pendulates between somatic verbal feedback and the lived experience of the creative process, moving back and forth between inner sensations and their visual expression on paper, changing constantly in response. Outcomes The service users report positive feedback following the protocol that includes reduced anxiety, greater awareness of the effects of social homophobia on their psychological and physiological states and improved ability to contact difficult emotions without being overwhelmed. Conclusions The protocol may be useful within art therapy as a somatic tool to renegotiate trauma connected to microaggressions, increase awareness of bodily sensations and support the capacity to tolerate potentially overwhelming emotions. Implications for research The necessity of integrating somatic techniques when working with trauma is widely acknowledged. The protocol offers a structured tool to facilitate this, and specific training is being organised for its use. It may be adapted for use with other minority identities or in general to renegotiate any situation where a person has felt unsafe. Plain-language summary People who are lesbian, gay, bisexual, transgender, queer, intersex, asexual or otherwise differ (LGBTQIA+) from heteronormative conventions concerning gender, biological sex or sexual orientation can often feel unsafe outside their home. They may be so accustomed to this, they don’t consider it unusual. To help change this, the art therapist has produced a guided process based around the completion of a small body outline that is coloured in according to the person’s physical sensations. Art therapist and service user then explore together what could be represented in the area external to the body outline in order to help the person feel as safe as possible. They will proceed to track the felt sensations created by these reassuring things, and explore what changes are now necessary inside the body outline to reflect how their feelings have transformed in this new environment. This paper examines three service users’ reactions to this experience. The process combines art therapy with Somatic Experiencing, the name given to techniques that use verbal communication to work with body sensations. The therapist supports the service user in contacting their body’s sensations and describing them so that they can be represented inside the outline. The body’s response to what has been drawn can then be explored. By introducing positive things during difficult moments, the art therapist can help the person become less anxious about feeling painful things. Many people believe that working somatically with body sensations is key when working with trauma and the art therapist hopes that this guided somatic art therapy process will be useful for other art therapists. She offers specific training for its use. This process may be helpful not just for LGBTQIA + people but for everyone who has felt unsafe at any time.

Users remain overlooked: Shared decision-making processes for people with anxiety disorders.

INTRODUCTION: An essential aspect of mental health treatment and recovery is the degree of involvement by health service users in the process. Explore the values, demands and preferences of persons diagnosed with anxiety disorders, their participation in the treatment provided, and the response of the health system in this regard. A qualitative study was conducted, with 51 participants. Nine focus groups and four in-depth interviews took place. Three broad categories were identified: (1) diagnosis; (2) treatment options offered and shared decision-making; and (3) coping with the disorder. Sometimes patients do not receive enough information to cover their needs. A trend towards drug prescription as a first approach was observed, while active coping based on exposure to anxiogenic situations was indicated as the most effective option. Shared decision-making is a necessary aspect of treatment, and the therapeutic process should be adapted to match the service user's preferences, values and needs. This research identifies the needs of patients diagnosed with anxiety disorders and promotes, therefore, from healthcare professionals and services, the provision of measures to meet these needs.

Primary care performance measurement in Brazil (Previne Brasil Program), 2022–2023

BackgroundPrevine Brasil is a new way of financing Primary Health Care (PHC) in Brazil that places users of public health services at the center of the system’s analysis and attention through the use of seven performance indicators. This study aims to analyze the performance of Primary Health Care in Brazil under the new financing model (Previne Brasil) in the period from the first four months of 2022 to the first four months of 2023.MethodsThis is a territorial ecological study using secondary data from the Primary Care Health Information System (SISAB). Seven performance indicators were included and analyzed according to Brazil, its regions, states and capitals. A comparative descriptive analysis was carried out between the spatial units.ResultsOf the seven indicators analyzed, only one (Proportion of pregnant women tested for syphilis and HIV) reached the proposed target considering the average of the four-month periods evaluated (target: 60%; Observed: 62.5%). The Northeast was the region with the best performance, surpassing the target in three of the seven indicators (prenatal consultations, tests for syphilis and HIV in pregnant women and dental care for pregnant women). The states and capitals showed progressive improvement in the performance indicators over the four quarters analyzed, although unevenly between the indicators. The indicators related to hypertension and diabetes were the worst. The Final Synthetic Indicator (FSI) showed an increase in the median over the four quarters (4.78; 5.65; 6.02 6.29), which represents an increase of 1.51 in the indicator between the first four months of 2022 and the first four months of 2023.ConclusionAlthough there have been improvements in the performance of Primary Health Care in Brazil, the achievement of the agreed targets for the indicators seems a long way off. The socio-spatial inequalities in the indicators reflect the country’s health complexity and reinforce the need for policies that take into account the local-regional context.

Materialism and Tourism Brand Attachment in Influencing Compulsive Buying for Generations Y And Z Travel in the Post-Covid 19 Pandemic Period

This study aims to analyze the effect of materialism and tourism brand attachment on compulsive buying for travel in generations Y and Z in Indonesia. This study also to analyse the influence of the predecessors of materialism and compulsive buying such as SNS advertisement, celebrity endorsement, and ideal self-congruence. This research is an explanatory research with a quantitative approach. A survey using a questionnaire was conducted to collect primary data in this study. The population in this study is all Y and Z generations in Indonesia. The sample in this study was determined using a non-probability sampling method because the total population is not known with certainty. The sampling technique used was purposive sampling with the criteria (1) maximum birth in 1981, because the research wanted to explain about compulsive buying in generations Y and Z, (2) active users of social media or social network services (SNS), because this research wanted explain the effect of variables related to the use of SNS such as SNS advertisement, celebrity endorsement, and ideal self-congruence on compulsive buying. The number of respondents in this assessment was 250 respondents. The data obtained was then analyzed using Covariance Based Structural Equation Modelling.

Understanding the Factors Influencing Consumer Trust and Satisfaction in Meituan's Information Technology Services: A Quantitative Study in Anhui, China

This study investigates the factors influencing consumer trust and satisfaction in Meituan's information technology services in Anhui, China. Through a quantitative approach involving a cross-sectional survey of 200 respondents from Hefei City, this research examines the impact of service quality, user experience, perceived value, and brand reputation on consumer trust and satisfaction. The findings reveal significant positive relationships between these variables, highlighting that improvements in these areas can enhance consumer trust and satisfaction. The study contributes to the existing literature by providing a region-specific analysis and offers actionable insights for Meituan and similar service providers to tailor their strategies for better customer retention and loyalty.

The ‘service user’ label through critical constructivist lenses

Mindful of the risk of seeming to cover ‘old ground’, this article strives to open new ground, or make old ground fresh again, by regarding the ‘service user’ label through critical constructivist lenses. Specifically, this article seeks to demonstrate how the agentive, self-determining qualities attached to ‘service users’, as opposed to ‘clients’ or ‘customers’, are complicated by more pejorative connotations ascribed to the term in everyday, social work and neoliberal discourses while highlighting how words matter. Not only do tensions between and within discourses register and generate tensions in practice, but, especially, language also constitutes social reality and the people and things making it up. Although frightening, yet inescapably ‘normal’, instances of structural violence and harsh austerity measures must be regarded in the context of discourse, albeit while not being determined by it, questioning common-sense discourses and the practices they index may produce possibilities for creating alternate languages and practices.

Physical activity in adult users of inpatient mental health services: A scoping review.

People with severe mental illness engage in considerably less physical activity than those without. They also experience premature mortality of around 10-25 years. A large proportion of these premature deaths are attributed to modifiable behaviours, including physical activity. The inpatient environment provides an opportunity to support people to become more physically active; however, there is limited evidence on which interventions are most successful and what contextual factors affect their delivery. A scoping review was conducted to help understand the extent and type of evidence in this area and identify research gaps. We included studies of physical activity correlates and interventions in adult inpatient mental health services published in peer-reviewed journals. Reviews, meta-analyses, and papers focusing on eating disorder populations were excluded. We searched the MEDLINE, CINAHL, PsycINFO, ASSIA and Web of Science databases for relevant studies published in English. We extracted data on study design, participant characteristics, intervention and control conditions, key findings, and research recommendations. We used a descriptive analytical approach and results are presented in tables and figures. Of 27,286 unique records screened, 210 reports from 182 studies were included. Sixty-one studies reported on correlates of physical activity, and 139 studies reported on physical activity interventions. Most intervention studies used a single-group, pre-post design (40%) and included fewer than 100 participants (86%). Ninety percent of interventions delivered physical activity directly to participants, and 50% included group-based sessions. The duration, type, frequency and intensity of sessions varied. Mental health was the most commonly reported outcome (64%), whereas physical activity was rarely an outcome (13%). Overall, there is a modest but growing body of research on physical activity in adult users of inpatient mental health services. More high-quality trials are needed to advance the field, and future research should target neglected intervention types, outcomes, populations and settings.

Practitioner Perspectives on Agency Social Work in Children and Families Social Work in England

Abstract This article examines practitioner perspectives on agency social work in Local Authority Children’s Services Departments in England. There have been ongoing concerns about the use of agency workers, relating to cost, quality and impact on services, despite a recognition that temporary staff may be needed for a range of reasons. However, recent labour shortages and the escalating costs of agency staffing are fuelling calls for some form of regulation of agency workers. The article reviews literature on agency workers from the UK and elsewhere. It presents demographic survey data about agency workers drawn from a five-year longitudinal study on the recruitment and retention of child and family social workers and reports qualitative data from forty semi-structured interviews with social workers in Year 4 (Johnson et al., 2022) of the project about their experience of agency social work and agency social workers. The findings indicate several reasons for choosing agency work, pay being the most significant but by no means the only one. The advantages and disadvantages of agency work for workers, employers and service users are considered, and suggestions are offered about further research to assist in understanding how employers can identify and address recruitment and retention factors to reduce dependence on agency staff.

Socioemotional Skills in the Teaching-Learning Process Mediated by Medium- and High-Fidelity Clinical Simulation in Nursing Students: Protocol for a Scoping Review.

In nursing education, contact with real scenarios implies the design of favorable experiences to develop prioritization, reasoning, critical thinking, and management skills that support future practice. In the context of the teaching-learning process, simulation emerges as a support strategy, but its use and management require the knowledge and appropriation of teachers. Clinical simulation during education promotes growth in technical skills and aptitudes such as critical thinking, emotional management, organization, delegation, and teamwork. The culmination positively impacts the student, reflecting on their confidence, security, and adaptability to unexpected or unknown situations and risks. The aim of this scoping review is to determine the socioemotional skills described during the teaching-learning process mediated by medium- and high-fidelity clinical simulation in nursing students. The main concepts and limits of the research area will be determined according to the 5 phases of a scoping review proposed by Arksey and O'Malley. Research articles and postgraduate theses published between 2010 and 2023 in English and Spanish will be considered. Dissertation-type documents, book chapters, editorials, abstracts, and articles focused on clinical simulation among nursing professionals will be excluded. The articles will be retrieved from databases available at the Universidad Cooperativa de Colombia, along with CINAHL, Scielo, and PubMed. The search strategy will be based on the Population-Concept-Context framework. Article selection will be carried out by 2 independent evaluators who will review titles and abstracts in stage 1 and the full text in stage 2. A database of retrieved articles will be built with the variables of interest. A qualitative thematic analysis will be conducted by 5 independent reviewers to provide an overview of the literature, focusing on identifying similarities and contrasts between studies and contributions related to the aspects of social skills described in nursing students. The investigation has not yet started. The findings aim to focus on variables within the academic environment that, when correlated with the clinical simulation experience, may determine student learning. The working hypothesis is that students who experience greater satisfaction or possess better communication skills also demonstrate superior performance during high-fidelity simulation activities. The most relevant results will be contrasted considering the stated objective and knowledge gaps. Key aspects will also be compared with other reviews addressing related topics such as communication, self-efficacy, and self-confidence. Skills described by other authors that were not considered in the initial literature review will also be mentioned. Educational institutions are responsible for including learning experiences in controlled environments such as medium- and high-fidelity simulation to ensure the acquisition of technical capabilities and additional socioemotional skills. Recognizing and managing emotions is necessary to provide adequate care for users of health care services and for the increased effectiveness of professionals. Open Science Framework p4ays; https://osf.io/p4ays. PRR1-10.2196/56436.

Correlation between psychological traits and the use of smart medical services in young and middle-aged adults: An observational study

BACKGROUND Psychological problems affect economic development. However, there is a huge gap between mental health service resources and mental health service needs. Existing mental health service technology and platforms cannot meet all the diverse mental health needs of people. Smart medicine is a new medical system based online that can effectively improve the quality and efficiency of medical services and make mental health services accessible. AIM To explore the level of intelligent medical use among young and middle-aged people and its correlation with psychological factors. METHODS Convenience sampling was used to select 200 young and middle-aged patients with medical experience at the Third People's Hospital of Chengdu between January 2022 and January 2023 as the research subjects. The general condition Questionnaire, Eysenck Personality Questionnaire, Symptom Checklist-90, General Health Questionnaire, and Smart Medical Service Use Intention Questionnaire were used to collect data. Pearson’s correlation was used to analyze the correlation between the participants’ willingness to use smart medical services and their personality characteristics, psychological symptoms, and mental health. RESULTS The results revealed that the mental health of young and middle-aged people was poor, and some had psychological problems such as anxiety, depression, and physical discomfort. Familiarity, acceptance, and usage of smart healthcare in this population are at a medium level, and these levels correlate with psychological characteristics. Acceptance was positively correlated with E, and negatively correlated with P, anxiety, fear, anxiety/insomnia, and social dysfunction. The degree of use was negatively correlated with P, obsessive-compulsive symptoms, depression, anxiety, hostility, paranoia, and somatic symptoms. CONCLUSION The familiarity, acceptance, and usage of smart medical services among the middle-aged and young groups are related to various psychological characteristics.

Determinants of Customer Satisfaction in Mobile Banking: a PLS Analysis of DG Bankaltimtara Application Users

This study was conducted with the aim to determine and analyze the effect of using DG Bankaltimtara mobile banking application on Customer Satisfaction of PT East Kalimantan and North Kalimantan Regional Development Bank Balikpapan Branch Office. The population in this research is 15,960 customers who use DG Bankaltimtara. Researchers took a sample based on the Slovin formula of 390 respondents. The type of data used is primary data sourced from questionnaires presented in the form of a Likert scale. Data analysis in this study used descriptive analysis methods with the help of the Partial Least Square (PLS) application with the SmartPLS version 3.0 program. The results of this study were obtained using the PLS Evaluation Model to show the effect of using the DG Bankaltimtara Mobile Banking Application on Customer Satisfaction. Ease of Service Users, Credibility of Banking Service Companies, and Transaction Speed are three variables that affect Customer Satisfaction in using Mobile Banking DG Bankaltimtara. However, the System Security variable has no effect on Customer Satisfaction in using Mobile Banking DG Bankaltimtara.

“Were in this together” - NGO advocacy and LGBTQ+ asylum claimants: Intimate/care citizenship as co-presence and imagined equality

This paper explores the work of regional NGO organisations in the UK that explicitly support LGBTQ + asylum claimants, framing the testimonials of both service providers and service users, in considering issues of co-presence, and imagined equality, that may be experienced between the parties. While framing the cultural and political environment at the time of the COVID-19 pandemic, and critiquing citizenship as a purely hegemonic nationalistic concept by drawing from theories of “intimate citizenship” and “Care-tizenship”, this paper considers the dynamics of collective advocacy. Offering an intersectional approach that frames issues of sexuality, gender, race, ethnicity, religion and regionality, the authors consider the significance of co-presence related to citizenship, that affords an optimistic sense of equality when LGBTQ + service providers support LGBTQ + asylum claimants.

Infrastructures of support: Australian young people’s perspectives on caring during the pandemic and future disability and care policy reform

ABSTRACT Today’s young people are critical stakeholders in the future of social care policy and services, but their voices and perspectives are often overlooked in public debate and deliberation on disability services, aged care, and support for family carers. This article reports on a pilot project involving focus groups with young people in the Australian Capital Territory, Australia. Participants included young people with caring roles for family members with disability and chronic illness and young people without lived experience of disability or care. The article explores how young people’s understandings of care were profoundly shaped by their experiences during the COVID-19 pandemic. Lockdowns, health concerns and media coverage heightened their awareness of the diverse ways in which people support each other in families and communities and the systemic issues afflicting the formal care sector. The article draws on the concept of care as critical social and economic infrastructure to frame participants’ proposals for future reform of policy and services. The findings indicate that young people both with and without current care roles want to see significantly more investment in the care and support sectors, and these groups view meaningful engagement with service users as key to improving access to needed supports.