Service Sector Research Articles

Brexit and the Services Trade—A Longitudinal Analysis

This study investigates the impact of Brexit uncertainty on the UK's services sector trade from 2016 to 2019 revealing a statistically significant negative impact that varied across sectors and destinations. Using the OECD-WTO Balanced Trade in Services dataset and synthetic difference in differences methodology, the findings indicate an annual shortfall of US$23.7/£18.5 billion in UK services exports compared to a scenario where the UK remained in the EU, translating to a 5.65 percent reduction. The bilateral data suggests an 8.5 percent average decline, with larger exports to countries like Germany and the US being less affected than smaller bilateral exports. The UK bilateral exports to the EU declined by 6.21 percent, while Ireland’s exports expanded by 21.4 percent. The study highlights that small firms were disproportionately impacted, leading to a decline in trade openness and export activities. Methodological sensitivity is underscored, with various approaches estimating Brexit’s impact differently. Sectoral analysis shows significant declines in Travel, Insurance, Finance, Telecom, Business and Cultural Services. Ireland notably benefited post-Brexit, experiencing a 14.75 percent annual increase in services exports due to business relocations. The study emphasizes the critical yet underexplored consequences of economic disintegration on international trade in services, providing essential evidence for future UK-EU trade relations post-Brexit.

The impact of collaborative agglomeration of manufacturing and services on carbon emission efficiency: spatial effect and mechanism analysis

ABSTRACT Urban economic development benefits from industrial agglomeration by enhancing efficiency, but it may also bring negative effects, such as environmental pollution. This research uses data from 283 Chinese cities from 2007 to 2019, and applies the Spatial Durbin Model to investigate the spatial effects of industrial agglomeration on carbon emission efficiency, along with its impact mechanisms at various stages of collaborative agglomeration between the manufacturing and service sectors. The results indicate that: (1) The upgrading of the service industry from consumption-oriented to production-oriented has proved to be conducive to enhancing carbon emission efficiency and alleviating the environmental problems associated with manufacturing agglomeration. (2) The industrial collaborative agglomeration exerts a spatial spillover effect on carbon emission efficiency. Over time, as the degree of industrial collaborative agglomeration reaches a specific threshold, it positively impacts the carbon emission efficiency within the local area but exerts an inhibitory effect in neighboring regions. (3) The urban agglomerations of Yangtze River Delta, Beijing-Tianjin-Hebei, and Pearl River Delta regions, along with low-carbon pilot cities, demonstrate a greater capacity to enhance the positive impact of industrial collaborative agglomeration on carbon emission efficiency. (4) Collaborative industrial clustering fosters technological progress through domestic technology transfer and green technology innovation. It also mitigates mismatches between labor and capital, enhances land-intensive utilization efficiency, and optimizes resource allocation, ultimately leading to improve carbon emission efficiency. This research contributes to China’s economic and social transition towards a low-carbon future and provides valuable insights for the green development and industrial upgrading of developing countries.

Design Of A Letter Archives Website Using Native Php In The Department Of Youth Education And Sports In Wonosobo District

The Department of Education, Youth and Sports is a government agency that operates in the formal and non-formal education service sector as well as in managing education governance in schools. The Department of Education, Youth and Sports has a structural field, one of which is the SUPEG field "General and Personnel Sub-Section", where it deals with a lot of issues related to general and personnel, one of which is incoming and outgoing letters. However, there are obstacles and problems faced, namely that incoming and outgoing letters often have double numbering, some letters cannot be found, the archive process is still manual and there are many other problems. With the existence of this incoming and outgoing mail archive website, it is hoped that it will be useful and can solve this problem at SUPEG in the future. The website was designed using native PHP language and several collaboration languages, namely JavaScript, CSS and others, for the database itself using Xampp. The final result of this research is the production of an Archives Website for Incoming and Outgoing Mail. who can provide information and solve problems that occur in SUPEG "General and Personnel Sub-Section" especially in the correspondence section both within the agency and from outside.

Men’s and women’s visions of employment policies to combat depopulation in rural Spain

The paper draws on the data gathered from a survey on men and women living in Spanish municipalities affected by depopulation. Using factor analysis, it identifies labour profiles among men and women associated with socio-demographic, economic and technological variables. We establish four profiles related to employment status for the men and women in a rural environment. For the women, we identify a group linked to the services sector, another to the public administration sector, and a group with unstable employment and the intention to emigrate, with these women being the youngest. Additionally, there is a group of women that report not working or never having worked, with these individuals being older and associated with family businesses. Regarding the men, the first three groups correspond to the agricultural sector, the industry sector and the services sector, with there also being a further group consisting of young men either without a job or with an unstable one. The article also applies cluster analysis to examine men and women’s preferences as regards the policies currently most widely used to promote rural employment in Spain: concession of tax benefits for job creation, the promotion of entrepreneurial activity, innovation in the primary sector and the advancement of rural tourism. The order of preference for the four policies is the same for both sexes, with entrepreneurship and improved funding being the most preferred, followed by innovation in agricultural activity. The results show, however, that variables such as age, level of education, type of job, economic sector, income and size of municipality of residence, have a different impact on men’s and women’s choices.

Optimizing Business Processes: Harnessing Robotic Process Automation in Chinese Enterprises

Abstract: With the continuous development of science and technology, the study of digital technology in China has become increasingly in-depth. As an effective means for enterprises to achieve automated management and standardized operations, Robotic Process Automation (RPA) has attracted widespread attention. RPA process automation technology can improve the efficiency of financial management and ensure the quality of work while meeting enterprise development needs. This study explores the multifaceted applications and impact of RPA in the financial shared services sector. By utilizing RPA, companies can streamline processes, reduce costs and increase overall operational flexibility. The study delves into the theoretical underpinnings of RPA adoption, drawing on concepts such as economies of scale, process reengineering and information processing theory. In addition, the paper illuminates the transformative impact of RPA on business operations through field case studies, including the pioneering efforts of Sinochem International. By providing a comprehensive analysis of the pros and cons of RPA implementation, this paper provides valuable insights for Chinese companies seeking to optimize their business processes and embrace the era of intelligent automation.

Analysis of The Leading Sector for Regional Development: A Case Study of Batam, Bintan, and Karimun (BBK), Riau Islands Province, Indonesia

Abstract: Spatial planning in Batam, Bintan, and Karimun (BBK) areas is prioritized because it has an important impact on the national economy. This research aims to identify the potential leading sectors in the BBK areas as a reference in regional development. This study uses time series data on Gross Regional Domestic Product (GRDP) based on constant prices in the BBK areas from 2011 to 2021. The analytical tools used in this research are Location Quotient to identify basic and non-basic sectors, Shift Share Analysis to determine changes and shifts in sectors, and Klassen Typology to determine the classification of sector in each region. The three analytical tools combined results demonstrate that economic growth in Batam is supported by the processing sector. A growing sector in Bintan is related to the tourism. Economic potential in Karimun dominated by the agricultural, forestry, and marine sectors. Tanjungpinang’s economic potential is dominated by the service sector, which supports the city’s role as the capital of the Riau Islands Province. However, the fisheries sector has not developed optimally. As an archipelago, regional development policies in the BBK areas should develop other sectors to optimize the maritime economic potential. Keywords: Klassen Typology, Location Quotient, Leading Sectors, National Strategic Areas, Shift Share Analysis

A Qualitative Exploration of the Impact of Increasing Criminalization on Domestic Violence Support Workers: Nonfatal Strangulation as a Case Study.

Specialized nongovernmental domestic violence (DV) services provide critical support to victim/survivors. This research draws on 14 semistructured focus groups with 27 DV support workers to examine how expanded criminalization impacts support workers' roles using a case study of a 2016 nonfatal strangulation offense legislated in Queensland, Australia. Our results describe a lack of governmental support intersecting with increased complexity and higher workload burden resulting from expanded criminalization. Expansions to criminal law need to account for and critically assess the full system impact of new DV legislation and the added burdens placed on the pivotal third sector of DV services.

Human Resource Management Activities, Employee Retention and Turnover in Nepalese Service Sector Organizations

This study aims to examine the impact of human resource management (HRM) activities, which include employee promotion, training and development, and financial rewards on employee retention and employee turnover trends. This survey comprised managerial and assistant-level employees from commercial banks and other service businesses. The results show an influential and positive relationship between employee promotion, training and development financial rewards, and employee retention. In contrast, there is a considerable negative association between employee promotion, training and development and financial rewards, and employee turnover in service sector organizations. The retention of employees in the organization for a long time would be supportive from two perspectives: firstly, it can develop the working efficiency of the employees and secondly, employees become loyal to the organization. This greatly contributes to the efficient and successful functioning of the organization in the society. However, high employee turnover would have a negative impact on the long-term functioning of the organizations.

Predicting financial performance with intellectual capital using machine learning

Purpose This study aims to apply machine learning techniques to efficiently predict leisure firms’ financial performance. Accurate financial forecasting is crucial in leisure and tourism, greatly affecting firms’ strategic decisions and competitive positioning. This study emphasizes the roles of intellectual capital to offer a nuanced understanding of how these types of capital influence firm success. Design/methodology/approach Using comprehensive firm-level data, this study examines several machine learning algorithms’ predictive capacity across a spectrum of industry sectors (general, manufacturing, service) to identify the most effective model and training dataset. These tools are used to evaluate financial metrics such as return on sales, return on assets and sales growth. A range of variables are incorporated into this process to enhance model accuracy and relevance. Findings Results demonstrate the support vector machine algorithm’s exceptional performance based on a training data set from the service sector in predicting leisure firms’ return on sales and sales growth. This algorithm is thus an efficacious strategic forecasting instrument. The variables significantly affecting firm performance include demand variation; organizational, product and technological innovation; synergistic innovation between multiple domains; salary levels; market strategy; and the number of employees. Originality/value By integrating advanced machine learning techniques with the strategic management of intellectual capital, this study presents a sophisticated approach to predicting leisure firms’ financial performance. Findings enrich the discourse on firm performance forecasting and offer actionable insights into strategic planning and resource allocation for practitioners in the leisure and tourism sectors.

Ways to Support and Effectively Develop the Service Sector In the Digital Economy

The article emphasizes the role of digital technologies in effectively developing the service sector. Given the digitalization of our country’s economy, the article argues that a regional approach is crucial for evaluating the development of the service sector and formulating effective management decisions. Specific recommendations and suggestions are provided for implementing a comprehensive approach to developing service sectors in the context of digital economies within different regions.

Policy innovation and the sustainable quality management 4.0 framework for integrating sustainable services

Over the past twenty years, service organizations have adopted total quality management to enhance their service quality, significantly impacting business performance, customer satisfaction, and profitability. This study delves into policy development of sustainable quality management theory, benefits, and various service components, while reviewing its implementation in services industries and policy innovation. The concept of Sustainable Quality Management 4.0 (SQM 4.0) integrates sustainable management, traditional quality management, and Quality 4.0 principles to optimize resources, reduce environmental impacts, and enhance decision-making through Industry 4.0, IoT, AI, and big data analytics. The findings offer valuable framework and policy insights for managers and practitioners on quality management and service systems, providing an implementation framework for Sustainable Quality Management in the service sector. The paper outlines comprehensive elements and strategies for implementation as a SQM framework for attaining sustainable quality management in the services industry.

Integrating Activity-based Costing with Continuous Enhancement: A Strategic Approach to Operational Efficiency and Cost Management

The main objective of this research is to show how integrating activity-based costing (ABC) with continuous improvement processes can enhance cost management and operational efficiency. The development of automated firms and global firms has necessitated a shift in principles and measurement accuracy. The principles and concepts have been modified based on economic theory, moving from stable continuous improvement to continuous enhancement, or Kaizen enhancement. The accuracy of the proposed costing system has improved by using modified activity-based costing. The current research has focused on multi-variation in explanatory variables, including the costing system and the degree of enhancement. The suggested costing system should include the modified version of activity-based costing and the new form of continuous enhancement system. The concept of an intelligent supply chain has led to the idea of a cooperative game between all parties in the firm/chain. Intelligent automated systems are closed-loop systems where all members are partners, aiming to maximize global benefits. Resilient considerations indicate different attempts to measure and estimate the multi-effects of externalities and other external effects. This work has closed-to-open excess quantitative models, achieving the cooperative state between different partners. Findings show that ABC helps manufacturing and service sectors identify non-value-adding activities, optimize resource allocation, and reduce costs by providing detailed insights into the true cost of operations. Its integration with continuous improvement strategies amplifies these benefits, enabling businesses to streamline processes, improve efficiency, and enhance profitability. ABC is a valuable tool for identifying non-value-adding activities and optimizing resource allocation. By providing a more accurate understanding of how resources are consumed, ABC can help organizations improve their efficiency, reduce costs, and enhance customer satisfaction.

Linking regional economic impacts of temperature-related disasters to underlying climatic hazards

Abstract Temperature-induced disasters lead to major human and economic damage, but the relationship between their climatic drivers and impacts is difficult to quantify. In part, this is due to a lack of data with suitable resolution, scale and coverage on impacts and disaster occurrence. Here, we address this gap using new datasets on subnational sector-disaggregated economic productivity and geo-coded disaster locations to quantify the role of climatic hazards on economic impacts of temperature-induced disasters at a subnational scale. Using a regression-based approach, we find that the regional economic impacts of heat-related disasters are most strongly linked to the daily maximum temperature (TXx) index. This effect is largest in the agricultural sector (6.37% regional growth rate reduction per standard deviation increase in TXx anomaly), being almost twice as strong as in the manufacturing sector (3.98%), service sector (3.64%), and whole economy (3.64%). We also highlight the role of compound climatic hazards in worsening impacts, showing that in the agriculture sector, compound hot-and-dry conditions amplify the impacts of heat-related disasters on growth rates by a factor of two. In contrast, in the service and manufacturing sectors, stronger impacts are found to be associated with compound hot and wet conditions. These findings present a first step in understanding the relationship between temperature-related hazards and regional economic impacts using a multi-event database, and highlight the need for further research to better understand the complex mechanisms including compound effects underlying these impacts across sectors.

Digital processes in the GCC countries in the first third of the 21ST century: industry features and the need to align industry gaps

The countries of the Cooperation Council for the Arab States of the Persian Gulf (GCC), like many other countries of the world, today live in the realities of digital development and implement the achievements of world science and technology in various spheres and sectors of their economy and life in general. The purpose of the article is to identify the existing level of digitalization in the GCC countries in regional and sectoral aspects. The article shows that in the process of digitalization in the region and individual countries, the needs of digitalization of the national economy have been formed to support sustainable socio-economic development and solve a number of other tasks, for example, environmental, energy, etc. At the same time, specific threats have formed, among which in this article the author identifies industry digital gaps. The author concludes that during the period under study (2000–2023), the GCC identified industry leaders and outsiders in the process of digitalization. The author refers to the first extractive industries, oil refining, construction, as well as the service sector. The prospects for the development of digital systems in the GCC countries are assessed by the author as generally positive, but in the GCC it is important to eliminate digital gaps in the sectoral structure of the economy at the regional and country levels. To do this, according to the author, it is necessary to use legal, organizational, financial and other measures in the GCC countries, including the intensification of international cooperation in the digital sphere in the region and beyond. The study was conducted on the basis of reports from regional and international organizations (UNCTAD, IMF, League of Arab States, Arab Monetary Fund, etc.)

Increasing labour productivity by providing innovative activities in when repair and service sector in livestock industry

At present, the Russian Federation and the Republic of Belarus are significantly behind the developed countries in terms of labor productivity and the share of domestic companies implementing technological innovations in the main sectors of the economy (especially in agriculture). One of the significant factors of this lag is the underestimation in past years of the promising potential of various innovative technologies and, as a consequence the very limited and slow implementation of breakthrough innovations in the most signifi cant sectors of the domestic economy. The decisive turn of the state economic policy of neighboring states in the area of deep technological transformation of all sectors of the economy is aimed at an innovative breakthrough and reaching advanced growth rates in the technological and economic development of fraternal countries. However, along with the introduction of the latest technologies the creation of completely new modern high-tech industries, which will require colossal fi nancial investments, the task of comprehensively and thoroughly exploring internal production reserves, searching for new forms and methods of improving the effi ciency of labour organization at existing enterprises, which will also bring a noticeable economic effect, remains relevant. This article describes in sufficient detail practical activities to improve and streamline accounting, planning, certifi cation, rationalization of workplaces of animal husbandry technical service organizations under the current conditions of the developing market. The results of the studies show that certifi cation and rationalization of workplaces are eff ective tools in fi nding internal production reserves to improve the use of labour resources, fi xed production assets, promotes the replacement of obsolete equipment, improves the relationship between workplaces, improves working conditions, and optimally balances the need for labour with the number of existing workplaces. This will significantly increase the overall efficiency of activities and competitiveness of service enterprises in the fi eld of animal husbandry.

Operational excellence in online food delivery service: the role of food biosafety measures

PurposeThis study explores how food biosafety measures (FBM), electronic service quality and product quality influence consumer satisfaction and loyalty in the online food delivery service (OFDS) sector. It also integrates the technology acceptance model (TAM) and the theory of planned behaviour (TPB) to form a robust framework for assessing consumer behaviours and providing insights for this sector.Design/methodology/approachData from 877 Colombian urban consumers were collected. The proposed theoretical model was tested using structural equation modelling (SEM) in the SEMinR package of the R program (an open-source programming language).FindingsThe results reveal that food biosafety measures and product quality are the most essential factors for OFDS consumers. Besides, food biosafety measures strongly affect product and e-service quality, which in turn significantly and directly impact consumer satisfaction and loyalty. This means that it is necessary to consider both visible actions strongly related to product quality and invisible actions that highlight the role of e-service quality in ensuring operational excellence.Practical implicationsTo maintain customer satisfaction and loyalty, OFDS managers should consider first working with restaurants that practice high food biosafety measures so that the order leaves the restaurant in good condition. However, OFDS should maintain these measures to ensure operational excellence from the order on the platform until delivery to the end consumer.Originality/valueThis innovative study demonstrates how FBMs directly affect perceptions of service, product quality, satisfaction and loyalty. This goes beyond traditional findings suggesting that food biosafety measures' influence is only indirect and mediated by satisfaction.

A Decision Support Framework for Resilient and Sustainable Service Design

AbstractResilient and sustainable service design is essential for ensuring the longevity and effectiveness of service systems. However, existing literature often neglects key aspects such as articulating resilience attributes and integrating sustainability dimensions. This study proposes a decision support model for a “resilient-sustainable service design” that merges service design principles with resilient system attributes and organizational sustainability goals. The framework incorporates a multi-objective mathematical programming model and a multi-phased Quality Function Deployment (QFD) approach to derive Pareto optimal solutions using the Brute Force algorithm. Applied in the m-health service sector in Bangladesh, the study reveals significant challenges, including limited awareness of services and logistical inefficiencies. To address these issues, flexible strategies such as demand planning and service innovation are implemented. The findings have direct implications for the improvement of service delivery processes and underscore the importance of considering both resilience and sustainability. While focusing on Bangladesh’s m-health sector, the insights gained have broader relevance globally. The integration of resilience and sustainability principles into service design is crucial for addressing complex challenges across sectors and regions. Future research could involve longitudinal studies to capture evolving resilience strategies and explore resilient-sustainable service systems from a broader perspective. This entails examining various factors such as technological advancements and socio-economic dynamics shaping resilient and sustainable service ecosystems.

The impact of strategic orientations on service innovation: The moderating effect of technological capabilities

This study investigates the relationship between strategic orientations and innovation within the Sudanese service sector: hospitality, postal, bank, education, communication, and insurance spheres. Drawing upon the resource-based view, the paper examines the influence of market, service, and learning orientations on both incremental and radical innovation. Moreover, the study explores the moderating role of technological capabilities in this relationship. A quantitative research design was employed, utilizing a convenience sample of 160 managers from various service sub-sectors in Sudan. Empirical findings reveal that market orientation, service orientation, and learning orientation have a significant effect on incremental innovation (estimates = 0.164, p = 0.00; estimates = .177, p = .014). In addition, market and service orientations demonstrate a significant relationship with technological capabilities (estimates = 0.612, p = 0.00; estimates = –.376, p = .018). Further, incremental innovation and radical innovation significantly correlated with technological capabilities (estimates = .131, p = 0.00; estimates = .365, p = 0.00), while service orientation and learning orientation do not have a significant correlation with radical innovation (estimates = .153, p =.129; estimates = .061, p = .491). Learning orientation does not have a significant correlation with technological capabilities (estimates = .168, p > .228). Furthermore, results indicate that technological capabilities do not moderate the relationship between strategic orientation and service innovation.

Kualitas Pelayanan pada Berbagai Bidang Jasa di Kota Serang melalui Kajian Pustaka

One topic that is often discussed in marketing management is service quality. Service quality is an indicator of the service provided by the service provider to the service recipient. Service quality is also an early indicator of customer satisfaction. The aim of this research is to find out what types of service sectors have been researched in the marketing sector, especially service quality in Serang City. This service quality research method uses qualitative methods originating from journals that have been previously researched with research questions including year of publication, field of service studied, dimensions of service quality used, and research methods. It is hoped that the results of this research can intensify research in Serang City, especially service quality related to marketing management. Considering the limited data available and the breadth of the service quality sector for the size of Serang City.

Integration of Digital Repositories and Spatial Design within the Metaverse: the Evaluation of Features and Narratives to set Learning Environments on Cultural Heritage

Abstract. The Metaverse is rapidly advancing across cultural, professional, and service sectors, enhancing data compatibility and interaction. Its architectural design supports both visual interaction and information layers, characterising an ideal platform for the promotion of Digital Heritage. The digitisation of Cultural Heritage and the creation of Digital Repositories find complementarity in the Metaverse, which enables social interactions between Digital Heritage contents and virtual communities. This integration is pivotal for developing Learning Environments, where accessible virtual products can be combined with original digital storytelling and narratives.The paper presents methods and results from an Erasmus+ international school, which focused on using digital communication and 3D modelling tools to create immersive narratives on Mediterranean architectural modernity. Students from various Cultural Heritage disciplines designed virtual exhibitions within the Metaverse platform Spatial and open repository materials. The research concentrated on the application of Metaverse platforms for their spatial design and educational utility within the Heritage sector. The activities included developing digital narratives and interactive exhibitions enriched with multimedia data from digital repositories. The study discusses the limitations of customising visual materials, the importance of repository connections, user experience design, and the potential for future developments in Metaverse applications for Cultural Heritage learning environments and storytelling.