Quality Of Tourism Services Research Articles

A Study of Factors Influencing Tourism Service Quality: A Comprehensive Review and Analysis

A Study of Factors Influencing Tourism Service Quality: A Comprehensive Review and Analysis

Implementasi dan Perkembangan Halal Tourism pada Destinasi Pariwisata Lombok

Lombok has long been touted as a "new Bali" tourism destination. Along with the changing times, changes in tourist trends also develop and begin to recognize various new types of tourism. Lombok has a uniqueness that is thick with Islamic nuances. Therefore, Lombok applies a type of Muslim-friendly tourism / halal tourism. Muslim-friendly tourism types have been implemented indirectly by tourism actors in Lombok. Visits to various tourism destinations in Lombok were taken as samples representing the city. With qualitative descriptive research methods, the author wants to present observations supported by exposure to documentation and interviews. The author also bases research on a theory tested in reality, especially in Lombok tourism destinations. Based on the study results, several Lombok tourism destinations still need help implementing Muslim-friendly tourism. Problems are known both from destination location factors and market segmentation factors. However, some locations have been found to have long-term development opportunities that make it possible to implement Muslim-friendly tourism as a whole through certain efforts. The fulfillment of the minimum requirements for Muslim-friendly tourism does not have a coercive nature but has the opportunity to influence tourists' interest in visiting. Therefore, the Lombok government, with Muslim-friendly tourism branding together with stakeholders, maintains and improves the quality of tourism services for the sustainability of Lombok's tourism economy.

Development of Entrepreneurial Activity Using the Integration of Human Capital and Green Technologies to Optimize the Sustainable Development of the Tourism Sector (A Case Study of the Republic of Kazakhstan)

The development of the tourism sector faces serious challenges, which are related to its environmental transformation, digitalization, and integration of new technologies, as well as competitiveness. Tourists’ behavior is also changing. The future demand for tourism is likely to be driven by growing environmental awareness, increased use of digital services and new technologies, a shift towards a more personalized travel experience, and ensuring well-being and better engagement with local communities and culture. Meeting the requirements of the modern tourism industry is a problem not only for the Republic of Kazakhstan but also for other countries that strive for sustainable development of the tourism sector. The purpose of the study is to identify ways to develop entrepreneurial activity by integrating human capital and green technologies to optimize the sustainable development of the tourism sector. The paper examines the basic theoretical concepts of the essence and forms of sustainable tourism and presents the concept of the integration of human capital and green technologies to achieve the principles of sustainable development. Based on an expert survey, strengths, weaknesses, opportunities, and threats analysis, and statistical methods, the main ways of promotion and development of sustainable tourism, as well as measures to integrate human capital and green technologies into entrepreneurial activities in the tourism sector in the East Kazakhstan Region, have been identified. The authors have concluded that the introduction of green technologies and the integration of human capital with them provide new standards for the quality of tourist services while preserving the natural resources of the region.

Pengaruh Kualitas Pelayanan dan Fasilitas Wisata terhadap Kepuasan Pengunjung di Objek Wisata Taman rekreasi dan Rumah Susu Lachio Patumbak

The target of this study is to observe the influence of service quality and tourist facilities on visitor satisfaction at the Lachio Patumbak Recreation Park and Milk House tourist attraction. This study is of a quantitative type by including several variables including Service Quality and Tourist Facilities as independent variables and Visitor Satisfaction as the dependent variable. To collect data, a questionnaire was used and a total random sample of 93 respondents. The analysis uses a multiple linear regression method using SPSS version 20 application software. The results of the study show that Service Quality has a significant partial impact on Visitor Satisfaction, because t calculated for Service Quality is above the t table (7.778 > 1.986) and the sign is 0.000 < 0.05. However, the use of tourist facilities has a partial impact on visitor satisfaction with a sign of 0.010 > 0.05 and t calculated above t table (2.643 > 1.986). Then the quality of tourist services & facilities has a significant impact on visitor satisfaction together because f count > f table (84.645 > 3.10) is significantly 0.000 < 0.05.

The Spatial–Temporal Evolution and Driving Factors of the Coastal Tourism Economy in China

Tourism has emerged as a pivotal element of China’s economic development, particularly within its coastal cities. This paper presents a comprehensive analysis of China’s coastal city tourism economic development, focusing on 53 coastal cities. Through a meticulous combination of literature analysis and data crawling, a robust database is constructed, encompassing tourism resources and revenues. This study delineates the spatial–temporal evolution pattern of China’s coastal city tourism development and employs geo-detector methods to quantitatively analyze the impact factors driving this evolution. Key findings reveal distinct trends in the coastal tourism economy of China from 2009 to 2019, characterized by spatial stability, similar trends in adjacent spatial units, and localized spatial structures. Notably, factors such as actual foreign investment, the presence of star-rated guesthouses, tourism industry employment, airport activity, and import–export trade volume exert significant influence on the domestic tourism economy. Similarly, tourism employment, airport activity, availability of star-rated hotels, import–export trade, and utilization of foreign capital emerge as influential factors shaping inbound tourism. Policy recommendations emphasize the need for government intervention to optimize tourism development strategies for coastal cities. This entails balancing resource exploitation with environmental protection and enhancing the quality of tourism services, fostering sustainable growth and long-term prosperity.

Research on the Challenges and Solutions for Ethnic Tourism Service Management in Xichang City, Liangshan Prefecture in the Regional Tourism Era

With the advent of the regional tourism era, ethnic tourism service management in Xichang City, Liangshan Prefecture, faces new challenges and opportunities. This paper provides an in-depth analysis of the current state of ethnic tourism service management in Xichang City, identifying existing issues such as uneven service quality, an imperfect management system, and the need for improved professional quality among service personnel. To address these problems, the paper proposes several countermeasures, including establishing a service system oriented toward tourists’ needs, enhancing professional training for service personnel, and optimizing the management model for tourism service quality. The study aims to promote the sustainable, rapid, and healthy development of tourism in Xichang City, Liangshan Prefecture, and contribute to the prosperity of tourism in Sichuan Province by improving the management level of ethnic tourism services.

Several intuitionistic fuzzy hamy mean operators with complex interval values and their application in assessing the quality of tourism services.

In order to assess the quality of senior tourism services in vacation destinations, we examine complex interval valued intuitionistic Fuzzy Dombi Hamy Mean (CIVIFDHM) operators. These operators successfully manage imprecision and uncertainty in the preferences of senior tourists. However, the Hamy mean (HM) operator can identify the connections between various input data sets and produce excellent outcomes when combining and evaluating information. We illustrate their usefulness and efficacy through a case study, providing a strong instrument for improving service quality for senior citizens and promoting an inclusive and fulfilling travel experience. In this work, we develop the HM operator and Dombi operations with Complex interval valued intuitionistic fuzzy numbers (CIVIFNs). We recommend the CIVIFDHM operator, complex interval valued intuitionistic fuzzy weighted Dombi Hamy mean (CIVIFWDHM), complex interval valued intuitionistic fuzzy dual Dombi Hamy mean (CIVIFDDHM), and complex interval valued intuitionistic fuzzy weighted dual Dombi Hamy mean (CIVIFWDD) operators. Next, multiple attribute decision making (MADM) models are constructed with the help of CIVIFWDHM and CIVIFWDDHM operators. We provided an evaluation of an older tourism operator in a tourist area as an example to show the suggested models.

High performance and its impact on implementing tourism service quality An applied study at Najaf Al-Ashraf International Airport

High performance and its impact on implementing tourism service quality An applied study at Najaf Al-Ashraf International Airport

The Physical, Mental, Spiritual, and Environmental (PMSE) Framework for Enhancing Wellness Tourism Experiences and Its Validation in the Context of Kerala, India

Wellness tourism has emerged as a thriving sector in Kerala, India, renowned for its Ayurveda treatments, yoga, and holistic well-being offerings. However, a comprehensive framework capturing the key dimensions of wellness tourism experiences remains underexplored. This study aims to validate the physical, mental, spiritual, and environmental (PMSE) framework within the context of Kerala’s wellness tourism industry. A quantitative research design was employed, utilizing data collected from wellness tourists who participated in various wellness services in Kerala. Confirmatory factor analysis (CFA) was conducted to assess the fitness of the PMSE framework. The findings reveal that mental experience and physical experience, with their respective sub-attributes, contribute significantly to the overall wellness tourism experience. The validated PMSE framework provides valuable insights for stakeholders, enabling them to enhance the quality and competitiveness of wellness tourism services in Kerala. By prioritizing the mental and physical dimensions of wellness experiences, Kerala can strengthen its position as a leading wellness tourism destination. This study advances the theoretical understanding of wellness tourism experiences and offers practical implications for destination management and service providers in Kerala’s wellness tourism industry.

INTEGRATION OF QUALITY, CUSTOMER SATISFACTION, AND MANAGEMENT IN THE PROVISION OF TOURISM SERVICES

In recent years, the tourism industry has undergone significant changes amidst intense competition and the rapid evolution of customer preferences. In this dynamic context, the quality of tourism services, customer satisfaction, and managerial involvement are crucial aspects for the success of economic entities in this field. The purpose of this study is to investigate the interdependencies among these three aspects and their impact on organizational performance in the provision of tourism services. By integrating empirical data and relevant theory, this article aims to provide a deeper understanding of the dynamic relationships between quality, satisfaction, and management in the specific context of the tourism industry. This article will outline the fundamental theoretical basis, highlighting previous research and relevant theories, detail the methodology used to investigate the relationships between quality, satisfaction, and management in tourism service delivery, present the findings obtained, and finally, draw conclusions and discuss the implications of this study for managerial practice and future research in the field of tourism service provision.

An investigation of tourism service quality factors influencing the satisfaction of Egyptian tourists.

An investigation of tourism service quality factors influencing the satisfaction of Egyptian tourists.

Determining the drivers of sustainable ecotourism destination competitiveness from a supply-side perspective: a case of UNESCO World Heritage Site in Sarawak, Borneo, Malaysia

Over the last decade, a new segment of the tourism market has been established following the shift in global visitors’ preferences. Individuals have directed their travel course towards another form of travel, namely ecotourism. Nonetheless, the sustainability and progression of ecotourism destinations are often debated. This study involves local industry players’ perspectives, primarily to identify their perceptions towards the impacts of destination core and supporting resources on destination marketing efforts and destination competitiveness (DC). This study gathered 132 valid responses and the proposed model was evaluated using SmartPLS 4.0. Through partial least squares-structural equation modelling (PLS-SEM), the findings showed that core resources (natural resources and cultural heritage attraction) have substantial positive associations with destination marketing efforts. Supporting resources (tourism infrastructure and quality of tourism services) were found to be significantly and positively associated with DC. Interestingly, this study has revealed the absence of significant relationships between destination marketing efforts and ecotourism DC. These findings enable tourism practitioners to better understand the impacts of resources on sustainable development of ecotourism competitiveness, specifically from suppliers’ perspectives. The implications are further discussed in the paper.

Community Tourism Organization in the Parish Of Settlement, Cantón Riobamba

The research was conducted to understand why the Flores settlement has not developed community tourism, despite its significant natural and cultural attractions, such as the "Sisay Pacha" carnival, festivals, rituals, astronomy, and activities like green baskets. The settlement faces issues with poor organization of community tourism, underutilization of its heritage, and insufficient tourist services, limiting its growth. The study aims to identify the causes of this situation and propose solutions to strengthen community tourism. The research addresses the problem, the formulation of the problem, the justifications, the objectives, and the hypotheses. It presents a theoretical framework that includes background, theoretical bases, philosophical framework, and state of the art. It describes the methodology used, detailing the type and design of the research, the unit of analysis, the study population, the sample size and selection, the operationalization of variables, the consistency matrix, the research techniques and instruments, as well as the validity and reliability of these instruments, and the analysis and presentation of the information. It focuses on the results and discussion, covering the analysis, interpretation, hypothesis testing, conclusions, and recommendations. Finally, it presents the design of the Food and Beverage Production Management Process under the guidelines of the ISO 9001-2015 standard for the Flores parish. These findings reveal that the main obstacles to the development of community tourism in Flores are the lack of organization and training, poor destination promotion, deficient infrastructure, and limited tourist services. It is recommended to strengthen community organization, train local actors, promote the destination, improve infrastructure, and expand the range of services. The adoption of the ISO 9001-2015 standard is proposed to improve the quality of tourist services and the competitiveness of the destination.

Research on the Influencing Factors of Cultural and Tourism Service Quality in Huizhou Area

This study investigates the elements that influence the quality of cultural and tourism services in the Huizhou region, seeking to improve the region’s tourism competitiveness and revive the growth of the local rural tourism industry based on the background of cultural and tourism integration. This article builds an evaluation index system for the influencing variables of culture and tourism service quality by choosing 20 indicators from three categories: public service quality, cultural service quality, and tourism industry performance. The entropy weight Topsis method is employed to assess the service quality of three districts and five counties in the Huizhou area, which serves as the research object. Research has shown that (1) the number of five-star hotels, the number of A-level scenic spots, and the number of overseas tourists received have a significant weight, and these have become important factors affecting the effective supply of high-quality rural tourism; (2) there is a significant difference in the quality of cultural and tourism services in different areas across the Huizhou region, with Tunxi District and Yi County having the highest level of service quality, while Qimen County and Jixi County have the lowest level; (3) The overall quality of cultural and tourism services in Huizhou region is relatively high, with six districts and counties rated medium or above, accounting for about 75% of the total. Therefore, it is necessary to improve the infrastructure construction, improve the quality of public services, maintain the local and regional culture, accelerate the integration of culture and tourism, and enhance the high-quality development of regional tourism in Huizhou.

Innovative Development of Rural Green Tourism in Ukraine

The purpose of the article was to investigate the potential of rural green tourism in Ukraine and to determine the main directions of its innovative development, taking into account global, national, and regional trends. SLR (Systematic Literature Review), methods of expert assessment, selective observation, and graphic method were used to achieve the set goal. The article analyzes the current state of rural green tourism in Ukraine; the tourism and recreation potential of rural areas of Ukraine was assessed; promising types of innovations that are currently relevant for implementation in the practice of providing services in the field of rural green tourism in Ukraine are defined and grouped; and the impact of global, national, and regional trends on the current stage of activity and further development of rural green tourism in Ukraine is determined. It is determined that in modern economic conditions, rural tourism serves as a stabilizing factor that will contribute not only to maintaining the normal living standards of rural residents, but also to the development of the region’s economy, service infrastructure, household services, and the social sphere. Thus, rural green tourism is the main tool for stimulating the economic and socio-cultural development of rural areas. The results of the assessment of the tourist and recreational potential of rural green tourism of Ukraine showed that the recreational and tourist attractiveness of rural areas is mainly determined by natural and ecological conditions, cultural and historical conditions, and the tourist infrastructure of the region. Financial economic, socio-demographic, and administrative management conditions negatively affect the recreational and tourist attractiveness of rural areas, resulting in the low ability of the rural population to implement innovations. It has been established that in order for the tourist business to be able to quickly adapt to the normal state, it is necessary to introduce innovative types of tourism that will make it possible to attract a larger number of people to the tourist business and establish additional income due to the introduction of innovative offers, new tours, visits to special places, and the entire range of services of the best quality, which will contribute to the accelerated implementation of online forms and digital tools in the provision of tourist services, etc. It has been proven that the introduction of innovations plays an important role in ensuring the sustainable and balanced development of rural tourism in Ukraine, contributing to the creation of new opportunities and improving the quality of tourist services.

The Influence of Quality of Tourism Services and Products on Loyalty through Tourist Satisfaction at Selomangleng Cave Tourism, Kediri City

This research is entitled The Influence of Service Quality and Tourism Products on Loyalty through Tourist Satisfaction in the Selomangleng Cave Tourism, Kediri City, which aims to describe the influence of service quality, tourism products, tourist satisfaction and tourist loyalty in the Selomangleng Cave Tourism, Kediri City, analyzing the quality of services and tourism products. on tourist satisfaction, analyzing the quality of tourism services and products on tourist loyalty, analyzing tourist satisfaction on loyalty, and analyzing the influence of the quality of tourism services and products on loyalty through tourist satisfaction at Selomangleng Cave, Kediri City. The sample in this study was 89 tourists who visited the tourist attraction. Selomangleng Cave. The analysis technique uses path analysis. The results of the analysis show that the quality of tourism services and products has an influence on tourist satisfaction, this means that the quality of tourism services and products is getting better and developing, which has an impact on tourist satisfaction. The quality of tourism services and products influences loyalty, which means that the better the quality of tourism services and products offered will influence tourists to be loyal to tourist destinations. Tourist satisfaction influences tourist loyalty, which means that better tourist satisfaction will influence the level of tourist loyalty. The quality of tourism services and products affects loyalty through tourist satisfaction, which means that loyalty can be increased if the quality of tourism services and products is good, this will create a higher level of tourist satisfaction and have an impact on tourist visits and loyalty.

THE FACTORS OF SERVICE QUALITY IN SKI TOURISM ON THE EXAMPLE OF THE REPUBLIC OF SERBIA

The aim of this paper is to provide an insight into the current models of service quality in ski tourism with a practical implication on the example of the Republic of Serbia. Nowadays, ski tourism has evolved into an important segment of the winter tourism industry in Europe. Its development was encouraged by the popularisation of skiing as a sport, as well as the growth of the number of people who ski professionally or recreationally.The studies from relevant publishers have been dealt with the concept of travellers’ motivation in ski tourism from different point of views such as, the aspect of sustainable development in tourism, quality management, marketing strategy and customer satisfaction. When defining the research scope, it was noted that service quality represents an important driver of motivation in sports tourism. However, there is a certain research gap in exploring the factors that affect the service quality in winter sports, and in particular models and instruments that could provide their better understanding. In accordance with this statement, the research question in the study was to analyse the main determinants of service quality in ski tourism in the Republic of Serbia and to compare their relevance among the respondents belonging to different countries of origin and gender. The theoretical research presented in this paper was based on the application of a systematic literature review that has included relevant studies dealing with the concept of service quality in winter sport tourism. In addition, empirical research was conducted to address the research question in finding the factors that influence the service quality in ski tourism. The research was based on a sample of 208 skiers who visited the Republic of Serbia during the winter seasons in years 2023 and 2024. In the analysis and interpretation of the data, descriptive statistics, compare means and factor analysis were used.

Tourists’ satisfaction on cultural heritage tourism quality: An empirical study Hanoi, Vietnam

Based on the additional Functioning Tourism System (FTS) model of Gunn (Gunn, 1988; Gunn & Var, 2002; Herrin, 2015; Huyen, 2020), the concepts of service quality and tourist satisfaction, this study proposes a model to assess tourists’ satisfaction on service quality at the cultural heritage tourist destinations. The research model includes the following factors: Cuisine service, Entertainment service, Accommodation service, Transportation service, Cultural heritage knowledge service and Heritage characteristics. The study used a quantitative research method with a sample of 400 responses from domestic and international tourists. The research results show that the overall level of tourists’ satisfaction about the tourist destination as well as the quality of cultural heritage tourism services in the Van Mieu - Quoc Tu Giam heritage site is good. The most satisfied tourists are the nature and characteristics of the Van Mieu - Quoc Tu Giam, followed by the cuisine service factor at this heritage site, then the cultural heritage knowledge service about the Van Mieu - Quoc Tu Giam, accommodation service and entertainment service and finally transportation service.

Factors of forming tourist flows in modern development of tourism in the Russian Federation

The article presents the factors of modern development of tourism in Russia. Statistics on the development of the Russian tourism indicate that the direction, dynamics and intensity of tourist flows have changed quite significantly from 2010 to 2022. According to certain development parameters of the domestic tourism industry, there are both considerable achievements and unresolved issues. The formulation of public policy on resolution of the latter should be implemented on the basis of current factors. Sustainable development of the Russian tourism sector is possible by ensuring an integrated approach that includes improvement of the quality of tourism services based on the principles of sustainable tourism alongside with increase of investment attractiveness of tourism infrastructure and increase of investments in tourism digital products. The expected promising directions for the development of the industry are substantiated: the priority of health and safety, ecotourism, decrease in the number of spontaneous trips, development of niche tourism areas, digitalisation of the industry, virtualisation and simulation (imitation of tourism activities). Attention is focused on important factors of tourism development: potential growth points for the tourism industry are identified as well as the expected types of tourism that will attract demand from tourists.

TOURQUAL scale: psychometric properties and internal structure validation

PurposeThis study aims to focus on assessing the psychometric properties necessary to validate the internal structure of the TOURQUAL scale.Design/methodology/approachA quantitative research study was conducted in collaboration with the Brazilian Network of Tourism Observatories, comprising 927 respondents surveyed between October 2021 and May 2022. The data analysis involved the application of descriptive statistics and exploratory factor analysis, in alignment with the principles outlined in the Standards for Educational and Psychological Testing 2014 to validate the scale.FindingsThe findings of this study validate the TOURQUAL scale as a robust tool for assessing the perceived quality of tourist services, with results demonstrating one-dimensionality and replicability.Originality/valueTo the best of the authors’ knowledge, this study is the first to assess the psychometric properties for validating the internal structure of the TOURQUAL scale.