Influence Of Service Quality Research Articles

The Influence Of Food Quality, Ambiance Condition, And Service Quality On Customer Satisfaction At 5 Star Restaurant And Bar

The Influence Of Food Quality, Ambiance Condition, And Service Quality On Customer Satisfaction At 5 Star Restaurant And Bar

The Influence Of Islamic Financial Literacy, Religiosity, And Service Quality On The Decision To Save at Islamic Banks with Trust as an Intervening Variable in Jambi Province

This study examines and analyzes the influence of Sharia financial literacy, religiosity, and service quality on saving decisions in Islamic Banks with trust as an intervening variable in Jambi Province. This study has a sample size of 115 respondents representing each district/city in Jambi Province with a proportional nonrandom sampling technique. The data used were primary data obtained from distributing questionnaires. The research analysis method used Structural Equation Modeling Partial Least Squares (SEM-PLS) and data processing techniques using descriptive statistical analysis techniques and Partial Least Square (PLS) analysis with the help of SmartPLS 4.1.0.2 software. The results of this study indicate that Sharia financial literacy, religiosity, and service quality have a positive and significant effect on customer trust in Islamic banks in Jambi Province. Sharia financial literacy and service quality positively and significantly affect customer decisions to save at Islamic banks in Jambi Province. However, religiosity does not affect saving decisions at Islamic banks in Jambi province. Trust positively and significantly affects saving decisions at Islamic banks in Jambi Province. Trust can mediate the influence of Sharia financial literacy, religiosity, and service quality variables on saving decisions in Islamic Banks in Jambi province.

The Influence of Service Quality, Customer Trust and Customer Satisfaction on the Customer Loyalty in Cetarip Health Center Patients

The purpose of this study was to determine the influence of Service Quality, Customer Trust, and Customer Satisfaction on the Customer Loyalty in Cetarip Health Center Patients both partially and simultaneously. The population in this study were patients at Cetarip Health Center, totaling 100 samples. The sampling technique used in this study was non probability sampling technique. The method used in this research is Quantitative Method with data collection techniques used are interviews and distributing questionnaires to respondents. The data analysis technique used is multiple linear regression with the SPSS program. The results of the study concluded that: (1) service quality have a positive and significant influence on customer loyalty. (2) customer trust has a positive and significant influence on customer loyalty. (3) customer satisfaction has a has a positive and significant influence on customer loyalty. (4) In simultaneous testing, service quality, customer trust, and customer satisfaction have a positive and significant influence on customer loyalty in Cetarip Health Center Patients. The magnitude of the influence of Service Quality, Customer Trust, and Customer Satisfaction is indicated by the Adjusted R Square value of 71,9%% and the remaining 28,1% is influenced by other variables not examined in this study.

The Influence of Innovation and Service Quality on Customer Satisfaction

The Influence of Innovation and Service Quality on Customer Satisfaction

The Effect Of Service Quality And Price On Satisfaction Mediated By Priority Customer Purchasing Decisions At Permata Bank Jewel South Jakarta Branch

This study investigates the influence of service quality, price, and purchasing decisions on customer satisfaction. The findings indicate that service quality positively impacts customer satisfaction, with improvements in service quality leading to higher customer satisfaction. Similarly, price has a positive effect on customer satisfaction, where appropriate pricing strategies enhance customer satisfaction. Additionally, purchasing decisions are shown to positively influence customer satisfaction, suggesting that effective purchasing decisions increase customer satisfaction. The research further reveals that service quality positively affects purchasing decisions, indicating that better service quality encourages favorable purchasing decisions. Price also demonstrates a positive effect on customer satisfaction, reinforcing the importance of strategic pricing. Moreover, the study highlights the mediating role of purchasing decisions in the relationship between service quality and customer satisfaction, as well as between price and customer satisfaction. In summary, the study concludes that enhancing service quality and adopting strategic pricing can significantly improve customer satisfaction, with purchasing decisions serving as a key mediating factor in these relationships.

The Effect Of Service Quality On Customer Interest In Saving At Islamic Banks With Religiosity As A Moderation Variable

This study aims to explore the influence of service quality on customer interest in saving in Islamic banks, with religiosity as a moderation variable. The research method used was multiple regression analysis using primary data from 145 respondents of Islamic bank customers in Southeast Sulawesi. The results of the analysis show that the quality of service has a significant positive influence on customer interest in saving at Islamic banks. In addition, the findings also revealed that religiosity plays a role as a moderation variable that strengthens the relationship between service quality and customer interest. The implication of this study is that Islamic banks need to pay attention to and improve the quality of their services, as well as consider religious values in marketing strategies and product development. Thus, the integration between good service quality and awareness of religious aspects can be an effective strategy in increasing customer loyalty and the overall success of Islamic banks.

Pengaruh Kualitas Informasi dan Kualitas Layanan Terhadap Kepuasan Konsumen: Studi pada Pengguna Aplikasi Haji Pintar

This research aims to determine the influence of information quality and service quality on consumer satisfaction among Smart Hajj application users. Based on the Accidental Sampling method, a sample of 75 respondents was obtained. The analysis method uses multiple linear regression. From the results of the t test, it shows that the information quality variable has a calculated t value of 10.341 > t table 1.995 and a significance value of 0.000 < 0.05, so H1 is accepted, which means that the information quality variable has a significant effect on the dependent variable consumer satisfaction, the service quality variable has a calculated t value. amounting to 3.047 > t table 1.995 and a significance value of 0.003 < 0.05, then H2 is accepted, which means that the independent variable service quality has a significant effect on the dependent variable consumer satisfaction. From the results of the F test of 90.907 > F table 3.12, H3 is accepted, which means that there is a positive influence simultaneously (simultaneously) between the independent variable and the dependent variable. Then based on the results of the determination test or R2 test it is 0.716, this means that 71.6% of the consumer satisfaction variable can be explained by the information quality and service quality variables.

Pengaruh Kualitas Pelayanan dan Kepuasan Konsumen terhadap Loyalitas Konsumen PT.Wahana Prestasi Logistik Cabang Bogor Ciriung Mayor Oking

Customer loyalty is the mst important key in a company, because it can increase profits and determine the survival of a company. Loyalty can be formed by good quality service and customer satisfaction resulting from the services provided by the company. The purpose of this research is to determine the influence of service quality and customer satisfaction on customer loyalty at PT. Wahana Logistics Achievement Bogor Branch Ciriung Mayor Oking. This research uses quantitative methods with SPSS Version 25 software. The samples used for data collection were customer of PT.Wahana Achievement Logistics consisted of 60 respondents with sampling using random sampling. The coefficient of determination test results (R2) use an adjusted R-square value of 0,677, wich means that 67,7% of service quality (X1) and costomer satisfaction (X2) have an influence on costomer loyalty, and the remaining 32,3% is influenced by variables not researched by the author. The results of the f test simultaneously show that the variables of service quality and customer satisfaction and positive effect with a sig value of 0,000 < 0,05 and Fcount of 62,722 > 4,007 Ftable on the costomer loyalty variable. From the calculation of the results of the multiple linear regression test, it shows that costomer loyalty is influenced by the service quality variable equal to b1 = 0,620 and the costomer satisfaction variable b2 = 0,301

The Influence of Service Quality, Product Quality, and Price Perception on Purchase Intention through Consumer Satisfaction as an Intervening Variable (Case Study at the Sinar Mas Karanganyar Electronic Store)

The Influence of Service Quality, Product Quality, and Price Perception on Purchase Intention through Consumer Satisfaction as an Intervening Variable (Case Study at the Sinar Mas Karanganyar Electronic Store)

Analysis of the Influence of Product Quality, Service Quality, and Sales Promotion on Purchasing Decisions and Consumer Loyalty (A Case Study on Dunkin’ Indonesia Consumers)

The number of restaurant and franchise companies in Indonesia makes people more selective in choosing products that suit what they want. In this case, companies are required to be careful in developing marketing strategies in order to spur competitiveness to win market competition. Therefore, this research tries to find out the influence of product quality, service quality, and sales promotion on purchasing decisions that have an impact on consumer loyalty and strategies to improve Dunkin’ consumer purchasing decisions. The research’s methodology is the Structural Equation Modeling (SEM) method and SWOT analysis with a sample size of 100 responders. The outcomes of this research show that product quality has a positive and significant effect on purchasing decisions, service quality cannot be proven because it is excluded from the research model, sales promotion has a negative and insignificant effect on purchasing decisions, and purchasing decisions have a positive and significant effect on consumer loyalty. The simultaneous equation obtained is Y1 = 0.367 X1 + (-0.024) X3 + Z3 and Y2 = 0.117 X1 + (-0.008) X3 + Z4. The strategy obtained from the SWOT analysis outcomes and can be applied by Dunkin’ is to implement the W-O strategy which consists of: (1) Dunkin’ can conduct market research to find the right target market and adjust their sales promotion strategy to the preferences of that target market; (2) Dunkin’ can take advantage of technology and digitalization to increase customer convenience and strengthen brand engagement.

Pengaruh Digital Marketing dan Kualitas Pelayanan terhadap Keputusan Pembelian di Online Shop Dujourexcloset

The aim of this research is to determine Digital Marketing (X1) Service Quality (X2), purchasing decisions (variable Y) so with the title (the influence of Digital Marketing and Service Quality on Purchasing Decisions at the Dujourexcloset Online Shop). The research method uses a quantitative approach which is associative with a population in this study of 9,533 in purchasing decisions. The sample used in this research was a sampling technique with the technique taken, namely purposive sampling and using the Slovin formula, which is a formula used to find a sample size that is considered capable of representing the entire population and using a Maximum Margin of Error of 0.10 or 10% so that it can be obtained. The sample was 99 respondents. The partial digital marketing test results have a significant effect on purchasing decisions with a calculated t value > t table or (7,699 > 1.661). This is also reinforced by the ρ value < Sig.0.05 or (0.000 < 0.05). The results of service quality partially have a significant effect on purchasing decisions with the calculated t value > t table or (6,684 > 1.661). This is also reinforced by the ρ value < Sig.0.05 or (0.000 < 0.05). Digital marketing results and service quality simultaneously influence purchasing decisions with a calculated F value > F table or (15,498 > 3.09), this is also reinforced by a ρ value < Sig.0.05 or (0.000 < 0.05). Keywords: Digital Marketing, Purchasing Decisions, Service Quality.

Kualitas Pelayanan dan Lokasi Pelayanan terhadap Kepuasan Masyarakat

The purpose of this research is to analyze and describe the influence of Service Quality on community satisfaction at the Nanga Bulik Village Office, to analyze and describe the influence of Service Location on community satisfaction at the Nanga Bulik District Office, to analyze and describe the influence of Service Quality and Service Location simultaneously on Community Satisfaction Nanga Bulik Village. The data collection techniques used were interviews, questionnaires, observation, and literature study; a sample of 80 people was taken, and the data analysis technique was brilliant PLS version 3. The results of this research show that there is an influence of Service Quality on Community Satisfaction in the Nanga Bulik sub-district; the meaning is Every time there is an increase of 1 () unit in Service Quality, it can be predicted that there will be an increase in public satisfaction of 0.470. There is an influence of Service Location on Community Satisfaction in the Nanga Bulik sub-district, meaning that every time there is an increase of 1 () unit in the service location, it can be predicted that there will be an increase in community satisfaction of 0.388. Service quality and service location influence community satisfaction in the Nanga Bulik sub-district. In conclusion, every time there is an increase in service quality and location, community satisfaction in Nanga Bulik Village will increase. Keywords: Service Quality, Service Location, Community Satisfaction

The Influence of Price, Product Completeness, and Service Quality on Consumer Satisfaction at Student Cooperative Yogyakarta State University

This research aims to determine the effect of price, product completeness and service quality on consumer satisfaction at Student Cooperative Yogyakarta State University. This research is quantitative research with a survey method. The population in this study were students who had shopped at Student Cooperative, Yogyakarta State University. The sampling technique in this research was purposive sampling with a total sample of 91 people. The data collection technique uses an online questionnaire which has been tested for validity using Confirmatory Factor Analysis and reliability using Cronbach Alpha. The data analysis technique used is multiple regression. The research results are as follows (1) There is a positive and significant influence of price on consumer satisfaction with a coefficient value of 7.171 (p < 0.001). (2) There is a positive and significant influence of product completeness on consumer satisfaction with a coefficient value of 6.551 (p < 0.001). (3) There is a positive and significant influence of service quality on consumer satisfaction with a beta coefficient value of 4.095 (p < 0.001). (4) Price, product completeness and service quality all have a significant positive effect on consumer satisfaction, the resulting simultaneous test is 244.897 (p < 0.001). From these results, it can be concluded that price, product completeness and service quality have a big influence on consumer satisfaction.

Influence of Airline Service Quality, Punctuality of Flight Times, and Brand Image on Passenger Loyalty at Soekarno Hatta Airport

The article on the influence of airline service quality, flight punctuality and brand image on passenger loyalty at Soekarno Hatta Airport is a scientific literature article within the scope of marketing management science. The purpose of this writing is to build a hypothesis regarding the influence between variables which can later be used for further research within the scope of human resource management. The research method used is descriptive qualitative. Data was obtained from previous research that is relevant to this research and sourced from academic online media such as Publish or Perish, Google Scholar, digital reference books and the journal Sinta. The results of this article are: 1) Airline service quality influences passenger loyalty at Soekarno Hatta Airport; 2) Punctuality of flight times influences passenger loyalty at Soekarno Hatta Airport; and 3) Brand image influences passenger loyalty at Soekarno Hatta Airport.

Pengaruh Dimensi Kualitas Pelayanan dan Harga Terhadap Keputusan Pembelian Jasa di PT. Paham Potensi Niaga

This research aims to determine the influence of service quality and price on purchasing decisions at PT. Paham Potensi Niaga. This research is a replication study using a quantitative approach method. The population of this study was 185 people, samples were taken using purposive sampling with a sample size of 65 employees. Data was obtained from the results of distributing questionnaires to respondents. This research analysis uses multiple linear regression analysis with the results of the analysis showing that service quality and price influence purchasing decisions as proven by the t test which shows tcount > ttable. The results of the f test analysis show that service quality and price simultaneously influence purchasing decisions. This can be proven from the results of the f test by paying attention to the value of Fcount > Ftable. And the significance value is <0.05. The concentration of this research is on purchasing decisions which are influenced by service quality and price. Suggestions for further research are expected to be able to retest based on dimensions and indicators other than those examined in this research

Pengaruh Kualitas Produk, Kualitas Pelayanan dan Harga Terhadap Loyalitas Pelanggan di Toko Kopi Bersaudara

This research aims to find out: (1) the influence of product quality on customer loyalty at a Toko Kopi Bersaudara, (2) the influence of service quality on customer loyalty at a Toko Kopi Bersaudara, (3) the effect of price perceptions of customer loyalty at a Toko Kopi Bersaudara, and (4) the influence of product quality, Service quality, and price perception of customer loyalty at a Toko Kopi Bersaudara. This research is a quantitative descriptive study with a customer population at a coffee shop. Samples taken as many as 100 people with the survey data collection method using a questionnaire as a research instrument. Data analysis in this study includes validity test, realiability test, multiple linear regression analysis, F test (simultaneous test), T test (partial test), and analysis of coefficient of determination (R²). From the results of this study indicate that the variable of the product, service quality, and price perceptions have a positive and significant influence on customer loyalty at a Toko Kopi Bersaudara. The results of the research obtained based on the F test are Fcount> Ftable (64,535> 3,090) and the value of the sig. 0,000 <0.05 so the product quality variable, customer quality and price perception simultaneously have a positive and significant effect on customer loyalty (Y) at a Toko Kopi Bersaudara. Service quality is the most dominant variable affect customer loyalty at the Toko Kopi Bersaudara.

The Relationship between Work and Family Interference and Service Quality among Chinese Social Workers: The Roles of Emotional Exhaustion and Work Support

Abstract Service quality is important to social workers and service recipients. However, limited research has explored the relationship between interference between work and family and service quality among social workers. According to conservation of resources theory, this study investigated how interference between work and family affects social workers’ service quality through emotional exhaustion and the moderating role of work support. The hypotheses were examined using data from 1,417 Chinese social workers collected during the China Social Work Longitudinal Study in 2019. The methodological design of this study includes hierarchical regression analysis and moderated mediation analysis. The results reveal that interference between work and family domains negatively affected service quality through emotional exhaustion as a mediating factor, whereas work support mitigated the direct (indirect) effects of work–family interference on emotional exhaustion (service quality through emotional exhaustion). This study presents a holistic understanding of how and when interference between family and work influences service quality. The findings encourage social work organisations to develop appropriate interventions targeting work–family conflict and emotional exhaustion to improve service quality.

Influence of service quality and customer perceived value on customer loyalty with customer satisfaction as a moderating factor: A study based on private elderly care services in China

Amidst China’s escalating aging population challenge, the efficacy and quality of private elderly care services are garnering increasing scrutiny. This research focuses on evaluating how service quality and customer perceived value influence the loyalty of elderly clients, with customer satisfaction acting as a mediating factor. Grounded in established service quality frameworks and loyalty theories, the study utilizes a quantitative methodology, administering surveys across eight private elderly care institutions in H city, China. A total of 600 surveys were collected, providing a comprehensive data set that encompasses five dimensions of service quality—tangibility, assurance, responsiveness, reliability, and empathy—as well as customer perceived value, satisfaction, and loyalty. Structural Equation Modeling (SEM) was employed to validate the hypothesized relationships. Findings reveal that service quality significantly boosts customer perceived value and satisfaction, which in turn markedly enhance customer loyalty. Notably, customer satisfaction emerged as a crucial mediator between service quality and loyalty, as well as between perceived value and loyalty. This study not only advances theoretical understanding of service quality impacts but also offers actionable insights for enhancing service delivery and customer loyalty in the context of private elderly care.

Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan di Hotel Pyramid Suites Banjarmasin

Banjarmasin is a unique city nicknamed the City of a Thousand Rivers. This uniqueness is what causes many entrepreneurs to come to open businesses, one of which is a hotel business. The recommended hotel in Banjarmasin is the Pyramid Suites Hotel. Because apart from having good quality products and services, this hotel has also received many awards from various online hotel booking applications. Therefore, researchers are interested in further researching the Pyramid Suites hotel in Banjarmasin with the aim of analysing the influence of service quality on guest customer satisfaction at the Pyramid Suites Banjarmasin hotel. This study aims to analyse and describe how much influence service quality has on customer satisfaction. This type of research is quantitative, with a conclusive causal approach, namely research that aims to obtain a conclusion from the data that has been obtained and processed which explains the causal relationship between the variables. The population in this study are members of Hotel Pyramid Suites, namely guests who stay more than three times. research sample as many as 100 respondents. The data collection technique used a questionnaire which was then used as a score tabulation for each variable studied. The data analysis method used in this study is Smart PLS 3. The results showed that the quality of service which consists of variables of physical evidence, reliability, responsiveness, assurance and empathy affect customer satisfaction.

Purchasing Decision Model, Product Quality And Service Quality On Consumer Satisfaction On The Shopee Application Marketplace In Jember Regency

Previous research is the most important thing in a research or scientific article. Previous research is useful for strengthening theories and phenomena that influence variables. This article reviews the factors that influence Product Quality and Service Quality on Purchasing Decisions and Consumer Satisfaction, a Marketing Management Literature Study. The purpose of writing this marketing management literature review article is to build a hypothesis that can be used in further research. The results of this library research are: 1) The Influence of Product Quality on Consumer Satisfaction; 2) The Influence of Service Quality on Consumer Satisfaction; 3) The Influence of Product Quality on Consumer Satisfaction; 4) The Influence of Service Quality on Consumer Satisfaction; 5) The Influence of Consumer Satisfaction on Purchasing Decisions;