Service Provider Company Research Articles

Comparison of Moving Average and Exponential Smoothing Methods for Estimating the Number of Internet Service Disruptions

Fairly tight competition in telecommunication business requires companies to continue improving the quality of their services, including handling network problems or customer complaints. However, the amount of disturbance that occurs is often unpredictable. Indeed, this condition will impact the allocation of resources and budget for handling customer disturbances in the following period, with uncertainty. This research aims to apply the moving average (MA) and single exponential smoothing (SES) forecasting methods to predict the number of internet service disruptions. The case study used in this paper is an internet service provider company with service coverage in the northern part of Surabaya. The number of disturbances data was collected from January 2022 to May 2022, with 18,453 data in total. The disturbances can be divided into five types: physical, mass, logical, PSB/migration, and others. Forecasting is carried out using the MA method with a period of three months. Meanwhile, forecasting using the SES method was carried out by first determining the alpha value that produces the smallest Mean Absolute Percentage Error (MAPE) value. The analysis results show that both forecasting methods are relatively effective and efficient in estimating the number of disturbances. Forecasting performance testing was carried out by measuring the Mean Absolute Deviation (MAD), Mean Square Error (MSE), and Mean Absolute Percentage Error (MAPE) values. The results of forecasting performance measurements show that the SES method is much better than MA for all types of disturbance data, with MAPE values ​​below 2%.

Process Management Framework for Health and Safety at Work (SST) Companies

Objective: This study aims to develop and implement a process management framework for Occupational Safety and Health (OSH) companies, seeking to optimize the organization and execution of services, identifying improvement opportunities throughout the customer journey, from contract closure to renewal. The proposal is to offer an adaptable model that meets industry demands and enhances the operational efficiency of companies. Theoretical Framework: The theoretical framework addresses the evolution of Regulatory Standards (NRs) since the 1970s and the importance of complying with labor laws for the safety and health of workers in Brazil. The role of eSocial, created in 2014 to unify and ensure the collection of employer information, is highlighted, as well as its function in alerting them to legal risks. Method: The methodology used was action research, as defined by Oquist (1978). The research involved mapping the operational processes of OSH companies to identify areas for improvement. The first version of the framework was developed, tested, and based on the results, improved into a second version. The improvements were based on tests and validations conducted throughout the process. Results and Discussion: The first version of the framework showed positive results but also highlighted the need for improvements, which were incorporated into the second version. Changes included the restructuring of steps and the addition of a new phase focused on the commercial process. Satisfaction surveys with internal and external clients, as well as accounting firms, indicated positive acceptance but also a lack of systemic vision among professionals, affecting the quality of the work. Research Implications: The research implications are significant for the OSH sector. The developed framework improves the organization and efficiency of service-providing companies. The study also highlights the importance of performance indicators to monitor performance and mitigate risks, such as customer loss. It is recommended that future research explore the adaptation of the framework to new technologies and automation. Originality/Value: The originality of this study lies in the creation of a process management framework specifically for OSH companies, where organization and efficiency are essential for complying with labor regulations and ensuring worker safety. The value of the work resides in its practical contribution to the sector, offering an adaptable model that can be improved based on feedback and technological advancements.

Analysis Risk Mitigation of Delay in Delivery Using House of Risk Method (Case: Air Cargo Transportation)

Logistics Service Provider Companies are responsible for ensuring the delivery of goods using land modes, sea modes and air modes on time. However, in reality there are many problems and obstacles faced in order to guarantee one of these important key performance indicators. This research uses the house of risk method to identify the causes of the risk of delays and design mitigation strategies that can be done to overcome this problem by conducting interviews and filling out house of risk questionnaires with respondents who understand the problem. In this research, 13 risk events and 19 risk agents were found, and 9 priority risk agents were found to cause the problem. After that, activities were carried out to design mitigation strategies that could be carried out and 8 preventive actions were identified and the sequence that must be carried out to overcome the risk of delays.

The Effect of Digitalization of Banking Services on Consumer Satisfaction

Digitalization services are a banking innovation in providing fast services that can be accessed anytime and anywhere to consumers. Bank BRI Sisimangaraja is one of the banks developing this digitalization service innovation. Consumer satisfaction is the main factor that must be considered by a service provider company, especially banking, to maintain the company's survival. Therefore, in order to achieve consumer satisfaction, digitalization services are carried out well and correctly. The aim of this research is to find out whether the digitalization of banking services has an effect on bank consumer satisfaction. In accordance with research, there are four elements of measuring banking digitalization services that influence consumer satisfaction, namely speed, accuracy, comfort and security. This research uses quantitative research methods with multiple linear regression analysis. The respondents in this research were 120 people who were active customers of Bank BRI Sisimangaraja. The research results obtained from this research show that speed has a significant effect on consumer satisfaction. The size of the regression coefficient is 0.221, meaning that speed influences consumer satisfaction by 0.221 units. Accuracy has a significant effect on consumer satisfaction. The size of the regression coefficient is 0.267, meaning that accuracy influences consumer satisfaction by 0.267 units. Convenience has a significant effect on consumer satisfaction. The size of the regression coefficient is 0.452, meaning that comfort influences consumer satisfaction by 0.452 units. Security has a significant effect on consumer satisfaction. The size of the regression coefficient is 0.710, meaning that security influences consumer satisfaction by 0.710 units. In this way, speed, accuracy, comfort and security have a significant effect simultaneously (together) on the consumer satisfaction variable. Based on the results of the table analysis, the adjusted R square value is 0.479. This means that the influence of service and product quality contributes a joint influence of 47.9% to the consumer satisfaction variable, while the remaining 52.1% is influenced by other variables.

Enterprise Architecture Design of PT Hariansyah Karya Group Information System Using TOGAF ADM

The rapid development of information technology provides great benefits in the business world, but its utilization must be aligned with industry goals to avoid failures arising from lack of planning PT Hariansyah Karya Group is a service provider company with various business units under its auspices facing challenges in selecting and implementing information systems and information technology in accordance with business needs. This research focuses on designing an integrated enterprise architecture using the The Open Group Architecture Framework (TOGAF) framework and the Architecture Development Method (ADM) to meet the business needs of PT Hariansyah Karya Group and analyze business needs and design appropriate architectural solutions. The research includes five main phases of TOGAF ADM: Preliminary Phase, Architecture Vision, Business Architecture, Information Systems Architecture, and Technology Architecture. The results of the research are used as a guide for developing an integrated information system at PT Hariansyah Karya Group that can increase operational efficiency, improve coordination between business units, and support company growth to adapt to technological developments. In addition, this research aims to improve the performance and efficiency of business processes at PT Hariansyah Karya Group after the implementation of the new enterprise architecture. With good enterprise architecture planning and in accordance with business strategy, PT Hariansyah Karya Group is expected to optimize its business processes and reduce the risk of information system implementation failure.

STRATEGY SERVICE INNOVATION FOR SUSTAINABILITY - A CASE STUDY ON A COMPANY IN THE SERVICE INDUSTRY

There has been much discussion about how organizations can support innovation and technological capacity in industries. The central theme of this article is presenting innovation strategies for sustainability. A survey was conducted to identify strategic methodologies for innovation that can help generate new services and contribute to sustainability. Based on scientific articles, a case study was performed on a service provider company. The study showcases the evolution of new service generation in sector D after applying the "World café" methodology and innovation stimulation model. The methodologies helped sector D with generating ideas and implementing new projects. Adopting innovation strategies for services is necessary for ensuring competitiveness in the market and adding value to an organization's services, which is crucial for sustainability.

Pengaruh Leverage, Likuiditas, Aktivitas, dan Ukuran Perusahaan terhadap Profitabilitas (Studi Empiris pada Perusahaan Penyedia Jasa Kesehatan yang Terdaftar di Bursa Efek Indonesia Periode 2019-2023)

This research aims to determine the influence of Leverage, Liquidity, Activity and Company Size on Profitability in health service provider companies listed on the IDX for the 2019 - 2023 period. This research was conducted using secondary data, namely financial reports. The sampling technique used was purposive sampling. Of the 14 companies, only 10 companies consistently publish financial reports every year. The analysis model used is multiple linear regression analysis which was tested with IBM Statistics Product and Solution (SPSS) version 26. The research results show that partial leverage has a negative and insignificant effect on profitability. Activity has a positive and significant effect on profitability. Liquidity and Company Size have no effect on Profitability. Meanwhile, simultaneously, Leverage, Liquidity, Activity and Company Size influence Profitability.

Project Management Maturity Level and PMBOK 7th Recommendations: Case Study of an IT Service Provider Company

Project Management Maturity Level and PMBOK 7th Recommendations: Case Study of an IT Service Provider Company

Study on Chinas Homemaking Service Credit Optimization in Perspective of Game Theory

In recent years, the homemaking service industry in China has developed rapidly, with a market size of trillions RMB. However, conflicts and poor trust between homemaking service provider (companies and practitioners) and consumers remain prominent. Credit issues have become the main bottleneck for the high-quality development of the homemaking service industry. These credit issues are mainly caused by factors such as intermediary enterprise model, low capability and bad service quality for practitioners, information asymmetry, lack of industry credit system, etc. This article uses game theory to analyze the integrity mechanism in the homemaking service industry and proposes a targeted optimization method for the credit system of homemaking service. The case study shows that the enterprises credit has decreased, and its production and operation have fallen into difficulties due to the dishonest operation during the game between the enterprise and consumer. Through game theory analysis, it can be found that information disclosure mechanisms and reward and punishment mechanisms play an important role in optimizing the credit of homemaking services. Cooperative games help build stable trust relationships and improve service quality.

Analysis of Securities Offering Regulations on Securities Crowdfunding Services Maslahah Approach

The acceleration of the Digital Era began with the spread of the COVID-19 virus, which caused the national economy to grow 2.5% in 2020, or down 5% from 2019. The lockdown policy was a factor in the slow turnaround of the economy. Another impact is digitalization in all aspects, including the financing sector and the formation of rules to regulate financing. Financial technology is an instrument that is experiencing accelerated growth because it is based on the internet of things (IOT). With the birth of the concept of crowdfunding securities, which has become an alternative funding source for business actors such as MSMEs, Initially, MSME funding activities in the crowdfunding cycle were limited to equity based on POJK 37 of 2018, then the regulation developed into POJK 57 of 2020 and became POJK 16 of 2021. These regulatory changes changed the funding mechanism, which was initially equity-based and then developed to be based on sukuk and debt securities. These regulatory changes became the focus of research after examining the impact of these regulations on the funding of MSMEs and legal business entities in Indonesia. Mas}lah}ah theory became the knife in analyzing these regulations using normative legal research methodology as the research method and descriptive analysis as the analytical method. The use of this theory is based on the impact of existing regulatory developments, which have reached funding worth $1 trillion and contain 481 business units, with funding sources coming from 160,368 investors. This funding achievement is a challenge to carry out comprehensive supervision regarding the distribution and use of capital by service-provider companies and the Financial Services Authority by paying attention to the principles of GCG, CSR, and open disclosure to guarantee and protect the rights of parties participating in related funding.

A Comprehensive Analysis of Logistics Strategy and Cold Chain Technology Innovation –Literature Review (Case Study: Paxel Indonesia)

The country's economic development has a big influence on the growth and contribution of the logistics sector, especially transportation and warehousing, one of which is influenced by shopping behavior and customer lifestyle. One type of logistics distribution pattern is the cold chain, which requires companies to have a logistics strategy and cold chain technology innovation to meet customer requirements. This literature review aims to comprehensively analyze the impact of implementing logistics strategies and the use of technology in cold logistics which is different from dry logistics carried out in one of the logistics service provider companies. Evaluation of the influence of environmental factors, temperature and customer needs on design strategy choices will also be discussed in this paper. Apart from that, the literature review will answer the impact of implementing logistics strategies and supply chain technology on the quality and safety of frozen food products.

Leadership Transformation: Adaptation of a Labor Service Provider Company in the Development of Green Human Resource Management (Study at PT Karya Usaha Baru Sidoarjo-East Java)

Leadership Transformation: Adaptation of a Labor Service Provider Company in the Development of Green Human Resource Management (Study at PT Karya Usaha Baru Sidoarjo-East Java)

Legal Responsibility For Occupational Safety Of Parcel Delivery Courier Partners In Indonesia

The lives of courier partners in the package delivery industry in Indonesia are full of safety-threatening challenges, especially when they use the "Cash On Delivery" (COD) payment system. Courier partners are often intimidated and mistreated by some customers, often buyers do not want to pay for COD packages because they feel the package is not suitable or the delivery is late, they must also be faced with the risk of traffic accidents. Courier partners are also considered informal workers who do not have clear attachments to service provider companies or government agencies, which causes companies to not have clear guidelines for risk management in this matter. This research was conducted to find out how legal responsibility for the work safety of courier partners in Indonesia and to find out the challenges and risks experienced by courier partners when carrying out their work. The research method used in this research is normative juridical using a statutory approach. Primary and secondary legal materials were obtained through literature studies and analyzed using descriptive methods. The results showed that the law enforcement used to protect the work safety of courier partners is Law No. 1 of 1970 concerning work safety.

Implementation of cloud computing in the digital accounting system of logistics companies

The aim of the article is to determine the capabilities of cloud services for meeting the needs of logistics companies in the management of supply chains and digital accounting. The study provides a review of current academic publications, analysis of official documentation of cloud service provider companies, and expert opinion of the authors of the study. The study was based on information about the 5 most popular cloud services used by companies to perform mathematical calculations. Amazon Web Services focus on reliability and scalability, providing a wide range of data storage and processing services, as well as performing serverless mathematical calculations. Microsoft Azure stands out for its integrated solutions, as well as data management and analytics services. Google Cloud offers a wide range of development and analytics tools, including data visualization and data sharing. Oracle Cloud provides comprehensive financial and database management solutions. SAP Cloud Platform specializes in financial management and analytics solutions. The results of the research open up prospects for studying the problems of integrating services built on different platforms and finding optimal solutions for combining the existing system of mathematical calculations in a logistics company with the offered cloud-based services.

Innovative work behavior: Role of organizational climate and employee creativity

For companies, employees play an important role in bringing innovation to life. In improving employees innovative work behavior, researchers formulate factors such as organizational climate and employee creativity. This research uses quantitative techniques, with the object of research being one of the Internet Service Provider companies in Semarang. The sample in this study is 100 respondents who are employees of the company. This research analysis uses the Structural Equation Model approach using path analysis techniques on Smart PLS. The research results show that organizational climate positively and significantly affects innovative work behavior. Employee creativity has a positive and significant effect on innovative work behavior. Organizational climate has a positive and significant effect on employee creativity. Thus, to compete with Internet Service Provider companies, the organizational climate must be maintained, and employee creativity must be increased to create innovative work behavior within the company.

Application of Social Network Analysis for Comparison and Ranking of Internet Service Providers

In this digital era, the Internet has become a basic necessity in life. This has had a significant impact on the growth of internet service provider (ISP) companies in Indonesia. Comparison and ranking of ISPs is needed to make it easier for users to choose services according to their needs as well as to encourage healthy competition between ISPs in improving their services. The problem is ranking ISPs using conventional methods (surveys) to obtain primary data is expensive and takes a long time. On the other hand, Social Network Analysis (SNA) is a method that has been widely used to understand customer desires by extracting information from social media. This information is in the form of User Generated Content (UGC), namely track records left by customers on social media. This research aims to measure the ISP rankings of Indihome, Biznet and FirstMedia using UGC data. The research method used is to collect consumer tweet data rapidly, carry out preprocessing to eliminate irrelevant data and apply SNA, including network structure analysis in the form of visualization and network property analysis with the Gephi application, as well as network content analysis in the form of sentiment analysis and WordCloud analysis. The number of dominant network properties and sentiment analysis calculates ISP ranking. Apart from that, the results of this SNA are in the form of recommendations for ISPs to improve services to customers.

Adopting SBM-Max and Super SBM-Max to Evaluate the Efficiency of Freight Transportation Arrangement Providers: A Study in Vietnam

Abstract This study aims to evaluate the efficiency of all businesses operating in the Freight Transportation Arrangement (FTA) service provider companies in Vietnam in the years 2016–2022 using the Slacks-Based Measure SBM-Max (SM) and super SBM-Max (SSM) models. The analysis was conducted by calculating the ratio between outputs and inputs in the FTA providers’ operational processes. The projection of the SSM model (Pro) and the Rh indicator were used to propose solutions for the inefficient providers by reducing the excessive inputs and increasing the outputs. The empirical results determined the inefficiency term, efficiency term, and rank for each provider every time. Dinh Vu port was identified as the best FTA provider in Vietnam, ranking first or second throughout the term due to its considerable efforts to perform efficiently. It shall be noted that the use of these models can help FTA providers in Vietnam to identify their strengths and weaknesses in terms of operational efficiency. By implementing the proposed solutions, businesses can improve their performance and ultimately increase their competitive advantage in the market. Further research could explore the effectiveness of these models in other industries or countries to provide deeper insights into their potential applications.

A mathematical model of optimal pricing for the equilibrium budget balance of a company specializing in solid household waste collection

This paper proposes a pricing model to ensure the budget balance of a company responsible for collecting and treating solid household waste in a city. The model used is of the Principal-Agent type which considers two actors at play, namely the leader (the service provider company) and the follower (the households and establishments that are the beneficiaries of the waste collection service). The model is a constrained bi-level optimization program. The model was applied in the case of Benin to the Grand Nokoué waste management and healthiness Company (SGDS-GN) whose intervention area, in the beginning, covers five communes in the southern part of the country. The solving of the optimization program was made with three (03) scenarios: the company spends two (02) times a week for waste collection (scenario 1), the company spends three (03) times a week for waste collection (scenario 2) and the company spends four (04) times a week for waste collection (scenario 3). The simulation results show that scenario 2 with three (03) passages per week appears more optimal for both the company (the operating result is higher) and the beneficiaries of waste collection services (the rate to be paid is lower).

Peculiarities of the Operation оf Optical Communication in case of emergencies

Today, in connection with the beginning of the full-scale armed invasion of the RF on the territory of Ukraine, questions related to fire safety and stable electricity supply have arisen before our state. It. in turn, led to numerous problems in the communication system. Against this background, after damage to power supply lines and strategic objects, the search and deployment of power supplies independent of the usual supply sources became urgent. After all, under the conditions of emergency and planned power outages, only the presence of such means of power supply as fuel generators and batteries make it possible to provide work and training for a huge number of people. Thanks to the fact that people, without wasting time and wasting energy on unnecessary things and affairs, began to work on the issue that is associated with a sudden or planned power outage for known or not entirely known reasons, work for most people resumed. Autonomous power sources were fuel generators. Small shopping centers and shopping and entertainment centers have installed powerful diesel generators on their premises to power large premises. Some installed one diesel generator on each individual wing. This was done if the room was too large for one diesel generator. Small establishments, for example: cafes, restaurants, bars, pubs, hookah bars, small offices, offices, workshops, etc. installed gasoline generators if the premises were the size of a garage, a three-room apartment with an area of 92 m2 or the size of a small two-story country house with walls 8 meters long each and ceilings up to 2 meters high. Powerful diesel generators were installed in the premises, which were more than 100 m2 in area. Most generators had an automatic start feature. Some generators had an installed automatic start function, and some did not have this function, and therefore had to install this function separately. Telecommunications companies and mobile communication service companies and provider companies that sell and service cable Internet also did not waste time and effort and also installed generators on their territories. Provider companies and mobile communication service companies were the first to decide to install autonomous emergency power supplies in their territories. This was done on purpose, since the equipment that provided and monitored wireless and cable Internet services and mobile communications services was powered by network electricity, and during the absence of network electricity, the equipment obviously stopped working. Because of this, cable Internet and mobile communications were lost, which had a negative impact on some citizens of Ukraine. It had a negative impact on them, since some citizens, as mentioned above, could work or study remotely. Someone lost their job, someone lost their business due to power outages. Also in connection with this, huge accounting gaps appeared. The introduction and use of emergency power helps solve this problem.

Model Development of Factors Affecting Intention to Use in Third-Party Logistics

The use of e-commerce in Indonesia driven by technological developments requires business people to maintain customer satisfaction and increase the intention to use. One of the services contributing to this is goods distribution services, usually assigned to Third Party Logistics (3PL). The increasing need for 3PL service providers results in the need for an elaboration of the factor model that influences intention to use. This study describes a conceptual model regarding the relationship between factors that influence customer satisfaction in 3PL. The results of this study are 10 variables, 38 indicators, and 11 hypotheses that can be used as a reference to determine the factors that influence intention to use in 3PL, as well as the steps for elaborating a model that can be used by the audience, in this case, 3PL service provider companies, to implement conceptual model in the appropriate case.