Service Office Research Articles

Enhancing Employee Performance: The Impact of Engagement, Job Rotation, Compensation, and Motivation

This research aims to determine the influence of employee engagement, transfers, compensation and motivation on employee performance. Apart from that, you can see the review from an Islamic perspective. The population of this study were employees of the Jakarta Cakung Primary Tax Service Office with a sample size of 89 respondents. The sampling technique uses a non-probability sampling method, with a saturated sampling technique through distributing questionnaires. The data analysis method uses the Partial Least Square Structural Equation Modeling (PLS-SEM) method. The model in this research provides a strong influence with a strong level of relevance in predicting the influence between variables with a large level of suitability. employee engagement has a positive and significant effect on employee performance. Furthermore, mutations have a positive and significant effect on employee performance. Compensation has a positive and significant effect on employee performance. Motivation has a positive and significant effect on employee performance. Managerial Implications Organizations should prioritize enhancing employee engagement through effective communication and involvement in decision-making processes to boost performance. Additionally, strategic employee mutations or transfers can be leveraged to match skills with job roles more effectively. Fair and competitive compensation packages are essential to motivate employees and enhance their commitment.

Characteristics of Educational Institution Administrators in the 21st Century under the Jurisdiction of the Chonburi Primary Educational Service Office Area 3

Background and Aims: In the 21st century, rapid technological advancements and innovations have significantly impacted educational institutions, compelling them to adapt and transform to remain relevant. Educational leaders must embrace organizational reforms and personal development to successfully navigate these changes and achieve their objectives. This research aims to: 1) assess the characteristics of educational administrators in the 21st century under the Sakon Nakhon Secondary Educational Service Area Office, 2) compare these characteristics based on position, educational level, and institution size, and 3) propose development guidelines for enhancing the leadership qualities of these administrators within the same context. Methodology: The sample group for this research comprised 331 school administrators and teachers, with the sample size determined using Krejci and Morgan's table and randomly assigned to groups. The research instrument was a questionnaire based on a 5-level rating scale, with a consistency index ranging from 0.80 to 1.00 and an overall reliability score of 0.89. Statistical methods employed for data analysis included frequency, percentage, mean, standard deviation, and both T-value and F-value tests to assess the data. Results: The research findings revealed that: (1) The overall characteristics of educational institution administrators in the 21st century under the Sakon Nakhon Secondary Educational Service Area Office, as well as each specific aspect, were rated at a high level. (2) When comparing opinions on the characteristics of these administrators by position, educational level, and institution size, significant differences were found across all aspects at the .05 statistical level. (3) Guidelines for enhancing the characteristics of 21st-century school administrators under this office included 10 key areas: 1) honesty and integrity, 2) trustworthiness and empowerment, 3) communication, collaboration, and connectivity, 4) positive energy, 5) confidence, 6) determination and perseverance, 7) willingness to learn, unlearn, and relearn, 8) creative and innovative entrepreneurship, 9) reliance on intuition, and 10) the ability to inspire through intelligence.

The School Budget Management under the Nakhon Ratchasima Primary Educational Service Area Office 4

Background and Aims: Budgeting in its present form began in England around the 16th-17th centuries. During that time The House of Representatives successfully reserved the power to approve government revenue and expenditures. This shows that current budgeting is related to the evolution of the governance system. After the preparation of this budget, it was extended to local government organizations, educational institutions, and other agencies, both public and private. The purpose of this research is to study and compare the level of opinions of personnel regarding budget management of schools under the Nakhon Ratchasima Primary Educational Service Area Office 4. Classified by position, school size, and work experience. Including the study of guidelines for developing budget management for schools under the said organization. Methodology: The sample used in the research consisted of 196 school administrators and heads of budget management groups of educational institutions under the Nakhon Ratchasima Primary Educational Service Area Office 4, which were selected using a stratified random sampling method. The research instrument was a questionnaire with a 5-level rating scale with an IOC between 0.80 - 1.00 and a confidence value of 0.85. In addition, a structured interview was used to collect data for data analysis. Various statistics were used, including frequency, percentage, mean, and standard deviation, T-test and F-test. Results: The results of the research are as follows: (1) School budget management Under the jurisdiction of the Nakhon Ratchasima Primary Educational Service Area Office 4, the overall level is at a high level. And when considering each aspect, it was found that budget management was at a high level in every aspect. (2) Comparative analysis of budget management of schools under the jurisdiction of the Nakhon Ratchasima Primary Educational Service Area Office 4, found to be significantly different at the 0.05 level. When classified by position but when classified by school size and work experience, no differences were found. (3) The budget management guidelines of schools under the Nakhon Ratchasima Primary Educational Service Area Office 4 that should be implemented include: Analysis of strengths and weaknesses Budget allocation is adequate and comprehensive. Having an internal audit system Creating a fundraising plan and using resources from outside agencies or stakeholders. Including having proof of receipt and payment. Preparing accurate accounts according to regulations and reporting information on supplies and equipment (M-OBEC), including creating up-to-date information on buildings, land, structures, and assets (B-OBEC). Conclusion: Budget management of schools under the jurisdiction of the Nakhon Ratchasima Primary Educational Service Office, District 4, that were all assessed were considered to have a high level of expertise. To ensure continued efficiency and transparency in financial management. There should be various guidelines such as detailed data analysis. Establishment of an internal audit system and recording information correctly All of which should be strictly implemented to strengthen confidence in the budget management process.

Effectiveness of a Disability Liaison Officer service in a metropolitan emergency department.

To identify the influence of a Disability Liaison Officer (DLO) service in the ED setting on people with disability (PWD). For this project, PWD included adults with communication disability, intellectual disability or autism spectrum disorder. This was a single-centre retrospective cohort study, at an adult major referral ED in Melbourne, Australia. Patients were eligible for inclusion if they were ≥18 years of age, presented to the ED between 1 April 2022 and 30 April 2023, and had a disability alert in their electronic medical record. Eligible patients were divided into two cohorts: (i) patients managed using standard ED care and (ii) patients managed using DLO model. ED length of stay (LOS) was the main outcome measure. After adjusting for baseline differences in age, initial GCS and disability type, the DLO service was associated with earlier disposition from the ED (adjusted hazard ratio [aHR] 1.44; 95% confidence interval [CI]: 1.23-1.69; P < 0.001). For the subgroup of patients discharged directly from the ED, the association of DLO service and earlier disposition remained statistically significant (aHR 2.47; 95% CI: 1.83-3.33; P < 0.001). Among patients admitted to the emergency short stay unit (aHR 1.67; 95% CI: 0.99-2.80; P = 0.06), and those admitted to inpatient wards (aHR 0.89; 95% CI: 0.65-1.23; P = 0.50), there was no significant association of the DLO service with time to disposition. The DLO service was associated with a reduction in ED LOS for PWD. Further assessment of the service using patient- and carer-reported outcome measures and cost-effectiveness studies are indicated.

Competence, Motivation And Facilities And Infrastructure As Determining Factors In Dpmptsp Employee Performance

This study aims to analyze and prove the influence of competence, motivation, facilities and infrastructure on employee performance to support the success of socialization at the Investment and One-Stop Integrated Service Office (DPMPTSP) in Ogan Komering Ilir Regency. This study is a quantitative study, the population in this study were 115 DPMPTSP employees and the sampling method was saturated sampling. The results of this study indicate that partially competence has a negative and significant effect on employee performance, while motivation, facilities and infrastructure have a significant positive effect on performance. Simultaneously, the variables of competence, motivation, facilities and infrastructure have a positive and significant effect on the performance of DMPTSP employees.

Tatars in the regular army during the Patriotic War of 1812 and the foreign campaigns of 1813–1814

One of the topical issues of historical science in the Russian Federation is the analysis and popularization of historical information about the participation of the peoples of the country in military campaigns to protect the Fatherland from foreign intervention. The purpose of the study is to tell about the service of Tatars, both officers and lower ranks, in the regular army during the Patriotic War of 1812 and the foreign campaigns of 1813–1814. Actualization of interest to the military history of the Tatar people during the period of the Russian Empire as a whole, with the search and bringing into the public space the names of heroes and participants of military campaigns, is also one of the tasks of this study. The leading method in studying this problem was an integrated approach based on the study of different types of sources. Research materials: the work involves special historical research (monographs and scientific articles), published and unpublished historical sources of the first quarter of the 19th century, reference publications. Results and scientific novelty of the work: the facts of the service of the Tatar people in the regular army during the Patriotic War of 1812 and the foreign campaigns of 1813–1814 have been established, the personalities of Tatar officers, both from among the nobility and from the lower ranks, as well as soldiers and sailors from the Tatars who served in the regular army have been identified. Biographies of veterans of the Patriotic War of 1812 and the foreign campaigns of 1813–1814 from the Tatars are given. For citation: Abdullin Kh.M. Tatars in the regular army during the Patriotic War of 1812 and the foreign campaigns of 1813–1814. From History and Culture of Peoples of the Middle Volga Region. 2024, vol.14, no.3, pp.96–107. https://doi.org/10.22378/2410-0765.2024-14-3.96-107

Help coordinate employment assistance and support for students with disabilities

October is National Disability Employment Awareness Month, and throughout the month, many disability services offices have highlighted employment for those with disabilities. But why not maintain these activities? In conjunction with your institution's career services and related offices, you can continue the emphasis on targeted employment skills and available assistance for students with disabilities.

Analysis Of Factors That Influence Individual Taxpayer Compliance In Jombang Regency

The purpose of this study is to analyze the various factors that influence individual taxpayer compliance individual taxpayers in Jombang Regency. Understanding of tax regulations, WPOP awareness, suitability of tax rates, use of tax applications, and service quality are some of the factors that this study examined their influence on individual taxpayers compliance in Jombang Regency, which is the subject of this study. All individual taxpayers registered with the Jombang Primary Tax Service Office are the population in this study. The sampling strategy used is a simple random sampling of each taxpayer with a taxpayer identification number (Nomor Pokok Wajib Pajak - NPWP). The test was conducted on 100 respondents obtained from calculating the Slovin formula in determining the research sample. This study uses Partial Least Squares (PLS) as a statistical testing tool. Based on the results of the study, understanding of tax regulations does not influence individual taxpayers compliance; individual taxpayer's awareness influences individual taxpayer's compliance; suitability of tax rates influences individual taxpayer compliance; use of tax applications does not influence individual taxpayers compliance; and service quality influences individual taxpayers compliance.

Anchor Dragging Risk Estimation Strategy from Supervised Cost-Sensitive Learning

Anchor dragging at anchorages poses a significant threat to marine traffic, potentially leading to collisions and damage to seabed infrastructure. This study analyzed a large dataset of ships in anchorage areas to develop a machine learning (ML) model that estimates the risk of anchor dragging using a binary classification system that differentiates between dragging and non-dragging incidents. Historical data from the automatic identification system (AIS), hydrographic, and meteorological sources were compiled for each case. Preliminary analysis revealed a significant class imbalance, with non-dragging cases far outnumbering dragging cases. This suggested that the optimal ML strategy would involve undersampling the majority class and cost-sensitive learning. A combination of data-undersampling methods and cost-sensitive algorithms was used to select the model with the best recall, area under the receiver operating characteristic curve (AUC), and geometric mean (GM) scores. The neighborhood cleaning rule undersampler paired with cost-sensitive logistic regression outperformed other models, achieving recall, GM, and AUC scores of 0.889, 0.767, and 0.810, respectively. This study also demonstrated potential applications of the model, discussed its limitations, and suggested possible improvements for the ML approach. Our method advances maritime safety by enabling the intelligent, risk-aware monitoring of anchored vessels through machine learning, enhancing the capabilities of vessel traffic service officers.

Public Sector Governance and Service Delivery in Foreign Ministries: An Assessment of the Ugandan Ministry of Foreign Affairs

The paper presents findings of a study carried out to examine the effects of public sector governance on service delivery in the Ministry of Foreign Affairs- MoFA, Uganda. The primary objective of the study were to establish how public accountability and transparency mechanisms influence service delivery in Foreign Service. A cross-sectional research design, adopting both qualitative and quantitative approaches of data collection and analysis was used. The findings revealed that public accountability and transparency are positively correlated with service delivery in the Foreign Service. The other finding is that the social and financial accountability systems in MoFA are weak. The paper concludes that there is urgent need to improve effective and sustainable service delivery in the Foreign Service. Accordingly, the paper recommends that MoFA should ensure that every Foreign Service officer is fully accountable for their actions at work; management should be just in all its actions regarding its officers; and MoFA should modernize its communication system. The paper identifies some areas of future investigation.

The Influence of Work Life Balance and Employee Rotation on Performance with Job Satisfaction as an Intervening Media at the State Asset and Auction Service Office, Palembang

This study aims to determine and prove the Influence of Work Life Balance and Employee Rotation on Performance with Job Satisfaction as an Intervening Media at the Palembang State Asset and Auction Service Office, both directly and indirectly. The population in this study were employees at the Palembang State Asset and Auction Service Office, totaling 37 people. Sampling in this study used the Saturated Sample technique, namely sampling was carried out randomly from the population. So in this study, the number used was 37 employees as research samples. Data analysis used in this study was by using the Structural Equation Model (SEM) analysis method which was operated through the Partial Least Square (PLS) program. The results of this study indicate that, the Work Life Balance variable affects Job Satisfaction, the Employee Rotation variable affects Job Satisfaction, the Work Life Balance variable affects Performance, the Employee Rotation variable affects Performance, the Job Satisfaction variable affects Performance, the Work Life Balance variable affects Performance with Job Satisfaction as an Intervening variable, the Employee Rotation variable affects Performance with Job Satisfaction as an Intervening variable.

Why mobile phone matters: The role of ICT in promoting farmers’ access to agricultural information and extension services in a tea outgrowing scheme in Tanzania

This article explores the role and effects of mobile phone technologies in ensuring farmers’ access to agricultural information and extension services in a tea outgrowing scheme in Tanzania. Semi-structured interviews, Focus Group Discussions, and Key Informant Interviews were employed to collect the information. The study revealed that the rapid infiltration of mobile phone technologies into Tanzania's rural areas since the late 2000s has simplified the provision of agricultural extension services. Both farmers and extension service workers perceive mobile phone technologies as an essential supplementary mechanism to ensure easy and timely access to agricultural information. In the context of a tea outgrowing scheme, farmers use mobile phone technologies to access information on input distribution, tea collection time, farmers’ meetings, and how to address some agricultural-related challenges independently. Extension service officers also rely on mobile phone technologies for sensitization. The study highlights the importance of complementing traditional and modern extension service mechanisms to ensure farmers’ efficient and timely access to agricultural extension services and information. Mobile phone affordability and its use cost are also a concern when considering improving agricultural extension service mechanisms.

Traffic advisory for ship encounter situation based on linear dynamic system

Enhancing Situation Awareness (SA) is crucial for maritime traffic safety. Various indicators have been developed to assess risks in encounter situations and support the SA of Vessel Traffic Service Operators (VTSOs) and Officers on Watch (OOW), including collision risk and traffic complexity. Despite the widespread use of these navigational aids, ship collision incidents have not been effectively reduced. This paper abstracts ship encounter situations as linear dynamic systems to enhance the understanding of traffic situations. A traffic advisory framework based on the Convention on the International Regulations for Preventing Collisions at Sea (COLREGs) is proposed by integrating complexity metrics with risk indicators. The proposed method is validated through simulations of head-on, overtaking, and crossing scenarios, demonstrating its ability to accurately assess encounter complexity and issue advisories for free navigation, complexity, and resolution. Finally, we discuss the practical application of the proposed method through real-world experiments conducted in the waters of Qiongzhou Strait. The results indicate that the proposed method effectively quantifies the complexity of ship encounter situations and identifies high-collision-risk vessels from a microscopic perspective while providing insights into maritime traffic surveillance from a macro perspective.

PENGARUH DISIPLIN KERJA DAN LINGKUNGAN KERJA TERHADAP PRODUKTIVITAS PEGAWAI PADA KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN TORAJA UTARA

This research aims to test and determine the influence of work discipline and work environment on employee productivity at the North Toraja Regency Population and Civil Registration Service Office. This research method uses quantitative research. Data collection techniques were through questionnaires. The population and sample in this study were all employees at the Population and Civil Registration Office of North Toraja Regency. Data were analyzed using the SPSS 26 program.The calculation results from the t test on the work discipline variable t count 3,420&gt; t table 1,688 and on the work environment variable the t count value 10,055 &gt; t table 1,688. This research shows that, partially work discipline has an effect on employee productivity, the work environment has an effect on employee productivity and simultaneously work discipline and work environment influence employee productivity at the North Toraja Regency Population and Civil Registration Service Office.

Developing Training in Response to High-Consequence Infectious Diseases and Preparedness Measures for the Future.

In recent history, outbreaks of high-consequence infectious diseases (HCIDs) have raised health security concerns among the global community. As HCIDs continue to emerge, public health systems around the world experience the burden of implementing adequate preparedness and response measures to ensure the safety and security of their populations. HCID outbreak response efforts have highlighted the need for specialized training in safety and infection prevention and control for frontline workers who may encounter ill patients. The COVID-19 Mission Prep program for National Disaster Medical System personnel and the Deployment Safety Academy for Field Experiences (D-SAFE) program for US Public Health Service officers are 2 examples of virtual training programs that successfully provided foundational education on infection prevention and control and safety as well as deployable just-in-time training during HCID outbreak response efforts. The methods used to develop these training programs can be adopted by other countries to enhance the global outbreak response infrastructure for the next HCID event. The global outbreak response infrastructure demands investments in training as a preparedness measure, which will ultimately lead to safer, more coordinated outbreak response efforts with competent responders.

Community Readiness in Implementing E-Government in Online Services at the Pratama Tax Service Office in Palopo City

Community Readiness in Implementing E-Government in Online Services at the Pratama Tax Service Office in Palopo City

Faktor Yang Mempengaruhi Kinerja Pegawai Dilihat Dari Disiplin dan Motivasi Kerja (Studi Pada Kantor Dinas Sosial Kabupaten Solok)

Well-performing personnel are a major source of motivation for social care agencies. Employee motivation and discipline are good indicators of this. Finding out how work motivation and discipline affected employees' performance at the Solok Regency Social Service Office was the aim of this study. This research falls under the category of quantitative research. The primary data that was used was gathered by having respondents fill out questionnaires. The study's population comprised all 39 employees who worked at the Solok Regency Social Service Office. Total sampling was the method employed for sampling in this investigation. 39 persons were the total number of samples that were to be used. Multiple linear regression analysis, determination coefficient testing, hypothesis testing, and research instrument testing were all used in the data analysis technique. The study's findings showed that work motivation affected employee performance, work discipline had no effect on employee performance, and work motivation and discipline had an impact on employee performance at the same time.

Formulate a Waste Bank Management Model in Pekanbaru City by Recycling The Material for Environmental Hygiene

Background and objectives: With various policies and systems at each waste bank, the effectiveness of waste banks in attracting people to manage their waste has not been running well, so they have not been able to provide solutions to the waste problem in Pekanbaru City and have not been integrated. This research aims to formulate a waste bank management model in Pekanbaru City. Method: This research uses quantitative and qualitative research methods with a descriptive approach. This research was conducted using questionnaires, interviews, and observations. Interviews were conducted using Google form with the Director of the Main Waste Bank (BSI), Chair of the Waste Bank Unit (BSU), Business Actors, NGOs, Academics, Head of the Sumatra Ecoregion Development Control Center (P3ES), Environmental and Hygiene Service Officials, Subdistrict Heads and Village Heads. Results: The characteristics of the waste bank in Pekanbaru City regarding planning are inadequate. In terms of organization, it is well structured, but most of the members have multiple jobs. In terms of direction, it has been implemented, but not evenly. In terms of control, it is still manual and has not utilized technology. The dominant factor in waste bank management in Pekanbaru City is economic factors, with a p-value &lt;0.001. Conclusion: The waste bank management model in Pekanbaru City is to control the higher prices given to BSU and customers, so BSI must carry out integrated processing of segregated waste that has been collected at BSI by recycling the material.

Geographic Analysis of Distribution and Development of Goat Farms

This study investigates the distribution and development of goat farms in Limapuluh Kota District with two main objectives: (a) to map the spatial distribution and development areas of goat farms, and (b) to enhance the capacity of the goat population within the district. Spatial analysis was conducted using ArcGIS 10.9, Location Quotient, and Shift Share Analysis to identify key areas for goat farm distribution and development. The capacity of livestock populations was evaluated through the CIRP method using Microsoft Excel, based on potential land resources. Secondary data from 2017 to 2021 on goat farm production was sourced from the Livestock and Animal Health Service Office and BPS Limapuluh Kota. Results indicated that goat farms are primarily concentrated in the Harau, Suliki, and Bukit Barisan Districts, while the Mungka, Payakumbuh, Guguak, Lareh Sago Halaban, and Kapur Sembilan Districts are identified as development areas. The Situjuh Limo Nagari, Luak, Akabiluru, and Pangkalan Koto Baru Districts are classified as consolidation areas, and the Gunuang Omeh District serves as a supporting area. The analysis highlights that 13 districts have potential for boosting the goat population, whereas Situjuh Limo Nagari and Guguak are categorized in the low group due to their goat population being below the threshold of 200 LU.

Penerapan Aplikasi Sicantik Cloud Terhadap Kualitas Pelayanan di Dinas Penanaman Modal, Pelayanan Terpadu Satu Pintu dan Tenaga Kerja Kota Lhokseumawe

The management information system applied in the government is known as the term electronic government (e-government) which is interpreted as the user of information technology transforming government activities with the aim of increasing the effectiveness and efficiency of government administration. SiCantik Cloud is a smart application for integrated public cloud-based licensing services that can be used by government agencies independently. SiCantik Cloud or an intelligent application system for integrated licensing services for the public, is intended for the public to make it easier to manage online licensing. The purpose of this study is to determine the application of the Sicantik Cloud application to Services at the PMPTSP and Naker Office and the inhibiting factors for the application of the Sicantik Cloud application to Services at the PMPTSP and Naker Office of Lhokseumawe City. This study is a study using a qualitative descriptive approach. The application of the SiCantik application to the quality of service at the Investment, One-Stop Integrated Service and Manpower Office of Lhokseumawe City is quite good, as known from several benchmarks of service quality from the Sicantik Cloud application, namely Accountability, Transparency, Effectiveness, and Efficiency. The lack of public awareness of the importance of using information technology means that many people have not been able to optimize the Sicantik application.