Services Administration Research Articles

What features of education policies are effective in facilitating successful outcomes for Australian Department of Education students in out of home care?

AbstractAustralian and international research has consistently revealed that children residing in Out of Home Care (OOHC) experience low academic achievement, high rates of suspension, high rates of early school drop‐out and poor representation in post school study. To address the issues experienced by many students in OOHC, trauma informed policies have been introduced in schools and education districts, both in Australia and internationally. Informed by current research and by the Trauma Informed Approach Guidelines, developed by the US Department of Health and Human Services Substance Abuse and Mental Health Services Administration (SAMHSA), this research aimed to identify and analyse current OOHC education policies and support documents implemented by Australian State and Territory Departments of Education. Using a thematic content analysis of national and international research on the concerning educational outcomes of OOHC students, a policy analysis framework was created and used as the tool to analyse Australian OOHC education policies currently implemented by state and territory Departments of Education. Considerable variations were evident in OOHC education policies throughout Australian Departments of Education, with only the states of Queensland, New South Wales and Victoria having policies explicitly for OOHC students. Significant variations also existed in the levels and types of support provided between Australian states and territories. Australian Departments of Education, schools and teacher practitioners can do more to further enhance the educational experience of students residing in OOHC. Suggestions have been made on how this can be achieved.

Methodological approaches to the optimization of administrative services in Ukraine

Methodological approaches to the optimization of administrative services in Ukraine

Optimizing Administrative Services through Interpersonal Communication: Strategies of the Head of Administration at a Madrasah Aliyah in Palembang

This research aims to analyze the interpersonal communication strategy of the Head of Administration at MAN 2 Palembang in the context of management administration services. The type of research carried out is field research and uses a qualitative approach through observation, interviews and documentation. Using a purposive sampling technique, the informants in this research were the head of administration (KTU), school principals, teachers and staff. Data analysis techniques use data reduction, data presentation, and drawing conclusions. This research found that the head of administration at MAN 2 Palembang had implemented three strategies, namely first, a formalist structural strategy by prioritizing manners, proportion and professional service with the principles of kinship and mutual respect. Second, a humanist cultural strategy by creating an atmosphere that is supportive, together and full of empathy. And third, an inclusive equality strategy by creating a supportive, fair and open environment. Thus, the interpersonal communication of the head of administration at MAN 2 Palembang was successful because it integrated credibility, integrity and clear message delivery by implementing these three strategies.

Nurse Corps’ impact on increasing registered nurse staffing in critical shortage areas and facilities, 2017 to 2022

BackgroundThe registered nurse (RN) workforce experienced critical pre-pandemic and pandemic shortages of labor in some areas in the United States. People living in these health professional shortage areas (HPSAs) may have less access to health services. The Bureau of Health Workforce within the Health Resources and Services Administration administers Nurse Corps scholarship and loan repayment programs to increase healthcare access by increasing the supply and distribution of RNs, nurse practitioners, and nurse faculty to HPSAs. The American Rescue Plan Act of 2021 (ARPA) made available considerable new resources for the program. PurposeThis paper reports on Nurse Corps applications, awards, and distribution in 2 cohorts in the period 2017 to 2022 to assess the impact of receiving an additional $200 million appropriated in 2021. DiscussionAdditional funds through ARPA were associated with nearly threefold increases in the number of Nurse Corps awards. Program participants worked in a total of 1,316 counties (42% of all U.S. counties) in 2020 to 2022, a 76% increase from 749 counties in 2017 to 2019. ConclusionIncreased funding for scholarship and loan repayment can help to improve the distribution of nurse labor to a greater number of critical shortage areas in the United States.

Which pediatric practices use substance use consultation services?

Substance use disorders (SUD) are common in adolescents and young adults, though few youth with SUD receive treatment, and rates of medication for substance use disorder treatment are much lower in youth compared to adults. Pediatric primary care could present an opportunity for youth with SUD to access medication, though pediatric providers may need support. Massachusetts has provided a substance use consultation line for pediatric providers since 2018. One large network of independent primary care practices within the state has been further supported by access to resources provided through a grant from the Substance Abuse and Mental Health Services Administration. In this paper, we describe the services provided in Massachusetts and examine whether additional resources are associated with increased use of the consultation line as a marker of provider engagement in SUD treatment.

Optimizing Total Knee Arthroplasty Rehabilitation With Telehealth Physical Activity Behavior Change Intervention: A Randomized Clinical Trial.

Conventional total knee arthroplasty (TKA) rehabilitation has little impact on sedentary lifestyles that have negative long-term health consequences. The purpose of this trial was to determine the effect of telehealth-based physical activity behavior change intervention on physical activity and functional outcomes following TKA. This study was a 2-arm, parallel randomized controlled superiority trial at a regional Veterans Affairs medical center. The participants were 92 US military veterans (mean age = 65.7 [SD =7.8] y) undergoing unilateral TKA. The Physical Activity Behavior Change (PABC) intervention included telehealth-based self-management training (10 30-minute sessions) delivered over 12weeks. The control intervention included telehealth-based health education sessions that matched PABC frequency and duration. Both groups participated in standardized conventional outpatient rehabilitation. Physical activity, measured as average daily step count, was the primary outcome. Secondary outcomes were Life-Space Assessment questionnaire, 30-Second Chair-Stand test, Timed "Up & Go" Test, 6-Minute Walk Test, Western Ontario and McMaster Universities Osteoarthritis Index, and Veterans RAND 12-Item Health Survey. The Self Efficacy for Exercise scale and daily time spent in different postures (sitting/lying, standing, stepping) were exploratory variables. Outcomes were measured at baseline (before surgery), mid-intervention (8weeks after surgery), after the intervention (14weeks after surgery; primary endpoint), and follow-up (38weeks after surgery). The PABC group had an estimated 931 (95% CI = 42-1819) more daily steps than the control group from baseline to 14weeks, though a between-group effect was not sustained at 38weeks. There were no group differences in secondary outcomes. Participants included only military veterans using Veterans Health Administration services. The intervention targeted self-management and did not include peer support. The PABC intervention improved physical activity for veterans recovering from unilateral TKA at 14weeks after surgery, though the effect was not sustained at 38weeks. Physical function improved with rehabilitation but was not different between groups, indicating that physical function was not a primary driver of physical activity behavior. Conventional TKA rehabilitation has a negligible effect on free-living physical activity, which is relevant to long-term health outcomes. This trial identified telehealth physical activity self-management as effective in addressing activity behaviors, separate from conventional rehabilitation strategies.

Veteran suicide prevention learning collaborative: implementation strategy and processes.

The majority of Veterans who died by suicide in 2021 had not recently used Veterans Health Administration (VA) services. A public health approach to Veteran suicide prevention has been prioritized as part of the VA National Strategy for Preventing Veteran Suicide. Aligned with this approach, VA's Patient Safety Center of Inquiry-Suicide Prevention Collaborative piloted a Veteran suicide prevention learning collaborative with both clinical and non-clinical community agencies that serve Veterans. The VA COmmunity LeArning CollaboraTive (CO-ACT) uses a quality improvement framework and facilitative process to support community organizational implementation of evidence-based and best practice suicide prevention strategies to achieve this goal. This paper details the structure of CO-ACT and processes by which it is implemented. This includes the CO-ACT toolkit, an organizational self-assessment, a summary of recommendations, creation of a blueprint for change, selection of suicide prevention program components, and an action plan to guide organizations in implementing suicideprevention practices. CO-ACT pilot outcomes are reported in a previous publication.

Telehealth Availability for Mental Health Care During and After the COVID-19 Public Health Emergency

Telehealth services expanded rapidly during the COVID-19 public health emergency (PHE). To evaluate changes in availability of telehealth services at outpatient mental health treatment facilities (MHTFs) throughout the US during and after the COVID-19 PHE. In this cohort study, callers posing as prospective clients contacted a random sample of 1404 MHTFs drawn from the Substance Abuse and Mental Health Services Administration's Behavioral Health Treatment Locator from December 2022 to March 2023 (wave 1 [W1]; during PHE). From September to November 2023 (wave 2 [W2]; after PHE), callers recontacted W1 participants. Analyses were conducted in January 2024. Callers inquired whether MHTFs offered telehealth (yes vs no), and, if yes, whether they offered (1) audio-only telehealth (vs audio and video); (2) telehealth for therapy, medication management, and/or diagnostic services; and (3) telehealth for comorbid alcohol use disorder (AUD). Sustainers (offered telehealth in both waves), late adopters (did not offer telehealth in W1 but did in W2), nonadopters (did not offer telehealth in W1 or W2), and discontinuers (offered telehealth in W1 but not W2) were all compared. During W2, 1001 MHTFs (86.1%) were successfully recontacted. A total of 713 (71.2%) were located in a metropolitan county, 151 (15.1%) were publicly operated, and 935 (93.4%) accepted Medicaid as payment. The percentage offering telehealth declined from 799 (81.6%) to 765 (79.0%) (odds ratio [OR], 0.84; 95% CI, 0.72-1.00; P < .05). Among MHTFs offering telehealth, a smaller percentage in W2 offered audio-only telehealth (369 [49.3%] vs 244 [34.1%]; OR, 0.53; 95% CI, 0.44-0.64; P < .001) and telehealth for comorbid AUD (559 [76.3%] vs 457 [66.5%]; OR, 0.62; 95% CI, 0.50-0.76; P < .001) compared with W1. In W2, MHTFs were more likely to report telehealth was only available under certain conditions for therapy (141 facilities [18.0%] vs 276 [36.4%]; OR, 2.62; 95% CI, 1.10-3.26; P < .001) and medication management (216 facilities [28.0%] vs 304 [41.3%]; OR, 1.81; 95% CI, 1.48-2.21; P < .001). A total of 684 MHTFs (72.0%) constituted sustainers, 94 (9.9%) were discontinuers, 106 (11.2%) were nonadopters, and 66 (7.0%) were late adopters. Compared with sustainers, discontinuers were less likely to be private for-profit (adjusted OR [aOR], 0.28; 95% CI, 0.11-0.68) or private not-for-profit (aOR, 0.26; 95% CI, 0.14-0.48) after adjustment for facility and area characteristics. Based on this longitudinal cohort study of 1001 MHTFs, telehealth availability has declined since the PHE end with respect to scope and modality of services, suggesting targeted policies may be necessary to sustain telehealth access.

Kebijakan Kepala Sekolah dalam Meningkatkan Pelayanan Administrasi di Sekolah Menengah Atas Negeri 4 Merangin Provinsi Jambi

The principal's policy in improving administrative services aims to create an efficient and effective school environment. The principal's policy in improving administrative services is a systematic effort to improve and increase the efficiency and effectiveness of administrative services in the school environment. This involves developing procedures, empowering staff, investing in technology, and implementing good management principles. This research uses a qualitative descriptive approach, collecting data through observation, interviews and documentation. The collected data was analyzed through a process of data reduction, presentation and drawing conclusions. The research findings show that the principal's policy in improving services is to carry out open communication both formally and informally. And another thing that supports improving administrative services is good human resources. The first obstacle is limited education funds, namely that it is difficult to provide facilities in the administration department, such as broken computers at school, and the second obstacle is poor discipline of teachers and staff, which is the cause of services at SMA Negeri 4 Merangin decreasing or not being good. And the solution to overcoming obstacles is maximizing funds, namely the principal makes a report first to the department or center, if there is not yet a principal, calls a meeting between the deputy and the treasurer to discuss together, and the second solution regarding discipline is that the principal tries to be an example or role model. first of all towards teachers, staff and students at the school, apart from that the principal will be strict with school members who violate it by calling them immediately to the office and asking for information after which they will be given sanctions.

Contribution and involvement of Hazbans in islamic civilization(648_923H/1250_1517AD), Bahri and Charkas mamluks era as an illustration

Al-Hazbany played a significant role in building and managing authority during the Middle Ages, establishing a Kurdish emirate within the Islamic state. Their influence extended beyond their homeland, as they journeyed thousands of kilometers towards Egypt and the Levant, actively participating in state affairs. Notably, the tribe made substantial contributions to scientific development, particularly during the eras of the Bahri Mamluks and Circassian kingdoms. The research comprises an introduction and two sections. The introduction sheds light on the origins of the Al-Hazbany tribe, their geographical presence, and their early political engagements, Especially in the Kurdistan regions, because they started their first political and military uprising in Kurdistan. The first section explores the multifaceted role of the tribe in the Bahri Mamluks kingdoms, covering administrative, scientific, religious, and literary aspects, Because with the disappearance of Ayyubid rule, the Hazbanis continued to provide scientific and administrative services. In the second section, the focus shifts to the Circassian kingdoms, providing insights into the administrative and scientific roles of the Hazbanys and their significant contributions to reconstruction. We note that during this period the Kurdish Hazbanis paid attention to the aspect of prayer، for example, the construction of mosques, scientific sites and even places known by their names, but it is not known why they were used.

Pengaruh Whistleblowing System Dan Budaya Organisasi Terhadap Pencegahan Kecurangan Di Kantor Imigrasi Kelas I TPI Bandung

Immigration Office Class I TPI (Immigration Checkpoint) Bandung is a government unit under the Ministry of Law and Human Rights and holds a substantial significance in the administration of immigration affairs and supervision services. Immigration office has a form of supervision to prevent all forms of fraud or violations in the form of whistleblowing systems and supervision in the form of attitudes and rules of "organizational culture" in the implementation of its work. By using associative quantitative research methods using a survey in the form of primary data, namely a questionnaire on 39 respondents. The purpose of the research was to identify the partial and simultaneous impact of the whistleblowing system and organizational culture on fraud prevention efforts at Bandung Class I Immigration Office. Employing methods of data analysis utilizing data quality tests, correlation analysis, multiple linear regression analysis, and also hypothesis analysis using the help of SPSS ver.27. The findings indicated that the whistleblowing system had limited impact on deterring fraud, whereas the organizational culture demonstrated a favorable influence on fraud prevention. Simultaneously, whistleblowing system variables and organizational culture affect fraud prevention.

Improving primary care access for rural women Veterans: the Boost Team.

To improve healthcare access for rural cisgender women and gender diverse Veterans, we created the "Boost Team," a clinician-driven telehealth outreach service to connect this population to Veterans Health Administration (VHA) services. Between 9/2021 and 2/2022, we conducted a needs assessment in the Veterans Integrated Service Network (VISN) 21 and used those data to develop an outreach intervention. We piloted a clinician-led outreach intervention in 3/2022, and formally deployed an outreach team in 9/2022. The needs assessment uncovered opportunities to educate Veterans, staff, and clinicians about available VHA women's health services, and a need for easily-accessible gender-sensitive services. During the pilot, 58% (7/12) rural cisgender women Veterans were successfully contacted, all reported positive experiences with the intervention. The formal outreach team launched in 9/2022 and consists of a nurse practitioner (NP), scheduler, Peer Support Specialist, and medical director. From 9/2022 to 12/2022 the Boost NP called 110 rural cisgender women and gender diverse Veterans and spoke to 65 (59%) of them. Common care needs identified and addressed included care coordination, new referrals, medication management, and diagnostics. Data from Boost show that clinician-led outreach can engage rural cisgender women and gender diverse Veterans in VHA services, there is a desire for more gender-sensitive services, and there is a need for systems-level improvements to allow for improved care coordination and decreased leakage outside of VHA. Using robust strategies grounded in implementation sciences, we will continue conducting a program evaluation to study the impact of Boost and scale and expand the program.

Krause, Tobias A., Schachtner, Christian &amp; Thapa, Basanta E. P. (Hrsg.) (2023). Handbuch Digitalisierung der Verwaltung. transcript Verlag. 420 Seiten. ISBN: 978-3-8252-5929-7 / ISBN: 978-3-8385-5929-2 (eBook). https://doi.org/10.36198/9783838559292.

The handbook Digitalisierung der Verwaltung provides meaningful knowledge on important management issues relating to the digital transformation in public administration and public service provision in Germany. 19 refreshing contributions shed light on personnel management, organisation, processes, and data infrastructure. With their valuable book, the editors not only address design features of digitalisation concepts, but also pose critical questions about implementation processes. The reader can learn from a multitude of illuminating practical examples, workable solutions and pioneering insights without ignoring the specific contextual factors of the political-administrative system in Germany. The book is aimed at public sector employees and executives, students and scholars, tech companies and service providers who deal with the digital transformation in public sector organisations.

QUALITY OF POPULATION ADMINISTRATION SERVICES AT THE OFFICE OF THE DEPARTMENT OF POPULATION AND CIVIL REGISTRATION IN THE CITY OF GORONTALO

&lt;em&gt;This study aims to determine the Quality of Population Administration Services at the Office of the Population and Civil Registration Office in Gorontalo City. The research method used is qualitative research. Data collection techniques used are observation techniques, interviews, and documentation. The results of this study indicate tangible, reliability, responsiveness, assurance, and empathy. (1) the implementation of service quality related to the tangible dimension (physical evidence) has not fulfilled adequate service facilities in the Gorontalo city population and civil registration office such as narrow waiting rooms, limited seats, and lack of air conditioning. (2) The dimension of employee reliability in dealing with community problems, it can be seen that there are still complaints from the public about the service process and population administration. (3) the dimension of responsiveness of employees has shown responsiveness in helping the community when experiencing difficulties (4) the dimension of assurance (guarantee), being on time for community services, it can be seen that there are still public complaints. (5) the dimension of empathy (empathy), has been running quite well because the employees have technical guidance that is carried out in carrying out services every year. Based on this analysis, researchers can conclude that the quality of population administration services at the Gorontalo City Population and Civil Registration Office is quite good. Based on this, the researchers hope that in the future the facilities and infrastructure can be improved and even better, as well as for employees to further improve the quality of work.&lt;/em&gt;

Efektivitas Pelayanan Pengurusan Paspor Berbasis Online Di Kantor Imigrasi Kelas I TPI Bengkulu

This study aims to determine the effectiveness of online-based passport administration services at Class I Immigration Office of TPI Bengkulu. The study uses a qualitative descriptive method. Data collection techniques include interviews, observation, and documentation. After obtaining the research results, data analysis is performed through data reduction, data presentation, and drawing conclusions. The informants in this study consist of five (5) individuals, including one (1) key informant and four (4) main informants. The study utilizes the theory by Hassel Nogi Tangkillisan (2005: 140-141), with the following indicators: (1) Target Achievement: the success rate of the program and the efficiency of resource utilization, the waiting time for passport issuance measured in days or hours. Regular passport estimation takes three days while expedited passports are issued in a day. (2) Adaptation Ability: this indicator measures how well employees and the public understand and possess the skills to use technology. (3) Job Satisfaction: ease of use regarding how easily the public feels using the online passport service system. This includes navigation, clear instructions, and a simple application process. (4) Responsibility: applicants are responsible for understanding passport application requirements before registering, required documents, personal information needed, application steps to be followed, and payment of fees.

The impact of the COVID-19 pandemic on migrant women in Milan, Italy: A qualitative study involving key informants working in third sector organizations and public hospitals

Migrants and women were among the groups most adversely affected by the COVID-19 pandemic global disaster. Through an intersectional lens that considers both migrant and female identities, it can be inferred that migrant women were particularly vulnerable to the pandemic. This study aims to investigate the impact of the pandemic on migrant women living in Milan (North-West Italy), by leveraging on the accounts of a pool of key informants (KIs). We performed an in-depth retrospective qualitative study using semi-structured interviews to explore the perspectives of KIs working in third sector organizations and public hospitals. After conducting an extensive mapping of organizations with experience working with migrants providing health, social, and/or administrative services during the pandemic, 28 KIs working in seven organizations were recruited. Interviews were transcribed and inductively analyzed. Overall, the COVID-19 pandemic exacerbated pre-existing vulnerability factors affecting migrant women by triggering several cascading effects. The shutdown of services further marginalized them and hindered their regularization and empowerment path. Migrant women's financial situation was significantly impacted, as in most instances they had informal and gendered jobs. Caregivers and sex workers were the sub-groups most adversely affected by the pandemic. Episodes of gender-based violence appeared to rise, while requests for assistance declined. Accessing the vaccination campaign posed challenges for many migrant women, who at times tended to be skeptical about it. Third sector organizations, despite being confronted with several challenges, proved to be resilient during the pandemic and managed to find alternative methods to support migrant women, often filling institutional gaps.

Penerapan Strategi Marketing Digital dan Peran Sistem Informasi Manajemen dalam Pelayanan Administrasi Kependudukan di Kelurahan Petemon

In the current era of the industrial revolution, Indonesia has also developed information technology which has an important and fundamental role, both for society and the government. This study discusses the application of digital marketing strategies and the role of management information systems in population administration services in Petemanon Village. Living in an all-digital way encourages the Surabaya City Population and Civil Registration Office to present innovations in the use of information technology in the form of web-based public service information systems. The innovation of a website-based public service information system offers many conveniences supported by the implementation of digital marketing strategies through Instagram. The research method used is descriptive research whose data is obtained from observation and documentation. Based on the results of the discussion, it was found that the implementation of digital marketing strategies and management information systems has an important role in assisting the implementation of population administration registration.

Street-level land administration in post-conflict peri-urban areas: the case of Waitiki Farm

There is a dearth of theoretical and empirical work examining street-level land administration officials (SLAOs) in post-conflict peri-urban communities in sub-Saharan Africa. This article investigates how SLAOs deliver land administration services under a hybrid governance regime in a localised post-conflict environment, and how they balance strict adherence to the rule of law and a flexible application of rules and regulations. The study is based on a case study in Mombasa. The theory argues that, in Waitiki, SLAOs evaluate their situation and formulate a range of strategies to deliver services and deal with poor governance challenges like corruption.

Enhancing administrative service delivery practices of local government: Experiences from Nepal

This study aims to examine the administrative service delivery practices within the local government of Nepal and explore the intricate perceptions of the interplay between governance, service delivery, and citizens. The objectives include understanding the contextual elements that shape states, addressing concerns of developing nations, emphasizing service delivery, prioritizing citizen viewpoints, and tackling governance issues. Utilizing a mixed-methods approach grounded on post-positivism, the study employs purposeful sampling to select rural municipalities in Nepal. Data collection involves a quantitative institutional survey to assess the current state of public administrative services, with survey respondents comprising service providers and citizens. The respondents reported higher levels of satisfaction with the efficiency, timeliness, and resource availability of administrative services. However, the study also revealed gaps and disparities in the knowledge and perceptions of administrative practices and governance among different respondent groups and ecological regions. Emphasizing the significant advantages of collaboration, decentralization, people-centric development, and meaningful engagement, the study highlights the need for further research and policy interventions to enhance public service delivery and governance of local government in Nepal.

Association Between Medicare Site-Based Payment Policy, Physician Practice Characteristics, and Vertical Integration Among Oncologists.

Medicare's differential payments for services delivered in physician offices versus hospital outpatient settings incentivize hospital-physician integration (ie, vertical integration) across many specialties, but evidence for oncologists is mixed. We examined the association of Medicare site-based payment policy and physician practice characteristics, including service volume and diversity, with vertical integration among oncologists in 2013-2019. Using the Medicare Provider Utilization and Payment Data and Medicare Data on Provider Practice and Specialty in 2013-2019, we extracted nonintegrated medical/hematologic oncologists (hereafter oncologists) in 2013 and followed them through 2019. We quantified the incentives from Medicare site-based payment policy using the hospital-office ratio-total Medicare payments if all services were delivered in the hospital outpatient department (HOPD) versus physician office. Vertical integration was defined as billing >10% of services to HOPD in a year. Multivariable linear probability regressions estimated the association between hospital-office ratio and vertical integration in 2014-2019 with and without accounting for provider characteristics. In 2013, the average hospital-office ratio was 1.63, which increased to 1.99 in 2018. A 25th-to-75th percentile increase in the hospital-office ratio was negatively associated with integration (-1.01 percentage points [ppts], 95% CI = -1.45 to -0.57, p < .001) not accounting for physician practice characteristics; this association was attenuated (-0.30 ppts, 95% CI = -0.67 to 0.07, p = .11) after adjusting for these characteristics. Higher baseline (ie, 2013) service volume (Quartile4 v Quartile1 = -3.00 ppts, 95% CI = -4.42 to -1.59, p < .001), more diverse services (Quartile4 v Quartile1 = -3.55 ppts, 95% CI = -4.97 to -2.13, p < .001), and urban location (-5.23 ppts, 95% CI = -6.89 to -3.57, p < .001) were more strongly associated with vertical integration. Compared to Medicare site-based payment policy, oncologists' practice characteristics emerged as more potent factors for integration and should be considered to ensure the intended impacts of site-based payment reform. Our finding raises questions about the effectiveness of ongoing movements toward site-neutral payment for drug administration services to deter vertical integration in oncology.