Service Model Research Articles

Factors critical for the successful delivery of telehealth to rural populations: a descriptive qualitative study

BackgroundThe use of telehealth has proliferated to the point of being a common and accepted method of healthcare service delivery. Due to the rapidity of telehealth implementation, the evidence underpinning this approach to healthcare delivery is lagging, particularly when considering the uniqueness of some service users, such as those in rural areas. This research aimed to address the current gap in knowledge related to the factors critical for the successful delivery of telehealth to rural populations.MethodsThis research used a qualitative descriptive design to explore telehealth service provision in rural areas from the perspective of clinicians and describe factors critical to the effective delivery of telehealth in rural contexts. Semi-structured interviews were conducted with clinicians from allied health and nursing backgrounds working in child and family nursing, allied health services, and mental health services. A manifest content analysis was undertaken using the Framework approach.ResultsSixteen health professionals from nursing, clinical psychology, and social work were interviewed. Participants mostly identified as female (88%) and ranged in age from 26 to 65 years with a mean age of 47 years. Three overarching themes were identified: (1) Navigating the role of telehealth to support rural healthcare; (2) Preparing clinicians to engage in telehealth service delivery; and (3) Appreciating the complexities of telehealth implementation across services and environments.ConclusionsThis research suggests that successful delivery of telehealth to rural populations requires consideration of the context in which telehealth services are being delivered, particularly in rural and remote communities where there are challenges with resourcing and training to support health professionals. Rural populations, like all communities, need choice in healthcare service delivery and models to increase accessibility. Preparation and specific, intentional training for health professionals on how to transition to and maintain telehealth services is a critical factor for delivery of telehealth to rural populations. Future research should further investigate the training and supports required for telehealth service provision, including who, when and what training will equip health professionals with the appropriate skill set to deliver rural telehealth services.

Using the kano quality model to evaluate the functions of automotive smart head-up displays

The development of novel technologies has resulted in changes in the functions offered by head-up displays (HUDs), which differ considerably from conventional digital dashboard displays. This study aimed to create a scientific framework for automotive services for automobile manufacturers to review their service models and solutions as they transition to developing autonomous vehicles. This study used the two-dimensional Kano quality model to identify and classify quality characteristics of HUDs. A Kano questionnaire survey was conducted to collect data on customer satisfaction with different quality characteristics. These characteristics were then ranked in the order of their importance to consumers, thereby identifying quality characteristics that must be prioritized for providing high-quality services with HUDs. Data were collected on their emphases on and satisfaction with 32 quality characteristics belonging to seven factors across two dimensions, namely tangible specific functions and intangible value-added services. The seven factors were speed and distance support, driver alerts, information and communication, display settings, active matching, automatic systems, and software–hardware integration. A statistical analysis was performed to determine the presence of significant differences in the customers’ perception of the quality characteristics. On the basis of the analysis results, 11 quality characteristics were classified as attractive quality, four as one-dimensional quality, six as must-be quality, seven as indifferent quality, and four as reverse quality. By referencing the classification of quality characteristics in their products, automotive companies can adopt the product improvement priority scheme proposed in this study to effectively enhance customer satisfaction with their services.

Examining the Insurance Industry's Role in the High-Quality Development of "Healthy China"

This study investigates the role and challenges of the insurance industry in the high-quality development of "Healthy China." This study begins by outlining the background and objectives of the Healthy China strategy. Subsequently, through a literature review and case analysis, it explores the historical roles and development of the insurance industry in the healthcare domain, as well as its positioning and responsibilities within the Healthy China strategy. The study further analyzes the practical engagement of the insurance industry in the construction of Healthy China, including innovations and promotions of health insurance products, and collaborative models between insurance institutions and healthcare services. Additionally, the study identifies challenges faced by the insurance industry in contributing to Healthy China, such as market development bottlenecks and issues related to product design alignment with market demands. Finally, drawing from case studies, this study proposes recommendations to enhance the penetration and coverage of insurance products, strengthen collaboration between insurance and healthcare institutions, and innovate insurance products and service models, outlining future development prospects for the insurance industry in contributing to Healthy China.

Perceived Quality of Basic Sanitation: an Analysis From the Four Components

Objective: The study aims to identify users' perceptions regarding the quality of public basic sanitation services based on its four components. Theoretical Framework: Based on existing legislation and the quality of public services, this study focuses on the four components of basic sanitation services and their problems, aiming to investigate users' perceptions. Method: Survey research encompassing 1,114 residents in the state of Rio Grande do Sul. The instrument covered the four components of sanitation (potable water supply, sanitary sewage, urban cleaning and solid waste management, and urban stormwater drainage and management). Descriptive statistics and multiple linear regression analysis were used as analysis techniques. Results and Discussion: The quality of basic sanitation services in all its components is considered satisfactory by users, but improvements are still needed. The frequency of observed problems negatively impacts the perception of service quality. Those who reuse water, separate waste, and whose residences have sewage collection and treatment and stormwater drainage systems attribute higher quality to the service. Research Implications: There is a need to implement a continuous quality evaluation model for sanitation services, as without evaluation, end-user feedback does not exist. Originality/Value: Identification of users' perceptions regarding the quality of basic sanitation services, as no research with this theme covering the entire state has been found so far.

Readiness and Service Model Exploration for Chronic Kidney Disease Telemonitoring at Public Hospital in Bengkulu, Indonesia

Public hospitals in Bengkulu lack health workers in hemodialysis units, making services not optimal, and the quality of life of chronic kidney disease patients is not controlled. Thus, telemonitoring should be an alternative to a remote health service. This study aimed to determine readiness and explore the telemonitoring service model needed in public hospitals in Bengkulu. This qualitative research used group discussion forums and in-depth interviews with 24 informants, consisting of management and health workers in the hemodialysis unit, recruited by purposive sampling. Audio recordings, verbatim transcripts, and thematic analyses were carried out. Public hospitals in Bengkulu are ready to carry out telemonitoring services regarding potential reasons, expectations from health workers, and benefits to implement as alternative solutions to improve service quality—inhibiting factors such as support tools, patients, health workers, organization, and low understanding of telemonitoring. Supporting factors are the adequacy of basic infrastructure facilities, the allocation of funds, and the required service models such as materials, supporting devices, and service settings. In conclusion, a public hospital in Bengkulu meets the readiness indicators of telemonitoring services for chronic kidney disease patients from a health worker’s perspective. Potential supporting factors need to be improved, inhibiting factors need to be anticipated, and the required service model needs to be described.

A game theoretic approach for tradable white certificates regarding energy rebound and government intervention

In recent decades, many government administrations have tracked energy efficiency programs (EEPs) against environmental concerns. This was done so that it could potentially be useful as a supportive mechanism for smart technologies applied under the smart city concept. To facilitate this, tradable white certificates (TWCs) have been implemented as popular financial instruments used by energy-intensive sectors to boost cleaner production. In this study, we address an industrial EEP development with a TWC instrument as a multi-agent problem. We study this problem for the first time in the context of a supply chain that includes a manufacturer, an energy producer, and household energy consumers. Furthermore, we explore a new monopolistic pricing model for energy services and energy-efficient products, regarding the rebound effect, energy consumption, and social welfare. Additionally, we discuss two revenue-cost-sharing contracts and compare them as contracts using a comprehensive parametric and experimental analysis. The results show that the second proposed contract has some advantages over the first one. However, the second contract leads to less production than the first one does, while at the same time leading to less social welfare. Also, the findings suggest that the second investigated contract is a more appropriate instrument for the obligated parties than the first one when the aim is to improve the performance of TWC schemes. These findings can provide better circumstances for governance to optimize the critical parameters’ level on TWC schemes with the lowest analytical cost.Graphical abstract

An In-Home Withdrawal Service for individuals with low-to-moderate substance dependence: implementation and program evaluation.

Background Sonder's In-Home Withdrawal Service (IHWS) has been providing a unique home-based, multidisciplinary, wraparound withdrawal option for people with low-to-moderate levels of substance dependence since September 2019. This paper provides an evaluation of the service's overall impact on reducing substance use among clients through the delivery of this innovative service model. The evaluation explores the acceptability and feasibility of the service via client, stakeholder, and staff perspectives. Methods A mixed-method design was used to evaluate the IHWS. Descriptive analysis of quantitative data was conducted using clinical assessments from client records and online feedback surveys. Qualitative data from client, staff, and stakeholder feedback surveys were analysed thematically. Results Overall, 1166 referrals were received over the lifespan of the service, and a data set of 96 clients was included in the analysis. Self-reported measures showed that most clients decreased their substance use (89%), improved their psychological health status (75%), improved their physical health (65%), improved their quality of life (69%), and improved their understanding and ability to manage their alcohol and other drugs (AOD) use (84%). Client feedback suggests the service is providing a unique option for AOD withdrawal. Stakeholders commend the service's home-based setting, multidisciplinary and person-centred approach to care, and recommended expansion of the service to increase access for clients and reduce demand on inpatient settings. Conclusions The IHWS is having a significant impact in reducing substance use and highlights the need for increased access to holistic approaches to withdrawal. This includes pre- and post-withdrawal support and the inclusion of multidisciplinary teams, and engaging lived experience practitioners. A focus on funding primary-based services is required to meet the rising costs of tertiary-based care and to better meet the needs of consumers.

Benefits of specialist palliative care by identifying active ingredients of service composition, structure, and delivery model: A systematic review with meta-analysis and meta-regression.

Specialist palliative care (SPC) services address the needs of people with advanced illness. Meta-analyses to date have been challenged by heterogeneity in SPC service models and outcome measures and have failed to produce an overall effect. The best service models are unknown. We aimed to estimate the summary effect of SPC across settings on quality of life and emotional wellbeing and identify the optimum service delivery model. We conducted a systematic review with meta-analysis and meta-regression. Databases (Cochrane, MEDLINE, CINAHL, ICTRP, clinicaltrials.gov) were searched (January 1, 2000; December 28, 2023), supplemented with further hand searches (i.e., conference abstracts). Two researchers independently screened identified studies. We included randomized controlled trials (RCTs) testing SPC intervention versus usual care in adults with life-limiting disease and including patient or proxy reported outcomes as primary or secondary endpoints. The meta-analysis used, to our knowledge, novel methodology to convert outcomes into minimally clinically important difference (MID) units and the number needed to treat (NNT). Bias/quality was assessed via the Cochrane Risk of Bias 2 tool and certainty of evidence was assessed using the Grading of Recommendations Assessment, Development and Evaluation (GRADE) tool. Random-effects meta-analyses and meta-regressions were used to synthesize endpoints between 2 weeks and 12 months for effect on quality of life and emotional wellbeing expressed and combined in units of MID. From 42,787 records, 39 international RCTs (n = 38 from high- and middle-income countries) were included. For quality of life (33 trials) and emotional wellbeing (22 trials), statistically and clinically significant benefit was seen from 3 months' follow-up for quality of life, standardized mean difference (SMD in MID units) effect size of 0.40 at 13 to 36 weeks, 95% confidence interval (CI) [0.21, 0.59], p < 0.001, I2 = 60%). For quality of life at 13 to 36 weeks, 13% of the SPC intervention group experienced an effect of at least 1 MID unit change (relative risk (RR) = 1.13, 95% CI [1.06, 1.20], p < 0.001, I2 = 0%). For emotional wellbeing, 16% experienced an effect of at least 1 MID unit change at 13 to 36 weeks (95% CI [1.08, 1.24], p < 0.001, I2 = 0%). For quality of life, the NNT improved from 69 to 15; for emotional wellbeing from 46 to 28, from 2 weeks and 3 months, respectively. Higher effect sizes were associated with multidisciplinary and multicomponent interventions, across settings. Sensitivity analyses using robust MID estimates showed substantial (quality of life) and moderate (emotional wellbeing) benefits, and lower number-needed-to-treat, even with shorter follow-up. As the main limitation, MID effect sizes may be biased by relying on derivation in non-palliative care samples. Using, to our knowledge, novel methods to combine different outcomes, we found clear evidence of moderate overall effect size for both quality of life and emotional wellbeing benefits from SPC, regardless of underlying condition, with multidisciplinary, multicomponent, and multi-setting models being most effective. Our data seriously challenge the current practice of referral to SPC close to death. Policy and service commissioning should drive needs-based referral at least 3 to 6 months before death as the optimal standard of care.

Co-Design Workshops to Develop a Psychosocial Support Service Model for Refugees in Sweden Affected by Gender-Based Violence.

Experiencing gender-based violence (GBV) is common among refugees. Intersecting systems of oppression can increase the risk of GBV and of suffering detrimental consequences, while concurrently creating barriers to meaningful support. Despite this, refugees with lived experience of GBV are rarely involved in the development, planning and adaptation of services and policies. This article reports on a formative research process that aimed to involve public contributors (refugee victim-survivors of GBV) and relevant stakeholders in co-designing a service model aimed at improving psychosocial support in Sweden. Led by a partnership of public contributors and academic researchers, the research process consisted of iterative cycles of co-design workshops, complemented by scoping of existing literature. The co-design process resulted in a characterisation of the psychosocial service system needs, as perceived by the survivor co-researchers and stakeholders, and a two-level empowerment and support service model. The model included (i) a community-based intervention to promote help-seeking and (ii) psychosocial group support delivered in specialist clinics. Outcomes of the project included perceived benefits for those involved, service-led direct changes and acquisition of funding for continued research on the co-designed model. Improving psychosocial support for refugees in Sweden affected by GBV requires safe spaces to connect with peers and familiarise with available services, laws and rights in the society. Further, strengthened collaborations across sectors are necessary to meet the variety of needs. Co-design workshops were an effective way to initiate changes in the service delivery model for psychosocial support for refugees in Sweden affected by GBV. This is a participatory reflection on a participatory process. The survivor co-researchers contributed to designing and carrying out the PPI process and have co-authored this manuscript.

The Digital Economy: Opportunities and Difficulties Isamic Economy's Future

The advent of technical innovation and economic digitalization via social media platforms and shopping applications has an impact on community social and economic activity. The manual, traditional economic system has been replaced by a modern one. A basic definition of a digital economy is any economic output that uses multifunctional internet-based technologies applied in a variety of digital business models for products or services. The expansion of the Islamic economy's involvement in e-commerce must be promoted in order to support the rise of financing via the digital economy and the empowerment that comes with it. One approach that can be used to create halal product innovations that are popular on the digital economy platform is principle-based regulation. With this technology, one would anticipate that. The results of this study demonstrate that initiatives to support innovation, entrepreneurship, and economic expansion may present a chance to increase access, particularly to Islamic economic inclusion. The digital economy is also anticipated to serve as a platform for the exchange of knowledge about how to better public services, finance, or social services, as well as new technologies that could offer all societal levels first-rate, quick, and reasonably priced Islamic economic services while also enhancing the effectiveness and efficiency of economic activity.

Implementation of Cognitive Behavioral Therapy for psychosis via telehealth: An expert consultation and clinical service model.

Individuals living with psychosis are often underserved in the United States, partly due to the dearth of providers trained in evidence-based practices for this population. One such practice is Cognitive Behavioral Therapy for psychosis, which the Substance Abuse and Mental Health Services Administration has identified as a standard of care for this population. The explosion of telehealth, in large part due to the COVID-19 pandemic, has led to increased opportunities for virtual psychotherapy. Telehealth offers a number of benefits, such as the ability to address service inequities, including lack of access to a local provider well-trained in the modality of therapy needed. The current article describes the National Psychosis Telehealth Program within the National Expert Consultation and Specialized Services (formerly VA National Telemental Health Center) program, U.S. Department of Veterans Affairs. The goal of this telehealth program is to utilize an expert consultation model and offer a remote individual, time-limited Cognitive Behavioral Therapy for psychosis protocol to Veterans across the nation in order to decrease access disparities to this relatively scarce service. We share our initiation activities and lessons learned as we developed this program in hopes of encouraging others to consider similar efforts at their sites. We also include a typical, complex case that serves to illustrate the challenges and benefits of this approach. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

Seeing Local Tax Flip Services Model: Taking Taichung City as an Example

Seeing Local Tax Flip Services Model: Taking Taichung City as an Example

Application of Integrated Medical Care “Cloud-Based Virtual Ward” Management Model on Postoperative Analgesia: Based on Zigbee Technology

PurposeThis study aimed to compare acute care postoperative patients monitored by standard care to those monitored through virtual ward technology by pain team to evaluate status in real-time. DesignRetrospective cohort study. MethodsWe included 72,240 and 68,424 postoperative patients who underwent the acute pain service model between January 2021 and April 2022 and the “cloud-based virtual ward” management model between May 2022 and September 2023, respectively. Patients were administered patient-controlled intravenous analgesia after surgery, and we collected perioperative data regarding the general condition, operation type, postoperative moderate-to-severe pain, nausea and vomiting, dizziness, hoarseness, and drowsiness of the patients. ResultsThe incidences of moderate-to-severe postoperative pain, postoperative nausea and vomiting, dizziness, drowsiness, hoarseness, resting pain, and activity pain were significantly reduced in the “cloud-based virtual ward” management model when compared with the acute pain service model. ConclusionsCompared to the acute pain service model, the “cloud-based virtual ward” management model can enhance pain management satisfaction and lower the frequency of moderate-to-severe postoperative pain and adverse effects. Clinical ImplicationsThe “cloud-based virtual ward” management model proposed in this study may improve the care of patients with acute postoperative pain. By reviewing the two pain management models for postoperative patients, we were able to compare the incidence of postoperative adverse reactions and use the standard process of the integrated medical care “cloud-based virtual ward” management model to optimize the management of postoperative patients and promote their health outcomes.

Transitional pain services updates and a novel service for the obstetric population.

This paper is an update of the publications on Transitional Pain Services and explores the viability of a dedicated transitional pain service for women. We address common pain pathologies establishing referral criteria, pathways, and effective strategies to decrease chronification of pain during pregnancy. This review highlights the importance establishing transitional pain service models at every institution and in particular in obstetric population as pain is normalized by Society during pregnancy.

Cloud Computing and Its Mechanisms: A Comprehensive Study

Abstract: Cloud computing has emerged as a transformative technology, revolutionizing how computational resources are accessed and managed. This paper explores the fundamental concepts of cloud computing, its architecture, service models, deployment models, and key mechanisms that enable its functionality. We also examine the benefits and challenges associated with cloud computing, along with its applications across various domains. The paper concludes with a discussion on future trends and potential developments in cloud computing.

Research on the Development of New-Quality Productivity to Promote Digital Rural Construction under the Background of Rural Revitalization Strategy

With the continuous improvement of China's economic level, the main social contradictions have shifted, and people's demand for a better life has been rising. On one hand, for rural residents, the desire to build beautiful villages, achieve modern rural development, and narrow the urban-rural gap has become increasingly strong. On the other hand, the continuous progress of the digital economy and digital technology has brought new changes to rural development. How to utilize digital technology to promote the development of new-quality productivity in rural areas and promote rural revitalization has become a new era issue. Digital rural construction is the only way for further rural development and modernization. Therefore, relevant research on digital rural development is of great significance. Against the backdrop of the digital technology revolution, new-quality productivity represents the deep integration of technology and production and is the core driving force of the modernization process. It not only changes the development model of industry and services but also deeply penetrates the agricultural and rural fields, providing strong support for digital rural construction. The report of the 20th National Congress of the Communist Party of China pays special attention to the "three rural" issues (agriculture, rural areas, and farmers), emphasizing the importance of "three rural" work in the new era. Digital rural construction, in this context, is endowed with special strategic significance. New-quality productivity, centered on technological innovation, opens up a new path for agricultural modernization development. Therefore, an in-depth analysis of digital rural construction, from its core concepts, existing problems to the exploration of practical paths, has certain theoretical and practical significance for understanding the actual role of new-quality productivity in the agricultural and rural areas. In light of this, this paper aims to explore the application of new-quality productivity in digital rural construction, analyze its transformation logic in rural development, address key issues in digital rural construction, and play a specific role in practical paths, providing theoretical support and suggestions for relevant policy formulation and implementation.

RESPONSIVENESS AS A DEFINING PRINCIPLE OF PUBLIC ADMINISTRATION IN THE MODERN CONDITIONS OF STATE-BUILDING

The article deals with responsiveness as a defining principle of public administration in the modern conditions of state-building in Ukraine. The author emphasizes the need to study responsiveness as a methodological tool for analyzing modern public administration. Responsiveness is defined as receptivity to the opinions, complaints and suggestions of users of management services by introducing and implementing changes in the organizational structure, culture and model of management services. Responsiveness is also the ability of the institutional management system to respond promptly to the challenges of the social environment, to the demands of internal and external influential policy actors. It is proved that the democratization of all processes of public life depends crucially on the effectiveness of the dialogue between the state and society, which is specified primarily as the relationship between people and authorities. This is where the question of whether and to what extent the government hears the voice of the people becomes most acute. The authors identify certain features of the responsiveness of the public administration system in Ukraine in the form of a set of contradictions and problems of social development. The authors emphasize that ensuring the principle of responsiveness requires harmonization of domestic reforms with world and European events and taking into account current global trends. The analysis suggests that responsive governance creates a reservoir of goodwill that is formed through support, and this reservoir facilitates the adoption of difficult and sometimes unpredictable decisions. The reservoir of goodwill creates space for responsible decision-making and constructive cooperation at different levels of government, as citizens who are satisfied with the political system are more likely to accept that government sometimes has to make decisions based on long-term responsibility rather than short-term reactions.

Business model of international consulting: main characteristics and elements

Based on the analysis of the essence and modern types of business models of enterprises, the basic professional service business model of the international consulting "Consultant" and reveals its main characteristics is substantiates: the B2B model, the modification of the "Producer" business model, the integration of elements of service and digital business models, customer orientation. Based on the Business Model Canvas, the main components of the basic business model of international consulting are revealed: key partners: partner intra-service and inter-service networks of the consulting firm; key activity: providing professional assistance to business organizations in solving problems of international economic activity; key resources: intellectual human, organizational, market; value proposition: the value services of international consulting for the client; relations with clients: client orientation, client-centricity, positive client experience, cooperation between consultants and clients at all stages of the consulting process; channels: omnichannel, cross-channel communications; customer segments: target audiences, customer networks; cost structure; income streams. Client networks as a component of the basic business model of international consulting are characterized and measures to optimize them are disclosed: forming a loyal attitude of clients to the consulting firm, consultants, and services; accumulation and protection of a network of regular customers; forming a positive customer experience; improving the efficiency of consultant-client relations; development of omnichannel provision of professional assistance to clients; ensuring client orientation of the personnel of the consulting firm; management of the value and quality of consulting services; introduction of new consulting services and technologies based on consulting innovations.

The trade-offs effect of ecosystem health and socio-economic development on tea production

Ecosystem health (EH) maintenance and improvement are important goals in environmental and ecological management, and help realize regional sustainable development goals. EH assessment and the regulatory mechanism have remained popular research fields in landscape ecology science. However, the improvement in EH assessment methods is ongoing, the influences of EH and socioeconomic development on agricultural production remain unclear. In this study, we chose Fujian Province in China as the study area, first quantitatively assess EH based on the Vigor–Organization–Resilience–Services (VORS) model, and thereafter explore the response of tea production to EH and socioeconomic development using the structural equation model (SEM). We found that the mean EH value in Fujian Province was 0.52 in 2010, which was 6.12% and 10.64% higher than that in 2000 and 2020, respectively. The high-EH-value regions were distributed in the northwest, while the southeastern regions exhibited low-EH-value agglomerations. According to the temporal evolution characteristics of EH, the kernel density curve patterns exhibited single peaks, and the curves shifted from a broad to a narrow peak from 2000 to 2020, indicating a trend toward a more balanced distribution of EH spatially. SEM results showed a significant positive effect of EH on tea production with a coefficient of 0.86. However, there is a significant trade-off between EH and economic development, as indicated by a coefficient of −0.6. There are also negative indirect effects on tea development when mediated by economic development. However, the overall effect of EH on tea production is 0.8, indicating that EH is still effective in promoting tea production. The results of this study have implications for the integration of ecosystem management and agricultural production management in the region.

Employee innovation performance: Exploring non-standard service relationships, psychological contracts, and knowledge sharing in green manufacturing industry development

Background: In the context of organizational innovation frameworks, knowledge plays a crucial role in sparking new ideas and bolstering innovation capabilities. Insights gathered from various sources can act as a catalyst for generating fresh concepts and pushing boundaries. Moreover, the effectiveness of innovation within an organization can be influenced by factors like employee retention and strategies in human resource management, which can either enhance or hinder the correlation between knowledge accumulation and innovation outcomes. The employee innovation performance involves a series of tasks carried out by individuals who not only possess knowledge and skills but also demonstrate consistency, active involvement in decision-making, intrinsic motivation, and a flair for innovation. Objective: This study endeavors to provide valuable insights into how non-standard service relationships, psychological contracts, and knowledge sharing practices can collectively impact and drive innovation in the green manufacturing sector. Arrangement: In the investigation of employee innovation performance within the development of the green manufacturing industry, the focus will be on exploring non-standard service relationships, psychological contracts, and knowledge sharing. These three specific facets play a pivotal role in shaping the innovation landscape in organizations operating within the realm of sustainable manufacturing. The arrangement of this study will begin by examining the impact of non-standard service relationships on employee innovation performance. By dissecting unconventional service models and their correlation with innovation behaviors, we aim to uncover novel insights that can fuel sustainable innovation practices in the green manufacturing sector. Method: The study adopts a quantitative methodology to collect data, concentrating on a group of employees across eight distinct outsourcing firms. This selection results in a comprehensive sample of 299 participants. For the analysis and manipulation of the data, the research utilizes Sructural Equation Modeling (SEM) based on Partial Least Squares (PLS) software. This choice facilitates a meticulous and structured analysis of the data gathered, ensuring precision in the research findings. Results: The research findings reveal a significant and positive influence of psychological contracts on the propensity for knowledge sharing among employees. This suggests that organizations that emphasize establishing strong psychological contracts are likely to nurture a work environment conducive to the free exchange of knowledge and ideas, thus promoting a culture of collaboration and continuous improvement. Additionally, the data points to a noteworthy positive correlation between the act of knowledge sharing and the ability of an organization to offer unique, non-standard services. This underscores the role of knowledge sharing as a catalyst for innovation, indicating that organizations encouraging such exchanges are in a better position to innovate and provide services that adapt to the changing demands of customers and stakeholders. Conclusion: The research underscores the critical but nuanced role of knowledge sharing in driving employee innovation, especially when contrasted with its pronounced impact on developing non-standard services. It highlights the necessity for organizations to create environments conducive to the free exchange of ideas, fostering innovation. The findings also reveal the significant influence of innovative service offerings and strong psychological contracts on boosting employee creativity and service quality, respectively. For the green manufacturing sector, these insights stress the importance of robust psychological contracts and an innovation-centric culture. Emphasizing trust, open communication, and mutual respect, alongside strategies that promote innovation and recognize employee contributions, can elevate service quality, spur sustainable growth, and secure a competitive market position. This not only advances the organization but also supports wider environmental and sustainability objectives. Contribution: This research enriches the academic and practical understanding of how knowledge sharing, psychological contracts, and an innovation-driven culture can collectively bolster organizational performance, especially within the context of green manufacturing, thereby contributing to the sustainability and innovation discourse.