Service Level Research Articles

Visitor Perception Related to the Quality of Service in Todo Tourism Village

This study's objective is to examine how guests perceive the level of service at Todo Tourism Village. A quantitative descriptive strategy is employed in this investigation. Using a random procedure, a sample of one hundred respondents was obtained. A questionnaire is used in the data collection process. The study's findings indicate that visitor satisfaction is in the high range in terms of tangibseles, empathy, responsiveness, assurance, and reliability, meaning that many visitors feel secure and at ease and intend to return to Todo Tourism Village.

Management of drug supply chain information based on “artificial intelligence + vendor managed inventory” in China: perspective based on a case study

ObjectivesTo employ a drug supply chain information system to optimize drug management practices, reducing costs and improving efficiency in financial and asset management.MethodsA digital artificial intelligence + vendor managed inventory (AI+VMI)-based system for drug supply chain information management in hospitals has been established. The system enables digitalization and intelligentization of purchasing plans, reconciliations, and consumption settlements while generating purchase, sales, inventory reports as well as various query reports. The indicators for evaluating the effectiveness before and after project implementation encompass drug loss reporting, inventory discrepancies, inter-hospital medication retrieval frequency, drug expenditure, and cloud pharmacy service utilization.ResultsThe successful implementation of this system has reduced the hospital inventory rate to approximately 20% and decreased the average annual inventory error rate from 0.425‰ to 0.025‰, significantly boosting drug supply chain efficiency by 42.4%. It has also minimized errors in drug application, allocation, and distribution while increasing adverse reaction reports. Drug management across multiple hospital districts has been standardized, leading to improved access to medicines and enhanced patient satisfaction.ConclusionThe AI+VMI system improves drug supply chain management by ensuring security, reducing costs, enhancing efficiency and safety of drug management, and elevating the professional competence and service level of pharmaceutical personnel.

Securement to Prevent Noncuffed Central Venous Catheter Dislodgement in Pediatrics: The SECURED Superiority Randomized Clinical Trial.

Catheter dislodgement is a common complication for children with tunneled or peripherally inserted noncuffed central venous catheters (CVCs). A subcutaneous anchor securement system (SASS) may reduce this risk compared with traditional adhesive securement. To compare dislodgement of noncuffed CVCs secured with SASS with dislodgement of noncuffed CVCs secured with sutureless securement devices (SSDs). The SECURED (Securing Central Venous Catheters to Prevent Dislodegment) trial was a pragmatic, multicenter, superiority randomized clinical trial with an internal pilot and was conducted from August 5, 2020, to August 30, 2022, at 2 Australian quaternary pediatric hospitals. Data analysis was performed in January 2023. Patients aged 0 to 18 years requiring a noncuffed CVC (≥3F catheter) were eligible for inclusion. Follow-up duration was 8 weeks or until device removal. Patients were randomly assigned 1:1 to receive an SASS or SSD, stratified by hospital and catheter type. Only 1 catheter was studied per patient. The primary outcome was dislodgement (partial or total), defined as movement of the catheter tip by greater than 1 cm (change in external catheter length) at any point during catheter dwell. Dislodgement, reported as a risk ratio (RR), was estimated using a generalized linear model with binomial family and log link. Secondary outcomes were reported as incidence rate ratios and were analyzed using Poission regression. Outcomes reported as mean differences (MDs) were analyzed using linear regression. Of 310 randomized patients, 175 patients (56.5%) were male and median (IQR) patient age was 48 (16-120) months. A total of 307 patients had a catheter device inserted, of which 153 (49.8%) were SASS and 154 (50.2%) were SSD, and were included in the intention-to-treat (ITT) analysis. Device dislodgement was lower with SASS (8 dislodgements in 153 patients [5.2%]) compared with SSD (35 dislodgements in 154 patients [22.7%]) (RR, 0.23; 95% CI, 0.11-0.48; P < .001). The per-protocol analysis was consistent with the ITT analysis. Partial dislodgement accounted for most dislodgement events, including 6 partial dislodgements in the SASS group (3.9%) and 30 partial dislodgements in the SSD group (19.5%) (RR, 0.18; 95% CI, 0.08-0.42). This contributed to fewer complications during dwell in the SASS group (37 reported complications [24.2%]) vs the SSD group (60 reported complications [39.0%]) (RR, 0.62; 95% CI, 0.44-0.87). Staff reported greater difficulty removing devices anchored with SASS vs SSD (mean [SD], 29.1 [31.3] vs 5.3 [17.0], respectively; MD, 23.8; 95% CI, 16.7-31.0). However, use of SASS resulted in reduced per-participant health care costs of A$36.60 (95% credible interval, 4.25-68.95; US $24.36; 95% credible interval, 2.83-45.89). In the SECURED trial, noncuffed CVCs secured with SASS had fewer dislodgements compared with SSDs, with a lower cost per patient and an acceptable safety profile. Future efforts should be directed at SASS implementation at the health service level. anzctr.org.au Identifier: ACTRN12620000783921.

Comparative Analysis of Mlipahan Signaling Intersection Performance Using Vissim Ptv Software and Mkji Method 1997

The growth of motor vehicles in Surakarta from year to year always increases while road capacity does not develop. Therefore, there are often traffic jams everywhere. The discipline of every road user also plays an important role in overcoming congestion on the highway. Stages carried out from problem formulation, research objectives, and literature review, Then preliminary surveys, geometric surveys, vehicle volume surveys, and vehicle speed surveysMonday saturation degrees (DS) decreased after changing the cycle time. This means that the traffic volume at the Mlipahan intersection has decreased due to the resetting of traffic lights on Monday Road capacity: north 1,647 smp / hour, south 1,610 smp / hour, west 786 smp / hour, east 1,348 smp / hour. Saturation Degrees: North 1.15, South 1.12, West 1.15, and East 1.13. Queue Length: North 203 m, South 195 m, West 93 m, and East 145 m. obtained a value of 210 sec/smp. Sunday obtained Road capacity: North 1,763 smp / hour, South 1,549 smp / hour, West 818 smp / hour, and East 1,050 smp / hour. Saturation Degree: North 0.54, South 0.51, West 0.95, and East 0.91. Queue Length: North 92 m, South 89 m, West 87 m, and East 104 m. And the delay was obtained at 36 sec/smp. With PTV-VISSIM software, the queue length is obtained: North 97 m, South 129 m, West 198 m, and East 83 m. The delay was obtained at 72 sec/skr. And Service Level Intersection F or poor.

The process of developing a model of video interaction guidance within one educational psychology service

ABSTRACT Video Interaction Guidance (VIG) is a relationship-based, strengths focused intervention based on theories of intersubjectivity and attachment. Originally developed within family work, the evidence investigating the application of VIG within different relationships and settings is growing. Educational psychologists (EPs) are amongst practitioners who are electing to train in VIG and apply it in practice. This study sought to investigate how a VIG model of delivery has been developed within one educational psychology service (EPS). A case study design was implemented in which seven members of the EP team, all of whom are VIG trained, were interviewed and the data were thematically analysed. Findings illustrate the participants’ perceptions of factors and the infrastructure that have influenced the development of a VIG model of delivery at the service level, and which factors have sustained it over time. Implications for EP services, EP practice, and future research are considered.

The process of developing a model of video interaction guidance within one educational psychology service

ABSTRACT Video Interaction Guidance (VIG) is a relationship-based, strengths focused intervention based on theories of intersubjectivity and attachment. Originally developed within family work, the evidence investigating the application of VIG within different relationships and settings is growing. Educational psychologists (EPs) are amongst practitioners who are electing to train in VIG and apply it in practice. This study sought to investigate how a VIG model of delivery has been developed within one educational psychology service (EPS). A case study design was implemented in which seven members of the EP team, all of whom are VIG trained, were interviewed and the data were thematically analysed. Findings illustrate the participants’ perceptions of factors and the infrastructure that have influenced the development of a VIG model of delivery at the service level, and which factors have sustained it over time. Implications for EP services, EP practice, and future research are considered.

Deriving Verified Vehicle Trajectories from LiDAR Sensor Data to Evaluate Traffic Signal Performance

Advances and cost reductions in Light Detection and Ranging (LiDAR) sensor technology have allowed for their implementation in detecting vehicles, cyclists, and pedestrians at signalized intersections. Most LiDAR use cases have focused on safety analyses using its high-fidelity tracking capabilities. This study presents a methodology to transform LiDAR data into localized, verified, and linear-referenced trajectories to derive Purdue Probe Diagrams (PPDs). The following four performance measures are then derived from the PPDs: arrivals on green (AOG), split failures (SF), downstream blockage (DSB), and control delay level of service (LOS). Noise is filtered for each detected vehicle by iteratively projecting each sample’s future location and keeping the subsequent sample that is close enough to the estimated destination. Then, a far side is defined for the analyzed intersection’s movement to linear reference sampled trajectories and to remove those that do not cross through that point. The technique is demonstrated by using over one hour of LiDAR data at an intersection in Utah to derive PPDs. Signal performance is then estimated from these PPDs. The results are compared to those obtained from comparable PPDs derived from connected vehicle (CV) trajectory data. The generated PPDs from both data sources are similar, with relatively modest differences of 1% AOG and a 1.39 s/veh control delay. Practitioners can use the presented methodology to estimate trajectory-based traffic signal performance measures from their deployed LiDAR sensors. The paper concludes by recommending that unfiltered LiDAR data are used for deriving PPDs and extending the detection zones to cover the largest observed queues to improve performance estimation reliability.

Analisis Kebutuhan Fasilitas Pedestrian di Kawasan Stasiun

The Ampera LRT Station is located in the center of Palembang City and on the banks of the Musi River. This area is a center of community activity, with the presence of hospitals, offices, restaurants, hotels, and shopping centers. The existence of the Palembang LRT is intended to overcome congestion and accommodate the mobility needs of the community in Palembang, especially in the Ampera area. However, there are several issues related to pedestrian facilities in the Ampera LRT Station area, such as the misuse of sidewalk functions, the presence of many side barriers in the form of street vendors and on-street parking, as well as the lack of safe and comfortable crossing facilities for pedestrians, especially for people with disabilities. This study analyzes the pedestrian facility needs in the Ampera LRT Station area of Palembang. The method used in this study is the calculation of the level of service (LOS) based on the Indonesian Highway Capacity Manual (MKJI) 1997 and the empirical formula calculation of pedestrian conflicts based on the pedestrian flow and vehicle traffic flow (PV2) using quantitative data. The research results show that it is necessary to repair and add pedestrian facilities under the concept of walkability, such as providing sidewalks that can be used according to their function, providing crossing facilities such as pelicans with waiting platforms on Merdeka Street, Sudirman Street, and Tengkuruk Permai Street, while on Masjid Lama Street and Palembang Darussalam Street, zebra crossings or pedestrian platforms are needed. The results of this study are expected to be input for the Palembang City Government to improve the quality of pedestrian facilities in the Ampera LRT Station area so that it can support the station's function as a center of community activity and movement in the area.

Deriving Verified Vehicle Trajectories from LiDAR Sensor Data to Evaluate Traffic Signal Performance

Advances and cost reductions in Light Detection and Ranging (LiDAR) sensor technology have allowed for their implementation in detecting vehicles, cyclists, and pedestrians at signalized intersections. Most LiDAR use cases have focused on safety analyses using its high-fidelity tracking capabilities. This study presents a methodology to transform LiDAR data into localized, verified, and linear-referenced trajectories to derive Purdue Probe Diagrams (PPDs). The following four performance measures are then derived from the PPDs: arrivals on green (AOG), split failures (SF), downstream blockage (DSB), and control delay level of service (LOS). Noise is filtered for each detected vehicle by iteratively projecting each sample’s future location and keeping the subsequent sample that is close enough to the estimated destination. Then, a far side is defined for the analyzed intersection’s movement to linear reference sampled trajectories and to remove those that do not cross through that point. The technique is demonstrated by using over one hour of LiDAR data at an intersection in Utah to derive PPDs. Signal performance is then estimated from these PPDs. The results are compared to those obtained from comparable PPDs derived from connected vehicle (CV) trajectory data. The generated PPDs from both data sources are similar, with relatively modest differences of 1% AOG and a 1.39 s/veh control delay. Practitioners can use the presented methodology to estimate trajectory-based traffic signal performance measures from their deployed LiDAR sensors. The paper concludes by recommending that unfiltered LiDAR data are used for deriving PPDs and extending the detection zones to cover the largest observed queues to improve performance estimation reliability.

“E-GOVERNMENT” AS A PRIORITY COMPONENT OF THE FORMATION OF NETOCRATIC PUBLIC GOVERNANCE: ESTONIAN DEVELOPMENT VECTOR

The article discusses the main approaches to defining the concept of «electronic government »; it was found that the integration of public administration into the virtual information space creates favorable preconditions for the formation of effective electronic democracy as a logical continuation of the transformation of socio-political processes in the conditions of the information society, which indicates a netocratic vector of development of public administration. The experience of Estonia regarding the successful testing and implementation of an effective electronic governance system has been studied. The factors that influenced the formation of a high level of electronic government services in Estonia are considered. It is recommended to focus on the Estonian experience in the practical application of e-government with the aim of developing information and digital infrastructures in the management sphere and effective domestic e-government as an integrated platform for the formation of netocratic public administration.

BIOREALIZATION ENGINEERING TECHNOLOGIES FOR CANCER DIAGNOSIS: IMPACT ON THE HEALTH SYSTEM

This article delves into the analysis of the impact of bio-realization engineering technologies on cancer diagnostic processes within the contemporary healthcare system. The objective of the article is to identify the potential of molecular-genetic testing and other bio-realization methods in enhancing diagnostic capabilities and therapeutic approaches for oncological diseases. To achieve this goal, general scientific methods of analysis and synthesis of existing research in this field are utilized, including a review of scientific literature and a critical analysis of the results of experimental studies. The findings confirm the significant impact of bio-realization engineering technologies on the advancement of cancer diagnostics. Specifically, molecular-genetic testing opens new avenues for early detection and personalized treatment approaches for cancer, based on the genetic characteristics of tumors. These technologies are particularly valuable for countries with limited medical resources, as they offer cost-effective and efficient solutions that provide broader access to quality diagnostic services. They also contribute to improving the overall efficacy of treatment strategies and optimizing medical research, reducing the burden on medical staff. The practical significance of the obtained results lies in the possibility of their application in the development of new diagnostic tools and techniques aimed at enhancing the accuracy, accessibility, and efficiency of cancer treatment. This, in turn, may contribute to reducing mortality from oncological diseases and improving patients' quality of life. Bio-realization engineering technologies, particularly molecular-genetic testing, play a pivotal role in modern oncological diagnostics, offering promising opportunities for the improvement of diagnostic and therapeutic procedures for cancer. Their integration into the healthcare system enhances diagnostic accuracy, treatment accessibility, and the overall level of medical services, opening new horizons in the fight against oncological diseases.

Residential energy demand, emissions, and expenditures at regional and income-decile level for alternative futures

Abstract Income and its distribution profile are important determinants of residential energy demand and carry direct implications for human well-being and climate. We explore the sensitivity of residential energy systems to income growth and distribution across SSP-RCP scenarios using a global, integrated, multisector dynamics model, GCAM, which tracks national/regional household energy services and fuel choice by income decile. Nation/region energy use patterns across deciles tend to converge over time with aggregate income growth, as higher-income consumers approach satiation levels in floorspace and energy services. However, in some regions, existing within-region inequalities in energy consumption persist over time due to slow income growth in lower income groups. Due to continued differences in fuel types, lower income groups will have higher exposure to household air pollution, despite lower contributions to greenhouse gas emissions. We also find that the share of income dedicated to energy is higher for lower deciles, with strong regional differences.

Spatiotemporal Coupling Analysis of Urbanization and Ecosystem Services in Southeastern Fujian

Revealing the spatiotemporal coupling relationship between urbanization and ecosystem services can help to clarify regional development differences, optimize the implementation path of urbanization, and improve the quality of ecosystem services. Taking southeastern Fujian, a region with a good ecological foundation and strong urbanization potential, as a case study, the levels of multidimensional urbanization systems and typical ecosystem services of this region in the years 2000, 2010, and 2020 were quantified using the index comprehensive evaluation method and the InVEST model. The Pearson correlation coefficient and the coupling coordination degree model were used to analyze the spatiotemporal coupling relationship between urbanization and ecosystem services, and suggestions for improving regional coordinated development were proposed. The results showed that： ① The comprehensive urbanization level in southeastern Fujian increased continuously, with an average annual growth rate of 7.3%, of which social urbanization was the fastest, followed by economic urbanization and population urbanization, and spatial urbanization was relatively backward. Ecosystem services tended to decline, especially food and water provision services, which decreased by 61.9% and 46.9%, respectively. The spatial distribution showed a mismatch pattern of "high urbanization level and weak ecosystem services" in the southeast coastal area and "low urbanization level and strong ecosystem services" in the northwest inland area. ② The correlation between urbanization and ecosystem services was mainly negative. The negative effect of economic and social urbanization on ecosystem services was weaker than that of population and spatial urbanization, with a clear weakening tendency. As population and spatial urbanization slowed down sharply and economic and social urbanization accelerated, the driving force of urbanization development gradually shifted from "quantitative increase" to "qualitative improvement." Thus, the decline of ecosystem services was alleviated. ③ Comprehensive urbanization and various ecosystem services experienced three stages of "imbalance-transition-reconciliation," with an average increase of 60.5% to 120.6% in the coupling coordination degree. However, highly coordinated regions remained scarce, indicating that there is still significant room for improvement. The relative relationship between urbanization and ecosystem services evolved from urbanization lag to ecosystem services lag. The fluctuation problem of backward coupling coordination level caused by excessive urbanization had initially appeared in the southeastern coastal area. Therefore, in future construction, southeastern Fujian should improve economic quality and social benefits； strengthen the overall management, protection, and restoration of ecological space； and enhance the order and stability of the coordinated development of urbanization and ecosystem services.

Competitiveness of Business Projects in Service Sector

Competitiveness is one of major indicators of entrepreneurial activity, which shows prospects of further development and feasibility to reach strategic goals and objectives. The article studies factors affecting competitiveness of business projects functioning in the service sphere. They are as follows: quality of services, unique nature of services, price offer, skilled workers, level of customer services, availability of advanced technologies, accessibility of services, possibility of rendering extra services, access to financing, partner relations, optimization of processes, digitalization, quality of business project management, risk management. The author researches their impact on services rendered in digital and off-line format. The model put forward in the article can be used by entrepreneurs to develop steps aimed at raising competitiveness of business.

“E-GOVERNMENT” AS A PRIORITY COMPONENT OF THE FORMATION OF NETOCRATIC PUBLIC GOVERNANCE: ESTONIAN DEVELOPMENT VECTOR

The article discusses the main approaches to defining the concept of «electronic government »; it was found that the integration of public administration into the virtual information space creates favorable preconditions for the formation of effective electronic democracy as a logical continuation of the transformation of socio-political processes in the conditions of the information society, which indicates a netocratic vector of development of public administration. The experience of Estonia regarding the successful testing and implementation of an effective electronic governance system has been studied. The factors that influenced the formation of a high level of electronic government services in Estonia are considered. It is recommended to focus on the Estonian experience in the practical application of e-government with the aim of developing information and digital infrastructures in the management sphere and effective domestic e-government as an integrated platform for the formation of netocratic public administration.

Residential energy demand, emissions, and expenditures at regional and income-decile level for alternative futures

Abstract Income and its distribution profile are important determinants of residential energy demand and carry direct implications for human well-being and climate. We explore the sensitivity of residential energy systems to income growth and distribution across SSP-RCP scenarios using a global, integrated, multisector dynamics model, GCAM, which tracks national/regional household energy services and fuel choice by income decile. Nation/region energy use patterns across deciles tend to converge over time with aggregate income growth, as higher-income consumers approach satiation levels in floorspace and energy services. However, in some regions, existing within-region inequalities in energy consumption persist over time due to slow income growth in lower income groups. Due to continued differences in fuel types, lower income groups will have higher exposure to household air pollution, despite lower contributions to greenhouse gas emissions. We also find that the share of income dedicated to energy is higher for lower deciles, with strong regional differences.

Long-term hearing prognosis after vestibular schwannoma surgery with retrolabyrinthine approach.

The retrolabyrinthine approach is a surgical method designed to preserve hearing after surgery. When paired with intraoperative monitoring and an endoscope, this approach has demonstrated high rates of postoperative hearing preservation. However, the long-term prognosis of hearing preservation after utilizing this approach for vestibular schwannomas remains unexplored. This study aimed to examine the long-term outcomes of preserved hearing, providing insights into the suitability of the retrolabyrinthine approach for hearing preservation surgery. This study included 34 patients with preserved hearing after vestibular schwannoma surgery using the retrolabyrinthine approach at a single center. Long-term hearing prognosis and requirement for additional interventions were retrospectively examined. Immediate after post-operative hearing preservation rate was 71.7%. Among the 34 patients with preserved hearing post-vestibular schwannoma surgery, four (11.8%) required additional interventions. Other patients experienced a gradual deterioration in their hearing status, with an approximate 10 dB decline during the 5-year follow-up; however, a serviceable hearing level persisted long after the surgery in these individuals. This study indicated the rationale for the retrolabyrinthine approach as a hearing preservation surgery for vestibular schwannomas, emphasizing its long-term hearing prognosis.

Integration of urban aerial cable cars into public transit: Operational capacity limits due to passenger queuing at stations

As the airspace is increasingly gaining importance as a new frontier to improve urban mobility, aerial cable cars are being discussed and already appropriately implemented worldwide to supplement conventional modes of transport in urban areas. Transit planners and designers should carefully consider the interoperability and integration of cable car services with conventional modes of transport. In particular, excessive delays and overcrowding conditions due to deficits in interoperability should be avoided. This challenge of interoperability arises as conventional modes of transport operate predominantly on a timetable, and most cable car technologies operate in such close headways that they can be considered as almost continuous conveyors. The advantage of having almost always a transport vessel of a cable car ready for boarding ceases when large volumes of passengers arrive in batches, for example from higher-capacity modes of transport or at large events, resulting in long queues. Traditional manuals do not yet reflect these aspects of interoperability adequately. Consequently, this work filled this research gap about the interoperability of cable cars related to handling high volumes of incoming passenger arrivals that transfer in larger batches from feeder modes and often result in queues at cable car stations. The following objectives were targeted: (1) determine passenger capacity limits of conventional modes of transport acting as feeders to cable cars and (2) specify space requirements to be provided due to the potential queues that arise. To answer these, methods of Queuing Theory were used and results were placed in Levels of Services of traditional manuals. Key performance indicators included queue length, waiting time, and corresponding queue space. The results revealed that cable cars can be a useful complement to public transit but are of limited feasibility due to cumulative queues at arrival rates with larger crowds. High-capacity feeder modes (e.g., commuter rails) are limited to 20-minute headways depending on cable car technologies. Further, queuing areas of up to 1000 square meters (around 10,800 ft2) should be considered. Several operational limitations are presented as guidance for practitioners and policymakers.

A fairness-based multi-objective distribution and restoration model for enhanced resilience of supply chain transportation networks

Disruptive events play a significant role in the performance of supply chain networks (SCNs) due to their high dependency on transportation networks. Therefore, it is critical to develop coordinated strategies that consider (i) efficient restoration plans for the transportation network (TN) and (ii) distribution plans for downstream SCN, which consider critical aspects such as road congestion, travel time, and required service levels. Thus, we propose a novel multi-objective non-linear mixed-integer programming (NMIP) model to deal with disruptions in transportation networks while maximizing SCN performance. We developed a model for optimal restoration that reduces the effects of disruptions that disrupt the performance of the road TN and SCNs while considering a fair distribution of commodities. The model provides optimal restoration strategies for the TN after unpredicted events, not only based on a cost-effectiveness approach but also on the fair distribution of commodities among demand nodes on a complex network structure with a multi-supplier, multi-demand, and multi-commodity framework. To illustrate the model's capabilities, we study the transportation of commodities in Colombia and how disruptions impact their SCN performance. The results show that a fairness-based distribution helps to obtain satisfaction rates faster when compared to restoration plans based on cost-effectiveness only.

Studi Kapasitas Dan Tingkat Pelayanan Jalan

Mr. Muhammad Hasan is street one of the entrance gates to Banda Aceh City. The condition of the road is in steady condition, with a two-lane, two-way type divided with a median of 1.5 m wide. The role of this road is very strategic, considering that if a tsunami occurs, this road is one of the community's escaped roads. The results of initial observations of this road are still in a comfortable condition to drive, but it is necessary to research the level of service to anticipate its role as an escape road. Based on that, we want to know how the level of service on Jalan Mr. Muhammad Hasan. The purpose of this study was to determine the level of service Jalan Mr. Muhammad Hasan using the 1997 MKJI method. Data were collected through a survey of traffic volume and speed for 3 (three) days, namely Thursday, Friday and Sunday. The duration of the survey is 07.00-18.00 with 8 (eight) surveyors. The traffic volume is multiplied by the number emp, so we get the amount of flow at peak hours in the morning, afternoon and evening. The result of recording speed in m/second is converted to km/hour. Furthermore, the capacity of city roads, free flow speed and degree of saturation is calculated. Based on the value of capacity, speed and degree of saturation, the value of road service level is obtained. Based on the calculation results, the highest peak hours on observation day occurred in the afternoon, namely Thursday at 15.45-16.45 (2144 p.m./hour), Friday at 16.15-17.15 (2295 p.m./hour) and Sunday at 17.00-18.00 as many as 1698 smp/hour. hour. The capacity of the road on the three observation days was 6178 pcu/hour and the speed was 53.01 km/hour. The lowest degree of saturation occurred on Sunday afternoon at 0.18 and the highest occurred on Friday at 0.54 and overall it was still below 0.75 so there was no need for a scenario. The level of service in the morning and afternoon (Thursday, Friday, Sunday) still shows a value of A, while on Monday afternoon it becomes C and on Friday and Sunday it slightly decreases to B.