Service Characteristics Research Articles

Predicting buprenorphine adherence among patients with opioid use disorder in primary care settings

BackgroundMedications for opioid use disorder (MOUD), including buprenorphine, are effective treatments for opioid use disorder (OUD) and reduce risk for overdose and death. Buprenorphine can be prescribed in outpatient primary care settings to treat OUD; however, prior research suggests adherence to buprenorphine in these settings can be low. The purpose of this study was to identify the rates of and factors associated with buprenorphine adherence among patients with OUD in the first six months after a new start of buprenorphine.MethodsData were extracted from the electronic health record (EHR) from a large integrated health system in the upper Midwest. Patients with OUD (N = 345; Mean age = 37.6 years, SD 13.2; 61.7% male; 78% White) with a new start of buprenorphine between March 2019 and July 2021 were included in the analysis. Buprenorphine adherence in the first six months was defined using medication orders; the proportion of days covered (PDC) with a standard cut-point of 80% was used to classify patients as adherent or non-adherent. Demographic (e.g., age, sex, race and ethnicity, geographic location), service (e.g., encounters, buprenorphine formulations and dosage) and clinical (e.g., diagnoses, urine toxicology screens) characteristics were examined as factors that could be related to adherence. Analyses included logistic regression with adherence group as a binary outcome.ResultsLess than half of patients were classified as adherent to buprenorphine (44%). Adjusting for other factors, male sex (OR = 0.34, 95% CI = 0.20, 0.57, p < .001) and having an unexpected positive for opioids on urine toxicology (OR = 0.42, 95% CI = 0.21, 0.83, p < .014) were associated with lower likelihood of adherence to buprenorphine, whereas being a former smoker (compared to a current smoker; OR = 1.82, 95% CI = 1.02, 3.27, p = .014) was associated with greater likelihood of being adherent to buprenorphine.ConclusionsThese results suggest that buprenorphine adherence in primary care settings may be low, yet male sex and smoking status are associated with adherence rates. Future research is needed to identify the mechanisms through which these factors are associated with adherence.

CPS response and service factors for the child maltreatment recurrence in South Korea

ABSTRACT This study examined whether the response and service characteristics of Child Protective Services (CPS) in Korea are different between the initial reports and subsequent reports in the context of child maltreatment recurrence and to identify the CPS system factors at initial reports associated with the first recurrence and the second recurrence. Study results from 7,544 maltreatment cases show that children and families of maltreatment recurrence were likely to have more emergency separation, legal action, case closure, out-of-home placement, in-home services, and counselling services for subsequent reports compared to initial reports. Also, reporter type, time to disposition decision, out-of-home placement, caregiver receiving mental health therapy, in-home services, and counselling for family members were associated with the risk of the first recurrence and a number of field visits for investigation and mental health therapy for family members were associated with the risk of the second recurrence. Implications were discussed based on the study findings.

A Group of Banking Services in Islamic Banks: A Sharia and Economic Study

The banking sector is one of the most important economic sectors in all countries. It represents the backbone of economic life, as it acts as a mediator between savers and investors and provides them with many banking services to meet the requirements of the economic process. This study aimed to define the concept of financial services provided by Islamic banks, their characteristics, and their most key features, while addressing the level of quality of banking services and the extent to which they meet the desires of customers. This study was divided into two sections: Section One: The concept, characteristics, and features of banking services. Section Two: Banking services provided by Islamic banks.

Marketing mental health services: a mixed-methods analysis of racially and ethnically diverse college students’ engagement with and perspectives on U.S. university mental health clinics’ websites

BackgroundThe United States (U.S.) faces a significant mental health crisis, with around 52.9 million adults experiencing mental health disorders, with young adults (18–25 years old), such as college students, having the highest prevalence and lowest service utilization rates. While efforts to expand mental health services through “push” strategies are in place (e.g., training therapists in evidence-based therapies), limited initial engagement suggests a need for “pull strategies” and targeted marketing that make services attractive to college students and increase demand. This mixed-methods study identifies U.S. university mental health clinic websites and website characteristics that are attractive and engaging to college students interested in seeking mental health services (i.e., students were considering or actively looking for mental health support).MethodsEleven U.S. university websites were chosen (10 randomly and one from the university where students were attending) from a pool of 44 Psychological Clinical Science Accreditation System training clinics websites. Fifty-seven college students (Mage = 20.95, SD = 2.97; 81% female; 68% racial/ethnic minority) were videorecorded engaging with two U.S. university mental health clinic websites, completed self-report engagement measures, and gave detailed feedback about websites through semi-structured interviews.ResultsLikert scale scores revealed moderate engagement with all websites (e.g., they were interesting and helpful). Qualitative results indicated that websites that provided important and easily understood information about key features of services (e.g., types, evidence-base, and cost), therapist backgrounds, psychoeducation, used lay language, and had an appealing website layout (e.g., color, font, images, organization, and interactive components) generated greater consumer interest and trust in their mental health services.ConclusionsThis study emphasizes the importance of using marketing strategies to enhance college students’ engagement through mental health service websites. Salient features, psychoeducation, and effective promotional strategies (e.g., how information is presented) were identified as crucial for website engagement and subsequent mental health service uptake. Using marketing strategies, such as tailoring language to consumer literacy levels, describing the evidence-base of services, and improving website design may address college students’ needs and enhance initial mental health service engagement.

Factors associated with mental healthcare utilization among United States military personnel with posttraumatic stress disorder or depression symptoms

Introduction: Although posttraumatic stress disorder (PTSD) and depression are prominent mental health conditions affecting United States service members, only a subset of individuals with these conditions utilize mental healthcare services. Identifying factors associated with mental healthcare utilization may elucidate military subgroups with unmet mental healthcare needs. Methods: Cross-sectional survey data from the 2019–2021 Millennium Cohort Study assessment were used to examine correlates of unmet mental healthcare needs among military personnel who screened positive for PTSD or depression symptoms (n=18,420) using modified Poisson regression models. Data analyses for this study were conducted between 2023 and 2024. Results: Approximately 32–43% of service members reported receiving any mental healthcare in the past 12 months. Hispanic and Asian or Pacific Islander personnel, and those with certain service characteristics (higher pay grade, recent deployment, experienced discrimination) had a lower likelihood of mental healthcare utilization. Female sex, greater symptom severity, experiencing bullying, and other psychosocial factors were associated with greater likelihood of mental healthcare utilization. Conclusions: One-third of service members with PTSD or depression symptoms reported any mental healthcare use, highlighting the need to identify factors that may impede or delay treatment. Racial and ethnic disparities in treatment utilization persist as do differences in utilization by military characteristics. Further research and initiatives are necessary to identify potential service-specific or cultural barriers and provide equitable quality and access to needed mental health services within the Military Health System.

Ecosystem services in the Yangtze River Basin and their trade-offs/synergies relationships in response to climate change

Abstract The Yangtze River Basin is an important ecological security barrier with significant economic status, but it is greatly affected by climate change. Therefore, we investigated the spatio-temporal evolution characteristics of annual ecosystem service (net primary production (NPP), water conservation and soil retention), their interrelationships and responses to climate change in the Yangtze River Basin from 2001 to 2020. The annual NPP, soil retention and water conservation were 511 gC m−2, 632 t and 272 mm, respectively and they all increased over 2001–2020 though this varied in both time and space. The capacities of soil retention and water conservation did not increase, and even gradually decreased for first 10 years (2001–2010), most likely due to the subsequent effects of the catastrophic flood of Yangtze River occurred in 1998. There are tradeoffs between NPP and soil retention/water conservation in the west Sichaun Province, which is different from the rest of the Yangtze River Basin where synergistic relationships dominate. Precipitation is the dominate climatic influencing factor on the ecosystem service trends found in the Yangtze River Basin. The concept of ecosystem services is being incorporated into decision-making and management, this study is critical to guide regional effective resource utilization, ecosystem management decisions and feasible policies.

Spatiotemporal characteristics and socio-ecological drivers of ecosystem service interactions in the Dongting Lake Ecological Economic Zone

Uncovering the spatiotemporal characteristics of ecosystem services and their complex interactions is a prerequisite for managing multiple simultaneously. However, the prior research has predominantly overlooked cultural service objects and neglected the indirect socio-ecological impact pathways on ecosystem services. To delve into the dynamics and developmental trends of ecosystem alterations prior to and following the inception of an Eco-Economic Zone, this study quantitatively assessed four pivotal ecosystem services within the Dongting Lake Ecological Economic Zone spanning from 2000 to 2020. These services encompassed:crop production(CP), carbon sequestration(CS), habitat quality(HQ), and forest recreation (RS). The trade-offs and synergies between them were explored, and the driving mechanism of ecosystem services was explained based on the partial least squares-structural equation model (PLS-SEM). The results revealed that: (1) during the study timeframe, the crop production witnessed a pronounced upward trajectory, whereas the carbon sequestration, habitat quality and forest recreation remained relatively stable. Notably, the low habitat quality area (HQ ≤ 0.3) has been expanding, with a growth rate of 29.4 %; (2) the most trade-offs were observed between crop production and other ecosystem services, among which the trade-off effect between crop production and habitat quality was the strongest, with the highest average proportion of trade-off area, reaching 57.8 %. Among the six ecosystem service pairs, two are in a state of deterioration: the crop production and forest recreation, the carbon sequestration and habitat quality; (3)topographic factors were identified as the primary drivers of crop production, carbon sequestration, and habitat quality, whereas forest recreation was chiefly influenced by landscape configuration factors. Land use intensity and landscape configuration played crucial intermediary roles, with socio-economic elements adversely impacting all four ecosystem services directly, yet significantly contributed to the crop production and carbon sequestration through Suppression Effects. The research endorses the combined utilization of lake area land to improve human welfare, based on the principle of protecting the primary services of various functional sub-regions.

A METHOD FOR FORMING A TRUNCATED POSITIONAL CODE SYSTEM FOR TRANSFORMED VIDEO IMAGES

The article substantiates the requirements for the quality characteristics of video information services. It is shown that it is necessary to improve the quality of video information by the following indicators: time delays for video data delivery in terms of ensuring the required completeness; integrity of video information in accordance with the requirements of the application. The consequence of this fact is an imbalance between meeting the requirements for different groups of quality characteristics of video services. A set of measures is used to reduce the load on information and communication systems. One of the key ones is the use of compression technologies to reduce the bit volume. Therefore, the development of new coding technologies in terms of localising the balance between the level of video data compression and its integrity is an urgent scientific and applied problem. The article describes the main stages of creating a method for determining the informative and positional weight for a coding system in a truncated positional basis. For this purpose, a system of mathematical relations is developed to determine the number of admissible sequences. The scientific novelty is as follows. For the first time, a system of correlations has been created to determine the informative and positional weight of the components of the diagonal sequence of a transformant based on the combinatorial configurations. On the basis of experimental studies, it is shown that the developed method has advantages in terms of ensuring the level of video data integrity under conditions of a given compression rate.

A Study on the Characteristics of Image-Generative AI Services as Design Tools and Applicability in Graphic Design Education

A Study on the Characteristics of Image-Generative AI Services as Design Tools and Applicability in Graphic Design Education

Factors that Influence Students’ Perception towards Customer Satisfaction on Delivery Service

Courier business have seen a significant transformation with the advent of digital platforms that offer convenience, faster and efficient to deliver online purchases to customers. Therefore, customer satisfaction directly correlates with the sustainability of delivery services. This study is carried out to analyse the association between delivery services features (delivery efficiency, parcel tracking, smooth delivery, and convenience) and customer satisfaction among students of Universiti Malaysia Kelantan (UMK) in Pengkalan Chepa. Non-probability convenience sampling was used in this study and the questionnaires were distributed by Google Forms. The study received a response from 376 respondents from students of UMK. Collected data was analysed using SPSS. The study is implemented descriptive analysis and multiple linear regression to analyze the data. Result showed that all independent variables of delivery services (delivery services, parcel tracking, smooth delivery, and convenience) are significantly affect customer satisfaction. Results also revealed that the most significance factor that affect the customer satisfaction on delivery services is parcel tracking. Therefore, these findings will enhance the quality and sustainability of courier services. It also offers guidelines to industries, policymakers and stakeholders.

Perceptions of Service Enhancements in Shared Autonomous Vehicles: A Demographic Perspective

As the pressure on urban mobility rises, shared autonomous vehicles (SAVs) offer enhanced transportation efficiency and safety. This study investigates the valuations of additional services in SAVs, examining demographics’ impact on preferences for different service features. We use data from 1723 Norwegian respondents to an online survey. We find that women put increased value on a safety host. Younger respondents value fast travel time. More tech-savvy individuals showing a higher valuation for services enhancing personal utility and comfort. Intention to use strongly predicts valuation of utilities, but not social factors.

Development of Customer Development Stages in Tourism Directory Application Services Using Design Thinking

The Development of Customer Development Stages in the Tourism Directory Application Service using Design Thinking is a development process based on the stages of a survey of user needs in defining problems and formulating solutions to these problems. This research aims to gain knowledge and insight related to user needs for a tourist directory application service, identify service features that are by the needs of tourist directory application service users, and obtain a Minimum Viable Product (MVP) on the tourist directory application service owned by the current author (https://gatewee.com). The research conducted is in the form of surveys and interviews with users through the stages of Customer Development and uses a user-based problem-solving approach through Design Thinking. Methods This research is qualitative and quantitative research that describes the user-based development strategy of the Tourism Directory Application Service. The results of the research are User Persona, identification of features, focus on feature development, prototypes, Usability Test results, MVP, targeting strategies &amp; business models and business development plans.

Exploring attitudes and perceptions regarding a self-driving demonstration

Purpose Public opinion regarding autonomous vehicles (AV) heavily influences how quickly the technology will be implemented and adopted in the future. However, there is a dearth of empirical evaluations in the literature about riders' perceptions toward service characteristics of shared autonomous vehicles (SAVs) and their attitudes toward developing AVs. Therefore, the aim of this study is to identify attitudes, views and concerns regarding a self-driving demonstration called RAPID (Rideshare, Automation and Payment Integration Demonstration) incorporated with an already-existing on-demand ridesharing service in Arlington, Texas. Design/methodology/approach This study developed a ridership survey to collect data from those who had experience using the service at least once during the service deployment. As the RAPID service operations were restricted to the areas near the University of Texas at Arlington (UTA) campus, sample population of this study is highly skewed with all participants being affiliated with UTA. Findings Findings indicated that survey respondents positively perceived the service features, including comfort, boarding the vehicles, ride safety, booking and scheduling, vehicle speed, climate control and service cost. To complement the survey results, the authors conducted interviews and a focus group study and used conventional content analysis to gain more in-depth insights about RAPID service operations from the perspectives of users and non-users in the post-implementation period. The results indicated that geographic accessibility, service availability and trip cost were the primary concerns of the focus group participants. Originality/value This study offers critical insights into individual attitudes and perceptions toward shared AVs (SAVs) that will assist local, state and federal transit authorities and planners in formulating policies and transportation strategies to target SAV ridership when the service is more widespread.

TOD-related features and station-level ridership: insights from the Jakarta Metropolitan Area, Indonesia

AbstractThis paper contributes to the extensive literature on Transit-Oriented Development (TOD) by examining the association between TOD-related features and station-level ridership using the Commuter Rail Line system in the Jakarta Metropolitan Area (JMA), Indonesia, as a case study. We empirically test this hypothesized association through a series of statistical analyses, drawing from the Direct Ridership Model (DRM) literature. We incorporate indicators of station-level built environment as TOD-related features, along with socio-demographics and transit service characteristics as controls, to predict station-level ridership. Owing to the spatial dependency nature of the data, our results primarily focus on spatial regressions, suggesting that employment density and land-use entropy are consistent TOD-related features influencing station-level ridership. The paper concludes with a discussion of policy insights based on the findings, considering governmental initiatives in developing TOD policies.

To the question about the features of banking services

In market conditions, banking institutions occupy one of the leading positions in ensuring economic growth. Proper development of the domestic economy is impossible from the proper functioning of the banking system, providing a range of specific services that would satisfy the needs of the client (consumer). This article discusses certain features of banking services. In the system of development of the modern banking services market, despite the already existing positive experience in the implementation of actions to provide banking services, there are still difficulties that negatively affect legal relations in this area. The main problem is that there is no legal definition of the concept of “service” and its characteristics. An analysis of the current legislation regulating legal relations in the provision of banking services was carried out. The Law of Ukraine “On Banks and Banking Activities” defines what “banking activities” and types of banking services are, but the very concept of “banking services” and its characteristics are absent. It is determined that banking services have common characteristics of services as objects of civil law, and attention is also drawn to the fact that banking services are characterized by certain features. The importance of a clear understanding of the “banking service” and its features is important for the reason that their absence leads to the fact that entities engaged in banking activities are interpreted differently. The article examines the issue that when concluding certain types of agreements on the provision of banking services, in particular a loan agreement, the banking institution is the creditor and at the same time the performer of the banking service, and the debtor is, accordingly, the customer of this type of service. In general, the theoretical research conducted is aimed at increasing the clarity of understanding of the basic categories in the field of banking.

Trends in Contacts Made by Immigrants to the National Domestic Violence Hotline, Before and During the COVID-19 Pandemic.

Immigrants in the United States are more likely than nonimmigrants to experience risk factors for intimate partner violence (IPV) and problems in getting support. The COVID-19 pandemic and recent incidents of xenophobia and anti-immigrant sentiment may have exacerbated exposure to IPV risk factors. We examined immigrant experiences of IPV before and during the COVID-19 pandemic. This study identified changes in characteristics of abuse, services used, referrals, and barriers to services among those who contacted the National Domestic Violence Hotline (NDVH) and identified as immigrants, reported immigration status as a concern, needed immigration support, and/or identified immigration status as a barrier to accessing services (N = 49 817). We used joinpoint regressions to examine whether the rate of change differed significantly from 2016-2019 (before the pandemic) to 2019-2021 (during the pandemic). The number of immigrant contacts to NDVH peaked in 2017 (n = 9333) and declined 25% to 6946 in 2021. During 2016-2019, the percentage of contacts reporting the following increased significantly: technology-facilitated violence (+12.7 percentage points), economic/financial abuse (+10.8 percentage points), and involvement of firearms (+4.8 percentage points); during 2019-2021, these trends reversed. The percentage of contacts reporting separation or divorce was relatively flat until 2019 and then increased from 14.6% in 2019 to 19.9% in 2021 (+5.2 percentage points). Housing instability increased during 2017-2020 (+9.3 percentage points), but requests for shelters decreased (-4.5 percentage points). Immigration status and personal finances were commonly reported barriers to services; both decreased during 2016-2019 but then increased during 2019-2021. This study can inform prevention and response strategies relevant for immigrants experiencing or reporting IPV.

Musculoskeletal patients’ preferences for care from physiotherapists or support workers: a discrete choice experiment

BackgroundDelegation of clinical tasks from physiotherapists to physiotherapy support workers is common yet varies considerably in musculoskeletal outpatient physiotherapy services, leading to variation in patient care. This study aimed to explore patients’ preferences and estimate specific trade-offs patients are willing to make in treatment choices when treated in musculoskeletal outpatient physiotherapy services.MethodsA discrete choice experiment was conducted using an efficient design with 16 choice scenarios, divided into two blocks. Adult patients with musculoskeletal conditions recruited from a physiotherapy service completed a cross-sectional, online questionnaire. Choice data analyses were conducted using a multinomial logit model. The marginal rate of substitution for waiting time to first follow-up physiotherapy appointment and distance from the physiotherapy clinic was calculated and a probability model was built to estimate the probability of choosing between two distinct physiotherapy service options under different scenarios.Results382 patient questionnaires were completed; 302 participants were treated by physiotherapists and 80 by physiotherapists and support workers. There was a significant preference to be seen by a physiotherapist, have more follow-up treatments, to wait less time for the first follow-up appointment, to be seen one-to-one, to see the same clinician, to travel a shorter distance to get to the clinic and to go to clinics with ample parking. Participants treated by support workers did not have a significant preference to be seen by a physiotherapist and it was more likely that they would choose to be seen by a support worker for clinic scenarios where the characteristics of the physiotherapy service were as good or better.ConclusionsFindings highlight that patients treated by support workers are likely to choose to be treated by support workers again if the other service characteristics are as good or better compared to a service where treatment is provided only by physiotherapists. Findings have implications for the design of physiotherapy services to enhance patient experience when patients are treated by support workers. The findings will contribute to the development of “best practice” recommendations to guide physiotherapists in delegating clinical work to physiotherapy support workers for patients with musculoskeletal conditions.

Exploring Prehospital Data for Pandemic Preparedness: A Western Brazilian Amazon Case Study on COVID-19.

The timely management of rapidly evolving epidemiological scenarios caused by disease outbreaks is crucial to prevent devastating consequences. However, delayed laboratory diagnostics can hamper swift health policy and epidemic response, especially in remote regions such as the western Brazilian Amazon. The aim of the article is to analyze the impact of the COVID-19 pandemic on the volume and characteristics of emergency medical services (EMS) in Manaus, focusing on how the pandemic affected sensitive indicators such as response time and the use of advanced life support ambulances. Additionally, the study seeks to understand how changes in prehospital EMS patterns, triggered by the pandemic, could be utilized as health surveillance tools, enabling a more rapid response in epidemic scenarios. This retrospective, descriptive study included data from the SAMU (Serviço de Atendimento Móvel de Urgência) medical records between January and June 2020. A total of 45,581 calls resulted in mobile units being dispatched during this period. These patients were predominantly male (28,227, 61.9%), with a median age of 47 years (IQR 30-67). The median response time significantly increased during the pandemic, reaching a median of 45.9 min (IQR 30.6-67.7) (p < 0.001). EMS calls were reduced for trauma patients and increased for other medical emergencies, especially respiratory conditions, concomitantly to an escalation in the number of deaths caused by SARS and COVID-19 (p < 0.001). The employment of advanced life support ambulances was higher during the pandemic phase (p = 0.0007). The COVID-19 pandemic resulted in a temporary disorder in the volume and reason for EMS calls in Manaus. Consequently, sensitive indicators like the response time and the employment of advanced life support ambulances were negatively affected. Sudden prehospital EMS pattern changes could play an important role in health surveillance systems, allowing for earlier establishment of countermeasures in epidemics. The impact of the COVID-19 pandemic on prehospital EMS and its role in health surveillance should be further explored.

Teletrauma Use in US Emergency Departments.

Nearly 30 million predominantly rural US residents lack timely access to trauma care expertise available at level I or II trauma centers. Telehealth is an established approach to improve access to health care expertise using remote consultation; however, the prevalence of use of telehealth in trauma (teletrauma) across the US is not known. To examine the prevalence of, trends in, and factors associated with teletrauma use and adoption among US emergency departments (EDs). This survey study included data from the National Emergency Department Inventory (NEDI)-USA survey from January 1, 2016, to December 31, 2020. Each year, a 1-page survey was sent to the directors of nonfederal, nonspecialty EDs by mail and email up to 3 times; nonresponders were further contacted via telephone to complete the survey. Data were analyzed from January to March 2023. The primary outcome was self-reported ED use of teletrauma for each year studied. Additional measures included data regarding self-reported use of any other telehealth service and ED characteristics. Multivariable logistic regression analyses were performed to assess ED characteristics associated with teletrauma use in 2020 and teletrauma adoption between 2017 and 2020. Of 5586 EDs in the US in 2020, 4512 had available teletrauma survey data (80.8% response rate); 379 (8.4%) of these EDs reported teletrauma use. In contrast, 2726 (60.4%) reported use of any other telehealth service. Teletrauma use (among EDs with any telehealth use) ranged between 0% in Alabama; Connecticut; Washington, DC; Indiana; New Jersey; Nevada; Oklahoma; Oregon; Rhode Island; and South Carolina to more than 60% in Arkansas (39 of 64 [60.9%]), South Dakota (31 of 41 [75.6%]), and North Dakota (30 of 35 [85.7%]). Factors associated with teletrauma use included rural location (odds ratio [OR], 2.44; 95% CI, 1.77-3.36), critical access hospital (OR, 2.67; 95% CI, 1.83-3.88), and basic stroke hospital vs nonstroke hospital (OR, 1.74; 95% CI, 1.32-2.30) designations. Factors associated with adoption of teletrauma by 2020 included critical access hospital (OR, 1.98; 95% CI, 1.35-2.90) and basic stroke hospital vs nonstroke hospital (OR, 1.42; 95% CI, 1.04-1.94) designation. This survey study found that teletrauma use lagged significantly behind use of other telehealth services in US EDs in 2020. While most EDs using teletrauma were located in rural areas, there was significant state-level variation in teletrauma use. Future research is needed on how teletrauma is being used and to identify barriers to its wider implementation.

Rethinking Cultural Ecosystem Services in Urban Forest Parks: An Analysis of Citizens’ Physical Activities Based on Social Media Data

Urban forest parks play a vital role in promoting physical activities (PAs) and providing cultural ecosystem services (CESs) that enhance citizens’ well-being. This study aims to reevaluate CESs by focusing on the physical activity experiences of park visitors to optimize park management and enhance citizen satisfaction. This study utilized social media data and employed natural language processing techniques and text analysis tools to examine experiences related to physical activities in Beijing Olympic Forest Park, Xishan Forest Park, and Beigong Forest Park. A specialized sports activity dictionary was developed to filter and analyze comments related to PA, emphasizing the impact of natural environments on enjoyment and participation in PA. The importance–performance analysis (IPA) method was used to assess the service characteristics of each park. The findings reveal that urban forest parks are highly valued by citizens, particularly for their natural landscapes, leisure activities, and the emotional fulfillment derived from PA, with 82.58% of comments expressing positive sentiments. Notably, appreciation for natural landscapes was exceptionally high, as evidenced by the frequent mentions of key terms such as ‘scenery’ (mentioned 2871 times), ‘autumn’ (mentioned 2314 times), and ‘forest’ (mentioned 1439 times), which significantly influence park usage. However, 17.11% of the reviews highlighted dissatisfaction, primarily with the management of facilities and services during sports and cultural activities. These insights underscore the need for performance improvements in ecological environments and sports facilities. This study provides a novel perspective on assessing and optimizing urban forest parks’ functions, particularly in supporting active physical engagement. The rich CESs offered by these parks enhance physical activity experiences and overall satisfaction. The findings offer strategic insights for park managers to better meet citizens’ needs and improve park functionality.