Environmental Service Quality Research Articles

The low diversity of vegetation seedling and sapling threatening the tree existence at the university green space of Universitas Sumatera Utara, Indonesia

University of Sumatera Utara (USU) located in the densely populated urban area and committed to maintain the vegetations of green space which are fundamental to the key indicator in green campus ranking. Green open spaces are a vital element in urban areas providing the comfortable-healthy spaces for urban communities and numerous of environmental services. Specifically, the quality of environmental services depends on the extensive of green spaces, climate characteristic, and existing vegetation as the natural element at the area. Vegetation analysis is the method to study the composition, structure, and form of plant communities that is a prerequisite for describing diverse ecological processes and dynamics of species community in a forest. This study aims to analyze the important value, diversity, evenness, and richness index of USU green space vegetation based on the growth levels from seedlings to trees. The sampling plot was quantified using 2% sampling intensity and positioned with a simple random method. Species name, individual and species number, diameter at breast height (DBH), and stand height were recorded in the designated plots and subplots for each life stage. This research documented 21 species belonging to 12 families at USU green space. Swietenia mahagoni was the dominant species at all growth level with the IVI of 141.07 % (trees), 144.21 % (poles), 133.33 % (saplings), and 135.37 % (seedlings). The species diversity of trees and poles was moderate (H’= 1.6 – 1.7), whereas of saplings and seedlings was low (H’= 0.6 – 0.7). Vegetation evenness at all growth levels was high (E= 0.6 – 1.0). The species richness of trees was identified as moderate (R= 3.5) and of seedlings, saplings, and poles was low (R= 0.2 – 2.5). The seedlings and saplings were inadequate indicating the poor regeneration threatening the tree existence at USU green space.

Diversity and function of soil macrofauna: key information for studying the sustainability of tropical social-ecological systems

The biological diversity is a natural inherent element of social-ecological systems. Within the great species diversity there is a group of small invertebrates (2–20 mm), inhabiting terrestrial soils and aquatic sediments, known as macrofauna. Contrary to its name indicates, the macrofauna is generally overlooked, poorly represented in biological inventories or management programs, and not contemplated in any political agenda, but they consist of high number and many groups of species with a high diversity in shapes and functions. Knowing this diversity and their functions in both terrestrial and aquatic habitats is fundamental to understand its role within the social-ecological systems, by giving key information that would advance our comprehension on the role of macrofauna in the quality of environmental services provided by ecosystems. Furthermore, this understanding is crucial due to the fact that the macrofauna is threatened by anthropogenic activities, which could lead to local modifications in the processes that take place in the soil. Therefore, the purpose of this work is, in general, to make known to the reader the main species groups that integrate the macrofauna, the equivalent functional role that these organisms play in the terrestrial and aquatic habitats where they occur, as well as their importance in studies of sustainability in tropical social-ecological systems. Keywords: Biodiversity, benthic macrofauna, edaphic macrofauna, functional traits, ecosystems.

공항 서비스품질이 재이용의도에 미치는 영향: 경제적 소비가치를 중심으로

This study aimed to understand the differences between groups according to economic consumption value in the effect of airport service quality on reuse intention. For the purpose , an ordered probit model (OPM) was applied as a research method. In the analysis results, airport service quality was found to be derived from four factors: employee service quality, transportation operation and convenience facility quality, technical service quality, and service environment quality. In the case of the entire group, all four factors were found to have a significant effect on reuse intention. As a result of analyzing the differences between groups according to economic consumption value, in the group with high consumption value, employee service quality, transportation operation and convenience facility quality, and service environment quality factors affected reuse intention, whereas in the group with low consumption value, it was found that technical service quality, employee service quality, and service environment quality factors had a significant effects on reuse intention.

Motivation and service quality relationship with visitor satisfaction and loyalty intentions in a mountainous protected area

ABSTRACT This research examined multidimensional relationships of service quality and motivation with satisfaction and loyalty intentions among visitors at Gaurishankar Conservation Area (GCA) in Nepal. Data were collected via a questionnaire survey with international tourists, and analysis was conducted using partial least square structural equation modeling. Satisfaction was significantly and positively related to both intention to revisit and intention to recommend, thus suggesting the key role of satisfaction on tourists’ loyalty. While the relationships of perceived service environment quality with satisfaction and revisit intention were not significant; perceived service environment quality had a positive and significant association with the intention to recommend. Similarly, motivation to experience nature and perceived service delivery quality were positively and significantly related to both intention to recommend and intention to revisit directly or indirectly via satisfaction. Overall, results suggest that GCA management could improve visitor satisfaction and loyalty by further improving the quality of service environment and quality of service delivery, and by attracting tourists who are motivated to experience nature. Findings also suggest the importance of considering multidimensionality and complex interrelationships of factors related to visitors’ expectations and behaviors in planning destination marketing and service offering.

뉴 패러다임에 대비한 서비스 품질 모형의 개발과 적용: KS-SQI 3.0 모형을 중심으로

The current research proposes a restructured model of the Korean representative measurement of service quality, KS-SQI 3.0. As social values have become an important theme for corporate sustainability in management, companies are being asked to fulfill their social responsibilities and corporate citizenship. In addition, service quality is an essential factor for the success of companies not only in service industries but also in manufacturing industries. KS-SQI 3.0 reflects these issues and consists of four quality dimensions: service outcome quality, service interaction quality, service environment quality, and social quality. By analyzing responses from customers of convenience stores(N=900) and mobile communication services(N=900), the present research tests the reliability and validity of KS-SQI 3.0 and causal relationships between service quality and its consequences. The results of confirmatory factor analysis revealed that the structure of service quality composed of four dimensions with eight sub-dimensions is satisfactory in terms of goodness-of-fit and reliability. Tests for causality by structural equation modeling indicate that service quality affects overall service quality and subsequently customer satisfaction, which, in turn, influences customer loyalty and happiness. The current research provides theoretical and managerial insights and directions for future research on applications of KS-SQI 3.0.

The Effect of the Beauty Service Quality for HUMANS on the Customer Satisfaction and the Customer Loyalty

Purpose: The quality of beauty service which directly influences the survival and growth of the industries is a crucial issue. Therefore, in this study, the effect on the customer satisfaction is examined by using the newly devel-oped dimension of beauty service quality, and the effect of service quality on each group by mediating the cus-tomer satisfaction between the customer loyalty. The purpose of this study is to provide the basic data for attract-ing customers and creating profits for and in the beauty service industry through the service quality, customer loyalty, and the customer satisfaction. Method: In this study, he customers using the beauty service companies were selected, and samples for each region were allocated and a total of 300 copies of the questionnaires were distributed and recovered, among which, a sample of 239 companies were tested with hypothesis. The questionnaire survey was conducted from September 1, 2020 until December 31, 2020. Results: Hypothesis 1 which provides that the service quality has a significantly positive(+) effect on the cus-tomer satisfaction was partially adopted. Among the 4 sub-factors of the service quality, interaction service quali-ty, waiting service quality, and outcome service quality have had a statistically significantly positive effect, and the environment service quality has had a significant effect on the customer satisfaction, yet was dismissed as it turned out to have a negative(-) effect. Hypothesis 2 which provides that the service quality positively mediates the customer satisfaction between the customer loyalty turned out to have a partially mediating effect. Among the 4 sub-factors of the service quality, interaction service quality, waiting service quality, and outcome service quality among interaction service quality, waiting service quality, environment service quality, and outcome service quality turned out that the customer satisfaction between the customer loyalty has a statistically significantly positive(+) effect as to have a mediating effect, and environment service quality turned out to have a significantly negative(-) mediating effect on the cus-tomer satisfaction between the customer loyalty, but was dismissed. Conclusion: As for the results of this study, it was confirmed that interaction service quality, waiting service quality, and outcome service quality were significantly important variables for the beauty service quality. Fur-thermore, customer satisfaction is very important, and it is determined that the customer loyalty also operates positively if service workers are satisfied. However, since the beauty service provides both the tangible and intan-gible services simultaneously, the values perceived by the users of services, that is, the users tendencies, emotions, time leeway, and their expectations may vary from each other. Accordingly, special efforts made by the service providers are required to meet the service quality which the users of service seek. Hence, this study emphasizes that it is important to find venues to improve the service quality for the beauty services, which are highly depend-ent on the human services, and based on which, the satisfaction of service users was empirically reflected, and it is meaningful that it was proven as a result.

Pesticide levels in Soil of a small Guarani settlement in Brazil

BACKGROUND AND AIM: Pesticide uses skyrocket in Brazil in the last 20 years, our aim is to present an overview of the contamination at a small native settlement called “Tehoe Oco´y = Guaranis” (Native Americans) living near Itaipu HE Dam, Parana State. METHODS: In order to access the presence and the effects of some pesticides (glyphosate acephate, metamidophos and methomil) on the natural attenuation of the natural system, i.e. the potential for (bio) degradation and / or immobilization of contaminants we developed a biosensor based on the attenuation of flurescence of proteins.High sorption capacity in soil mineral fraction: low mobility in soils with high values of Cation Exchange Capacity; Competitive sorption with elements such as P, copper and zinc. RESULTS:High levels of pesticides were found in the soils, and the contamination coming from the soy and corn plantations in located very close to the guarani village seemns evident, Dynamics of sorption/desorption of glyphosate in soils presents a relevant variation considering the mineral fertility profile of Brazilian agricultural soils and their levels of P, Zn and Cu; The levels of P, Cu and Zn required for the displacement of glyphosate to the soil solution are 5 times lower than the concentrations found in Brazilian agricultural soils; Levels of glyphosate found in the soil and the P and Cu levels influenced the kinetics of the degradation enzymes in the samples; Sorption dynamics of glyphosate alters the kinetics enzyme by varying the desorbed concentration (present in the soil solution); CONCLUSIONS:Soil studies on the mobility of high toxicity metals potentially affects the fate of glyphosate.We need to review the agronomic recommendations of mineral fertilization and liming observing the management of pesticides. Importance of ecological (functional) studies on the impact of these contaminants on the maintenance and quality of environmental services, where natural attenuation is factor of their resilience; KEYWORDS: Herbicides, Fate, Soils, Native Americans

Modern Contraceptive Use in District : Crossectional Study

Trend contraceptive use in Indonesia is higher from 49,7% in 1997 and 61,9% in 2012, but it becomes 61,1% in 2015. But Modern contraceptive use is high in short-term contraception and skewed method mix in one method. The skewed method is influenced by the quality of the program. The aim of the study describe modern contraceptive use and quality of service family planning in the district. A cross-sectional study using PMA2020 survey data conducted from May to October 2015 in Indonesia. The sample was woman sexual active respondents and health care has chosen using two stages stratified random sampling. The result of the study showed percentage of modern contraceptive use was the skewed method (93%). The skewed method was in injection contraceptive (62,4%). Service environment index in district is 75% inadequate. Service environment index family planning in district showed inadequate (75%), availability contraceptive methods in district is less than 5 methods (69%). The result described inadequate service environment index showed skewed contraceptive used (94,7%). District that has not adequate service environment is higher skewed method than adequate service environment. Improve service environment quality family can help women to choose suitable contraceptive.

A Review of Land Use Land Cover Change in The Catchment Area of Musi Hydropower Plant in Bengkulu Province

This research was conducted to review land use land cover change in the catchment area of Musi Hydropower Plant in Bengkulu Province. The data used in this research is land use land cover map year 2000 to 2018 from Ministry of Environment and Forestry of the Republic of Indonesia. The analyse was done by overlaying time series map of land use land cover map from 2000 to 2018 on the map of forest area. The result shows that primary dryland forest degradated significantly, around 568 ha less than 20 years. In the other side, settlements and built-up area significantly increase, 1.331 ha in 20 years. Meanwhile, the land use of agricultural dry land mixed with shrubs, in agregat decreased by 1.078 ha. The area of agricultural dry land mixed with shrubs was increase during period of 2000 to 2014, and then slightly decrease in the period of 2014 to 2018. Land use changes on the catchment area have negative impact on the quality of environmental services, such as erosion and sedimentation on the reservoir of Musi Hydropower Plant. Intervention needed to reduce the negative impact of the land use change on ecosystem services.

Protecting warming lakes through climate-adaptive PES mechanisms

Climate change can adversely impact the quality of environmental services provided under Payments for Ecosystem Services (PES) programs, thereby reducing their effectiveness. In this paper, a modelling framework is developed to explore how PES negotiations between forestry and fishery-based communities may be affected when warming reduces the stock of fish as well as forest biomass growth rates. Under a PES arrangement, forestry-based communities afforest the lake's catchment region, which helps improve fish stock abundance through reduced sediment loading. When climate warming adversely impacts fish yields, the value of restoring degraded lands in the catchment region increases, making the negotiating powers of the fishing and forestry dependent communities dynamic. Results suggest that the prospect of a climate-driven negotiating power in the future calls for higher PES payments by the fishing community in order to incentivize early restoration. Warming could also affect forest biomass growth rates in the long run. However, findings from this study suggest that warming driven forest biomass growth rate decline may have a relatively lower impact on PES negotiations compared to the direct impact of warming on lake's fish productivity.

Examining the Event Service Quality for Travelers with Mobility Impairments by Korean Caregivers' Perspective

Travelers with mobility impairments (TwMI) often have difficulty traveling alone due to various constraints and barriers. Caregivers of TwMI might play an important role in mitigating these constraints and barriers for TwMI. Knowing the event service quality for TwMI from the point of view of caregivers is essential for better quality of travel for both caregivers and TwMI. So far, although event service quality is important for people with disabilities, most of the studies have been conducted with people without disabilities. As caregivers' opinion is critical for deciding event participation, this study focused on perspective of caregivers regarding event service quality for TwMI. This study utilized structure equation modeling (SEM) analysis to empirically examine the relationship among event service quality for TwMI in terms of perspective of caregivers who accompanied TwMI to the event, caregivers' event satisfaction with TwMI, and caregivers' behavior intentions. From two event service qualities for TwMI, only service environment quality for TwMI demonstrated statistical significance on caregivers' event satisfaction with TwMI while service provider quality for TwMI had no statistical significance on both caregivers' event satisfaction with TwMI and caregivers' behavior intention. Caregivers' event satisfaction with TwMI demonstrated statistical significance on caregivers' behavior intention. Overall, this study may provide practical information to event organizers and other hospitality industries related to service quality for TwMI from various points of view.

MTS Service Environmental Quality’s Effects on the Customer Satisfaction and Continuous Use Intention in the Agile Business Environment

Recently the business environment surrounding the financial investment industry is changing rapidly, and the demands of customers (diversity and the cycle of change etc.) are getting shorter. In this context, it can be said that companies are forced to adopt an agile management environment. In particular, non-face-to-face channels, including MTS, is adopting the agile system into the digital finance sector from a company-wide and strategic perspective. This study analyzed the effects of MTS services’ environment quality on customer satisfaction and continuous intention to use for MTS users who are rapidly increasing under the agile management environment in the financial investment industry. This study surveyed the quality of service environment (accessibility, convenience, design, security), customer satisfaction, and continuous intention to use for 350 MTS users. First, accessibility, convenience, and security of MTS service environment quality had a positive effect on customer satisfaction, and design was rejected Second, customer satisfaction has a positive effect on continuous intention to use. Third, convenience and security of MTS service environment quality have positive effects on continuous intention to use, and accessibility and design were rejected. The results of this study, together with demographic analysis, are expected to provide useful implications for MTS activation studies and securities firms’ strategies.

Improvement Strategy of Car-hailing Service Quality Based on System Dynamics

In order to improve the car-hailing service quality, this paper adopted system dynamics. Based on the simulation of the system model, the improvement strategy of car-hailing service quality was proposed. The system boundary was determined from the car-hailing service environment quality, service interaction quality, service result quality, and other aspects. Relying on Vensim policy simulation function, this paper simulated the impact of car-hailing service quality changes on the car-hailing about the business income of the vehicle, the number of users of the car-hailing, the size of the car-hailing, and the GDP of the city. Research shows that the improvement of the network service quality of the vehicle service to the network business Revenue, network users, number of vehicles, and urban GDP have a positive effect.

Agroecosystem Degradation Evaluation of Broccoli (Brassica oleracea) Farm Using Some Biotic Indices in Batu, East Java, Indonesia

The aim of this study was to evaluate the degradation of broccoli agroecosystem in Batu caused by a longterm of intensive farming and of synthetic chemical exposure using some biotic indices. Evaluation covered on quality of habitat, biodiversity, and environmental services in three organic and intensive farm, each Batu, Bumiaji, and Junrejo Regencies, using five repetitions in each location. Habitat quality was evaluated by measuring the soil organic matter, water irrigation and soil suspension pH, electric conductivity, and water turbidity in situ . Biodiversity quality was evaluated by determining the score of Importance Value Index (IVI), Shannon-Wiener Diversity Index (H’) and Margalef’s Richness Index (R) soil fauna using handsorting within the area of l m 2 , as well as refugial vegetation. Environmental service quality was evaluated by scoring using the Ecosystem Integrated Assessment (EIA). The data were analyzed statistically using Principal Component Analysis (PCA). The result showed that soil organic matter and pH were obviously higher, while the irrigation water was less turbid in organic farming rather than the intensive one. Furthermore, the H’ and R indices proved that biodiversity quality in organic farming field was higher (H’ score 1.4-1.9 and R 3.5-4.0) comparing to those of intensive farming (H’ score 0.6-0.9 and R 1.2-1.6). Whereas, the ecosystem service based on EIA index revealed that the organic agroecosystem showed a fair to good quality with the score 3.0-4.3. It was higher than those of intensive farming which was classified as poor to fair with the score 1.7-2.8. Therefore, the organic broccoli agroecosystem in Batu provided a better habitat for biodiversity conservation and greater the environmental service as a sustainable farming system. Key words : Agroecosystem, Biodiversity, Ecological services, Intensive, Organic

An economic evaluation of a forest park using the individual travel cost method (a case study of Ghaleh Rudkhan forest park in northern Iran)

Abstract The true economic value of ecosystem services may not be reflected in market transactions, because there is no real transaction for ecosystem services in the market. Therefore, it is important to evaluate the cost of time and travel to define the value people place on something in the absence of a market price. This study estimates the recreational value of Ghaleh Rudkhan forest park in the north of Iran using the individual travel cost method. This method is considered to be a substitute approach for the market. The data required were collected using questionnaires. Therefore, 271 questionnaires were randomly distributed between the visitors of the recreational site in 2016. In this study, a linear function is used to estimate the effects of explanatory variables including economic and social variables on the number of visits to estimate the recreational value of the forest park. Results showed that a consumer surplus of each person for their visit was 21500 Rials and the annual recreational value of the park was 78390595 Rials per ha. Furthermore, the variables such as travel expenses, income, distance, family size and visitor’s age are effective factors in the recreational use of the park. The results of this study can improve the quality of environmental services of the Ghaleh Rudkhan forest park and could expand the variety of services that they could supply based on the demand of the people.

Assessing the asymmetric impact of interpretation environment service quality on museum visitor experience and post-visit behavioral intentions: a case study of the National Palace Museum

ABSTRACTThis paper examines the asymmetric positive–negative relationship between interpretation environment service quality, museum visitor experience, and post-visit behavioral intentions. The researchers collected 406 valid questionnaires from visitors to the main exhibit building in the National Palace Museum. Results suggest that the asymmetric effect differs depending on the attribute being examined. When visitors reported their perceptions of personal and sociocultural interpretation environment services, negative perceptions had a larger impact on museum visitor experience than positive perceptions. Moreover, results suggest that museum visitor experience functions as a mediator between perceptions of interpretation environment service quality and post-visit behavioral intentions.

Linking Perceived Quality on Attitudinal and Behavioral Loyalty: An Evidence from Indonesian App-Based Transportation

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Dung and Gatrointestinal Nematode Eggs Buried by Euoniticellus intermedius (Reiche) (Coleoptera: Scarabaeidae: Scarabaeinae)

Abstract The phenology of the dung beetle Euoniticellus intermedius (Reiche) was studied under field conditions, along with two main environmental services: the quantity of dung buried per beetle under controlled insectarium conditions; and the monthly abundance of nematode eggs in cattle dung that had not been treated with anti-helminthics. Euoniticellus intermedius was very abundant during the rainy season. Similarly, the highest number of nematode eggs was found during the rainy season. Recently emerged E. intermedius in the laboratory buried daily less than half the dung (0.91 ± 0.16 grams) buried by mature individuals (2.17 ± 0.04 grams). During the rainy season, each recently emerged beetle buried an average of 53.7 nematode eggs, and each mature beetle buried 128 eggs. During the dry season, each recently emerged beetle buried on average 4.6 eggs, whereas mature beetle buried on average 10.9 eggs. Our results show that the quality of environmental services provided by E. intermedius is dependent on...

Public Participation in Rural Environmental Governance around the Water Source of Xiqin Water Works in Fujian

Public participation is an important way to improve the overall effect and social recognition of rural environmental governance in water source areas. Public participation makes environmental governance measures more targeted and effective, contributes to protecting the basic environmental rights of the public, and makes it easier to meet the livelihood needs of rural people. Public participation in rural environmental governance in water source areas is characterized by complex behavior and is dependent on public willingness to participate. Amongst other factors, it is subject to the combined influences of both internal (psychological cognition) and external (environmental regulation) conditions. This paper builds a theoretical framework for understanding public participation behavior in rural environmental governance, and uses it to analyze a case in the rural area surrounding the Xiqin Water Works in Fujian Province. In the case study, the public shows high willingness to participate, but low actual rates of participation. At the same time, the willingness of villagers to pay for the control of pollution from livestock and poultry breeding varies greatly from village to village, and there are also noticeable individual differences in public participation in the use of public collection points for rural household waste. We found that gender, understandings of environmental protection and perception of environmental regulation, play a key role in influencing the willingness of farmers to pay for the control of pollution from livestock and poultry breeding. Individual awareness of environmental protection, environmental protection facility conditions, and environmental service quality had a significant influence on public participation in the use of public collection points for rural household waste.

Service quality and patient experiences of ambulatory care in a specialized clinic vs. a general hospital

Objectives: Health care organizations are constantly looking for ways to establish a differential advantage to attract customers. To this end, service quality has become an important differentiator in the strategy of health care organizations. In this study, we compared the service quality and patient experience in an ambulatory care setting of a physician-owned specialized facility with that of a general hospital.Method: A comparative case study with a mixed method design was employed. Data were gathered through a survey on health service quality and patient experience, completed with observations, walkthroughs, and photographic material.Results: Service quality and patient experiences are high in both the investigated health care facilities. A significant distinction can be made between the two facilities in terms of interpersonal quality (p = 0.001) and environmental quality (P ≤ 0.001), in favor of the medical center. The difference in environmental quality is also indicated by the scores given by participants who had been in both facilities. Qualitative analysis showed higher administrative quality in the medical center. Environmental quality and patient experience can predict the interpersonal quality; for environmental quality, interpersonal quality and age are significant predictors.Conclusions: Service quality and patient experiences are high in both facilities. The medical center has higher service quality for interpersonal and environmental service quality and is more process-centered.