Service Entry Research Articles

Analisis Pengaruh Experiental Marketing terhadap Kepuasan dan Loyalitas Pelanggan di PT Pos Indonesia Pekanbaru

The development of technology and information today makes the domestic goods delivery service business increase every year. This causes the opportunity for the entry of courier service companies to be wide open so that it can result in a business in the field of courier services that is increasingly competitive. Competition to compete for potential customers and retain existing customers is an increasing challenge and must be faced by PT Pos Indonesia (Persero) in marketing its delivery services. PT Pos Indonesia (Persero) especially PT Pos Indonesia (Persero) Pekanbaru has implemented Experience Marketing in it’s business processes. However, in the last 3 years, based on Consumer Complain Handling (CCH) at PT Pos Indonesia (Persero) Pekanbaru, it has tended to increase, meanwhile Revenue from the Mail and Package Delivery Business tends to decrease. The purpose of this study is to analyze and find out how much influence Experiential Marketing has on Customer Satisfaction and Loyalty at PT Pos Indonesia (Persero) Pekanbaru. The population taken in this study were customers who had transacted more than 3 times at PT Pos Indonesia (Persero) Pekanbaru. The sample selection technique used is non-probability sampling, with the number of samples used as many as 180 samples. The data analysis method used is Structural Equation Modeling (SEM). From the results of research that has been done, it can be concluded that Experiential Marketing has a significant and positive effect on Customer Satisfaction. Experiential Marketing also has a significant and positive effect on Customer Loyalty, and Customer Satisfaction has a positive and significant effect on Customer Loyalty.

Exploratory analysis of air travel demand stimulation in first-time served markets

This paper presents an exploratory analysis of air travel demand stimulation by non-stop service in first-time served markets (FTMS). Using a data sample of 5,170 records representing service entries in global FTMS from September 2015 to August 2019, we examine demand response to the newly introduced non-stop service and the corresponding market characteristics. Four different variables are considered to represent air travel demand stimulation that can be adopted by practitioners. These variables include Stimulated Passengers, Stimulation Multiplication Factor, Stimulation Rate, and Passengers Stimulated per Non-stop Seat. We estimate a multiple regression model for each of these four dependent variables. The main goal is to understand how the different representations of demand stimulation relate to each other and how their corresponding models explain the different representations of demand stimulation. Results show that there are differences in how these four variables represent demand stimulation and the explanatory power of their corresponding models.

Not in education, employment and training status in the early stages of bipolar I disorder with psychotic features.

There is a lack of existing research regarding young people with bipolar I disorder (BD-I) and psychotic features, who are not in education, employment, and training (NEET). Thus, the aims of the study were to: (a) establish rates of NEET at service entry to a specialist early intervention service; (b) delineate premorbid and current variables associated with NEET status at service entry and (c) examine correlates of NEET status at discharge. Medical file audit methodology was utilized to collect information on 118 patients with first episode psychotic mania treated at the Early Psychosis Prevention and Intervention Centre (EPPIC), Melbourne, Australia. NEET status was determined using the modified vocation status index (MVCI). Bivariate and multivariable logistic variables were used to examine relationships between premorbid, service entry and treatment variables, and NEET status at service entry and discharge. The NEET rate was 33.9% at service entry, and 39.2% at discharge. Variables associated with NEET status at service entry were premorbid functioning and polysubstance use. NEET status at service entry was the only significant correlate of NEET status at discharge. When service entry NEET was taken out of the model, substance use during treatment was predictive of NEET status at discharge. NEET status at service entry was related to a history of premorbid decline, and risk factors such as substance use and forensic issues. NEET status can decline during treatment, and utility of vocational intervention programs specifically for BD, in addition to specialist early intervention, needs to be examined.

The impact of manic symptoms in first-episode psychosis: Findings from the UK National EDEN study.

The extant literature is inconsistent over whether manic symptoms in first-episode psychosis (FEP) impact on its development and trajectory. This study addressed the following: (1) Does Duration of Untreated Illness (DUI) and Duration of Untreated Psychosis (DUP) differ between FEP patients with and without manic symptoms? (2) Do manic symptoms in FEP have an impact on time to remission over 1year? We used data from the National EDEN study, a longitudinal cohort of patients with FEP accessing early intervention services (EIS) in England, which measured manic, positive and negative psychotic symptoms, depression and functioning at service entry and 1year. Data from 913 patients with FEP (639 without manic symptoms, 237 with manic symptoms) were analysed using both general linear modelling and survival analysis. Compared to FEP patients without manic symptoms, those with manic symptoms had a significantly longer DUI, though no difference in DUP. At baseline, people with manic symptoms had higher levels of positive and negative psychotic symptoms, depression and worse functioning. At 12months, people with manic symptoms had significantly poorer functioning and more positive psychotic symptoms. The presence of manic symptoms delayed time to remission over 1year. There was a 19% reduced rate of remission for people with manic symptoms compared to those without. Manic symptoms in FEP are associated with delays to treatment. This poorer trajectory persists over 1year. They appear to be a vulnerable and under-recognised group for poor outcome and need more focussed early intervention treatment.

ОСОБЕННОСТИ УПРАВЛЕНИЯ КАДРАМИ НЕФТЕХИМИЧЕСКОГО ПРЕДПРИЯТИЯ В УСЛОВИЯХ УМНОГО ПРОИЗВОДСТВА

Digitalization of the petrochemical complex is focused on the use and creation of end-to-end technologies, such as distributed ledger systems, advanced manufacturing technologies, industrial Internet, Internet of Things, and big data. These technologies are now sufficiently advanced to integrate with the main production processes of petrochemical enterprises for the digital transformation of operations and the provision of "smart" supply chains, as well as the development and implementation of new business models. Smart manufacturing is a new paradigm that provides speed and flexibility through the introduction of digital innovations that create a circular economy model, facilitating the use of solutions such as digital platforms, smart devices, and artificial intelligence that contribute to resource optimization. The article deals with the issues of personnel support for petrochemical enterprises that contribute to improving production efficiency in the digital economy. Integrating human resource management into the strategic planning process allows you to create and develop the necessary skills and competencies to achieve effective results, opportunities and competitive advantages. The introduction of more efficient and faster production systems and innovative technologies allows you to reduce production processes, accelerate the entry of new products and services to the market, as well as the associated delivery times, reduce production stages and increase the ability to differentiate products.

IDENTITAS MODERN BERBUDAYA PADA KAWASAN PUSAT PERTOKOAN DI KOTA MAUMERE

The city of Maumere is a city of pride for past, present and future generations. This is supported by the existence of 3 main gates for the entry and exit of goods and services on the mainland of Flores, all of which lead to the city center, causing social and economic impacts, namely the emergence of a tendency for people with very high consumerism characteristics and the need for space for economic activity. This study aims to examine the shopping area as a representative and identified area that can accommodate the economic activities of the people in Maumere City. The research method used is based on qualitative descriptive, namely examining the socio-culture of the community with various economic activities that trigger the growth of the commercial sector with its supporting facilities. The combination of qualitative and quantitative data can assist in conducting descriptive analysis. The results show that the shopping area of Maumere City requires the support of commercial buildings that meet the standards as a forum for economic activity with a modern, cultured image so that it can answer these economic and socio-cultural needs. Along with the increasing needs for life and business premises, the shopping area needs to be reorganized into a representative trading center for the city of Maumere, including the facades of buildings that are united with the availability of infrastructure facilities and infrastructure, including circulation space and green open spaces of quality and beautifully arranged, comfortable. and modern cultured for all societies.

ICT for Innovation in Advanced Banking

The article presents the process of entering ICT and digital innovations in modern banking. Statistics on the use of public clouds by various companies are cited. Types of regulations in European Union on the entry of cloud services in the banking sector are considered. The requirements of the EU Payment Service Directives are analysed. New banking functions and open banking are described. Existing models of open banking and the interaction between large digital companies and large money providers are discussed. Keywords: Cloud, fintech, ICT, open banking.

Hepatitis B seroprevalence in the U.S. military and its impact on potential screening strategies.

IntroductionKnowledge of the contemporary epidemiology of hepatitis B virus (HBV) infection among military personnel can inform potential Department of Defense (DoD) screening policy and infection and disease control strategies.Materials and MethodsHBV infection status at accession and following deployment was determined by evaluating reposed serum from 10,000 service members recently deployed to combat operations in Iraq and Afghanistan in the period from 2007 to 2010. A cost model was developed from the perspective of the Department of Defense for a program to integrate HBV infection screening of applicants for military service into the existing screening program of screening new accessions for vaccine-preventable infections.ResultsThe prevalence of chronic HBV infection at accession was 2.3/1,000 (95% CI: 1.4, 3.2); most cases (16/21, 76%) identified after deployment were present at accession. There were 110 military service-related HBV infections identified. Screening accessions who are identified as HBV susceptible with HBV surface antigen followed by HBV surface antigen neutralization for confirmation offered no cost advantage over not screening and resulted in a net annual increase in cost of $5.78 million. However, screening would exclude as many as 514 HBV cases each year from accession.ConclusionsScreening for HBV infection at service entry would potentially reduce chronic HBV infection in the force, decrease the threat of transfusion-transmitted HBV infection in the battlefield blood supply, and lead to earlier diagnosis and linkage to care; however, applicant screening is not cost saving. Service-related incident infections indicate a durable threat, the need for improved laboratory-based surveillance tools, and mandate review of immunization policy and practice.

Comparing adolescent and service provider perceptions on the barriers to mental health service use: A sequential mixed methods approach

BackgroundThe rates of young people reporting psychological distress in Australia is increasing but service access by this group remains poor. Many young people are not seeking help for mental health concerns despite often being aware that they may need to. This issue is compounded by the complex nature of barriers that adolescents face when accessing and engaging with mental health services. This paper presents the integrated findings of a three phase mixed methods approach exploring the determinants of mental health service access and use by adolescents in Perth, Western Australia. This research sought to identify the barriers and facilitators experienced by adolescents during mental health help-seeking. This was done by highlighting and comparing the real-world experiences of adolescent mental health consumers at varying points of the help-seeking process with those of professionals providing mental health services. MethodsThe overarching study utilised a sequential mixed methods approach comprising of three phases. Each phase investigated its own discrete population: (Phase 1) mental health professionals and clinicians providing services to adolescents; (Phase 2) adolescents aged 14–18 years who intended to seek help for their mental health but had either not yet done so or had discontinued treatment, and; (Phase 3) adolescents aged 14–18 years who were currently using a mental health service or had previously used a mental health service in the past 24 months. Phases 1 and 3 used qualitative interviews, and phase 2 comprised an online survey. The findings of all three phases were then integrated. Equal weighting was given to the qualitative and quantitative results. ResultsSix main themes emerged from the integration of findings relating to the determinants for adolescent mental health service access and use: (1) Service entry criteria and intake processes; (2) Invalidating experiences; (3) Mental health system resourcing and service provision; (4) Service features (environment and location etc.); (5) Additional support, and; (6) Client-centred approach to care. ConclusionsA strong consensus between sample groups on the determinants influencing adolescent mental health service access and use was evident in this study. The alignment of views emphasises the importance of the identified themes and highlights how gaps in mental health service provision are experienced by differing stakeholders. The identified themes provide practical areas of focus for future mental health reform.

S82. REINFORCEMENT LEARNING IMPAIRMENT IN PATIENTS WITH EARLY-STAGE PSYCHOTIC BIPOLAR DISORDER

BackgroundAbnormal reward sensitivity is a biosignature to mood disorders spectrum. Recent data suggested either elevated or preserved positive but impaired negative reinforcement learning in patients with bipolar disorder. Functional MRI studies provided extra evidence on heightened reward sensitivity in manic patients. Of note, these investigations mostly rest on chronically ill samples, conditions of whom may have been confounded by prolonged exposure to medications. This study aims to examine reinforcement learning performance and its relationship with symptomology in patients with early-stage psychotic bipolar disorder (BDP).MethodsThis study is based on 38 patients with early-stage BDP (defined by having received psychiatric treatment for first-episode BDP within 3 years since service entry) who have been euthymic for at least eight weeks and 40 demographically-matched controls. Reinforcement learning performance was evaluated using Gain-vs-Loss-Avoidance Task (GLAT), which measured the correct responses in both gain and loss-avoidance pairs with reinforcement probability at either 90% or 80% across four blocks in the training phase and one block in the test/transfer phase. Comparison analyses on reinforcement learning performance were conducted on two groups. Associations of reinforcement learning measures with symptom scores, cognitive functions and functioning measures were also tested.ResultsThere was no group difference in gender, age or education level. Repeated-measures analysis of variance (ANOVA) showed significant main effects of group (F=6.52, p=0.013), block (F=43.71, p<0.001), probability (F= 5.58, p<0.001), and block x group (F=2.87, p=0.040) interaction. Post-hoc tests revealed that controls performed better than patients across blocks (p<0.05). Patients also showed a lower lose-shift rate (t= 2.21, p=0.03) and punishment-driven learning accuracy rates (t=2.42, p=0.018) than controls. Marginally significant main effect of stimulus pair (F=3.98, p=0.05) was revealed in the test phase, with controls showing a significantly higher preference in Frequent Winner vs Frequent Loser (FWFL) pair than patients (t=-2.25, p=0.028). No significant correlations between learning measures and any of the symptom dimensions in patient sample.DiscussionOur preliminary findings provided a brief evidence on the negative reinforcement learning impairment in early-stage BDP patients. Further investigation is required to verify and confirm our results of impaired negative reinforcement learning in the initial course of bipolar disorder.

T56. RISKY DECISION-MAKING IMPAIRMENT IN EARLY-STAGE PSYCHOTIC BIPOLAR DISORDER

BackgroundPrevious research suggests that bipolar disorder may be associated with increased risk-taking / impulsivity. Risky decision-making paradigm is an objective, performance-based measure which has been increasingly applied in bipolar disorder research examining. Nonetheless, literature focused only on chronically ill samples, with illness chronicity, clinical heterogeneity and prolonged medication exposure being potential confounding factors of study results. The current study aimed to explore whether patients with early-stage psychotic bipolar disorder (BDP) exhibit impaired risky decision-making relative to healthy controls, using a well-validated, widely-applied experimental paradigm of Balloon Analogue Risk Task (BART).MethodsThirty-nine patients with early-stage BDP (defined by having received psychiatric treatment for first-episode BDP within 3 years since service entry) and 36 demographically matched healthy controls were recruited. BART was administered to examine risky decision-making performance. Deliberative risky behavior was operationalized as the willingness to inflate balloons as each pump was accompanied by an extra point gained in the temporary repository or balloon explosion. Three performance-based indices (adjusted score, explosion rate and cumulative score) were derived and analyzed.ResultsThere were no significant differences between patients and controls in age, gender and educational levels. Independent samples t-tests illustrated that patients had significantly lower adjusted score (t = -3.45, p = .001, d = .791), explosion rate (t = -2.75, p = .007, d = .631) and cumulative score (t = -3.07, p = .003, d = .714) in BART compared to controls. Similar findings were obtained when comparison analyses were restricted to patients who were treated with antipsychotic medications at the time of study assessment (n = 30). No significant correlations between BART performance-based indices and measures of clinical and treatment variables were found in patient sample.DiscussionOur results demonstrated that early-stage BDP patients displayed suboptimal risky decision-making compared with controls. Abnormal risky decision-making observed in the euthymic state of patients in early stage of bipolar disorder suggests that such impairment might represent a trait factor in the disorder. Further prospective research is warranted to clarify the longitudinal course of risky decision-making impairment in bipolar disorder.

M195. LATENT STRUCTURE OF NEGATIVE SYMPTOMS IN EARLY PSYCHOSIS AND CLINICAL HIGH-RISK FOR PSYCHOSIS

BackgroundNegative symptoms are prevalent and predictive of clinical and functional outcomes across different phases of psychotic disorders. Yet, heterogeneity in conceptualizing the latent structure of negative symptoms presents hindrances to the development of effective interventions. While a 2-dimensional construct of negative symptoms (i.e., Motivation and pleasure [MAP] and Emotional expressivity [EXP] dimensions) have previously been derived from exploratory factor analyses and adopted widely in research, conflicting findings in favor of a 5-factor structure have emerged from confirmatory factor analyses recently. Further evidence is needed to evaluate whether this conclusion can be generalized to the prodromal and early phases of psychosis.MethodsData were drawn from 3 studies that administered the Brief Negative Symptom Scale (BNSS), a second-generation clinical rating instrument, to assess negative symptoms in Chinese patients with early psychosis or clinical high-risk for psychosis (CHR) in Hong Kong. The early psychosis sample comprised 131 and 246 outpatients recruited in 2 separate studies who received treatment within 5 years since service entry for first-episode psychosis, whereas the CHR sample included 110 help-seeking individuals ascertained using CAARMS criteria. Confirmatory factor analyses (CFAs) were employed to examine competing hypotheses about the factor structure of negative symptoms as measured by BNSS. The fit of five competing models were evaluated, including 1) a unifactorial model, 2) a 2-factor model with EXP and MAP factors, 3) a 3-factor model proposed by Garcia-Portilla et al. (anhedonia and asociality, avolition and blunted affect, and alogia), 4) a 5-factor model specifying the five NIMH consensus development conference domains (blunted affect, alogia, anhedonia, avolition, asociality), and 5) a hierarchical model with two second order-factors reflecting EXP and MAP, and five first-order factors reflecting the five consensus domains.ResultsIn the early psychosis sample, the 1-, 2-, and 3-factor models provided poor fit for the data. The 5-factor and hierarchical models were excellent fit, with the hierarchical model being slightly more parsimonious. Similarly, CFA of the CHR sample demonstrated that the 1-, 2-, and 3-factor models were poor fit for the BNSS, whereas the 5-factor and hierarchical models provided strong fit. The 5-factor model is slightly favored over the hierarchical model in the CHR sample.DiscussionSimilar to results obtained from chronic schizophrenia patients in previous CFA studies, the current findings suggest that the 5 consensus domains are fundamental to the conceptualization of negative symptoms in the prodromal and early phases of psychosis. The current practice of conceptualizing negative symptoms as a two-dimensional construct may preclude information that reflects the narrower facets of idiosyncratic symptom profiles and facilitates functional recovery.

Step-up, step-down mental health care service: evidence from Western Australia\u2019s first \u2013 a mixed-method cohort study

BackgroundMental health Step-up, Step-down services (SUSD), also known as subacute services or Prevention and Recovery Services, have emerged to fill an identified gap between hospital-based inpatient care and clinical community-based mental health support. Evidence for the effectiveness of the SUSD service model is limited but growing. Accordingly, this study looked to add to the extant body of knowledge, by (i) assessing change outcomes in mental health and wellbeing, and predictors of these changes, for patients who accessed Western Australia’s first SUSD service; and (ii) evaluating patients’ satisfaction with service, and what patients value from their stay.MethodsThis was a mixed-method retrospective cohort study. Participants comprised 382 patients who accessed a 22-bed Mental Health SUSD facility and incurred 551 episodes of care during the 01/07/2014–30/06/2016 period. Patients’ change outcomes in psychological distress, general self-efficacy, and work and social adjustment from service entry to service exit were analyzed using generalized linear modeling. Simple Pearson’s correlation coefficients were calculated for preliminary assessment of the associations between patients’ service satisfaction and their change outcomes. Qualitative outcomes that patients valued from their stay were analyzed thematically according to a semi-grounded theoretical approach.ResultsSignificant improvements were observed in patients’ self-reported psychological distress, self-efficacy, and work and social adjustment (all p < 0.0001). A strong and persistent baseline effect existed across the three measures. Older age, female gender, and having a dependent child in the same household were protective/enhancing factors for the patients’ recovery. Satisfaction with service was high. Patients valued having the time and space to recuperate, gain insight, focus, and create changes in their lives.ConclusionThe encouraging findings, regarding both patients’ change outcomes and satisfaction with service, support the value of the SUSD service model for patients with mental illnesses. Strengths and limitations were discussed; ensued recommendations were offered to both service providers and researchers to enhance the robustness of future research findings, to help inform more effective policy and funding decisions related to mental health care.

Community-based prehabilitation before elective major surgery: the PREP-WELL quality improvement project

Optimising health and well-being before elective major surgery via prehabilitation initiatives is important for good postoperative outcomes. In a busy tertiary centre in North East England, the lack of a...

An examination of the effects of ride-hailing services on airport parking demand

The emergence of ride-hailing services offered by the Transportation Network Companies (TNCs) globally are substantially affecting how we travel by car, and as such, use parking facilities. Airport parking, which is a substantial source of revenue for the airports, is no different and anecdotal evidence suggest a reduction in parking revenue in airports in recent years as a result of the popularity of ride-hailing services. This research investigates the effects of the entry of ride-hailing services on airport parking patronage using three large airports (John F Kennedy International, Newark Liberty International and LaGuardia) in the US as a case study. Intervention analysis technique was used on time-series monthly parking data at these airports, controlling for passenger numbers. Results indicate there was a statistically significant reduction in the numbers of cars parked at all three airports since the introduction of ride-hailing services, confirming the anecdotal evidence. Findings have implications not only for airport business and revenue models, but also for wider effects of ride-hailing and automation.

Influence of military contraceptive policy changes on contraception use and childbirth rates among new recruits

Unplanned pregnancy is a common problem among United States servicewomen. Variation among service branches in contraceptive education and access during initial training is associated with differences in contraceptive use and childbirth rates despite access to a uniform health benefit including no-cost reproductive healthcare and contraception. However, it is unclear whether changes in branch-specific contraceptive policies can influence reproductive outcomes among junior enlisted women in that service branch. To assess the longitudinal effect of contraceptive policy changes on contraception use and childbirth rates among military recruits. Secondary analysis was performed of insurance records from 70,852 servicewomen who started basic training between October 2013 and December 2016, assessing the longitudinal impact of a Navy policy change expanding contraceptive access during basic training implemented in January 2015, and a Marine Corps policy change restricting contraceptive access during basic training implemented in January 2016 on the following: contraception use (pills, patches, rings, injectable, implantable, and intrauterine) at 6 months, long-acting reversible contraception use at 6 months, and childbirth prior to 24 months after service entry. We used logistic and Cox regression models, adjusted for age group, to compare outcomes of women in the Navy and Marine Corps who started basic training before and after their service branch's policy change with outcomes among women in the Army and Air Force. Compared to the longitudinal difference observed among women attending Army or Air Force basic training, changing policies to increase contraceptive access during Navy basic training in January 2015 increased contraception use from 33.1% of sailors to 39.2% of sailors before and after the policy change (interaction term odds ratio, 1.31; 95% confidence interval, 1.22-1.41) and long-acting reversible contraception use 11.0% to 22.7% (odds ratio, 1.78; 95% confidence interval, 1.50-2.08). However, this policy change was not associated with a decline in childbirth rates among sailors (7.5% versus 6.1%) relative to the change among women in the Army and Air Force over the same time period (interaction term hazard ratio, 0.90; 95% confidence interval, 0.79-1.03). The January 2016 Marine Corps policy change decreased contraception use (29.6% to 24.4%; odds ratio, 0.78; 95% confidence interval, 0.70-0.88), long-acting reversible contraception use 14.6% to 7.3% (odds ratio, 0.39; 95% confidence interval, 0.31-0.48), and increased childbirth rates (8.0% to 9.6%; hazard ratio, 1.26; 95% confidence interval, 1.03-1.55) among Marines compared to outcomes in the Army and Air Force over the same time period. Basic training contraceptive policy influences contraception use among junior enlisted servicewomen. Implementing best practices across the military may increase contraception use and decrease childbirth rates among junior enlisted servicewomen.

Negative symptom configuration in first episode Schizophrenia: findings from the “Parma Early Psychosis” program

Purpose: Identifying distinct dimensions of negative symptoms in First Episode Schizophrenia (FES) might result in a better understanding and treatment of this invalidating symptomatology. Aim of this study was to examine negative symptom structure in FES patients using the Positive and Negative Syndrome Scale (PANSS).Materials and Methods: All 147 participants, aged 12–35 years, completed the PANSS and the Global Assessment of Functioning (GAF) scale. A principal component analysis with varimax rotation was performed to investigate PANSS negative symptom structure in the FES total sample.Results: A 2-factor model (i.e. “Expressive Deficits” and “Asociality” dimensions) was identified. Only “Expressive Deficits” domain had a significant negative correlation with baseline GAF score.Conclusions: This bipartite solution seems to be adequate to describe the phenomenological variety of negative symptoms experienced by FES individuals at the point of entry in early intervention services.

The use of diagnoses in mental health service eligibility and exclusion criteria

Background Diagnoses are controversial but ubiquitous in mental health; however, whether they are essential features of service entry has not been analysed. Aim To investigate the use of diagnosis in the service entry criteria of UK NHS adult mental health services. Methods Freedom of Information requests were made to 17 NHS adult mental health Trusts; responses were analysed thematically. Results Four service types were identified: broadly diagnostic, problem-specific, supporting specific life circumstances and needs-led. Diagnoses were used frequently but not universally. Non-diagnostic factors were central to service entry criteria. Conclusions Diagnoses were neither necessary nor sufficient in-service entry criteria. Broad clusters of difficulties were used rather than specific diagnoses. Extensive exceptions revealed diagnoses as inefficient proxies for risk, severity and need. Differences across criteria appeared largely driven by professional competencies. Implications for innovative care pathways include preventative services and working with psychosocial factors.

Evaluation of Enterprise Resource Planning System Based on SAP Module of Material Management Procurement Function in PT. Kimia Farma Tbk

The purpose of this study is to evaluate and analyze solutions for problems that identified in the Enterprise Resource Planning SAP based on system Material Management Module on Procurement Function in PT. Kimia Farma Tbk. The evaluation method is fit gap analysis Architectural Approach based on FURPS System Requirement model. The Procurement processes included in this study are Create Purchase Requisition, Create Request for Quotation, Maintain Quotation, Create Purchase Order, Create Goods Receipt and Create Service Entry Sheet. The results in this study are presented as a recommendation to fix the problem based on the evaluation result.

A Text-Mining Approach to Assess the Failure Condition of Wind Turbines Using Maintenance Service History

Detecting and determining which systems or subsystems of a wind turbine have more failures is essential to improve their design, which will reduce the costs of generating wind power. Two of the most critical failures, the generator and gearbox, are analyzed and characterized with four metrics. This failure analysis usually begins with the identification of the turbine’s condition, a process normally performed by an expert examining the wind turbine’s service history. This is a time-consuming task, as a human expert has to examine each service entry. To automate this process, a new methodology is presented here, which is based on a set of steps to preprocess and decompose the service history to find relevant words and sentences that discriminate an unhealthy wind turbine period from a healthy one. This is achieved by means of two classifiers fed with the matrix of terms from the decomposed document of the training wind turbines. The classifiers can extract essential words and determine the conditions of new turbines of unknown status using the text from the service history, emulating what a human expert manually does when labelling the training set. Experimental results are promising, with accuracy and F-score above 90% in some cases. Condition monitoring system can be improved and automated using this system, which helps the expert in the tedious task of identifying the relevant words from the turbine service history. In addition, the system can be retrained when new knowledge becomes available and may therefore always be as accurate as a human expert. With this new tool, the expert can focus on identifying which systems or subsystems can be redesigned to increase the efficiency of wind turbines.