Service Companies Research Articles

Pembinaan Pencatatan Akuntansi Dan Peningkatan Pemasaran Kepada UMKM Aneka Cemilan Endez Mbak Tik

SMEs still do not understand financial reports according to SME standards and there is no digital-based marketing media. MSMEs also have difficulty in recording finances, the accounting process is complicated. SMEs have many obstacles, including low education, lack of technological skills and limitations in preparing financial reports. Moreover, MSMEs still do not have the ability to present complete and accurate information. Likewise, in the marketing sector that is not yet known to many people, it is still based on word of mouth or only from relatives or neighbors, there is a lack of knowledge among business actors to market their products using digital. Practical methods, exercises and lectures carried out in solving financial problems of service companies, trading companies and manufacturing companies as well as marketing their products both conventionally and digitally. As intended, this activity involves collecting physical evidence of financial reports and inputting them into the MYOB software and training MSMEs to market their products digitally. So that SME businesses are known to the general public and can record their finances according to standards. And MSMEs can make financial reports independently and can be needed by external parties. The aim of this training is that UKMKM can use financial applications and MSMEs can use marketing media to market their products. The results of the service during two MSME meetings were understanding financial bookkeeping based on micro, small and medium entities in inputting sales and understanding online marketing.

Botulism outbreak in Russia connected to readymade salads

On 15 June 2024, open-source intelligence from EPIWATCH® detected signals of a botulism outbreak in the Russian Federation caused by the Clostridium botulinum neurotoxin. Initial reporting suggested a foodborne outbreak connected to a brand of fish. Further epidemiological investigations identified an additional ready-made salad from a food delivery company. The first report identified 10 cases that were all in intensive care, and by 16 July 2024, 417 cases were reported across 11 regions. Two fatalities were recorded in the outbreak. At least 172 cases were hospitalised, and 43 required mechanical ventilation. Although the outbreak affected 11 regions, the true extent of the outbreak may never be known. Recent reports from the Russian Federation found that 60 per cent of products failed to meet food safety standards. Furthermore, the ongoing Russia-Ukraine war will contribute to food insecurity and rising prices, forcing people to turn to cheaper and lower-quality products. The food service company was shut down because of the outbreak, and the investigative committee opened a criminal case against the implicated company. The Russian Federation is no stranger to these outbreaks. Whilst food producers who may be regulated but are going unchecked continue to operate, there is an ongoing risk of future large-scale outbreaks.

Sistem Informasi E-Booking Berbasis Website pada PT. SKI Land Development

PT. SKI Land Development is a consulting service company engaged in property buying and selling consultancy services and has a standardized developer listing to avoid problematic property purchases in the future. The projects of PT. SKI Land Development are spread throughout Bali. the product marketing stage, product information, house booking, and company schedules are still done offline.. The solution provided to PT. SKI Land Development is to create a "Web-Based E-Booking Information System at PT. SKI Land Development" using HTML and PHP programming languages with the waterfall method. On the website, potential buyers can search for housing information, and the booking process can be done online. The admin can do online marketing and provide information to potential buyers through the website. While, the owner can see booking data that can be exported and printed as booking report data.The results of this application development will be tested using the black box testing method to ensure that when potential buyers, admins, and owners are using the website, it runs smoothly and is declared successful.

Analysis of Financial Distress and Bankruptcy Using the Altman Z-Score Method on the Indonesia Stock Exchange (IDX) in 2020 - 2022

This research analyzes financial distress and bankruptcy using the Altman Z-Score method and its influence on share prices in construction service companies listed on the Indonesia Stock Exchange (IDX) for 2020 - 2022. The variables tested in this research consist of working capital to total assets, retained earnings to total assets, earnings before interest and tax to total assets, market value of equity to book value of debt, sales to total assets as independent variables, and share prices as dependent variables. The population in this research is construction services companies listed on the Indonesia Stock Exchange for 2020 - 2022. The sampling technique used in this research is purposive sampling, and a sample of 63 data from 21 construction services companies listed on the Indonesia Stock Exchange in 2020-2022 that meet specific criteria was obtained. The data analysis technique used in the research is panel data regression analysis and classical assumption testing using EViews version 13 statistical software. This research shows that in 2020, 18 construction service companies were in the distress zone and 3 companies were in the gray zone. In 2021, 17 construction service companies will be in the distress zone and 4 in the gray zone. In 2022, 17 construction service companies will be in the distress zone and 4 in the gray zone. The earnings before interest and tax to total assets have a significant effect and positive relationship with share prices. Working capital to total assets, retained earnings to total assets market value of equity to book value of debt, and sales to total assets do not have a significant effect and have a negative relationship to stock prices.

Quadripartite Evolutionary Game of Incentives for Green Retrofitting of Historical Buildings

Green retrofitting is a potent strategy to improve energy efficiency and support the cultural conservation of historical buildings. China has many historical buildings with significant potential for green retrofitting. Nevertheless, the Chinese green retrofit industry remains in its early stages due to the lack of a comprehensive promotion mechanism. Drawing upon evolutionary game theory, an evolutionary game model was formulated to analyze the interplay among governmental regulators, Energy Service Companies (ESCOs), the owners of historical buildings, and tourists. At an extreme disturbance intensity of 100%, a striking decline is observed in the likelihood of ESCOs maintaining the “green retrofit” strategy, with the probability dropping to a minimum of 24.68%. Under specific conditions however this interplay attains an optimal equilibrium state, denoted as (1,1,1,1). It is concluded that governmental regulators exhibit a greater degree of stability compared to other stakeholders, as they maintain their strategies despite external disturbances. Therefore, it is recommended that effective incentives and regulatory frameworks should consider the sensitivities of non-regulatory stakeholders to enhance the success of green retrofitting projects for historical buildings.

Peer Influence in the Workplace: Evidence from an Enterprise Digital Platform

We investigate how the sharing of peer success on an enterprise digital platform influences other workers’ work effort. We focus on one important advantage that organizations gain from using digital platforms—the ability to regulate the content of the messages by incorporating various elements about peers. Specifically, we examined two types of peer success messages: messages that highlight a peer’s effort (i.e., effort-focused success messages) and messages that highlight a peer’s ability (i.e., ability-focused success messages). Using data from a group of sales workers in an information technology service company, as well as an experiment with online participants, we found that both ability-focused success messages and effort-focused success messages can motivate workers to work harder, although we observed important heterogeneity in the responses. In particular, workers’ responses to effort-focused messages remained strong regardless of social distance between the worker and the peer. In contrast, workers’ response to ability-focused messages was stronger when the messages praised the ability of peers who were socially close but not that of peers who were socially distant.

Dispute Resolution Strategies in Construction Projects to Mitigate Impacts on Time Performance – Project Owner's Perspective

Abstract Disputes in the global construction industry are increasing every year. This is also in line with what is happening in the Indonesian construction industry. PT. XYZ, one of the pulp and paper producers in Indonesia., was the project owner of 128 construction contracts for the company's production facility development services from 2015 to 2021, had experiencing disputes on 45 of those contracts or 35.2% of the total construction contract services. The trend on time taken to resolve those disputes was observed to be 16.38 months on average, which was considered too long. The delay in handling these disputes will result in losses for both the owner and the contractors. The purpose of this study is to analyze the strategy of selecting dispute resolution methods for each identified cause of disputes in the construction industry in Indonesia. This study has identified 13 causes of disputes and 10 dispute resolution methods in Indonesia. A survey questionnaire that using Pair Comparison Analysis has been sent to professionals in the construction industry in Indonesia, questioning about their preference of dispute resolution method for every cause of dispute. The results of the data analysis show that there is a difference process in the dispute resolution methods for each cause of dispute. Although, Negotiation predominantly first ranks in dispute resolution. Meanwhile, for all causes of disputes, all respondents have an agreement that Arbitration and Litigation are the last methods in dispute resolution method in the construction industry in Indonesia. Keywords: Disputes; claims; sources of disputes; disputes resolution methods; time taken to resolve disputes, construction industry; Indonesia

Ola and The Dual Price Estimation - A Game Changer or A Loss?

"In the battle between fair pricing and profit margins, where does Ola's price estimation strategy truly stand?" Ola is one of India’s leading app-based ride service companies that have transformed the way people daily travel across the country. By providing convenient and accessible transportation services, Ola has gained a significant share in the market in India and globally. However, as the company has grown, it faces new challenges, particularly regarding fare estimation and driver payout. Recently, Ola has introduced a ride fare estimation system that provides its customers with two fare ranges. This focus on offering transparency has led to dissatisfaction among both drivers and passengers, as drivers increasingly demand higher pay, often leading to fare conflicts.

ANALYSIS OF THE ISLAMIC BUSINESS ETHICS APPLICATION AND ITS URGENCY IN BUSINESS UNITS OF COMMUNITY ORGANIZATION

This research aims to analyze the application of Islamic business ethics in community organization business units and their urgency for the continuity of these business units, based on the perceptions of the actors and consumers, by taking case studies of business units within the DPP Wahdah Islamiyah in Makassar City. This research is field research using descriptive statistical analysis techniques. The research results show that Islamic business ethics, in the form of monotheism, justice, trust, and benevolence, have generally been applied to business units within the Wahdah Islamiyah DPP in Makassar City. Apart from that, the Islamic business ethics that have been implemented have great urgency in the management and service of business units, including as a factor that can bring blessings, create a work environment that is fair, inclusive, dignified, and in accordance with Islamic law, increase customer trust, and other parties so as to provide benefits to the company, improve, and provide excellent service to all parties because these ethics can support business management in accordance with company service guidelines, SOPs, and agreed rules. Keywords: Ethics, Business, Islam, Wahdah Islamiyah

Business Development Strategy in Telecommunication Company at PT XYZ

The rapid and dynamic growth of the telecommunications and information industry in the era of Society 5.0 presents significant challenges for telecommunication providers, including PT XYZ, a leading telecommunications service company in Indonesia. This study aims to analyze internal and external factors affecting PT XYZ's business revenue, formulate alternative strategies, and prioritize business strategies to address challenges and enhance revenue. Using qualitative methods, data collection involved observation, interviews, surveys, and literature reviews, drawing from primary and secondary sources. The study employed SWOT, PESTLE, and Porter’s Five Forces analyses to evaluate the company’s environment comprehensively. Findings indicate that PT XYZ is positioned in cell I (Grow and Build) in the IE matrix, with IFE and EFE scores of 3.851 and 3.0, respectively. Recommended strategies include market penetration, product development, and integrative strategies such as ERP implementation to enhance operational efficiency and adapt to technological changes. The study underscores the importance of creating a diverse portfolio of customer-driven technology products and expanding market reach while adopting effective risk management practices. These strategies are expected to sustain PT XYZ’s competitive position and drive revenue growth in the telecommunications industry.

Implications of Digital Operations Management Strategies for Chinese Retail-based Service Companies A Case Study of Service-oriented Companies Starbucks

Under the impetus of digitalization, China's retail service industry can no longer achieve higher development through traditional operation and management modes, so it is necessary to explore digital operation and management strategies that are suitable for China in the wave of the development of digital economy. This paper takes Starbucks, a global coffee chain, as an example to explore the favorable reference and inspiration provided by the digital operation management strategy to Chinese retail service enterprises. By analyzing the main reasons that motivate Chinese retail-based service enterprises to undergo digital transformation, and using Starbucks' digital transformation strategy as a case study, this paper concludes that Chinese service-oriented retail enterprises have to follow the development mode of integrating online and offline in digital transformation. China's retail-based service industry can mainly start from four major aspects in the process of digital transformation, namely, the inclusion of digital technologies, optimisation of supply chain management, innovation in marketing, and establishment a new talent training model. To promote the continuous development and innovation of the enterprise through the adoption of concrete and implementable measures.

Apparent digestibility of proteinaceous feed ingredients from animal and plant origin for two tropical species snubnose pompano Trachinotus blochii and mangrove red snapper Lutjanus argentimaculatus

Apparent digestibility coefficients (ADC) of protein and energy in a selection of ingredients of animal origin and plant origin were determined for snubnose pompano (Trachinotus blochii) and mangrove red snapper (Lutjanus argentimaculatus). Apparent digestibility coefficients (ADCs) were determined using a reference diet with yttrium oxide as an inert marker and test diets that contained 70 % of basal mash and 30 % of the feed ingredient being evaluated. Snubnose pompano and mangrove red snapper with an initial average body weight of 733.1 ± 92.3 g and 386.7 ± 37.7 g respectively, were fed with the diets for a period of 7 days before collecting faecal samples. The fish were sedated, and faeces were carefully stripped. The faecal samples, ingredient samples, and the diets were subjected to chemical analysis to determine the content of yttrium, protein (nitrogen) and energy. Diet apparent digestibiltiy coefficients (DADC) were determined, and these DADC values were used to derive the ingredient apparent digestibiltiy coefficients (IADC) using the diet substitution approach methodology. Ingredient protein digesitbilities ranged from 82.9 % to 112.3 % in snubnose pomano and were typically higher for soybean meal (Sparos Lda), whereas in mangrove red snapper the ingredient protein digestibilities ranged between 52.1 % and 99.9 % and were typically higher for corn gluten meal (Arabian Agricultural Services Company, ARASCO). Ingredient energy digesitbilities for snubnose pompano ranged from 55.2 % to 115.6 % and were typically highest for wheat gluten (National Aquaculture, NAQUA), whereas ingredient energy digestibilities ranged between 40.3 % and 93.3 % in manrove red snapper and were typically higher for fishmeal (United Marine Products, UMP). In comparison between the two species, the analysis revealed a weak correlation in both diet and ingredient digestibilities for protein and energy. Consequently, the use of digestibility data within species at the same trophic level necessitates a prior assessment when other factors are involved.

Riding on uncertainty: Leveraging human agents and service robots during service delivery

This study examines customer response to human and robot service encounters under different service uncertainty levels. Guided by uncertainty management and service encounter needs theories, we argue that service uncertainty will moderate the effect of service encounters (humans vs. robots) on the perceived utility and rapport of customers. The results of two experiments show that under high service uncertainty, robots are perceived by customers to have higher utility than humans. Meanwhile, when the service uncertainty level is low, human agents will be perceived to demonstrate higher rapport than robots. The results further show that service uncertainty can moderate the mediating effect of perceived utility and rapport in the relationship between service encounters and customer satisfaction. Acknowledging service uncertainty, we identify the theoretical implications of human–robot interactions and provide practical suggestions to hospitality and service companies for devising effective strategies to manage the technological transformation of their service delivery.

Are Intercultural Situations a Problem? A Strenght and Self Readiness Provisioning in Penang, Malaysia

Population growth is very high and is not balanced with the availability of jobs, resulting in uncontrolled poverty. Until now, unemployment is still a crucial problem for the Indonesian government. With minimal levels of education and skills, these job seekers have to compete with each other. This condition ultimately became the trigger for mass labor mobilization between countries carried out by the government. To alleviate poverty, the government implemented a program to place Indonesian Migrant Workers (TKI) abroad. The government's role in this program is focused on aspects of training, protection and providing various conveniences to related parties, especially TKI and Indonesian Migrant Worker Placement Services Companies (PJTKI). The aim of this community service is to empower informal workers and learning sector facilitators by strengthening the individual potential of the Indonesian Community Association (PERMAI) Pulai Pinang with a differentiated learning approach that favors the informal sector workers themselves, as well as an effort to adapt the adjustment process to the work community which exists. In Malaysia, adjustment includes interest, strengthening one's potential, and individual readiness to achieve increased productivity results. The solution is to strengthen individuals and/or facilitators in differentiated learning with a learning pattern approach that focuses on increasing productivity levels, through several stages. Stage 1: Map and collect data on initial partner conditions; Stage 2, Socialization through discussions with partners regarding implementation preparations, implementation time, members involved and service topics at Partners; Stage 3: Training and empowerment of differentiated learning and learning pattern approaches that focus on increasing productivity levels; Stage 4: Assistance in implementing learning approaches to learning patterns that favor increasing productivity levels; Stage 5: monitor and evaluate all partner activities; Stage 6: Follow-up on program implementation.

FAKTOR – FAKTOR YANG MEMPENGARUHI PENGGUNAAN SISTEM INFORMASI AKUNTANSI

The objective of this research is to analysis the influence of top management support and formalization of development of systems information on using accounting information systems. Population in this study are 46 of Hospitality Service Company in Semarang City. The respondents are the employee in Hospitality Service Company that work in accounting and finance department. The sampling method use convenience sampling methods. Data analysis that used for this research is structural test using SmartPLS. The result of this research found that top management support has positif effect on use of accounting information systems. However formalization of development of systems information has not effect on use of accounting information systems.

Influence of Intellectual Stimulation on Organizational Performance of Water Service Companies in Western Region, Kenya

Leadership practices remain a major challenge facing many organizations with a significant impact on performance. Because leadership is crucial for achieving organizational performance and gaining competitive advantage, intellectual stimulation styles of leadership are lacking. This matter seems contentious as is the case, since the prevailing global business environment has become dynamic and challenging for most organizations. Therefore, to attain a remarkable performance in the current volatile and competitive socio-economic environment, a combination of buoyant leadership practices is essential. This study sought to ascertain the influence of intellectual stimulation on the performance of water service companies in the Western Region, of Kenya. The study was anchored on institutional theory. The research followed a positivist research philosophy and used a descriptive and correlational research design. The target population was 638 with a sample size of 245 employees who comprised 97 Top level Managers, 149 Technical Staff and 392 Support Staff from four purposefully selected Water service companies. For data collection close-ended questionnaires were used. A pilot study was done by Siaya-Bondo Water and Sanitation Company. To test validity, the study used content, construct, and face validity. Data was analysed using descriptive statistics which included frequencies, percentages, mean and standard deviation while inferential statistics employed simple linear regression. The results were presented in tables. The study found that intellectual stimulation had a positive and significant correlation effect on the performance of water service companies in Western Region, Kenya by 0.589 units (β1=0.589, p=0.000). Thus, the null hypothesis that intellectual stimulation has no significant influence on the performance of water service companies in Western Region, Kenya is rejected, as intellectual stimulation positively and significantly impacts organizational performance. The study thus concludes that intellectual stimulation can develop employees periodically when given leadership roles where they can be allowed to make important decisions and also be able to participate in decision-making as leaders, hence relying on personal judgment in making those important decisions. The findings of this study contributed to the knowledge gap and linked intellectual stimulation leadership that develops employees periodically; the study recommends by giving leadership roles, employees can be allowed to make important decisions and also participate in decision making as leaders.

Influence of Advertising on Platform YouTube on Interest in Buying Netflix Services Products

The development towards digital has made many changes that have occurred in various aspects of human life. In this era, many social media applications have sprung up which are certainly a means of entertainment for some people. With the increasing frequency of access to social media, several product or service companies advertise their products or services on social media, one of which is Netflix. One of the social media that they use to advertise their services is Youtube. This is becausee YouTube has become one of the most frequently accessed social media by people. This study uses a quantitative method with a correlational approach. The population contained in this study were 82 students of the Communication Science study program, Universitas Negeri Jakarta, 2019. Sampling in the study using probability sampling method by means of simple random sampling. The number of sample taken was 68 respondents based on calculations using the Slovin formula. From this study, the results obtained are that there iss an influence between ads on Youtube platform on students buying interest. This is evidenced by calculations using t count and t table and significance analysis. In addition, Netflix advertisements on Youtube have a direct relationship with the variable Y with a constant value of 4.228. Therefore, it can be ignored that Ads on Youtube Platform have an influence on the interest in buying Netflix service products.

European Pharmaceutical Industry Medical Information: A Role to Play in the Provision of Medicine-Related Information to Patients.

European pharmaceutical companies have a professional and legal obligation to provide objective, factual and non-promotional medicine-related information to both healthcare professionals (HCPs) and patients on request and have establishedMedical Information services to fulfil this need. Also, medicines are supplied with a package leaflet for patients and/or users-this usually includes the contact details for the company's Medical Information service. There is a large scale of patient enquiry interactions across the European region. A survey conducted in 2021 by the Medical Information Leaders in Europe (MILE) association revealed that 21% of all enquiries managed by Medical Information services in 2020 were from non-HCPs. Eighteen companies collectively managed over 140,000 non-HCP enquiries-while supporting so many patients, this is also a potentially rich source of insights to real-life patient experiences. When interacting with patients, companies are cautious not to interfere with the relationship between the patient and their HCP. This can limit the information provided, with many being referred to their busy treating physicians. Unfortunately, this approach can fall short of patients' expectations or needs. MILE recognises the potential to be more helpful and companies are keen to evolve to deliver more patient-centric support. MILE member companies have collaborated in the collation and publication of best-practice principles for handling unsolicited requests for medicine-related information from patients, caregivers and members of the general public (MOPs). This will help improve accessibility to quality information support, harmonise the patients' experience and build confidence in the pharmaceutical industry services. MILE continues to invite stakeholders, including patient associations, HCPs, pharmaceutical companies, regulators and national industry associations to engage and help advance these core principles for handling patient enquiries. This publication does not constitute legal advice; decision making and accountability remains with each pharmaceutical company.

Evaluating customer satisfaction in digital services companies: challenges and opportunities

This study investigates the factors that influence customer satisfaction in the dynamic landscape of digital service companies. The research addresses the growing need to understand customer perceptions in this rapidly evolving market, where traditional approaches to customer satisfaction may not fully capture the complexities of digital experiences. The study aims to identify the key factors that contribute to customer satisfaction in digital service companies, exploring the impact of factors such as ease of use, security, and customer support. A quantitative methodology, using surveys and statistical analysis, was used to collect and analyze data from a sample of customers of digital service companies. The results reveal that although customers highly value ease of use, speed of transactions, and security, other factors such as clear presentation of information and access to additional services also play a significant role in shaping their overall satisfaction. The study concludes that understanding and addressing these diverse customer needs is crucial for digital service companies to improve customer experience, foster loyalty, and maintain a competitive advantage in the digital marketplace.

Effect of Extreme Weather Conditions on Delivery Services of India Post and Private Couriers in Uttar Pradesh

The impact of extreme weather conditions on delivery services, including India Post and private couriers, is increasingly becoming a concern in Uttar Pradesh, India. This paper explores how severe weather events such as heavy rains, floods, heat waves, and storms disrupt the logistical operations of these services. The study highlights that extreme weather can lead to delays, damaged goods, and operational inefficiencies due to road blockages, infrastructure damage, and health risks for delivery personnel as per Pekka L. et-al (2014). India Post, with its extensive rural reach, and private couriers, which focus on urban areas, both face challenges in maintaining timely deliveries. While technological interventions like GPS tracking and route optimization are being used, infrastructure improvements and weather-resilient planning are needed to mitigate these disruptions. The study is an attempt to understand the probable impacts on delivery service and the company of India Post and private courier companies due to various weather conditions such as delay in delivery, concern about safety of shipment, and delivery person, financial loses, risk of accidents, blockage of roads, time sensitivity of parcel etc. These challenges may be faced by both India Post and private courier service companies. Apart from ascertaining the effects and impacts, this study also emphasizes the necessity for adaptive strategies to ensure the continuity of delivery services and to safeguard the safety of parcel and staff involved in delivery amidst climate uncertainties in Uttar Pradesh.