Sensemaking Process Research Articles

Sensemaking in organizational storytelling: From linear storytelling to antenarrative

Storytelling can be considered good professional practice for organizational communication as it resonates with stakeholder audiences and contributes to the process of sensemaking. This paper challenges two key assumptions that underpin storytelling in an organizational context. The first assumption is that clarity is the goal of storytelling and therefore linear modes of organizational storytelling should be used to reduce complexity to achieve clarity of understanding of organizational messages. The second assumption is that organizational storytelling consists only of the stories an organization tells about itself, and multiple understandings or ‘mixed messages’ are ‘noise’. This paper will argue that the storytelling concept antenarrative – or narrative fragments that can form emergent storytelling episodes – will expand the parameters of sensemaking in organizational storytelling. Furthermore, listening to emergent storytelling episodes can provide insights into prospective sensemaking, which has implications for organizational storytelling practices in our digital age. Putting antenarrative alongside concepts such as ‘listening’ and ‘engagement’ helps to improve organizational storytelling to work toward more effective organizational communication practice and respond to the challenges of complexity in storytelling, entanglements of the porous organization, and digital disruption.

‘I do feel proud that almost everyone I know voted’: The emotional foundations of dutiful citizenship

Democratic politics in many parts of the world seems increasingly characterised by intense emotions, bitter divisions and growing polarisation. Amidst this charged political atmosphere it is a common refrain that an emotional politics forfeits rational dialogue and threatens our democracy. In contrast to such claims this article argues that emotions are central to citizenship and political participation. Drawing upon qualitative archival material from the British Mass Observation Project (1983–2017) the article explores the enduring emotional dimensions of dutiful citizenship. Civically engaged respondents experienced electoral politics emotionally and with a striking intensity. In contrast to accounts which associate dutiful citizenship with dry notions of duty, responsibility and obligation, this article begins an exploration of the emotional underpinnings of dutiful citizenship; the deep and abiding feelings citizens can have towards democratic politics and their political engagement. Findings indicate that a wide range of emotions are central to the evaluative and sense-making processes of dutiful citizens and the ways in which they are mobilised for sustained political engagement. The article concludes by suggesting that a focus on the emotional and expressive aspects of dutiful citizenship may help to cultivate committed young democrats for the future.

Multimodal Sensemaking and Sensegiving Processes of Discursive Threat Appraisal in Environmental Crisis Communication

ABSTRACTThis study investigates how multimodal sensemaking and sensegiving processes of discursive threat appraisal are employed by global movements in their environmental crisis communication when disclosing how corporate commitments are failing to reduce the global plastic pollution. The theoretical framework includes perspectives on global sticky crises, threat appraisal, framing, crisis sensemaking and sensegiving, and multimodal discourse. Empirically, a series of brand audits reports of #breakfreefromplastic global movement are systematically examined. The analytical focus transcends the usual monomodal approach and is directed towards the multimodal interplay that builds strategic discourses through images and texts. Findings details, on the one hand, the multimodal discursive sensemaking processes of content enrichment and appeal bolstering as well as their outcomes related to the building of common sense, new sense, and non‐sense; on the other hand, they clarify how prognostic, diagnostic, and motivational framing tasks are accomplished in environmental crisis sensegiving by the global movement. This study provides insights useful to corporations when reevaluating their own crisis sensemaking and sensegiving in corporate communications and, ultimately, contribute to changing risky corporate behaviour toward more effective and ethical environmental crisis prevention and communication.

Employees Perceive Planned Organizational Change: Insights from a Workspace Change Project in the German Insurance Industry

Based on a symbolic–interpretive and social–constructivist research approach, this longitudinal study explores how employees perceive workspace changes. Rich empirical processual data that were continuously collected during the change process were used to analyze workspace changes as a new type of organizational change, thereby contributing to sensemaking research. Three types of change recipients from employees’ responses to a workspace change based on differences in their underlying cognitive, behavioral, and affective patterns throughout the sensemaking process were identified: those with positive attitudes and perceptions, those with negative attitudes and perceptions, and those exhibiting a change toward positive attitudes and perceptions. As a practical contribution, change agents and leaders can gain insights and guidance for managing different employees by considering the individual patterns that trigger changes in employees’ perceptions throughout the change process. These insights about sensemaking also contribute to organizational development and change management research.

"It Is What It Is" - The Lived Experience of Women With Breast Cancer Undergoing Axillary Lymph Node Dissection.

The lived experience of women undergoing axillary procedures as part of their breast cancer (BC) treatment remains unexplored. This lack of in-depth understanding could hamper implementation of person-centred care, which is concerning because BC is the most common form of cancer in women. The aim of this study was therefore to explore the lived experiences of women undergoing axillary lymph node dissection (ALND) due to BC. Twelve women with a mean age of 59 years were interviewed about their lived experiences of axillary procedures as part of their BC treatment. The interviews were recorded, transcribed verbatim, and analysed using a phenomenological hermeneutical method. This narrative method enabled the researchers to reinterpret the worlds of the women with BC, as reflected in the data. The naïve understanding, ie, the meaning of the text as a whole, revealed that the participants were in a process of accepting and adapting to their life after ALND involving adjuvant chemotherapy and/or hormonal therapy. Thus, six main themes emerged in the thematic structural analysis illustrating the meaning of acceptance and adaptation when suffering from BC and undergoing a treatment trajectory, ie, establishing coherence, adjusting to treatment, safeguarding social belonging, re-defining oneself, feeling vulnerable, and accepting one's circumstances. If healthcare professionals provided structure and consistency, the women's treatment and lived experiences made sense; the women experienced more certainty, freedom, and meaningful social interactions. Uncertainty occurred when the women became lost in their own sense-making process, leading to low self-efficacy. There is a need for a paradigm shift in surgical care from viewing women with BC as anatomical constructions in need of repair to deeply understanding that they are persons with an illness who require ongoing self-management support.

Emerging Infectious Disease Outbreak Response: Exploring the Sensemaking Process of an Expert Advisory Group

ABSTRACTThe COVID‐19 pandemic has highlighted the importance of crisis research, particularly in the response phase. This research explores long duration crisis sensemaking of an Expert Advisory Group (EAG) during an emerging disease outbreak which has implications for the conduct of COVID‐19 public inquiries. The members of the Ontario SARS Scientific Advisory Committee (OSSAC) for the 2003 SARS outbreak in Canada, provide the context for this study. Among their duties, these experts were tasked to write directives (mandated protocols) that govern all aspects of hospital life, such as the protocol for transferring SARS patients. Data were collected in multiple forms, including: public inquiry reports, meeting minutes, newspaper articles, and interviews. Following a constructivist grounded theory strategy, several iterations of data collection and analysis were completed. The findings include a conceptual framework that depicts the sensemaking process and illuminates the relationship between retrospective (after an event has occurred) and prospective (future‐oriented) sensemaking.

“It Doesn’t Make Sense”: Professional Skepticism As Sensemaking

SUMMARY Professional skepticism is a fundamental yet complex aspect of auditing. To understand how auditors exercise skepticism in practice, Xu, Yang, and Fukofuka (2023) conducted qualitative research based on stories provided by auditors. The study identified that professional skepticism is like a sensemaking process. It is triggered and unfolded through auditors’ actions and interactions with their audit teams and clients. These findings highlight the importance of understanding how auditors act, converse, and interact with clients to effectively exercise professional skepticism, which has important implications for auditing firms and practitioners.

Playful enactive interventions can enhance agency, empathy and social integration in children

Theoretical frameworkPlay is vital for children's healthy development and growth. According to the enactive framework, play can foster socialization, self-regulation and cognitive processing. When children become active participants in pleasurable activities, they engage with their environment in diverse ways, engendering new meanings and transforming existing ones. Previous studies have shown that social integration and agency can be cultivated from an early age. Purpose or motivationIn the current study we review prior research, taking into consideration the enactive approach. From this perspective, we revalue play as a particularly fruitful activity, which enables embodied interactions between peers, contributing to participatory sense-making processes. This study examines the impact of playful enactive interventions on transformative agency and social integration. MethodsThe study involved 161 children aged 6–8 years, who attended four schools in Bariloche, Argentina. We conducted enactive interventions which propitiated playful affective instances through non-competitive play and self-awareness practices. Quantitative and qualitative analyses were performed to evaluate changes in social integration and agency in children. ResultsThe children showed changes both in the social domain - including peer relationships, empathy and classroom climate - and in their capacity for agency and emotional regulation. In addition, most children reported that they continued to use the self-awareness practices in stressful situations outside of school. ConclusionThe present study reveals that playful enactive interventions can foster agency and empathy during childhood. Embodied experiences within playful contexts may have enabled participatory sense-making processes that contributed to the recreation of peer relationships.

Transnational Intersectionality at Sea: Gender, Appearance, Ethnicity, Age and Marine Knowledge Production

<p>Knowledge production is inherently social, as humans interpret their environment. Scientific knowledge production differs from non-scientific ones in their systematic data collection for validation, yet both involve a social element shaping our understanding of the world. The article investigates social contestation processes as part of knowledge producing processes on a German research vessel and in German and Brazilian marine science institutes with a particular focus on the social identity markers of gender, ethnicity, and age and how they affect team-based sense-making processes. Methodologically, our research draws on participant observation of following marine scientists and associated non-scientists in their daily working routines, as well as semi-structured interviews on a research vessel in 2021 and in marine science institutes from 2022 to 2024. Conceptually, the research follows approaches of the Sociology of Knowledge (Keller et al., 2018) and intersectional approaches (Grabe & Else-Quest, 2012; Patil, 2013) that integrate transnational experiences across national borders and other (physical) boundaries. Based on the empirical research, we assess transnational intersectional sense-making practices at sea. Our findings show that 1) (sexual) harassment in marine knowledge production processes occurs independent of localities, 2) intersectional discrimination at sea leads either to emancipation processes or to withdrawal, 3) tensions especially arise between scientists and non-scientists, which broadens the gap between these social groups and knowledge systems. We conclude by providing recommendations for increased intersectional and female workforce at sea and in marine sciences, so that the doing of research and work at sea can be more inclusive, equal, and safe.</p>

The Vitalistic Ecology of Death: An Autoethnographic Journey Through Bereavement and Loss

With this autoethnography, it is my intention to explore experiences of bereavement and loss through the diffractive lenses of cultural intra-actions with literary texts, narratives, and sensory affordances. Bringing my own biographic experience of grief into these pages allows me, as a researcher, to make sense of death and its rituals, fundamental for healing purposes. I wonder: What does the affective materiality of bereaving do? My lived experience helps me to connect empathically and compassionately to events by looking at how society went through the impossibility of delivering care to the dead and their families during COVID-19 lockdowns and by questioning the “crisis of care.” To conclude, I reflect on how autoethnography can be a sensemaking process, leading to healing, opening to reflexivity, and reaching out to socially relevant questions about practices and ethics of care.

Redefining Spectral Data Analysis with Immersive Analytics: Exploring Domain-Shifted Model Spaces for Optimal Model Selection.

Modern developments in autonomous chemometric machine learning technology strive to relinquish the need for human intervention. However, such algorithms developed and used in chemometric multivariate calibration and classification applications exclude crucial expert insight when difficult and safety-critical analysis situations arise, e.g., spectral-based medical decisions such as noninvasively determining if a biopsy is cancerous. The prediction accuracy and interpolation capabilities of autonomous methods for new samples depend on the quality and scope of their training (calibration) data. Specifically, analysis patterns within target data not captured by the training data will produce undesirable outcomes. Alternatively, using an immersive analytic approach allows insertion of human expert judgment at key machine learning algorithm junctures forming a sensemaking process performed in cooperation with a computer. The capacity of immersive virtual reality (IVR) environments to render human comprehensible three-dimensional space simulating real-world encounters, suggests its suitability as a hybrid immersive human-computer interface for data analysis tasks. Using IVR maximizes human senses to capitalize on our instinctual perception of the physical environment, thereby leveraging our innate ability to recognize patterns and visualize thresholds crucial to reducing erroneous outcomes. In this first use of IVR as an immersive analytic tool for spectral data, we examine an integrated IVR real-time model selection algorithm for a recent model updating method that adapts a model from the original calibration domain to predict samples from shifted target domains. Using near-infrared data, analyte prediction errors from IVR-selected models are reduced compared to errors using an established autonomous model selection approach. Results demonstrate the viability of IVR as a human data analysis interface for spectral data analysis including classification problems.

Implementing B-BBEE: Leader Experiences in the South African Banking Industry

Orientation: Large banking institutions in South Africa remain complex organisations facing a myriad of challenges as they navigate the Fifth Industrial Revolution (5IR) and strive to remain relevant. A significant challenge relates to how these organisations can utilise Broad-Based Black Economic Empowerment (B-BBEE) to create diverse and inclusive teams for organisational success and sustainability.Research purpose: To explore the experiences and sense-making processes of senior leaders tasked with the implementation of affirmative action as part of a B-BBEE strategy as they navigate this responsibility within a South African bank.Motivation for the study: To shine on the complex experiences of senior leaders tasked with implementing affirmative action within a B-BBEE strategy in a large financial institution.Research approach/design and method: A qualitative interpretivist case study was applied to explore senior leaders’ negotiation of their perceptions and experiences of leading the implementation of B-BBEE in a large bank. Ten semi-structured interviews were utilised as the main data generation tool.Main findings: Study reveals how senior leaders hold strong convictions about the value of diversity and inclusion in the workplace. This included the continued necessity for legislation such as B-BBEE given South Africa’s racial history and existing personal biases that impact workplace diversity and inclusion. The study further reveals that senior leaders believe that B-BBEE is poorly implemented and attribute this to the tension leaders experience between diversity and performance, a lack of organisational policies and practices required to hold leaders accountable for B-BBEE implementation and leaders who lack the skills and expertise required to successfully create diverse and inclusive work environments.Practical/managerial implications: Positive contributions to diversity and inclusion policies and practices, leadership development and transformation of the banking organisations in South Africa and the industry at large.Contribution/value-add: Banking institutions as large market players can play a significant role in leading workplace transformation through improved implementation of diversity and inclusion legislation and principles within B-BBEE.

Music Listening as Exploratory Behavior: From Dispositional Reactions to Epistemic Interactions with the Sonic World.

Listening to music can span a continuum from passive consumption to active exploration, relying on processes of coping with the sounds as well as higher-level processes of sense-making. Revolving around the major questions of "what" and "how" to explore, this paper takes a naturalistic stance toward music listening, providing tools to objectively describe the underlying mechanisms of musical sense-making by weakening the distinction between music and non-music. Starting from a non-exclusionary conception of "coping" with the sounds, it stresses the exploratory approach of treating music as a sound environment to be discovered by an attentive listener. Exploratory listening, in this view, is an open-minded and active process, not dependent on simply recalling pre-existing knowledge or information that reduces cognitive processing efforts but having a high cognitive load due to the need for highly focused attention and perceptual readiness. Music, explored in this way, is valued for its complexity, surprisingness, novelty, incongruity, puzzlingness, and patterns, relying on processes of selection, differentiation, discrimination, and identification.

Principals’ Use of Leadership Metaphors in Three Urban Junior High Schools in Taiwan

Principals utilize leadership metaphors to guide teachers in implementing educational, curriculum, and institutional/structural change. This study explores how principals employ metaphors to drive school change and presents a two-year qualitative case study of three urban junior high schools in Taiwan. During the first year, the researcher observed and participated in school meetings, collecting documents and data from the perspectives of principals, teachers, and parents. In the subsequent year, in-depth interviews were conducted with three principals. The findings demonstrate that principals who incorporate metaphors into their collective sense-making processes in leadership can facilitate social change and foster innovation in education.

Ngadhu Mirrul-gu yanha-bili-nyi: I went to Mirrool when told

ABSTRACT This research shares the beginning foundations for a practice-led process of relational sense-making centring on the Mirrul Creek on Wiradyuri Country as a case study in a decolonising and indigenising arts practice. Utilising a hybrid research methodology analogous to feeling and hearing country as research, the research utilises a critical locatedness or embodied process (a being on Country in situated cognition), a practice of toponymy (decolonising, indigenising and reinhabiting maps and archives) and producing creative works (which reflect the practicalities and findings of the processes). These all circle in iterative loops and form three strands of a weave that hold each other in meaningful tension. The programme of initial research results in several creative works that utilise a contemporary drawing practice that foregrounds the importance of thinking with country, through the cosmology of the country. The research indicates several exciting spaces for future research in making the unseen, seen.

"Being Simple on Complex Issues" - Accounts on Visual Data Communication About Climate Change.

Data visualizations play a critical role in both communicating scientific evidence about climate change and in stimulating engagement and action. To investigate how visualizations can be better utilized to communicate the complexities of climate change to different audiences, we conducted interviews with 17 experts in the fields of climate change, data visualization, and science communication, as well as with 12 laypersons. Besides questions about climate change communication and various aspects of data visualizations, we also asked participants to share what they think is the main takeaway message for two exemplary climate change data visualizations. Through a thematic analysis, we observe differences regarding the included contents, the length and abstraction of messages, and the sensemaking process between and among the participant groups. On average, experts formulated shorter and more abstract messages, often referring to higher-level conclusions rather than specific details. We use our findings to reflect on design decisions for creating more effective visualizations, particularly in news media sources geared toward lay audiences. We hereby discuss the adaption of contents according to the needs of the audience, the trade-off between simplification and accuracy, as well as techniques to make a visualization attractive.

Are narrative story stem methods valid in “non-Western” contexts? A systematic review

Narrative story stem techniques (NSSTs) offer insight into attachment and other representational aspects of preschool to young school aged children’s inner lives. While the method moved into the academic and clinical mainstream some 35 years ago, their applicability to “non-Western” contexts remains little understood. This synthesis comprises 31 NSST studies of samples from parts of Africa, East Asia, Latin America, and the Middle East, and from US and UK ethnocultural minoritized backgrounds. In the reviewed studies, three specific NSSTs dominated, story stems were used most to evaluate attachment, and some were clinically focused. However, there was also a strong cultural focus and over half of samples were socioeconomically disadvantaged. Studies revealed both universal and culturally specific features of NSSTs. Attachment distributions were as expected, given the high clinical risk in pooled samples (49% secure, 19% avoidant, 12% ambivalent, 20% disorganized), including by clinical and socioeconomic risk status. Gender differences were similar to “Western” findings. However, the growing evidence for convergent validity across cultural groups is tempered by low reporting of psychometrics. Narratives may sometimes reflect children’s unintended interpretations of the task and therefore not activate internal representations, or may reflect reality but lack equivalent meaning in coding schemes. We discuss how researchers and clinicians can enhance the validity of NSSTs by considering the role of culture in the sense-making process. Pending further validation work, NSSTs have the added potential to give a voice to young children from underrepresented backgrounds.

Sensemaking through crisis: critical care pharmacist (CCP) leadership during COVID-19

Purpose The purpose of this study is to understand how critical care pharmacists (CCPs) coped during the COVID-19 crisis by investigating what sense-making and leadership processes were evident during the crisis. Design/methodology/approach Data from ten semi-structured interviews of lead CCPs across different National Health Service organisations in the UK was analysed through a thematic process. Findings The findings identified that strong pre-existing relationships and high levels of trust play a significant role in successfully navigating a crisis. Four sense-making processes seem important to building and maintaining these relationships and trust, namely, identifying cues for change; authoring and labelling; interpretation and storytelling; negotiation and deliberation. Originality/value The research also highlights the need for organisations to acknowledge the leadership roles undertaken by CCP teams and leverage this role by investing in leadership training, thereby increasing resilience and preparedness for future storms or crises on the horizon.

Foreign Director Exit in the Midst of Deteriorating Bilateral Political Relations

Amid global geopolitical realism pushing for a race of hegemonic rivalry nowadays, an outflow of global human talents is a pressing organizational concern. Our study draws attention to the underexamined phenomenon of the exit of foreign directors from their host countries during geopolitical tensions. Theorizing from a sensemaking logic, we posit that the deterioration of bilateral political relations serves as an unexpected event that activates foreign directors’ schemas for dual identity conflict, propelling them to react behaviorally to such identity threats by exiting the board in the host country. In addition, we further posit that the sensemaking process is contingent on how the foreign director draws cues from the embedded social context, including organizational identification, socialization and homophily effect, and socioemotional climate. Our empirical analyses from a sample of 1,014 foreign directors in China from 1999 to 2018 provide strong and robust support for the hypotheses. This study instills important theoretical insights into the transcending impacts of international relations and geopolitics, international governance and foreign directors, and the situated cognitive process of sensemaking regarding the intertwining effects of cognitive schema and social contexts.

Collaborative construction of meaning: facilitating sensemaking moments through aesthetic knowledge generation

ABSTRACT In times of accelerating digital transformation processes, it is of crucial importance to convey the meaningfulness of digital work processes to stakeholders. In the current research, the authors provide means for exploring immersive digital interaction for collaborative meaning construction. Thereby, Knowledge Management (KM) activities comprise instantiating and guiding individual and collective sensemaking processes, focusing on the effects of aesthetics and embodiment, i.e. human senses, and the human body. When performing actions in digital sensemaking stakeholders attribute meaning to work tasks through embodied agency and aesthetic performative awareness. The contribution demonstrates how active and traceable knowledge generation can be induced. Knowledge generation needs to be accompanied by an aesthetic coding scheme targeting shared perception and knowledge elicitation.