The article is devoted to the theoretical foundations of organisation and management of the process of countering criminal offences by the Security Service of Ukraine at critical infrastructure facilities. Modern technological systems and their parts related to critical infrastructure facilities are subject to unlawful encroachments. The negative dynamics of the level of threats and losses from criminal attacks on these objects requires solving existing problems, and therefore consideration of issues related to solving existing problems becomes relevant for scientists. The main purpose of the article was to study and solve the problem of organising and managing the process of countering criminal offences by the Security Service of Ukraine at critical infrastructure facilities. The methodological tools of the scientific research were based on theoretical methods of scientific knowledge; analysis and synthesis, logical and generalisation methods. Based on the results of the study, the article substantiates that an effective process of implementing organisational and managerial functions is a crucial element of organisational and tactical activities in the system of protection against criminal offences against critical infrastructure facilities and will contribute to achieving the goal of influencing the determinants of criminal offences at critical infrastructure facilities, while emphasising the importance of interaction with other governmental authorities, private enterprises and international partners. In this regard, the ways of solving the problems are proposed, in particular, the definition of the concept and content of the organisational system of the Security Service of Ukraine’s response to criminal offences at critical infrastructure facilities. In addition, the correlation between the concepts of “organisation” and “management” is determined, and their essence and significance are revealed. Taking into account the results of the study, the article identifies the directions for further scientific research, development of the problems of criminal law aspects of the Security Service of Ukraine’s counteraction to criminal offences at critical infrastructure facilities, as well as the essence and content of special management functions.