Sector In Jordan Research Articles

Corporate Social Responsibility Programs and Employee Retention: The Mediating Effects of Employee Trust in Organization

ABSTRACTThis study aims to examine the impact of corporate social responsibility initiatives on employee retention rates in private hospitals in Jordan. Additionally, this study investigates the mediator function of employee trust in private hospitals regarding the relationship between CSR initiatives and employee retention. A stratified sample of 363 personnel from private hospitals in northern Jordan is used, representing four distinct groups: physicians, nurses, technicians, and administrators. The data analysis uses the structural equation modeling (SEM) technique. The results indicate that corporate social responsibility (CSR) measures and trust in private hospitals in Jordan benefit employee retention. Furthermore, the level of trust in hospitals plays a crucial role in mediating the connection between corporate social responsibility (CSR) initiatives and the ability to retain employees. These findings hold promise for the healthcare sector in Jordan, offering potential solutions to the pressing issue of employee retention and the potential to improve patient care quality significantly.

A hybrid conceptual procurement framework for BIM uptake to enhance buildings' sustainability performance in the Jordanian public sector

PurposeA large portion of the public building projects in Jordan suffers from sustainability performance issues. Therefore, this research aims to develop a hybrid procurement framework to enhance the implementation of BIM in the Jordanian public sector for better sustainable building performance. This study also aims to identify the influence of procurement factors on BIM adoption and usage in the public sector in Jordan and to provide a holistic picture of recent research on technology acceptance and adoption in the construction industry.Design/methodology/approachA qualitative approach was adopted using semi-structured interviews with key stakeholders (n = 12) in Jordan to explore procurement routes issues facing the adoption of BIM and to find proposed measures. Then, the findings of the interviews analysis using conventional content analysis and literature review were used based on a problem-solving approach to develop a hybrid conceptual procurement framework for BIM uptake to enhance the sustainability of building performance. Subsequently, semi-structured interviews were conducted to validate and refine the proposed conceptual procurement framework.FindingsIt was revealed that the deployment of unfavourable construction procurement approaches represents a major hurdle towards BIM implementation. Though essential for enhancing BIM implementation, it is revealed that a fundamental change from the common Design bid build (DBB) to more collaborative procurement approaches remains infeasible in view of the realities that govern the construction industry. Moreover, this study has found the key procurement approach challenges for effective BIM implementation.Research limitations/implicationsResearch is limited to the public sector in Jordan and further qualitative and quantitative testing of the conceptual procurement framework is needed to adjust the framework before large-scale testing.Originality/valueThe developed conceptual procurement framework is the first of its kind and draws a set of procurement approach remedies for the Jordanian public sector to foster the implementation of BIM.

Enhancing financial management in healthcare: The impact of Activity-Based Costing and Time-Driven Activity-Based Costing methodologies in Kordan's private sector in Jordan

This study examines the effectiveness of implementing Activity-Based Costing (ABC) and Time-Driven Activity-Based Costing (TDABC) in Jordan’s private healthcare sector focusing on managing costs while maintaining quality care. A descriptive and analytical approach was adopted involving 213 individuals working in the financial affairs departments of private hospitals in Amman representing various types of institutions. The key variables of interest were the accuracy of cost measurement, expense reduction, cost allocation and various cost management approaches. The main findings indicate that implementing ABC and TDABC significantly improved cost management and cost reduction within these institutions. These systems have been effective in enhancing the accuracy of cost measurement, improving profitability, reducing unnecessary expenses, and achieving better cost allocation, thereby leading to better financial stewardship. This study underscores the critical importance of integrating these systems into healthcare financial frameworks. Moreover, it highlights the need for further training for financial managers and accountants to fully leverage these approaches and contribute to ongoing improvements in healthcare financial management. Additionally, this research presents empirical evidence from an underrepresented region where no prior studies have been conducted, thereby contributing to the existing body of knowledge and offering valuable insights for future initiatives in Jordan. The study also provides useful guidance for implementing these cost-management approaches more broadly in other regions and countries.

Factors Influencing Online Purchase Intention: The Mediating Role of Attitude toward Online Shopping: An Empirical Study in Cosmetics Sector in Jordan

This study aims to determine the factors that influence online purchase intentions in the cosmetics sector in Jordan. The results showed that online sales promotion, electronic word-of-mouth, online product presentation and perceived risk have significantly influenced OPI and attitude towards online shopping, which mediates the relationship between independent variables and online purchase intention in the cosmetics sector in Jordan. The study recommends to examine the same factors in more sectors, as people in different sectors may have different characteristics and distinct behaviors; so, the findings may lack generalizability.

The impact of the earning management practices on performance of bank sector in Jordan

The impact of the earning management practices on performance of bank sector in Jordan

Place-Based Perspectives on Understanding the Value of Sustainable Heritage-Inspired Arts and Crafts in Jordan

This article highlights the challenges of rigorously evaluating and meaningfully communicating the socio-economic impacts of arts and crafts in northern Jordan. This article aims to identify and analyse the challenges confronting place-based arts and crafts industries in Jordan and propose valid policies and practices to address these challenges. The methodology employed involved a comprehensive review of the existing literature to elucidate the challenges faced by heritage-based artisans, and we propose several policies aimed at promoting and safeguarding the arts and crafts heritage. The findings supporting this research were derived from a series of practical workshops and focus group interviews conducted in 2022. This article also presents empirical evidence to highlight the identified challenges. It emphasises the importance of the proposed policy recommendations for the Jordanian sector, providing the audience with a sense of empowerment and an understanding of the potential solutions. This work could offer insights into how local communities innovatively leverage creative capacities, create localised impact, and address local challenges. We argue that the value of arts and crafts is better understood locally to provide impactful experiences based on community-led and community-generated creativity and flexibility. A creative participatory approach is used to create contemporary art designs and train young people on artistic and craft-making skills, application, and production as a credible precedent and best practice for developing creative cultural “enterprises” in Jordan.

The role of organizational antecedents in fostering accounting intelligence adoption: The mediating influence of organizational culture

BACKGROUND: The insurance sector in Jordan stands to gain significant benefits from the adoption of Accounting Intelligence (AI) systems, which can transform decision-making processes, enhance operational efficiency, and elevate customer satisfaction. OBJECTIVE: This study investigates the mediating role of organizational culture in the relationship between three key organizational factors—top management support (TMS), information technology (IT), and organizational size (OS)—and AI system adoption (AIA) in Jordan’s insurance companies. METHODS: Using a quantitative approach, the study surveyed 274 employees from Jordanian insurance companies. The data was analyzed using structural equation modeling (SEM) and confirmatory factor analysis (CFA) to assess the study’s hypotheses and ensure data reliability and validity. RESULTS: The findings revealed substantial support for the relationships between TMS, IT, OS, and organizational culture (ORC). Additionally, organizational culture emerged as a mediating factor influencing AI system adoption (AIA) adoption. However, certain direct relationships, such as ORC and AIA, and the mediating role of organizational culture in the relationship between IT and AIA, were context-dependent and lacked support. IMPLICATIONS: Organizational culture plays a critical role in mediating the relationship between key organizational factors and AIA in Jordan’s insurance sector.

Examining the impact of e-governance on organizational strategy execution in the Jordanian ICT industry

Businesses continue to navigate the challenges posed by the swift advancements in technology, especially in light of the rapidly speeding digital transformation and the ever-deeper integration of technology into governance practices. This shifting worldview could substantially change how strategic plans are actualized, compelling companies to retune for emerging tech models and management frameworks to stay competitive and fruitful. The purpose of this study is to examine the impact of e-governance on facilitating the execution of organizational strategy within information and communication technology companies based in Jordan. Data were gathered through electronic questionnaires from 204 employees of Jordanian information and communication technology companies and analyzed using the SPSS program to test the hypotheses. Overall, based on correlation coefficients and regression analyses, the paper finds a significant effect of e-governance on strategy execution. To be more precise, e-participation, e-transparency, and e-accountability account for 23.4% of the variance in strategy execution. However, variations in the concept of e-participation account for 40%, e-transparency – 22%, and e-accountability – 23%. The findings recommend that ICT companies enhance their strategic governance practices when executing organizational strategies. This study contributes to understanding how e-governance can facilitate effective organizational strategy execution in the ICT sector in Jordan. Acknowledgment The authors are grateful to Middle East University, Amman, Jordan, for the financial support to cover this article’s publishing fee.

Innovative Approaches in Business Psychology: A Comprehensive Review and Development Strategies in Jordan

The business sector in Jordan significantly impacts the economy, which has led to the development of disciplines like commercial psychology, business psychology, and industrial psychology. This paper discusses innovative solutions and developmental trends in these fields. Thus, the research of current methods and techniques allows us to define new models with great potential that can be used in further adaptations. The present paper is a systematic review that seeks to discuss the current practices and present new methods that can improve the efficiency of business psychology. By critically analyzing the literature, this research provides guidelines and suggestions for applying these sophisticated methods in the ideal setting, which is helpful for developing business psychology in different fields.

Exploring the path to job satisfaction among women in the Middle East: a contextual perspective

Purpose This study aims to explore the factors that influence job satisfaction among women in Jordan and contribute to the growing interest in women’s workplace happiness in the context of the Middle East. Design/methodology/approach The authors used an explanatory sequential mixed-method approach. During the first phase, 250 female respondents were surveyed from the private sector in Jordan. The authors analyzed the impact of various employment-related attributes and other variables, including educational level, position, work experience, daily work hours, income level, relationships with colleagues and supervisors and internal career opportunities on job satisfaction. During the second stage, the authors interviewed 23 supervisor female respondents and conducted a thematic analysis to explore in more depth the determinants of job satisfaction of females working in the private sector in Jordan. Findings The quantitative findings of this study indicate that job satisfaction is positively influenced by education level and income, while notably, it was negatively impacted by work experience and daily work hours. Relationships with colleagues and supervisors, as well as internal career opportunities, positively affect job satisfaction. The qualitative findings of the study indicate that positive corporate culture, developing subordinates, financial independence, self-worthiness, work-life balance, internal career opportunities and factors that spillover from the personal life domain contributed highly to job satisfaction. Practical implications The findings of this study can help employers in gaining a deeper understanding of the needs and behaviors of female workers in the Middle East, potentially resulting in decreased job turnover and heightened productivity. Originality/value This study offers valuable insights into the cultural dynamics at play and sheds light on the psychology of the Arab female workforce. Given the limited research on job satisfaction among women in the Middle East and the Arab world, this study holds significant importance for practitioners.

Leadership behaviours for Lean Six Sigma: Jordan as a case study

PurposeThis paper aims to identify leadership behaviours in the manufacturing sector in Jordan that enable successful Lean Six Sigma implementation.Design/methodology/approachQualitative data were collected through 27 interviews to identify the leadership behaviours that facilitate Lean Six Sigma and a focus group to categorise the aspects by grouping them into themes. A grounded theory approach was used in the field study. The processes of constant comparisons helped in identifying the relevant aspects of leadership behaviours and integrating specific aspects into themes; these processes were iteratives. Therefore, this research project relies on the grounded theory methodology to collect and analyse the data. The authors also used a focus group to categorise the aspects by grouping them into themes. In that, the aspects were grouped around core categories.FindingsAfter analysing the data, 36 aspects have emerged. The data analysis processes helped in discovering the aspects of leadership that support the use of Lean Six Sigma in the manufacturing sector in Jordan. The aspects were developed through an iterative process of analysis until the saturation level was reached. Eight themes that influence the successful use of Lean Six Sigma emerged: Training and development; Continuous improvement and development; Communication; Empowering employees; Motivating employees; Managing qualities and operations; Employees engagement and involvement; and Supporting cultureResearch limitations/implicationsThere are some research limitations to this study, which opens avenues for future research. First, the data was collected through qualitative methods, which limits the generalizability of the results. Future studies are needed to generalize the results to the wider business community. Second, the data was collected only from manufacturing organizations and did not consider other sectors. Future researchers are urged to replicate the study in other sectors. Third, this study considered only Jordanian firms; therefore, the authors call upon further research to investigate other national settings that may have a different business culture.Practical implicationsThis study encourages businesses to follow and adopt these behaviours in organisations, which can help in developing desirable behaviours among leaders to reach advanced levels in using Lean Six Sigma. Moreover, practitioners can develop training programmes for developing leaders. Thus, the Lean Six Sigma journey can become smoother by addressing the issues that face practitioners during the different phases of implementing Lean Six Sigma. In that respect, the practical implication of this research is to describe the practices that the leadership of organisations must develop to maintain high levels of Lean Six Sigma deployment.Originality/valueScholarly studies in this field are scarce, especially in developing countries, so identifying the leadership behaviours can help researchers create a theory of leadership behaviours for Lean Six Sigma. Furthermore, practitioners of Lean Six Sigma can take into account these behaviours as crucial to the effective use of Lean Six Sigma. They can encourage leaders to follow and adopt these behaviours in organisations which can help in developing desirable behaviours among leaders to reach advanced levels in using Lean Six Sigma. Thus, the Lean Six Sigma journey can become smoother by addressing the issues that practitioners face during the different phases of implementing Lean Six Sigma.

Artificial intelligence applications for enhancing organizational excellence: Modifying role of supply chain agility

The study’s goal was to demonstrate the modifying role of supply chain agility in the impact of artificial intelligence applications on organizational excellence in Jordanian e-commerce companies. The analytical and descriptive approach was adopted. The study population consisted of 160 companies operating in the e-commerce sector in Jordan. The sample comprised 400 respondents working in senior and middle management positions. The questionnaire was utilized to collect the data. The results showed an impact of artificial intelligence applications in all dimensions (expert systems and neural networks) on the organizational excellence of e-commerce companies in Jordan. The value of the adjusted coefficient of determination (Adj. R2) was .265%. Based on the model’s F value (4.1190) and its level of significance (P; 0.00), the impact of these techniques on organizational excellence is statistically significant. Additionally, the results displayed an impact of supply chain agility on improving the impact of artificial intelligence applications on organizational excellence. The value of the degree of influence ß after introducing the modified variable supply chain agility and the value of R Square increased by .11 at the significance level (Sig). = 0.000. This study recommended training workers to stay up to date with developments in artificial intelligence, expert systems, and neural networks in their operations, control of searching for this evidence within databases, and knowledge representation.

The Role of Ethical Leadership in Supporting E-Business Challenges: Evidence from The Pharmaceutical Sector in Jordan

The Role of Ethical Leadership in Supporting E-Business Challenges: Evidence from The Pharmaceutical Sector in Jordan

Exploring the Confluence of Risk Management, Project Quality, and Project Performance in the Jordanian Context in Construction Industry

The construction sector in Jordan has experienced significant growth in recent years, driven by government initiatives for economic diversification. However, the industry has faced challenges such as project delays, inadequate time management, and resource allocation issues. This paper presents a comprehensive review of the intricate connections between risk management, project quality, and project performance within Jordan's construction landscape. It reviews the interplay between risk management, project quality, and project performance in this context. The literature review emphasizes themes like effective communication, critical success factors, and timely project delivery. It also highlights risk management's role in mitigating communication-related risks and addressing time delays. The abstract mentions the Resource-Based View (RBV) theory's application, emphasizing how unique resources contribute to competitive advantage. Overall, the review provides insights for stakeholders to navigate challenges and excel in the construction industry.

The Impact of Human Resource Management Practices on Organizational Learning at Jordanian Commercial Banks

Organizational learning is a critical element that enables an organization to adapt to changes and remain competitive. It allows corporate team members to continue to advance their professional growth and development. This study aimed to investigate the impact of human resources management practices on organizational learning in Jordanian commercial banks. A quantitative method was employed, and the data was collected from the commercial banking sector in Jordan. A total of 386 questionnaires were collected and subjected to analysis. Based on the results, the results that study suggested the presence of a statistically significant effect at the level of significance (α ≤ 0.05) of human resource management practices in their dimensions (employment, training, motivation, performance evaluation) on organizational learning. The study recommended paying more attention to the hiring process and providing training to new and experienced employees as plans are developed, paying more attention to the hiring process and providing training to new and experienced employees as plans are designed while keeping cross-organizational skills in mind. And pay special attention to the performance evaluation perspective of improving the quality of work.

The role of human resources management in the development of total quality management in the public and private sectors in Jordan

The purpose of this study was to determine the role of human resources management (HRM) in the development of total quality management (TQM) in Jordan's public and private sectors. This study used a quantitative research technique to assess the study sample's characteristics and investigate the link between HRM practices and TQM in Jordan's public and private sectors. There were 235 Jordanians in the research sample who were used by the public and private sectors in the HRM department. . A simple random sampling method was applied to ensure that every participant had a similar chance of being included in the research. A questionnaire with elements relating to HRM practices and total quality management was used to collect data. The results indicate that human resources planning, training, and performance evaluation play significant roles in the development of TQM in both the public and private sectors in Jordan. However, organizational bonuses demonstrate a weak relationship with TQM. As a result, institutional policymakers may greatly benefit from HRM and TQM by achieving strategic objectives and enhancing overall performance. This entails creating standards for quality, identifying risks, streamlining processes and guaranteeing customer satisfaction. The study recommendations can be made based on the mutual relationship between HRM and TQM to improve integration and make the most of this relationship such as by developing integrated training programs and integrating individual goals with quality goals.

The Role of Blockchain Technology in Managing Efficiency and Cost Reduction in The Banking Sector in Jordan

The Role of Blockchain Technology in Managing Efficiency and Cost Reduction in The Banking Sector in Jordan

HRM, institutional complementarities, and performance: The case of the Healthcare sector in Jordan

Building on the comparative capitalism literature, we aim to understand the impact of HRM practice on hospitals performance within the healthcare sector in Jordan, and the role of HRM in mitigating and overcoming systemic shortfalls. Two different surveys were distributed for both hospital and HR managers across all hospitals. Our findings indicate that certain HR practices are positively associated with performance, despite contextual challenges such as informal networks and cultural limitations that could undermine efficiency. We further tested the potential impact of HR complementarities on performance; nevertheless, the results did not significantly surpass the explanatory power of the individual HR practices. It might have been anticipated that mutually supportive bundles of practices might compensate for systemic weaknesses. However, it may be the case that players have devised solutions in other areas of managerial practice that may be more effective than HRM in compensating for systemic limitations. Our study also highlights that in oligopolistically structured markets, common in private healthcare systems, the effectiveness of HR practices may be less crucial for profitability, though this does not diminish their broader relevance for societal and community outcomes which are beyond the scope of this work.

What does recovery mean to Jordanian mental health service users and their families? A descriptive qualitative study

Background The concept of recovery in mental health has been extensively documented in the Western context. Yet, little is known about this concept in the Arab context, particularly in Jordan. Aim The aim of this study was to explore the conceptuality of recovery in mental health from the perspectives of both Jordanian service users and their families. Methods A qualitative descriptive design was used, and semi structured interviews were conducted with 16 service users and 16 family members, selected from three different mental health sectors in Jordan: Government, Military and University Sectors. The data were transcribed verbatim, translated into English, and then analyzed using an inductive thematic analysis approach. Results Three main themes were identified as a result of the qualitative data analysis: (1) the definition of recovery implies functional recovery, (2) the definition of recovery implies symptomatic recovery, and (3) the definition of recovery from a religious perspective. Conclusions The findings of the present study shed light on how recovery in mental health is perceived by service users and their families in the Jordanian context, and they generate insight into what to consider when targeting the development and implementation of recovery-supporting care within the mental health services (MHSs) in Jordan.

The Executive Authority and Public Policies in Jordan towards Local Government: Relationship and Roles, a Theoretical Study

The study aims to discuss the reality of local councils in Jordan in terms of their origin, responsibility, and repercussions on the local community. It also explains the impact of the role of the executive authority on the performance of middle administrations and reviews the impact of the electoral system on the reality of the achievements of municipal and governorate councils (decentralization and the extent to which the local administration sector in Jordan contributes to Various areas of development, thus revealing the most important challenges that still face local councils.The study is based on the main hypothesis: "There is a correlation between the role and influence of public authority in Jordan and the limited outputs of local administrations and councils in the process of sustainable development." The study used each of the analysis systems, institutional and functional approaches.Finally, the study concluded several results, the most prominent of which is the existence of a gap between public policy strategies and plans related to the roles of middle administrations and local councils and the ability to reach sustainable development in Jordan.