Sea Transport Services Research Articles

Analysis of Sea Transportation Services in Pulau Banyak, Aceh Singkil Using a Qualitative Approach

Island communities such as Banyak Island use sea transportation services as the main means of mobilization, both for work and as support to places that cannot be served by land vehicles. In addition to the local community, sea transportation services are also needed by tourists who will visit the area. This is because sea transportation is the only means that can be used to get to the island area. Currently, companies that provide sea transportation services on the Singkil mainland to Banyak Island are river, lake, and crossing transportation (ASDP) and wooden fishing boats seen pay which the island community has used for generations, and there are also fast boats that operate occasionally. The purpose of this study is to determine the condition of the availability of sea transportation for community needs fulfillment services in Aceh Singkil and Banyak Island, in addition to assessing the use of the system dynamics model with sea transportation services in Aceh Singkil and Banyak Island, and to assess the effect of sea transportation services on the economic level of the people of Aceh Singkil and Pulau Banyak. The method used in this study is a qualitative approach method. The results obtained from this study are: 1) The availability of sea transportation facilities in the future needs to be accelerated by increasing the number of sea transportation facilities serving the Singkil mainland and Banyak Island along with the increasing number of residents and visitors from within and outside the country as tourists; 2) Sea transportation services operating on Banyak Island provide a positive contribution to the local economy; and 3) To maintain the quality of sea transportation services, it is necessary to improve the existing sea transportation facilities and infrastructure.

Influential Factors Affecting Sea Transportation Services to Enhance Customer Satisfaction

Indonesia, as an archipelagic country, of course, sea transportation is the main supporting element in facilitating the transfer of people or goods from one place to their final destination. Optimizing sea transportation services is something that must be done by the government and the private sector if they want to create a reliable and competitive transportation ecosystem. This article reviews the factors that influence sea transportation services, namely sea transportation human resources, sea transportation facilities, and sea transportation infrastructure, a literature study on transportation management. The purpose of writing this article is to build a hypothesis of the influence between variables to be used in further research. The results of this literature review article are: 1) Sea transportation human resources influence sea transportation services; 2) Sea transportation facilities influence sea transportation services; and 3) Sea transportation infrastructure influences sea transportation services.

Assessing Service Quality and Passenger Satisfaction: A Quantitative Study of Sea Transportation on the Padang Mentawai

Sea transportation is a vital component of the transportation network, with the Ship Sabuk Nusantara 68 serving as a key sea transport vessel under the Indonesian National Shipping Limited Liability Company (PT) (PELNI). Operating between Padang City and Mentawai Island, this passenger ship plays a crucial role in connecting these destinations. However, despite its importance, complaints regarding the quality of sea transportation services, particularly on the KMP Sabuk Nusantara 68 route between Padang and Mentawai, have been voiced by passengers.In response to these concerns, this research was conducted to assess the levels of service quality and passenger satisfaction. The study aimed to identify priority factors for enhancing service performance and passenger satisfaction. Employing a quantitative method, researchers utilized questionnaires as research instruments, with data analyzed using the Likert scale and the Important and Performance Analysis (IPA) methodology.The findings revealed that overall service quality was satisfactory, with passenger satisfaction levels reaching 89.12%. However, further improvements are still needed, particularly in areas such as ship cleanliness, which emerged as a critical aspect requiring immediate enhancement. Therefore, while passengers are generally content with the services provided, there is still room for improvement to ensure a consistently high level of service performance and passenger satisfaction.

Design of a web-based information system for domestic sea transportation services for limited liability company goods

This research aims to design and implement a web-based information system for domestic sea transportation services of goods owned by a Limited Liability Company. Currently, the Limited Liability Company faces challenges in administrating goods due to the time-consuming recording process and using Excel applications that are prone to manual errors, accompanied by inaccuracies due to the absence of an integrated database system. The information system developed uses the waterfall approach for system design and the Unified Modeling Language (UML) for modelling, resulting in a requirements analysis, UML-based system design, and eight database tables that support system functionality. The use of PHP programming and MySQL database in the system implementation resulted in a web application that allows PT NSE to manage administration in a timely and accurately, with reports stored in the database. To enhance the executive dashboard of the domestic sea transportation service information system for goods, revamping the display for more visual and informative data presentation is essential. Additionally, integrating an Excel export feature will facilitate further data processing by relevant parties. Adequate resources must be allocated to maintain and manage the system effectively, ensuring seamless and sustainable operation. By implementing this information system, the Limited Liability Company is expected to boost administrative efficiency and accuracy, thereby solidifying its position in Indonesia's logistics service industry.

The bilateral trade imbalances between the EU and China: Structure and trends

The EU and China are among the largest economies affecting the global economy and each other. The paper aims to determine the structure and trends in the trade relations between the EU and China from the perspective of trade imbalances. Net export index (–29% in 2021) and the difference between export and import growth rates (–9% in 2016-2021) were calculated as the indicators of competitiveness of the economies relative to each other. Correlation coefficients and regression models were used to estimate the effects of several factors on the net export index. The EU has a surplus in services trade with China (21% of the trade), but it does not cover a much larger bilateral merchandise trade deficit (–36%), which exists in most member states. Machinery and vehicles are the most important traded items. The net export index shows that the European Union is more competitive than China in nonfuel minerals, food, vehicles, pharmaceutical products, intellectual property, computer, travel, and sea transport services. The effect of the real exchange rates on the trade imbalances is not robust due to the large difference in regression coefficients for the real exchange rates based on consumer prices and unit labor costs. In recent years, the trade balance was not significantly affected by industrial output growth trends in the EU and China (except for the COVID-19 pandemic crisis when the relative competitiveness of China in its trade with the EU improved at least in the short run).

Pengaruh Kualitas Pelayanan, Harga, dan Fasilitas terhadap Kepuasan Penumpang pada PT. ASDP Indonesia Ferry (Persero) Cabang Kupang

<p><em>East Nusa Tenggara is one of the provinces in Indonesia which is known as an archipelagic province. As an archipelagic province, PT. ASDP Indonesia Ferry (Persero) Kupang Branch is considered an important service to be able to connect one area with another area. Service quality, price, and facilities are important factors related to passenger satisfaction. Passenger satisfaction in using sea transportation services is of course determined by several factors taken by researcher in this research, namely service quality, price, and facilities offered by PT. ASDP Indonesia Ferry (Persero) Kupang Branch. The research aims to determine the influence of service quality, price, and facilities on passenger satisfaction, both simultaneously and partially. The research population is PT service users ASDP Indonesia Ferry (Persero) Kupang Branch with a total of 55 respondents. Purposive sampling was chosen by the researcher as the sampling technique. Multiple linear regression analysis was carried out to analyze the data with the help of SPSS 25.0 for Windows. The results show that service quality, price, and facilities simultaneously affect passenger satisfaction, service quality partially has no effect on passenger satisfaction, price partially has no effect on passenger satisfaction and facilities partially influence passenger satisfaction.</em></p>

Exploring community satisfaction in building an innovative android-based mobile survey application for people travelling to Mentawai Island

This research aims to develop and evaluate an android-based mobile survey application to measure passenger satisfaction with transportation service standards to Mentawai Island. The application that has been developed will help in the evaluation process so that the improvement of sea transportation services can be improved. This study used the 4D development model and involved 30 passengers of the Mentawai Fest Ship as research subjects. The research instruments used were a validation questionnaire and a practicality test. A survey of public satisfaction with transportation services to Mentawai Island using an Android-based application will be developed, implemented, and evaluated. The results show that the application effectively meets the community's needs, shows high validity, and provides a convenient feedback mechanism for users. Overall, these findings contribute to efforts aimed at improving the quality of transportation services and the overall passenger experience.

Analysis of Heavy Metals in Shellfish, Sediment, and Waters in Seagrass beds Ecosystem in Selangan Village, Bontang City

Selangan Hamlet is a water area in Bontang City where community activities are very active. Bontang City is an area that has a high utilization of coastal areas such as tourism, cultivation, trade, sea transportation services, and industrial areas. The impact of the industrial area on these waters is the contamination of these waters with heavy metals which will have an impact on aquatic organisms and the surrounding community who ultiize these waters. The purpose of this study was to identify the content of heavy metals lead (Pb), copper (Cu), magnesium (Mg), iron (Fe), and mercury (Hg). This research was conducted in January-June 2023 in Bontang waters, Selangan Hamlet. Sampling involyes analyzing water quality and testing heavy metals such as Cu, Pb, Fe, Mg, and Hg. The samples to be analyzed are water, sediment, seagrass and blood clams. The results of the analysis obtained in these waters, at the four stations, namely the south, east, west and north stations. At all stations in the heavy metal test Cu, Pb, Fe, Mg and Hg heavy metal content is only found in blood clams (Anadara granosa). In water, sediment and seagrass, the values obtained are still in normal conditions.

Analisis Faktor Yang Mepengaruhi Penggunaan Transportasi Laut Pada Pt. Dharma Lautan Utama Cabang Sampit

Transport by sea is a commercial shipping business that operates in the field of providing sea cargo transportation services where the business activities are very broad in scope and play an important role in advancing domestic and foreign trade, including in efforts to facilitate the flow of goods from production areas to consumer areas. This research aims to to determine the influence of price, service quality and promotion on the interest of users of sea transportation services. The population in this study were passengers on the Dharma Lautan Utama ship and the sample used in this study was 100 respondents. The sampling technique used was simple random sampling probability sampling, then the data was analyzed using multiple linear regression with the help of (software) Statistical Package For Social Science (SPSS) Version 26. The regression formulation in this research is as follows:
 Y = 0.733 + 0.333X1 + 0.203X2 + 0.385X3 + µ
 From this equation it is known that the most dominant variable influencing the interest of users of sea transportation services is the promotion variable with a regression coefficient of 0.385. The R2 (R Square) test obtained a result of 0.561 or 56.1%, which means that the interest of sea transportation service users (Y) can be explained by independent variables, namely price (X1), service quality (X2) and promotion (X3). ). Meanwhile, the remainder (100%-61.9% = 38.1%) is explained by other variables outside the model which are not explained in this research.

Claim Implementation of Accident Insurance Agreement for Ship Passengers as Users of Sea Transport Services

Claim Implementation of Accident Insurance Agreement for Ship Passengers as Users of Sea Transport Services

The Role of Service Digitalization in Moderating the Influence of Social Capital on Supply Chain Resilience and the Competitiveness of Sea Transportation Service Companies in Indonesia

Social capital in the form of strong internal and external networks is useful in maintaining the company's supply chain resilience and company competitiveness. During the COVID-19 pandemic, social capital in the form of relationship strength that is the mainstay of transportation service companies is not utilized optimally due to restrictions on direct interaction between companies and stakeholders. Effort to digitize company services is one option in empowering social capital through relationship strength to maintain supply chain resilience and company competitiveness. This research explores the role of service digitalization in the empowerment of social capital to generate supply chain resilience and company competitiveness. Data and information are collected from 446 Indonesia’s marine transportation services companies through online surveys and analyzed statistically using SEM WarPls. The results showed that social capital has a significant effect on the company’s supply chain resilience and also on the company competitiveness. Furthermore, service digitalization strengthens the influence of social capital on the supply chain resilience. Likewise, service digitalization strengthens the influence of social capital on company competitiveness. On the contrary, service digitalization actually weakens the influence of supply chain resilience on the company competitiveness.

STRATEGI PENGEMBANGAN PEMBANGUNAN BERKELANJUTAN DAERAH PERBATASAN ANTAR NEGARA DI PROVINSI RIAU

This article aims to anlyze the regional infrastructure development strategy in border areas between countries in Riau Province. This is Consistent with the geographical importance of the regency/city in Riau Province. The approach method used in this research is descriptive qualitative. How to collect data with documentation and indepth interviews. The results of this research explain that the infrastructure development strategy carried out for the coastal districts/cities in Riau Province includes; First, developing transportation links through sea transportation services in order to improve the quality and intensity of services in the maritime border area. Second, developing economic growth poles in border areas. It is based on regional idiosyncrasy, local capabilities and takes into account market opportunities aided by changes in infrastructure and data transfer, power, water and telecommunications. Infrastructure development must be carried out through planning that is synchronized with national development. So that the use of the Special Allocation Fund (DAK) for border areas can be realized properly, but the development that has been carried out so far is not in accordance with the national development proposed by the regional government

ТЕНДЕНЦІЇ РОЗВИТКУ ОСНОВНИХ СЕГМЕНТІВ РИНКУ МОРСЬКИХ ВАНТАЖНИХ ПЕРЕВЕЗЕНЬ В УКРАЇНІ

The armed aggression of the Russian Federation against Ukraine led to the destruction of critical infrastructure, the termination of port operations in Ukraine, the disruption of regional logistics, the rise in fuel prices, and the increase in ship and cargo insurance costs. It contributed to the restriction of trade in the Black Sea region. The armed aggression of the Russian Federation against Ukraine hinders trade and changes logistics in and throughout the Black Sea region. As a result, the search for alternative trade routes for Ukrainian goods quickly increased the demands on land and sea transport infrastructure and services. The work aims to identify trends in developing the main segments of the Ukrainian sea freight transportation market in current business conditions. To solve the tasks, the following methods were used: comparative analysis and grouping - in the study of general trends of the Ukrainian sea freight transportation market; systemic structural analysis - when studying the state and determining the prospects of tanker, container, and dry cargo transportation in Ukraine. An analysis of the general trends of the Ukrainian sea freight transport market was carried out. In addition, the state and prospects of tanker, container, and dry cargo transportation in Ukraine have been studied in detail. The tanker transportation sector was the most affected. Tanker transportation in Ukraine was suspended. Shipping companies engaged in the transportation of containers have stopped work in Ukrainian seaports. At the same time, a slight increase in the volume of container transportation was observed in the ports of countries bordering Ukraine. The complete blockade of Ukrainian seaports and the destruction and damage of infrastructure facilities made it impossible for dry cargo ships to reach Ukrainian ports. With Ukrainian seaports blocked and port operations suspended, grain exports from Ukraine were limited to shipments through western borders, rail, and small ports. The issue was partially resolved only within the framework of signing documents regarding the implementation of the Initiative on the safe transportation of agricultural products from three Ukrainian ports. The article outlines the critical factors in developing the maritime cargo transportation market in Ukraine during the post-war period of economic development.

PENYELESAIAN SENGKETA ANGKUTAN LAUT BAGI PELAKU BISNIS.

This article discusses the resolution of disputes experienced by sea freight service users if they experience problems when sending their business goods. This article uses a research method in the form of a literature study by collecting related articles on dispute resolution regarding sea transportation. from the existing conclusions, it can be concluded that the conclusion step taken by a businessman in resolving sea transportation disputes with sea transportation service providers is to use non-litigation channels, but if it is felt that the solution offered is not enough, a businessman can use litigation by bringing the dispute issue to the party. authorized, a businessman must also take into account the use of insurance to secure goods to be shipped using sea freight services.

Pengawasan Transportasi Laut demi Mewujudkan Keselamatan dan Keamanan Pelayaran Nasional

This study aims to study and analyze forms of sea transportation supervision in order to realize the safety and security of national shipping based on laws and regulations. This study uses a normative juridical approach with descriptive analysis. The data used is secondary data obtained through literature study, which is then analyzed qualitatively. Based on research, law enforcement implies that there is a demand for the ability to maintain and supervise compliance with certain legal provisions in the waters of Indonesia's national jurisdiction. Guidance in the shipping sector is controlled by the state and the guidance is carried out by the government, while shipping guidance consists of: regulation, supervision, and control. The factors that become obstacles in law enforcement for the safety of sea transportation service users can be carried out by conducting periodic seafarer resource training, and carried out seriously and seriously and with full responsibility for the creation of expertise and skills based on the certificate held by the captain, Ship Officers and Ship's Crew.

The Influence of Inaportnet Skills and Employee Performance on the Smoothness of Ship Services at PT Benua Indah Gemaca Banten Branch

In general, it can be said that regular shipping is a reflection of a shipping policy that can harmonize the relationship between operators and users of sea transportation services, both in terms of service products and handling of goods. The concept that leads to choosing any product that can provide satisfaction is value, where the value itself is a consumer's estimate of the product's capacity to satisfy various goals. But unfortunately, the export-import transportation activities are currently still dominated by companies. This can be seen from the increase in shipping companies, both national and foreign, the consequence of which is the emergence of competition among shipping companies. For the smooth operation of loading and unloading of imports or exports, it is necessary for the carrier/ship owner as well as the customer/user of the goods delivery service. To realize this smoothness, in carrying out the activities of the shipping company, it can appoint agents at the port where the ships will visit to carry out activities. Procedurally, the shipping company appoints a general agent in a certain maritime capital in the country that will be visited by the ship in order to carry out loading and unloading activities. Unloading and loading activities. So that general agency companies that have been appointed as representatives can improve services to attract customers. The port agent's task is to serve the ship and submit documents for when the ship has docked and left in the port area of ​​PT. Pelindo II Banten Branch, Inaportnet is a system that combines, among others, a traffic and sea transportation information system, an online ship system, a seafarer certificate application, a port information system, and a port business entity system, PT. Benua Indah Gemaca is a ship agency that uses the Inaportnet service system. Mastering technology and communication is very important in document services with KSOP and other related agencies. The problem that arises with the implementation of the Inaportnet system is that some employees do not master Inaportnet technology, this will hamper ship document services and cause the company to pay more than it should to pay for human resources from outside who understand Inaportnet technology.

Increasing Sustainable Post Pandemic Economic Activities in Coastal Fishing Ports

Sea transportation is an important means of supporting the economy and welfare distribution in remote areas in Indonesia, but, many areas do not yet have adequate sea transportation facilities. This is one of the economic development problems that needs to be considered. In order to support economic development in those areas, it is necessary to plan and develop port facilities as a support to sea transportation services. With the lack of port facilities infrastructure, it affects the flow of port traffic and becomes difficult to develop. The current Pandemic condition is a challenge considering that fishing activities are very disrupted, but it does not dampen the desire to be able to solve problems in developing coastal fishing ports which are the main source of people living in coastal areas. This research aims to develop a coastal fishing port into a modern port. In addition, this research was also carried out to support the improvement of the economic activities of fishing communities in coastal areas. The type of data used is qualitative data while the data collection method used are interview, observation and literature study. The results show that the economic activities of coastal communities in the pandemic era require management policy. It is needed by placing economic interests in proportion to environmental interests, both in the short and long term. Community development strategies can be carried out through two approaches, they are, structural and non-structural.

PEMBATASAN AKSES SECARA FISIK DENGAN SISTEM FINGERPRINT DOORLOCK MENGGUNAKAN MICROCONTROLLER ARDUINO UNO R3

This study aims to produce a prototype tool that can be used as a limitation of access to employee workspaces as part of improving internal control. The current problem, PT. Trijaya Global Marindo is a company engaged in sea transportation services. Every day many applicants or ship crews come to the office, so that many people pass in and out of the room, especially between the main door/office living room and the employee's room door, which currently has no security access installed. This causes someone other than the employee to leave the employee's room freely. The absence of these access restrictions can increase vulnerability to stealing goods or company data by outsiders. The method that will be used in this research is the Research & Development (R&D) method with data collection using field studies by observing the traffic of people at PT. Trijaya Global Marindo and analyzed the determinants of the installation point of the access restriction prototype. The results of the study were a prototype of an automatic door locking system using a fingerprint sensor FPM10A and Arduino Uno R3 which had passed the test using 20 fingerprint samples from 10 employees. After the prototype has succeeded in reading the recorded fingerprint, the door can be opened, for fingerprints that have not been recorded, the door remains locked

Evaluation of Seaway Passenger Transportation in Kocaeli Bay, By Using the Methods of Analytic Hierarchy Process and Analytic Network Process

Municipalities are in charge of running and managing public transport activities. This study aims to identify the factors affecting seaway passenger transportation via scheduled high-speed sea buses, motorboats, and cityline from 11 points in Kocaeli Bay. To provide sea transportation service in Kocaeli at a sustainable cost, which is the legal obligation of Metropolitan Municipalities, framing the current transportation system as a whole in the light of these factors is another objective. 
 In today’s rapidly changing world, the criteria may quickly change over time. Many primary and secondary criteria affect public transportation systems. Therefore, it would be appropriate to use multi-criteria decision-making methods while dealing with Public Transport systems. In addition to the Analytic Hierarchy Process (AHP) method, it would be appropriate to use the Analytic Network Process (ANP) method, which is a structure that examines the interaction between criteria and allows systematic revealing of all types of dependencies and feedback between factors and sub-factors affecting the decision-making process. In the study, the results obtained by AHP and ANP methods were compared and evaluated, in order to determine the optimal alternative for the seaway passenger transportation in Kocaeli Bay to be economical, sustainable and continuous.

Legal Actions Against Default in the Delivery of Goods Agreement at PT On Time Express Branch Office Bali

On Time Express is a foreign investment company engaged in land, sea and air transportation services. Also called financing companies for goods delivery services, namely business entities outside banks and non-bank financial institutions that are specifically for carrying out economic activities in delivering goods and services. The work contract system is implemented based on the principle of trust as a service provider, a standard agreement is written based on the principle of freedom of employment contract made by PT. OnTime Express. That is, both parties, both service providers and consumers, together and agree to make a work contract agreement. But in reality, the work contract agreement as a service provider in its operations is not uncommon for problems that arise due to unexpected results between the parties. The consumer is unable to fulfill the contents of the agreement as agreed in the initial agreement resulting in a breach of contract. This must be resolved to maintain a good relationship and balance between rights and obligations according to the mutually agreed agreement. The purpose of this paper is to provide accountability for consumers and understanding in resolving violations of employment contract issues. This paper was written using empirical methods and data analysis techniques that are descriptive analytical. Based on research on the contract of delivery of goods, there are still many contract violations in PT. On Time Express by consumers. Most of the breaches of contract issues are resolved by non-litigation methods, which are negotiation and mediation.