Service Science Research Articles

Research on the innovation efficiency evaluation of Unicorn Enterprises in Anhui Province based on the three-stage DEA model

Unicorns, as unlisted start-ups valued at more than $1 billion, have a significant impact on economic development and industry innovation. However, they also face problems such as unclear innovation paths and rigid business models, which can lead to lower user satisfaction and lower market value. The article begins with determining the importance of unicorns in the global economy, and points out that the efficiency of technological innovation transformation is the key to measuring their success. Then, the innovation efficiency of unicorn enterprises is evaluated through the three-stage DEA model, and 11 A-share unicorn concept listed companies in Anhui province are empiranalyzed. The research results show that different enterprises differ in the efficiency of scientific and technological innovation, and some enterprises such as COWA ROBOT and INNOTRON MEMORY performing well in pure technical efficiency and scale efficiency. Other companies need to further improve in technology application and scale management. In addition, the research also put forward countermeasures and suggestions such as promoting regional linkage and innovation resource sharing, optimizing government support policies and building an efficient scientific and technological innovation service system, so as to improve the transformation efficiency of scientific and technological innovation achievements of unicorn enterprises.

Digital Literacy in the Service of Science and Scientific Knowledge

The subject of this paper is the interdependence of communication and digital literacy, as original entities, and especially digital communication and science and scientific knowledge. In the present day, digital literacy is a necessary ability for scientific professionals. The concept of digital literacy is increasingly prevalent in the 21st century. Scientific research requires the capacity to efficiently use digital tools, platforms, and databases as technology continues to improve at an unparalleled rate. The capacity to get and assess data from a variety of online sources is a crucial component of digital literacy for scientific professionals. In order to encourage cooperation and creativity across scientific groups, digital literacy is vital. Moreover, scientific professionals that possess digital literacy are better equipped to disseminate their research findings to a larger audience. The essence is that the higher the level of digital literacy, the easier it is to find suitable and therefore the best forms of communication.

Call for Papers: Service Science Special Issue on the Impact of AI on Service Design and Delivery

Call for Papers: <i>Service Science</i> Special Issue on the Impact of AI on Service Design and Delivery

Can university-enterprise cooperative innovation promote total factor productivity? – Evidence from Chinese-listed firms

ABSTRACT Based on the patent data of university-enterprise cooperative innovation (UECI) from CNIPA and the financial data of Chinese listed companies from 2010 to 2022, we find that UECI can promote the total factor productivity (TFP) of enterprises and that the average application value of each UECI patent is 29.07 million yuan, and confirm the robustness of our conclusions using the instrumental variables method, system GMM and the Heckman two-step method. The results of the mediation analysis show that UECI promotes the TFP of enterprises through three channels: alleviating financing constraints, attracting more knowledge workers and increasing the innovation efficiency of the enterprise. UECI can build alumni linkages between universities and enterprises, expand financing channels and attract more university students to join the company after cooperation, thus increasing their workers’ overall education level. UECI can also enable the firm to emulate academics how to innovate more effectively. Heterogeneity analysis shows that UECI can lead to a higher TFP improvement for enterprises in the leasing and business service industry and scientific research and technology service industry, which are 97 and 3 times higher than the baseline regression, respectively.

Navigating taxonomic complexity: A use-case report on FAIR scientific name-matching service usage in ENVRI Research Infrastructures

This paper presents a use-case conducted within the ENVRI FAIR project, examining challenges and opportunities in deploying FAIR-aligned (ensuring Findability, Accessibility, Interoperability and Reusability) scientific name-matching services across Environmental Research Infrastructures (RIs). Six services were tested using various name variations, revealing inconsistencies in match types, status reporting and handling of canonical forms and typos. These diversities pose challenges for RI data pipelines and interoperability. The paper underscores the importance of standardised tools, enhanced communication, training, collaboration and shared resources. Addressing these needs can facilitate more effective FAIR implementation within the ENVRI community and biodiversity research. This, in turn, will empower RIs to seamlessly integrate and leverage scientific names, unlocking the full potential of their data for research and policy implementation.

Fostering scientific integrity and research ethics in a science-for-policy research organisation

The Joint Research Centre (JRC) is the European Commission’s in-house science and knowledge service, employing a substantial staff of scientists devoted to conducting research to provide independent scientific advice for EU policy. Focussed on various research areas aligned with EU priorities, the JRC excels in delivering scientific evidence for policymaking and has published numerous science-for-policy reports and scientific articles. Drawing on a scientific integrity statement, surveys among JRC’s research staff, and thematic discussions with JRC’s research leaders, the JRC has developed a comprehensive Scientific Integrity and Research Ethics (SIRE) framework, including instruments, procedures, and guidelines to ensure high standards and independence in its research. Key components of the SIRE framework include a Scientific Integrity Officer, an Editorial Review Board, a Research Ethics Board, and guidelines for responsible conduct of research. This article provides an overview of the JRC’s SIRE framework and how it was developed, emphasising the importance of maintaining independence, integrity, and ethics in scientific research that supports EU policy. The article also discusses potential gaps in the framework and where additional efforts may be needed, comparing with the recent U.S. National Science and Technology Council report on Protecting the Integrity of Government Science.

Conceptualizing Technical and Vocational Education and Training as a Service Through Service-Dominant Logic

Technical and vocational education and training (TVET) plays a pivotal role in equipping young individuals with technical skills and competencies, enhancing their employability. TVET is distinct for its student-centered and industry-oriented features, often involving enterprises in on-site training. In this study, we conceptualized TVET as a service through the lens of service-dominant (S-D) logic, offering a comprehensive exploration of its attributes and values. Our work rigorously validates the fundamental premises of S-D logic within the context of TVET, making the first systematic examination of TVET from a service science perspective. This innovative conceptualization allows us to view TVET as a dynamic process of value co-creation, with students and enterprises as active co-creators. They collaborate and contribute, fostering profound engagement among TVET practitioners, to mitigate TVET challenges through co-creation.

Optimalisasi Tarif Layanan dengan Memperbaiki dan Meningkatkan Kualitas Pelayanan di Loka Litbangkes Pangandaran

In Indonesia, non-tax revenue is the second-largest source of state revenue, following tax revenue, and is expected to continue to increase in the future. To optimize non-tax revenue, tariffs are set, but using conventional However, if the tariff is set based on conventional methods, it can have a distorting effect. This study utilizes an activity-based costing system to establish service tariffs and assess quality at the Unit of Health Research and Development Pangandaran. An observational approach is employed, examining both primary and secondary data from a sample of 30 participants engaged in scientific tourism services and research collaboration. Technical terms are defined upon first use, and the language is objective, clear, and free of grammatical errors, following conventional formatting and citation guidelines. Non-probability sampling with a convenience approach was used. The data was evaluated using the activity-based costing system, servqual, and importance-performance analysis methods. The study conducted an importance-performance analysis of parameters related to cost and services with the goal of preserving the quality of service while avoiding high tariffs for users. Both rates were measured against the development efforts. The results showed that the scientific tourism rate yielded a cost of IDR5.884 and the research collaboration rate yielded a cost of IDR75.635, indicating a cost savings. Service quality attributes requiring improvement are responsiveness and assurance. Additionally, tangible elements and assurance must be aligned with tariff adjustments. This study offers valuable insights into setting non-tax state revenue tariffs in government work environments by emphasizing the quality of current services

LITERASI KEUANGAN SEBAGAI VARIABEL MODERASI DALAM PENGARUH PERSEPSI KEUANGAN TERHADAP PERENCANAAN KEUANGAN

Micro, Small and Medium Enterprises (MSMEs) are the pillars of the Indonesian economy that have experienced rapid growth but still face several obstacles that need to be addressed immediately. Therefore, improving financial literacy for MSMEs in Surakarta is crucial to improving their business performance and sustainability. One way to improve business performance is by increasing financial literacy. Individuals with higher financial literacy tend to have more knowledge about financial management, including business financial planning. This research aims to determine the extent to which the level of financial literacy of MSME actors can strengthen attitudes and risk perceptions in business financial management for making appropriate financial planning decisions. The research approach used is quantitative using Structural Equation Modeling (SEM), while the data analysis method used is Partial Least Square (PLS), with research subjects taken from MSME actors under the guidance of the Solo Technopark Science and Technology Regional Technical Service Unit.

PENGEMBANGAN YAYASAN PERGURUAN TINGGI SWASTA MEMBENTUK BADAN LAYANAN KEGIATAN USAHA

The foundation law governing the establishment of Private Universities (PTS) emphasizes an orientation towards educational development rather than a profit orientation. The Foundation acts as the owner and manager of PTS, with a non-profit focus. Sustainability of PTS requires financial resources such as student tuition fees, grant funds, and collaboration. This statement highlights that universities not only function as centers of research, science and community service, but also as corporate entities that are active in producing knowledge. It is important for universities to compete, adapt, and have sensing capabilities in order to ensure survival amidst ever-changing environmental dynamics. The competition experienced by profit companies includes competition in the areas of price, quality and service. Universities as non-profit entities are also dealing with this. Management with adaptive capability resources, all of which require management knowledge and skills, namely higher education management.

A Model for Describing the Management Processes in the Scientific Sector. Verification

The model of management in the scientific sector presented in the previous article, as well as some alternative models applied to the organization of science management are used to interpret various statistical data. The article also considers intersectoral comparisons of science financing in countries of different levels of economic development, including the costs of basic research. It is shown that the correlation between science costs and gross domestic product (GDP) is 32.9% in more than 120 countries of the world and GDP per capita is 50.9%. They are not statistically significant. On average, the share of basic study costs in domestic research and development expenses does not depend on the level of wealth of countries. This allows us to conclude in favor of a mutually consistent management model in the scientific sector. The author analyzes the dynamics of the number of researchers and small enterprises in the sector of science and scientific services, as well as the dynamics of the number of academic employees in the sectors of science in the 1990s. It is demonstrated that the decrease in their number mainly occurred in the applied sectors and to a lesser extent in the fundamental research sector. These data are described more fully by the proposed mutually consistent model of science than by the alternative models. Possible adjustments in the organization of the scientific sector management system are examined, including in terms of changes in input impacts on the science sector, output indicators characterizing its effectiveness, as well as changes in the organization of the scientific sector and management bodies, which follow from the considered mutually agreed management model in this sector of the economy.

Abstract 1540: The dendritic cell receptor DNGR-1 shapes immunity to cancer

Abstract Background: Central to the success of CD8+ T cell-mediated anti-cancer response are type 1 conventional dendritic cells (cDC1s), acting as professional antigen presenting cells. In both mouse and human, DNGR-1 (a.k.a. CLEC9A) is a dedicated cDC1 receptor that, upon binding to its physiological ligand filamentous-actin (F-actin) exposed upon cell death, prime cytotoxic CD8+ T cells specifically against dead cell-associated antigens. Here, we interrogate the role of DNGR-1 in shaping the tumor microenvironment during carcinogenesis. Methods: We utilized two models of chemical carcinogenesis: 3-methylcholanthrene (MCA)-induced sarcoma, and azoxymethane (AOM) and dextran sodium sulfate colitis (DSS)-associated carcinoma. Rag1−/- (no B and T cells), Clec9agfp/gfp, Clec9acre/cre and WT (wildtype) mice on C57BL/6 background were used. Primary MCA-sarcoma cell lines were generated and subsequently tested in a series of transplantation experiments in naïve syngeneic WT mice. Whole exome and RNA sequencing were performed to elucidate the mutational landscape and decipher the immunopeptidome of these primary cell lines. Results: Upon challenge with MCA, there is shorter latency for tumorigenesis in DNGR-1-deficient mice (n=46), like in Rag1−/− mice (n=43), in contrast to immunocompetent WT hosts (n=59) (median: 95 vs 113 days, hazard ratio: 1.72, 95% CI 1.11-2.68, p=0.008). DNGR-1-deficient mice also display increased susceptibility to AOM-DSS carcinogenesis compared to co-housed WT mice. Majority (n=16/24, 68%) of MCA-induced primary sarcoma cell lines derived from DNGR-1-deficient hosts are highly immunogenic and were controlled/rejected at a similar rate, upon challenge in secondary naïve WT recipients, like those derived from Rag1−/− mice (n=13/19, 68%). Whole-exome sequencing of cell lines derived from DNGR-1-deficient hosts revealed that they harbor high mutational burden, including mutations in F-actin-binding proteins that have been previously associated with better survival outcomes in patients with cancer (Giampazolias et al. Cell, 2021). Collectively, these data argue that DNGR-1 protects against carcinogenesis and selects for less immunogenic tumor cells. To evaluate the degree of immunoediting which occurred in the respective primary host mice, we applied the evolutionary metric based on the ratio of nonsynonymous to synonymous mutations (dN/dS), and found that they are less immunoedited compared to cell lines derived from WT hosts. Conclusion: Our findings highlight DNGR-1 as a novel immune checkpoint that couples cell death sensing and (neo-)antigen cross-presentation to functional tumor-specific CD8+ T cell responses during cancer immunoediting. Understanding the mechanism by which DNGR-1 sculpts the mutational landscape of tumors may further inform the dynamics of cancer evolution and may have translational therapeutic implications in directing effective immunotherapy strategies. Citation Format: Kok Haw Lim, Evangelos Giampazolias, Bruno Frederico, Neil C. Rogers, Probir Chakravarty, Gavin Kelly, Ana Cardoso, Emma Nye, Alejandro Suárez-Bonnet, Simon Priestnall, Robert Goldstone, Cell Services Science Technology Platform, Sonia Lee, Oliver Schulz, Jessica Strid, Luis Zapata, Caetano Reis e Sousa. The dendritic cell receptor DNGR-1 shapes immunity to cancer [abstract]. In: Proceedings of the American Association for Cancer Research Annual Meeting 2024; Part 1 (Regular Abstracts); 2024 Apr 5-10; San Diego, CA. Philadelphia (PA): AACR; Cancer Res 2024;84(6_Suppl):Abstract nr 1540.

A Move towards Developing Usable Climate Change Adaptation and Mitigation Services for the Agricultural Sector

Dryland farming is at the center of increasing pressure to produce more food for the growing population in an environment that is highly variable and with high expectations for the standard of their production systems. While there is mounting pressure for increased productivity, the responsibility to protect the environment and diminish the agricultural sector’s carbon footprint is receiving growing emphasis. Achieving these two goals calls for a consolidated effort to ensure that the scientific community and service providers partner with farmers to create a sustainable food production system that does not harm the environment. In this paper, we studied the nature of the services present in the market and identified ways that could be used to improve the climate services available to the agricultural sector. Important factors that could increase the usability of climate services include coproduction, context-specific information, innovation, demand-driven services, timeliness of services, highly applicable information, provision of services in the correct format, services that increase user experience, specificity of services to a locale, and services that are easily accessible.

Application of operations scheduling algorithms for the allocation of forensic science services

The activities of preparing and issuing Forensic Science Services reports are a public service of great importance for society and for the executive and judicial branches. However, notably, it has difficulties in meeting due dates, causing damage to all involved and generating additional costs for governments. In practice, it is observed that knowledge in the area of operations management is not used to determine the allocations of Forensic Science services at Criminalistics Technical Sections. Therefore, the objective of this research is to develop and apply knowledge related to the operations scheduling of Forensic Science reports. To fulfill the objective, the case study research method was applied in the Regional Technical Section of Criminalistics (STRC) of Três Corações - Minas Gerais in Brazil. Real data from that Forensic Unity carried out in the past were implemented in an APS (Advanced Planning and Scheduling) software and new allocations, based on the software's internal algorithms, were carried out. The results of allocations from the software have been compared with the previous results. The comparisons show that scheduling from the software's algorithms can bring better results.

Explore the Design Method of Library Popular Science Service from Maslow's Theory

Explore the Design Method of Library Popular Science Service from Maslow's Theory

Benefits and barriers for researcher-practitioner collaboration on marine and coastal management issues

The complex management problems facing marine and coastal systems require diverse, multidisciplinary perspectives to inform more holistic, sustainable management. Collaboration between researchers and practitioners is needed to maximise the utility of research to management and ensure management is informed by the best available scientific advice. However, collaboration across the research-policy interface is notoriously difficult. Here, using results from two online surveys, we explore the benefits and barriers for UK-based researchers and practitioners when collaborating with each other. We found complimentary motivations for collaboration: researchers were most often motivated to collaborate in order to have impact and for their research to be used, while practitioners wanted to gain access to expertise and deliver on evidence needs. For both groups the most common barrier to collaboration was time constraints. For researchers these time constraints were compounded by a lack of recognition for practitioner-focused research activity, while practitioners faced compounding issues around poor delivery or low utility of research outputs. There was also recognition of the differing agendas between the groups and how this can impede collaboration. With the exception of early-career researchers, both groups relied heavily on existing contacts when initiating collaborations and results highlight the importance of ongoing investment by both groups in relationship development, knowledge exchange and networking opportunities. Alongside that, we argue a major perception shift is needed with academia, such that (applied) science in the direct service of society has the same prestige as (blue-sky) science in the service of curiosity.

Open Science Recommendation Systems for Academic Libraries

An interdisciplinary academic team offers a comprehensive case study describing the development of a predictive model as the cornerstone for an open science recommendation system tailored to the Carnegie Mellon University community. This initiative will empower users in choosing open science services that align with their academic requirements, introduce academics to resources they find valuable, and bridge gaps within academic library service offerings.As an institution with a longstanding commitment to a science-informed approach and a focus on computer science, engineering, and artificial intelligence, Carnegie Mellon University has enthusiastically embraced open science practices. The Carnegie Mellon University’s Libraries has been instrumental in bringing these practices into our academic landscape.The authors strive to develop a predictive model which will evolve into a recommendation system. The pursuit of this endeavor has led the authors through several ethical considerations, such as data privacy, the involvement of student contributors, and the design of a persuasive recommendation system. We are committed to exploring ethical approaches for delivering user-centered recommendations and to preserving individual autonomy.The authors have actively engaged with diverse academic departments, students, and faculty, embarking on data exploration, and applying open science principles throughout the process. The resulting system will raise awareness of library services and deliver tailored recommendations for the adoption of proven research tools and practices.This case study serves as an exemplar of how universities can enact open science principles and develop systems that prioritize the user's interests, navigate institutional complexities to forge interdisciplinary collaboration, and muster resources to support innovative, multi-disciplinary efforts.&amp;nbsp;

Clinical Use of Tranexamic Acid in High Tibial Osteotomy: A Systematic Review and Meta-analysis.

High tibial osteotomy (HTO) can cause postoperative hemorrhage. The use of tranexamic acid to reduce the hemorrhage is still controversial. To investigate the efficacy and safety of tranexamic acid in HTO. Systematic review; Level of evidence, 4. Using PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines, the authors conducted a comprehensive search of the Embase, Cochrane Library, PubMed, Web of Science, MEDLINE, and Foreign Medical Literature Retrieval Service databases between their inception and January 1, 2023. All clinical studies comparing the use of tranexamic acid versus no tranexamic acid during HTO were collected. The primary outcome measures were hemoglobin decrease, drainage volume, and blood loss, and the secondary outcome measures were wound complications, blood transfusion, and postoperative thrombosis. All indicators were analyzed using meta-analysis software. Results were reported as mean differences or risk ratios with 95% confidence intervals. Of 152 initial results, 9 studies involving 908 patients were included. The tranexamic acid group had lower indicators for total blood loss, hemoglobin decrease, and total drainage volume (P < .00001 for all). There were no differences between patients with versus without tranexamic acid in wound complications, including hematoma (P = .21) or infection (P = .18), nor were there any group differences in the prevalence of blood transfusion (P = .21) or postoperative thrombosis (P = .36). Tranexamic acid was able to effectively reduce postoperative hemorrhage in patients undergoing HTO without affecting the rates of wound complications, blood transfusion, or postoperative thrombosis.

Transportation-Enabled Services: Concept, Framework, and Research Opportunities

As a result of rapid advancements in urban infrastructure and technology, transportation is transforming a variety of innovative and emerging services. This paper introduces the concept of transportation-enabled services (TRENS), which is a service model that uses transportation systems to enable and enhance the delivery, accessibility, and effectiveness of nontransportation services. We establish a general framework in which the transportation-enabled services involve four key stakeholders: customers, suppliers, TRENS providers, and transportation carriers. Within this general framework, we present five specific service models: a one-sided market, three variants of two-sided markets, and a three-sided market, each characterized by the interactions among suppliers, TRENS providers, and transportation carriers. Taking different models of transportation-enabled services into consideration, we highlight crucial research opportunities to enhance understanding of the planning, operations, evaluation, and regulation of transportation-enabled services. These research opportunities include demand and supply management, transportation system management and operations, coordination among stakeholders, and the evaluation and regulation of transportation-enabled services. We believe that the emergence, widespread adoption, and popularity of transportation-enabled services will significantly enhance and reshape many services and thus contribute to the overall improvement of future mobility in the broader context of smart cities. History: This paper has been accepted for the Service Science Special Issue on Innovation in Transportation-Enabled Urban Services. Funding: The work of Hai Wang was supported by the Lee Kong Chian Fellowship awarded by Singapore Management University. The work of Hao Sun was supported by the National Natural Science Foundation of China [Grants 72301179].

Indexing Excellence: Best Practices in Library Abstracting for Information Retrieval

Indexing and abstracting play pivotal roles in organizing and retrieving information within libraries. This paper delves into the intricate landscape of optimal indexing practices and their profound implications on the efficiency of information retrieval systems. By scrutinizing the methodologies employed in creating high-quality abstracts, this study aims to shed light on their substantial influence on the accessibility and usability of information resources within library collections. The investigation focuses on the multifaceted aspects of indexing excellence, exploring its direct correlation with improved information retrieval mechanisms. It examines in detail the methodologies, standards, and tools utilized in the creation and application of high-quality abstracts. Furthermore, it critically evaluates the utilization of controlled vocabularies and adherence to established indexing guidelines, highlighting their indispensable roles in ensuring the precision and relevance of indexed content. Analyzing the intersection of indexing practices and their impact on information retrieval, this study aims to provide valuable insights into enhancing the efficacy of library abstracting. Recognizing the importance of streamlined access to information resources, this research endeavors to contribute to the continual evolution of information science and user-centered library services.